Information Technology Jobs in Wind Point, WI

Putzmeister Inc

Human Resources Manager

Sturtevant, WI

Summary: The Human Resources Manager plays a vital role in shaping and executing the talent strategy to support the company's overall business goals. The HR manager is an active, hands-on position that oversees all HR functions and engages in daily HR activities, including talent acquisition, employee relations, performance management, and ensuring compliance with labor laws nationwide. This role involves developing and implementing policies and programs that foster a positive work environment, increase employee engagement, and promote diversity and inclusion. The HR Manager collaborates closely with senior leadership to align workforce planning with organizational objectives. Ultimately, this role ensures the company attracts, develops, and retains top talent while maintaining a compliant and supportive workplace culture. The HR manager reports to the CEO with a dotted line to the CHRO as part of the Global HR Community.

Essential Duties and Responsibilities:

• Collaborates with senior leadership to understand the organization's goals and strategy and provides input to establish human resources objectives aligned with organizational goals.
• Creates headcount planning and budgets in collaboration with department leaders.
• Manages departmental expenses and controls per budget.
• Participate in global alignment calls every six weeks.
• Implement human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation and payroll, health and welfare benefits, training and development, records management, succession planning, employee relations and retention, EEO compliance, and labor relations.
• Lead and manage the full range of human resources activities, including recruitment, conducting orientations, onboarding, training, performance evaluation, and employee development.
• Work with third-party providers to administer the organization’s employee benefit plans, research new plan options, and analyze the needs of the company and employees to adjust existing benefit plans that support employee satisfaction and retention.
• Develop, implement, and update HR policies and procedures to ensure compliance with federal, state, and local employment laws and regulations.
• Serve as a trusted advisor to management and employees on HR-related matters, including conflict resolution, disciplinary actions, and employee relations.
• Drive initiatives that promote diversity, equity, and inclusion within the workplace and foster a culture of continuous learning and development.
• Coordinate annual employee engagement surveys and collaborate with company leaders to establish and implement action plans focused on ongoing improvement.
• Analyze HR metrics and prepare reports to inform leadership decisions and improve organizational effectiveness.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources,
• Manage HR team members, providing coaching, development, and performance feedback to build a high-performing HR function.
• Other duties assigned and required, in collaboration with the company and management team.

Qualifications:

• Strong knowledge of U.S. labor laws, employment regulations, and HR best practices.
• Proven experience in employee relations, conflict resolution, and performance management.
• Excellent decision-making and leadership skills.
• Proficiency with HRIS systems and data analytics tools
• Adaptability and willingness to switch between strategic and administrative tasks.
• Experience in a manufacturing environment.

Education/Certification/Training:

• Bachelor’s degree in human resources, business, or a related field.
• Minimum of 5 years of progressive HR experience
• Minimum of 2 to 4 years of management experience

Work Environment/Physical Demands:

• While performing the duties of this job, the employee is in a typical office or shop environment; occasionally exposed to noise, dust, and chemicals.
• Recognize that this is a heavy equipment manufacturing facility, and all personal protective equipment policies and safety procedures must be followed by all employees.
• Occasional travel, including international travel, to training seminars, quarterly meetings, and functional team meetings.

The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information provides the general details needed to describe the main duties of the identified job and should not be seen as a detailed account of all the work requirements that might be part of the job.

Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

NEW RECRUITMENT AND RETENTION INCENTIVES!

Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.

You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience. This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization. Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.

>DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11 $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products.

We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service.

The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position.

Key Duties and Job Responsibilities:

• Provide superior customer service to both internal and external customers via phone and email.
• Answer high phone call volume to respond to customer requests and provide resolution to customer concerns.
• Prepare, review, process and accurately enter a high volume of sales orders.
• Support field sales staff including Regional Managers and Manufacturer’s Sales Reps.
• Administrative support activities, as needed, including issuing product returns and credits and special projects.
• Provide applicable basic technical support regarding product and application questions.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• A strong customer focus and approach with outstanding customer service skills.
• The ability to multi-task and time management skills in a fast-paced environment.
• Detail orientation and accuracy in the administration of customer accounts and data.
• Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry.
• Interpersonal skills to relate to customers and address their concerns diplomatically.
• Exceptional follow-up and organizational practices to best serve customers’ needs.

Education and Work Experienced Desired:

• Bachelor’s degree or equivalent related combination of professional experience and education/training desired.
• Three years of professional customer service experience in a manufacturing or distribution setting is required

GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.

If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role.

Please visit our websites for additional information regarding our growing organization and team: and

Putzmeister Inc

Business Project Manager

Sturtevant, WI

Summary: The Business Project Manager will report to the President and lead the completion of key business initiatives. These initiatives will focus on areas such as sales channel development, product marketing projects, product launch projects, business efficiency initiatives, and organizational development efforts. The Business Project Manager will collaborate across departments to ensure projects stay on schedule and achieve their objectives. These projects are typically large, lasting between 6 months and 18 months. This is a crucial role, a role of internal consultant for key business initiatives, that will support the company's growth and offer valuable cross-departmental experience for the Business Project Manager.

Essential Duties and Responsibilities:

• Define project scope, objectives, and deliverables in collaboration with departments.

• Develop detailed project plans, schedules, and budgets that ensure compliance with standards.

• Facilitate and collaborate with departments to complete projects on time.

• Execution, monitoring, and tracking project progress and performance, managing changes, and maintaining quality standards.

• Provide regular updates and reports to leadership.

• Identify potential issues, develop improvement strategies, and resolve obstacles.

• Improve company efficiency, reduce costs, and increase business growth.

• Serve as the key link to ensure alignment with company strategy.

• Drive engagement and influence decision-making to align project results with business objectives.

• Performs additional duties as assigned or directed.

Qualifications:

• Business consultancy experience preferred.

• Minimum of 5 years of project management experience within the manufacturing industry.

• Proven ability to manage complex projects

• High-level analytical, problem-solving, and decision-making skills

• Excellent interpersonal and communication skills

• Solid technical skills combined with a strong business understanding

• Self-motivated individual capable of working independently and in team settings

• Strong work ethic

• Willing and able to travel up to 35% as needed

Education/Certification/Training:

• Bachelor's degree in business or engineering with a minor in business

Work Environment/Physical Demands:

 While performing the duties of this job, the employee is in a typical office or shop environment; occasionally exposed to noise, dust, and chemicals.

 Safety glasses/goggles must always be worn while in the shop or yard.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The above information includes the general details necessary to describe the principal duties of the job identified. It shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

Position Summary: The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We’re seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering

In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we’d love to have you on our team.

Essential Accountabilities:

• Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach
• Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment
• Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently
• Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests
• Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands
• Escalate internal systematic/process concerns until final solution/resolution is provided to customer
• Identify and upsell opportunities by recommending new or complementary products to meet customer needs
• Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction

KEY CHARACTERISTICS & ABILITIES:

• Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills
• Passionate about exceeding customer expectations
• Values teamwork and supports a team environment
• Desire to continually learn and improve skill set
• Skilled in deescalating situations both over the phone and in writing (email)
• Ability to maintain professional and helpful attitude in high-tension or stressful situations
• Assertiveness in pursuing resolution to issues
• Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas
• Must have high attention to detail and accurate data entry
• Must be able to manage multiple work items at one time with a high sense of urgency
• Must have strong problem solving and organization skills
• Shares learning with peers

Minimum Qualifications:

5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor’s degree preferred.

Required Skills:

• Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools
• Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships
• Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy
• Bilingual in Spanish is a plus but not required
• Ability to think critically, adapt to changing priorities, and resolve issues effectively

• Pay Rate: Drivers make up to $104,000.
• Sign-on bonus: Up to $10,000, depending on experience.
• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Paid holidays: earn vacation time, and sick leave accrual from day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

• Inspect tractor-trailer for defects pre/post trip and submit DOT inspection report indicating condition.
• Inspect bill of lading and store keys for accuracy in off-hour delivery.
• Drive tractor-trailer to destination, applying knowledge of commercial driving regulations and skill in maneuvering vehicle on the road and on customer premises.
• Maintain driver log (Manual or Peoplenet) according to DOT regulations, documenting delivery receipt, product temperatures and exceptions.
• Unload trailer, delivering product into customer premises.
• Other duties as assigned.

• At least 21 years of age
• Valid Class A commercial driver's license (CDL-A)
• At least 1 year or 50,000 verifiable miles of tractor-trailer driving experience
• Must meet McLane's MVR and risk rating qualifications
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

• Safety-focused
• Reliable
• Adaptable
• Dedicated

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Paid holidays, earn vacation time, and sick leave accrual from day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

• Maneuver tractor into position to attach trailer and handle lines to secure.
• Operates truck in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Inspect tractor-trailer equipment for defects pre/post trip and submit DOT inspection report indicating condition.
• Operates Driver Delivery Handheld (DDH), document delivery receipts/product temperatures and exceptions. Inspects trailer to ensure product is secure for undamaged transport of product.
• Rides and trains with Driver Trainer of tractor-trailer to various destinations, gaining knowledge of commercial driving regulations and observing the Driver's skill in starting engine properly, approaching intersections, making turns, backing, parking, and maneuvering vehicle on the road and on customer premises.
• Maintain driver log (Manual or PeopleNet) according to DOT regulations, documenting delivery receipt, product temperatures and exceptions.
• Assists the Driver in unloading trailer and delivering product into customer premises.
• Provides customer service including on-time delivery of undamaged product, product returns and issuing valid customer credits.
• Other duties as assigned.

• High School Diploma or GED preferred.
• Possess a Class A CDL.
• Be at least 21 years of age.
• Meet eligibility requirements in the McLane Transfer and Promotion Policy.
• Ability and willingness to select/load/unload and/or deliver ALL products that may be ordered by McLane customers.
• Read and comprehend labels, instructions, and bills of lading.
• Perform mathematical calculations to verify quantities of product.
• Communicate with customers, management, and other teammates.
• Safely drive a tractor-trailer, use a 2-wheeled dolly, ramp, and on board PeopleNet devices.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

• Safety-focused
• Reliable
• Adaptable
• Dedicated

POSITION SUMMARY

The Sr. Food Scientist - R&D will lead and execute research projects focused on dairy-based ingredients, enzyme hydrolysis, and flavor formulation. This position requires a strong scientific foundation in food science, chemistry, biochemistry, biotechnology or a related field, problem-solving skills, and the ability to collaborate across teams to drive innovation and process. In addition, this role is responsible for designing and conducting experiments, performing instrumental and analytical testing, interpreting data, and supporting product development initiatives for scale-up and commercialization. While not a managerial position, the Sr. Scientist will oversee one direct report, the R&D Lab Assistant, ensuring efficient laboratory operations and experimental support. improvements.

ESSENTIAL FUNCTIONS

Research & Development:

• Design and execute laboratory experiments, including enzyme hydrolysis, testing, statistical analysis, and interpretation of results.

• Formulate and optimize food ingredient products using dairy materials, enzymes, flavor compounds, and other functional ingredients.

• Develop and refine analytical methods to assess product stability, functionality, and quality attributes.

• Create nutritional labeling, product specification development, and basic food regulations.

• Investigate new technologies and process improvements related to enzyme hydrolysis, spray drying, and food ingredient functionality.

Technical Leadership & Support:

• Provide technical expertise in dairy ingredient applications and analytical methodologies.

• Maintain detailed project documentation, including batch sheets, test results, graphs, and project closure reports.

• Participate in sensory evaluations to assess flavor, texture, and overall product performance.

• Stay informed about emerging trends, scientific advancements, and regulatory changes in food science and biotechnology.

• Apply knowledge of ingredient functionalities - including dairy components, oils, carbohydrates, proteins, flavors, and emulsifiers - for effective troubleshooting and formulation support.

Collaboration & Cross-Functional Support:

• Work closely with the Head of R&D on strategic research initiatives and new product development.

• Partner with Quality Assurance (QA) to support sample testing, troubleshooting, and regulatory compliance.

• Communicate findings and recommendations clearly to internal teams, including production, sales, and marketing.

• Support production scale-up by optimizing formulations and assisting with process modifications.

Supervision & Lab Management:

• Oversee and mentor the R&D Lab Assistant, ensuring laboratory tasks are completed efficiently.

• Maintain an organized and well-documented lab environment, including inventory management and equipment calibration.

• Ensure adherence to food safety and regulatory guidelines, including FDA, FSMA, and GFSI standards.

SKILLS & ABILITIES

• Education: Bachelors in Food Science, Dairy Science, Biotechnology, Chemistry, or a related field. Master’s or Ph. D is a plus but not required.

• Experience: 3-5 years' experience in related field preferred.

• Extensive experience in biotechnology, enzyme hydrolysis, or food science is required; experience with spray drying is a plus but not mandatory.

• Experience in developing and optimizing analytical testing methods based on literature and available lab equipment, preferably with hands-on experience.

• Excellent problem-solving, organizational, and communication skills.

• Ability to work independently while effectively collaborating within a multidisciplinary team.

• Proven track record of initiating and managing new R&D projects.

• Computer Skills: Proficient with Microsoft Word and Excel.

WORK ENVIRONMENT

This position is primarily carried out in a laboratory and office environment.

SALARY RANGE

$100,000 - $130,000 annual salary, commensurate on experience, plus bonus

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to satisfactorily perform each essential function. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.