Information Technology Jobs in West Springfield, VA

Overview

The Director of Operations is responsible for leading a highly efficient, profitable duct cleaning operation that consistently delivers premium service to our customers. This leader will oversee a Service Manager and a team of 48 technicians across two locations, ensuring operational excellence, strong financial performance, and a culture of accountability and growth.

This role requires a hands-on, performance-driven leader who embraces a growth mindset, is not afraid of change, and thrives in building high-performing teams.

Join the region's largest and highest-rated duct cleaning company. We can't wait to meet you!

Responsibilities

Leadership & Team Development

o  Lead, coach, and hold accountable the Service Manager and 48 field technicians

o  Own all hiring, onboarding, training, performance management, and termination decisions

o  Build a culture of accountability, professionalism, and continuous improvement

o  Develop clear performance standards and measurable KPIs

Operational Excellence

o  Optimize scheduling and routing to maximize technician productivity

o  Standardize operating procedures across both locations

o  Ensure consistent service quality and adherence to company standards

o  Monitor and improve key metrics (gross profit margin, revenue per route, labor cost %, callback rate)

Financial Oversight

o  Achieve and maintain target gross profit margins

o  Manage labor costs through efficient staffing and scheduling

o  Control operational expenses and identify cost-saving opportunities

o  Collaborate with leadership on budgeting and forecasting

Service Quality

o  Monitor customer satisfaction and online reputation

o  Address escalated service issues quickly and professionally

Change Leadership

o  Support expansion initiatives across both locations

o  Implement systems and technology improvements

o  Identify opportunities to scale operations efficiently

Qualifications

• 5+ years of management experience leading large field teams (20+ employees)
• Demonstrated success improving gross margins and operational efficiency
• Strong hiring, coaching, and performance management experience
• A growth mindset, with an innate desire to win
• Calm under pressure
• Strong communicator

Nice to Haves

• Experience managing multi-location operations
• Experience in HVAC, duct cleaning, restoration, or related trades
• Experience with ServiceTitan dispatch software

We are hiring immediately for full time and part time Patient Transporter positions.

Location: Inova Fair Oaks Hospital - 3600 Joseph Siewick Drive, Fairfax, VA 22033. Note: online applications accepted only.

Schedule: Full time and part time schedules; days and hours may vary. More details upon interview.

Requirement: Prior experience in customer service or healthcare is required.

Fixed Pay Rate: $17.00 per hour.

Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences.

Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare's Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Patient Transporter Facilitating Internal Hospital Patient Moves

Summary: Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations.

Essential Duties and Responsibilities:

• Properly and safely transports patients, secures IVs, drainage tubes, etc., and secures patient.
• In accordance with the transportation of patients, uses wheelchairs and other approved rolling stock to carry out the essential duties of the position.
• Demonstrates competency in transporting all specific age groups.
• Ensures the safe, timely and accurate transport of patients to their destination using the proper requested equipment.
• Communicates effectively with nursing personnel, clinicians, technicians or reception and dispatch.
• Ensures the comfort of the patient by being attentive. Offers blankets, checks modesty and only engages in appropriate conversation involving patients. Never transports patients in severe pain.
• Alerts nursing staff immediately to any signs of patient distress or equipment malfunction.
• Maintains equipment and reports equipment needing repairs.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Adheres to facility confidentiality and patient's rights policy as outlined in the facilities HIPPA policies and procedures.
• Performs other duties as assigned.

Benefits for our team members:

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Crothall maintains a drug-free workplace.

In this role, you will execute sales floor merchandising, pricing and recovery and deliver excellent customer service.

What You'll Do

• Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner
• Remerchandise and replenish salesfloor as necessary based on sell through and seasonal changes with a focus on customer experience
• Engage customers by greeting them and offering assistance with products and services
• Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and in a timely manner
• Prevent loss by following all product protection standards
• Support and partner with other associates on merchandising incoming product

All associate roles at Kohl's are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

What Skills You Have

Required

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Client facing retail or service industry experience

Essential Functions

• Ability to perform the accountabilities listed in the \"What You'll Do\" Section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Pay Range: $14.50 - $20.95

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).