Method Communications Jobs in Usa
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At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Assesses patients then develops and initiates treatment plans based on the results of the evaluation. The evaluation may include tests and measurement of physical, cognitive, perceptual and/or developmental skill as they relate to maximizing the clients level of independence in the occupational performance areas along the continuum of life. Provides direct patient care. Documents findings, progress and instruction to patients and caregivers. May assist Level II or III occupational therapists, and leadership with program development May provide training and guidance to students, interns, and other staff. Supervises assistants and rehabilitation technicians with regards to individual patient care. Job Description
LocationTIRRKirby Glen
Minimum QualificationsEducation: Bachelors or graduate degree in Occupational Therapy from an accredited university-based Occupational therapy programLicenses/Certifications:Current or temporary License to practice Occupational Therapy by the Texas Board of Occupational Therapy Examiners.Current certification in Basic Life Support.
Experience / Knowledge / Skills:~ The position requires occasional or frequent lifting up to 75-100 pounds and carrying of up to 30 pounds; prolonged standing; frequent walking, stooping and squatting. Fine hand dexterity, eye-hand coordination, the ability to receive oral and written communication, and to communicate verbally and in writing are also necessary. The visual ability to monitor instruments, computers and equipment, recognize alphanumeric characters, distinguish colors and observe physical characteristics are essential to this position.
Principal AccountabilitiesAssumes responsibility in the care of the patient. Performs complete, comprehensive evaluation of patients. Accurately interprets evaluation findings. Completes a written plan of care, develops goals based on evaluation findings, and develops a comprehensive program to attain goals.Implements an occupational therapy treatment program and provides basic occupational therapy treatments. Demonstrates competency in performing basic occupational therapy skills. Supervises COTA's and Rehab Technicians with regards to individual patient care treatments. Assesses patients periodically to monitor progress towards treatment goals, and alters goals, plan or program as indicated. Motivates and instructs patients/caregivers using appropriate methods.Communicates effectively with patients/caregivers and professional colleagues to include physicians and insurance companies.Presents relevant special topics in professional literature at clinic meetings, grand rounds, conferences, university settings and meetings as delegated or requested by the faculty.Manages time effectively.Documents appropriately in the medical record and completes other documentation duties accurately and efficiently.May serve as Clinical Instructor for OT or OTA interns.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.Other duties as assigned.
Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place.
We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.
Find your future with us.The Payloads organization within Boeing Commercial Aircraft is seeking Payloads Design Engineers (Associate or Experienced) to join our teams in Everett , WA .The Payloads Organization is responsible for everything you see when you fly; and much of which you don't.The Interiors of the airplane, along with the cargo compartments, exterior markings, associated systems, and cabin safety all make up Payloads.
We are how our airline customers fulfill their mission and represent their brand and shape how the public experiences flight.Our organization is a fast paced, dynamic environment, which pulls from many engineering backgrounds.The Interiors Responsibility Center (IRC) is a manufacturing facility, and is a fun and exciting place for practical, hands-on engineers who like to see their ideas become reality.IRC Payloads Design Engineers (DEs) value a hands-on approach to problem-solving.
There will be frequent opportunities for collaborating with Operations, building test parts for mockups/validation, and visits to the Airplane Integration Center, Factory and Flight Line.
Job Responsibilities: Leads or assist in developing, integrating, and documenting interior payload system requirements to establish the component/system design Leads or assists in developing, maintaining, and modifying interior payload system and component designs, using design tools and/or other design methods Communicates and collaborates with the value stream which includes multiple engineering organizations, production operations, supply chain, customers, and leadership Communications, in-person will frequently be required due to production-facing responsibilities Leads or assists performance, integration and analysis of tests to validate and verify systems and components meet requirements and specifications Supports problem-solving efforts that include multiple disciplines and stakeholders, such as production support (build/installation) Reviews engineering for soundness of designs, quality, producibility, etc.
Documents design/system requirements, design intent, lessons learned, etc.
for historical and training purposes Works cross functionally with broader team members within an IPT (Integrated Product Team) by making or help making timely sound decisions to carry the projects forward Determines and define what is critical and what is not critical for a product and propose creative solutions to stakeholders and approvers Basic Qualifications (Required Skills/Experience):Bachelors of Science (or greater) from an accredited course of study, in engineering, engineering technology (includes manufacturing engineering technology), computer science, engineering data science, mathematics, physics or chemistry
2+ years of experience in engineering, including design, integration, and/or certificationPreferred Qualifications (Desired Skills/Experience):5+ years of related work experience or an equivalent combination of education and experienceMaster's degree with typically 3 or more years' experience in an engineering classificationExperience supporting a cross-functional teamExperience in aerospace interiors, materials and properties, design criteria and release processesDemonstrates good problem-solving skills and critical thinkingAbility to work independently with a high degree of ownership and accountability, and initiative Ability to manage a high volume of complex work packages diligently track milestones and ensure process steps are followed to ensure on-time performance Be able to understand Interior certification processes and requirements, and how they may impact the engineering, schedule, etc.
Technical writing skills The candidate would ideally have a working knowledge of: ETAC (engineering tracker), ECAS, DCCS (certification trackers), CATIA V5, ENOVIA, IVT, PDM, CMES, MS Office Suite Ability to work with regulatory agencies or delegates, suppliers, and customersUnion:This is a union represented positionDrug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Total Rewards & Pay Transparency:At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.
Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications, as well as market and business considerations.Summary pay range Associate (Level 2): $96,300
- $117,700Summary pay range Mid-Level (Level 3): $117,900
- $144,100Applications for this position will be accepted until Mar.
23, 2026Export Control Requirements:This position must meet U.
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export control compliance requirements.
To meet U.
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export control compliance requirements, a "U.
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Person" as defined by 22 C.
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§120.62 is required.
"U.
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Person" includes U.
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Citizen, U.
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National, lawful permanent resident, refugee, or asylee.Export Control Details:US based job, US Person requiredEducationBachelor's Degree or Equivalent RequiredRelocationThis position offers relocation based on candidate eligibility.Visa SponsorshipEmployer will not sponsor applicants for employment visa status.ShiftThis position is for 1st shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Sr Recruiter – Description (Healthcare Licensed Recruiter)
- External Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.
Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! TTEC is seeking experienced Senior Licensed Healthcare Recruiters to join our Engage Services team.
Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you'll be doing: You'll be managing the full-cycle recruitment for professional healthcare licensed agent hires within a specific business segment.
This role is responsible for the sourcing, interviewing and selection of candidates while promoting a work environment that openly embraces individuals with diverse backgrounds and experiences.
You will actively search for the brightest healthcare licensed agents utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you'll bring to us: Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methods Partner with Recruiting Director and hiring managers to understand the skills and background required for each Healthcare Licensed program opportunity, providing expert advice and coaching throughout the recruitment process Lead Healthcare licensed agents through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.
Actively utilize all recruitment channels to form a knowledge base of where to find the health licensed agent candidates for each campaign and role and consistently generate a healthy pipeline of high-quality candidates Guide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and culture Utilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organization Develop a thorough understanding of TTEC, our value proposition, our segment and our values to qualify candidates and articulate our business What skills you'll need: 5 years' experience of full life cycle healthcare recruiting, preferably with a combination of agency and corporate experience 4 years' experience targeting healthcare Licensed Agent hires with measurable results 3 year's high volume agency sourcing and recruiting experience Must have a demonstrated licensed healthcare pipeline of applicants available for review and processing Excellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedIn Healthcare Licensed nationwide recruiting required A keen sense of urgency and a relentless drive to find and connect with the best talent Previous experience managing the recruiting and documenting process and applicants utilizing an Applicant Tracking System (ATS) Taleo experience Demonstrated experience meeting and exceeding recruiting metrics/targets Ability to multi-task and work in a fast-paced, high-change environment What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like placement bonuses and tuition reimbursement) For benefits, visit for more information About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing services and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee.
TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location, as a condition of employment.
TTEC is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status d24ad0b8-823f-4e68-a892-2986ccdf7392
Remote working/work at home options are available for this role.
Front Desk & HR Coordinator (Bilingual – English/Spanish)
About Modern Method Gunite
For over 40 years, Modern Method Gunite (MMG) has been Houston’s largest family-owned gunite company and the nation’s leading authorized applicator of Pebble Tec finishes. Our reputation is built on quality, reliability, and a “can-do” culture that supports both our customers and our team.
We pride ourselves on maintaining a professional, family-oriented workplace where employees are valued and empowered to grow.
About the Role
We’re seeking a Bilingual Front Desk & HR Coordinator to serve as the first point of contact for visitors and employees while supporting essential HR and payroll functions.
This role is ideal for a polished, organized professional who thrives in a fast-paced environment and wants to grow their career in HR and operations within a stable, industry-leading company.
Key Responsibilities
Front Office & Experience
- Welcome visitors, employees, and vendors with professionalism and warmth
- Manage incoming calls, emails, and inquiries efficiently
- Maintain a clean, organized, and professional reception area
HR & Administrative Support
- Assist with onboarding, new hire paperwork, and employee records
- Support employee engagement initiatives and internal communications
- Collect and verify timesheets and attendance records
- Assist with payroll processing and respond to employee inquiries
- Maintain strict confidentiality of employee information
Office Operations
- Track office and uniform inventory and coordinate distribution
- Ensure supplies are stocked and administrative needs are met
Qualifications
Required
- Bilingual fluency in English and Spanish
- High school diploma or equivalent
- Strong interpersonal and communication skills
- High level of professionalism and discretion
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred
- 1–2+ years of receptionist, HR, or administrative experience
- Experience with payroll or timekeeping systems
- Strong organizational and multitasking skills
Why Join MMG?
- Competitive pay (based on experience)
- Medical, Dental, Vision & Accident coverage
- Company-paid Life Insurance
- 401(k) with company match
- Paid holidays
- Stable, family-owned company with 40+ years of success
- Opportunities to grow HR and administrative skills
Position Details
- Location: Houston, TX (In-Office)
- Schedule: Monday–Friday, 8-hour shift
- Supervisory Responsibilities: None
Equal Opportunity Employer
Modern Method Gunite is an equal opportunity employer. We celebrate diversity and encourage applications from minorities, women, veterans, and individuals with disabilities.
About Zimmer Communications
Zimmer Communications is a locally owned company with deep community roots. We began in radio and have expanded into a full-service marketing partner offering digital strategy, social media, video production, and content marketing solutions. We are committed to building lasting relationships and delivering marketing that truly works.
Job Summary
We are looking for an outgoing, motivated, and results-oriented Account Executive to develop strong client relationships and deliver impactful marketing solutions. The ideal candidate is highly persistent in reaching out to new businesses and enjoys connecting with people, problem solving and helping businesses grow through effective marketing strategies.
Ideal Candidate
- Demonstrates persistence in approaching new businesses and effectively influencing decision-makers
- Strong verbal and written communication skills
- Active listener and effective problem solver
- Builds trust and long-term client relationships
- Comfortable learning about client needs and developing strategies
- Confident presenting ideas and marketing proposals
- Outgoing, positive, and energized by meeting new people
Key Responsibilities
- Prospect new business through in-person visits, phone calls, emails, and social media
- Conduct client needs analyses to identify goals and challenges
- Develop and present strategic marketing proposals
- Manage a sales pipeline and consistently move deals forward
- Provide exceptional follow-through and client service
- Collaborate with internal teams to ensure successful campaign execution
Qualifications
- Persistent in prospecting for new opportunities
- Persuasive communicator with excellent active listening skills
- Loves competition
- Strong problem-solving mindset
- Self-motivated and able to manage time effectively
- Proficient in Microsoft Word, Excel, PowerPoint, and Google Workspace
- Willingness to learn and adapt to evolving marketing solutions
- Reliable, organized, and deadline-driven
What We Offer
- Competitive base salary + bonus with first-year earning potential of $60,000–$80,000
- Supportive, positive team culture
- Ongoing training and professional development
- Opportunities for growth within a local company
- Excellent benefits including 401(k), medical, and life insurance options
- Generous paid time off starting day one
Why Join Zimmer Communications?
If you’re excited to join a company that values culture, invests in employee development, and loves working with people, this could be the perfect career opportunity for you.
Apply on LinkedIn or send your resume to
Zimmer Communications is an Equal Opportunity Employer.
Job Summary:
The Safety Coordinator is responsible for implementing, administering, maintaining and coordinating all IES safety policies and programs including safety training and inspections for the assigned project and others as needed. Ensures compliance with all IES and Site/Customer safety policies and procedure, as well as Federal and State Standards. Develops and manages Safety/Health initiatives aimed at preventing and eliminating occupational incidents, injuries and illnesses. EMT or higher credentials strongly preferred.
Job Duties and Responsibilities:
1. Fully support all IES and Site/Customer safety policies, procedures and programs and Federal and State Standards. 2. Ensure implementation and compliance with IES Safety Policies, Procedures and Programs within the Communications Division and Site/Customer Site Specific Policies, Procedures and Programs. 3. Perform safety presentations and develop safety presentations and related training as required. 4. Schedule and perform documented jobsite safety audits/inspections to determine compliance with all IES and Site/Customer safety policies, procedures and programs and federal, state safety standards. 5. Oversee and maintain activities involving confined space entry; along with any documentation or training requirements required. 6. Conduct or direct activities aimed at identifying potential hazards and develop safety action plans to correct any non-compliance issues and work with operations and management for implementation. 7. Develop processes and plans to reduce or eliminate hazards and safety incidents. 8. Deliver safety new employee orientation (NEO), OSHA 10/30 hour and other safety training as needed &/or required by IES, Site/Customer, OSHA, state or local safety standards. 9. Deliver and coordinate safety training for management and field personnel in accident prevention techniques, compliance with IES safety policies, procedures and programs and federal and state standards. 10. As needed, prepare written reports and summaries to provide concise, meaningful information regarding safety audits, investigations and issues. 11. Conduct and coordinate root cause investigations on recordable incidents, near misses and vehicle incidents. 12. Utilize the root cause analysis to help operations identify and implement corrective actions to help prevent future reoccurrence of similar incidents. 13. Participate in and take the lead in any OSHA inspection process as defined in the IES Safety Manual Section 18 and effectively communicate with project stakeholders. 14. Prepare and maintain safety related records and reports. 15. Teach, counsel and mentor all stakeholders to uphold the IES Safety Culture.16. Coordinate Activities with and support site management. 17. Other responsibilities as assigned.
Physical and Mental Requirements:
• Must be self-motivated, positive in approach, professional and lead others to create, develop and implement project process improvement(s). • Must promote Company culture and mission to all employees, vendors, clients and business partners. • Must be able to act as the Company liaison for interface with customer, vendor, contractor, and IES representative(s). • Must possess proven problem solving and critical thinking skills and the ability to effectively read, write and give oral presentation(s). • Must be able to travel within the branch territory and/or regional territory as needed. • Must possess the manual dexterity, flexibility and visual acuity to perform inspection functions requiring walking, climbing, squatting, lifting, bending, twisting, etc. • Must be able to lift 50 lbs. and distinguish all applicable codes, colors and symbols correctly. • Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs. • Bending the body at the waist, the legs at the knees, and extending arms and hands in any direction in a repetitive manner. • Must possess the ability to learn the Company and customer computer systems. • Regular and reliable job attendance required
Education, Certification, License, and Skill Requirements:
• Must possess at least a High School diploma or GED equivalency; Associate degree or higher preferred. • EMT or higher credentials preferred • Must possess a minimum of five (3) years’ experience in construction safety, preferably in the telecommunications or electrical industry. • Knowledge of the OSHA 29 CFR 1926 Safety and Health Regulations for Construction. • Knowledge and experience with the Confined Space Entry Standards 1926.1200 Subpart AA preferred. • Current status as an Authorized OSHA OTI 500 Construction Outreach Trainer • CHST (Construction Health/Safety Technician) Certification or equivalent preferred • Excellent written and verbal communication skills • Proficient computer knowledge and experience utilizing MS Office (WORD, EXCEL, PowerPoint & Outlook) • Must be detail-oriented with high level organizational skills • Ability to communicate effectively with project stakeholders including field personnel, IES management and customer interfaces • Ability to respond as needed in support of all safety emergency situations with or without advance notice. • Must meet Company minimum driving standards. • Must have proven ability to manage multiple tasks/projects simultaneously.
Strategic Channel Account Executive – Strategic Partners
Preferred Location: Nashville, TN
**Onsite presence required a minimum of 3 days per week, with your assigned partner**
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About The Role:
Intermedia is seeking a Strategic Channel Account Executive to work alongside Intermedia’s top partners to sell cloud communication services to mid-market and enterprise customers headquartered within the United States and Canada.
A successful Strategic Channel Account Executive will have experience in selling business solutions in one or more of the following or closely related categories: PABX, UCaaS, Call Center, SaaS and must have a proven track record of meeting revenue quotas on both a monthly and annual basis. The ideal SCAE must be technically proficient and demonstrate self-sufficiency. Proficiency in managing the sales process working in conjunction with an indirect sales channel is preferred.
Key components of the role:
- Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermedia’s partner strategy
- You’ll become the resident expert on Intermedia’s UC solutions, and you’ll be the primary sales lead working through partners with their sales ecosystem to close end customer business
- On-site presence is required a minimum of 3 days per week, with your assigned partner
- You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes
- Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem
- Close deals – You’ll work in conjunction with the partner through the entire sales process to close key opportunities
- Conduct one-on-one and/or group sales presentations and solution demonstrations
- Track customer information, forecasts, and reports
- Work with the partner to manage contract signoff, while working in conjunction with the legal department
- Pipeline creation – campaigns, joint partner events, prospecting with partners
- Joint Selling – lead customer meetings, demos, quotes, proposals
What you will bring to the role:
- 5+ years of direct sales experience
- Proficient and consultative-selling-skills
- Demonstrable track record of personal development and closure of business
- Knowledge and experience in selling UCaaS, Cloud Contact Center, related applications.
- Experience selling to corporate clients and/or Telecom Service Providers
- Excellent communication skills, sound presentation skills, business aptitude and work ethic are requirements of this position. In person, and over AnyMeeting
- Competent closer
- Capable of representing the company at the most senior levels
- Demonstrated ability to accurately manage a multi-channel pipeline and forecast in
- Collaborative, solutions, consultative selling
- Technical Proficiency – an ability to learn and present Intermedia’s UC solutions to the right audience at the correct altitude
- Bachelor’s Degree or equivalent combination of education and experience
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Strategic Channel Account Executive – Strategic Partners
Preferred Location: SF Bay Area or Greater Sacramento Area
**On-site presence is required a minimum of 3 days per week, with your assigned partner**
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About The Role:
Intermedia is seeking a Strategic Channel Account Executive to work alongside Intermedia’s top partners to sell cloud communication services to mid-market and enterprise customers headquartered within the United States and Canada.
A successful Strategic Channel Account Executive will have experience in selling business solutions in one or more of the following or closely related categories: PABX, UCaaS, Call Center, SaaS and must have a proven track record of meeting revenue quotas on both a monthly and annual basis. The ideal SCAE must be technically proficient and demonstrate self-sufficiency. Proficiency in managing the sales process working in conjunction with an indirect sales channel is preferred.
Key components of the role:
- Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermedia’s partner strategy
- You’ll become the resident expert on Intermedia’s UC solutions, and you’ll be the primary sales lead working through partners with their sales ecosystem to close end customer business
- On-site presence is required a minimum of 3 days per week, with your assigned partner
- You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes
- Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem
- Close deals – You’ll work in conjunction with the partner through the entire sales process to close key opportunities
- Conduct one-on-one and/or group sales presentations and solution demonstrations
- Track customer information, forecasts, and reports
- Work with the partner to manage contract signoff, while working in conjunction with the legal department
- Pipeline creation – campaigns, joint partner events, prospecting with partners
- Joint Selling – lead customer meetings, demos, quotes, proposals
What you will bring to the role:
- 5+ years of direct sales experience
- Proficient and consultative-selling-skills
- Demonstrable track record of personal development and closure of business
- Knowledge and experience in selling UCaaS, Cloud Contact Center, related applications.
- Experience selling to corporate clients and/or Telecom Service Providers
- Excellent communication skills, sound presentation skills, business aptitude and work ethic are requirements of this position. In person, and over AnyMeeting
- Competent closer
- Capable of representing the company at the most senior levels
- Demonstrated ability to accurately manage a multi-channel pipeline and forecast in
- Collaborative, solutions, consultative selling
- Technical Proficiency – an ability to learn and present Intermedia’s UC solutions to the right audience at the correct altitude
- Bachelor’s Degree or equivalent combination of education and experience
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the Job:
We are seeking a dynamic and highly self-motivated KAM/Sales Director to interface with top-tier customers in Silicon Valley. The candidate will be responsible for expanding current B2B businesses while maintain existing programs from a supply chain perspective. This individual will be actively involved in projects’ operations and making sure ramp success.
Responsibilities
- Responsible for the sales management of connector OR wireless charging products in key accounts, OR responsible for developing and driving new strategic business expansion with key accounts by leveraging our established product portfolio including Antennas, Wireless Charging modules, Cables and Connectors, Audio/RF modules and more.
- Determine and assign sales quotas, targets, and/or goals. Project and forecast annual and quarterly revenue and for one or more accounts;
- Develop sales strategies to acquire new customers, analyze sales data on sales results and develop plans to address performance gaps;
- Monitor competition, economic indicators, and industry trends;
- Legal working status (no sponsorship prefer);
- Be able to travel.
Qualifications
- Strong interpersonal, communication, problem solving skills;
- Good command in both written and oral English, Chinese mandarin is a plus;
- Education: Bachelor's degree or above;
- 5+/10+ years working experience in B2B/Consumer Electronics Industry, project management, supply chain management; experience in OEM/Consumer Electronics Industry or proved capability to take above R&R
- Understanding of BOM cost structure and basic understanding of DFM;
- Strategic mindset;
- Able to work under tight deadlines and dynamic environment.
POSITION TITLE: University Police Officer
AGENCY: University of Massachusetts Dartmouth
SALARY: Grade 15
GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:
Patrols the buildings and grounds and adjacent areas of a State educational institution and enforces State laws as well as rules and regulations of the institution; performs related work as required. Protects safety and security of the UMD population and property.
SUPERVISION RECEIVED:
Works under the direct supervision of an employee of a higher rank who assigns and reviews work for proper performance and conformance with instructions, rules, and regulations.
DIRECT REPORTING STAFF: None
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
- Patrols the buildings and grounds of the institution at regular intervals and guards against trespass, theft, and damage to property
- Maintains order among visitors and students, directs traffic, issues motor vehicle citations, and enforces the parking regulations of the institution
- Exercises police powers in the detection and apprehension of law violators, investigates accidents and complaints, and patrols roads of the institution
- Serves court summons, testifies in various courts, and gives expert testimony if qualified
- Performs police duties at plays, dances, or at other educational institutional functions
- Protects other areas of a State educational institution such as dormitories, resident dining areas, etc.
- Prepares reports on investigations conducted and noteworthy incidents occurring during tours of duty
- Provides First Responder First Aid and Cardiopulmonary Resuscitation when required, and provides for the safe transportation of injured or sick persons to the nearest medical facility
- Performs police functions over the National Law Enforcement Telecommunications system computer network
- Assist Municipal police, State police and other police agencies as requested
- Performs other related work as required
QUALIFICATIONS REQUIRED AT HIRE:
- Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
- Ability to give oral instructions in a precise, understandable manner
- Ability to establish and maintain harmonious working relationships with others
- Ability to deal tactfully with others
- Ability to interact with people who are under physical and/or emotional stress
- Ability to communicate effectively in oral expression
- Ability to maintain a calm manner in stressful and emergency situations
- Ability to make decisions and act quickly in dangerous or emergency situations
- Ability to exercise discretion in handling confidential information
- Ability to exercise sound judgment
- Ability to establish rapport with others
- Ability to follow oral and written instructions
- Ability to motivate others
- Ability to prepare general reports
- Ability to maintain accurate records
- Ability to use proper grammar, punctuation and spelling
- Ability to read, write and comprehend the English language
- Ability to work accurately with names, numbers, codes and/or symbols
- Ability to explain the provisions of the laws, rules, and regulations governing assigned unit activities
- Ability to perform arithmetical computations with speed and accuracy (addition, subtraction, multiplication and division)
- Ability to accurately record information provided orally
- Ability to gather information through questioning individuals
- Ability to conduct interviews
- Ability to gather information by examining records and documents
- Ability to assemble items of information in accordance with established procedure
- Ability to utilize investigative techniques to obtain information
- Ability to understand and explain the laws, rules and regulations governing assigned unit activities
- Ability to explain the provisions of the laws, rules, regulations, procedures, guidelines, policies and standards governing assigned unit activities
- Ability to establish rapport with persons from different ethnic, cultural and/or economic backgrounds
- Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations
- Ability to operate a motor vehicle
- Ability to coordinate the efforts of others in accomplishing assigned work objectives
- Ability to gather information through observing individuals
- Ability to give written instructions in a precise, understandable manner
- Ability to lift heavy objects or persons
- Ability to adapt to varying work situations
- Ability to stand and/or walk for prolonged periods of time
- Physical stamina and endurance
QUALIFICATIONS ACQUIRED ON JOB:
- Knowledge of the types and uses of agency forms
- Knowledge of the laws, rules, regulations, policies, procedures, guidelines, specifications and standards governing assigned unit activities
- Knowledge of the geographic composition of the assigned work area
- Knowledge of the applications of electronic data processing in police work
- Knowledge of the types and uses of fire fighting equipment such as hoses, nozzles, etc.
- Knowledge of the methods and techniques of fire fighting
- Knowledge of the types and causes of fires
- Knowledge of the proper telephone procedures for making and receiving agency calls
- Knowledge of the types and availability of public and private organizations for providing health care services
- Knowledge of the provisions of the state laws governing administrative hearings
- Knowledge of the laws, rules, and court decisions governing the presentation and admissibility of evidence
- Knowledge of rescue methods used in firefighting
- Knowledge of the laws, rules and regulations governing arrest, search and seizure
- Skill in operating fingerprint equipment
- Skill in using fire fighting apparatus such as extinguishers, etc.
- Knowledge of interviewing techniques
- Knowledge of investigative techniques
- Knowledge of the standard methods for identifying and preserving evidence
- Knowledge of the safety practices and procedures followed in the use of firearms
- Knowledge of the types and symptoms of mental and/or emotional disorders
- Knowledge of the procedures followed in courtroom proceedings
- Knowledge of the terminology used in police work
- Knowledge of the principles and practices of police administration
- Knowledge of the standard methods used in fingerprint classification and identification
- Knowledge of the methods of general report writing
- Knowledge of the standard police procedures and techniques followed in foot and auto patrols
- Knowledge of the techniques used in police surveillance work
- Knowledge of the standard police methods used in collecting and preserving evidence
- Knowledge of the fundamentals of criminal investigation
- Knowledge of the terminology used in law enforcement work
- Knowledge of the types and uses of fire protection equipment such as fire alarms and sprinkler systems
- Knowledge of the types and application of emergency medical procedures such as cardiopulmonary resuscitation
- Knowledge of the terminology, codes and standard abbreviations used in connection with radio communication
- Knowledge of the methods and procedures followed in the security of buildings and property
- Knowledge of the standards procedures followed in operating fixed radio communications equipment
- Knowledge of the methods and techniques of vehicular and pedestrian traffic control
- Knowledge of the types and uses of equipment used in vehicular and pedestrian traffic control
- Knowledge of the standard methods and techniques of crowd management and riot control
- Knowledge of the methods followed in the care and maintenance of firearms
- Knowledge of the procedures and techniques used in transportation of prisoners
- Knowledge of the types and uses of devices used in restraining prisoners
- Knowledge of lifesaving techniques
- Knowledge of police inspection techniques
- Knowledge of clerical office practices and procedures including office record keeping
- Knowledge of the types and availability of public and private organizations for providing medical and legal services
- Skill in the use of firearms and other tactical weapons and devices used in police work such as riot batons, handcuffs, etc.
- Skill in operating motor vehicles at high speeds
- Skill in operating facsimile transmitting equipment
- Skill in using emergency medical equipment such as oxygen masks, resuscitators, etc.
- Ability to explain the procedures, guidelines, policies and standards governing assigned unit activities
- Ability to recognize in others the types and symptoms of mental and/or emotional disorders
- Ability to read and interpret legal documents such as court decisions, briefs, court opinions, etc.
- Ability to read and interpret such documents as maps, charts, building, plans, etc.
- Ability to prepare and use charts, graphs and tables
MINIMUM ENTRANCE REQUIREMENTS:
- Must have completed a High School diploma or equivalent
LICENSE AND/OR CERTIFICATION REQUIREMENTS:
- Must complete (and pass) the Univeristy Police entrance exam.
- Must be able to successfully complete or have completed a full-time Municipal Police Academy Certification or, be able to obtain a waiver from the Massachusetts Criminal Justice Training Committee before being considered. (Intermittent, Reserve Academy or SSPO do not qualify.)
- Must possess a valid driver's license.
- Must possess a Class A license to carry a firearm at the time of appointment and throughout employment.
ENVIRONMENTAL DEMANDS:
Ability to work at any hour and in all weather conditions or hazardous environments.
MENTAL REQUIREMENTS:
Proficiency in all phases of duties performed. Must demonstrate logical, effective problem-solving ability. Must be able to provide credible testimony in a court of law.
PHYSICAL REQUIREMENTS:
- Physical Activity Frequency
- Driving Frequent
- Walking Frequent
- Running Frequent
- Standing Frequent
- Stooping Occasional
- Climbing Occasional
- Crouching Occasional
- Pushing Occasional
- Jumping Over Occasional
- Pulling Occasional
- Carrying Occasional
- Reaching above head Occasional
- Lifting/Carrying (100 lbs.) Occasional
- Lowering Occasional
- Hand-wrist and elbow motion Occasional
- Grasping Occasional
- Holding Occasional
- Near Vision Frequent
- Far Vision Frequent
- Color Vision Frequent
- Peripheral Vison Frequent
- Depth Perception Frequent
- Adjust focus Frequent
- Talking Frequent
- Hearing Frequent
- Smell Occasional
Frequency Key (hours per day): Never = 0 hours; Rare = up to 1 hour; Occasional = 1 to 3 hours; Frequent = 3 to 6 hours; Constant = 6 to 7 hours.
Good physical condition and vision, ability to hear and speak. The employee may occasionally be required to physically subdue combative subjects and must maintain a level of physical ability accordingly. Must be able to demonstrate fitness for duty as determined by physiological tests. Successfully complete an in-house 6-week field training program.
TOOLS AND EQUIPMENT USED:
Must be proficient in the operation and safety procedures of all equipment utilized by the University Police Department necessary to perform assigned tasks. Requires sufficient hand, eye, arm coordination and strength to physically restrain an adult and to operate a firearm.
REMARKS - Incumbent must satisfy all statutory requirements including but not limited to passing a physical fitness test, drug test, medical examination including a psychological component; background screening and must not have been convicted of a felony.
DEPARTMENT: University Police Department
NO. OF POSITIONS: 3
INTERNAL/EXTERNAL POSTING: Yes
STATE FUNDED: No
SALARY: $56,663.10 - $76,693.76
HOURS: M-F variable shifts
GRADE: 15
UNION: IBPO
UMass Dartmouth offers exciting benefits such as:
- 75% Employer-Paid Health Insurance
- Flexible Spending Accounts
- Life Insurance
- Long Term Disability
- State Pension Retirement Plan
- Optional Retirement Savings Plans
- Tuition Credit (Employee, Spouse, & Dependents)
- Twelve (12) paid holidays
- Paid personal, vacation, and sick time
- And More!
Benefits for IBPO Union- IBPO
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.
To apply please submit a letter of interest, a current resume and the contact information for three professional references.
All applicants must take and pass the University Police Exam. For more information regarding the exam and University benefits, etc. please navigate to the Human Resources website at Human Resources.
The deadline for internal applicants is October 6, 2025.
The review of internal and external applications will be ongoing until the position is filled.
If you require ADA Accommodations for this exam, you may complete the request form at Accomodation Request Form immediately after applying for the position. If you have any further questions regarding Accommodation Requests, you may submit an inquiry at Submit an Inquiry. We are happy to help, however, please be aware that we need enough time verify medical necessity.
The projected start dates for these positions are after November, 2025 and after January 1, 2026.
Job Summary
Provides expert analytical support and data generation for daily chemistry testing activities related to raw materials, in- process and finish products. Perform all testing in a timely and accurate manner in accordance with approved GMP documents (test methods, Specifications, SOPs). Conducts investigations, drafts and executes protocols.
Essential Functions
- Inspects components, products and/or processes to ensure conformance with standards.
- Executes laboratory procedures for sample preparation.
- Independently performs materials analysis of substantial variety & complexity using ARx test methods, compendia methods, specifications.
- Ensure all analytical operations comply with cGMPs & ARx procedures and all laboratory experiments are properly documented in notebook and are in accord with regulatory requirements.
- Conducts method qualification, validation projects work from established documents using basic analytical techniques.
- Participates in the execution of validated test method transfer protocols; drafts & independently executes protocols.
- Recommends / initiates modifications of existing quality or production standards to achieve optimum quality with the equipment’s capability.
- Works independently to accomplish same and assists management in prioritization as needed.
- Conducts investigation of out-of-specification (OOS) or out-of-trend (OOT) results.
- Trains and/or mentors lower level chemists.
- Specializes and acts as lead expert in particular areas of quality control (e.g. methods, method development, statistical process control, etc.).
- Abide by the ARx Laboratory Chemical Hygiene Plan and other safety policies.Maintains a safe and clean work environment, notifying the supervisor of unsafe practices, conditions, or acts; takes on increasing responsibility for surfacing and implementing improved safety practices.
- Responsible for following all applicable waste handling procedures.
Additional Responsibilities
- Completes required paperwork / documentation accurately, neatly and in a timely manner.
- Effectively communicates with other associates, supervisors and various co-workers; relays information to the next shift (as needed); voluntarily assists other associates; communicates effectively to prevent problems from occurring.
- Interacts with and/or participates on cross-functional product development teams.
- Responsible for the proper disposal of hazardous waste into the proper labeled containers and drums.
- Make identifiable and substantial contributions to continuous improvement. Performs all duties consistent with established ARx guideline consistent with all regulatory requirements. Actively complies with and endorses Department and Company objectives.
- Performs other duties and responsibilities as assigned.
Job Specifications
- Requires a Bachelors (or higher) degree in Chemistry or closely related discipline (Analytical Chemistry preferred) plus a minimum of 5 years related experience.
- Knowledgeable and proficient in application of gas chromatography (headspace, high-pressure liquid & gel permeation), UV-VIS-FTIR spectroscopy, TOC, thermal and mechanical analysis (e.g. DMA, DSC, etc.); wet chemistry techniques desired.
- Mastery knowledge and understanding of scientific principles involved in the performance of analytical test methods.
- Ability to troubleshoot and perform basic maintenance to ensure optimum performance of instrumentation.
- Evidence of continuing education such as professional certification (i.e., ASQC) or college level courses related to the position.
- Ability to efficiently utilize time (coordinate several assignments concurrently).
- Ability to read and interpret documents such as test methods and procedure manuals.
- Knowledge of requirements for maintaining proper laboratory otebook documentation.
- Must have above average computer skills and knowledge; specifically in the operational use of analytical equipment have a computer interface.
- Ability to perform basic mathematical & statistical functions; capable of designing and drafting test method transfer protocols as well as executing same and writing related reports.
- Ability to apply basic statistical process control concepts such as control charting.
- Good communication skills (verbal and written).
- Excellent interpersonal skills.
- Requires common physical characteristics and abilities, such as above average agility and dexterity; physical exertion such as long periods of standing, recurring bending, crouching, stooping, stretching, reaching or similar activities should be expected.
- Work environment involves moderate risks or discomforts requiring special safety precautions, will be required to use personal protective equipment.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a part time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION: The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS: The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the “Document Viewer” on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant. The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGM’s plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM. This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the “Weekly Deposit Log” is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the “Weekly Deposit Log,” and assures all appropriate signatures are on the “Weekly Deposit Log”.
- iii. Sends a copy of the “Weekly Deposit Log” to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member “banks”, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers. Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer. Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until “dropped” from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents. This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant. This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products. Weight of items varies from 10 to 50 pounds. Full load on two-wheeled hand truck may exceed 500 pounds. Generally, ensures that more than one person is available to perform this task.
- c.“Autoposts” inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made – Ready – Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor: Ensures that “Flow-thru” targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized. This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals. Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properly clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is “optimized”:
- i. Organized … a place for everything, and everything in its place
- ii. Lineal Flow … eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that “prep levels’ are adequate for the forecasted volume of business for the day, including: products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer. Complaints may be received in person, by phone, or in writing. Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service. This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.
4. Personally serving customers as required to meet the demand of the volume of business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers frequently to see if there is anything else needed.
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products. This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards. This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland “5 Star” Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc. Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the four step training process of: (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work. This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business. This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members. This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGM’s safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:
1. Review of the Inventory on Hand is performed. The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order. The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules. This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week. The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc. Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures. This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures. This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS: The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant. However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit. This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received. Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products. Weight of items varies. Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS: The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile. Position involves taking large amounts of cash receipts to the bank at different times of the day including at night. Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel. Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily. Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence. There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills. Position involves communicating with team members, superiors and customers.
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time. The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety. Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members. Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company. Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision. As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service. Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds. Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience. Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel". This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife". This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve. It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper". This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock". A generic term used to describe a variety of containers used to hold food items served on a salad bar. Knives, spoons, spatulas and other common utensils.
"Make Table". An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders. Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table". A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven". A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher". A mechanical device consisting of: (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer". A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink". A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper". This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups". These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales". This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators". These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator". This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions. It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board". This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In". A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block". A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table". A table about 34 to 36 inches high, with a stainless steel top. The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
“Kitchen and Dining Utensils". Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers". and other items to serve food and beverages to customers.
"Spoon". A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan". A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in". A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items. Compartment may be sufficiently cold to freeze items.
"Freezer". A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine". A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine). A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer". Electronic device used in tracking orders, inventory, payroll information. Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS" Field Management System. Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note: Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED: This work is performed on the employer's premises. Location of premises may vary throughout the employer's Company. This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Oversees guest and associate satisfaction, maintains brand standards.
Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant.
Develops and implements business plans for Food and Beverage and Activites.
Meets or exceeds departmental financial goals.
Relocation Plan Available Shift:1st and 2nd Shift, must be available to work weekends and holidays.
Requirements: Valid U.S.
Driver's License for a minimum of one year.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activates or related professional area.
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.
CORE WORK ACTIVITIES Leading Food and Beverage / Activities Team Manages and supervises all day-to-day operations.
Understands associate positions well enough to perform duties in associates' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.
Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Provides excellent customer service to all guests and associates.
Responds quickly and proactively to associates’ concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures and maintains the productivity level of associates.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the associates and department leaders and ensures appropriate rewards are given if expectations are exceeded.
Managing Day-to-Day Operations Utilizes use records to control costs and manage inventory.
Applies knowledge of all applicable laws.
Conducts monthly department meetings.
Maintain controls (e.g., perpetual inventory, food/beverage costs, ordering, stock rotation, etc.) Sets goals and delegates tasks to improve departmental performance.
Monitors progress and leads discussion with staff each period.
Projects supply needs for the departments.
Manages departmental inventories and maintains equipment.
Performs other duties as assigned to meet business needs.
Maximizing Revenues Applies and continually broadens knowledge of offerings with emphasis on current trends.
Schedules staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting customer relationships to retain business and increase growth.
Develops new products and offerings and educates associates.
Manages department controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department's operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service Interacts with guests to obtain feedback on quality and service levels.
Responds to and handles guest problems and complaints effectively.
Empowers associates to provide excellent customer service.
Ensures associates understand service expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates.
Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures all leaders and associates understand the brand's service culture.
Sets service expectations for all guests internally and externally.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Conducting Human Resources Activities Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and parameters.
Ensures associates are cross-trained to support successful daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.
Reviews associate satisfaction results.
Additional Responsibilities Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solutions and solve problems.
Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
MANAGEMENT COMPETENCIES Leadership Adaptability
- Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements or cultures.
Communication
- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.
Leading Through Vision and Values: Leading through vision and values.
Problem Solving and Decision Making
- Identifying and understanding issues, problems and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor
- Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values.
Managing Execution Building and Contributing to Teams
- Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action.
Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships Coworker Relationships
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships
- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing.
Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute.
Generating Talent and Organizational Capability Organizational Capability
- Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.
Talent Management
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen
- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges.
Basic Cookery
- Knowledge of procedures and techniques for mixing, thawing, baking, and cooking, measurement tools, recipe execution (expanding and condensing as necessary), and methods for innovative preparation and presentation.
Cleaning the Kitchen
- The ability to properly and safely clean and maintain kitchen floors, walls, and ceilings, including meal wall guards, overhead fans and hoods, and floor drains.
This includes correctly choosing and applying appropriate chemicals and/or products.
This includes knowing the right equipment to use for each job.
Cooking
- Ability to prepare and present meals utilizing culinary principles, standards, techniques and equipment (e.g., grilling, sautéing, broiling, baking, using decorative food displays, following recipes).
Emergency Procedures
- Knowledge of emergency and first aid procedures or policies for contacting Loss Prevention and reporting incidents and accidents immediately.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Food Handling
- Knowledge of basic food handling policies and procedures, as well as the procedures for assisting cooks in serving or preparing food.
Food Storage and Rotation
- Knowledge of procedures and temperatures for storing and rotating food stock in coolers, refrigerators, freezers, dry storage, etc.
to maintain freshness (“First In, First Out”).
This includes preparing, labeling, dating, rotating, and pulling perishable foods and drinks in accordance with storage guidelines; identifying food products that do not meet company or compliance standards; and knowledge of policies and procedures for discarding food items or products.
Kitchen Maintenance
- Knowledge of general maintenance procedures and standards of cleanliness for the food storage and preparation areas.
Kitchen Tools and Equipment
- The ability to use and store kitchen tools (e.g., cutting tools, knives, tongs, slicers, spatulas) and ability to use kitchen equipment (e.g., grills, ovens, steam tables, deep fryers, kettles) properly and safely.
Supply Storage
- Knowledge of proper storage procedures for cookware, flatware, and supplies.
Bar
- Knowledge of general bar operations including local and state liquor regulations; liquor, beer, and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet bar operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol.
Event Planning
- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
Event Services
- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
Event Technology
- Have a working knowledge of audio, video, projection, conferencing, lighting, computer and internet equipment in order to set-up, operate, maintain, and troubleshoot equipment for events.
Food Production and Presentation
- Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
Willingness to adhere to internal company standards.
General Event Management
- The ability to have a working knowledge, understanding of polices, procedures and standards of the event management department to include, event planning, event operations and event technology for different types of events.
Bar Concepts
- Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive.
Dining
- Knowledge of procedures and techniques for seating guests; menu content and creation; POS system; taking dining and room service orders; room service delivery, etiquette, safety, and security; amenity process and delivery; Food and Beverage service standards, service cart setup.
Finance/Accounting
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
Food and Beverage Inventory
- Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production.
Food and Beverage Marketing
- Knowledge of local and internal marketing efforts to drive revenue.
Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.
Food and Beverage Sanitation
- Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment.
Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
Restaurant/Event Room Operations
- Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing.
Retail Management
- Knowledge of general shop keeping guidelines for creating displays, tracking inventory, and purchasing.
CPR and First Aid
- The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns).
This includes knowledge of CPR and first aid procedures and supplies (e.g., bandages, ointments).
Fitness Equipment
- The ability to use, demonstrate, and maintain fitness equipment, including weight training and cardio machines and core/stability training equipment.
This includes knowing the purpose of each machine, the muscle groups it targets, how to use it safely, and understanding machine settings and their associated function.
Fitness Instruction
- The ability to provide instruction on fitness to groups or individuals, including leading fitness classes (e.g., aerobics, spinning, strength training), instructing on proper warm up and stretching techniques, demonstrating exercises to meet specific needs, and identifying when someone should not exercise (e.g., they have identified a medical condition on the Health Questionnaire or they are showing signs of distress while exercising).
This also includes applicable training certifications.
Generating Enthusiasm
- The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.
Group Activity Planning
- The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests.
This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.
Payment Process
- Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including credit cards, personal checks, traveler checks, coupons, gift certificates/cards, or store credit strategies.
Recreation/Fitness Center Services
- Knowledge of fundamentals related to fitness and recreation on land and in water.
Revenue Management
- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Basic Competencies
- Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension
- Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The ME/IE Manager is the “site technology leader” of Jabil’s manufacturing processes and systems, which is designed to deliver superior performance and operational efficiency. The ME/IE Manager supports Operation’s business development effort with current and potential customers, and development / implementation of both site a global ME/IE strategies. Responsible for the establishment of optional manufacturing methods and processes for the organization’s production lines. Lead and motivate a large group of Engineers whose primary responsibility is to define and implement complete manufacturing processes. Provides ongoing review of the effective utilization of equipment, production methods, equipment layout, personnel, and material flow. Provide exceptional support to customers, team members, and shareholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
Recruitment and Retention:
· Recruit, interview and hire Industrial Engineers, Process, Manufacturing and Project Engineers.
· Communicate criteria to recruiters for Industrial Engineers, Process, Manufacturing and Project Engineer position candidates.
· Coach Industrial Engineering, Manufacturing and Process Engineering staff in the interviewing/hiring process.
· Monitor team member turnover; identify key factors that can be improved; make improvements.
Employee and Team Development:
· Identify individual and team strengths and development needs on an ongoing basis.
· Create and/or validate training curriculum in area of responsibility.
· Coach and mentor Industrial Engineering staff to deliver excellence to every internal and external customer.
· Create and manage succession plans for Industrial & Manufacturing Engineering function.
Performance Management:
· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
· Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide coaching and counseling to team member based on feedback.
· Express pride in staff and encourage them to feel good about their accomplishments.
· Perform team member evaluations professionally and on time.
· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
· Coordinate activities of large teams and keep them focused in times of crises.
· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
Communication
· Provide communication forum for the exchange of ideas and information with the department.
· Organize verbal and written ideas clearly and use an appropriate business style.
· Ask questions; encourage input from team members
· Assess communication style of individual team members and adapt own communication style accordingly.
FUNCTIONAL MANAGEMENT RESPONSIBILITIES
Business Strategy and Direction:
· Know and understand Corporate, Campus and Global PE, IE, & ME tactical and strategic direction.
· Define, develop and implement a Process Engineering & Industrial Engineering strategy which contributes to the campus strategic directions.
· Develop an understanding of the Workcell business strategy as it pertains to Industrial & Process Engineering.
· Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.
· Manage technical support globally to sustain Corporate Intranet Site worldwide growth strategy as needed.
Cost Management:
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
· Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
· Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.
Forecast Development and Accuracy:
· Prepare timely forecasts for the department.
· Compare forward forecast results to historical actual results for trend assessment and analysis.
· Anticipate future headcount requirements based on open Bays and projected business.
TECHNICAL MANAGEMENT RESPONSIBILITIES
· Drive continuous improvement through trend reporting analysis and metrics management.
· Assess the adequacy of data gathering methods utilized by the workcells.
· Assure that procedures and work instructions are efficient and not redundant.
· Prepare quotes for new and potential customers.
· Forecast future requirements and technical trends to drive gear suppliers in their technology roadmap.
· Verify reconfiguration requirements and monitor line moves.
· Lead equipment evaluations. Assure measurement criteria meet all Jabil site requirements worldwide.
· Explore and monitor new processes and procedures to support customer’s expanding requirements on cutting edge technology and product densification.
· Assist Project and Design Engineers with Design for Manufacturability issues.
· Assure that procedures and work instructions are efficient and not redundant.
· Utilize Jabil’s Advanced Engineering group to ensure useful support to Jabil South.
· Establish new measurement systems if/where possible.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
· Drive the concept of an IE being an “Integration Engineer” that ensures everything works smoothly to guarantee efficient and high quality processes that translate into high customer satisfaction and revenues for Jabil.
· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Periodically “get down in the trenches” to rehabilitate troubled workcells or to help during product launch. Foster a “back to basics” mentality during these times. Lead by example; “walk the talk.”
· Establish new measurement systems if/where possible.
· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
· Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).
· Ensure all sensitive and confidential information is handled appropriately.
· Drive Lean Manufacturing in a consistent, structured manner throughout the campus.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.
MINIMUM REQUIREMENTS
Extensive knowledge of Manufacturing / Industrial Engineering philosophies and processes. Proven track record in communication, leadership, business analysis, process development, administration, and change management. Bachelor’s degree preferred with 3-5 years of related experience in the electronics manufacturing industry; 2-3 years of supervisory experience or equivalent combination of education and experience.
The ME/IE Manager is the “site technology leader” of Jabil’s manufacturing processes and systems, which is designed to deliver superior performance and operational efficiency. The ME/IE Manager supports Operation’s business development effort with current and potential customers, and development / implementation of both site a global ME/IE strategies. Responsible for the establishment of optional manufacturing methods and processes for the organization’s production lines. Lead and motivate a large group of Engineers whose primary responsibility is to define and implement complete manufacturing processes. Provides ongoing review of the effective utilization of equipment, production methods, equipment layout, personnel, and material flow. Provide exceptional support to customers, team members, and shareholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
Recruitment and Retention:
· Recruit, interview and hire Industrial Engineers, Process, Manufacturing and Project Engineers.
· Communicate criteria to recruiters for Industrial Engineers, Process, Manufacturing and Project Engineer position candidates.
· Coach Industrial Engineering, Manufacturing and Process Engineering staff in the interviewing/hiring process.
· Monitor team member turnover; identify key factors that can be improved; make improvements.
Employee and Team Development:
· Identify individual and team strengths and development needs on an ongoing basis.
· Create and/or validate training curriculum in area of responsibility.
· Coach and mentor Industrial Engineering staff to deliver excellence to every internal and external customer.
· Create and manage succession plans for Industrial & Manufacturing Engineering function.
Performance Management:
· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
· Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide coaching and counseling to team member based on feedback.
· Express pride in staff and encourage them to feel good about their accomplishments.
· Perform team member evaluations professionally and on time.
· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
· Coordinate activities of large teams and keep them focused in times of crises.
· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
Communication
· Provide communication forum for the exchange of ideas and information with the department.
· Organize verbal and written ideas clearly and use an appropriate business style.
· Ask questions; encourage input from team members
· Assess communication style of individual team members and adapt own communication style accordingly.
FUNCTIONAL MANAGEMENT RESPONSIBILITIES
Business Strategy and Direction:
· Know and understand Corporate, Campus and Global PE, IE, & ME tactical and strategic direction.
· Define, develop and implement a Process Engineering & Industrial Engineering strategy which contributes to the campus strategic directions.
· Develop an understanding of the Workcell business strategy as it pertains to Industrial & Process Engineering.
· Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.
· Manage technical support globally to sustain Corporate Intranet Site worldwide growth strategy as needed.
Cost Management:
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
· Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
· Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.
Forecast Development and Accuracy:
· Prepare timely forecasts for the department.
· Compare forward forecast results to historical actual results for trend assessment and analysis.
· Anticipate future headcount requirements based on open Bays and projected business.
TECHNICAL MANAGEMENT RESPONSIBILITIES
· Drive continuous improvement through trend reporting analysis and metrics management.
· Assess the adequacy of data gathering methods utilized by the workcells.
· Assure that procedures and work instructions are efficient and not redundant.
· Prepare quotes for new and potential customers.
· Forecast future requirements and technical trends to drive gear suppliers in their technology roadmap.
· Verify reconfiguration requirements and monitor line moves.
· Lead equipment evaluations. Assure measurement criteria meet all Jabil site requirements worldwide.
· Explore and monitor new processes and procedures to support customer’s expanding requirements on cutting edge technology and product densification.
· Assist Project and Design Engineers with Design for Manufacturability issues.
· Assure that procedures and work instructions are efficient and not redundant.
· Utilize Jabil’s Advanced Engineering group to ensure useful support to Jabil South.
· Establish new measurement systems if/where possible.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
· Drive the concept of an IE being an “Integration Engineer” that ensures everything works smoothly to guarantee efficient and high quality processes that translate into high customer satisfaction and revenues for Jabil.
· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Periodically “get down in the trenches” to rehabilitate troubled workcells or to help during product launch. Foster a “back to basics” mentality during these times. Lead by example; “walk the talk.”
· Establish new measurement systems if/where possible.
· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
· Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).
· Ensure all sensitive and confidential information is handled appropriately.
· Drive Lean Manufacturing in a consistent, structured manner throughout the campus.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.
MINIMUM REQUIREMENTS
Extensive knowledge of Manufacturing / Industrial Engineering philosophies and processes. Proven track record in communication, leadership, business analysis, process development, administration, and change management. Bachelor’s degree preferred with 3-5 years of related experience in the electronics manufacturing industry; 2-3 years of supervisory experience or equivalent combination of education and experience.
The ME/IE Manager is the “site technology leader” of Jabil’s manufacturing processes and systems, which is designed to deliver superior performance and operational efficiency. The ME/IE Manager supports Operation’s business development effort with current and potential customers, and development / implementation of both site a global ME/IE strategies. Responsible for the establishment of optional manufacturing methods and processes for the organization’s production lines. Lead and motivate a large group of Engineers whose primary responsibility is to define and implement complete manufacturing processes. Provides ongoing review of the effective utilization of equipment, production methods, equipment layout, personnel, and material flow. Provide exceptional support to customers, team members, and shareholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
Recruitment and Retention:
· Recruit, interview and hire Industrial Engineers, Process, Manufacturing and Project Engineers.
· Communicate criteria to recruiters for Industrial Engineers, Process, Manufacturing and Project Engineer position candidates.
· Coach Industrial Engineering, Manufacturing and Process Engineering staff in the interviewing/hiring process.
· Monitor team member turnover; identify key factors that can be improved; make improvements.
Employee and Team Development:
· Identify individual and team strengths and development needs on an ongoing basis.
· Create and/or validate training curriculum in area of responsibility.
· Coach and mentor Industrial Engineering staff to deliver excellence to every internal and external customer.
· Create and manage succession plans for Industrial & Manufacturing Engineering function.
Performance Management:
· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
· Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide coaching and counseling to team member based on feedback.
· Express pride in staff and encourage them to feel good about their accomplishments.
· Perform team member evaluations professionally and on time.
· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
· Coordinate activities of large teams and keep them focused in times of crises.
· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
Communication
· Provide communication forum for the exchange of ideas and information with the department.
· Organize verbal and written ideas clearly and use an appropriate business style.
· Ask questions; encourage input from team members
· Assess communication style of individual team members and adapt own communication style accordingly.
FUNCTIONAL MANAGEMENT RESPONSIBILITIES
Business Strategy and Direction:
· Know and understand Corporate, Campus and Global PE, IE, & ME tactical and strategic direction.
· Define, develop and implement a Process Engineering & Industrial Engineering strategy which contributes to the campus strategic directions.
· Develop an understanding of the Workcell business strategy as it pertains to Industrial & Process Engineering.
· Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.
· Manage technical support globally to sustain Corporate Intranet Site worldwide growth strategy as needed.
Cost Management:
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
· Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
· Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.
Forecast Development and Accuracy:
· Prepare timely forecasts for the department.
· Compare forward forecast results to historical actual results for trend assessment and analysis.
· Anticipate future headcount requirements based on open Bays and projected business.
TECHNICAL MANAGEMENT RESPONSIBILITIES
· Drive continuous improvement through trend reporting analysis and metrics management.
· Assess the adequacy of data gathering methods utilized by the workcells.
· Assure that procedures and work instructions are efficient and not redundant.
· Prepare quotes for new and potential customers.
· Forecast future requirements and technical trends to drive gear suppliers in their technology roadmap.
· Verify reconfiguration requirements and monitor line moves.
· Lead equipment evaluations. Assure measurement criteria meet all Jabil site requirements worldwide.
· Explore and monitor new processes and procedures to support customer’s expanding requirements on cutting edge technology and product densification.
· Assist Project and Design Engineers with Design for Manufacturability issues.
· Assure that procedures and work instructions are efficient and not redundant.
· Utilize Jabil’s Advanced Engineering group to ensure useful support to Jabil South.
· Establish new measurement systems if/where possible.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
· Drive the concept of an IE being an “Integration Engineer” that ensures everything works smoothly to guarantee efficient and high quality processes that translate into high customer satisfaction and revenues for Jabil.
· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Periodically “get down in the trenches” to rehabilitate troubled workcells or to help during product launch. Foster a “back to basics” mentality during these times. Lead by example; “walk the talk.”
· Establish new measurement systems if/where possible.
· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
· Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).
· Ensure all sensitive and confidential information is handled appropriately.
· Drive Lean Manufacturing in a consistent, structured manner throughout the campus.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.
MINIMUM REQUIREMENTS
Extensive knowledge of Manufacturing / Industrial Engineering philosophies and processes. Proven track record in communication, leadership, business analysis, process development, administration, and change management. Bachelor’s degree preferred with 3-5 years of related experience in the electronics manufacturing industry; 2-3 years of supervisory experience or equivalent combination of education and experience.
The ME/IE Manager is the “site technology leader” of Jabil’s manufacturing processes and systems, which is designed to deliver superior performance and operational efficiency. The ME/IE Manager supports Operation’s business development effort with current and potential customers, and development / implementation of both site a global ME/IE strategies. Responsible for the establishment of optional manufacturing methods and processes for the organization’s production lines. Lead and motivate a large group of Engineers whose primary responsibility is to define and implement complete manufacturing processes. Provides ongoing review of the effective utilization of equipment, production methods, equipment layout, personnel, and material flow. Provide exceptional support to customers, team members, and shareholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
Recruitment and Retention:
· Recruit, interview and hire Industrial Engineers, Process, Manufacturing and Project Engineers.
· Communicate criteria to recruiters for Industrial Engineers, Process, Manufacturing and Project Engineer position candidates.
· Coach Industrial Engineering, Manufacturing and Process Engineering staff in the interviewing/hiring process.
· Monitor team member turnover; identify key factors that can be improved; make improvements.
Employee and Team Development:
· Identify individual and team strengths and development needs on an ongoing basis.
· Create and/or validate training curriculum in area of responsibility.
· Coach and mentor Industrial Engineering staff to deliver excellence to every internal and external customer.
· Create and manage succession plans for Industrial & Manufacturing Engineering function.
Performance Management:
· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
· Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide coaching and counseling to team member based on feedback.
· Express pride in staff and encourage them to feel good about their accomplishments.
· Perform team member evaluations professionally and on time.
· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
· Coordinate activities of large teams and keep them focused in times of crises.
· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
Communication
· Provide communication forum for the exchange of ideas and information with the department.
· Organize verbal and written ideas clearly and use an appropriate business style.
· Ask questions; encourage input from team members
· Assess communication style of individual team members and adapt own communication style accordingly.
FUNCTIONAL MANAGEMENT RESPONSIBILITIES
Business Strategy and Direction:
· Know and understand Corporate, Campus and Global PE, IE, & ME tactical and strategic direction.
· Define, develop and implement a Process Engineering & Industrial Engineering strategy which contributes to the campus strategic directions.
· Develop an understanding of the Workcell business strategy as it pertains to Industrial & Process Engineering.
· Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.
· Manage technical support globally to sustain Corporate Intranet Site worldwide growth strategy as needed.
Cost Management:
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
· Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
· Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.
Forecast Development and Accuracy:
· Prepare timely forecasts for the department.
· Compare forward forecast results to historical actual results for trend assessment and analysis.
· Anticipate future headcount requirements based on open Bays and projected business.
TECHNICAL MANAGEMENT RESPONSIBILITIES
· Drive continuous improvement through trend reporting analysis and metrics management.
· Assess the adequacy of data gathering methods utilized by the workcells.
· Assure that procedures and work instructions are efficient and not redundant.
· Prepare quotes for new and potential customers.
· Forecast future requirements and technical trends to drive gear suppliers in their technology roadmap.
· Verify reconfiguration requirements and monitor line moves.
· Lead equipment evaluations. Assure measurement criteria meet all Jabil site requirements worldwide.
· Explore and monitor new processes and procedures to support customer’s expanding requirements on cutting edge technology and product densification.
· Assist Project and Design Engineers with Design for Manufacturability issues.
· Assure that procedures and work instructions are efficient and not redundant.
· Utilize Jabil’s Advanced Engineering group to ensure useful support to Jabil South.
· Establish new measurement systems if/where possible.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
· Drive the concept of an IE being an “Integration Engineer” that ensures everything works smoothly to guarantee efficient and high quality processes that translate into high customer satisfaction and revenues for Jabil.
· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Periodically “get down in the trenches” to rehabilitate troubled workcells or to help during product launch. Foster a “back to basics” mentality during these times. Lead by example; “walk the talk.”
· Establish new measurement systems if/where possible.
· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
· Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).
· Ensure all sensitive and confidential information is handled appropriately.
· Drive Lean Manufacturing in a consistent, structured manner throughout the campus.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.
MINIMUM REQUIREMENTS
Extensive knowledge of Manufacturing / Industrial Engineering philosophies and processes. Proven track record in communication, leadership, business analysis, process development, administration, and change management. Bachelor’s degree preferred with 3-5 years of related experience in the electronics manufacturing industry; 2-3 years of supervisory experience or equivalent combination of education and experience.
Recruit, interview and hire Industrial Engineers, Process, Manufacturing and Project Engineers.·
Communicate criteria to recruiters for Industrial Engineers, Process, Manufacturing and Project Engineer position candidates.·
Coach Industrial Engineering, Manufacturing and Process Engineering staff in the interviewing/hiring process.·
Monitor team member turnover; identify key factors that can be improved; make improvements.Employee and Team Development:·
Identify individual and team strengths and development needs on an ongoing basis.·
Create and/or validate training curriculum in area of responsibility.·
Coach and mentor Industrial Engineering staff to deliver excellence to every internal and external customer.·
Create and manage succession plans for Industrial & Manufacturing Engineering function.Performance Management:·
Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).·
Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide coaching and counseling to team member based on feedback.·
Express pride in staff and encourage them to feel good about their accomplishments.·
Perform team member evaluations professionally and on time.·
Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.·
Coordinate activities of large teams and keep them focused in times of crises.·
Ensure recognition and rewards are managed fairly and consistently in area of responsibility.Communication·
Provide communication forum for the exchange of ideas and information with the department.·
Organize verbal and written ideas clearly and use an appropriate business style.·
Ask questions; encourage input from team members·
Assess communication style of individual team members and adapt own communication style accordingly.FUNCTIONAL MANAGEMENT RESPONSIBILITIESBusiness Strategy and Direction:·
Know and understand Corporate, Campus and Global PE, IE, & ME tactical and strategic direction.·
Define, develop and implement a Process Engineering & Industrial Engineering strategy which contributes to the campus strategic directions.·
Develop an understanding of the Workcell business strategy as it pertains to Industrial & Process Engineering.·
Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.·
Manage technical support globally to sustain Corporate Intranet Site worldwide growth strategy as needed.Cost Management:·
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).·
Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.·
Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.Forecast Development and Accuracy:·
Prepare timely forecasts for the department.·
Compare forward forecast results to historical actual results for trend assessment and analysis.·
Anticipate future headcount requirements based on open Bays and projected business.TECHNICAL MANAGEMENT RESPONSIBILITIES·
Drive continuous improvement through trend reporting analysis and metrics management.·
Assess the adequacy of data gathering methods utilized by the workcells.·
Assure that procedures and work instructions are efficient and not redundant.·
Prepare quotes for new and potential customers.·
Forecast future requirements and technical trends to drive gear suppliers in their technology roadmap.·
Verify reconfiguration requirements and monitor line moves.·
Lead equipment evaluations. Assure measurement criteria meet all Jabil site requirements worldwide.·
Explore and monitor new processes and procedures to support customer’s expanding requirements on cutting edge technology and product densification.·
Assist Project and Design Engineers with Design for Manufacturability issues.·
Assure that procedures and work instructions are efficient and not redundant.·
Utilize Jabil’s Advanced Engineering group to ensure useful support to Jabil South.·
Establish new measurement systems if/where possible.·
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”·
Drive the concept of an IE being an “Integration Engineer” that ensures everything works smoothly to guarantee efficient and high quality processes that translate into high customer satisfaction and revenues for Jabil.·
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.·
Periodically “get down in the trenches” to rehabilitate troubled workcells or to help during product launch. Foster a “back to basics” mentality during these times. Lead by example; “walk the talk.”·
Establish new measurement systems if/where possible.·
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.·
Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).·
Ensure all sensitive and confidential information is handled appropriately.·
Drive Lean Manufacturing in a consistent, structured manner throughout the campus.·
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.·
Comply and follow all procedures within the company security policy.MINIMUM REQUIREMENTSExtensive knowledge of Manufacturing / Industrial Engineering philosophies and processes. Proven track record in communication, leadership, business analysis, process development, administration, and change management. Bachelor’s degree preferred with 3-5 years of related experience in the electronics manufacturing industry; 2-3 years of supervisory experience or equivalent combination of education and experience.
Job Overview:
The Enterprise Accounts Support Representative is a key position responsible for ensuring that our enterprise customers in the Corporate, Education, and Government sectors are experiencing B&H’s exemplary level of care and satisfaction.
Associates develop, maintain and grow customer relationships by ensuring that every interaction a customer has with us is a successful and positive experience.
Responsibilities include creating and managing quotes, orders, returns, and inquiries via multiple methods of communication. Owning the issue and ensuring a complete and timely resolution are the most important success factors for this role.
Essential Responsibilities:
- Receives, prioritizes, and responds to in-bound customer inquiries within expected time frames and takes an ownership view of outstanding requests.
- Thoroughly reviews customer inquiries and ensures that the responses are comprehensive and provide effective solutions.
- Ensures that all work is done with a high degree of attention to detail and thoroughness including completely reviewing customer documentation for proper billing information, shipping methods, payment methods, email address, phone numbers, etc.
- Processes customer Quote/bid requests and Purchase Orders into the ordering system along with any changes or cancellation requests.
- Responds to customer inquiries such as stock check, order status check, price check, claims, returns etc. within defined time frames.
- Proactively follows up with customers regarding outstanding orders both pre and post-sale as assigned.
- Communicates with our customers in a professional and courteous manner.
- Actively builds relationships with customers and demonstrates by actions that the customer can count on us.
- Resolves issues requiring collaboration with other departments by clearly communicating with other departments and managing outcomes.
- Uses good judgment to escalate customer issues or communications as appropriate.
- Makes issue resolution decisions independently within prescribed guidelines.
- Understands Customer Service processes.
- Has a basic understanding of order fulfillment and physical distribution network principles (i.e., truck shipment vs parcel shipments, overnight vs ground, international shipping methods and customs/duties, etc.)
Additional Responsibilities:
- Provides support for process improvement, cost reduction, & service improvement initiatives
- Assists team members as needed
- Assists other teams as needed
- Participates in and contributes to departmental initiatives and community activities.
- Other responsibilities as assigned by manager.
Specific Knowledge, Skills and Abilities:
- Highly responsible. Able to take ownership of an issue and see it through resolution.
- Ability to prioritize different tasks/responsibilities with a fast-paced/ high volume workload
- Works well in a team and collaborative environment
- Exceptional communication skills — both oral and written
- Is courteous and professional in all interactions
- Detail-oriented and critical thinker
- Basic understanding of B&H products and how to perform research in assisting customer choices to support order entry/management.
- Knowledge of Microsoft Office and general office productivity tools.
- Open and able to learn new technologies and systems and can adapt to change
Preferred Education, Experience and Licenses:
- 1 year in a customer facing role or 2 years in an office setting preferred.
- College education preferred.