Corporate Service Manager

We’re looking for a Corporate Service Manager who takes pride in developing high-performing teams and driving operational excellence across service departments. In this role, you’ll lead strategy, processes, and performance across service, warranty, and telematics functions ensuring a high level of customer service while growing people, improving systems, and driving accountability across the organization.

Qualities We Seek:

• Customer-focused: You prioritize service quality and work to resolve issues that impact the customer

• Adaptability: You thrive in a dynamic environment, leading change and improving processes.

• Problem Solver: You take ownership of challenges, using data and experience to drive effective solutions.

• Detail oriented: You ensure accuracy in reporting, financial performance, and adherence to processes and standards.

• Operationally Driven: You use data, reporting and KPIs to manage performance, improve efficiency and hold teams accountable.

What You’ll Do:

• Lead the execution of operational strategies across service, warranty, and telematics departments to improve performance, quality and customer experience

• Manage centralized field service team, providing leadership and direction and managing KPI’s

• Develop and implement standard operating procedures and process improvements and ensure adoption across branches

• Monitor service performance metrics, reporting, and financial performance (P&L), identify gaps and implement corrective actions to meet business objectives.

• Provide support and resolution for customer and interdepartmental issues

• Coach, train and support department managers and team members

• Oversee warranty operations, service programs, and manufacturer compliance requirements

• Support hiring, performance management, and compensation planning for service teams

• Manage service-related systems, communication tools, and reporting processes

• Travel between branch locations to support operations and team development

Education and Experience:

• Bachelor’s degree preferred

• 7–10 years of progressive experience, including leadership responsibility

• Experience in construction, equipment, manufacturing, or related industry preferred

• Strong business, financial, and operational acumen

Other Requirements

• Valid driver’s license and ability to travel up to 50%

• Proficiency with Microsoft Office (Excel, Word, Teams) and business systems (Intellidealer) experience a plus)

• Reliable attendance and professional appearance

• Must pass a background check and pre-employment drug screen