Director of Operations

Host Pros is Northeast Ohio’s #1 short-term rental management company, operating 80+ high-end vacation rentals and growing rapidly. We're known for our four core values: Don’t Compete, Dominate • Always Be Curious • It’s Never Just Business • Unreasonable Hospitality.

We’re looking for a strong, people-focused Director of Operations to lead our Cleaning, Maintenance, Guest Experience, QC/Onboarding, and field teams while ensuring exceptional experiences for guests and property owners.

What You’ll Do

• Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners).
• Hold team members accountable and maintain a culture of ownership, clarity, and high expectations.
• Communicate proactively with clients; handle escalations with professionalism and calm.
• Ensure every property meets Host Pros’ standards for quality, safety, and hospitality.
• Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps).
• Manage vendor relationships; recruit and evaluate teams and tradespeople.
• Anticipate issues before they happen (weather, seasonality, property quirks).
• Lead operational meetings and drive process improvements as we scale 50%+ in the next year.

What Success Looks Like

• Review scores of 9.70+ across 80+ listings
• Smooth, predictable operations with minimal surprises
• Direct reports consistently hitting goals
• High client satisfaction and trust
• Strong team alignment with Host Pros values

What We’re Looking For

Leadership & Communication

• Proven experience managing people in a fast-paced, service-focused environment
• Strong communicator; confident having hard conversations
• High emotional intelligence and calm under pressure

Skills & Experience

• Operations, hospitality, STR, or property management experience preferred
• Strong problem-solver; comfortable making decisions independently
• Tech-savvy and quick to learn new platforms
• Basic knowledge of home systems (HVAC, plumbing, electrical) a plus

Logistics

• Based in Northeast Ohio with reliable transportation
• Works Wednesday–Sunday; available for urgent issues

Compensation & Benefits

• $75,000 - $100,000 base salary
• Performance-based bonus
• Health, dental, vision insurance
• Paid time off