Information Technology People Jobs in Paramount
573 positions found — Page 7
Company Description
Cocomint Inc. is the parent company of cocomintbeauty, the #1 TikTok Shop for Asian Beauty in the United States. Cocomint Inc. is the retail arm of an Asian goods wholesale company and was founded in 2023.
We are passionate about skincare innovation, and recognize how beauty products can play an important role in an individual's life. Having sold over 1 million Asian beauty products on TikTok Shop and initiated several viral trends in the TikTok beauty space, we are looking to constantly push the envelope of what is possible in the intersection of Asian Beauty technology and Western sensibilities.
Cocomint is also a TikTok Shop Partner (TSP) that specializes in helping Korean Beauty and lifestyle brands scale on the platform.
Role Description
The Human Resources Associate supports the day-to-day operations of the Human Resources function and helps ensure that company policies, procedures, and employment practices are administered effectively and in compliance with applicable laws and regulations.
This role is responsible for assisting with employee onboarding, HR administration, compliance, benefits coordination, and maintaining accurate employee records. The Human Resources Associate will also help foster a positive workplace culture by supporting employee engagement initiatives and serving as a resource for team members regarding HR policies and procedures.
This position is ideal for an early-career HR professional looking to gain broad experience across multiple HR disciplines within a fast-growing organization.
Key Responsibilities
- Coordinate new hire onboarding and offboarding, including paperwork, system access, and orientation
- Maintain employee records and HR systems (HRIS, personnel files, compliance documentation)
- Assist with benefits administration, enrollments, and employee questions
- Serve as a first point of contact for basic HR questions and escalate more complex issues as needed
- Assist with job posts and recruiting coordination (interview scheduling, candidate communication, offer letter support)
- Support HR programs such as performance reviews, trainings, and engagement initiatives
- Ensure compliance with required employment documentation (I-9s, posters, acknowledgments, etc.)
- Assist leadership with policy implementation and updates (handbooks, SOPs)
- Support documentation related to employee relations matters under guidance
- Help track compliance items (leaves, accommodations, required trainings)
- Coordinate with external HR consultants, legal counsel, or PEOs as needed
- Manage day-to-day office operations, supplies, and vendor relationships
- Coordinate office schedules, meetings, and company-wide events
- Serve as a point of contact for facilities, IT setup coordination, and workplace needs
- Help maintain a welcoming, organized, and efficient office environment
- Support leadership with ad hoc administrative and operational tasks as business needs fluctuate
- Maintain and manage the company’s LinkedIn page, ensuring content is current, professional, and aligned with company initiatives
- Post updates related to hiring, company announcements, team highlights, and workplace culture
- Support employer branding initiatives to help attract qualified candidates and strengthen the company’s professional presence
- Coordinate with marketing or leadership when appropriate to share company milestones, events, and recruitment updates
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
- 2–3 years of HR, administrative, or operations experience
- Strong organizational and administrative skills
- High attention to detail and accuracy
- Ability to handle confidential information with discretion
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to work with employees at all levels
- Proficiency in Microsoft Office and HRIS systems preferred
- Experience with HRIS or payroll systems (ADP, Gusto, etc.)
- Familiarity with California employment laws
- Interest in growing within the HR field
Compensation & Work Hours
- Salary range: $45,000 – $60,000 annually, depending on experience.
- Full time (40 hours per week)
- In-person position at our office in Long Beach, CA
- Remote work on Wednesdays
Benefits
- Health Insurance
- 401K Matching
- Paid time off (vacation, sick leave, and company holidays)
- Professional development and career growth opportunities
- Hands-on experience in a fast-growing beauty and e-commerce startup environment
Equal Opportunity Statement
Cocomint Inc. is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- Seeking an experienced Associate Principal to lead and design scalable technical architectures with expertise in Architecture Patterns SOA and Microservices
- Design and develop comprehensive architectural diagrams to guide system development and integration Apply advanced Architecture Patterns and Styles to create scalable reliable and maintainable solutions.
- Lead the design and implementation of SOA and Microservicesbased architectures to support business agility
- Collaborate with cross-functional teams to align technical architectures with business goals and requirements
- Evaluate emerging technologies and recommend architectural improvements to enhance system performance and scalability
- Ensure adherence to architectural standards and best practices across projects.
- Mentor and guide technical teams on architecture principles and design methodologies
Roles and Responsibilities
- Drive the architectural strategy and vision for complex enterprise solutions within the Technical Architecture family
- Develop and maintain architectural frameworks and governance to ensure consistency across projects
- Conduct architectural reviews and provide expert guidance to development teams
- Facilitate communication between stakeholders, including business development and operations teams. Identify risks and propose mitigation strategies related to architectural decisions
- Lead innovation initiatives by exploring new architectural styles and patterns
- Provide leadership in troubleshooting and resolving complex architectural issues
- Support the professional growth of team members through coaching and knowledge sharing
Mandatory Skills :
- Architecture Patterns and Styles
- Microservices Architecture
- Architectural diagrams
- SOA and Microservices-Based Architecture
- Software Engineering and Design Architecture
- CI/CD Architecture
- Service-Oriented Architecture
- Architectural Patterns
Position: Project Management Analyst
Location: Cypress, CA (Hybrid)
Pay: $35 - $40/hour
Experience: Experience supporting project teams, program operations, or client service environments required.
Type: Contract
Schedule: Monday–Friday; Day Shift
Conde Group is seeking a Project Management Analyst to join a growing and dynamic team!
Job Description:
- Track project activities, milestones, and deliverables to support program execution.
- Maintain project trackers, documentation, and reporting tools.
- Manage project dashboards and ensure data accuracy and timely updates.
- Prepare and distribute daily and weekly project status reports.
- Monitor and manage the project email inbox, responding to inquiries and routing requests.
- Communicate with client employees and stakeholders regarding program activities and updates.
- Track project issues and coordinate follow-ups to maintain program visibility.
- Support project coordination efforts to ensure alignment with client expectations.
Position Requirements:
- Advanced proficiency with Microsoft Excel, PowerPoint, and Word.
- Strong organizational and time-management skills.
- Experience managing multiple tasks in a fast-paced, client-facing environment.
- Strong analytical and reporting skills.
- Clear written and verbal communication skills.
- Professional and service-oriented approach when working with stakeholders.
Conde Group is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Meet REVOLVE:
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.
Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.
To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium apparel?
Main purpose of the Brand Marketing Analyst role:
Lead insights generation and performance measurement across brand marketing initiatives. Serve as a key liaison between marketing, analytics, and executive stakeholders, driving optimization through data storytelling, robust experimentation, and cross-channel analysis.
Major Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Outstanding analytical skills, with strong academic background in Marketing Analytics, Economics, Business, or a related field.
- Proficiency in SQL and data visualization tools (e.g., Tableau, Looker); familiarity with statistical testing and modeling tools (e.g., Python, R) is a plus.
- Proven business acumen and results oriented mindset.
- Excellent communication and stakeholder management skills.
- Proven experience translating complex data into strategic insights that influence executive decision-making.
Minimum Qualifications:
- A BA/BS Degree is required
- 3+ years of experience in a strong analytical environment
- Proficiency in Tableau and Excel
- SQL and database knowledge
- Strong written and verbal communication
Preferred Qualifications:
- Background in brand lift studies (e.g., Meta, YouTube, or survey-based)
- Working knowledge of media mix modeling (MMM) or multi-touch attribution (MTA) frameworks.
- Industry experience in consumer-facing brands, such as fashion & beauty
- Statistical background
- Experience in omnichannel marketing environments, including paid media, influencer, PR, content, and organic social.
- Experience with coaching and mentorship for others
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
A reasonable estimate of the current base salary range is $75,000 to $90,000.
ERP Manager (Microsoft Dynamics 365 Business Central)
Location: Torrance, CA (Hybrid work environment)
Employment Type: Full-time
Salary Range: $90,000 – $110,000 annually (commensurate with experience)
Work Authorization: Must be authorized to work in the U.S. without sponsorship.
Position Overview
We are seeking an experienced ERP Manager to lead ERP implementation initiatives while also supporting presales activities and business development efforts. This role combines project management, functional leadership, client-facing presales support, and strategic system planning. The ERP Manager will work closely with executive leadership, sales teams, offshore engineering teams, and clients to design ERP solutions that align with operational and financial objectives. This role also requires occasional travel to client sites to support implementation activities, user testing, and training.
Key Responsibilities
1. Project Leadership & Delivery
· Lead full-cycle ERP implementation projects from discovery to go-live and post-launch support
· Develop and manage project plans, budgets, and resource allocations
· Manage risks, scope, and client expectations
· Ensure on-time and on-budget project delivery
· Coordinate with offshore engineering teams to optimize task allocation and maintain development quality
2. Presales & Solution Consulting
· Participate in client discovery meetings and requirements workshops
· Provide solution design support during proposal development
· Prepare high-level solution architecture and implementation approaches
· Estimate project scope, timelines, and resource requirements
· Support RFP/RFI responses and client presentations
· Partner with Sales to help close ERP-related opportunities
3. Business & Functional Leadership
· Translate business requirements into functional ERP configurations
· Advise clients on best practices in Finance, Sales, Purchasing, and Inventory processes
· Identify opportunities for automation and operational efficiency
· Align ERP capabilities with financial reporting and management needs
4. Team & Executive review Management
· Supervise internal ERP consultants and coordinate with external vendors
· Work with global/HQ teams on cross-border ERP initiatives
· Collaborate with offshore engineers to ensure efficient delivery and consistent implementation quality
· Mentor junior consultants and build internal ERP capabilities
· Communicate effectively with executive leadership and department heads
5. Governance & Continuous Improvement
· Support user acceptance testing (UAT) and implementation readiness
· Provide client training and guidance to ensure successful system adoption
· Travel to client sites when needed to assist with testing, training, and implementation support
· Establish ERP governance and documentation standards
· Monitor system performance and recommend enhancements
· Drive adoption of Microsoft ecosystem tools (Power Platform, reporting tools, etc.)
Required Qualifications
· 5+ years of ERP implementation experience
· 2+ years of project leadership or PM experience
· Experience participating in presales or solution consulting activities
· Strong experience with Microsoft Dynamics 365 Business Central preferred
· Solid understanding of Finance, Accounting, Sales, Purchasing, and Inventory processes
· Experience preparing project estimates and implementation plans
· Experience collaborating with offshore or distributed engineering teams
· Willingness to travel to client sites for testing support and user training when needed
· Excellent client-facing communication skills
· Business-level Japanese proficiency (日常会話レベル以上)
· Must be authorized to work in the U.S. without sponsorship
· Must be available for hybrid work
Preferred Qualifications
· Experience in IT services or ERP consulting firms
· Experience supporting Japanese subsidiaries in the U.S.
· Familiarity with Microsoft Power Platform
· PMP certification or equivalent
· Experience in manufacturing or distribution environments
Number of Openings
Meet REVOLVE:
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a
trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.
Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.
To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium apparel?
Major Responsibilities
- Manage the Copywriting team’s daily operations, guiding the collection and completion of accurate technical and descriptive product copy
- Build, develop, and mentor a high-performing and reliable Copywriting team through strategic hiring, comprehensive training, and ongoing coaching and performance management.
- Ensure all product copy is complete, accurate, and standardized across categories in accordance with brand and content guidelines
- Create and maintain clear copywriting guidelines on garment construction, silhouettes, fabrications, key features, and labeling. Partner with Buying and Merch to use data-driven insights to strategically integrate SEO language into product descriptions
- Lead and manage the timely organization, categorization, and upload of product listings across all sites and departments, ensuring descriptions, images, site navigation, and specifications are correct and align with company standards
- Partner with Buying, Merchandising, and Studio teams to ensure seamless coordination of launch timelines
- Develop and manage a product upload calendar to support new site launches, platform updates, and product listing initiatives
- Seek ways to innovate, implement, and optimize processes to increase speed-to-site while maintaining accuracy and brand consistency through automation to improve scalability
- Leverage data and reporting insights to forecast, plan, and adjust product flow and resource allocation for optimal alignment with business goals
- Utilize data analytics and performance reporting to drive strategic decisions on product uploads for optimal impact that aligns with business objectives
- Drive the development, testing, prioritization, implementation, and evaluation of key product upload strategies and initiatives
- Cultivate and mentor a cohesive team that fosters innovation, data-driven decision-making, and continuous growth
- Foster strong communication and collaboration with senior leadership and cross-functional partners to align priorities and enhance workflows across departments
Required Competencies
- Extensive knowledge of related e-commerce upload software, tools, org charts, and best practices
- Deep understanding of fashion retail and e-commerce trends, with a forward-thinking approach to digital innovation
- Ability to collaborate with cross-functional teams to ensure accuracy, consistency, and optimized content for customer experience, SEO, and business performance
- Strong analytical skills with an ability to interpret data from various sources and apply it to their specific workflows
- Demonstrates initiative, attention to detail, and follow-through in daily tasks, priority projects, and initiatives
- Exceptional problem solver that can anticipate questions, independently assess solutions, and think critically and creatively
- Passionate about leadership and talent development, fostering growth through coaching and mentorship
- Hands-on leader who leads by example and is not afraid to roll up their sleeves when needed
- Experience managing and developing a team
- Ability to thrive in an environment where tasks, priorities, and projects change rapidly
- Flexible and agile, capable of pivoting strategies in response to industry changes
- Self-motivated and proactive, with excellent verbal, written, and analytical communication skills
- Strong time management skills, with the ability to prioritize tasks and projects effectively to meet tight deadlines and remain composed under pressure
- Experience with e-commerce copy and uploads standards and demands
- Knowledge of apparel silhouettes, construction, fits, and fabrics across the industry
Minimum Qualifications
- Bachelor’s degree or equivalent professional experience
- 3 - 5 years of project management and leadership experience
- 5+ years of management experience, including managing direct reports
- Deep expertise in copyediting, proofreading standards, and product data standards
- Professional experience within a fashion e-commerce environment
- Proficient in Gmail and Google Workspace ecosystem, Microsoft Excel, Word, PowerPoint, and online navigation
Preferred Qualifications
- 2 - 4 years of experience in technical writing
- 2 - 4 years of operations experience
- Experience in multi-brand e-commerce retail environments
- Strong understanding of REVOLVE and FWRD customers, with the ability to ensure all content aligns with each brand’s identity and audience expectations
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
A reasonable estimate of the current base hourly/salary range is $80,000 to $100,000 per year.
Location:
Golden, CO
Company:
Western Express
Pay:
$0.40 to $0.48 per mile
Route Type:
otr, regional
Start Date:
ASAP
About the PositionCALL TO SPEAK WITH A SEATING SPECIALIST TODAY!
(833) 615-1594
Why wait to earn more?
Western Express has immediate openings for entry level company truck drivers and driver trainers. With our newly increased pay package, you'll earn one of the highest rates in the industry!
CALL (833) 615-1594
or
APPLY NOW ! Limited opportunities!
We Offer:
GREAT PAY
– Recent grads can make up to
$80,000
their
FIRST YEAR!
HIGH RATES
– Start up to
48 CPM
+ increase up to
53 CPM
within your
first year !
RELIABLE HOME TIME
– Get home every 12-16 days with OTR or
home every week
with Regional!*
Experienced top earners and trainers make up to
$100,000
per year!
Outstanding Team incentives: Up to
$3,400/week
per team!
Choose Flatbed or
100% no-touch
Dry Van freight with 60-80%
drop and hook *
$1,000
driver referral bonuses –
unlimited!
Dependable trucks : Well-maintained fleet equipped with the
latest safety technology
Excellent Benefits: Health, Dental and Vision + 401k
Pet & Rider policies
Paid Vacation
NO EXPERIENCE NECESSARY ! WE WILL GIVE YOU THE TRAINING YOU NEED! (CDL-A required)
INTERESTED IN BEING A DRIVER TRAINER?
Drive with Western for 3 months or more and you can qualify as a driver trainer at Western Express! Call today for more details on how you can earn up to
$100,000 annually !
Have you been out of driving for 3 years or more? Are you a recent CDL-A grad? Call us for information about our Training Programs today!
Western Express is a non-discriminatory and equal opportunity employer. Regardless of your background, we'd like to speak with you to see if you qualify.
*Flatbed/Van freight and regional fleet availability subject to geographical eligibility.**Subject to change without notice. Additional restrictions may apply. Call for details.
Requirements
Valid CDL-A (Class A CDL)
21+ Years of Age
Location:
Golden, CO
Company:
Western Express
Pay:
$0.40 to $0.61 per mile
Route Type:
otr
Start Date:
ASAP
About the PositionCALL TO SPEAK WITH A SEATING SPECIALIST TODAY!
(833) 615-1594
Real Miles. Real Money.
Western Express has immediate openings in our Dry Van division for company drivers and driver trainers! With our newly increased pay package, you'll earn one of the highest rates in the industry!
CALL (833) 615-1594
or
APPLY NOW!
Limited opportunities!
We Offer:
GREAT PAY
– Earn up to
$90,000
per year!
HIGH RATES
– Experienced drivers now earn up to
56 CPM!
NEW SAFETY BONUS -
Qualify for an
extra 5 CPM
and take home up to
$700 more
every month!*
Stay moving: 100%
no-touch
freight and 60-80%
drop and hook !
Dependable trucks : Well-maintained fleet equipped with the
latest safety technology
Outstanding Team incentives: Up to
$3,400/week
per team
$1,000
driver referral bonuses –
unlimited!
Excellent Benefits: Health, Dental and Vision + 401k
Pet & Rider policies
Paid Vacation
NO EXPERIENCE NECESSARY ! WE WILL GIVE YOU THE TRAINING YOU NEED! (CDL-A required)
INTERESTED IN BEING A DRIVER TRAINER?
Drive with Western for 3 months or more and you can qualify as a driver trainer at Western Express! Call today for more details on how you can earn up to
$100,000
annually!
Have you been out of driving for 3 years or more? Are you a recent CDL-A grad? Call us for information about our Training Programs today!
Western Express is a non-discriminatory and equal opportunity employer. Regardless of your background, we'd like to speak with you to see if you qualify.
*Safety bonus eligibility conditions apply, including minimum mileage, accident-free driving and more.**Subject to change without notice. Additional restrictions may apply. Call for details.
Requirements
Valid CDL-A (Class A CDL)
21+ Years of Age
Job Title: Senior Facility Planning & Capital Asset Analyst
Pay: Competitive Market Rate
Job Type: long term consultant (W2 contract w/ benefits)
Location: Onsite - Long Beach, CA
The CSI Companies are seeking a Senior Facility Planning & Capital Asset Analyst to support long-term capital planning, facility space management, and infrastructure improvements for a large healthcare campus. This role will collaborate with hospital services, leadership teams, and planning groups to evaluate facility needs, analyze data, and develop strategic plans that guide capital improvements and operational efficiency over the next 10 years.
The ideal candidate will have strong data analysis, project planning, and reporting skills, along with experience supporting facility planning, capital asset management, or healthcare infrastructure projects.
Key Responsibilities
- Attend weekly Capital Asset Management (CAM) meetings and collaborate with hospital service working groups to support facility planning initiatives.
- Conduct research using internal databases and planning systems to analyze space utilization, patient projections, and facility capacity needs.
- Develop formal reports and analytical summaries assessing the current state of hospital space, infrastructure, and operational support.
- Translate facility and space requirements into multi-year project plans, outlining capital projects and improvements needed over a 10-year planning horizon.
- Review existing Master Facility Plans and identify areas requiring updates based on operational changes or infrastructure assessments.
- Provide timely responses to requests for information (RFIs), calls, and email inquiries related to facility planning and capital projects.
- Assist with space management surveys and site assessments to document the function, ownership, and use of spaces across the campus.
- Support the planning and coordination of space relocations and departmental moves associated with renovations, construction, or operational needs.
- Develop visualization materials, briefs, and presentations for leadership, stakeholders, and external audiences.
- Participate in planning sessions to scope future infrastructure projects and identify areas requiring specialized technical expertise.
- Ensure planning recommendations align with federal regulations, facility standards, and compliance requirements.
- Assist in developing architectural and engineering planning documentation for campus facilities, including utilities and infrastructure systems.
- Contribute to pre-SCIP design planning efforts, including project impact assessments, space gap analysis, and infrastructure evaluations.
- Support the development of movement mitigation strategies to minimize disruptions to medical center operations during construction or renovation projects.
- Assist with cost estimation and budget forecasting for planned capital projects based on pre-design investigations and planning results.
- Participate in Facility Master Planning coordination meetings, providing analysis and recommendations for future capital investments.
- Identify, evaluate, and recommend solutions for complex infrastructure and facility planning challenges affecting campus operations.
- Support planning for improvements including building renovations, interior upgrades, utility systems, water distribution, drainage systems, roads, and campus infrastructure.
Qualifications & Experience
- Bachelor’s degree required (Architecture, Engineering, Data Analytics, Healthcare Administration, Urban Planning, or related field preferred).
- 2+ years of experience in data analytics, facility planning, healthcare planning, or related analytical roles.
- 1+ year of project planning or project management experience supporting infrastructure or facility initiatives.
- Knowledge of data analysis tools and methodologies, including data mining, database management, statistical analysis, and reporting.
- Experience working with data tools such as SQL, R, SAS, or similar analytical platforms is preferred.
- Familiarity with healthcare facility operations and Patient-Centered Care culture is highly desirable.
- Experience supporting master planning or strategic planning efforts within healthcare or commercial environments.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) required.
- Exposure to AutoCAD, Revit, or Microsoft Project is a plus.
About CSI Companies
CSI Companies is a national workforce solutions firm that delivers strategic staffing and consulting services across technology, healthcare, financial services, and professional services industries. We partner with leading organizations, including global consulting firms, to connect top talent with impactful career opportunities.
Benefits Offered:
- Weekly pay
- Medical, dental, and vision coverage
- Voluntary Life and AD&D coverage
- Paid Training
- Opportunity for advancement upon performance and availability
Director of Customer Service & Call Center Operations
The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.
This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.
Key Responsibilities
Patient & Partner Experience Leadership
- Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
- Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
- Oversee service delivery for patients, PCP practices, specialists, and broker partners
- Translate feedback and complaints into measurable service improvements
People Leadership & Culture
- Lead, coach, and develop managers and frontline customer service teams
- Foster a respectful, accountable, and service-driven culture
- Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence
Operations & Performance Management
- Oversee daily contact center operations (phone, digital, portal)
- Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
- Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
- Use data and dashboards to drive continuous improvement
Value-Based Care & Clinical Partnership
- Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
- Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention
Compliance & Systems
- Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
- Partner with IT to optimize telephony, CRM, and contact center technologies
Qualifications
Required:
- Bachelor’s degree in Healthcare Administration, Business, or related field preferred
- 7+ years of healthcare customer service or call center leadership experience
- Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
- Proven success leading large frontline service teams
- Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
- Strong understanding of culturally competent service for senior populations
Preferred:
- Experience serving Asian or immigrant senior populations
- Familiarity with EMR, CRM, and workforce management systems
- Lean, Six Sigma, or Service Excellence training
Success Measures
- Improved patient, provider, and broker satisfaction
- Reduced escalations and complaints
- Improved access metrics and first-contact resolution
- Strong employee engagement and retention
AMM BENEFITS
When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:
- Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
- Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
- Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
- Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
- Career Development: Tuition reimbursement to support your education and growth.
- Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!