Senior General Manager for a large Luxury Integrated Resort in Puerto Rico

Senior General Manager for a large Luxury Integrated Resort in Puerto Rico

Client prefers you have a Background with one of the top five global luxury hotel groups or have Forbes 4- or 5-star service standards experience preferred.

This is a unique opportunity to lead one of Puerto Rico’s premier integrated resorts, offering the chance to make a significant impact on a high-profile asset while working with sophisticated ownership and a world-class team.

We are seeking an accomplished and highly strategic General Manager to lead a large-scale, luxury integrated resort in Puerto Rico. This flagship property features 400+ guestrooms, multiple food & beverage venues, golf facilities, beach club, pools, spa, and extensive recreational amenities.

The ideal candidate is a dynamic and hands-on leader with a proven track record in managing complex resort operations, driving financial performance, and cultivating a high-performance culture. Experience within one of the world’s leading luxury hotel groups is essential, along with a strong background in Forbes-rated environments.

Key Responsibilities

1. Provide overall leadership and strategic direction for all resort operations, ensuring exceptional guest experiences and service excellence
2. Oversee a multi-dimensional operation including Rooms, Food & Beverage (multi-outlet), Golf, Spa, Beach Club, Pools, and Recreation
3. Drive total revenue optimization and profitability (GOP) across all business segments
4. Lead, inspire, and develop a large workforce of 500+ employees, fostering a strong service-driven and performance-oriented culture
5. Ensure seamless coordination across all departments to deliver consistent luxury standards
6. Collaborate closely with ownership and asset management teams; provide regular performance updates and strategic recommendations
7. Oversee budgeting, forecasting, and financial planning processes, ensuring alignment with ownership expectations
8. Maintain and elevate Forbes 4- or 5-star service standards (preferred experience)
9. Identify and implement innovative sales, marketing, and revenue-generating initiatives
10. Ensure compliance with all regulatory, safety, and brand standards

Candidate Profile

1. Proven experience as a General Manager (or equivalent senior leadership role) in a large-scale luxury resort (400+ rooms)
2. Background with one of the top five global luxury hotel groups is essential.
3. Strong experience managing complex, multi-revenue stream operations including:
4. Multiple F&B outlets
5. Golf course operations
6. Beach club and recreational facilities
7. Casino operations experience is a strong advantage.
8. Demonstrated success in driving total revenue and GOP performance across rooms, F&B, golf, spa, and ancillary services.
9. Extensive experience managing large teams with a proven ability to build and sustain high-performing cultures.
10. Strong financial acumen with experience in budgeting, forecasting, and P&L management in a resort environment.
11. Experience presenting to ownership, investors, and asset managers with confidence and credibility.
12. Prior experience in the Caribbean, Latin America, or similar destination resort markets is highly desirable
13. Fluent in English; Spanish proficiency is strongly preferred

Key Competencies

1. Strategic leadership with strong operational execution
2. Commercially driven with a results-oriented mindset
3. Exceptional interpersonal and stakeholder management skills
4. Hands-on leadership style with attention to detail
5. Ability to thrive in a fast-paced, complex resort environment
6. Strong cultural awareness and adaptability

Education & Qualifications

1. Bachelor’s degree in Hospitality Management, Business Administration, or related field required
2. Advanced degree preferred

Compensation:

Salary range: US$320,000 - US$350,000 plus bonus and extensive company benefits and allowances.

Best regards,

Stephen J. Renard

Stephen J. Renard

President

Renard International Hospitality Search Consultants

Recipient of the 31st Annual Pinnacle Awards: "Hotelier Magazine, 2019 Supplier of the Year" "We use our reputation to help build yours. Celebrating over five decades of Excellence - since 1970"

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