Prosumator Ppc Jobs in Usa

Inventory Control Clerk (hourly rate $21.00)

Who we are looking for:

We are currently searching for an Inventory Control Clerk based in Fort Mill, SC. Reporting to the Plant Manager, this person will be responsible for maintaining inventory through the database and maintaining the levels required daily to meet distribution demand.

What you'll do:

• 
  
• Assist with inventory cycle counts and develop standard work procedures.
  
• Enter data for inventory and cycle count adjustments into the ERP system.
  
• Receive and issue finished goods into an ERP system.
  
• Participate in finished good physical inventory and make adjustments as necessary.
  
• Administrate plant raw materials end-of-month physical inventory.
  
• Gather and enter data for PPC metrics and Recycled usage reports.
  
• Manage monthly raw material purchase orders.
  
• Troubleshoot quantity discrepancies with manufacturing and inspection personnel.
  
• Enter Purchase order for all departments.
  
• Knowledge and awareness of Product Flow.
  
• All other assigned duties
  

What you'll bring:

• 
  
• Associate degree and at least 1 year of inventory control experience or an equivalent combination of education and experience.
  
• Ability to grasp and understand business concepts and issues.
  
• Excellent interpersonal and communication skills
  
• Good understanding of basic math required for quick and accurate counting and calculations
  
• High attention to detail, accuracy, time management, and organization
  
• Must be able to work safely and efficiently in a fast-paced work environment
  
• Ability to maintain regular, punctual attendance.
  
• 1 year of data entry experience.
  
• All associates must embrace and foster an environment that supports our core values of Integrity, Respect, Excellence, Teamwork, and Accountability.
  

Within 3 months, you'll:

• 
  
• Complete any required training
  
• Have developed relationships with the key stakeholders for this role.
  
• Be well-versed in Atkore's Business System and the importance of your role to daily operations.
  

Who we are:

Atkore is a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

Candlelight Homes is looking for an experienced Digital Marketing Specialist ready to work with a small team doing big things. Our department handles the marketing for several new home communities built for active families. If you are a talented Digital Marketing/Content Specialist looking for a new challenge, this job could be for you. Please note: This job is full-time, on-site, in Draper, UT.

The ideal candidate is a well-rounded digital marketer skilled in content, analytics, and social media management. You should have expertise in website administration, paid social ads, email marketing, and brand building—with the personality and skills to guide teammates and outside agencies.

The Role – Content Specialist, Candlelight Homes

·      Manage WordPress website, create new landing pages, UTM codes, GTM tags, manage GBP, update images, content, layout, tags, pixels, etc. Create GA4 and Looker Studio reports, track UTM, monitor UX, user journey, etc.

·      Analyze website traffic and usage, optimize content, metadata, URLs, assist with schema markup, etc.

·      Develop and execute paid Google Ad campaigns to build awareness, drive qualified leads, and support sales goals.

·      Manage paid social media ad campaigns, identify, vet, hire, and manage influencers, run UGC campaigns, manage paid ads, budgets, report results, and recommend improvements.

·      Be the voice of the company by leading reputation management across all social channels, encouraging engagement, replying to all comments, solving any issues, and driving review campaigns.

·      Plan and execute PR initiatives, identify opportunities, build media relationships, coordinate promotions and events, and analyze campaign performance.

·      Develop and execute integrated marketing campaigns with internal team and outside agencies.

·      Coordinate daily with designers, vendors, and internal teams, use project management software (Teamwork, Monday) to manage timelines, creative requests, and deliverables from concept to completion.

·      Support digital strategy and execution, monitor performance with regular reports, and adjust campaigns to maximize ROI.

·      Collaborate with designers, photographers, and videographers to produce high-quality content for digital channels that reflects brand voice and identity.

·      Take an active role in event production and management for company, realtor, community, and prospective homeowner events.

·      Stay current on digital trends, tools, agentive AI, and emerging channels to ensure the brand’s marketing remains fresh and effective.

·      Organize and manage asset library, update images, archive dated assets, coordinate photo/video shoots of new products, and manage vendor agencies for 2D and 3D renderings.

·      Manage promotional items, sales collateral, signage, flags, etc., monitor inventory levels, logs, and budgets

·      Strong understanding of StoryBrand marketing, creative collaboration, visual storytelling, and delivering engaging content while managing SEO and AI citations.

·      Balance creative storytelling with data-backed strategy, maintaining a practical approach to execution while preserving the brand’s emotional and aspirational appeal.

·      Attend meetings, work special events, and perform other duties as assigned

Software Requirements:

Advanced Skills: WordPress, Meta Ads Manager, Google Ads, GA4, Looker Studio, GBP, GTM, Maps

Proficient: Canva, Sprout Social, Meta Business Suite, Reddit, Pinterest, YouTube Studio, Google Suite (Gmail, Drive, Sites, Forms), MS Office Suite (Excel, PPT, Word)

Knowledgeable: CRM like Lasso, Teamwork or Monday, LLMs, various AI tools and apps.

Soft Skills:

·      Highly organized: Assets, inventory, timelines, and budgets are easy for others to find fast, plus you can predict the needs of your team, customers, vendors, agencies, etc.

·      Time Management: Detail-oriented while keeping on schedule

·      High EQ: Understand and manage emotions (yours and others)

·      Teamwork: We’re a small, collaborative team that wears many hats, so we’re looking for someone who can juggle priorities, adapt quickly when plans change, and stay positive under pressure. We take pride in doing beautiful work, supporting each other, and focusing on results—not the clock.

Qualifications:

·     Must have at least 5 years of experience in paid digital marketing with strong expertise in web administration, GTM, SEO, PPC, GA4, paid social, and content management.

·      Hands-on experience managing social media campaigns, ads, influencer relationships, UGC-driven campaigns, and reputation management.

This position is required to be fully in-person at our headquarters in Carmel, Indiana.

Overview

We are seeking a highly motivated and versatile Senior SEO Specialist & Copywriter to join our marketing team. This position is focused on driving brand visibility, digital reach, and engagement through strategic, high-impact content.

You will own the company’s SEO strategy to acquire qualified leads for both BAM Capital and BAM Management. In addition to SEO content, you will produce formal financial communications and conversion-driven marketing copy to strengthen BAM Capital’s digital presence and support investor acquisition and retention.

We are seeking a performance-oriented communicator to elevate The BAM Companies’ digital voice. The ideal candidate blends exceptional writing and editing skills with years of hands-on SEO expertise, independently managing our content lifecycle across corporate and property websites while adapting our message for diverse audiences.

Key Responsibilities

Search Engine Optimization (SEO) Strategy & Execution

• Sole SEO Management: Act as the company's dedicated SEO content expert, driving organic growth (traffic and leads) across BAM Capital for accredited investors and property websites for residents.
• Keyword Research: Independently identify and analyze high-value, relevant keywords using industry-standard tools.
• Content Strategy: Develop and maintain a comprehensive content calendar based on keyword opportunity, search intent, and business goals.
• Article Production: Write, edit, and optimize detailed SEO articles that rank highly, drive organic traffic, and convert readers.
• Performance Reporting: Track, analyze, and report on key SEO metrics (e.g., traffic, keyword rankings, conversion rate) to demonstrate ROI and inform future strategy.
• Generative Engine Optimization: Stay up to date with and implement best practices to rank in AI search results.

Corporate & Financial Communications

• Professional Offering Memorandums (OMs) & Asset Supplementals: Draft and meticulously edit complex, professional financial and corporate documents, ensuring accuracy, clarity, and compliance to regulatory standards (as applicable).
• Quarterly Performance Reports: Develop clear, concise, and compelling reports for external audiences that summarize company performance and strategic outlook.
• Award Nominations: Research, write, and submit persuasive applications for industry award nominations.
• Executive Communications: Draft high-impact social media posts and professional communications for the CEO and other executives, including market insights and thought leadership pieces.

Marketing & Sales Content

• Website Copy & Brochures: Write and optimize engaging, clear copy for the corporate and property websites and marketing brochures. Keep websites up to date with frequent content reviews.
• Product Content: Create concise, informative product one-pagers and sales enablement materials for BAM Capital.
• Marketing Emails: Develop compelling email marketing copy for various campaigns (e.g., nurture, announcement, informative).
• Advertisements: Work with the internal PPC Specialist and Lead Generation Manager to develop high-converting copy for multi-channel advertising campaigns. Craft compelling headlines and calls-to-action that resonate with accredited investors, drive traffic to landing pages, and continuously A/B testing ad copy.
• Additional Content: Produce blog posts, guides, and articles that position The BAM Companies and BAM Capital as thought leaders

Required Qualifications

• Bachelor's degree in Marketing, Communications, Journalism, English, or a related field.
• Minimum of 5 years of professional content writing experience, with a portfolio demonstrating a wide range of content types.
• Demonstrated experience writing complex corporate or financial documents (e.g., quarterly reports, white papers, offering materials).
• Minimum of 3 years of proven, hands-on expertise in SEO content strategy, including proficiency with major SEO tools (e.g., Semrush, Ahrefs, Moz, Google Search Console).
• Exceptional written and verbal communication skills, with a mastery of AP and MLA grammar, style, and professional tone.
• A meticulous editor and proofreader with attention to detail skills.
• Ability to manage multiple projects simultaneously, meet tight deadlines, and work independently with minimal supervision.
• This role requires learning our industry in depth to successfully produce the required content.

Preferred Qualifications

• Experience in a regulated industry (e.g., finance, real estate, healthcare).
• Experience writing for a high-net-worth, business, financial, or luxury audience.
• Familiarity with content management systems (CMS) like WordPress.

Cerner Millennium Analyst

Pay Range: $60/hour to $70/hour

Job Overview

The Cerner Systems Analyst will be responsible for reviewing, analyzing, and modifying programming systems to support an organization's application systems.

Responsibilities

• Reviewing and modifying programming systems to ensure seamless functionality

• Analyzing and resolving system issues in a timely manner

• Providing technical application(s) support across multiple environments

Required Skills

• Prior hospital experience and knowledge of clinical workflow

• Expert working knowledge of Cerner modules (PowerChart, PowerForms, PowerNote, Orders, Documentation, Cerner Core)

• Strong application build, implementation, integration, and configuration experience

Work Environment

Qualifications

• Prior hospital experience and knowledge of clinical workflow
• Expert working knowledge of Cerner modules (PowerChart, PowerForms, PowerNote, Orders, Documentation, Cerner Core)
• Strong application build, implementation, integration, and configuration experience

Cerner Application Developer, Senior

Salary Range: $132k to $160k

Summary

The Senior Cerner Application Developer provides technical leadership and hands-on expertise to resolve complex, interrelated application and reporting issues within a healthcare information systems environment. This role specializes in Cerner CCL customization, reporting, and analytics, and plays a strategic role in translating business requirements into scalable technical solutions.

The position requires strong analytical and problem-solving skills to address system performance, data, and architecture issues, as well as to plan and participate in system installations and enhancements. The Senior Cerner Application Developer works independently on complex system activities, collaborates with cross-functional stakeholders and external partners, and may provide training, guidance, and work review for junior staff.

Key Responsibilities

Application Development & Reporting

• Design, develop, and maintain Cerner CCL customizations and reporting solutions
• Create and support standard and ad hoc reports, including scheduling, monitoring delivery, and integrating data with enterprise analytics platforms
• Develop and maintain Discern/PowerInsight reports and data models
• Support custom mPage development, including XR templates and ad hoc CCL customization requests

System Analysis & Solution Design

• Identify and document technical design specifications based on analysis of user needs
• Perform gap analyses and define system scope and objectives
• Analyze and evaluate existing or proposed systems and recommend improvements

Technical Leadership & Operations

• Independently lead and resolve complex system, data, and architecture issues
• Participate in system installations, upgrades, and enhancements
• Serve as a technical resource and subject matter expert for Cerner reporting and CCL logic
• Maintain current knowledge of healthcare IT standards, best practices, and emerging technologies (e.g., ITIL)

Customer Service & Stakeholder Collaboration

• Support clinical and operational workflows through close collaboration with stakeholders
• Respond to service requests, incidents, and enhancement requests in a professional and timely manner
• Work with vendors, system owners, contractors, and internal teams to deliver effective solutions

Performance Improvement & Innovation

• Identify and pursue opportunities for system optimization and business transformation
• Apply innovative approaches to improve reporting, analytics, and workflow efficiency

Project Management & Team Collaboration

• Contribute to and manage multiple projects concurrently
• Assist with defining project goals, milestones, and timelines
• Monitor and report on task progress and deliverables
• Lead small to medium-sized initiatives and facilitate cross-functional meetings as needed

Training & Knowledge Transfer

• Train and mentor new and existing staff on supported systems and applications
• Coordinate training efforts with vendors and end users during system implementations

Other Duties

• Participate in on-call support rotations as required
• Perform other duties as assigned

Minimum Qualifications

Education

• Bachelor’s degree in a related field
• OR equivalent combination of education and experience
• In lieu of a bachelor’s degree, a minimum of 9 years of relevant professional experience

Experience

• Minimum of 5 years of relevant professional experience
• At least 3 years of experience in a healthcare information systems environment
• Strong hands-on experience with Cerner CCL (required)
• Strong experience with Discern and PowerInsight (required)
• Minimum of 1 year of Cerner data modeling experience
• Consulting or project management experience preferred

Preferred Skills & Technologies

• Cerner Millennium
• CCL, DA2, Discern, PowerInsight Administration
• Custom mPage development
• SQL, Tableau, Olympus
• Stakeholder management and clinical workflow support
• Bonus: Soarian Reporting, Health Analytics experience

Director, IS Business Operations & Performance

Pay Range: $70/hour to $100/hour

Overview

We are seeking a Director of IS Business Operations & Performance to provide strategic leadership for IT business operations and ensure strong alignment, efficiency, and collaboration across teams. This role will play a key part in optimizing operational performance, strengthening cross-department coordination, and supporting organizational priorities through data-driven insights and strategic planning.

The Director will partner closely with organizational leadership to support decision-making, optimize resource allocation, and drive operational excellence across the Information Systems organization.

Key Responsibilities

Operational Leadership

• Provide strategic leadership for day-to-day IS business operations, ensuring coordination and alignment across infrastructure, applications, and support teams.
• Direct the planning, management, and oversight of IT business operations including performance management and resource alignment.
• Serve as a leadership escalation point for cross-functional operational issues requiring coordination and resolution.

Performance & Process Improvement

• Lead initiatives focused on improving operational efficiency, workflow standardization, and service quality.
• Develop and oversee operational performance reporting, including metrics related to resource utilization, service delivery, and operational activity.
• Use performance data and insights to guide strategic planning and continuous improvement initiatives.

Collaboration & Communication

• Lead cross-team communication strategies and operational forums to promote transparency, alignment, and effective execution across IT teams.
• Foster collaboration across technical teams and organizational stakeholders to support strategic initiatives.

Strategic Planning & Resource Management

• Partner with finance and leadership teams to support operational planning, forecasting, and resource optimization.
• Monitor key initiatives and operational trends to inform leadership decisions and planning efforts.

Workforce Development

• Provide strategic oversight and mentorship for the IS Internship Program, ensuring it supports workforce development and aligns with departmental goals.
• Champion a culture of accountability, professional growth, and operational excellence across the IT organization.

Governance & Compliance

• Ensure adherence to organizational policies, regulatory requirements, and professional standards.
• Maintain ongoing professional development and required certifications or licenses as applicable.

Qualifications

• Bachelor’s degree in Information Systems, Information Technology, Business Administration, or a related field (or equivalent experience).
• Significant leadership experience within IT/Information Systems operations or business operations.
• Proven experience leading operational performance management, process improvement, and cross-team coordination initiatives.
• Strong analytical skills with the ability to translate operational data and metrics into actionable insights.
• Experience working closely with executive leadership, finance teams, and cross-functional stakeholders.
• Excellent communication, leadership, and organizational skills.

Director, IT Operations & Strategic Programs (Contract-to-Hire)

Are you an experienced Information Systems operations leader ready to make a strategic impact? We’re partnering with a large healthcare organization seeking a Director, IT Operations & Strategic Programs to lead operational strategy and business management for their IT department.

In this role, you’ll help ensure technology teams operate efficiently while aligning IT initiatives with broader organizational goals. This is a great opportunity for a leader who enjoys driving operational excellence, building strong teams, and partnering with executive leadership.

Location: Los Angeles, CA (Hybrid – more onsite initially)

Employment Type: Contract-to-Hire

Compensation: $75–$100/hr. (W2)

What You’ll Do

• Lead operational strategy and business management for the IT/IS organization
• Partner with executive leadership to align IT operations with organizational priorities
• Oversee budget planning, financial management, and resource allocation
• Drive operational efficiency, transparency, and performance improvements
• Implement continuous improvement initiatives across IT teams
• Support workforce development and mentorship, including oversight of an IS Internship Program
• Foster a culture of accountability, collaboration, and innovation

What We’re Looking For

Bachelor’s degree in Information Systems, IT Management, Business Administration, or related field (or equivalent experience)

8+ years of IT/IS operations experience, including budget management and staff leadership

Strong background in operational performance management and process improvement

Experience analyzing operational metrics and implementing actionable improvements

Excellent communication, collaboration, and leadership skills

Strong problem-solving and conflict resolution abilities

Healthcare or hospital IT experience is preferred, but strong candidates from other industries will be considered.

Additional Requirements

• Must be a U.S. Citizen or Green Card holder (no sponsorship available)
• Fire Life Safety Training (LA City) required within 30 days of hire

Why Join?

This is an opportunity to shape the operational backbone of a large IT organization, helping technology teams deliver high-impact work that supports critical healthcare services.

If you’re passionate about IT leadership, operational excellence, and building high-performing teams, we’d love to connect.

Information Technology Financial Accounting Analyst

Pay Range: $27/hour to $31/hour

Position Overview

We are seeking an Information Technology Financial Analyst to support financial planning, reporting, and analysis within an IT department in a healthcare environment. This role will partner closely with finance and IT stakeholders to analyze financial data, support budgeting processes, and ensure accurate contract and invoice management.

The ideal candidate will have foundational accounting or financial analysis experience, strong Excel skills, and the ability to interpret and explain financial results.

Key Responsibilities

• Analyze and explain budget variances and interpret financial performance data
• Assist in preparing Monthly Financial Reports and ad hoc financial reporting
• Support the development and preparation of the annual IT/IS budget
• Create financial forecasts and perform year-over-year financial analyses
• Interpret and calculate financial implications related to contracts, Statements of Work (SOWs), quotes, and change orders
• Process requisitions and manage invoices, including maintenance contracts
• Develop and distribute financial reports using Excel (charts, graphs, pivot tables, VLOOKUPs, etc.)

Required Qualifications

• 1–3 years of accounting and/or financial analysis experience
• Experience working in a healthcare environment
• Understanding of IT operations and cost structures
• Working knowledge of GAAP
• Ability to analyze financial data and clearly explain findings
• Strong proficiency in Microsoft Excel
• Detail-oriented with strong organizational and analytical skills

Ideal Candidate Profile

• Analytical thinker with strong problem-solving abilities
• Comfortable working with both financial and technical stakeholders
• Organized and able to manage multiple priorities
• Clear communicator who can translate financial data into meaningful insights

About Linear

Linear is a global-award-winning PPC Agency in Utah. Our mission is to help businesses grow by maximizing the potential of their most valuable digital marketing channels and to work in an awesome environment where balance and growth aren’t just a reward, but something we seriously invest in cultivating.

About the Position

As a PPC Account Manager, you will actively manage a book of 12-15 client accounts. This involves making recommendations on strategy, building new accounts, and optimizing existing accounts to drive results and exceed client expectations.

In This Role, You Will

• Collaborate with designers, account managers, and clients to deliver on expectations
• Strategize and build out campaigns from start to finish
• Communicate progress weekly on tasks you’ve completed, and what you’re working on currently with each of your assigned accounts.
• Evaluate the performance of all client’s ad accounts to ensure their performance is on track to hit the client's goal.
• Regularly recommend, develop, and implement strategic improvements for the client's ad accounts to improve account performance
• Prepare and send weekly, monthly, and quarterly reports
• Work with the design team to produce high-quality results for our clients while managing expectations on both the design team and for the client.

Preferred Qualifications

• 2+ years experience managing Google Ads, Facebook Ads, and other paid channels (must have experience managing accounts exceeding $50K/monthly ad spend).
• 2+ years experience in an agency environment or working on 5 or more projects at a time
• 2+ years experience working directly with clients
• A background in Advertising, Marketing, and/or Digital Marketing
• Strong attention to detail and excellent organizational skills
• Ability to manage multiple projects simultaneously
• Strong written and verbal communication skills
• Strong critical thinking and creative abilities
• Experience in working in Google Analytics and Google Tag Manager

What You’ll Love About Working With Us

• Salary $80-$90k depending on experience - open to discussion
• Culture of expertise, innovation, accessibility, and fun
• Employee-first workplace philosophy
• Flex-time— We value the work done, not the hours clocked
• Work from home options
• 100% Covered Medical/Dental/Vision packages to fit your needs

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 70 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

Our corporate office in Livonia, Michigan is currently seeking a Director, Pricing and Strategy to join our team. In this role you will be collaborating with Procurement & Planning teams on short-term & long-term Sales Pricing Strategy. You will also be responsible for implementation & execution of Pricing Strategy with the Sales Team.

Values:

To perform the job successfully, the incumbent’s behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

Primary Responsibilities:

• Collaborating with Procurement & Planning team on short-term & long-term Sales Pricing Strategy
• Implementation & execution of Pricing Strategy with the Sales Team
• Periodic reviews of wins/losses/opportunities with Sales & Executive team
• Develop promotional strategy tailored to each retailer driven by market intel
• Implementation & execution of Promotional Strategy with Sales Team
• Tracking execution & reviewing with Sales Team & Retailers
• End-to-End Digital Marketing Strategy for retailers
• Understanding of short-term & long-term market impacts to retail pricing
• Attend customer meetings as needed
• Travel to Kingsville 1-2x/week

Education, Background/Qualifications Required:

• Bachelor’s degree or College degree in a related field preferred
• At least 5 years experience in a leadership capacity developing Pricing strategies and execution
• Digital Marketing and Sales planning experience

Specific Knowledge, Skills and Abilities Required:

• Advanced Data Analytics: Proficiency in interpreting complex datasets using tools like SQL, Tableau, Power BI, and advanced Excel (Pivot Tables, VLOOKUPs, modeling).
• Familiarity and experience with syndicated data platforms such as Circana or Nielsen
• Market & Competitive Intelligence: Ability to conduct deep-dive research into competitor pricing, consumer behavior, and industry trends to identify differentiation opportunities.
• Digital Marketing Integration: Understanding how pricing impacts digital channels, including SEO, PPC, and e-commerce conversion rates.
• Strong customer, quality and continuous improvement focus
• Strong attention to detail with ability to respond and act as needed
• Strong analytical and problem-solving skills
• Working independently with minimal supervision
• Knowledge and understanding pricing and sales strategies
• Comprehensive knowledge of Digital marketing tactics and best practices
• Willingness to maintain confidentiality and protect proprietary information and company
• Willingness to work with a high degree of professionalism and personal
• Strong organizational, analytical and problem-solving need to be creative.

Please note: Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Title: Head of Amazon Performance Advertising & AI Automation (Fine Jewelry)

Location: Chicago, IL

Industry: Fine Jewelry

Market: US

Channel: Amazon

Direct Reports: None

Salary Range: (USD) $100k to $150k in annual base salary depending on experience + up to 100% in bonus

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9552_JOB

Remote work policy: On-site

Job Seniority: Middle Management Level

Company size: Medium (50-1000 ppl)

Company Ownership: Privately Owned

Industry(ies): Jewelry, Consumer Goods, Luxury Goods, Watches / Jewelry,

Function(s): Digital Marketing, eCommerce,

Region(s): Chicago, NORTH AMERICA, USA, Illinois

Company description

Our client is an established player in the fine jewelry sector, with a long-standing B2B business and a rapidly growing direct-to-consumer channel on Amazon. The organization operates with dedicated internal teams covering product, pricing, and creative execution. The next phase of growth requires building deeper, in-house performance advertising capability and reducing reliance on external agencies.

Objective of the Role

The Head of Amazon Performance Advertising and AI Automation will own paid media performance on Amazon, with clear accountability for revenue growth and efficiency. This leader will define strategy, manage spend, and build an AI-enabled optimization approach that improves speed and decision quality across thousands of SKUs. Success will be measured by profitable growth, disciplined KPI management, and the successful transition of critical performance capabilities from agencies to an internal operating model.

Ideal Profile

The ideal candidate is an Amazon Ads performance specialist who has operated in a high-growth environment and is comfortable acting as an owner of results. They are highly analytical, decisive, and able to turn complex datasets into clear actions. They are also automation-minded, able to use modern AI tools and work effectively with engineers or external technical resources to build systems that scale. Industry background is flexible; demonstrated Amazon performance outcomes matter most.

Responsibilities

• Own Amazon advertising strategy and execution across Sponsored Products, Sponsored Brands, and Sponsored Display, ensuring strong ROAS and contribution margin discipline.
• Manage and optimize a significant annual advertising budget, reallocating spend dynamically based on performance signals and business priorities.
• Design and implement an AI-enabled optimization framework (bidding, targeting, budget allocation, experimentation cadence, and performance monitoring).
• Build dashboards, analytics, and reporting that provide clear visibility into performance drivers by SKU, category, and campaign type.
• Lead the transition away from agency dependency, including knowledge capture, process definition, and a controlled handover of programs and playbooks.
• Partner closely with internal teams (pricing, promotions, product, and creative) to align advertising decisions with assortment, inventory, and promotional plans.
• Establish test-and-learn rigor, including structured experimentation and rapid iteration to identify scalable growth levers.
• Build and manage a support model over time (internal hires and/or offshore analysts), with clear SOPs and quality controls.

Requirements

• Proven track record owning Amazon Ads PPC performance in a high-volume catalog environment, including budget ownership and measurable growth outcomes.
• Strong command of performance marketing metrics and levers (ROAS, TACoS, CVR, CTR, CPC, contribution margin, incrementality considerations).
• Demonstrated ability to use automation and data tooling (advanced spreadsheets, BI dashboards, scripts, APIs, or equivalent approaches) to scale decision-making.
• Comfort leveraging modern AI tools to accelerate analysis, workflow automation, and operational efficiency, with the judgment to validate outputs.
• Strong business acumen and a bias for action, able to make rapid decisions while maintaining KPI and profitability discipline.
• Excellent stakeholder management, with the ability to operate cross-functionally without owning creative production.
• Location: preference for an in-office presence, with flexibility for exceptional candidates.

The Spear Group Full-Time w/ Benefits

Position:

P6 Scheduler – Owner’s Side, Pharma Manufacturing Capital Projects

Location:

Linden, NJ Area

ON SITE

NJ Local Candidates Only Please

Position Summary:

The Spear Group has an excellent career growth opportunity for an experienced Owner’s Side Capital Project Scheduler to be part of an exciting life sciences capital project controls team in the Linden, NJ area. This on-site NJ Scheduler /project controls professional is an owner’s side Scheduler and supports the pharma client’s owner’s side project controls team to contribute to successful capital project delivery. This P6 Scheduler position is a key project controls team member of a highly integrated pharma manufacturing CAPEX project delivery team working to deliver a top-tier, innovative pharma manufacturing facilities.

Key Responsibilities:

Provide Scheduling support with collaborative team focus driven to support planning requirements including all phases from project inception through qualification. The position requires being a self-starter while communicating with all stakeholders to provide scheduling / planning deliverables and updates as necessary.

• SCHEDULING responsibilities are to help develop, maintain, and report on the Master Project Schedule utilizing lean project management methodologies and other industry capital project delivery approaches, best practices, and tools ( i.e. Primavera 6 / P6 , OPC, TAKT, Last Planner System, Pull Planning, Netpoint….). Manage Schedule Progress Measurement/Percent Plan Complete (PPC) and variance analysis and ensure changes are captured in Project Schedule as well as communicated to PC team and project delivery team and stakeholders.
• Illustrate experience with all aspects of project execution by enabling interactive scheduling and planning sessions to drive team participation in overall project plan. Provide scheduling and project controls support to prepare monthly Project Control reporting deliverables. Ensure timely communication and support of project reporting requirements
• Demonstrate excellent communication and interpersonal skills to work as a team to collaborate effectively with all levels and all capital project team members to ensure understanding of planning/scheduling requirements and continuous improvement of data, tools, and processes; in a Integrated Project Delivery (IPD) environment. Possess leadership skills necessary to transform and sustain a high performing group of technical project controls professionals. Drive scheduling and planning development for projects and attend recurring and non-recurring project related meetings as required.
• Knowledge of the pharmaceutical/life sciences industry is preferred but related project-based industry P6 scheduling experience will be considered as well, including CM / Construction Management P6 scheduling experience. EXPERIENCE in strategic planning/scheduling and Lean Project Delivery Best Practices (e.g. Target Value Delivery, Last Planner®, Takt planning, Touchplan®, NetPoint®) is a significant plus, along with knowledge of AE, CM, and Professional Service providers planning/scheduling means and methods.

Required Experience and Education:

• 2+ years of experience in scheduling and project control functions.
• Experience with Life Sciences / Pharma / BioPharma Capital Projects or other industry project-based scheduling project controls experience (i.e. oil & gas , energy , CM , healthcare, commercial , industrial / manufacturing facility capital projects
• Proficiency in MS 365 and Primavera® / P6 and MS Project
• Working knowledge of Target Value Delivery, Last Planner®, Takt planning, Touchplan®, NetPoint® is a significant an added plus if possible.
• Bachelor’s degree in construction, engineering, finance, or related
• Ideal candidate is results driven with an operational readiness perspective, has technical capability in the field, and is a self-starter with excellent interpersonal skills.

Compensation based on relevant experience

EQUAL OPPORTUNITY EMPLOYER

The Spear Group, Inc. is an Equal Opportunity Employers. All personnel actions are affected without regard to race, color, sex, age, religion, national origin, disability, veteran status, or other protected status pursuant to law. As a responsible organization, we resolutely support the concept and practice of Equal Employment Opportunity. We uphold federal, state, and local civil rights laws and work to ensure that all of our personnel actions and policies are in compliance. Additionally, we recognize and value the importance and diversity of our work force and support its various cultures. The Companies are dedicated to fostering an environment that respects the dignity, rights and contributions of our employees.

• Research and identify high-potential product opportunities that leverage our in-house manufacturing capabilities across powder, capsule, gummy, and liquid formats
• Work directly with our procurement and R&D teams to cost out each product opportunity
• Build margin models and sales projections to evaluate and prioritize opportunities
• Present business cases to leadership and participate in go/no-go decisions on new product launches
• Issue purchase orders to initiate production on approved products
  
  

• Manage the full Amazon FBA supply chain — forecasting demand, coordinating production schedules, and submitting POs/MOs to keep inventory levels optimized
• Work with our production and logistics teams to ensure on-time shipments to Amazon fulfillment centers
• Monitor inventory health metrics and prevent stockouts or excess inventory situations
  
  

• Collaborate with creative and marketing resources to develop and optimize product listings (copy, images, A+ content, brand story)
• Own the Amazon advertising strategy — Sponsored Products, Sponsored Brands, Sponsored Display, and DSP as the business scales
• Manage ad spend day to day, optimizing for ACoS/TACoS targets while driving ranking and revenue growth
  
  

• Scale the division to $300K/month in revenue within 12 months
• As revenue grows, hire and manage a team to support expanded operations (advertising specialists, catalog managers, etc.)
• Establish SOPs, reporting cadences, and KPIs for the division
  
  

• 3+ years of hands-on experience managing and scaling a supplement or consumables brand on Amazon (not just agency work — you’ve owned a P&L)
• Proven track record of scaling an Amazon brand to $100K+/month in revenue
• Deep knowledge of Amazon Seller Central, FBA operations, and inventory management
• Strong Amazon PPC experience with demonstrated ability to manage five- and six-figure monthly ad budgets profitably
• Experience with product research and opportunity analysis in competitive supplement categories
• Ability to build financial models for product costing, margin analysis, and demand forecasting
• Self-starter who thrives with autonomy — you’ll have resources and support, but no one is going to tell you what to do every day
• Strong written and verbal communication skills for cross-functional collaboration with manufacturing, creative, and leadership teams
  
  

• Experience in supplement manufacturing, contract manufacturing, or CPG product development
• Familiarity with tools like Helium 10, Jungle Scout, DataDive, Keepa, or similar Amazon analytics platforms
• Experience with Amazon DSP
• Background in hiring and managing small teams
• Knowledge of FDA/FTC compliance for supplement advertising and labeling
  
  

• A brief summary of Amazon brands you’ve managed, including peak monthly revenue
• An example of a product you identified, launched, and scaled on Amazon
• Your approach to evaluating a new product opportunity in the supplement space
  
  

Job Summary

We are seeking a Production Control Manager to lead the Parts Control Section, ensuring the success of production planning, inventory management, and supply chain operations. This role includes supervising staff, enforcing company policies, managing ERP and QAD systems, and overseeing forecasting, supplier performance, and new model support. The ideal candidate is detail-oriented, analytically strong, and capable of leading a team while maintaining operational efficiency in a fast-paced manufacturing environment.

Required Skills & Qualifications

• Bachelor’s degree in business or related field preferred, or at least 5 years of relevant experience in the manufacturing industry working with ERP systems
• Proven experience managing teams, including training, discipline, and workload balancing
• Strong knowledge of supply chain, inventory control, and forecasting methods
• Proficient in Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to meet strict deadlines while managing multiple priorities in an open environment
• Strong problem-solving, analytical, and leadership skills
• Self-motivated with staff development experience

Preferred Skills & Qualifications

• Experience with ERP systems and QAD software
• Knowledge of production planning and parts control databases
• Experience supporting new model launches and build-out activities

Day-to-Day Responsibilities

• Supervise and ensure training for Administrators and ASMs as needed
• Enforce company policies, business plans, and budget targets
• Ensure Associate Relations functions are carried out, including timekeeping, disciplinary action, and section meetings
• Balance departmental workloads and resources
• Oversee supply chain accuracy, forecasting, and supplier delivery performance
• Manage overall inventory control activities, including cycle counts, physical inventories, and variance troubleshooting
• Administer company QAD activities, including system processes and auto-ordering
• Enforce PPC data maintenance for the Design Change Database
• Support new model launches and production build-outs in a timely manner
• Analyze operational data and implement improvements to optimize efficiency
• Maintain compliance with company standards and operational procedures
• Perform additional duties and projects as assigned by management

Company Description

As a proven expert in digital marketing, EMSC offers a truly responsive and collaborative partnership to its clients. We provide customized, hand-tailored marketing solutions that deliver the superior results needed to help businesses grow. Our unique approach and dedication to excellence make us a leader in the digital marketing industry.

Role Description

This is a full-time hybrid role for an Account Manager located in Chicago, IL. The Account Manager plays a pivotal role in keeping our campaigns and projects moving internally and managing the client’s expectations. You’ll establish yourself as a trusted partner to clients, and will use your expertise in the products & services offered at EMSC to guide them to the best solution for their business objectives. 

The AM engages cross-functionally with all team members as the communication hub to gather information and understand the overall ask in terms of campaign objectives and deliverables. This role proactively works to move the creative and product team members toward completion of projects while ensuring all strategy and execution is always aligned with client goals. Experience with data-driven campaigns and creating ideas that drive results is key.

Responsibilities

• Acts as the main point of contact for the client, developing and maintaining meaningful and productive client relationships to ensure that strategic recommendations and deliverables surpass client expectations
• Develops a deep knowledge of clients’ core marketing objectives, programs, and channels to engage in the business beyond project work
• Coordinates & manages all facets of campaigns and projects with internal teams from kickoff through delivery 
• Partners closely with cross functional teams to ensure performance marketing delivery, measurement, and optimization is successful
• Leads, facilitates and participates in all client meetings and supports the Accounts Team Lead & Head of Accounts in managing client relationships to achieve team and agency goals
• Serves as the client advocate when discussing internal project deliverables and projects
• Owns client budgets and partners with business managers to ensure profitability and strong ROI
• Provides strategic recommendations to grow book of accounts
• Seeks opportunities to expand knowledge and grow in your role and at EMSC

Required Skills:

• Strategic thinker with excellent problem solving skills
• Detail and solution oriented
• Exceptional interpersonal skills – communicating, listening, empathizing, expectation setting – that inspires trust with client relationships and team collaboration
• Proven track record in client/account management and cultivating and growing client relationships
• Outstanding project management skills
• A solid understanding of SEO and PPC
• Accountable team player that is growth-driven
• Excels in a fast-paced and evolving environment

Qualifications

• Bachelor’s degree in marketing or similar field
• Marketing agency experience
• 3+ years account management experience 
• Proficient in Google Analytics
• Experience working with home service, senior living, medical/dental industries preferred
• Ability to work on-site in Chicago, IL on a hybrid schedule

Award winning, full service Advertising Agency in Downtown Tampa is seeking a Senior Account Executive to join our innovative team.  We are a group of kick ass entrepreneurial team members who collectively gather to develop strategies that drive action.  Our diverse team is currently composed of 100+ individuals and we continue to grow.  PPK is a creative force that pushes the limits and takes risks, encouraging out of the box thinking and doing the unexpected. We’re not only creative, but we are doers who continuously motivate and inspire each other to accomplish a vision from start to finish.  It’s our drive and ability to inspire and execute that has brought us the success and growth we are experiencing.  

The Senior Account Executive is extremely detail oriented, an active-listener, is able to take and give direction, and can effectively translate client needs into actionable strategy, creative and media objectives to utilize the agency’s full-service approach to client service.  This person possesses a general understanding of advertising communications and brand strategy and acts as the primary day-to-day point of contact and facilitator of the agency/client scope of services and contract.  This person has the ability to see projects through from concept, to execution to implementation and has a clear understanding of how each project and the overall scope of work supports the brand objectives and contributes to tactical execution of brand strategies.

This position reports to the Senior Account Executive and works under general direction, providing overview of the end product. Work is expected to be completed with a high level of accuracy and quality, and done so with minimal supervision.

The Senior AE will be expected to represent the agency directly with the client by working effectively with technical directors, data analysts, front-end and back-end developers, social media strategists, media planners, digital media buyers, video editors and content developers, creative directors, art directors and copywriters. This role requires passion for the business and the service of advertising, and has a persistent focus on helping the agency create and execute award-winning work.

RESPONSIBILITIES 

• Develop strong client relationships.
• Work with all agency departments to ensure that the goals for the clients are met.
• If applicable, manage direct report(s) to ensure efficient and quality work on behalf of the account management team.
• Complete thorough and accurate creative briefs and media briefs to activate internal teams to deliver strategic and high-quality work that helps separate PPK from other agencies.
• Responsible for opening jobs, tracking jobs through to completion, reviewing and monitoring/managing budgets for all client work.
• Schedule and conduct status meetings with the internal team and client.
• Develop solutions to complex problems.
• Ability to effectively process multiple opinions on behalf of delivering the best creative and media product.
• Ability to influence and steward the brand based on existing brand strategy, standards and guidelines. 
• Effectively communicate the point-of-view of the collective agency team for all projects under your management.
• Interface with internal agency departments and clients to monitor the status of on-going projects and ensure smooth cooperation between resources to deliver projects on time and on budget.
• Ensure that all work is reviewed before it goes to the client and is always on schedule
• Schedule and participate in planning sessions that will help identify both internal and client-based objectives.
• Prepare and present media /creative/ promotional / social / production information at meetings to accurately represent agency services and internal agency teams.
• Manage digital jobs related to websites, mobile, online media, PPC, social media, video content, etc.
• Manage traditional jobs related to television, radio, out of home and print.
• Coordinate with agency research leads to plan and execute qualitative and quantitative research initiatives that support business and/or communication objectives.
• Monitor client’s business on at least a monthly basis: develop client budget spreadsheets, assist in the management of client budgets, analyze client marketing and sales data and prepare sales analysis spreadsheets that can be client-facing.
• Support Account Director and senior agency personnel in executing a Scope of Services that meets client needs and ensures agency success.
• Successfully scope and estimate out-of-scope projects that both meet client needs and ensure agency profitability.

REQUIREMENTS

• 3-5 years as an Account Executive or Project Manager in a full-service advertising agency.
• Media savvy – TV, Radio, Digital, OOH, Print.
• Displays knowledge, aptitude and willingness to embrace digital concepts such as interactive design, user-experience, engagement, mobile, social media, programming etc..
• Thorough understanding of creative development and production process for both traditional and digital media-based programs.
• Experience estimating, tracking, and managing multi-phase project budgets to ensure agency profitability.
• Exceptional time management, attention to detail, proofreading and organizational skills.
• Experience in both assisting in and directly developing client presentations.
• Ability to manage multiple projects at one time and in a fast-paced environment.
• Strong interpersonal, verbal and written communication skills with people at all levels of an organization.
• Must be computer literate with proficiency with MS Word, MS Excel, MS PowerPoint, and MS Outlook, with the ability to learn new computer systems.
• Ability to pass a drug test required.

EDUCATION

• Bachelor’s degree in advertising or communications preferred.

BENEFITS

• Medical, Dental and Vision 
• 401k
• Paid Time Off
• Relaxed work environment 
• Growth and Advancement Opportunities
• Hybrid work schedule

*PPK does not discriminate or hire based on race, sex, color of hair, skin art, cats or dogs, toilet paper over or under, pineapple on pizza, or whether you believe that Die Hard is a Christmas movie or not. We welcome all ideas, individuals, characters and backgrounds. That’s what makes us a successful functioning team of creators, making a difference in our community.

Salary Range: $70,000.00-$77,000.00

AI Product Manager

Salary Range: $160k to $180k

Role Summary

We’re hiring an AI Product Manager to own the feature roadmap for our client's AI procurement agents and AI enabled product experiences. This is a highly collaborative role for someone who can lead discovery, translate real contractor workflows into product, and ship AI features that create measurable lift.

What You’ll Own

• Feature roadmap for AI procurement agents and AI assisted workflows (not overall product strategy)
• Discovery + validation: spend time with contractors and suppliers to understand real workflow friction
• AI product execution: define requirements, align design/engineering, and deliver reliable AI features
• Capability boundaries: understand what LLM/agent systems can and cannot do; design accordingly
• Cross functional collaboration: partner deeply with Engineering, Design, and GTM to ship and iterate
• Operational excellence: use AI tools to make your own PM workflow faster and sharper

What We’re Looking For

• 3–7 years product experience, with clear ownership of feature roadmaps and execution
• LLM + agent fluency (not necessarily ML): understands how to apply AI to real workflows
• Strong discovery discipline: avoids jumping to solutions too early; frames the real need first
• Natural problem solver with strong product instincts and structured thinking
• Excellent communicator who can align teams and explain AI behavior clearly to stakeholders
• Passion for staying current on LLMs/agents, tools, and AI product patterns

Location Requirement

Onsite in Irvine, CA (this is not a remote role)

This is with a growing semiconductor company from Japan working fully onsite. They have several other offices in the US, and this is a newly created role for their new office in Austin, TX.

Base Salary: $50,000-$65,000 (non-exempt; eligible for overtime pay)

Essential Job Functions

Office Administration

• Provide general office support including mail distribution, answering telephones, filing, catering, ordering supplies, etc.

• Take minutes for meetings and hearings.

• Ensure operations of office equipment by completing maintenance and calling of repairs

• Organize and compile company records and documentation.

• Schedule meetings, organize calendars, and record meeting minutes.

• Prepare well packed shipments and maintain all shipping materials, such as boxes, cushions, bubble wrap, shipping tape, etc. Receive and distribute packages accordingly.

• Support travel arrangements (domestics and international) including hotel, flights, rental car, etc.

• Studies and implements management policies and procedures in order to improve the effectiveness and efficiency of workflow and reporting procedures.

• Manages and renews contracts with corporate service agencies, such as insurances, benefits, vehicles, office leases, etc.

• Prepares and files statements and reports for government and insurance agencies as required.

• Identifies administrative needs and develops appropriate solutions or recommendations.

• Coordinates activities of various departments or employees within the Company.

• Interprets and applies laws, rules, and regulations applicable to the organization.

• Handles employees’ inquiries and refers matters to the appropriate party and follow up as necessary.

• Answer general inquiries from customers, vendors, or other colleagues.

• Handle sensitive information in a confidential manner.

• Assist Field Service Engineers for scheduling meetings and reporting.

• Perform other related duties and responsibilities, as assigned.

Inventory, Parts and Asset Management

• Searches and maintains inventory records to determine if parts and/or products on hand is in sufficient quantity.

• Assures that the ordered parts and/or products are delivered on schedule, at the negotiated price, and meets the quality standards of the company.

• Coordinates appropriate methods needed to distribute parts and/or products in a cost-effective manner to and from the supplier.

• Adapt and use internal and customer portal sites for purchase orders and reporting.

• Prepares requisitions, purchase orders and other forms as directed.

• Communicates with the accounting team to assure the timely processing of inventory payables and other inventory accounting related matters.

• Interfaces with the sales and service team to coordinate purchasing management.

• Interfaces with the sales and service team to coordinate proper inventory management.

• Confirms items, prices and freight costs of purchasing shipments to verify information against bills of lading, invoices, orders, or other records; forwards invoices to the accounting department.

• Communicates in a professional manner with supplier(s) (i.e. MRF in providing RFQ, negotiating pricing, delivery schedule) and HQ in Japan (i.e. in providing delivery schedule to Japan).

• Organize information in a variety of formats (Excel charts, diagrams, email, etc.) in a timely manner

• Creates and arranges periodical (i.e. annual) cost reduction negotiation with suppliers

• Coordinate and keep records for registering and disposing assets, inventory, parts.

• Assists and performs other projects as assigned by management.

Minimal Required Essential Job Skills

Accuracy, Attention to Detail, Basic Math Skills, Communications (Oral & Written), Dependability/Reliability, Initiative/Follow Through, Listening & Understanding, Diplomacy, Confidentiality, Multitasking, Office Management, Planning & Organizing, Supervisory, Team Worker.

Qualifications

Work Experience

• Between one or two years of previous work experience in a similar position.

Tools & Equipment

• General office equipment including phones, personal computer, email, fax, copier, etc.

• Software includes the use of Windows operating system & MS Office.

Position Summary: The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We’re seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering

In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we’d love to have you on our team.

Essential Accountabilities:

• Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach
• Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment
• Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently
• Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests
• Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands
• Escalate internal systematic/process concerns until final solution/resolution is provided to customer
• Identify and upsell opportunities by recommending new or complementary products to meet customer needs
• Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction

KEY CHARACTERISTICS & ABILITIES:

• Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills
• Passionate about exceeding customer expectations
• Values teamwork and supports a team environment
• Desire to continually learn and improve skill set
• Skilled in deescalating situations both over the phone and in writing (email)
• Ability to maintain professional and helpful attitude in high-tension or stressful situations
• Assertiveness in pursuing resolution to issues
• Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas
• Must have high attention to detail and accurate data entry
• Must be able to manage multiple work items at one time with a high sense of urgency
• Must have strong problem solving and organization skills
• Shares learning with peers

Minimum Qualifications:

5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor’s degree preferred.

Required Skills:

• Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools
• Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships
• Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy
• Bilingual in Spanish is a plus but not required
• Ability to think critically, adapt to changing priorities, and resolve issues effectively

The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts. In the event of absence, these job responsibilities will be covered by an employee in the "CSS role" or "Manager or Director of Service" position.

Responsibilities And Duties

This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.

Customer Centric Focus

• Partners with Sales to create new customer items; use PLS form to create items in Radius.
• Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
• Delivers complete, accurate, and timely sales order details to support internal order processing.
• Review open order reports daily and drives communication-advising customers on change in dates.
• Create shipping release with a high level of accuracy; to achieve on time delivery.
• Manage expedited shipments as necessary, with required management approval.
• Create expedited sales order requests with scheduling as needed.
• Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
• Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
• Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
• Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
• Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
• Maintain product awareness- technical understanding of our products/processes.
• Process and manage non-conformances with internal and external customers.
• Provide samples to customers.
• Attain pricing or price lists on existing items as needed
• May require light travel to internal meetings or customer meetings.

Skills And Qualifications

• Exceptional customer-facing communication skills; excellent listening skills
• Action-oriented, assertive, and diplomatic.
• This position requires an individual who enjoys working with a sense of urgency and creative problem-solving.
• Thrives on challenges.
• Attitude- friendly, patient, positive
• Values teamwork and supports team environment.
• College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.

Working Conditions And/or Physical Requirements

• Must be able to work during the hours between 8 a.m. and 5 p.m, in-office.