MSP Project Manager

Staffing Delivered is partnering with a growing technology services organization to identify an experienced Project Manager to support the successful delivery of client-facing technology and infrastructure initiatives.

This role plays a critical part in planning, coordinating, and executing projects that align with client objectives, technical standards, and operational goals. The Project Manager will serve as the primary point of contact for clients during project engagements and will ensure projects are delivered on time, within scope, and within budget.

The ideal candidate brings a strong blend of structured project management, technical awareness, and client communication skills, along with the ability to lead cross-functional teams in a fast-paced service environment.

Key Responsibilities

Project Planning and Execution

Lead end-to-end planning and implementation of technical and infrastructure-related projects.

Define project scope, objectives, deliverables, timelines, and success criteria.

Develop detailed project schedules and coordinate internal and external resources.

Manage project budgets, cost tracking, and financial forecasting throughout the project lifecycle.

Ensure project documentation is organized and maintained across project management and documentation systems.

Client Communication and Stakeholder Management

Serve as the primary point of contact for clients throughout project execution.

Provide consistent project status updates, milestone reporting, and risk communication.

Manage client expectations related to timelines, dependencies, and scope adjustments.

Facilitate project kickoff meetings, progress reviews, and final project closeouts.

Build strong relationships with client stakeholders and business leaders.

Scope, Change, and Risk Management

Assist in the development and review of project Scopes of Work (SOWs).

Monitor scope and proactively identify risks, deviations, or resource constraints.

Manage project change requests with proper documentation and approvals.

Identify and mitigate risks that could impact project timelines, budgets, or deliverables.

Escalate significant project issues when necessary to ensure resolution.

Cross-Functional Collaboration

Coordinate with engineering teams, technical specialists, and operational staff to ensure project alignment.

Work closely with internal departments to ensure resource availability and scheduling alignment.

Support strategic client initiatives by collaborating with account management and leadership teams.

Participate in internal project review and operational planning sessions.

Project Reporting and Operational Support

Track project milestones, deliverables, and financial performance.

Maintain accurate project records and reporting within project management systems.

Monitor project budgets and provide reporting on budget versus actual spend.

Contribute to operational discussions related to project delivery and continuous improvement.

Key Performance Indicators

Success in this role may be measured through:

On-time project delivery

Budget adherence and project margin performance

Change order management and accuracy

Client satisfaction during project engagements

Quality and completeness of project documentation

Resource planning and forecasting accuracy

Required Skills and Attributes

Strong leadership and coordination skills across cross-functional teams

Excellent written and verbal communication skills

High level of organization and time management

Ability to manage multiple projects simultaneously in a fast-paced environment

Strong analytical thinking and problem-solving abilities

Ability to influence and collaborate across teams without direct authority

Professional, client-focused mindset

Experience and Technical Background

5+ years of project management experience, ideally within technology services or a managed services environment

Experience with project management methodologies such as Waterfall or hybrid frameworks

Familiarity with PSA tools or project management platforms (examples may include AutoTask, MS Project, Asana, Jira, or similar)

Experience participating in Scope of Work development and project planning

Understanding of project budgeting, financial forecasting, and cost management

General technical familiarity with infrastructure, cloud environments, networking, or security projects

Professional Expectations

Maintain accurate project documentation and time tracking

Participate in operational and project planning meetings

Support organizational initiatives related to operational improvement

Travel occasionally for onsite client meetings or project deployments when required

Demonstrate professionalism, accountability, and a client-first mindset

Work Location: Hybrid remote in Milwaukee, WI 53202