Information Technology People Jobs in Berkeley, CA

The Clinic Operations Manager (COM) manages or assists in managing one or more facilities providing ambulatory care services. Ensures staff provides high quality, cost-effective, accessible, and patient centered care across all aspects of the continuum, which comply with state, federal and local requirements. The COM is responsible for developing and maintaining fiscal budgets and encouraging staff development on an on-going basis.

ESSENTIAL JOB FUNCTIONS:

• Manages the daily operations of ambulatory care services throughout the continuum.
• Ensures staff provides the highest quality of care and are in compliance with Primary Care Medical Home (PCMH), state, federal and local requirements.
• Collaborates with the Medical Director, Associate Medical Director (AMD) and other health care providers in establishing, implementing, and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations.
• Collaborates with the Medical Director and AMD in developing/implementing the level of patient services and the day-to-day operations of the department.
• Acts as a liaison with payer representatives and/or regulatory entities.
• Leads various audit efforts.
• Acts as patient advocate resolving patient care issues.
• Demonstrates strong interpersonal communication skills.
• Develops, monitors, and manages budgets and resource allocations.
• Supports Medical Director, Associate Medical Director (AMD) in achieving quality and financial goals
• Provides on-going staff development.
• Provides staff feedback on an on-going basis. Performs annual evaluations to all direct reporting staff.
• Develops implements and monitors departmental policies and procedures which support the organization’s goals.
• Manages and resolves human resource, employee and department safety, and risk management issues.
• Determines the appropriate staff mix for staffing purposes.
• Develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
• Provides coaching/counseling sessions as appropriate.
• Develops and maintains effective procedures, and working relationships with other departments in the organization, regulators, and external customers.
• Ensures staff and patient confidentiality is maintained.
• Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel. Responsible for carrying out supervisory/managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and hiring of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Performs other job duties as required by manager/supervisor.

Qualifications

• Bachelor’s degree in Administration or related field or master’s degree preferred.
• At least 2 years managerial experience preferred.
• Must have excellent interpersonal skills and the ability to handle difficult people and difficult situations.
• Experience in staff development and excellent written and oral skills are required.
• Must be accountable to handle money and balance finances.
• Ability to provide excellent customer service and assist in the resolution of disputes.
• Current documentation of Basic Life Support is required.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and Mandarin) preferred.
• Fluent in other languages are an asset.

STATUS:

• This is an FLSA exempt position.
• This is an OSHA high-risk position.
• This is a full-time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).

ABOUT CAPH/SNI

The California Association of Public Hospitals and Health Systems (CAPH) represents the state’s 17 public health care systems, forming the core of California’s health care safety net. CAPH advances policies that strengthen its members’ ability to provide high-quality, culturally responsive care for all Californians and to train the next generation of health care professionals.

The California Health Care Safety Net Institute (SNI), CAPH’s 501(c)(3) affiliate, supports this mission through programs that improve care delivery and patient outcomes. Together, CAPH and SNI function as a matrix organization, working side by side to achieve shared goals for California’s public health care systems and the communities they serve.

The ideal candidate understands and embraces CAPH/SNI values—dedication to the mission of ensuring equal access to high quality health care for all; collaboration with shared accountability; and excellence, as well a genuine interest in health care and desire to learn more to effectively support policy efforts. CAPH/SNI are committed to advancing equity and are deeply committed to racial, cultural, and ethnic diversity. Qualified applicants of all races, people with all abilities, and veterans are encouraged to apply.

WORK ENVIRONMENT

CAPH/SNI operates in a hybrid work environment, with two required in-person days (Monday and Wednesday) at the office in Oakland, CA for those living 40 miles or less from the office; one required in-person day (Monday) for the other group. The remaining days are conducted remotely.

SUMMARY

Directly reporting to the Vice President of Finance, General Counsel, this position is responsible for analyzing, supporting and developing financial, policy and operational initiatives that strengthen the ability of public hospital systems to meet their long and short-term goals. This position is responsible for participating on and/or leading project teams and certain policy areas under the direction of the Vice President of Finance, General Counsel; communicating the results and implications of financial data analyses to staff, stakeholders, and members; and building external relationships with member leadership, California state administration and other stakeholders. It is essential that this position seek to understand CAPH’s strategies, goals, and interdependencies to effectively and efficiently develop policies and execute on legislative initiatives. This position is classified as exempt.

PRIMARY RESPONSIBLITIES

Under general supervision from the Vice President of Finance, General Counsel and working with the other members of the CAPH finance and policy teams, the Senior Finance Health Care Policy Analyst is responsible for developing, leading or supporting the analytical and financial work required in the support of policies and programs which further the interests of public hospital systems in California, particularly in the areas of health care financing for low-income individuals and the impact of health care reform on public hospitals. Key responsibilities include:

§ Provides expertise and stewardship in relevant data sets, including hospital finance data and is comfortable conducting high level data analyses and working with large data sets

§ Under direction from the Vice President of Finance as well as other members of the CAPH finance team, conducts analyses and recommends possible strategies and positions on initiatives, including identifying and troubleshooting financing and data limitations as well as operational and policy issues at the local, state and federal levels

§ Develops proposals to preserve and enhance health care safety net funding

§ Translates the results of financial data analyses into easy-to-understand charts, graphs, and other visuals, to explain the analysis and conclusions to the VP of Finance, other staff, stakeholders (including the State), member CFOs, and others

§ Informs and advises colleagues on connections between this work and other ongoing CAPH priorities, and makes recommendations for action

§ Collaborates with colleagues on other teams to provide clear and concise input, analysis, and expertise on issues as assigned, such as those related to waiver programs and Medi-Cal managed care financing structures

§ Anticipates, identifies, and responds to CAPH member hospital needs related to finance and safety net funding issues

§ Establishes and maintains effective relationships with State administration staff and stakeholders with interests/ties to relevant policies

§ Collaborates with other team members to solicit their input in order to strengthen analytic products

§ Provides recommendations on ways to enhance data capabilities and increase organization depth in data sets

§ Identifies program/project linkages that will strengthen the organization’s ability to effectively support the member public health care systems ultimately meeting their mission

§ Represents CAPH at stakeholder forums, informational and legislative briefings, and other external forums

§ Tracks, analyzes, and supports the advancement and revision of relevant legislation and regulations on a timely basis

§ Acquires, maintains, and educates members in the proficiency of public health care system financing knowledge

KNOWLEDGE & EXPERIENCE

·        4+ years of health analytics, finance, policy within hospital, health plan, or other related health care settings

·        Strong quantitative and analytic abilities, including financial modeling.

·        An advanced degree in public policy, finance, health care administration, or closely related field is preferred but not required

·        Advanced Excel skills required and experience with statistical software packages is a plus but not required

·        Ability to conceptualize, structure, and conduct quantitative and policy analyses

·        Ability to link and communicate technical data with policy issues

·        Ability to effectively manage multiple priorities in a fast-paced, intense and often times unpredictable environment

·        Demonstrated ability to build effective relationships and represent CAPH in a wide variety of policy and advocacy settings

·        Ability to analyze legislation and health policy proposals at state and federal levels is not required but is a plus

·        Ability to conduct analyses and propose strategies for consideration by the VP of Policy and Leadership in response to changes in health care policy

·        Solid understanding of California health policy, particularly as it relates to underserved and low-income populations

·        Strong written and verbal communication skills

·        Excellent interpersonal skills and ability to work effectively in small, team-based environment.

The starting salary range for this position is $115,000-$135,000. CAPH offers an extremely competitive benefits package.

Interested applicants must send a resume and a cover letter via email to to be considered.  

Clinical Research Associate - Oncology

• Must have 1.8 years of onsite monitoring experience
• Must have experience in Oncology

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

What You Will Be Doing:

• Serve as the primary point of contact between investigational sites and the sponsor
• Conduct all types of site visits, including selection, initiation, routine monitoring, and close-out
• Ensure site compliance with ICH-GCP, SOPs, and regulations
• Maintain up-to-date documentation in CTMS and eTMF systems
• Support and track site staff training and maintain compliance records
• Monitor patient safety, ensuring timely and accurate AE/SAE/PQC reporting
• Support subject recruitment and retention efforts at the site level
• Oversee drug accountability and ensure proper storage, return, or destruction
• Resolve data queries and drive timely, high-quality data entry
• Document site progress and escalate risks or issues to the clinical team
• Assist in tracking site budgets and ensuring timely site payments (as applicable)
• Collaborate with cross-functional partners including CTAs, LTMs, and CTMs

You are:

• A graduate with a Bachelor’s degree in Life Sciences or equivalent, or a qualified RN
• Eligible to work in United States without visa sponsorship
• A clinical research professional with 2+ years of on-site monitoring experience in the pharmaceutical or CRO industry
• Experienced monitoring oncology trials required.
• Proficient in ICH-GCP, local regulatory requirements, and clinical systems like CTMS and eTMF
• A clear communicator, problem-solver, and collaborative team player
• Willing and able to travel up to 50% for on-site monitoring visits

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Ray Therapeutics mission is to restore vision to people with retinal degenerations. RayTx is using a novel bioengineered optogenetic protein optimized for human vision delivered by AAV to restore visual function in a mutation agnostic approach and without the need for light enhancing eyewear. The company is developing its lead candidate RTx-015 in retinitis pigmentosa, a degenerative retinal disease with significant unmet medical need as well as a pipeline to treat both rare and large market indications.

We are currently seeking a Manager, Clinical Outsourcing and Vendor Management. Reporting to the Vice President, Head of Clinical Operations, Science & Quality, you will be responsible for overseeing and facilitating the outsourcing of services and management of external vendors to ensure the successful execution of clinical trials. You will partner with clinical project teams and cross-functional team members to assess key vendors and optimize outsourcing strategies, vendor selection, vendor oversight and relationship management for Ray Therapeutic’s needs. This role is critical in ensuring that outsourced clinical activities meet program goals, regulatory requirements, timelines, and quality standards.

Key Responsibilities include but are not limited to:

• Provide primary outsourcing and vendor management support for clinical operations supporting clinical trials within Ray Therapeutics, ensuring alignment with study objectives
• Interact closely with cross-functional teams to identify and meet outsourcing and contracting needs for clinical vendors, including CROs, laboratories, and specialty providers
• Lead the vendor identification, assessment, qualification and selection process for outsourced services, including preparing and managing requests for proposals, coordinating cross-functional review and assessment, performing qualification assessments and conducting budget analysis and negotiation
• Identify and promote cost-saving opportunities and spend conservation through close monitoring of out-of-scope cost adjustments with vendors and detailed review and negotiation of contracted budgets and change orders. Foster strong relationships with key vendors to achieve better pricing and more favorable payment terms. Ensure that all out-of-scope costs are properly authorized by relevant stakeholders and documented comprehensively
• Together with key team members, ensure vendor adherence to contract or individual scope of work throughout life of study
• Monitor and analyze vendor performance trends across individual functions and across multiple projects/programs. Perform quarterly oversight management and report to senior management.
• Contribute to the development and optimization of process, tools, and templates to improve overall outsourcing and vendor management practices. Train internal teams on best practices and new procedures
• Build and maintain strong, collaborative relationships with external vendors and internal stakeholders on clinical programs, and supporting project teams in the resolution of vendor performance issues

Qualifications:

• Bachelor’s Degree in life sciences, business, or related field
• Minimum of 3 years’ experience in clinical operations managing external vendors, outsourcing, or vendor management within the pharmaceutical, biotechnology, or CRO industry
• Proven experience managing clinical vendors and outsourcing activities for clinical trials
• Strong knowledge of GCP, ICH guidelines, and relevant regulatory requirements
• Excellent negotiation, communication, and interpersonal skills
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient
• Proficiency in MS Office Suite and collaboration platforms such as Sharepoint; experience with contract management systems a plus

Compensation Range and Benefits:

• For this role, the anticipated base salary range: $95,000 to $125,000, based on the candidate's professional experience level. The final salary offered for this position may take into account a number of factors including, but not limited to skills, education, and experience.
• Ray Therapeutics also offers annual performance-based bonus, annual equity awards and a comprehensive benefits package.

At Ray Therapeutics, we celebrate diversity and are committed to creating an inclusive environment for all employees; providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

All employment is decided on the basis of qualifications, merit, and business need.

Search Firm Representatives Please Read Carefully

Ray Therapeutics does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Please, no phone calls or emails.

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished HR Generalist.

____________________________________________

NOTE- THIS IS LARGELY REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: HR Generalist (Job id – 3230438)

Location: San Francisco CA (95% Remote/5% onsite a few times a year)

Duration: 6 Months + Strong Possibility of Extension

_____________________________________________________

HR Generalist experience (i.e. experience working on the lifecycle of an employee, e.g., onboarding, managing payroll, employment issues, offboarding, etc.), Academic/University experience.

Job Function Summary:

• Involves recommending, developing, implementing, administering, coordinating, and / or evaluating Academic Personnel policies, labor contracts, statutes, programs, and procedures covering one or more of the following: academic recruitment, appointment, and advancement; compensation and salary administration; welfare programs; visa procurement; benefits; payroll; training and development; academic personnel misconduct; equity; labor and employee relations issues governing represented academic personnel.
• Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.
• As a seasoned experienced professional with a comprehensive understanding of university campus, and unit academic practices, policies, and procedures, resolves moderate to complex academic personnel-related issues affecting a broad range of academic titles in imaginative and practical ways.
• The individual will be the primary academic contact for a set of client departments.

___________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Medical Office Coordinator

__________________________________________________

NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Medical Office Coordinator (Job Id - # 3232549)

Location: San Francisco CA 94158

Duration: 6 Months + Strong Possibility of Extension

______________________________________________________

• Job duties: Administrative Practice Coordinator- incoming phone call management and routing, Patient scheduling appointments, administrative tasks
• Managing front desk & back desk administrative office work, MS word, excel, outlook experience.
• Excellent customer service, excellent communication skills, patient phone call management, patient scheduling, front desk & back desk administrative office work, MS word, excel, outlook experience
• Soft skills/characteristics: strong customer service, communication, attention to detail skills
• Estimated number of patients in clinic per day or calls per day if call center: 300 patients in clinic per day
• Supports Office Coordinator with insurance authorization, authorization tracking, and communication with patients regarding insurance requirements and limitations.
• Specific number of year’s experience? Prefer at least 6 months experience in health care EPIC Apex training preferred) but depends on skill set
• Proven ability to deal with a wide variety of individuals
• Must have experience with EPIC APEX

________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Patient Scheduling Coordinator

__________________________________________________

NOTE- THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: Patient Scheduling Coordinator(Job Id - # 3232549)

Location: San Francisco CA 94158

Duration: 6 Months + Strong Possibility of Extension

______________________________________________________

• Job duties: Administrative Practice Coordinator- incoming phone call management and routing, Patient scheduling appointments, administrative tasks
• Managing front desk & back desk administrative office work, MS word, excel, outlook experience.
• Excellent customer service, excellent communication skills, patient phone call management, patient scheduling, front desk & back desk administrative office work, MS word, excel, outlook experience
• Soft skills/characteristics: strong customer service, communication, attention to detail skills
• Estimated number of patients in clinic per day or calls per day if call center: 300 patients in clinic per day
• Supports Office Coordinator with insurance authorization, authorization tracking, and communication with patients regarding insurance requirements and limitations.
• Specific number of year’s experience? Prefer at least 6 months experience in health care EPIC Apex training preferred) but depends on skill set
• Proven ability to deal with a wide variety of individuals
• Must have experience with EPIC APEX

________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished EPIC Cadence Applications Analyst.

_______________________________________________

NOTE- THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position: EPIC Cadence Applications Analyst (Job Id - # 3236547)

Location: Los Angeles CA 90024 (100% REMOTE)

Duration: 12 months + Strong Possibility of Extension

____________________________________________________

• Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications.
• They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application.
• The Analyst works with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests.
• Analyst will be focused on Decision Tree build for onboarding specialties to our centralized Patient Call Center, build related to implementing new requests, optimization of current workflows, Nova upgrade notes, input as needed for integration projects across the health system, and assisting with high-priority break-fix tickets.

Required Experience:

• Cadence Certification with a minimum of 5 years’ experience required.
• Cadence Decision Tree experience
• Break-fix problem investigation and resolution
• Nova (Epic Upgrade) notes
• New DEP Cadence Build
• Referrals and Referral Order build is highly preferred

________________________________________________________

Bhupesh Khurana

Lead Technical Recruiter

Email –

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished Bilingual Call Center Representative (Healthcare | Remote After Training).”

** LOCATION: Remote 11050 Olson Drive Suite 100, Rancho Cordova, CA, 95670| (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 6 Months +

** WORK SCHEDULE: 09:00 am – 06:00 pm PST

** TRAINING: 4-5 Weeks

** START DATE: Apr 06, 2026

Pay Rate: $20.25/hr. W2

Note:

• Initial Training will be ONSITE, after training, they will work remotely until TBD.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and Armenian.

ESSENTIAL JOB DUTIES:

• A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma / GED
• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Professional Recruiter

Phone: 925-297-6323

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep (Local-REMOTE)”

Position: Bilingual Customer Service Rep (Local-REMOTE)

Location: Rancho Cordova, CA (Full address: 3130 Kilgore Road, Rancho Cordova, CA 95670)

Duration: 3-4 months+ Contract with high possibility of extension!!!

Pay rate: $20.25/hr on W2

Note:

• Initial Training will be ONSITE, after training, the candidate is allowed to work remotely.
• Work from home will be allowed.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian.
• Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work REMOTELY.

JOB DESCRIPTION:

• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

JOB RESPONSIBILITIES:

• Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
• Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
• Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
• Follows policies and procedures applicable to the position.

Recruiter Contact Info

Gurjant Singh

Phone: 925-297-5994

Email:

'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with a service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.