Information Technology Jobs in Woburn

702 positions found — Page 26

New England Sports Museum Tour Guide, TD Garden
✦ New
Salary not disclosed

The opportunity

Delaware North Sportservice is hiring a part-time Greeter to join our team at The Sports Museum in Boston, Massachusetts. The Sports Museum is located in TD Garden, and you will provide backstage arena tours for guests. In this role, you'll be a storyteller for our guests at the Museum, speaking about Boston history and sports.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

What will you do?

  • Greet guests with enthusiasm and provide assistance where needed.
  • Lead guided tours of The Sports Museum and parts of TD Garden.
  • Assist in the daily operations of The Sports Museum including cleanliness of the facility.
  • Manage daily guest attendance records.
  • All other duties assigned.

More about you

  • Customer service experience required.
  • Associates must be able to provide their own transportation and parking costs to/from work.
  • Weekday availability from 10 am - 5 pm is preferred, noting the Museum is open Monday - Sunday. Occasional hours may be required for special events, preparation for exhibit openings, etc.
  • Public speaking experience preferred.
  • Basic knowledge of Boston history and Boston sports is preferred.
  • Must be available to work on weekends.
  • Bilingual/Multilingual is a plus.

Shift details

Days
Evenings as needed
M-F
Holidays
Every weekend

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Not Specified
Head of GIA Investment Performance Measurement and Analytics
✦ New
Salary not disclosed

Head of GIA Investment Performance Measurement and AnalyticsInvestment ManagementFull-TimeNew York, NY, Boston, MA or Springfield, MAThe OpportunityMassMutual Investment Management (IM) seeks a seasoned investment management and operations professional to lead the investment performance function for MassMutual's General Investment Account (GIA).

This role reports to the Head of Manager Oversight and will:Design, and oversee implementation of models, policies, and procedures for a best-in-class performance and attribution reporting function.Help drive strategy and execution of investment performance measurement, attribution, and reporting programs supporting MassMutual's Board, CIO, and other key stakeholders.Help shape market commentary and attribution narratives for internal and external stakeholders, including affiliate managers and GPs.Complete the feedback loop for MassMutual Investment Management in the performance space by collaborating with teams supporting product profitability analysis and PMs managing ALM and capital allocation decisions.The TeamThe Manager Oversight team is part of IM's Strategy and Governance organization, reporting to MassMutual's CIO.

The team oversees IM's asset manager relationships and functions, including manager operational due diligence, investment mandate onboarding & lifecycle management, and investment performance.

Adjacent teams handle business strategy and planning, vendor oversight, investment compliance, and investment reporting for MassMutual's Board & Investment Committee.The Impact and Key Responsibilities:Lead MassMutual's investment performance measurement, attribution, and reporting function for a $250B+ General Investment Account (GIA).

In this role you will be on the starting line to help influence, design and implement a state-of-the-art performance measurement and attribution capability.

This senior leadership role requires strategic planning, influence, executive visibility, and the opportunity to transform performance analytics and attribution capabilities for a prestigious insurance company.Evolve existing practices and refresh methodologies, assumptions, and models to introduce new and industry best practice approaches for presenting performance across products, asset classes, and instruments.Lead strategic platform rationalization and evaluate performance engines to enhance analytics.Provide technical expertise in portfolio management, finance, capital markets, and investment performance reporting, guiding decisions to align with market standards.Contribute to portfolio reporting and attribution by applying experience across asset classes and investment strategies, ensuring liability-driven investment strategies and ALM models are accurately derived and validated.Collaborate directly with portfolio managers and lead teams to achieve strategic alignment across functions, simplifying complex income and return objectives under liability constraints while maintaining precision and accuracy in reporting.Manage the evolution of the program to maximize total-portfolio view and coverage for GIA reporting, expanding capabilities important to investment team members.Help develop a long-term roadmap to unlock value and greater ROI for the Performance program, including performance monitoring as a compensating control for financial reporting.Help drive the development of reporting standards for leadership and Board materials, framing investment successes, market impacts, and risk-adjusted performance drivers.Help with the design of data integration between IBOR/ABOR systems and performance engines to optimize data validation, reporting efficiency, and portfolio transparency.Lead strategic initiatives to align performance reporting with insurance industry practices, NAIC classifications, and risk-based capital requirements, ensuring compliance and strategic flexibility.Serve as a trusted advisor to the CIO and Senior Leadership Team, influencing investment strategy communication and Board-level reporting.The Minimum QualificationsBachelor's degree in STEM, Finance-Accounting, Actuarial Science, or related field.10+ years in investment management with progressive experience focusing on performance measurement, attribution, and reporting.5+ years in leading teams and/or investment strategy and decision-making for an asset owner, allocator or investment advisor, in a role focused on: investment performance, attribution and analysis; portfolio management; product management or research; portfolio strategy or securities research [investment selection].Experience with liability-driven investment strategies, including ALM frameworks, duration matching, and immunization techniques.Experience designing, building, and calibrating investment return, valuation, or risk models for capital allocation in multi-asset portfolios.Advanced Excel and quantitative modeling; familiarity with GIPS standards and compliance; strong understanding of risk-adjusted return metrics (TWR, IRR, Brinson attribution, factor attribution).Ability to integrate cash flow projections and liability schedules into performance analytics; can source index and reported market yields or returns as benchmarks, model, select "best-fit," and defend rationale in Q&A with investment professionals.Deep knowledge of fixed income, structured credit, private credit, and alternative investments; understanding of insurance asset management and regulatory frameworks; working knowledge of NAIC and statutory accounting preferred.Expertise in designing attribution models that incorporate liability benchmarks; ability to optimize portfolios for duration and convexity matching; strong leadership and stakeholder engagement across investment, actuarial, and risk teams.Proven ability to establish and maintain strong relationships with peers and key partners throughout the organization and in their external, professional networks.Familiar with full spectrum of geographic and credit risk demographics: IG, HY, and Distressed; NA, EMEA, APAC; Developed or Emerging Markets.Technical Skills Covering:Multi-Asset (total portfolio) Total-Return Presentation and Public Market Benchmark SelectionRelative-Spread, Relative-Yield, and Relative-Market/Index Return Comps (Alts-Benchmarks)Bond-Factor Analytics (and to a lesser extent, Equity-Factors)Duration-Adjusted Return ModelingPortfolio Hedge Attribution: Global Asset-Country and FX Risk; Key-Rate Risk: Default RiskThe Ideal QualificationsMaster's degree in STEM, Finance, Quantitative Analytics, or MBA; CPA or actuarial credentials for ALM depth a plus.CFA, CIPM or equivalent designation strongly preferred; CAIA or FRM a plus.Deep familiarity with Global Investment Performance Standards (GIPS); experience managing GIPS verification and composite construction for liability-driven portfolios.Proven ability to implement automation for performance and ALM reporting; experience with data governance and integration of liability projections into performance dashboards.Experience configuring, and testing platforms integrated across the investment ecosystem, such as Performance Engines (SS&C Advent Geneva/APX, Eagle Performance, Clearwater Analytics), Portfolio Management and IBOR Platforms (BlackRock Aladdin, SimCorp Dimension, Charles River IMS), ALM & LDI Tools (Bloomberg PORT, proprietary actuarial systems, Beacon), and Instrument Cashflow and CP-Credit Risk Modeling Services (Intex, Moody's, S&P).Experience implementing BlackRock PBORExperience with majority of investments or instruments in: Gov & Corporate Debt, Bank Loans, PE Sponsor and Non-Sponsored Mid-Market Loans and Private Credit, Commercial & Residential Real Estate Debt, Consumer/Retail and Real Estate ABS, Structured ABF, Structured Credit, CLOs/CDOs, Municipal Bonds, Private LP's, Direct-PE.Technical Skills Covering:Private Equity & Equity-Pacing ModelsCash-Weighted Returns (IRR and realized-CF holding-period yield)Capital-Multipliers (for closed & evergreen portfolios/private-alts strategies)#LI-LC1MassMutual is an equal employment opportunity employer.

We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Not Specified
Client Portfolio Consultant
✦ New
🏢 Massmutual
Salary not disclosed
Boston, Massachusetts 1 day ago
The Opportunity We're looking for a motivated and ambitious Client Portfolio Consultant to join our growing wealth management organization!Your work will be fast-paced and innovative and will require marshaling resources across the organization.

You'll interface frequently with our broader Wealth Management organization and help us implement best practices of portfolio management.

The Team Our team is a dynamic, energetic, and problem-solving powerhouse that continues to grow, evolve, learn, adapt and solve problems.

We come from a diverse set of backgrounds and thought processes, and welcome debate, innovation, better ways of thinking and help evolving our team towards accomplishing our mission.

We are incentivized to solve investment problems, and connect to the purpose to using investment tools to thoughtfully and helpfully accomplish the goals and objectives of our clients.

The Impact This role focuses on helping create efficiencies and scale across an organization with significant growth potential, while delivering a high‐quality experience for advisors and their clients.

The individual partners closely with advisors and their staff to support a seamless client onboarding process and maintain strong, ongoing relationships.Key responsibilities include, but are not limited to:Helping create efficiencies and scale for an organization with meaningful growth potentialInteracting with advisors and their staff to deliver great client experience during onboarding and ongoing relationship Monitoring client's investment portfolios to ensure aligned with investor's objectives as well as market conditions and outlookStaying up to date with MMLIS product offerings as well as relevant investment and trading news, and economic trends.Collaborating with the broader investment organization designed around solving real client problemsContribute to the growth of the MassMutual Investment Management business.Proactively research and address client investment management needs, and interact with the broader investment organization to develop solutionsThe Minimum QualificationsBachelor's degree 2+ years of operational or customer service experience in the financial services industry, including direct interaction with advisors and clients.Series 7 & 66 at time of application or must obtain within 180 days of hire The Ideal Qualifications Wealth management or client portfolio management experienceCFA or other industry designationsExceptional analytical, problem solving, and communication skills What to Expect as Part of MassMutual and the Team Regular meetings with the Wealth Management team Focused one-on-one meetings with your managerNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits#LI-SB1MassMutual is an equal employment opportunity employer.

We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Not Specified
Suitability Principal
✦ New
🏢 Massmutual
Salary not disclosed
Boston, Massachusetts 1 day ago
The OpportunityMML Investors Services is looking for a Suitability Principal who understands the needs of our sophisticated financial advisors and their staff.

The principal is responsible for managing time-sensitive and frequently escalated cases with confidence and professionalism, consistently prioritizing the needs of our advisors and their clients.

Other functions Advisory Operations and Cashiering.

Furthermore, you will conduct back-office reviews of complex, high risk brokerage money movement transactions for accounts clearing through National Financial Services.

In this role you will demonstrate accountability, agility, and strong business acumen along with courage, even in the most difficult situations.

Strong collaboration with our peer teams throughout the broker dealer is also critical to your success.The TeamAs the Broker-Dealer (BD) and Registered Investment Advisor (RIA) arm of MassMutual's Wealth Management organization, we have grown significantly over recent years.

This will remain among our top strategic pillars.

To best align and support this growth, we have segmented the service and operations facets to exclusively support our top-tier advisors.

Branded Society 1851 Wealth Management, our strategy includes growing and retaining our experienced advisor population through MassMutual agencies across the country.

We aim to support our advisors with white glove, comprehensive service to help them expand and scale their practices.

Our culture embraces a team mentality and thrives on effective collaboration, strong business acumen, and a laser focus on eloquent and detailed communication.

The team of about 20 associates, both FINRA-licensed and unlicensed, executes on daily back-office operations aimed at enhancing the advisor experience.The ImpactThe In Force team will deliver education and drive readiness in an ever-changing, fast paced environment.

You must ensure the team is well positioned to support the day-to-day execution of often complex securities transactions and delivering strong individual production results.

Additionally, you will provide exceptional service to advisors and their staff while also contributing to strategic 'Making it Easier' initiatives.

The ideal candidate must demonstrate strong communication skills along with the ability to learn, adapt, all while being the 'go-to' for a talented and dynamic team.The Minimum QualificationsFINRA Series 7 & 24 required at time of application3+ years MMLIS experience and / or 4+ years' experience with Brokerage/ Money Movement transactionsHigh School Diploma/GED/HiSETPrincipals working 100% remotely may be subject to on-site inspection by MML and/or regulatorsCandidates residing within 50 miles of MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the Springfield officeThe Ideal QualificationsOver 5 years of MMLIS experience1+ year experience coaching/mentoringBachelor's degreeSelf-starter that can make prudent, risk-based decisions with autonomyKnowledge of the MassMutual career agency system and sales processesExpertise in quickly establishing credibility and developing strong working relationships with internal and external constituentsSuperior written & verbal communication skillsEffective and proven ability to coach and mentorDemonstrated ability to deliver high-quality results on time while being able to multitask and shift work efforts as business needs requireHigh degree of ownership, superior attention to detail, willingness to embrace continuous improvement opportunities and challenge the status quoStrong understanding of BD/RIA operational platforms and workflowsAbreast of industry rules and regulationsWhat to Expect as Part of MassMutual and the TeamRegular meetings with the MMLIS In-Force Operations TeamFocused one-on-one meetings with your managerNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource GroupsAccess to learning content on Degreed and other informational platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits#LI-DK1#LI-REMOTEMassMutual is an equal employment opportunity employer.

We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Not Specified
Laboratory Resource Coordinator
Salary not disclosed
Waltham, MA 4 days ago

Job Description:


Pay rate: $28/hr

Onsite at Waltham, MA but facility moving to Cambridge, MA 02142

M-F schedule - possibility of daily and Sat OT

8 hr shift but may work 7am-4 or 9-5 depending on work load. Need to be available from 7a-5p

Safety Shoes required (Steel Toe or Composite Toe)

Dress Code: polo/button-up with regular khakis or slacks


What were looking for:

  • High School diploma or GED is required; BA/BS Degree in science preferred.
  • Minimum 1-2 years experience in a laboratory setting highly desired. Undergraduate lab work will be considered
  • Microsoft Office experience required with proficiency in Word and Excel.
  • Covid-19 vaccination required.
  • Must be flexible, forward- thinking, motivated, and can act independently.
  • High level of customer service skills with a professional, can-do demeanor.
  • Requires laboratory knowledge including using various instruments to prepare for and perform tests.
  • Able to lift 25 lbs.
  • Effective communication, both verbal and written, with customer and internal stakeholders required.
  • Ability to follow site protocols, policies, and procedures to stay safe, prioritize tasks, solve problems, ensure quality, and meet goals.
  • Conform to all customer requirements for background checks, health and safety issues, and security clearances required.


In this role you will:

  • The Lab Resource Coordinator is a key member of the laboratory operations team, providing essential support to scientific research groups. This role serves as a critical liaison between scientists and laboratory operations, ensuring smooth and efficient lab operations while maintaining a safe and productive work environment.
  • Operational Support: Serve as the primary point of contact for scientific groups, addressing their day-to-day lab operational needs and inquiries.
  • Lab Operations Compliance: Ensure adherence to all lab operations protocols and initiatives by science groups.
  • Inventory Management:
  • Maintain accurate records and inventory of common lab supplies and equipment.
  • Coordinate with Avantor services teams (consumables, media/buffer, solvents, etc.) to meet lab needs.
  • Catalog and maintain certain common stock items to minimize storage needs.
  • Cold Storage Management: Organize and maintain cold storage space (deli fridges, -80C freezers, cryo units) for samples.
  • Equipment Maintenance:
  • Coordinate with Lab Instrument Services (LIST) for equipment tagging, calibration, and maintenance.
  • Submit and track maintenance requests for lab equipment.
  • Facility Maintenance:
  • Assist with the upkeep of common lab areas (consumable racks, western blot equipment, cold room, TC rooms, equipment rooms).
  • Submit work orders for lab issues and follow up on progress.
  • Safety Compliance:
  • Act as a safety committee representative, participating in safety walkthroughs and ensuring compliance with safety regulations.
  • Assist with safety training for new hires.
  • Training & Support:
  • Provide training to new hires on general lab procedures and equipment.
  • Assist with the lab coat program, including ordering, stocking, and communicating with vendors.
  • Communication:
  • Attend department meetings and effectively communicate information between science groups, lab operations, and other relevant teams.
  • Space Optimization: Contribute to lab decluttering efforts and space utilization improvements.
  • General Lab Assistance:
  • Perform basic lab work as directed by science team leads, within the scope of work and contract agreements.
  • Provide daily routine equipment assistance (e.g., checking solvent/buffer levels, calibration, instrument startup, waste handling).
Not Specified
Medical Administrative Assistant
Salary not disclosed
Newton, MA 3 days ago

Patient Service Coordinator/Administrative Coordinator (Surgical Specialties)

Location: Newton, MA (Fully On-site)

Type: Temp-to-Perm (6-month initial contract)

Schedule: Monday – Friday, 8:00 AM – 4:30 PM (40 hours/week)

Pay Rate: $20.00 – $25.00 per hour (commensurate with experience).


About the Role

We are is seeking a professional, high-energy Administrative Coordinator to serve as the face of our Surgical Specialties department. Operating at the front desk, you will be the primary point of contact for patients, ensuring a seamless experience from check-in to clinical scheduling.

As a member of the network, you will play a vital role in a community-focused environment backed by the resources of world-class medical institutions.

Key Responsibilities

  • Patient Coordination: Act as the department "gatekeeper," managing front-desk check-ins and welcoming patients with empathy and professionalism.
  • Clinical Scheduling: Manage complex appointment scheduling for surgeons and specialists using Epic.
  • Communication: Handle high-volume phone lines, screen inquiries, manage voicemails, and relay urgent messages to clinical staff.
  • Administrative Support: Manage referrals, verify health insurance coverage, and collect patient co-payments.
  • Records Management: Organize and maintain accurate, confidential patient records and departmental logs.

Qualifications

  • Education: High School Diploma or equivalent required; Associate’s degree preferred.
  • Experience: * Minimum of 2 years in a medical office environment preferred.
  • Must Have: Previous front-desk or customer service experience in a healthcare setting.
  • Preferred: Experience specifically supporting surgeons or clinical scheduling.
  • Technical Skills: * Epic EMR experience is highly preferred (specifically for scheduling and co-pay collection).
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Soft Skills: Ability to multi-task in a high-volume outpatient setting, strong organizational skills, and a "patient-first" attitude.

Compensation & Benefits

  • Pay Rate: $20.00 – $25.00 per hour (commensurate with experience).
  • Permanent Conversion: Potential for permanent placement with a salary range of $51,000 – $60,000 upon conversion.
  • Perks: On-site parking available (one-time $15 registration fee).



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Not Specified
Patient Relations Consultant
✦ New
Salary not disclosed
Cambridge, MA 1 hour ago

Cambridge Health Alliance (CHA)'s Division of Quality is responsible for promoting a culture of safety, patient and staff engagement, and performance excellence aligned with national patient safety goals.


The Patient Relations Consultant plays a critical role within CHA, serving a diverse patient population as a liaison between patients, their families, and healthcare teams to ensure concerns are addressed and patient perspectives inform improvement. The consultant serves as a patient advocate, facilitating the resolution of concerns and mediating communication between patients, families, and care teams, while elevating patient feedback to strengthen a culture of safety, reliability, and patient-centered care.



Position Overview


This position is responsible for managing complaints, Human Rights inquiries, and Quality of Care complaints in accordance with CMS and DMH guidelines. In addition to resolution of individual concerns, the consultant identifies patterns and themes in patient feedback and partners with clinical and operational leaders to facilitate service recovery, promote learning, and support improvement efforts.


Working closely with the Director of Patient Experience and partners across Quality and Safety—including Risk Management, Performance Improvement, and the Quality & Safety Data and Analytics teams—the Patient Relations Consultant contributes to CHA’s High Reliability journey by ensuring the patient voice informs organizational learning, service recovery, and improvement efforts, while supporting regulatory readiness and compliance.



Key Responsibilities


  • Complaint Management: Timely investigation, resolution, and response to all patient concerns, complaints, and grievances in adherence to CMS guidelines.
  • Service Recovery: Collaborate with leadership to identify and implement service recovery opportunities to ensure exceptional patient/family experience outcomes. Rounding in Med Surg Units to provide Service Recovery coaching as needed.
  • Patient Advocacy: Act as a patient advocate, ensuring patient and human rights are respected and their voices are heard throughout their care journey.
  • Documentation and Reporting: Maintain meticulous records of complaints, investigations, and resolutions, contributing to data-driven decision-making for patient experience improvement.
  • Cultural Competency: Contribute to building patient experience programs that align with and support cultural competency, diversity, equity, and inclusion efforts.
  • Collaboration: Partner with various departments and frontline staff to understand patient needs and concerns, and to promote a shared vision for service excellence.
  • Elevate the Patient Voice: Ensure patient feedback is meaningfully represented in organizational learning by sharing themes, insights, and direct patient perspectives in the Grievance Committee and other governance forums.
  • Organizational Learning: Identify themes and trends from patient concerns and partner with clinical and operational leaders to ensure patient feedback informs quality, safety, and patient experience improvement initiatives.
  • Early Warning System: Recognize and escalate patient concerns that may signal emerging safety, quality, or system issues, supporting a proactive approach to harm prevention and service improvement.
  • Patient Voice Integration: Collaborate with the Director of Patient Experience to ensure patient feedback and lived experiences are incorporated into governance discussions, improvement initiatives, and the Grievance Committee.



Essential Skills


  • Problem Solving & Resolution: Demonstrate strong analytical and problem-solving skills to effectively investigate and resolve complex patient concerns.
  • Communication: Possess excellent communication skills (written and verbal) to effectively interact with patients, families, staff, and leadership, often in sensitive situations.
  • Empathy & Compassion: Exhibit a high degree of empathy, compassion, and cultural sensitivity when interacting with a diverse patient population.
  • Collaboration & Teamwork: Work collaboratively with the Patient Relations team, the Director of Patient Experience, and other departments to achieve shared goals.
  • Regulatory Compliance: Maintain current knowledge of CMS and DMH guidelines for complaint management.
  • Data Utilization: Contribute to the interpretation and analysis of patient experience data to identify opportunities for improvement.
  • Continuous Improvement: Actively participate in efforts to identify actions for CHA to achieve national best practice status with respect to patient experience.
  • Discretion & Confidentiality: Maintain the highest level of discretion and confidentiality regarding patient information and sensitive issues.
  • Systems Thinking: Ability to recognize patterns in patient concerns and connect individual experiences to broader opportunities for quality, safety, and system improvement.



Qualifications


Education:

  • Bachelor’s degree required; degree in psychology, counseling, nursing, social work, public health, or a related clinical or behavioral health field preferred. Experience may be substituted in lieu of degree.
  • Master’s degree preferred.


Experience:

  • Minimum of three years' experience in patient relations, patient advocacy, or a similar role within a healthcare setting.
  • Experience working with diverse patient populations is strongly preferred.
  • Bi-lingual skills are preferred.


Skills:

  • Demonstrated ability to manage and resolve complex complaints and sensitive issues.
  • Strong understanding of patient rights and advocacy principles.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in relevant software applications for documentation and reporting.
  • Ability to understand and apply regulatory guidelines (CMS).
  • Strong organizational skills and attention to detail.



Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.





Location: 1035 Cambridge Street, Cambridge, MA

Work Days: 8:00am - 4:30pm

Department: Patient Experience and Complaints

Job Type: Full-time

Work Shift: Day

Hours/Week: 40

Union Name: Non-Union

Not Specified
Senior Construction Scheduler
Salary not disclosed
Belmont, MA 3 days ago

What We Do:

SMK Services, Inc. (SMK) is a Construction Management and Engineering services consultancy based in Belmont, Massachusetts. Our clients include public agencies, professional engineering firms, general contractors, and subcontractors. We provide services in Project Management, Construction Build Strategy, Scheduling, Engineering Support, Construction Estimating, Claims Analysis and Field Services.


With a growing client base and an expanding range of services, SMK is seeking a Senior Construction Scheduler to join our team in the Greater Boston Area.


Company Culture:

SMK is an exciting, collaborative, supportive environment where we take pride in the work we do and celebrate our collective success. We cultivate a strong sense of community, one where colleagues’ voices are valued, growth is encouraged, and leadership remains open and accessible. As our firm continues to expand, the successful candidate will help shape and strengthen SMK’s culture alongside us.


Opportunities for Growth:

SMK is a growing business that is continually evolving, creating meaningful opportunities for employees to grow alongside the company and advance their careers. We actively encourage and support colleagues in developing their careers in areas of the business and industry that align with their interests and passions. SMK offers ongoing professional development opportunities to broaden employee knowledge and ensure our team stays current with the latest industry practices and innovations.


Why SMK

SMK is intentionally built as a close-knit, highly collaborative team where people genuinely know, trust, and support one another. Our size allows for real relationships, open communication, and a workplace where individual contributions are visible and valued.


We pride ourselves on creating a warm, engaging, and supportive environment, one where experienced professionals can do their best work without bureaucracy or being lost in the crowd. Leadership is hands-on and accessible, collaboration is the norm, and we care deeply about both the quality of our work and the well-being of our team.


At SMK, you’re not just filling a role, you’re joining a group of professionals who respect each other’s expertise, enjoy working together, and are committed to growing the firm thoughtfully and sustainably.

 

The Role:

SMK is seeking a seasoned Senior Construction Scheduler to support and lead scheduling efforts for complex infrastructure and heavy civil design and construction projects, which may include transportation, rail, facilities, multi-modal, and large highway programs. The successful candidate will bring advanced Critical Path Method (CPM) scheduling expertise, deep hands-on experience with Primavera P6, and a proven ability to develop schedules and analyze, manage, and communicate schedule risks, constraints, and construction sequencing.


Ideal Candidate

The ideal candidate is someone who enjoys being trusted to take ownership of their work and is comfortable operating without heavy oversight. They are naturally curious, ask the right questions early, and think several steps ahead when developing or reviewing schedules.


They have the confidence to challenge assumptions, respectfully and constructively, and are comfortable explaining schedule logic, risks, and impacts to both technical and non-technical audiences. Rather than simply updating schedules, they focus on understanding why activities move, where risk is accumulating, and how decisions affect the overall program.


The ideal candidate values clarity, accuracy, and professionalism in written communication and takes pride in producing narratives and analyses that stand up to scrutiny. They are organized, pragmatic, and calm under pressure, with the judgment to prioritize what truly matters when multiple deadlines compete.

Finally, the ideal candidate is someone who appreciates working in a small, close-knit team. They are generous with their knowledge, supportive of colleagues, and motivated by contributing to a respectful, collaborative environment where people genuinely enjoy working together.


Key Responsibilities:

In this role, you will be responsible for a variety of tasks, including:

  • Develop, maintain, and manage cost and resource-loaded CPM schedules using Primavera P6 and other scheduling tools.
  • Prepare, update, and maintain design and Contract Time Determination schedules in accordance with contract requirements, client procedures, and industry best practices.
  • Review designer and contractor schedule submittals, including baseline and re-baseline schedules, monthly updates, Time Impact Analyses, acceleration schedules, and recovery plans, for contractual and technical compliance.
  • Perform independent time-impact analyses and review contractor requests for time extensions and delay-related submissions.
  • Analyze schedule progress, critical paths, float consumption, and forecasted completion; identify at-risk activities and recommend mitigation strategies.
  • Conduct site visits to active heavy civil construction projects to verify progress, document conditions, and perform or review schedule updates.
  • Perform “what-if” schedule scenarios to assess impacts to milestones and overall project delivery.
  • Prepare clear, well-documented technical reports, narratives, charts, and graphics summarizing schedule analyses and findings.
  • Provide quality review of schedule-related reports prepared by others.
  • Attend and participate in client progress and scheduling meetings; confidently present schedule updates, analyses, and recommendations.
  • Coordinate closely with project managers, designers, contractors, and internal teams to resolve schedule issues and support effective project delivery.
  • Support the maintenance and updating of SMK’s company-wide project and program schedules.


Key Attributes:

  • Exceptional written, verbal, and organizational skills.
  • Demonstrated proficiency in independently authoring clear, well-structured analytical reports and narratives.
  • Ability to work independently while also collaborating effectively within a team.
  • Strong, intuitive understanding of construction principles, sequencing, and contractor means and methods.
  • Professional judgment and confidence to step into client-facing discussions.
  • Flexibility with work location within Eastern Massachusetts.
  • Willingness to step outside the core role to assist with periodic Project Management tasks as needed.


Qualifications:

A minimum of 6+ years of active civil (heavy) construction scheduling experience (transportation experience preferred), including:

  • Developing and updating Contract Time Determination schedules with narrative reports.
  • Reviewing and analyzing baseline schedules and monthly progress update schedules developed by others.

Required proficiency in:

  • Primavera P6
  • Microsoft Excel, Word, and Outlook

Experience with:

  • Microsoft PowerPoint
  • Bluebeam

Valid driver’s license and access to a personal vehicle

Authorization to work in the United States


Additional Employment Information:

  • Full-time salaried position.
  • Annual starting salary of $130,000 to $175,000, dependent on experience.
  • Paid Time Off.
  • Eleven days of holiday pay.
  • Generous retirement plan contribution.
  • Paid office parking.
  • Cell phone allowance.
  • Medical and dental insurance.
  • Hybrid work structure with remote and in-office days based on workload, collaboration needs, client meetings, training, and experience level.
  • Primary work location is office-based, with occasional site visits throughout New England.


Note to Applicants

This is a senior-level role requiring significant experience in Civil (Heavy) Construction scheduling, with Transportation experience preferred. We encourage applicants who closely match the qualifications outlined above to apply. Candidates whose experience does not align with the requirements will not be considered at this time.


Equal Employment Opportunity Statement:

SMK provides equal employment opportunity in employment and advancement for all persons regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability, at all employment levels, including the executive level. We do not and will not discriminate against any applicant or employee regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability for any position for which the applicant or employee is qualified. Such affirmative action shall apply to all employment practices, including, but not limited to hiring, upgrading, demotion or transfer, recruitment, recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship and on-the-job training.

Not Specified
Recruiting Associate Coordinator – Executive Search
Salary not disclosed
Burlington, MA 3 days ago

Charles Sterling Group is seeking an experienced Recruiting Associate Coordinator to support our executive search work across financial services and asset management. This role is the operational backbone of the search process, owning candidate scheduling, candidate research, and internal operational support for the firm’s executive search team.


Key Responsibilities

Search administration & process support

  • Maintain accurate candidate and client records in the firm’s CRM/ATS; ensure complete documentation and clean data
  • Support pipeline tracking and reporting (shortlists, interview stages, weekly status updates)
  • Prepare and distribute client and candidate materials (status reports, resumes, bio summaries, interview prep packets) and coordinate internal review workflows

Interview scheduling & logistics

  • Coordinate scheduling for senior candidates and search consultants
  • Manage calendars for Partners and Consultants; anticipate conflicts and proactively propose solutions
  • Handle last-minute changes with professionalism

Database management and research

  • Assist with ad-hoc candidate identification related to ongoing executive search mandates across financial services and asset management
  • Help improve and standardize database processes

Required Qualifications

  • 2-5+ years of experience in an administrative, or recruiting support role, ideally in executive search, recruiting operations, professional services, or asset management
  • Demonstrated ability to manage high-volume, high-complexity scheduling with senior stakeholders
  • Exceptional attention to detail and strong judgment when handling sensitive information
  • Strong written and verbal communication skills with a professional, candidate-friendly tone
  • Proficiency with Microsoft Office (Outlook/Calendar, Excel/Sheets, Word/Docs); comfort learning new systems quickly

Preferred Qualifications

  • Experience supporting executive search or talent advisory in asset management / alternatives / investment firms
  • Familiarity with CRMs/ATS platforms
  • Experience preparing candidate packets, tracking pipelines, and supporting client-facing deliverables
  • Comfort working in a fast-paced environment with shifting priorities and tight timelines
  • Financial services/asset management industry knowledge
Not Specified
Construction Project Manager
🏢 SMK Services, Inc.
Salary not disclosed
Belmont, MA 3 days ago

What We Do:

SMK Services, Inc. (SMK) is a Construction Management and Engineering services consultancy based in Belmont, Massachusetts. Our clients include public agencies, professional engineering firms, general contractors, and subcontractors. We provide services in Project Management, Construction Build Strategy, Scheduling, Engineering Support, Construction Estimating, Claims Analysis and Field Services.


With a growing client base and an expanding range of services, SMK is seeking a Construction Project Manager to join our team in the Greater Boston Area.


Company Culture:

SMK is an exciting, collaborative, supportive environment where we take pride in the work we do and celebrate our collective success. We cultivate a strong sense of community, one where colleagues’ voices are valued, growth is encouraged, and leadership remains open and accessible. As our firm continues to expand, the successful candidate will help shape and strengthen SMK’s culture alongside us.


Opportunities for Growth:

SMK is a growing business that is continually evolving, creating meaningful opportunities for employees to grow alongside the company and advance their careers. We actively encourage and support colleagues in developing their careers in areas of the business and industry that align with their interests and passions. SMK offers ongoing professional development opportunities to broaden employee knowledge and ensure our team stays current with the latest industry practices and innovations.


Why SMK

SMK is intentionally built as a close-knit, highly collaborative team where people genuinely know, trust, and support one another. Our size allows for real relationships, open communication, and a workplace where individual contributions are visible and valued.


We pride ourselves on creating a warm, engaging, and supportive environment, one where experienced professionals can do their best work without bureaucracy or being lost in the crowd. Leadership is hands-on and accessible, collaboration is the norm, and we care deeply about both the quality of our work and the well-being of our team.


At SMK, you’re not just filling a role, you’re joining a group of professionals who respect each other’s expertise, enjoy working together, and are committed to growing the firm thoughtfully and sustainably.

 

The Role:

SMK is seeking an experienced Construction Project Manager to coordinate and supervise a diverse portfolio of contracts, primarily in the infrastructure field (highway/bridge or transit). The ideal candidate should have experience in Civil and Structural construction projects as well as having experience in general construction methodologies, disciplines and procedures. 


Ideal Candidate

The ideal candidate is an experienced construction professional with a strong background in civil and structural infrastructure projects who excels in a client-facing, consulting-oriented environment. They possess the ability to clearly visualize construction sequencing and phasing and to lead the development of thoughtful, practical build strategies that balance feasibility, risk, schedule, and cost.


They are comfortable managing project-level internal teams that may include estimators, schedulers, and assistant project managers, providing direction and coordination to ensure project objectives are executed efficiently and consistently. This individual can bring together work from different team members into clear, consistent deliverables.


The ideal candidate brings strong written communication skills and is experienced in independently authoring professional reports, technical memoranda, and narratives. They are equally adept at reviewing and quality-controlling the work of others, ensuring analytical rigor, clarity, and consistency before deliverables are issued to clients.


Highly organized and analytical, this individual can manage multiple projects and priorities while maintaining attention to detail. They communicate clearly and confidently, exercise sound professional judgment, and are comfortable representing SMK in discussions related to constructability, scheduling, cost, and risk.


They value collaboration, mentorship, and continuous improvement and are motivated by contributing to a close-knit, high-performing team. Adaptable and proactive, the ideal candidate is willing to step beyond their core responsibilities when needed to support colleagues, strengthen client relationships, and help grow the firm.


Key Responsibilities:

In this role, you will be responsible for a variety of tasks, including:

  • Conducting site visits to enforce project requirements while recording project progress and assisting in the resolution of field issues.
  • Preparing and reviewing submittals, RFIs and other official project correspondence.
  • Attending and leading project issues, progress and change order negotiation meetings.
  • Performing reviews of design documents for: (1) Compliance with project requirements; (2) Interdisciplinary coordination; (3) Analysis of conceptual feasibility and review for fatal flaws.
  • Reviewing design plans and specifications to: (1) Propose means and methods build strategies with phasing and sequencing in report format; (2) Evaluate constructability, risk, delay, and cost overrun mitigation.
  • Ability to develop and manage the development of: (1) Construction cost estimates; (2) Claim reviews and performing change order analysis; (3) Schedules using Primavera P6 and phasing methodology for construction activities; (4) Reviews on contractor schedule updates, time impact analyses and recovery efforts while proposing solutions to scheduling issues.
  • Performing and presenting Risk Assessments and Value Engineering studies.
  • Monitoring and tracking SMK project budgets.
  • Assisting in the development and preparation of scope and fee proposals to clients.
  • Supervising and mentoring entry level project management staff.


Key Attributes:

  • Strong, intuitive understanding of construction principles, sequencing, and contractor means and methods.
  • Ability to read, understand and interpret design drawings, specifications, and schedules.
  • Exceptional written, verbal, and organizational skills.
  • Demonstrated proficiency in independently authoring clear, well-structured analytical reports and narratives.
  • Ability to think critically and think of solutions to complex problems in a dynamic environment.
  • Sound judgment and confidence when engaging directly with clients.
  • Ability to manage priorities and handle multiple tasks at once.
  • Willingness to assist with other non-project management tasks as needed.


Qualifications:

  • A Bachelor’s degree in Construction Management, Engineering, or a related field.
  • A minimum of 7+ years of Project Management related experience in the civil heavy construction/transportation field.
  • 5+ years experience with concrete placement, earth support systems, deep foundation construction, marine construction, structural steel erection, structural demolition, highway construction, drainage system construction, Interstate Highway traffic controls, environmental protection systems and field survey/layout.
  • Required proficiency in Bluebeam and Microsoft Office 365.
  • Experience with HCSS, Bid2Win, and/or Estimating Link
  • Experience with Primavera P6 or Microsoft Project
  • Valid driver’s license and access to a personal vehicle.
  • Authorization to work in the United States.


Additional Employment Information:

  • Full-time salaried position.
  • Annual starting salary of $120,000 to $160,000, dependent on experience.
  • Paid Time Off.
  • Eleven days of holiday pay.
  • Generous retirement plan contribution.
  • Paid office parking.
  • Cell phone allowance.
  • Medical and dental insurance.
  • Hybrid work structure with remote and in-office days based on workload, collaboration needs, client meetings, training, and experience level.
  • Primary work location is office-based, with occasional site visits throughout New England.


Note to Applicants

This role requires significant experience in Civil (Heavy) Construction field, with Transportation experience preferred. We encourage applicants who closely match the qualifications outlined above to apply. Candidates whose experience does not align with the requirements will not be considered at this time.


Equal Employment Opportunity Statement:

SMK provides equal employment opportunity in employment and advancement for all persons regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability, at all employment levels, including the executive level. We do not and will not discriminate against any applicant or employee regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability for any position for which the applicant or employee is qualified. Such affirmative action shall apply to all employment practices, including, but not limited to hiring, upgrading, demotion or transfer, recruitment, recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship and on-the-job training.

Not Specified
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