Information Technology People Jobs in Clive

Description: This is an on-site position located in Johnston, Iowa.

The Customer Service Representative works under close supervision to provide customer service to our members for our health, dental, and vision plans by performing the following duties.

Receives telephone inquiries regarding various aspects of the group health, dental, and vision program such as claims, eligibility, and coverage questions.

Educate members on plan benefits, coverage limitations, and coinsurance/deductibles/out-of-pocket maximums using plain, clear language.

Protect member privacy and comply with HIPAA and company policies to verify caller and ensure proper documentation is on file before releasing protected health information Maintain accurate record keeping for member providing summary of call, listing any actionable items, creating follow-up tasks when necessary, and indicating resolution of call.

Navigate multiple systems while assisting members to search for information in knowledge base system, claims payor systems, and benefits administration system.

Conducts research and resolves issues for customer inquiries in a timely manner.

Responsible for prepping documents for scanning purposes and handling outgoing mail.

Provides additional administrative support for the department.

Other testing, projects and duties as assigned related to the job.

Requirements: Required Education: High school diploma or general education degree (GED) Required Work Experience: One to two years of related experience and/or training, or equivalent combination of education and experience.

Technology Skills: Ability to operate PC, Copy machine, scanner, fax machine and telephone.

Proficient with Microsoft Office Required skills or traits for the position: Strong customer service skills including active listening, empathy, attention to detail, and problem solving.

Ability to organize and prioritize tasks and work assignments; ability to complete multiple tasks simultaneously with accuracy and quality.

Excellent written and oral communication skills.

Specialized Certifications: Must be willing to obtain Iowa Accident Health and Life insurance license within the first year of employment .

PIc2da3465d821-25448-39614895

Full-Time | Leadership Opportunity | Impact-Driven Role

The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.

This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.

• Oversee and support the clinical practice standards within the department.

• Ensure safe, high-quality, and effective delivery of clinical services.

• Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.

• Provide accessible leadership—offering guidance, problem solving, and support for the care team.

• Stay current with emerging clinical trends, technologies, and best practices.

• Monitor staffing levels to balance exceptional care with financial responsibility.

• Ensure clinical operations reflect current coding, billing, and reimbursement expectations.

• Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.

• Respond promptly to patient concerns, incident reports, and safety events.

• Ensure compliance with all regulatory, accrediting, and licensing requirements.

• Proactively identify and correct unsafe conditions.

• Promote a culture of patient safety and accountability.

• Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.

• Collaborate with physicians, staff, volunteers, and leaders across the organization.

• Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.

• Support organizational change by educating and encouraging staff with clarity and enthusiasm.

• Manage stress constructively and help team members navigate challenges.

• Recruit, hire, and retain highly skilled team members.

• Ensure thorough onboarding, training, and competency assessments.

• Provide consistent, honest, and constructive performance feedback.

• Support staff development and educational opportunities.

• Drive team engagement, celebrate success, and cultivate a positive workplace culture.

• Maintain an acceptable turnover rate through strong leadership and support.

• Contribute to the development and management of the department’s annual budget.

• Monitor expenditures and adjust staffing and resources based on workload.

• Ensure efficient use of personnel, materials, equipment, and time.

• Follow and promote all safety, infection control, and colleague health procedures.

• Use required personal protective equipment consistently.

• Demonstrate strong knowledge of department emergency procedures.

• Report and remove unsafe equipment and conditions.

• Maintain a safe and healthy working environment for all.

• A collaborative leader with strong clinical judgment.

• A proactive problem-solver who thrives in a dynamic care environment.

• A communicator who inspires trust, engagement, and teamwork.

• An advocate for patient-centered care and continuous improvement.

• A values-driven healthcare professional dedicated to MercyOne’s mission.

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.

• Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.

• Current Iowa RN license required; Illinois RN license required if practicing in Illinois.

• Current certifications:

  • Basic Life Support (BLS)

  • Advanced Cardiovascular Life Support (ACLS)

  • Mandatory Reporter

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Cardiac Device Nurse plays a critical role in the comprehensive care of patients with implanted cardiac devices, including pacemakers, implantable cardioverter-defibrillators (ICDs), and insertable cardiac monitors (ICMs). This position involves direct patient care, device interrogation and programming, patient education, and collaboration with cardiologists and other healthcare professionals to optimize patient outcomes. The ideal candidate will possess specialized knowledge in cardiac electrophysiology and a strong commitment to patient safety and education.

Key Responsibilities:

• Device Interrogation and Programming:
  • Perform in-person and remote interrogations of pacemakers, ICDs, and ICMs according to established protocols and physician orders.
  • Analyze device data, including electrograms, trends, and diagnostic information, to identify arrhythmias, lead issues, and device malfunctions.
  • Program devices based on physician orders and patient needs, ensuring optimal device function and appropriate therapy delivery.
  • Document all device interrogations, programming changes, and patient responses accurately and thoroughly in the electronic health record (EHR).
• Patient Education and Support:
  • Provide comprehensive education to patients and their families regarding their cardiac device, including its function, potential alarms, lifestyle modifications, follow-up schedules, and emergency protocols.
  • Address patient questions and concerns with empathy and clarity.
  • Monitor patient symptoms and device performance, providing guidance and escalating issues to the physician as needed.
• Clinic Operations:
  • Schedule and coordinate in-person and remote device follow-up appointments.
  • Manage device alerts and transmissions from remote monitoring systems, triaging and escalating urgent findings to the cardiologist.
  • Assist with device recalls and advisories, ensuring timely patient notification and appropriate action.
  • Maintain device clinic equipment and inventory.
  • Collaborate with device company representatives for technical support, education, and access to new technologies.
• Collaboration and Communication:
  • Work closely with cardiologists, electrophysiologists, medical assistants, and other clinic staff to ensure coordinated and efficient patient care.
  • Communicate effectively with patients, families, and healthcare team members.
  • Participate in team meetings, quality improvement initiatives, and continuing education pertinent to cardiac device management.
• Documentation and Compliance:
  • Maintain accurate, complete, and timely documentation of all patient encounters, device data, and communications in the EHR, adhering to clinic policies and regulatory standards.
  • Ensure compliance with all relevant policies, procedures, and regulatory requirements (e.g., HIPAA, JCAHO).

Qualifications:

• Education: Graduate of an accredited school of nursing (BSN Preferred)
• Licensure: Current, unencumbered Registered Nurse (RN) license in Iowa
• Experience: Minimum of 2 years of clinical nursing experience, with at least 1 year specifically in cardiac device management (pacemakers, ICDs, ICMs) in a clinic or hospital setting.
• Certifications:
  • Basic Life Support (BLS) certification required.
  • Advanced Cardiovascular Life Support (ACLS) certification preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Full-Time | Leadership Opportunity | Impact-Driven Role

The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.

This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.

• Oversee and support the clinical practice standards within the department.

• Ensure safe, high-quality, and effective delivery of clinical services.

• Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.

• Provide accessible leadership—offering guidance, problem solving, and support for the care team.

• Stay current with emerging clinical trends, technologies, and best practices.

• Monitor staffing levels to balance exceptional care with financial responsibility.

• Ensure clinical operations reflect current coding, billing, and reimbursement expectations.

• Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.

• Respond promptly to patient concerns, incident reports, and safety events.

• Ensure compliance with all regulatory, accrediting, and licensing requirements.

• Proactively identify and correct unsafe conditions.

• Promote a culture of patient safety and accountability.

• Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.

• Collaborate with physicians, staff, volunteers, and leaders across the organization.

• Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.

• Support organizational change by educating and encouraging staff with clarity and enthusiasm.

• Manage stress constructively and help team members navigate challenges.

• Recruit, hire, and retain highly skilled team members.

• Ensure thorough onboarding, training, and competency assessments.

• Provide consistent, honest, and constructive performance feedback.

• Support staff development and educational opportunities.

• Drive team engagement, celebrate success, and cultivate a positive workplace culture.

• Maintain an acceptable turnover rate through strong leadership and support.

• Contribute to the development and management of the department’s annual budget.

• Monitor expenditures and adjust staffing and resources based on workload.

• Ensure efficient use of personnel, materials, equipment, and time.

• Follow and promote all safety, infection control, and colleague health procedures.

• Use required personal protective equipment consistently.

• Demonstrate strong knowledge of department emergency procedures.

• Report and remove unsafe equipment and conditions.

• Maintain a safe and healthy working environment for all.

• A collaborative leader with strong clinical judgment.

• A proactive problem-solver who thrives in a dynamic care environment.

• A communicator who inspires trust, engagement, and teamwork.

• An advocate for patient-centered care and continuous improvement.

• A values-driven healthcare professional dedicated to MercyOne’s mission.

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.

• Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.

• Current Iowa RN license required; Illinois RN license required if practicing in Illinois.

• Current certifications:

  • Basic Life Support (BLS)

  • Advanced Cardiovascular Life Support (ACLS)

  • Mandatory Reporter

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Cardiac Device Nurse plays a critical role in the comprehensive care of patients with implanted cardiac devices, including pacemakers, implantable cardioverter-defibrillators (ICDs), and insertable cardiac monitors (ICMs). This position involves direct patient care, device interrogation and programming, patient education, and collaboration with cardiologists and other healthcare professionals to optimize patient outcomes. The ideal candidate will possess specialized knowledge in cardiac electrophysiology and a strong commitment to patient safety and education.

Key Responsibilities:

• Device Interrogation and Programming:
  • Perform in-person and remote interrogations of pacemakers, ICDs, and ICMs according to established protocols and physician orders.
  • Analyze device data, including electrograms, trends, and diagnostic information, to identify arrhythmias, lead issues, and device malfunctions.
  • Program devices based on physician orders and patient needs, ensuring optimal device function and appropriate therapy delivery.
  • Document all device interrogations, programming changes, and patient responses accurately and thoroughly in the electronic health record (EHR).
• Patient Education and Support:
  • Provide comprehensive education to patients and their families regarding their cardiac device, including its function, potential alarms, lifestyle modifications, follow-up schedules, and emergency protocols.
  • Address patient questions and concerns with empathy and clarity.
  • Monitor patient symptoms and device performance, providing guidance and escalating issues to the physician as needed.
• Clinic Operations:
  • Schedule and coordinate in-person and remote device follow-up appointments.
  • Manage device alerts and transmissions from remote monitoring systems, triaging and escalating urgent findings to the cardiologist.
  • Assist with device recalls and advisories, ensuring timely patient notification and appropriate action.
  • Maintain device clinic equipment and inventory.
  • Collaborate with device company representatives for technical support, education, and access to new technologies.
• Collaboration and Communication:
  • Work closely with cardiologists, electrophysiologists, medical assistants, and other clinic staff to ensure coordinated and efficient patient care.
  • Communicate effectively with patients, families, and healthcare team members.
  • Participate in team meetings, quality improvement initiatives, and continuing education pertinent to cardiac device management.
• Documentation and Compliance:
  • Maintain accurate, complete, and timely documentation of all patient encounters, device data, and communications in the EHR, adhering to clinic policies and regulatory standards.
  • Ensure compliance with all relevant policies, procedures, and regulatory requirements (e.g., HIPAA, JCAHO).

Qualifications:

• Education: Graduate of an accredited school of nursing (BSN Preferred)
• Licensure: Current, unencumbered Registered Nurse (RN) license in Iowa
• Experience: Minimum of 2 years of clinical nursing experience, with at least 1 year specifically in cardiac device management (pacemakers, ICDs, ICMs) in a clinic or hospital setting.
• Certifications:
  • Basic Life Support (BLS) certification required.
  • Advanced Cardiovascular Life Support (ACLS) certification preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Full-Time | Leadership Opportunity | Impact-Driven Role

The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.

This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.

• Oversee and support the clinical practice standards within the department.

• Ensure safe, high-quality, and effective delivery of clinical services.

• Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.

• Provide accessible leadership—offering guidance, problem solving, and support for the care team.

• Stay current with emerging clinical trends, technologies, and best practices.

• Monitor staffing levels to balance exceptional care with financial responsibility.

• Ensure clinical operations reflect current coding, billing, and reimbursement expectations.

• Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.

• Respond promptly to patient concerns, incident reports, and safety events.

• Ensure compliance with all regulatory, accrediting, and licensing requirements.

• Proactively identify and correct unsafe conditions.

• Promote a culture of patient safety and accountability.

• Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.

• Collaborate with physicians, staff, volunteers, and leaders across the organization.

• Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.

• Support organizational change by educating and encouraging staff with clarity and enthusiasm.

• Manage stress constructively and help team members navigate challenges.

• Recruit, hire, and retain highly skilled team members.

• Ensure thorough onboarding, training, and competency assessments.

• Provide consistent, honest, and constructive performance feedback.

• Support staff development and educational opportunities.

• Drive team engagement, celebrate success, and cultivate a positive workplace culture.

• Maintain an acceptable turnover rate through strong leadership and support.

• Contribute to the development and management of the department’s annual budget.

• Monitor expenditures and adjust staffing and resources based on workload.

• Ensure efficient use of personnel, materials, equipment, and time.

• Follow and promote all safety, infection control, and colleague health procedures.

• Use required personal protective equipment consistently.

• Demonstrate strong knowledge of department emergency procedures.

• Report and remove unsafe equipment and conditions.

• Maintain a safe and healthy working environment for all.

• A collaborative leader with strong clinical judgment.

• A proactive problem-solver who thrives in a dynamic care environment.

• A communicator who inspires trust, engagement, and teamwork.

• An advocate for patient-centered care and continuous improvement.

• A values-driven healthcare professional dedicated to MercyOne’s mission.

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.

• Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.

• Current Iowa RN license required; Illinois RN license required if practicing in Illinois.

• Current certifications:

  • Basic Life Support (BLS)

  • Advanced Cardiovascular Life Support (ACLS)

  • Mandatory Reporter

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Cardiac Device Nurse plays a critical role in the comprehensive care of patients with implanted cardiac devices, including pacemakers, implantable cardioverter-defibrillators (ICDs), and insertable cardiac monitors (ICMs). This position involves direct patient care, device interrogation and programming, patient education, and collaboration with cardiologists and other healthcare professionals to optimize patient outcomes. The ideal candidate will possess specialized knowledge in cardiac electrophysiology and a strong commitment to patient safety and education.

Key Responsibilities:

• Device Interrogation and Programming:
  • Perform in-person and remote interrogations of pacemakers, ICDs, and ICMs according to established protocols and physician orders.
  • Analyze device data, including electrograms, trends, and diagnostic information, to identify arrhythmias, lead issues, and device malfunctions.
  • Program devices based on physician orders and patient needs, ensuring optimal device function and appropriate therapy delivery.
  • Document all device interrogations, programming changes, and patient responses accurately and thoroughly in the electronic health record (EHR).
• Patient Education and Support:
  • Provide comprehensive education to patients and their families regarding their cardiac device, including its function, potential alarms, lifestyle modifications, follow-up schedules, and emergency protocols.
  • Address patient questions and concerns with empathy and clarity.
  • Monitor patient symptoms and device performance, providing guidance and escalating issues to the physician as needed.
• Clinic Operations:
  • Schedule and coordinate in-person and remote device follow-up appointments.
  • Manage device alerts and transmissions from remote monitoring systems, triaging and escalating urgent findings to the cardiologist.
  • Assist with device recalls and advisories, ensuring timely patient notification and appropriate action.
  • Maintain device clinic equipment and inventory.
  • Collaborate with device company representatives for technical support, education, and access to new technologies.
• Collaboration and Communication:
  • Work closely with cardiologists, electrophysiologists, medical assistants, and other clinic staff to ensure coordinated and efficient patient care.
  • Communicate effectively with patients, families, and healthcare team members.
  • Participate in team meetings, quality improvement initiatives, and continuing education pertinent to cardiac device management.
• Documentation and Compliance:
  • Maintain accurate, complete, and timely documentation of all patient encounters, device data, and communications in the EHR, adhering to clinic policies and regulatory standards.
  • Ensure compliance with all relevant policies, procedures, and regulatory requirements (e.g., HIPAA, JCAHO).

Qualifications:

• Education: Graduate of an accredited school of nursing (BSN Preferred)
• Licensure: Current, unencumbered Registered Nurse (RN) license in Iowa
• Experience: Minimum of 2 years of clinical nursing experience, with at least 1 year specifically in cardiac device management (pacemakers, ICDs, ICMs) in a clinic or hospital setting.
• Certifications:
  • Basic Life Support (BLS) certification required.
  • Advanced Cardiovascular Life Support (ACLS) certification preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Full-Time | Leadership Opportunity | Impact-Driven Role

The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.

This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.

• Oversee and support the clinical practice standards within the department.

• Ensure safe, high-quality, and effective delivery of clinical services.

• Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.

• Provide accessible leadership—offering guidance, problem solving, and support for the care team.

• Stay current with emerging clinical trends, technologies, and best practices.

• Monitor staffing levels to balance exceptional care with financial responsibility.

• Ensure clinical operations reflect current coding, billing, and reimbursement expectations.

• Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.

• Respond promptly to patient concerns, incident reports, and safety events.

• Ensure compliance with all regulatory, accrediting, and licensing requirements.

• Proactively identify and correct unsafe conditions.

• Promote a culture of patient safety and accountability.

• Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.

• Collaborate with physicians, staff, volunteers, and leaders across the organization.

• Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.

• Support organizational change by educating and encouraging staff with clarity and enthusiasm.

• Manage stress constructively and help team members navigate challenges.

• Recruit, hire, and retain highly skilled team members.

• Ensure thorough onboarding, training, and competency assessments.

• Provide consistent, honest, and constructive performance feedback.

• Support staff development and educational opportunities.

• Drive team engagement, celebrate success, and cultivate a positive workplace culture.

• Maintain an acceptable turnover rate through strong leadership and support.

• Contribute to the development and management of the department’s annual budget.

• Monitor expenditures and adjust staffing and resources based on workload.

• Ensure efficient use of personnel, materials, equipment, and time.

• Follow and promote all safety, infection control, and colleague health procedures.

• Use required personal protective equipment consistently.

• Demonstrate strong knowledge of department emergency procedures.

• Report and remove unsafe equipment and conditions.

• Maintain a safe and healthy working environment for all.

• A collaborative leader with strong clinical judgment.

• A proactive problem-solver who thrives in a dynamic care environment.

• A communicator who inspires trust, engagement, and teamwork.

• An advocate for patient-centered care and continuous improvement.

• A values-driven healthcare professional dedicated to MercyOne’s mission.

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.

• Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.

• Current Iowa RN license required; Illinois RN license required if practicing in Illinois.

• Current certifications:

  • Basic Life Support (BLS)

  • Advanced Cardiovascular Life Support (ACLS)

  • Mandatory Reporter

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Cardiac Device Nurse plays a critical role in the comprehensive care of patients with implanted cardiac devices, including pacemakers, implantable cardioverter-defibrillators (ICDs), and insertable cardiac monitors (ICMs). This position involves direct patient care, device interrogation and programming, patient education, and collaboration with cardiologists and other healthcare professionals to optimize patient outcomes. The ideal candidate will possess specialized knowledge in cardiac electrophysiology and a strong commitment to patient safety and education.

Key Responsibilities:

• Device Interrogation and Programming:
  • Perform in-person and remote interrogations of pacemakers, ICDs, and ICMs according to established protocols and physician orders.
  • Analyze device data, including electrograms, trends, and diagnostic information, to identify arrhythmias, lead issues, and device malfunctions.
  • Program devices based on physician orders and patient needs, ensuring optimal device function and appropriate therapy delivery.
  • Document all device interrogations, programming changes, and patient responses accurately and thoroughly in the electronic health record (EHR).
• Patient Education and Support:
  • Provide comprehensive education to patients and their families regarding their cardiac device, including its function, potential alarms, lifestyle modifications, follow-up schedules, and emergency protocols.
  • Address patient questions and concerns with empathy and clarity.
  • Monitor patient symptoms and device performance, providing guidance and escalating issues to the physician as needed.
• Clinic Operations:
  • Schedule and coordinate in-person and remote device follow-up appointments.
  • Manage device alerts and transmissions from remote monitoring systems, triaging and escalating urgent findings to the cardiologist.
  • Assist with device recalls and advisories, ensuring timely patient notification and appropriate action.
  • Maintain device clinic equipment and inventory.
  • Collaborate with device company representatives for technical support, education, and access to new technologies.
• Collaboration and Communication:
  • Work closely with cardiologists, electrophysiologists, medical assistants, and other clinic staff to ensure coordinated and efficient patient care.
  • Communicate effectively with patients, families, and healthcare team members.
  • Participate in team meetings, quality improvement initiatives, and continuing education pertinent to cardiac device management.
• Documentation and Compliance:
  • Maintain accurate, complete, and timely documentation of all patient encounters, device data, and communications in the EHR, adhering to clinic policies and regulatory standards.
  • Ensure compliance with all relevant policies, procedures, and regulatory requirements (e.g., HIPAA, JCAHO).

Qualifications:

• Education: Graduate of an accredited school of nursing (BSN Preferred)
• Licensure: Current, unencumbered Registered Nurse (RN) license in Iowa
• Experience: Minimum of 2 years of clinical nursing experience, with at least 1 year specifically in cardiac device management (pacemakers, ICDs, ICMs) in a clinic or hospital setting.
• Certifications:
  • Basic Life Support (BLS) certification required.
  • Advanced Cardiovascular Life Support (ACLS) certification preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Full-Time | Leadership Opportunity | Impact-Driven Role

The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.

This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.

• Oversee and support the clinical practice standards within the department.

• Ensure safe, high-quality, and effective delivery of clinical services.

• Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.

• Provide accessible leadership—offering guidance, problem solving, and support for the care team.

• Stay current with emerging clinical trends, technologies, and best practices.

• Monitor staffing levels to balance exceptional care with financial responsibility.

• Ensure clinical operations reflect current coding, billing, and reimbursement expectations.

• Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.

• Respond promptly to patient concerns, incident reports, and safety events.

• Ensure compliance with all regulatory, accrediting, and licensing requirements.

• Proactively identify and correct unsafe conditions.

• Promote a culture of patient safety and accountability.

• Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.

• Collaborate with physicians, staff, volunteers, and leaders across the organization.

• Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.

• Support organizational change by educating and encouraging staff with clarity and enthusiasm.

• Manage stress constructively and help team members navigate challenges.

• Recruit, hire, and retain highly skilled team members.

• Ensure thorough onboarding, training, and competency assessments.

• Provide consistent, honest, and constructive performance feedback.

• Support staff development and educational opportunities.

• Drive team engagement, celebrate success, and cultivate a positive workplace culture.

• Maintain an acceptable turnover rate through strong leadership and support.

• Contribute to the development and management of the department’s annual budget.

• Monitor expenditures and adjust staffing and resources based on workload.

• Ensure efficient use of personnel, materials, equipment, and time.

• Follow and promote all safety, infection control, and colleague health procedures.

• Use required personal protective equipment consistently.

• Demonstrate strong knowledge of department emergency procedures.

• Report and remove unsafe equipment and conditions.

• Maintain a safe and healthy working environment for all.

• A collaborative leader with strong clinical judgment.

• A proactive problem-solver who thrives in a dynamic care environment.

• A communicator who inspires trust, engagement, and teamwork.

• An advocate for patient-centered care and continuous improvement.

• A values-driven healthcare professional dedicated to MercyOne’s mission.

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.

• Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.

• Current Iowa RN license required; Illinois RN license required if practicing in Illinois.

• Current certifications:

  • Basic Life Support (BLS)

  • Advanced Cardiovascular Life Support (ACLS)

  • Mandatory Reporter

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.