Marriott Vacations Worldwide Remote Jobs in Usa
189 positions found — Page 10
M
Front Desk Manager
Salary not disclosed
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Valid driver's license may be required with at least one year of clean driving history.
Salary range is $72,210
- $81,200 Relocation assistance available.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Valid driver's license may be required with at least one year of clean driving history.
Salary range is $72,210
- $81,200 Relocation assistance available.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Housekeeper II
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $28.18 General Responsibilities: Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently.
Provide guests with service that anticipates their needs.
Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper.
Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.
Organizational Relationships: Responsible to: Executive Housekeeper, Housekeeping Supervisor, Inspectors Supervises: None Specific Duties: Maintain assigned public areas and other offices as required while meeting Hotel’s standards of cleanliness.
Reporting any maintenance deficiencies.
Collection, distribution, restocking and receiving of linen and terry items.
Removing soiled linen.
Trash disposal from carts and other assigned areas.
Handling of guest requests or complaints.
Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
Deep clean all assigned rooms and bathrooms (e.g.
carpet cleaning, carpet extraction, shampooing, tile stripping, tile scrubbing).
Replaces all amenities and linens according to hotel standards.
Keeps carts and linen closets clean and orderly.
Reports irregularities or suspicious circumstances on the guest floors.
Notifies Manager of discrepancies such as vacant rooms, etc.
Turns in lost and found items as per department standard.
Uses equipment and supplies in an appropriate and professional manner.
Replaces light bulbs according to hotel standards.
Completes special cleaning projects; e.g., special cleaning tasks Greets guests in a friendly and courteous manner.
Satisfies guest requests for information and service.
Reports items of great value left unsecured in hallways and guest rooms.
Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
Clean guest room windows and balcony to hotel standards.
Assist with moving furniture and heavy equipment as necessary.
Performs additional duties and responsibilities as assigned.
PHYSICAL REQUIREMENTS: Frequency Key: Rare, Occasional, Frequent or Constant.
For lifting enter estimated lbs.
at 10, or 35, + Physical Activity Frequency Sitting Occasional Walking, climbing stairs Constant Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Constant Near Vision Constant Far Vision Frequent Hearing Constant Talking Constant Lifting/Carrying (5 lbs.) Occasional up to 50+ lbs.
SAFETY REQUIREMENTS: OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Oral and written communication skills Ability to communicate effectively with Management.
Excellent organization skills.
Ability to work well under deadline pressure.
QUALIFICATION STANDARDS: EXPERIENCE: Adaptable experience with travel industry reservation systems and hotel property management systems.
LICENSES OR CERTIFICATES: None required.
GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Provide guests with service that anticipates their needs.
Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper.
Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.
Organizational Relationships: Responsible to: Executive Housekeeper, Housekeeping Supervisor, Inspectors Supervises: None Specific Duties: Maintain assigned public areas and other offices as required while meeting Hotel’s standards of cleanliness.
Reporting any maintenance deficiencies.
Collection, distribution, restocking and receiving of linen and terry items.
Removing soiled linen.
Trash disposal from carts and other assigned areas.
Handling of guest requests or complaints.
Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
Deep clean all assigned rooms and bathrooms (e.g.
carpet cleaning, carpet extraction, shampooing, tile stripping, tile scrubbing).
Replaces all amenities and linens according to hotel standards.
Keeps carts and linen closets clean and orderly.
Reports irregularities or suspicious circumstances on the guest floors.
Notifies Manager of discrepancies such as vacant rooms, etc.
Turns in lost and found items as per department standard.
Uses equipment and supplies in an appropriate and professional manner.
Replaces light bulbs according to hotel standards.
Completes special cleaning projects; e.g., special cleaning tasks Greets guests in a friendly and courteous manner.
Satisfies guest requests for information and service.
Reports items of great value left unsecured in hallways and guest rooms.
Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
Clean guest room windows and balcony to hotel standards.
Assist with moving furniture and heavy equipment as necessary.
Performs additional duties and responsibilities as assigned.
PHYSICAL REQUIREMENTS: Frequency Key: Rare, Occasional, Frequent or Constant.
For lifting enter estimated lbs.
at 10, or 35, + Physical Activity Frequency Sitting Occasional Walking, climbing stairs Constant Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Constant Near Vision Constant Far Vision Frequent Hearing Constant Talking Constant Lifting/Carrying (5 lbs.) Occasional up to 50+ lbs.
SAFETY REQUIREMENTS: OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Oral and written communication skills Ability to communicate effectively with Management.
Excellent organization skills.
Ability to work well under deadline pressure.
QUALIFICATION STANDARDS: EXPERIENCE: Adaptable experience with travel industry reservation systems and hotel property management systems.
LICENSES OR CERTIFICATES: None required.
GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Contracts Processor ($2000 SIgn-on bonus)
🏢 Marriott Vacations Worldwide
Salary not disclosed
Position Summery – Process contracts accurately by entering information into appropriate system.
Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software.
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Anticipate and address owners’ service needs.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Enter and locate work-related information using computers.
Move, lift, carry push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Contract Processing Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
Perform required Know Your Customer procedures, and complete any necessary follow-through with law department to ensure compliance with company policy Access customer credit file to validate availability of financing programs Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained Complete and send series of Docu Sign envelopes in prescribed order to ensure efficient delivery and compliance Ensure that signed contract paperwork is accurate and contains all necessary information and documentation when returned from customer.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, Docu Sign , email.
Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up so that problem is corrected.
Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
Computers/Software Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.
Communication Monitor and respond to inbound customer, clients, and property communications via email, voice mail, etc.
in a timely manner Speak to customers and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Working with Others Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks Enter and locate work-related information using computers.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested.
Analytical Skills Computer Skills Learning Arithmetic Computation Interpersonal Skills Teamwork Interpersonal Skills Diversity Relations Communications Applied Reading Listening Communication Writing English Language Proficiency Personal Attributes Integrity Stress Tolerance Dependability Adaptability/Flexibility Presentation Organization Detail Orientation Multi-Tasking Time Management Physical Abilities Visual Acuity Education High school diploma/G.E.D.
equivalent Related Work Experience 6 months related experience.
Supervisory Experience No supervisory experience is required Certification Notary Public Work schedule
- Weekly off Tuesday and Thursday.
Should be flexible for extended working hours as per business needs.
"Sign-on Bonus subject to eligibility requirements; prior workers or internal associate transfers are not eligible" Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software.
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Anticipate and address owners’ service needs.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Enter and locate work-related information using computers.
Move, lift, carry push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Contract Processing Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
Perform required Know Your Customer procedures, and complete any necessary follow-through with law department to ensure compliance with company policy Access customer credit file to validate availability of financing programs Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained Complete and send series of Docu Sign envelopes in prescribed order to ensure efficient delivery and compliance Ensure that signed contract paperwork is accurate and contains all necessary information and documentation when returned from customer.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment Transmit information or documents using mail, scanner, facsimile machine, Docu Sign , email.
Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up so that problem is corrected.
Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
Computers/Software Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.
Communication Monitor and respond to inbound customer, clients, and property communications via email, voice mail, etc.
in a timely manner Speak to customers and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Working with Others Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks Enter and locate work-related information using computers.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested.
Analytical Skills Computer Skills Learning Arithmetic Computation Interpersonal Skills Teamwork Interpersonal Skills Diversity Relations Communications Applied Reading Listening Communication Writing English Language Proficiency Personal Attributes Integrity Stress Tolerance Dependability Adaptability/Flexibility Presentation Organization Detail Orientation Multi-Tasking Time Management Physical Abilities Visual Acuity Education High school diploma/G.E.D.
equivalent Related Work Experience 6 months related experience.
Supervisory Experience No supervisory experience is required Certification Notary Public Work schedule
- Weekly off Tuesday and Thursday.
Should be flexible for extended working hours as per business needs.
"Sign-on Bonus subject to eligibility requirements; prior workers or internal associate transfers are not eligible" Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Owner Services Representative
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $27.81 JOB SUMMARY This position is responsible for the functions related to all owners, their agents, and representatives in regard to their owned unit within the confines of the property.
This position is responsible for all forms of communication with all owners, coordination of owner visits to property, use of their unit and directs and participates in condition inspections of same with support from, Housekeeping and Maintenance leaders.
Responsible for organizing and coordinating unit renovation projects.
CORE WORK ACTIVITIES Responsible for all activities that are required in meeting requirements of owners using discretion and independent judgement.
Role requires initiative and independent decision making and includes, but is not limited to, planning, preparation, and execution in support of unit owner requests and following through on appropriate direction given by the owner or owner's representative.
Responsible for the successful renewal of management agreements, and the growth of units in the rental programs though achieving goals and objectives set by the General Manager.
Responsible for the quality of services as measured by owners' comments and feedback.
Requires independent review and analysis of the frequency and severity of complaints or issues raised regarding their units and requires significant decision making relative to the development of strategies to correct deficiencies in concert with owners.
Owner services rep must regularly and consistently meet all deadlines for submitting work requested by the General Manager, Rooms Division Manager, or individual owners.
Must be able to independently lead, organize and coordinate the rental pool renovation program which will include, but is not limited to, working with and following up on all contractors, preparing the necessary documentation of work completed in each unit and organizing all unit files.
Must become conversant with association by-laws, covenants and house rules as the relate to owners' rights and duties.
This position acts as a liaison and advocate to, and for the owners within the rental program.
Will act as a conduit of information headquarters, management of the property.
Responsible for participating in a property safety program and joint inspection of owners' unit with general management to identify potential safety hazards.
CANDIDATE PROFILE College degree is preferred but not required.
Real Estate license preferred, but not required.
Condominium/Resort background preferred.
3-5 years of managerial experience in the hospitality field or property management.
Must be able to speak, read, write, and understand the English language.
Must be able to identify and analyze Customer's needs and wants to meet and exceed their expectations through various resources.
#imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
This position is responsible for all forms of communication with all owners, coordination of owner visits to property, use of their unit and directs and participates in condition inspections of same with support from, Housekeeping and Maintenance leaders.
Responsible for organizing and coordinating unit renovation projects.
CORE WORK ACTIVITIES Responsible for all activities that are required in meeting requirements of owners using discretion and independent judgement.
Role requires initiative and independent decision making and includes, but is not limited to, planning, preparation, and execution in support of unit owner requests and following through on appropriate direction given by the owner or owner's representative.
Responsible for the successful renewal of management agreements, and the growth of units in the rental programs though achieving goals and objectives set by the General Manager.
Responsible for the quality of services as measured by owners' comments and feedback.
Requires independent review and analysis of the frequency and severity of complaints or issues raised regarding their units and requires significant decision making relative to the development of strategies to correct deficiencies in concert with owners.
Owner services rep must regularly and consistently meet all deadlines for submitting work requested by the General Manager, Rooms Division Manager, or individual owners.
Must be able to independently lead, organize and coordinate the rental pool renovation program which will include, but is not limited to, working with and following up on all contractors, preparing the necessary documentation of work completed in each unit and organizing all unit files.
Must become conversant with association by-laws, covenants and house rules as the relate to owners' rights and duties.
This position acts as a liaison and advocate to, and for the owners within the rental program.
Will act as a conduit of information headquarters, management of the property.
Responsible for participating in a property safety program and joint inspection of owners' unit with general management to identify potential safety hazards.
CANDIDATE PROFILE College degree is preferred but not required.
Real Estate license preferred, but not required.
Condominium/Resort background preferred.
3-5 years of managerial experience in the hospitality field or property management.
Must be able to speak, read, write, and understand the English language.
Must be able to identify and analyze Customer's needs and wants to meet and exceed their expectations through various resources.
#imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Maintenance Operations Supervisor
🏢 Marriott Vacations Worldwide
Salary not disclosed
Hourly Rate: $36.75 JOB SUMMARY Supervise the Engineering staff to ensure excellent owner/guest service and facility maintenance.
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment.
Calibrate all controls, gauges, meters, etc.
Identify, locate, and operate all shut-off valves.
Order, mark, and stock parts and supplies as needed.
Maintain inventory and purchase orders log.
Inspect tools, equipment, or machines.
Enter and locate work-related information using computers.
Operate power lift.
Complete the life safety checklist, including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems.
Assist in development of disaster response protocols.
Respond and attend to owner/guest repair requests.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Benefits Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes Monthly phone stipend CORE WORK ACTIVITIES Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Visually inspect tools, equipment, or machines.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
Move up and down stairs, service ramps, and/or ladder.
Grasp, turn, and manipulate objects of varying size and weight.
Perform other reasonable job duties as requested by Supervisors.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment.
Calibrate all controls, gauges, meters, etc.
Identify, locate, and operate all shut-off valves.
Order, mark, and stock parts and supplies as needed.
Maintain inventory and purchase orders log.
Inspect tools, equipment, or machines.
Enter and locate work-related information using computers.
Operate power lift.
Complete the life safety checklist, including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems.
Assist in development of disaster response protocols.
Respond and attend to owner/guest repair requests.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Where great benefits lead to a life fulfilled.
Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
*Benefit Eligibility will vary by position Site Specific Benefits Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes Monthly phone stipend CORE WORK ACTIVITIES Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Visually inspect tools, equipment, or machines.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
Move up and down stairs, service ramps, and/or ladder.
Grasp, turn, and manipulate objects of varying size and weight.
Perform other reasonable job duties as requested by Supervisors.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Director Architecture & Construction - Southeast
🏢 Marriott Vacations Worldwide
Salary not disclosed
Job Summary The Director, Architecture & Construction (A&C) will be a full-time in-region resource managing and leading project(s) through all typical stages (e.g., planning, pre-construction, delivery, turnover, and occupancy), responsible for brand compliance, quality, budget and on time delivery.
Project types can include new resort development, villa refurbishments, sales center delivery and renovations, and both developer-owned and COA-owned Capital Assets (Real Estate Fixed Assets) of resort properties.
The Director acts as single-point accountability for delivering a portfolio of projects on schedule, within budget, in compliance with brand standards and for developing and managing an overall project execution plan with a focus on problem avoidance, the delivery of cost-effective predictable results, and the marshalling of appropriate resources required to enable the achievement of MVW’s business goals and objectives.
This position will lead / support projects in assigned region(s), and will be based in the MVW Corporate Offices in Orlando, with travel as necessary to meet assigned goals.
Expected Contributions The role and responsibilities of the Director includes: Preconstruction and Project Delivery: Understands business goals of key stakeholders and develops partnering relationships that enable mutual success.
Applies knowledge, skills, tools, and techniques to resort development management activities to meet or exceed stakeholders’ needs and expectations.
Leads, manages, and coordinates delivery of various project types ensuring compliance with standards, procedures, and policies.
Single point of authority and responsibility for on-schedule, within budget, and brand standard compliant delivery of projects.
Has single point of accountability and oversight of multiple resort projects.
Acts as single point accountability for delivering a portfolio of project(s) on schedule, within budget, in compliance with brand standards and for developing and managing an overall project execution plan with a focus on problem avoidance, the delivery of cost-effective predictable results, and the marshalling of appropriate resources required to enable the achievement of MVW’s business goals and objectives.
Assures compliance with Regional and Core “Standard Operating Procedures” (SOP), and MVCI Brand Standards and Design Guidelines.
Participates in development of project programs with MVW Senior Management, Design Studio and functional personnel, design professionals, Operations and Sales and Marketing (S&M), as needed.
Responsible for delivery of all Projects under various project deal/transaction structures and agreements e.g., Turnkey, Self-Developed, Joint-Venture, etc.
Recruits and selects qualified Project Management staff/resources as required to meet all project needs.
Partners with VP of Cost Management and Project Managers to establish project budgets.
Implements and follows up on the Regional SOP to control project costs within budget.
Develops and manages integrated “milestone” project schedules.
Provides guidance to Project Managers to establish project deliverables with consultants, contractors, and A&C functional and support personnel to ensure that these deliverables/milestones are achieved.
Integrates project unit inventory / delivery requirements with project construction schedules and CAPEX funding.
Responsible for assuring compliance with Project Timeline operating guidelines.
Provides relevant development, design and construction liaison between Project Team, S&M and Operations.
Prepares and presents reports and briefings as required to the VP A&C, Development Management, MVW’s Executive Committee, and the COA Board of Directors.
Facilitates timely communication of project status, potential problems, recommended corrective actions, and opportunities to strengthen compatible business relationships.
Ensures timely completion and updating of Project Timelines, Trends/Expedition Reports, Development Status Reports, and summaries of Risks & Opportunities.
Acts as a liaison with Site S&M and Operations Team(s) to strengthen business relationships between all disciplines.
Works closely with Project Managers to coordinate all planning, permitting, and external regulatory activity and submittals required for project permitting and execution.
Develops contracting strategies (design and construction) for each project that properly balances schedule, cost, and risk avoidance.
Oversees all contracting efforts.
Executes architectural, engineering, construction and other professional consultant contracts developed and managed by Project Managers in compliance with MVW’s “Approval Matrix”, and MVW’s SOP, which includes relevant and appropriate process and approval operating guidelines and limits.
Provides guidance to Project Managers to ensure construction contract documents are complete, coordinated, permit compliant, and compliant with Brand Standards and Design Guidelines.
Oversees Project Managers compliance activities as it relates to Building, Fire Code and other entitlement and permitting officials to provide code complaint and permit compliant design documentation.
Visits project sites periodically during construction to provide leadership, guidance, approvals and support.
Acts as a liaison between Project Managers and Law Department and external consultants for timely and accurate flow of information required for Registration and contract approval documents.
Shares best practices and lessons learned with other Project Teams to promote continuous improvement.
Oversees Project Managers who assure construction quality, compliance, schedule and budget, and coordinates turnover of buildings, documents, manuals, training materials, etc.
to Operations.
Recommends changes for project improvement efforts consistent with CGC or COA approved scope, schedule, and budget.
Manages and provides leadership to direct reports and peers in accordance with MVW associate relations standards and traditions with a focus on increasingly levels of Associate.
Engagement and leading by example; treats all associates with respect and dignity.
Manages and provides leadership by ensuring compliance with MVW standards that focus on meeting and exceeding customer needs and increasing Guest and Customer Engagement in accordance with MVW’s customer relations standards and traditions.
Candidate Profile Education Professional degree in a technical field (Construction Management, Engineering or Architecture) from an accredited university.
Professional registration is desirable; however, there is no requirement for professional sealing or stamping of design documents.
Experience A minimum of 8+ years’ experience in the Design or Construction industry with specific documented experience in Project Planning and Design and/or Construction Management.
5+ years’ experience as Owners Representative in Construction Management, or Project Management.
Experience in leading, managing, and coordinating design, construction, and other professionals.
Experience in qualifying, contract negotiation, recommendation, and administration of Professional and Contractor Agreements.
Experience in legislative/ jurisdictional approval processes.
Skills & Attributes Strong leadership, financial management, and communication skills providing the ability to work in a dynamic, multi-functional matrix management environment, as a “Team Player”.
Pro-active, assertive, motivated, and collaborative, with a high sense of responsibility and discipline.
Strong communication skills and the ability to work effectively with Condominium Owners’ Associations (COA) and Boards of Directors (BOD).
Proven ability to understand the business goals of stakeholders and implement a partnering relationship that will enable mutual success and trust.
Proven ability to comprehend, and critique design and contract documents.
Lead and coordinate resources to achieve complete technically acceptable design and contract documents within Design Guides, Construction Operations Manual, project scope, schedule, and cost.
Preferred Skills: Computer literacy on Microsoft Office products, Project Management software applications like Microsoft Project and PMWeb.
Related and relevant Regional/International work experience.
Physical Job Requirements: At least 50% travel required (domestic and international).
Ability to access and traverse proposed construction sites.
#LI-AS1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Project types can include new resort development, villa refurbishments, sales center delivery and renovations, and both developer-owned and COA-owned Capital Assets (Real Estate Fixed Assets) of resort properties.
The Director acts as single-point accountability for delivering a portfolio of projects on schedule, within budget, in compliance with brand standards and for developing and managing an overall project execution plan with a focus on problem avoidance, the delivery of cost-effective predictable results, and the marshalling of appropriate resources required to enable the achievement of MVW’s business goals and objectives.
This position will lead / support projects in assigned region(s), and will be based in the MVW Corporate Offices in Orlando, with travel as necessary to meet assigned goals.
Expected Contributions The role and responsibilities of the Director includes: Preconstruction and Project Delivery: Understands business goals of key stakeholders and develops partnering relationships that enable mutual success.
Applies knowledge, skills, tools, and techniques to resort development management activities to meet or exceed stakeholders’ needs and expectations.
Leads, manages, and coordinates delivery of various project types ensuring compliance with standards, procedures, and policies.
Single point of authority and responsibility for on-schedule, within budget, and brand standard compliant delivery of projects.
Has single point of accountability and oversight of multiple resort projects.
Acts as single point accountability for delivering a portfolio of project(s) on schedule, within budget, in compliance with brand standards and for developing and managing an overall project execution plan with a focus on problem avoidance, the delivery of cost-effective predictable results, and the marshalling of appropriate resources required to enable the achievement of MVW’s business goals and objectives.
Assures compliance with Regional and Core “Standard Operating Procedures” (SOP), and MVCI Brand Standards and Design Guidelines.
Participates in development of project programs with MVW Senior Management, Design Studio and functional personnel, design professionals, Operations and Sales and Marketing (S&M), as needed.
Responsible for delivery of all Projects under various project deal/transaction structures and agreements e.g., Turnkey, Self-Developed, Joint-Venture, etc.
Recruits and selects qualified Project Management staff/resources as required to meet all project needs.
Partners with VP of Cost Management and Project Managers to establish project budgets.
Implements and follows up on the Regional SOP to control project costs within budget.
Develops and manages integrated “milestone” project schedules.
Provides guidance to Project Managers to establish project deliverables with consultants, contractors, and A&C functional and support personnel to ensure that these deliverables/milestones are achieved.
Integrates project unit inventory / delivery requirements with project construction schedules and CAPEX funding.
Responsible for assuring compliance with Project Timeline operating guidelines.
Provides relevant development, design and construction liaison between Project Team, S&M and Operations.
Prepares and presents reports and briefings as required to the VP A&C, Development Management, MVW’s Executive Committee, and the COA Board of Directors.
Facilitates timely communication of project status, potential problems, recommended corrective actions, and opportunities to strengthen compatible business relationships.
Ensures timely completion and updating of Project Timelines, Trends/Expedition Reports, Development Status Reports, and summaries of Risks & Opportunities.
Acts as a liaison with Site S&M and Operations Team(s) to strengthen business relationships between all disciplines.
Works closely with Project Managers to coordinate all planning, permitting, and external regulatory activity and submittals required for project permitting and execution.
Develops contracting strategies (design and construction) for each project that properly balances schedule, cost, and risk avoidance.
Oversees all contracting efforts.
Executes architectural, engineering, construction and other professional consultant contracts developed and managed by Project Managers in compliance with MVW’s “Approval Matrix”, and MVW’s SOP, which includes relevant and appropriate process and approval operating guidelines and limits.
Provides guidance to Project Managers to ensure construction contract documents are complete, coordinated, permit compliant, and compliant with Brand Standards and Design Guidelines.
Oversees Project Managers compliance activities as it relates to Building, Fire Code and other entitlement and permitting officials to provide code complaint and permit compliant design documentation.
Visits project sites periodically during construction to provide leadership, guidance, approvals and support.
Acts as a liaison between Project Managers and Law Department and external consultants for timely and accurate flow of information required for Registration and contract approval documents.
Shares best practices and lessons learned with other Project Teams to promote continuous improvement.
Oversees Project Managers who assure construction quality, compliance, schedule and budget, and coordinates turnover of buildings, documents, manuals, training materials, etc.
to Operations.
Recommends changes for project improvement efforts consistent with CGC or COA approved scope, schedule, and budget.
Manages and provides leadership to direct reports and peers in accordance with MVW associate relations standards and traditions with a focus on increasingly levels of Associate.
Engagement and leading by example; treats all associates with respect and dignity.
Manages and provides leadership by ensuring compliance with MVW standards that focus on meeting and exceeding customer needs and increasing Guest and Customer Engagement in accordance with MVW’s customer relations standards and traditions.
Candidate Profile Education Professional degree in a technical field (Construction Management, Engineering or Architecture) from an accredited university.
Professional registration is desirable; however, there is no requirement for professional sealing or stamping of design documents.
Experience A minimum of 8+ years’ experience in the Design or Construction industry with specific documented experience in Project Planning and Design and/or Construction Management.
5+ years’ experience as Owners Representative in Construction Management, or Project Management.
Experience in leading, managing, and coordinating design, construction, and other professionals.
Experience in qualifying, contract negotiation, recommendation, and administration of Professional and Contractor Agreements.
Experience in legislative/ jurisdictional approval processes.
Skills & Attributes Strong leadership, financial management, and communication skills providing the ability to work in a dynamic, multi-functional matrix management environment, as a “Team Player”.
Pro-active, assertive, motivated, and collaborative, with a high sense of responsibility and discipline.
Strong communication skills and the ability to work effectively with Condominium Owners’ Associations (COA) and Boards of Directors (BOD).
Proven ability to understand the business goals of stakeholders and implement a partnering relationship that will enable mutual success and trust.
Proven ability to comprehend, and critique design and contract documents.
Lead and coordinate resources to achieve complete technically acceptable design and contract documents within Design Guides, Construction Operations Manual, project scope, schedule, and cost.
Preferred Skills: Computer literacy on Microsoft Office products, Project Management software applications like Microsoft Project and PMWeb.
Related and relevant Regional/International work experience.
Physical Job Requirements: At least 50% travel required (domestic and international).
Ability to access and traverse proposed construction sites.
#LI-AS1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Housekeeping Manager
🏢 Marriott Vacations Worldwide
Salary not disclosed
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Salary range is $71,340
- $82,000 with bonus plan Relocation Assistance Available Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Supporting Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Celebrates successes and publicly recognizes the contributions of team members.
Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
#LI-CW1 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Salary range is $71,340
- $82,000 with bonus plan Relocation Assistance Available Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Supporting Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Celebrates successes and publicly recognizes the contributions of team members.
Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
#LI-CW1 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
H
Union Front Desk Agent
Salary not disclosed
Hourly Rate: $24.22 JOB SUMMARY Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates.
As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart.
In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
CORE WORK ACTIVITIES Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart.
In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
CORE WORK ACTIVITIES Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
M
Virtual Timeshare Sales Executive - Remote AZ & NV
🏢 Marriott Vacations Worldwide
Salary not disclosed
REMOTE AZ or NV preferred locations.
AZ or NV Real Estate License required.
*** Candidates must be available for these working hours.: Monday, Tuesday and Thursday 10:30AM to 6:30PM PST Wednesday 1:30PM to 9:30PM PST JOB SUMMARY Virtual Sales Executives deliver marketing generated sales presentations over the computer using screen-sharing technology that contributes to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners.
Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CANDIDATE PROFILE Education and Experience Required: High school diploma or GED Private Office in the home for work and computer equipment Proficiency in English Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Team.
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: Two years plus related face to face timeshare sales experience Experience in virtual sales methodology Successful Candidates Will Be Willing To: Work remotely from home Work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and potential owners.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales script and presentation.
Ensure clear understanding of finance options and present as an approach to ownership.
Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Remote working/work at home options are available for this role.
AZ or NV Real Estate License required.
*** Candidates must be available for these working hours.: Monday, Tuesday and Thursday 10:30AM to 6:30PM PST Wednesday 1:30PM to 9:30PM PST JOB SUMMARY Virtual Sales Executives deliver marketing generated sales presentations over the computer using screen-sharing technology that contributes to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners.
Develop relationships with prospective owners by soliciting and following up on referrals and leads.
Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently.
Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CANDIDATE PROFILE Education and Experience Required: High school diploma or GED Private Office in the home for work and computer equipment Proficiency in English Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Team.
Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law Preferred: Two years plus related face to face timeshare sales experience Experience in virtual sales methodology Successful Candidates Will Be Willing To: Work remotely from home Work weekends and holidays as required by business needs JOB SPECIFIC TASKS Building and Maintaining Customer Base Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
Giving Sales Presentations Follow and adhere to the Consultative Sales Process when presenting to owners and potential owners.
Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales script and presentation.
Ensure clear understanding of finance options and present as an approach to ownership.
Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Remote working/work at home options are available for this role.
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