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Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

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Join Belen Meadows Healthcare and Rehabilitation Center!

We offer full training to help you succeed in your new role. No prior experience required-just a positive attitude and a willingness to learn.

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Now offering a $5,000k sign-on.

• Duties are illustrative and not inclusive and may vary with individual assignments
• Follow lockout-tag out procedures, confined space procedures, and other safety and environmental procedures and policies as required
• Perform program changes, monitoring of PLC (Programmable Logic Controllers) and PMS (Process Management Systems)
• Troubleshoot issues of all Controls, Process Controllers, Control Cabinets, Power Supplies and all other field devices
• Performs skilled and semi-skilled maintenance activities including performing material handling equipment troubleshooting and repair; office furniture moves and setups
• Completes work orders for work performed and includes parts and inventory used
• Document all work order activities to follow MP2 requirements, providing detailed records of the activities performed
• Ability to solve and repair low and high voltage controls including fuses, relays, wiring, contactors and power supplies from the source to the field device
• Ability to read and comprehend technical manuals and schematics, to include blueprints
• Experience using electrical diagnostic equipment (to include digital and analog meters, and amp meters for AC/DC testing)

• Minimum of 2 year(s) industrial maintenance experience with PLC's, conveyors, controls, and Operating Systems
• Electrical experience with high and low voltage, AC and DC
• Demonstrable record of strong mechanical and electrical troubleshooting
• Knowledge of Automatic Identification systems (Laser and Camera Scanning Devices)
• Strong systems or technical capability including PC software and hardware proficiency
• Experience in programming and supervising Programmable Logic Controllers such as (Allen/Bradley, Siemens etc.)
• Ability to read and comprehend technical manuals and schematics
• Ability to read blueprints
• Support overtime work as required
• Possession of a valid driver's license and a satisfactory driving record

• Posession of a high school diploma or equivalent experience

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase program with discount
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs
• 40% merchandise discount and gratis that encourages you to come back to your senses!

At American Equipment Holdings, we are one of the nation’s leading providers of overhead crane solutions. Our success is built on a simple philosophy: take care of our customers and take care of our people. We offer competitive wages, comprehensive benefits, and opportunities for growth and development. Join one of the fastest-growing companies in the industry and be part of a team that values integrity, safety, and excellence.

Position Summary 

We are seeking a Crane Service Technician – Level 2  or Level 3 to join our Boise/Twin Falls location. This position is ideal for experienced technicians with strong mechanical and electrical skills who are ready to take on more complex service tasks. You will perform inspections, preventative maintenance, repairs, and installations on overhead cranes and hoists, including advanced troubleshooting and customer communication.

Responsibilities

Perform inspections, maintenance, and repairs of overhead cranes and hoists per OEM manuals and OSHA standards.

• Work on 3-motion cranes with VFDs (no encoder) or contactors, including 5-speed pendants or remotes.
• Service and troubleshoot uncommon brake systems such as Whiting SESA and Magnetek thruster brakes.
• Demonstrate thorough understanding of AC control circuit principles including Ohm’s Law and voltage drop.
• Troubleshoot and repair contactor motor control systems.
• Rig up and install new crane equipment with proper safety and mechanical procedures.
• Explain repair plans, troubleshooting processes, and required parts to customers clearly and professionally.
• Properly diagnose mechanical components including wheels, bearings, and reducers.
• Identify and understand crane control components in hoist and bridge panels.
• Maintain accurate service records and documentation.
• Follow all safety procedures and company policies.
• Communicate effectively with customers and team members.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in crane service or industrial maintenance.
• Strong mechanical and electrical aptitude.
• Ability to read and interpret technical manuals and schematics.
• Familiarity with electrical troubleshooting tools and safe practices.
• Strong attention to detail and problem-solving skills.
• Valid driver’s license and clean driving record.
• Ability to work at heights and in industrial environments.

Preferred Skills (Not Required)

• Technical training or certifications in industrial maintenance or electrical systems.
• Experience with crane installations and rigging.
• Customer service experience in a technical field.

Schedule

Full-time, Monday to Friday

Occasional overtime and travel may be required

Benefits

• Three Medical Plan offerings through Cigna
• FSA & HSA options
• Dental and Vision Insurance
• Short-Term & Long-Term Disability
• Life and AD&D Insurance
• 4% 401(k) Match
• 80 Hours PTO
• Company-provided PPE
• Ongoing training and development opportunities

American Equipment Holdings is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation details: 28-55 Hourly Wage

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Build a Career That Matters with One of the World's Most Respected Employers!

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Requirements of the Tech Scholar:

• Be enrolled as a full-time student in a Mechatronics or EET program at a partnered Technical College with Michelin
• Be a full time student (12 credit hour per semester)
• Have and maintain a minimum 2.5 GPACumulative
• Be able to work at least 20 hours per week at Michelin during the program

Job Achievements:
* Methods and practices applied (job performed in safety, quality, respect of instruction,...)
* Sustain equipment compliance (standard, cleanliness, cycle time, influent parameters,...)
* Interventions are encoded, documented, and analyzed
* Effectiveness of all interventions (prevent breakdowns, cure the default within an optimized time,collaboration with Production, Quality, ...)
* Efficiency of all interventions (resources used, consumption of spare parts, sustained energy efficiency of equipment)
* Support MDP processes (participating in analyzes, requirements from 5' briefing treated or upgraded...)
* Machine performance assured for perimeter of responsibility

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

Build a Career That Matters with One of the World's Most Respected Employers!

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ASRC Electrical Troubleshooter Responsibilties:

-Safely maintain plant electrical power distribution including transformers, switch gears, panels and associated wiring. Troubleshoot and repair all plant electrical systems

such as balers, robots, conveyors, etc.

-Must be able to troubleshoot and repair components such as motors, starters, PLCs, etc.

-Compliance to all safety requirements is a must, such as LOTO and PPE equipment

- Effectiveness of all interventions (prevent breakdowns, cure the default within an optimized time, solutions to deal with recurring defects / problems...)
- Efficiency of all interventions (resources used, consumption of spare parts)
- Documented interventions and quality of the encoding
- Maintenance plans carried out and compliant (transformers, protective devices, substation visits, thermographic analyzes, ...)

• Required Qualifications:

• Must be 18 years of age
• Applicant must have a High School Diploma/GED or equivalent

• And one or more of the following:

• 2-3 years' experience in a relevant maintenance position
• Associates degree relevant to the open maintenance position
• Journeyman's card relevant to the open position
• Military Background with technical training relevant to the open position
• Must pass entry level skills assessment in the craft relevant to the open position
• Must be able to pass a Company physical including a hair drug screen

• Job Salary and Benefits:

• Level 1 pay $39.70 Level 2 pay $41.27 after 120 days provided you are a
• journeyman in your trade. Also $1.25 adder for shift pay.
• Plus a $1500.00 sign on bonus.
• Plus A $2500.00 retention bonus after employment of 1 year.

• And all Personal Protective Equipment (PPE)

• Overtime is available
• Paid Holidays, Vacation and Medical Leave
• Ability to join our Emergency Response Team w/Firefighter Credentials
• Deferred Compensation Retirement and 401K Plans
• Company Paid Medical, Rx Drug, Dental and Life Insurance
• Voluntary Vision Plans and Supplemental Life Insurance Offered
• Other benefits - Tools, Uniforms, Safety Shoe allowance, Rx Safety Glasses

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

Under limited to moderate supervision, provides technical solutions to faculty, staff, and students for all aspects of classroom Academic Technologies, including but not limited to displays, complex audio and control systems, and lecture capture software. Significant focus on IP based network audio and visual (AVOIP) academic technology primarily comprised of Extron, QSC, and Dante environments. Ability to work independently as a subject matter expert with an emphasis on learning new skills through training and certifications.

All work and results are documented within a ticketing application. Learning Environments specialists are dispatched to provide hands-on support when a remote solution is not available. Must be able to work within an ITIL, metrics driven environment. All work is guided by the published ITIL Service Operations Framework. Each individual is expected to coordinate with our Service Desk and Mobile Action teams to deliver fully comprehensive support. Must be capable of remote, phone, and chat support, as well as on-site visits and working a service counter. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.

IT Support Specialists (ITSS) are expected to understand and follow consistent defined processes for all service interactions, while observing established standards. The ITSS focuses on continual improvement of their own skills as well as the documented service and troubleshooting processes used by the myIT division.

Hours of operation will vary with season and semester schedule and may include limited nights and/or weekend work.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Assists users, via on-site visits and/or remote tools, in troubleshooting and resolving hardware and software issues related to classroom and conference room technologies. This includes but is not limited to AV hardware and computer software. Solves moderately complex problems and may coordinate required effort from multiple support groups, including outside vendors.
  
• Basic operational support and team awareness. All workflow and results are documented in a ticketing application. Process and knowledge documentation via Knowledge Base Articles. Communication amongst team members for purposes of cross training.
  
• Preventative maintenance and testing of high-impact classrooms and conference rooms to maintain peak functionality and minimize impact to end-users.
  
• Continuous pursuit of training and certifications relative to existing AV environment and industry changes.
  
• Team meetings and other duties as assigned.
  
• Training of end-users on basic functionality of AV hardware and lecture capture software in classroom and conference room spaces.
  

Qualifications:

• 
  
• Bachelor's degree in related area and/or equivalent technical certification and experience desired.
  
• Minimum of 2 years combined experience in one or more of the following:
  
• Basic understanding of TCP/IP function, network topologies, and related technology
  
• Supporting classroom A/V technology including:
  
  • 
    
  • Qsys AV cores, peripherals, and designs
    
  • Extron NAV including encoders and decoders
    
  • Dante monitoring and source routing
    
  • Hardware such as monitors, speakers, and cabling.
    
  
  
• Windows and Apple environment experience required.
  

Knowledge, Skills, and Abilities:

• 
  
• Experience with video conferencing such as Zoom, Teams, and/or Webex.
  
• Basic understanding of AV signal flow.
  
• Basic ability to read AV room diagrams
  
• Comfortable with technical training for a small to medium 2-20 person group.
  
• Experience creating technical documentation.
  
• Proven ability to work with a team to deliver value based solutions to partners.
  
• Strong interest in in learning about AVoIP and Audio Vistual technology.
  
• Proficient in Microsoft Office applications;
  
• Accountable
  
• Adaptable
  
• Collaborative and teamwork-oriented
  
• Customer relationship manager
  
• Innovative and creative thinker
  
• Mission and service-oriented
  
• Openness (zest) for learning
  
• Results-oriented
  
• Excellent communication skills
  
• Professional phone etiquette
  
• Self-starter
  
• Detail-oriented
  
• Dependable
  

Licenses/Certifications:

Avixa CTS, Extron ECS, Extron NAVS, Q-Sys Design Level 1, or equivalent documented experience working with these technologies preferred.

Must have a current and valid driver's license with a clean driving record for the last 3 years and no major violations within the last 5 years;

ITIL Foundations Certification or pass within first 6 months of employment