Technical Integration Client Account Manager
Job Description
Technical Integration Client Account Manager
Naperville, IL | Full-Time | MSP Environment
Are you an IT professional who enjoys working with clients as much as solving technical problems?
We’re looking for a Technical Integration Client Account Manager to help guide our clients’ technology strategy while working closely with our internal technical teams. This role is perfect for someone coming from an MSP, systems engineer, or technical account management background who enjoys being both technical and client-facing.
You’ll act as a trusted advisor, helping clients understand their IT environment, reviewing infrastructure, and ensuring best practices are implemented.
Technical Integration Client Account Manager - What You’ll Do
- Serve as the primary liaison between clients and technical teams
- Conduct IT environment reviews and infrastructure assessments
- Help identify improvements in networks, systems, and documentation
- Translate technical concepts into clear business recommendations
- Assist with client roadmaps and long-term technology planning
- Maintain accurate client documentation and system records
- Support client onboarding and ongoing account management
- Help coordinate small to mid-size infrastructure initiatives
Technical Integration Client Account Manager - What We’re Looking For
- 3+ years in IT support, systems administration, MSP engineering, or technical account management
- Strong understanding of IT infrastructure, networking, and systems
- Experience working directly with clients or stakeholders
- Ability to explain technical topics to non-technical audiences
- Strong communication and organizational skills
Nice to Have
- Experience working in a Managed Service Provider (MSP) environment
- Familiarity with IT Glue, MyITProcess, or similar documentation platforms
- Knowledge of IT best practices, compliance, or cybersecurity fundamentals
- Certifications such as CompTIA A+, Network+, or ITIL
Why This Role
This is a client-facing technical role where you’ll help businesses improve their IT environments while working alongside a strong engineering team. If you enjoy building relationships, reviewing systems, and helping organizations make smarter technology decisions, we’d love to connect.
$90-100Kbase