Patient First Jobs in Usa
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Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Manager of Patient Safety and Quality acts in conjunction with the Director of Patient Safety & Quality to provide leadership for quality & safety improvement initiatives. Collaborates with Hackensack Meridian Health (HMH) initiative-focused groups, clinical transformation services and quality councils to achieve transformational and sustainable outcome improvements using project/program management, process and system mapping, reliability science data driven strategies, evidence based best practices and quality improvement strategies. Provides ongoing support, instruction, and leadership to meet and exceed all accreditation standards, and to ensure ongoing readiness for accreditation throughout all accredited programs. Works with the Director Patient Safety and Quality to respond to and coordinate investigation by the Joint Commission, Department of Health (DOH) and other external regulatory agencies.
Responsibilties:
A day in the life of a Manager of Patient Safety and Quality at Hackensack Meridian Health includes:
- Orient and mentor new Department of Patient Safety and Quality team members. Provides feedback to Director of Patient Safety and Quality on team member performance evaluations
- Provide expert knowledge, leadership and mentoring in patient safety & quality initiatives utilizing safety and high reliability science.
- Monitor standards of practice to ensure compliance with codes of internal and external regulatory and accrediting agencies including: a. The Joint Commission b. NJ State and Federal Codes (i.e.: DOH, OSHA) c. Professional review organizations
- Chair organizational level committees/councils (i.e. Regulatory Steering Committee, Performance Improvement Committee).
- Facilitates/coordinates regulatory activities throughout all accredited programs.Collaborates with staff, physicians, and administration to ensure successful regulatory surveys.
- Facilitate patient safety and environment of care rounds with interprofessional collaboration with utilization of the Joint Commission AMP monitoring tool.
- Lead onsite regulatory surveys to respond to and coordinate investigation by the Joint Commission, DOH and other external regulatory agencies.
- Develops and implements hospital wide training to maintain compliance with Joint Commission and other regulatory standards.
- Facilitate and lead highly functioning teams organized around quality & safety initiatives.
- Identify improvement priorities specific to each HMH initiative-focused improvement work, clinical transformation service, or quality council based on evidence based practice, taking into consideration regulatory requirements and accrediting agencies such as CMS, Pay for Performance, The State of New Jersey Department of Health, and The Joint Commission.
- Bring safety and quality events, concerns and needs to the local morning safety huddle.
- Encourage event reporting and transparency related to events, concerns, needs, processes to identify precursor and safety events.
- Identify & implement data driven strategies to ensure team's success.
- Utilize the Quality dashboards to drive improvements by the HMH initiative-focused improvement work, clinical transformation service, or quality council.
- Strategize with personnel at all levels to develop and coordinate patient safety programs.
- Create and maintain timely and thorough progress reports that include key driver diagrams, run charts, Agile methods and PDSA testing documentation.
- Engage all levels of caregivers and staff in advancing patient safety through HRO training, quality initiatives addressing small wins and when designing system improvement.
- Develop metrics and report key quality & safety metrics to accurately demonstrate improvement in safety & quality across the medical center and network.
- Provide timely, actionable feedback and reports to clinical, administrative and support staff on all safety & quality initiatives.
- Ensure appropriate referral and follow up for events including escalation for regulatory reporting. Increase transparency, reinforce high reliability and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, just culture reinforcement and shared learning. Facilitate the NPSF RCA-2 process as needed.
- Effective trend analysis of performance data with comparison over time to internal and external benchmarks to identify improvement opportunities, and progress.
- Attend root cause analysis meetings as specific to HMH initiative-focused group, clinical transformation service, or quality council focus area.
- Direct patient and team member safety by identification of actual or potential safety issues. Advance & enhance professional growth and development through seminars, workshops and professional networking opportunities to maintain and extend expertise.
- Other duties and/or projects as assigned
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- Bachelor's degree in Nursing, Healthcare or health science field or other relevant area of study.
- Minimum of 5 or more years of experience in healthcare quality, patient safety, and regulatory.
- Performance Improvement experience.
- Understanding of the Joint Commission and regulatory standards.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Master's degree in nursing, health care or health science.
Licenses and Certifications Required:
- Certified Professional in Patient Safety.
Licenses and Certifications Preferred:
- Certified Professional in Healthcare Quality.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Ravenna City Schools
Monday-Friday
While school is in session
8:30-2:30
Responsibilities:
1. Provide continuous, one-on-one observation and monitoring of assigned patients.
2. Provide evidence-based de-escalation interventions
3. Maintain a safe environment for self, patients and others
4. Remain alert and attentive at all times to ensure the safety and well-being of the patient.
5. Provide direct patient care such as vital signs and transporting patients to other departments as delegated by and under the supervision of a licensed nurse.
6. Stock linens and supplies
7. Document observations, interventions, and any pertinent information accurately and in a timely manner within EPIC
8. Prioritize and execute task for the assigned patients in a timely and efficient manner
9. Alert nursing staff promptly to any signs of distress, discomfort, or changes in the patient's condition.
10. Maintain a calm and professional presence for the patient and their family members.
11. Follow all hospital or facility protocols and procedures related to patient observation and safety.
12. Other duties as assigned.
Other information:
Technical Expertise
1. Knowledge of and experience in medical terminology preferred.
2. Experience working in healthcare environment is preferred.
3. Experience working with Microsoft Office (Outlook, Excel, Word) or similar software is required.
4. Experience working in an electronic medical record (i.e. EPIC) or similar software is preferred.
Education and Experience
1. Education: High School Diploma or equivalent is required
2. Certification: Basic Life Support (BLS) training from the American Heart Association is required.
4. Years of relevant experience: Minimum one (1) year of experience is preferred
5. Years of supervisory experience: None
Part Time
FTE: 0.525000
Status: Onsite
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
The UNC Neurology Clinic provides comprehensive, patient-centered care for individuals with complex neurological conditions, including stroke, epilepsy, multiple sclerosis, movement disorders, and more. As part of UNC Health, we combine clinical excellence, innovation, and compassionate care to improve patient outcomes.
Join a collaborative team of neurologists, advanced practice providers, nurses, and support staff dedicated to advancing brain health. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful difference in patients' lives every day.
Schedule and Location:
- Address: 100 Manning Drive, Floor 101, Chapel Hill, NC 27514
- Monday-Friday 8a-5p
- No weekends
- No holidays
Summary: This position is responsible for ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, supervision of nursing staff, HUC staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.
Responsibilities:
- Patient Care - Ensures that appropriate care and services are available to patients/clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals/paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
- Human Resource Services - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
- Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
- Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accreditating bodies. Standards of practice will reflect integration of current scientific evidence.
- Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
- Quality Improvement- Leads and participated in quality improvement initiatives that focus on identified patient safety or quality of care deficits
- Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
Education Requirements: Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing. Licensure/Certification Requirements: Licensed to practice as a Registered Nurse in the state of North Carolina. BLS required. Professional Experience Requirements: Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment. Knowledge/Skills/and Abilities Requirements:
Position: Patient Care Associate/Patient Care Technician
Department: OR
Hours / Shift: Full-Time
Overview:
Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patient’s highest level of wellness.
Job Duties:
Opportunity for advancement through career ladder to Patient Care Technician (PCT) and/or beyond.
Responsibilities for Patient Care Associate (PCA):
Obtain vital signs and document into the electronic medical records system
Assist with patient care needs including, meals, bathing, toileting, ambulation, patient mobility, and transport.
Clerical support duties, as needed.
Responsibilities for Patient Care Technician (PCT):
Patient Care Associate job duties.
Phlebotomy/blood cultures
Enteral Feeding
Wound care
IV/Foley removal
Trach care/suctioning
Qualifications:
Education: High school diploma, G.E.D, CNA/CPTC., and/or a current co-worker of Mercy.
Experience: CNA/CMA experience or certification required.
Minimum Physical Requirements
Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis
Position requires prolonged standing and walking each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Training:
Our Patient Care Associate training program is an accredited Department of Labor Apprenticeship Program, providing a comprehensive, hands-on experience. Join Mercy to gain valuable skills and credentials through this program in a supportive healthcare environment!
If no previous experience, Mercy will provide a required 175-hour training program that meets the Department of Health and Senior Services requirements. The program will be completed as part of the new hire orientation process and must be completed within 90 days of hire to remain in the PCA position per state guidelines.
BLS Required within one month of hire, completion of PCA competencies within 3 months of hire
Key Mercy Benefits:
Education assistance towards nursing degree.
Future career growth!
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Position: Patient Care Associate-PCA
Department: Cardiac Renal (3400)
Shift: Full Time Days, 36hrs a week
Job Duties:
Opportunity for advancement through career ladder to Patient Care Technician (PCT) and/or beyond.
Responsibilities for Patient Care Associate (PCA):
Obtain vital signs and document into the electronic medical records system
Assist with patient care needs including, meals, bathing, toileting, ambulation, patient mobility, and transport.
Clerical support duties, as needed.
Responsibilities for Patient Care Technician (PCT):
Patient Care Associate job duties.
Phlebotomy/blood cultures
Enteral Feeding
Wound care
IV/Foley removal
Trach care/suctioning
Training:
Our Patient Care Associate training program is an accredited Department of Labor Apprenticeship Program, providing a comprehensive, hands-on experience. Join Mercy to gain valuable skills and credentials through this program in a supportive healthcare environment!
If no previous experience, Mercy will provide a required 175-hour training program that meets the Department of Health and Senior Services requirements. The program will be completed as part of the new hire orientation process and must be completed within 90 days of hire to remain in the PCA position per state guidelines.
BLS Required within one month of hire, completion of PCA competencies within 3 months of hire
Qualifications:
Education: High school diploma, G.E.D, CNA/CPTC. or enrolled in a healthcare career program through their high school curriculum, and/or a current co-worker of Mercy.
Experience: None required
Minimum Physical Requirements:
Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis
Position requires prolonged standing and walking each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Preferred Certifications: Certified Nursing Assistant (CNA).
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Sierra Medical Center is part of Northern Nevada Health System, a regional multi-facility system that has excelled at offering quality care to residents of the greater Truckee Meadows. Sierra Medical Center is a 170-bed acute care hospital offering services including 24/7 ER care, cardiology, oncology, labor and delivery, level II NICU, surgical and orthopedic services, and much more. Learn more at
What we at Sierra Medical Center value:
• Compassion: We treat everyone with kindness and warmth because we genuinely care about every patient, employee and physician like they are family.
• Empathy: We put ourselves in our patient's shoes and deliver clinical care with a personalized touch.
• Teamwork: We foster a caring and friendly work environment to bring the best possible outcomes in our patient's lives.
• Quality: We strive to provide excellence in clinical care.
• Ethics: We conduct our business with the highest ethical and moral standards.
• Respect: We promise to honor the dignity, individuality and rights of everyone.
• Service Excellence: We provide personalized and professional service that exceeds the expectations of those we serve.
• Innovation: We continually invest in technology and process improvements to develop new and better ways of delivering clinical care
Learn more at
This Float Pool Patient Care Tech/CNA opportunity is full time, offers full benefits and a convenient flexible schedule. We are looking for a dynamic individual who provides direct and indirect patient care in the medical-surgical setting under the direct supervision of a registered nurse preceptor. Communicates with RN preceptor, as appropriate, about changes in patient's clinical condition including results of diagnostic studies and symptomatology. Participates in the department's performance improvement and continuous quality improvement (CQI) activities. Must be willing to float to all units.
Job Duties/Responsibilities:
* Completes Bedside shift report in the room at the beginning and end of each shift. Ensures patient is provided with the names and contact numbers for members of the care team on the communication board every shift.
* Consistently completes hourly rounds; 5 P's : pain, potty, position, periphery and alerting the RN to issues with the IV pump. C.N.A rounds with purpose including pro-actively evaluating the environment to ensure it is patient friendly and patient safe. Updates communication board when rounding complete.
* Performs patient care responsibilities considering the needs specific to the standard of care for the patient's age; pediatric, geriatric, and the general population.
* Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Benefits for full and part time employees:
* Challenging and rewarding work environment
* Competitive Compensation & Generous Paid Time Off
* Excellent Medical, Dental, Vision and Prescription Drug Plans
* 401(K) with company match and discounted stock plan
* Tuition Reimbursement/Repayment Program
* Career development opportunities within UHS and its 300+ Subsidiaries!
* More information is available on our Benefits Guest Website:
If you would like to learn more about the position before applying, please contact Jenn Samudio, Recruiter @
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. * Current C.N.A. license required
* Current BLS certification required
* Prefer one year experience in an acute care/behavioral health setting
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS
and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Performs a variety of direct patient care procedures to assist the unit manager, professional staff and physicians in providing patient care focused on the needs of the patient.
GENERAL PATIENT CARE - Meets the comfort and hygiene needs of the
patient by providing care services such as bathing, oral hygiene
procedures, hair care, bed pan/urinal use, skin care and garment, linen
and bedding changes. Distributes meals and beverages, takes vital
signs, collects lab specimens.
TECHNICAL CARE - Assists with completion of patient testing and
treatment procedures, sets up and primes IV tubing, 12-lead ECG,
simple tracheostomy suctioning and care, changes dressings, performs
cardiopulmonary resuscitation, obtains wound and throat cultures.
EQUIPMENT - Assists physician and professional staff in equipment
supply and set up.
TRANSPORT - Assists with ambulating patients with assistive devices
such as crutches and with transfer/transport procedures.
COMMUNICATION - Performs required documentation and
communicates in a competent and effective manner to meet patient
and/or family needs and regulatory requirements. Maintains strict
confidentiality of patient, employee and department information to
ensure patient rights.
QUALITY IMPROVEMENT - Utilizes time and resources effectively to
promote quality and cost outcomes.
Position Requirements:
Minimum Education:
Preferred: High School Diploma
Minimum Experience:
Required: Less than one year of previous job-related experience
Preferred: 1-2 years of previous job-related experience
Licensure/Certifications:
Required:
Certified Nurse Assistant
CPR (Cardiopulmonary Resuscitation)
Other: Completion of a Nursing Assistant Program with placement on the Illinois Department of Health Nurse Aide Registry or verification of an equal or higher educational level in a clinically focused program. Individuals working as Patient Care Technicians at Loyola University Medical Center prior to 1997 are exempt from the above guidelines and are grandfathered into the Patient
Care Technicians roles upon successful completion of an in-house orientation and training program for the Patient Care Technician position.
Compensation:
Salary Range: $17.30 - $26.81 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$18.84 - $27.32 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Position: Unit Secretary/Patient Care Technician - Medical Pulmonary Unit
- Location: Arlington Heights, IL
- Part time: 24 hours per week
- Must be available Mondays, Fridays and every other weekend
- Hours: 7:00am-7:30pm , Every other weekend
- Required Travel: No
What you will do:
This position will sometimes be assigned in unit Secretary role and sometimes in Patient care tech role depending on unit needs.
- Orders special care equipment for the patient utilizing unit protocol and hospital computer information systems. Analyzes documents to ensure department specific requirements have been met prior to entering equipment orders or sending appropriate documents to HIM for scanning. Continually updates electronic medical information vital for patient care. When applicable ensures unit specific patient charges are entered into the appropriate information system.
- Triages physician and inter-department questions and resolves or refers to appropriate staff as needed. Performs customer service support utilizing the AIDET approach, answering telephones and may escort patients to treatment areas.
- Provides patient care under the supervision of a Registered Nurse. Assists patients with ADLs, answering and responding to patient call lights, bed making, etc.
- Obtains patient temperature, pulse, respirations, blood pressure, saturation of peripheral oxygen reading, intake and output checks, BG checks (POC), and reports abnormalities to the appropriate individual. Performs procedures as directed by the RN such as thermal applications, perineal care, removal of IVs and Foley catheters, emptying of foley bags, application of restraints, backrubs, etc. Collects specimens such as urine, feces, sputum, and delivers as necessary.
- Documents basic patient care, supply and equipment orders (i.e. specimen collections, basic labs, diet orders, EKG?s) as directed per unit protocol, into the electronic medical record
- Transports medications, which are not controlled substances. May be authorized to access secured medication storage locations to perform job related functions.
- Assists nursing and clerical staff with admitting, discharging, transferring, ambulating and transporting patients as directed. Obtains confirmation of diagnostic or medical appointments.
- May perform duties of an Observation Assistant as needed.
- Provides administrative support including photocopying, electronic transmission of medical information to physicians, contacting physicians? offices, pharmacy, and coordination with other departments to facilitate patient care and record keeping. Monitors printers, facsimile machines, and tube stations and distributes information to team members as appropriate.
What you will need:
- Education: High school diploma required or 5 years? experience as a CNA/PCT with 3 years? minimum experience in an acute care setting.
- Certification: Completion of an Accredited Certified Nursing Assistance course with certification, EMT or paramedics training course, or current enrollment in an accredited nursing program with completion of at least one major clinical medical or surgical rotation required.
- Current CPR certification from American Heart Association.
- Data entry or order entry experience on a computer preferred.
Benefits:
- Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
- Premium pay for eligible employees
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
Responsibilities:1.
Provide continuous, one-on-one observation and monitoring of assigned patients.
2.
Provide evidence-based de-escalation interventions 3.
Maintain a safe environment for self, patients and others 4.
Remain alert and attentive at all times to ensure the safety and well-being of the patient.
5.
Provide direct patient care such as vital signs and transporting patients to other departments as delegated by and under the supervision of a licensed nurse.
6.
Stock linens and supplies 7.
Document observations, interventions, and any pertinent information accurately and in a timely manner within EPIC 8.
Prioritize and execute task for the assigned patients in a timely and efficient manner 9.
Alert nursing staff promptly to any signs of distress, discomfort, or changes in the patient's condition.
10.
Maintain a calm and professional presence for the patient and their family members.
11.
Follow all hospital or facility protocols and procedures related to patient observation and safety.
12.
Other duties as assigned.
Other information:Technical Expertise 1.
Knowledge of and experience in medical terminology preferred.
2.
Experience working in healthcare environment is preferred.
3.
Experience working with Microsoft Office (Outlook, Excel, Word) or similar software is required.
4.
Experience working in an electronic medical record (i.e.
EPIC) or similar software is preferred.Education and Experience 1.
Education: High School Diploma or equivalent is required 2.
Certification: Basic Life Support (BLS) training from the American Heart Association is required.
4.
Years of relevant experience: Minimum one (1) year of experience is preferred 5.
Years of supervisory experience: None Part Time FTE: 0.400000Status: Onsite
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: Shift requirements is 8 hour shifts that can be scheduled between the hours of 7am and 7pm,
- Days: Monday through Friday and could include weekend shifts as needed.
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Duration: Contract Assignment
Schedule: On-site | Shift varies (Days/Evenings/Nights/Weekends)
Position Overview
We are seeking a compassionate and dependable Patient Care Technician (PCT) to support nursing staff in delivering safe and efficient patient care during a temporary contract assignment. The PCT assists with daily patient needs, monitors patient status, and helps maintain a clean and safe clinical environment.
Key Responsibilities
Patient Care
- Assist patients with activities of daily living (ADLs): bathing, grooming, toileting, feeding, and ambulation
- Obtain and record vital signs (BP, pulse, respirations, temperature, SpO₂, intake/output, weight)
- Perform blood glucose monitoring and report abnormal results
- Assist with patient transfers, turning, and positioning using proper body mechanics
- Implement fall precautions and safety measures
- Respond to call lights and patient requests promptly
Clinical Support
- Perform EKGs and collect non-blood specimens
- Assist nurses with bedside procedures and treatments
- Prepare and stock patient rooms and supplies
- Transport patients to diagnostic testing or procedures
- Clean and disinfect equipment according to infection control standards
Documentation & Communication
- Document patient observations in EMR accurately
- Report changes in patient condition to nursing staff immediately
- Participate in shift handoff communication
- Maintain HIPAA compliance and patient confidentiality
Required Qualifications
- High School Diploma or GED
- PCT certification or CNA certification
- Minimum 1–2 years of patient care experience
- Current BLS (AHA) certification
- Ability to safely assist and move patients (up to 50 lbs with assistance)
- Basic computer and documentation skills
Preferred Qualifications
- Hospital or acute care experience
- Phlebotomy or EKG experience
- Familiarity with telemetry or med-surg units
Core Competencies
- Compassionate patient care
- Reliability and punctuality
- Strong communication skills
- Ability to multitask in fast-paced environments
- Team collaboration
Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, and home insurance, and employee discounts.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 8-5 Day
- Days: Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time ( 36 hours)
- Shifts: 8 hours anytime between 7:00 am-6PM
- Days: Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: Monday - Tuesday - 11:30AM - 8PM
- Wednesday - Friday - 8:30AM - Day/ Evening
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 8-5 Day
- Days: Monday through Friday
- Travels to other facilities- mileage reimbursement
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 8-30-5 Day
- Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 8-5 Day
- Days: Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 9:00-5:30 p.m.
- Days: Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 8-5 Day
- Days: Monday through Friday
- Travels to other facilities- mileage reimbursement
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 6:30 am - 3:00pm Day
- Days: Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
