Information Technology Jobs in Wheeling, IL
391 positions found — Page 17
Role & Responsibilities:
Identify, initiate, and develop new business across all of our core competencies,
Engage with clients that provide sustained and profitable revenue streams across multiple services.
Develop and execute a business plan that will achieve sales quota and budget as defined by the company.
Work closely with local, regional, and international operations staff to ensure customers’ needs and expectations are met.
Provide multiple logistics solutions for numerous entry points into accounts within our core competencies.
Update and manage all sales opportunities and activity into SalesForce.
Other duties as assigned by management.
Qualifications:
Bachelor’s degree preferred or equivalent work experience.
Minimum 10 years freight forwarding sales experience; operational freight forwarding experience a big plus!
Proven successful selling ability in a commission environment.
Strong negotiating skills with a strong business acumen.
Must be able to pivot and adapt to rapid and frequent changes addressing the needs of clients and goals of MEC.
Strong problem-solving skills with ability to develop new ideas and innovative solutions.
High drive and energy to manage multiple accounts while looking for new business opportunities.
Strong time management, organizational, and analytical skills.
Enthusiastic and passionate desire for continuous personal and professional development, training, and team building.
Strong business acumen with a keen aptitude to quickly assimilate new information.
Excellent organization, analytical, written, and oral communications skills.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Must be a confident self-starter who can develop effective business relationships, both internally and externally.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of MEC.
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
Excellent computer knowledge, advanced Microsoft Office proficiency.
MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
The salary range for this position is $38.50 - $53.90 (Hourly Rate) plus applicable shift differentials. Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at /benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care.
Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine.
The Respiratory Therapist RRT reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities: Performs all respiratory care procedures including patient assessments and implements treatment and therapies in accordance with department and hospital protocols and with-in physician order. Implements and evaluates the plan of care related to respiratory procedures including but not limited to aerosol, secretion mobilization, and hyperinflation therapies. Provides care for patient requiring ventilator assistance, complex respiratory devices and procedures and interprets clinical data necessary for the delivery of quality patient care. Performs comprehensive ventilator management and monitors the cardiopulmonary status of patients receiving intensive respiratory care. Demonstrates competency and can perform without supervision all procedures required in adult ICU, Peds, Emergency Room, and Special Care Nursery/NICU. Performs diagnostic studies on patients as designated by department policy and/or by physician order. Initiates and monitors, invasive and all non-invasive arterial blood gas measurement monitors. Consults with Physicians, RN’s, other Health care professionals and participates in daily patient rounds for assigned area to promote consistent quality and delivery of patient care. Demonstrates clinical competence and implements appropriate actions to respond to needs of patients and family members. Monitors and documents the patient response to therapeutic interventions and progress toward outcomes. Completes all documentation for patient charting in compliance with standards for accuracy and content as established by the department and NM. Services as a resource and role model for new staff, students and other NM personnel and assists with precepting and orienting. Demonstrates teamwork by helping co-workers and across departments. Communicates effectively with others and works collaboratively with all hospital services to responsibly accomplish daily work and maintain an environment of excellence. Responsible for meeting all the department’s expectations for all age group and participate in huddles and is aware of information shared in e-mails and other form of communications. Manages work Schedule efficiently by completing timely documentation, cleans and sets up equipment and enters accurate billing and charges for provided services. See additional addendum for Leve 2 and Level 3 RCP
Qualifications
Required: Registered Respiratory Therapist (RRT) - National Board of Respiratory Care Respiratory Care Practitioner (RCP) - Illinois Department of Professional Regulation (within three months of hire) Basic Life Support (BLS) through American Heart Association Neonatal Resuscitation Program (NRP) – American Academy of Pediatrics (within three months of hire) Associate Degree in Applied Art/Science (AAS)
Preferred: Certified Pulmonary Function Technologist (CPFT) - National Board of Respiratory Care Registered Pulmonary Function Technologist (RPFT) - National Board of Respiratory Care, Advanced Cardiac Life Support (ACLS) through American Heart Association, Neonatal/Pediatric Specialist (NPS)- National Board of Respiratory Care, Bachelor’s Degree (BA/BS)
Equal Opportunity - Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits - We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Lead demand planning related projects and analytics.
Responsible for mentoring and training the Demand Planning team.
Job Description Responsibilities Assess the impact of market changes or significant variances in the forecast, and recommend appropriate revisions and tactics Manage statistical forecast exceptions by utilizing demand-planning exception reports to identify and fix potential issues Collaborate with various departments to adjust and calibrate demand forecasts based on external and internal factors such as market trends, demand drivers, bias, and volatility.
Make recommendations to enhance business processes and identify opportunities to improve operational efficiencies.
Lead the process of creating and modifying a demand plan.
Assist in development of annual plans and reconcile them with monetized demand plans.
Ensure the demand forecast is shared in the format required by customers and supply chain partners.
Identify demand signals, and translate into forecast inputs.
Lead the assessment of promotions and events on demand and provide recommendations.
Determine methods to address and correct any demand-planning group behaviors that adversely affect S&OP KPIs.
Collaborate with various cross-functional teams on projects such as new product launches, line extensions, product discontinuations, promotions and events.
Lead and improve team skills and capabilities through peer mentoring, project management, and other indirect leadership opportunities.
Required Experience Bachelor’s degree in Business, Supply Chain, Operations, Finance, Accounting, Information Systems, Mathematics, Applied Statistics, or related field.
At least 4 years of experience in operations and/or supply chain.
Experience with modeling, forecasting, analysis and simulation tools.
Preferred Experience APICS certification.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience forecasting in sales, marketing operations, finance and manufacturing.
Experience interpreting and communicating results of analysis to various audiences.
Experience taking the steps to ensure the assignment/ project is accomplished within tight timeframes.
Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.
Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.
Experience communicating with internal and external business partners and cross functional teams at various levels.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $92,000.00
- $138,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Requires a high level of precision as well as an ability to analyze and interpret data under demanding timelines.
Responsibilities: Accurately cross reference and/or research external brands to identify corresponding Medline product/part numbers, routinely using discretion on what information to supply back to the requestor(s).
Determine product features, benefits, compatibility, and availability by researching vendor literature, online resources and direct communication(s) with the vendor.
Habitually make judgment calls if/when sources are not aligned.
Collaboratively work to ensure that all incoming customer/sales inquiries through emails and phone calls are thoroughly reviewed, resolved timely and/or passed to the appropriate area for handling.
Contact vendors for product specifics to reconcile sales-identified discrepancies, create/reactivate Medline item numbers and/or provide needed details to avoid hindering customer relationships and financial losses.
Submit assigned files and/or projects to management, sales and/or internal team(s) within provided timelines.
Mastering a thorough understanding of several areas of the business, including working closely with Product Managers to receive product training on Platinum vendors.
Achieve quarterly goals to help ensure departmental output results in a positive customer experience.
Required Experience: Education Bachelor’s degree or equivalent professional experience in a related field Work Experience Experience working in a fast-paced environment, analyzing large data sets, and adhering to competing deadlines without compromising accuracy/quality.
At least one year of customer service experience with an ability to manage workloads that allow for product-specific analytics to occur for departmental process improvement(s).
Additional Intermediate skill level in Microsoft Excel (i.e.
VLOOKUP, Pivot Tables, IF Statements, SUM function and sort/filter).
Intermediate skill level in Microsoft Outlook (i.e.
creating folders, categories, utilizing calendar, and coordinating meetings).
Preferred Qualifications: Bachelor’s degree.
Relevant Work Experience Previous customer service experience in a high call/email volume environment.
Advanced time management skill to ensure daily work, discrepancies and/or projects are accomplished within given SLA’s.
Experience building and maintaining relationships within and between teams/vendors.
Advanced skill level in Microsoft Excel (i.e.
macros and advanced formulas).
Exposure/experience with SAP and/or Zendesk Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $23.25
- $33.75 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
This role requires strong organizational skills, sound judgment, discretion, and the ability to manage multiple priorities in a fast paced environment.
Responsibilities include calendar and travel management, document preparation, meeting planning, and coordination of daily office activities.
The successful candidate demonstrates high skill level in confidentiality, flexibility, organization, and proactivity.
This individual is a self-starter who takes initiative, anticipates needs, and provides consistent follow-through.
Job Description MAIN RESPONSIBILITIES Provide comprehensive administrative support to two leaders and their teams as requested.
Manage complex calendars, schedule meetings, and coordinate travel arrangements.
Coordinate logistics for team meetings.
Organize, maintain, and distribute documents, and correspondence.
Facilitate effective communication and information flow across stakeholders.
Exercise discretion and independent judgment when responding to information requests.
Support daily office operations and special projects as assigned.
Vendor set-up and invoice processing.
Organize, maintain and distribute files, reports, and mail.
MINIMUM REQUIREMENTS Education High school diploma or equivalent.
Work Experience At least 4 years of administrative assistant experience.
Knowledge / Skills / Abilities Strong written and verbal communication skills High level of professionalism and discretion Excellent organizational and time‑management abilities Ability to work independently and manage competing priorities Ability to anticipate the needs of the leaders and their teams Proficiency in Microsoft Office.
(Word, Excel, PowerPoint, and Outlook) Experience with SAP and Concur preferred Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $28.75
- $41.75 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Define issues, identify resource needs, and develop project plans.
Facilitate projects from concept to completion.
Job Description Responsibilities: Plan and prepare supply chain and operational analysis.
Monitor accuracy, timeliness and integrity of data for analysis and reporting.
Conduct root cause analysis, problem solving, and process improvement or analytics projects.
Establish, develop, and manage Supply Chain projects.
Identify resource needs and monitor project progress.
Recommend, develop, create and implement standard reporting for routine business reports and ad hoc reporting.
Identify data and reporting tools necessary to perform supply chain and operational analysis.
Communicate the results of key projects and recommend actions/provide guidance on supply chain and operational problems.
Communicate cross functionally with internal and external business partners to identify opportunities for process improvement and root cause analyses including creating metrics dashboards/reporting, sharing information with peers and direct manager, using data to identify issues/solutions, and recommending actions or improvements.
Requirements: Education Bachelor’s degree in Industrial Engineering, Supply Chain Management, Finance, Accounting, Information Services, Mathematics or Applied Statistics.
Relevant Work Experience Experience in project management and data analysis.
At least 2 years of operations and/or supply chain experience.
Experience communicating with internal and external business partners and cross functional teams with various audiences.
Additional Intermediate level skills in Microsoft Access, Alteryx, Tableau, PowerBI, or SQL (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels).
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, pivot tables, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages and volume.
Experience applying standard financial, accounting and business problem-solving skills to business problems.
Preferred Qualifications: Relevant Work Experience Experience with SAP.
Certification / Licensure CPIM, CSCP, or APICS certification.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $67,000.00
- $101,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Manage the Quality data integrity for Medline products including but not limited to, sterile products, medical devices, pharmaceuticals, biologics, cosmetics, medical foods, and dietary supplements.
Support Quality process related activities, analyzes problems related to quality/regulatory information, and provides systems, engineering and technical support in solving these problems.
Job Description Responsibilities: Administrative management of and approvals in Medline’s document management program, as well as development and management of training associated with these processes.
Support Quality process related activities, specifically as related to document control and CAPA, as well as analyze problems related to quality/regulatory information, and provide systems, engineering and technical support in solving these problems.
Review document changes for adherence to regulatory and procedural requirements, as well as for appropriate training content Collect, analyze, and report quality data to track performance and compliance.
Develop and implement improvements to processes and procedures.
Identify opportunities to improve quality systems and develop strategies which support the success of the business.
Review and determine the application of various system regulations.
Identify risk and compliance opportunities.
Collaborate with cross-functional teams to deploy quality processes and systems.
Consult and provide guidance to business partners.
Execute responsibilities as CRB team member.
Lead CRB team in systems analysis and effectiveness measures.
Train and coach personnel to deliver optimal results based on the department’s goals.
Qualifications: Bachelor’s degree in a technical or scientific discipline.
At least 2 years of experience with medical device or pharma Quality Management Systems.
Knowledge of Food and Drug Administration (FDA), Quality System Regulations (QSR) and International Organization of Standardization (ISO).
Proficiency in Microsoft Suite, MS Visio, MS Project, Minitab.
Position requires travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications: Experience with Medical Device and Pharma, multiple product types, and regulatory jurisdictions.
Experience with quality systems development and implementation.
Experience with Medical Device Design Controls, CE technical File Requirements, and 510K submissions.
Experience in the Medical Device and Pharmaceutical industry.
Experience hosting FDA/ISO GMP inspections.
Experience with SAP.
Experience with ETQ Reliance.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $73,000.00
- $110,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Ensure correct costs are billed from negotiated rates.
Job Description Generate, audit and submit shipping information from various sources into SAP for complete supply chain visibility.
Includes all processes from container setup through release of goods and delivery to Distribution Centers.
Audit charges for services including brokerage, storage, ocean freight and inland freight and create service PO's for those charges in SAP.
Answer questions and resolve issues involving all areas of imports supply chain process from customs brokers, ocean carriers, inland carriers and internal employees.
Run various reports to analyze broker, trucker and ocean carrier performance.
Audit service provider statements to ensure all invoices are posted into A/P system.
Audit duty charges and prepare daily detail report of US Customs ACH charges for month end journal entry processing.
Provide proper entry information to US government, ocean carriers, truckers and customs brokers to ensure Medline compliance with US regulations for importation of goods.
Minimum Qualifications: Education Bachelor’s degree or equivalent years work experience with freight forwarder or customer’s broker.
Additional Ability in data entry and data auditing in an SAP or similar environment.
Experience with SAP experience.
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $21.75
- $31.50 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Title: Customer Service Representative
Location (city, state): Buffalo Grove, IL
Industry: Manufacturing
Pay: $55,000–$58,000 annually
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring for our client, a family-owned manufacturing organization with a small, collaborative office environment. This role is open due to growth and offers the opportunity to join a close-knit team where teamwork, accountability, and customer satisfaction are highly valued.
Job Description:
The Customer Service Representative plays a key role in supporting customers throughout the ordering process while delivering exceptional service. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of orders during peak seasons. The ideal candidate takes ownership of their work and thrives in a fast-paced, hands-on environment.
Key Responsibilities:
- Serve as a primary point of contact for customers via phone and email
- Accurately enter and manage customer orders across multiple systems
- Track orders through completion, ensuring all required details are finalized
- Proactively identify and resolve missing or incorrect order information
- Support the inside sales team with quotes, contracts, and follow-ups
- Manage shared inboxes and prioritize incoming requests
- Deliver consistent, professional service to build strong customer relationships
Qualifications:
- High school diploma required
- 2-3 years customer service or order processing experience required
- Experience in a manufacturing or product-based environment strongly preferred
- Strong phone presence and written communication skills
- High attention to detail with comfort performing manual data entry
- Ability to work across multiple systems and platforms
- Comfortable working in a small office and wearing multiple hats
- Strong critical-thinking skills and ability to move tasks through completion
Additional Details:
- Schedule: Monday–Friday, 8:30 AM–5:00 PM with a 30-minute lunch
- Dress Code: Business casual
- Direct hire opportunity
Perks:
- Supportive, team-oriented office culture
- High-impact role with visibility across the organization
- Comprehensive benefits package and paid time off
- Long-term stability with a growing organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.
Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.
We are seeking an experienced and highly motivated freight forwarding sales professional with a proven track record of driving revenue growth to join our growing team.
What you will do:
Sales and Business Development
- Develop NEW and prospective customers while maintaining existing accounts.
- Assist Vice President of Sales & Regional VP in the preparation and negotiation of bids, RFQ’s & quotations with customers, suppliers and overseas agents.
- Assist with sales campaigns and events in conjunction with local and overseas partners.
- Co-ordinate and attend sales visits both in the USA, and with overseas partners for aiding business development if applicable.
- Plan and manage personal business portfolio/territory according to agreed market strategy.
- Joint sales visits with other sales professionals.
- Compliance with all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.
- Offer sales support for future sales offices in remote locations.
- Quoting freight costs to new customers.
- Response and follow up sales inquiries and leads using appropriate methods.
Client and Supplier Management
- Client Management of allocated customers by using established tools to achieve and exceed targets.
- Weekly follow-up with new clients after first shipments.
- Deployment of information about all contracts with customers and suppliers to all parties.
- Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA.
- Ensure customer requests are completed in a timely manner and at the highest possible service level.
- Adhere to client service level agreements.
- Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
Administration
- Monitor competitor activity and industry trends.
- Attend industry related functions when required as a key representative of Rohlig USA.
- Update and maintain all relevant information about customers and sales activities on CRM.
- Provide weekly reporting of sales activities.
- Attend meetings with sales team members.
- Attending training to develop relevant knowledge, techniques and skills if applicable.
What you bring:
- High school graduate – some college preferred
- Knowledge of related computer applications and reporting tools
- Familiar with all freight forwarding procedures, regulations & departments
- 2-5 years of industry related experience required
- Demonstrated Customer Services skills
- Proven Sales and Business selling ability & success
- Self-motivated and results driven
- Outstanding people and communication skills
- Excellent problem-solving ability
- Excellent Time Management skills
Benefits:
At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:
- Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
- 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
- Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
- Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
- Salary $75,000-$100,000
If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.
Apply now and shape the future of logistics with us!
For further information about the position or the application process, please reach out to:
Mark Aulisio
Talent Acquisition Manager
More information on
