Information Technology Jobs in Wayne Wayne County Mi Remote

The Field Care Manager Nurse 2 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Field Care Manager Nurse 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Job Description

Must reside in Michigan with the ability to drive to Wayne or Macomb Counties.

This position will be based from a home office and will travel 75% of the time, to an assigned area in Wayne or Macomb county, to conduct in home visits with Medicare/Medicaid members.

The Field Care Manager Nurse 2 employs a variety of strategies, approaches, and techniques to manage a member's physical ,environmental, and psycho-social health issues.

Location:

• Bruce Township, MI

• Canton, MI

• Flat Rock, MI

• Gross Pointe Woods, MI

• Independence Township, MI

• Macomb Township, MI

• Richmond Township, MI

Position Responsibilities:

The RN Field Care Manager will be responsible for managing a case load and completing assessments with members in their home or community-based setting, as well as telephonically.

• Provides clinical support and guidance, particularly for members with medical complexity. Help develop and coordinate care plans ensuring that patients receive appropriate services to manage their health needs effectively

• Addressing barriers to health care and advocating for optimal member outcomes.

• Will review, assess, and complete medical complexity attestations and clinical oversights.

• Ensures members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs.

• Develops and modify Individual Care Plan and involve applicable members of the care team in care planning (Informal

• caregiver, coach, PCP, etc.).

• Focuses on supporting members and/or caregivers utilizing an interdisciplinary approach in accessing social, housing educational and other services, regardless of funding sources to meet their needs.

• Primary point of contact for the Interdisciplinary Care Team (ICT) and shall be responsible for coordinating with the member,

• ICT participants, and outside resources to ensure the member’s needs are met.

Required Qualifications

Registered Nurse, Nurse Practitioner, or Clinical Nurse Specialist with a minimum of 2 years experience in health care and/or case management

• Active Michigan Registered Nurse (RN) license with no disciplinary action

• Must reside in the state of Michigan

• Ability to travel to homes and community settings for face-to-face assessments

• Experience working with the adult population, disease management.

• Knowledge of community health and social service agencies and additional community resources

• Exceptional communication and interpersonal skills with the ability to quickly build rapport

• Ability to work with minimal supervision within the role and scope

• Ability to use a variety of electronic information applications & software programs including electronic medical records

• Excellent keyboard and web navigation skills

• Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel

• Ability to work full-time (40 hours minimum) Mon-Fri

This role is a part of Client's Driver Safety program and therefore requires and individual to have a valid state driver's

license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,00 limits.

• Valid driver's license, car insurance, and access to an automobile

• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

• Must have accessibility to high-speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this

role); and recommended speed for optimal performance from Client At Home systems if 25Mx10M

• This role is considered patient facing and is part of Client At Home's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

• 75% travel is required in this position

Preferred Qualifications

• BSN

• Experience with in home assessment and care coordination experience

• Experience with health promotion, coaching and wellness

• Experience with Medicaid Long Term Care

• Previous managed care experience

• Bilingual- Spanish, Arabic or Chaldean Neo-Aramaic

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The purpose of a Medical Scribe at Oak Street Health is to support our primary care
providers with clinical documentation so that they can focus on providing exceptional care to
our patients. Scribes assist providers throughout the patient care journey - huddling each
morning to plan for the day's visits, joining them in the exam room to observe and
document, and touching base after the visit to assist with next steps.
Beyond the typical Scribe role, these important care team members serve as clinical
documentation assistants to their paired provider. Internally, we call them CISs (Clinic
Informatics Specialists) in recognition of their important role in supporting accurate,
specific, and timely clinical documentation. In addition to observing and documenting all
patient encounters in real time, our Scribes become experts in our value-based care model
and the documentation and care of chronic conditions, including ICD-10 and CPT coding.
Scribes use this expertise to help providers identify and help close care gaps. Scribes
receive extensive on-the-job training in clinical workflows, value-based medicine,
preventative care for chronic conditions, accurate and specific documentation, population
health data streams, and team based care.
Because our patients and providers rely on our Scribes, the ideal candidate should commit
at least 1-2 years to this role. This is an excellent opportunity for pre-med track individuals
looking to gain practical, paid experience in a clinical setting before applying to an
MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public
Health, Healthcare Administration, Medical Coding, and other related fields.
Check out this pamphlet for a sneak peek into the life of an Oak Street Medical Scribe!
Responsibilities:
● Documenting Patient Encounters ~ 80%
○ Joining the provider in the exam room to observe patient visits
○ Documenting patient encounters in a structured note, including the history of
the present illness, assessment, plan, and physical exam
○ Assigning appropriate CPT and ICD-10 codes
○ Preparing After Visit Summaries
○ Consulting with provider to ensure accurate and specific documentation
● Clinical Documentation Improvement ~ 10%
○ Requesting and reviewing medical records

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit  anticipate the application window for this opening will close on: 04/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Job Purpose

Responsible for purchase order entry, change orders, expediting, invoice and receipt discrepancy resolution, material planning and addressing supplier quality issues within the Purchasing and Materials Management department. Conduct all business in accordance with Sames Policy & Procedures and Materials Management procedures and philosophy.

Duties and Responsibilities

• Process purchase orders by entering data into our ERP system from material requirement programs and/or Buy Now requisitions.
• Monitor the Purchasing Inbox for supplier order confirmations and enter the confirmed dates into the ERP Purchasing system.
• Consult with Purchasing Management when order confirmations are not received or when expedite requests seem unfeasible.
• Monitor the Purchasing Expedite Inbox for internal expedite requests and attempt to implement those requests with suppliers.
• Support procedures on standard cost maintenance.
• Identify items requiring revisions in ordering quantity, re-order level, or economic order quantity, and refer them to Purchasing Management for review.
• Obtain and analyze quotations and recommend the best supplier for purchase order placement to Purchasing Management when it differs from the ERP system’s default supplier.
• Act as a liaison between suppliers and the internal engineering department for alternative substitutions when expediting orders.
• Work with Receiving, Payables, and suppliers to resolve paperwork or process discrepancies.
• Communicate Supplier Scorecard results to suppliers and work with them to improve performance in all areas of business.
• Occasionally visit suppliers to foster good working relations.
• Recommend new sources of supply or the removal of poorly performing suppliers.
• Arrange materials transport to ensure timely, cost-effective delivery, including handling vendor returns.
• Manage stocking levels and ordering of office, kitchen, and cleaning supplies.
• Department programs & initiatives: Participate in the annual inventory count and other programs.

Required Knowledge, Skills, and Abilities

• Proficient with computers, with intermediate skills in Microsoft Outlook, Word, and Excel, or strong beginner skills with the ability to learn quickly. Macola software a plus.
• 5+ years of Experience in Purchasing.
• Experience with ERP software for material planning and procurement. IFS software a plus.
• Experience with DDMRP, B2Wise software a plus.
• Excellent verbal and written communication skills.
• Integrity and ethical behavior adhere to the code of conduct and best practices. Takes accountability and shows initiative.
• Strong customer focus.
• Excellent response time and attention to detail.
• Ability to multi-task with outstanding organizational skills.
• Problem-solving skills. Leadership skills/training a plus.
• Strong supplier relationship management and negotiation skills.
• Experiencing analyzing spend, evaluating quotations beyond price (total cost of ownership).
• Ability to manage and adjust planning parameters (MOQ, lead time, safety stock).
• Proficiency in ERP systems with ability to extract/analyze data.
• Ability to interpret basic technical specifications or drawings (if applicable).
• Project management and cross-functional collaboration skills.

Formal Education and/or Training Required

• High school diploma or equivalent; associate degree or training in supply chain preferred.
• Leadership training a plus.

Working Environment and Physical Requirements

• Full-time in the office.
• Sitting for extended periods. Extensive computer work.

Direct Reports

• None.

SAFETY / HSE (required authorizations + broader needs)

• Know how to identify and react in dangerous situations
• Know how to analyze priority environmental and safety aspects and implement relevant actions

Sames North America is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.

Akkodis is seeking a Technical Author for a position with a client located in Allen Park, MI.

We are seeking an experienced Automotive Technical Author to support documentation for Ford Motor Company vehicle service and repair procedures. This role is ideal for dealership technicians or automotive professionals who want to transition into technical documentation while applying their diagnostic and mechanical expertise.

Pay Range: $32/hr. - $36/hr. (The pay may be negotiable based on experience, education, geographic location, and other factors.)

Work Schedule

• Hybrid: 2 days onsite / 3 days remote
• Core hours: 9 AM – 3 PM (flexible)
• Additional onsite days during initial training

Technical Author – Automotive

Key Responsibilities

• Create and maintain service, repair, and diagnostic documentation for vehicle systems
• Translate complex engineering data, wiring diagrams, and technical specifications into clear instructions for technicians
• Collaborate with engineering and product teams to ensure technical accuracy
• Support labor time studies and documentation for vehicle service procedures
• Maintain documentation using content management and authoring tools

Required Qualifications

• 2+ years of dealership diagnostic repair experience (bumper-to-bumper)
• Hands-on experience with collision repair, spot welding, panel installation, body measurements, and paint
• Strong automotive diagnostic and mechanical skills
• Ability to interpret service manuals, wiring diagrams, and repair procedures
• Strong written communication and documentation skills
• Proficiency with Microsoft Office (Word, Excel) and Adobe Acrobat

Preferred

• Prior technical authoring or documentation experience
• Experience with XML authoring tools such as Oxygen XML Editor, Arbortext Editor, or XMetaL
• National Institute for Automotive Service Excellence (ASE) certifications
• Experience working in a Ford dealership environment

If you are interested in this Technical Author job in Allen Park, MI then please click APPLY NOW. For other opportunities available at Akkodis go to you have questions about the position, please contact Nandakini Sajwanat

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Data Entry

3 month contract

On-site - Livonia MI

19-22/hr

Must Haves:

HS Degree

Strong excel skills and technically savvy

MS Office

Preferred:

Bachelors degree

Position Summary

In this role, you will be responsible for accurately entering, updating, and maintaining information within company systems. The ideal candidate is reliable, efficient, detail-oriented, and comfortable working with large volumes of data.

Essential Functions and Responsibilities

Ensure Health & Safety is the number one priority by following all training and acting safely at all times

Enter, update, verify, and maintain data in company databases and spreadsheets, including waste streams, quotes, and potentially customer and generator data

Maintain and organize digital and physical records

Review data for accuracy, completeness, and consistency

Identify and correct data entry errors

Follow all data privacy and confidentiality guidelines

Additional Expectations

Our client believes that each employee makes a significant contribution to the company’s success. That contribution is not limited to assigned responsibilities. This position description outlines primary duties, qualifications, and job scope but does not restrict the employee or the company to only the work identified. Employees are expected to provide support wherever and whenever necessary to ensure organizational success.

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Don't miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting session in the Tulsa, OK area on Thursday, April 9, 2026.

Come ready to meet the AT&T Management Team and learn all about a career with LifeAtATT! Join us at our AT&T Call Center: 15901 E Skelly Drive, Floor 1 Tulsa, OK 74116 Date: Thursday, April 9, 2026 Time: 10:00am
- 3:00pm Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment.

Walk-ins are welcome! Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our Premier Service Consultants earn $17.76
- $21.02 hourly commissions if all sales goals are met.

With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280 per year.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales and service, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment.

Identify upselling opportunities and close deals to reach your sales and commissions targets.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Paid training to set you up for success.

Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).

AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling.

Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Tulsa, Oklahoma It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months