Customer Service Representative
Job Description
Customer Service Representative (Part-Time)
Location: Newport, Delaware (Onsite)
Department: Customer Service
Pay Range: $20.00 - $25.00 Per Hour Based on Experience
Duration: Maternity Leave Coverage, 3-4 Months
Position Overview
Our client, a manufacturing site in Newport, Delaware is seeking an experience Customer Service Representative with a high attention to detail to provide coverage for a maternity leave. This is a Part Time role, Monday through Friday, 8:30 am – 12:30 pm. The ideal candidate will score highly proficient in data entry and attention to detail and have excellent communication skills.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries and order updates.
- Enter and maintain customer orders in the IFS ERP system with high accuracy.
- Monitor open orders and communicate proactively regarding delays, back orders, or changes.
- Prepare and process shipping documents (packing lists, BOLs, commercial invoices, export paperwork).
- Schedule shipments with carriers and logistics partners.
- Collaborate with other teams and departments to ensure smooth operations and excellent customer experience.
- Generate customer invoices through the ERP system.
- Follow up on outstanding invoices and resolve billing discrepancies.
Desired Skills & Qualifications
- High attention to detail and data entry accuracy.
- Proficient with Microsoft Office Suite and ERP systems.
- Experience with order fulfillment and invoicing is a huge plus!
- Experience in a manufacturing or logistics setting is preferred.
- Strong communication, problem-solving, and organizational skills.
- Ability to work independently and within a team.
- Professionalism, accountability, and strong initiative.
Why Join J & J?
J & J is a veteran founded and owned company honored by Forbes as one of the nation's Best Professional Recruiting Firms.
Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. J & J works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits. Stay on top of every opportunity - whenever you choose - even on the go. Download J & J's Buzz app and get 1-tap apply, notifications of AI-matched jobs, and much more. Get Started at: Specialize in: Office, Skilled Industrial, Technical/IT, Healthcare, Legal, Accounting & Finance, Academic, Pharmaceutical, & Professional. Benefits: J & J offers weekly pay, Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a Referral Bonus.
