Intercom Fin, AI Jobs in Usa
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This person ensures partners have a seamless technical journey and continuously improves the partner‑facing validation process to accelerate partner success.
Join us to do the best work of your career and make a profound social impact as a Senior AI Partner Engineer on our Product team in Hopkinton, Massachusetts or Round Rock, TX .
What you’ll achieve
You will be the subject matter expert on Dell’s AI platforms—including application architectures, model pipelines, AI runtimes, and infrastructure stacks—and will directly assist partners as they validate and optimize their AI solutions on Dell. This role combines developer relations, partner engineering, technical program management, and solution validation.
You will:
Lead technical onboarding and enablement of AI ISV partners , serving as the primary technical point of contact and guiding partners through AI Factory self‑validation working with business leaders and developers
Provide hands‑on AI full stack architectural guidance and validation , working directly in partner environments to review solutions, optimize performance, and ensure compliance with Dell Self‑Validation criteria
Develop and refine Dell Automation Platform blueprints , delivering prescriptive guidance to enable repeatable, scalable AI deployments
Collaborate cross‑functionally with Product, Engineering, Solutions, and Partner teams to align partner capabilities with Dell’s AI strategy and advocate for partner needs
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role.
Essential Requirements
7+ years in AI engineering, solutions architecture, developer relations, or partner engineering .
Deep technical understanding of AI/ML solution architecture , including: Model training and inference patterns, AI Frameworks (PyTorch, TensorFlow, Triton, ONNX Runtime) AI runtimes and acceleration libraries (CUDA, cuDNN, TensorRT) Containerization and orchestration (Docker, Kubernetes, Slurm, OpenShift AI)
Hands-on experience deploying and validating workloads across complete infrastructure stacks (compute, GPU, networking, storage, observability)
Experience working with or supporting software partners or developers in a technical capacity.
Strong ability to communicate complex technical concepts to both engineering and business audiences
Ability to work across multiple teams and manage partner facing technical programs end-to-end
Desirable Requirements
Hands-on experience deploying and validating workloads across complete infrastructure stacks (compute, GPU, networking, storage, observability)
Experience working with or supporting software partners or developers in a technical capacity.
Strong ability to communicate complex technical concepts to both engineering and business audiences
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $199,750. - $258,500.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID: R285360
Join us to do the best work of your career and make a profound social impact as a Technical Product Manager – AI ISV Partner Program (HealthCare) on our AI Solutions and Ecosystem team at Dell Technologies located in Hopkinton, MA or Austin/Round Rock, TX
What You’ll Achieve
As a Technical Product Manager for the AI ISV Partner Program – HealthCare , you will own the strategy, evolution, and execution of Dell’s AI ecosystem for financial services and HealthCare customers. This role blends deep industry domain knowledge, AI platform strategy, and partner ecosystem leadership.
You will define and prioritize AI use cases across the HealthCare landscape, identify ecosystem gaps, guide ISV partner strategy, and serve as a trusted technical and business interface to HealthCare customers. Your work will directly shape how Dell enables AI adoption across banks, payment providers, insurers, capital markets, and emerging HealthCare innovators.
You Will:
Establish Dell’s vision for enabling HealthCare or medical services customers with AI across regulated and high‑scale environments
Own and prioritize HealthCare and medical services AI use‑case and workloads spanning fraud, risk, payments, capital markets, and GenAI use cases
Identify portfolio gaps and guide HealthCare and medical services ISV partner strategy, including prioritization, onboarding, and ecosystem investments
Engage directly with HealthCare and medical services customers, translating business and regulatory needs into actionable priorities
Track industry and regulatory trends to identify new opportunities and keep Dell’s Healthcare AI ecosystem ahead of market demand
Lead cross‑functionally for execution across engineering, solutions, partner enablement, validation, and GTM teams
Take the First Step Toward Your Dream Career
Every Dell Technologies team member brings something unique to the table. Here’s what we’re looking for with this role:
Essential Requirements
8+ years of experience in technical product management, AI platforms, or ecosystem strategy, with significant HealthCare or medical services experience
Strong understanding of how medical institutions and HealthCare companies operate, including regulatory, risk, and scalability considerations
Deep knowledge of AI/ML workloads and architectures used in financial services.
Proven experience defining use case frameworks, portfolio strategy, and partner ecosystems
Demonstrated ability to engage directly with customers at a technical and business level.
Excellent communication and executive level presentation skills
Desirable Requirements
Bachelor’s degree in Computer Science, Engineering, Finance, or related field; advanced degree preferred. Experience shaping AI solutions for highly regulated industries
Experience working with HealthCare ISVs, financial data platforms, or regulated enterprise software ecosystems, Dell AI platforms or comparable AI infrastructure ecosystems (NVIDIA, hyperscalers, enterprise data platforms)
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $156,400.00 - $202,400.00
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .
Job ID: R285490
Join us to do the best work of your career and make a profound social impact as a Senior Technical Product Manager – AI ISV Partner Program (FinTech) on our AI Solutions and Ecosystem team at Dell Technologies, located in Hopkinton, MA or Austin/Round Rock TX
What You’ll Achieve
As a Senior Technical Product Manager for the AI ISV Partner Program – FinTech , you will own the strategy, evolution, and execution of Dell’s AI ecosystem for financial services and FinTech customers. This role blends deep industry domain knowledge , AI platform strategy , and partner ecosystem leadership .
You will define and prioritize AI use cases across the FinTech landscape, identify ecosystem gaps, guide ISV partner strategy, and serve as a trusted technical and business interface to FinTech customers . Your work will directly shape how Dell enables AI adoption across banks, payment providers, insurers, capital markets, and emerging FinTech innovators.
You Will:
Establish Dell’s vision for enabling financial services customers with AI across regulated and high‑scale environments
Own and prioritize FinTech AI use ‑ case and workloads spanning fraud, risk, payments, capital markets, and GenAI use cases
Identify portfolio gaps and guide FinTech ISV partner strategy , including prioritization, onboarding, and ecosystem investments
Engage directly with FinTech and financial services customers , translating business and regulatory needs into actionable priorities
Track industry and regulatory trends to identify new opportunities and keep Dell’s FinTech AI ecosystem ahead of market demand
Lead cross‑functional for execution across engineering, solutions, partner enablement, validation, and GTM teams
Take the First Step Toward Your Dream Career
Every Dell Technologies team member brings something unique to the table. Here’s what we’re looking for with this role:
Essential Requirements
8+ years of experience in technical product management, AI platforms, or ecosystem strategy , with significant FinTech or financial services experience
Strong understanding of how financial institutions and FinTech companies operate , including regulatory, risk, and scalability considerations
Deep knowledge of AI/ML workloads and architectures used in financial services
Proven experience defining use case frameworks, portfolio strategy, and partner ecosystems
Demonstrated ability to engage directly with customers at a technical and business level
Excellent communication and executive level presentation skills
Desirable Requirements
Bachelor’s degree in Computer Science, Engineering, Finance, or related field; advanced degree preferred. Experience shaping AI solutions for highly regulated industries
Experience working with FinTech ISVs , financial data platforms, or regulated enterprise software ecosystems, Dell AI platforms or comparable AI infrastructure ecosystems (NVIDIA, hyperscalers, enterprise data platforms)
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $186,150.00 - $240,900.00
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID: R285491
Join us to do the best work of your career and make a profound social impact as a Technical Product Manager – AI ISV Partner Program on our AI Solutions and Ecosystem team at Dell Technologies at a location in Hopkinton, MA or Austin/Round Rock, TX
What You’ll Achieve:
As a Technical Product Manager for the AI ISV Partner Program , you will own the strategy, structure, and evolution of Dell’s AI ISV ecosystem. This role is responsible for defining the use‑case and workload framework , identifying market and portfolio gaps, and shaping how Dell partners with AI software vendors to deliver complete, validated AI solutions across industries.
You will serve as the connective tissue between market opportunity, partner capability, and Dell’s AI platforms—ensuring the right partners, workloads, and architectures are prioritized to maximize customer outcomes.
You Will:
Define and drive the AI ISV Partner Program strategy , including roadmap, success metrics, and workload priorities
Own and evolve the AI use ‑ case and workload framework across vertical and horizontal solutions
Identify portfolio gaps and evaluate ISV partners to extend Dell’s AI solution ecosystem
Monitor AI industry trends and translate insights into actionable partner and product strategy
Lead cross ‑ functional execution with engineering, solutions, partner enablement, validation, and GTM teams
Serve as a thought leader on Dell’s AI ecosystem strategy, aligning technology, partners, and customer needs
Take the First Step Toward Your Dream Career
Every Dell Technologies team member brings something unique to the table. Here’s what we’re looking for with this role:
Essential Requirements
Strong understanding of AI/ML workloads and solution architectures , including training, inference, and operationalization
10+ years of experience in technical product management, ecosystem strategy, AI platforms, or partner programs with former hands-on development or architecture experience
Experience defining product or program strategy supported by market analysis, workload frameworks, and gap assessments
Ability to work cross functionally and influence without direct authority
Excellent written and verbal communication skills, with the ability to articulate strategy to technical and executive audiences
Desirable Requirements
Bachelor’s degree in Computer Science, Engineering, or related field, background in AI product strategy, platform ecosystems, or solution portfolio management
Experience working with ISV partners in AI, cloud, data platforms, or enterprise software
Familiarity with Dell AI platforms or comparable enterprise AI infrastructure ecosystems (NVIDIA, hyperscalers, data platforms)
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $216,750.00 - $280,500.00
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID: R285489
With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-
The AI Products & Analytics team under the Global Data Office is creating the next generation of scalable and responsible AI, ML and Data solutions and products to solve client and consumer problems. We are a cross‑functional team of data scientists, product/program managers, data engineers and ML Engineers focused on generating value for the payment ecosystem. We are dreaming of the next generation of AI features and products, Agentic AI solutions and high‑quality analytics and data science support for our internal partner teams.
This position is in the AI Practices & COE sub‑team under the AI Products & Analytics team, focused on AI Transformation of the Global Data Office. The AI Transformation program aims to accelerate operational efficiency and foster innovation through targeted automation. By deploying scalable AI solutions to existing time‑consuming workflows with high potential for AI disruption, this will ensure measurable, sustainable benefits across the Global Data Office.
Responsibilities
- Design and implement agentic AI workflows to automate multi‑step tasks and drive business impact.
- Integrate predictive, generative, and prescriptive AI models into enterprise processes for decision support and efficiency gains.
- Apply ML, deep learning, and NLP techniques to diverse datasets, building scalable, secure data pipelines for AI training, inference, and monitoring.
- Collaborate with product managers, engineers, and domain experts to embed AI solutions into operations.
- Define, track, and report KPIs to measure productivity improvements, cost savings, and accuracy gains.
- Validate AI impact through experimentation frameworks such as A/B testing and performance benchmarking.
- Document workflows, models, and processes to ensure knowledge sharing and adherence to best practices.
- Stay current on emerging AI frameworks and LLM‑based automation, prototyping innovative solutions for rapid adoption.
- Communicate complex technical concepts clearly to technical and non‑technical stakeholders, fostering cross‑functional collaboration.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Relocation assistance is not provided for this role.
Basic Qualifications
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
Preferred Qualifications
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
- 2+ years of hands‑on work experience with process/workflow automation and experience deploying Agentic AI solutions.
- Advanced Degree with specialization in AI, Computer Science, Data Science, Engineering, Statistics or a highly quantitative field.
- Strong technical proficiency in machine learning and AI frameworks, including TensorFlow, PyTorch, scikit‑learn, and Hugging Face Transformers.
- Experience with agentic AI and orchestration tools such as LangChain, LlamaIndex, or similar frameworks for multi‑step task automation.
- Solid data engineering skills, including SQL, Spark, Databricks, Airflow, Kafka, and ETL/ELT pipeline development.
- Proficiency in Python (primary) and familiarity with Java, Scala, or R.
- Experience with cloud and MLOps practices, including CI/CD, model monitoring, retraining pipelines, and containerization (Docker, Kubernetes).
Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5‑10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 137,400.00 to 193,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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Job Summary
HellermannTyton North America (HT NA) is accelerating the use of Artificial Intelligence to unlock capacity, improve quality, and fuel growth across North America. As the AI Program Manager, you will build and run a program of AI initiatives that create efficiencies by automating repetitive tasks and removing process waste. You will partner with Operations, Sales, Marketing, IT, HR, and Finance to select the right problems, deliver measurable outcomes quickly, and scale wins across plant sites to increase revenue, reduce cost, and eliminate waste. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions, and required documentation.
What You'll Do
Opportunity Discovery
- Conduct stakeholder interviews to capture business objectives and constraints; translate high-level goals into clear, actionable AI project requirements.
- Build simple business cases with the respective departments; baseline current performance, and quantify benefits
Program Management
- Work with Business Stakeholders to prioritize initiatives by value, impact, labor hour avoidance, and risk mitigation.
- Prioritize AI program and project roadmap into short, iterative deliverables; prioritize delivery based on business impact and feasibility.
- Run stage-gated delivery (scope pilot scale) aligned to HellermannTyton COE project governance; set decision forums, risk controls, and incremental results.
- Work with Business and IT to develop data and IT infrastructure and tools to support AI program roadmap.
Delivery
- Ensure ownership of agents and AI workflows are transitioned to business stakeholders within the business.
- Engage with change management to ensure AI projects are accepted, and AI becomes integrated into processes such that AI becomes "the way we work."
- Make value visible and auditable. Track and report on program benefit metrics such as savings, improved experience, reduced waste, efficiency improvements, etc.
- Share AI knowledge to upskill the organization. Coach stakeholders to see AI use cases in the processes.
Governance
- Partner with Legal/HR on data privacy and AI use policies.
- Ensure solutions comply with IT corporate cybersecurity and risk guidelines.
Success in this role will require:
- Collaboration & Communication
- Adaptability
- Problem Solving
- Analytical Thinking
- Business Acumen
What You'll Bring
- Bachelor's degree in Project/Program Management, Engineering, Manufacturing, Computer Science, Data/Analytics, or related field.
- 3+ years leading data/AI/automation programs with manufacturing operations; proven track record delivering hard dollar benefits and labor hour avoidance.
- Mastery of program management (business cases, roadmaps, stage gates, financials).
- Excellent stakeholder communication and leadership across Operations, Sales, Marketing, IT, HR, and Finance.
Preferred Qualifications
- Background manufacturing or associated environments.
- Lean / Six Sigma certification; experience embedding AI within continuous improvement programs.
- Experience with AI Tools (MS CoPilot Studio, MS Fabric, MS Azure Foundry)
By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.
HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Edikted is seeking a highly creative and forward-thinking AI Creative Artist to join our growing Creative team. This role will sit at the intersection of fashion, technology, and culture — using cutting-edge AI tools to develop trend-driven, hyper-realistic visuals that resonate with our Gen-Z audience.
This is not a traditional design role. We’re looking for someone who understands internet culture, fashion storytelling, and the speed of fast fashion — and can leverage AI to bring bold ideas to life across social, campaigns, e-commerce, retail, and brand moments.
What You’ll Do
- Create high-impact visual assets using AI tools such as Midjourney, Runway, Sora, Pika, Nano Banana, Claude, Weavy, Flow and other emerging generative platforms.
- Develop AI-generated imagery and video content for campaigns, product drops, social media, paid ads, web, email, and in-store experiences
- Produce fast-turn, trend-responsive content without compromising visual quality
- Write, test, and refine prompts to achieve consistent, brand-right outputs aligned with Edikted’s Gen-Z aesthetic
- Build internal prompt libraries and workflows to streamline creative production
- Maintain visual cohesion across seasonal concepts and campaigns
- Partner closely with Art Directors, Graphic Designers, Fashion Designers, and Marketing teams
- Translate seasonal direction, mood boards, and digital campaigns into innovative AI-driven visuals
- Contribute to brainstorming sessions for creative drops, viral moments, and cultural activations
- Stay ahead of emerging AI tools, digital art trends, fashion culture, and Gen-Z online behavior
- Continuously experiment and propose new ways AI can elevate storytelling and content velocity
- Help shape Edikted’s AI creative roadmap
What You'll Bring
- 2–4+ years of experience in digital art, creative production, fashion content, or AI-driven visual storytelling
- A strong portfolio showcasing AI-generated image and/or video work — preferably within fashion, beauty, lifestyle, or culture-driven brands
- Advanced proficiency in AI creative tools such as Midjourney, Runway, Sora, Pika, and other emerging generative platforms
- Deep understanding of prompt engineering, visual iteration, and building scalable AI workflows
- A sharp eye for composition, lighting, texture, realism, and trend relevance
- Strong understanding of Gen-Z fashion culture, internet aesthetics, and social-first storytelling
- Ability to move at the speed of fast fashion — balancing high output with high quality
- Experience translating brand guidelines into visually cohesive content across multiple channels
- Strong collaboration skills and comfort working cross-functionally with Creative, Fashion, and Marketing teams
Benefits Include:
- Health, Dental, and Vision insurance, plus 401(k)
- Paid Time Off (PTO)
- Hybrid schedule: Monday–Thursday on-site at our Arts District HQ, Fridays remote
- Employee discount
- Salary range: 110,000-130,000
Role: Principal AI Solution Architect
Location: Houston, TX, 77086 - Onsite
Duration: Long term Contract
Job Description:
Key Responsibilities:
- Partner with business and technical stakeholders to identify and implement agentic AI and machine learning solutions that improve decision making, workflows, and automation
- Design and implement cloud native AI architectures using Microsoft Azure services and established AI design patterns
- Collaborate with Data Scientists and other AI Engineers to transform prototypes into production ready, scalable solutions
- Build, deploy, and operate enterprise scale machine learning pipelines, emphasizing reliability, performance, and security
- Orchestrate and configure infrastructure that enables low latency, resilient AI workloads, leveraging infrastructure as code and automation
- Contribute to reusable accelerators, templates, and patterns that improve delivery speed and consistency across teams
- Support CI/CD, monitoring, and operational practices for AI and ML systems in production environments
Required Technical Skills:
- Strong experience with Microsoft Azure, including AI/ML services and cloud native architectures
- Hands on experience deploying and operating ML pipelines using Azure Machine Learning
- Proficiency in Python and modern software engineering practices
- Experience with automation and configuration management, including Ansible
- Solid understanding of MLOps, model lifecycle management, and CI/CD for AI systems
- Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
- Working knowledge of security, identity, and access control in enterprise cloud environments
Preferred Skills:
- Experience with Microsoft Foundry
- Experience implementing or operating agentic AI systems
- Familiarity with data engineering tools such as Databricks, Spark, Azure Data Factory
- Experience integrating AI services (e.g., cognitive services, computer vision, unstructured data processing)
Experience Requirements:
- 5+ years of experience in software engineering, AI engineering, or machine learning engineering roles
- Proven experience delivering production AI or ML solutions in a cloud environment
- Experience collaborating with cross functional teams across data science, engineering, and architecture
Ways of Working:
- Ability to work independently as a contractor while integrating effectively with existing teams
- Strong communication skills, with the ability to explain complex technical concepts clearly
- Results oriented mindset with a focus on delivering business value quickly and reliably.
Role: Product Manager - Sales and Support Tech with Generative AI / Agentic AI
Duration: 12 months
Location: San Jose, CA (Hybrid)
Job Description
We are seeking a dynamic and experienced Product Manager to join our team, focusing on the Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveraging Generative AI to enhance customer experience and drive business growth.
Key Responsibilities:
• Product Strategy and Vision: Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating Generative AI capabilities to innovate and improve customer interactions.
• Market Research and Analysis: Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.
• Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap th aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders.
• Cross-functional Collaboration: Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.
• Customer Engagement: Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.
• Generative AI / Agentic AI Integration: Leverage Generative AI / Agentic AI technologies to develop innovative solutions that enhance sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency
Qualifications:
• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a plus.
• Experience: Minimum of 7 years of product management experience, with a focus on Sales and Support technologies. Proven track record of successfully launching and managing products.
• Technical Skills: Strong understanding and track record of implementing Generative AI / Agentic AI technologies and their applications in the Sales and Support domain. Experience with AI/ML frameworks and tools is highly desirable.
• Experience with Leading AI Platforms: Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable. Familiarity with integrating these platforms into enterprise-scale CRM and support systems is a strong advantage. Demonstrated success in leveraging these technologies to design scalable, intelligent solutions that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart.
• Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and make data-driven decisions.
• Communication Skills: Strong verbal and written communication skills. Ability to effectively communicate with technical and non-technical stakeholders.
• Leadership: Demonstrated leadership skills with the ability to influence and inspire crossfunctional teams. Strong project management skills and attention to detail.
Why Join Us:
• Innovative Environment: Be part of a forward-thinking company that values innovation and creativity. Work on cutting-edge technologies and make a significant impact on the industry.
• Collaborative Culture: Join a collaborative and inclusive team that values diverse perspectives and fosters a culture of continuous learning and growth.
Purpose
As a foundational member of our AI Center of Excellence, you will serve as the data science lead for enterprise AI initiatives, architecting and deploying AI solutions that make a meaningful impact across our national retail footprint. The Data Scientist Lead will work with other members of the AI COE and business leadership to identify and execute the highest-impact initiatives, own the data science lifecycle, from hypothesis and feature engineering to model validation and performance monitoring; bridging the gap between cutting-edge AI capabilities and practical business applications.
This role requires a rare blend of deep technical mastery and sharp business acumen, to translate complex data into actionable insights and intelligent systems that enhance customer experience, optimize commercial operations, and enable smarter decision-making at scale. The ideal candidate is passionate about retail innovation, thrives in ambiguity, and is energized by the opportunity to shape AI strategy from the ground up.
You’ll Be Successful With
- Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative field. Master's degree preferred.
- 5+ years in Data Science or Applied AI roles, preferably in retail or a customer-facing industry.
- Proven track record of moving models from development into production which deliver measurable impact to the business.
- Expert proficiency in Python and SQL. Comfortable with version control.
- Expertise in supervised/unsupervised learning and modern frameworks (e.g. scikit-learn, PyTorch, or TensorFlow).
- Hands-on experience building with LLMs, RAG architectures, prompt engineering, or AI agent development.
- Experience deploying and monitoring models at scale. Familiar with cloud data platforms (e.g. Databricks or Snowflake) and cloud infrastructure (Azure experience a plus).
- You understand how to apply AI to commercial problems such as demand forecasting, customer- and associate- facing applications, personalization, labor optimization, etc.
- The ability to translate "black box" model outputs into clear, actionable insights for business leadership.
- Proven ability to communicate complex technical concepts to non-technical stakeholders and influence decision-making through data-driven storytelling.
- Strong intellectual curiosity with a bias toward action and continuous improvement.
- Demonstrated ability to work autonomously while collaborating effectively within cross-functional teams.
Your Day Consists Of
- Buy vs Build leadership. Evaluate 3rd-party AI platforms and partnerships. Serve as the technical lead in vetting vendor methodologies, guiding the in-house vs external decisioning.
- Partner with business leadership to identify high-value AI opportunities, defining technical specifications and success metrics that align with enterprise strategy.
- Design, develop, and deploy custom machine learning models (impacting merchandising, commercial, labor, digital, etc.) within the Databricks environment.
- Lead experimentation design, including A/B testing and causal inference, to validate model performance and measure true incremental business lift (ROI).
- Collaborate with data engineers on feature development and with AI developers to wrap models into production-grade APIs and applications.
- Partner closely with the Customer Insights team to ensure model outputs are optimized for consumption within Power BI/DAX, turning complex predictions into actionable insights.
- Establish and enforce MLOps standards across the org, including model versioning, automated retraining, and drift monitoring.
- Serve as the primary ML subject matter expert for the broader Data Science & Insights team. Provide active coaching to analytics leaders, empowering them to identify ML-applicable use cases and effectively incorporate predictive outputs into their own functional workstreams.
- Contribute to the enterprise AI governance framework, ensuring ethical AI practices, data privacy compliance, and model transparency.
- Present findings, recommendations, and project updates to leadership and cross-functional partners in clear, compelling formats.
- Be compliant with all appropriate privacy and security protocols.
Working Conditions (travel, hours, environment)
- Limited travel required including air and car travel
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.