Loyalty Program Coordinator

Job Title: Loyalty Program Coordinator

Pay Rate: $26-$28/hr DOE

Duration: temp-to-hire

Location: Irvine, CA 92618 (full time onsite)

Job Summary

The Loyalty Programs Coordinator supports marketing initiatives designed to enhance customer engagement and brand loyalty. This role is primarily responsible for coordinating and administering the Marketing Development Funds (MDF) program, managing program communications, and supporting marketing and sales initiatives.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced environment.

The coordinator will collaborate closely with internal marketing and sales teams, customers, and third-party vendors to ensure efficient program administration, successful event execution, and high-quality customer support.

Key Responsibilities

Marketing Development Funds (MDF) Program Administration

• Manage the day-to-day administration of the MDF program, including monitoring account activity, tracking budgets, and maintaining accurate records within the MDF portal.
• Provide timely customer support and respond to inquiries related to the MDF program and participation requirements.
• Review and process pre-approval submissions and reimbursement requests to ensure compliance with program guidelines and policies.
• Collaborate with Inside Sales and National Sales Managers to allocate program budgets to key accounts and support marketing initiatives.
• Generate recurring and ad hoc reports to support program performance tracking and management decision-making.
• Assist in the annual review and update of MDF program guidelines and policies.
• Coordinate with third-party platform providers to support portal maintenance and program functionality.

Event Coordination

• Plan and coordinate logistics for customer and marketing events, including travel arrangements, itineraries, catering, and venue coordination.
• Manage internal and external meetings and events that may include up to 200+ attendees.
• Serve as an on-site host for select events and after-hours customer engagement activities.
• Work with internal teams and vendors to ensure events are executed smoothly and meet program objectives.

Administrative & Program Support

• Monitor and route incoming customer communications through phone and email channels.
• Track MDF program expenses and ensure proper approvals and documentation are obtained.
• Assist with financial reconciliation and reporting related to program expenditures.
• Maintain organized documentation and ensure accurate recordkeeping for compliance and reporting purposes.
• Provide general administrative support to the marketing team as needed.

Qualifications

Minimum Qualifications

• Strong customer service orientation with excellent written and verbal communication skills.
• High level of organization, accuracy, and attention to detail.
• Proficiency in Microsoft Office 365, particularly Excel (including PivotTables, lookup functions, and data analysis).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience in B2B marketing, customer loyalty programs, or channel marketing initiatives.
• Experience supporting industries such as plumbing, HVAC, construction supply, or wholesale distribution.
• Previous experience coordinating corporate or customer-facing events.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.