Information Technology Jobs in Wayne, MI
165 positions found — Page 9
As a Team leader in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The CRC Team Leader is responsible for the day-to-day leadership and performance of Customer Care agents in the Customer Relationship Center (CRC).
The Team Leader directs, supervises, evaluates, and coaches their representatives while motivating and building strong relationships with the agents, their peers, and Percepta/Ford Management team.
The Team Leader addresses questions regarding company policies, case handling, key performance indicators, and general inquiries.
Additionally, the Team Leader is responsible for timely response and resolution of customer escalations.
During a Typical Day, You'll •Responsible for the operational success of the team and for driving the culture of Ford Customer Care.
•Coach for professional development to drive performance and customer satisfaction.
•Serve as a role model for excellent customer handling as prescribed by the Ford Concern Resolution process.
•Promote a culture of Ford loyalty.
•Demonstrate understanding of program goals through meeting and/or exceeding quality and service level objectives.
•Lead and motivate team and individual agents to meet and/or exceed key performance indicators including customer satisfaction.
•Utilize all available resources (QA Evaluations, Call Handling Performance Reports, Attendance and Schedule Adherence Reports, Summary Reports, Agent Trace Reports, AWA Spending Reports, etc).
•Drive concern resolution in the team's customer handling process.
•Ensure quality contact between the agent, dealer, field, and customer.
•Deliver resolution on any Percepta or Ford management priority requests.
•Deliver timely resolution on customer escalations.
•Ensure that all follow-ups are kept as promised.
•Maintain open communication with Percepta and Ford management.
•Identify gaps in the Concern Resolution process and escalate to your Program Manager.
•Responsible for the processing of customer satisfaction tools (award up to $2,000/$6,000 on Goodwill Assistance, administer ESP, Service Component Plans, X-Plans) •Build partnerships with Work Force Management, Operations, Training, QA, and Ford to ensure that standards are met.
•Participate in bi-weekly calibration sessions with Quality Assurance to ensure compliance with client standards.
•Compare customer satisfaction survey results to transaction handling to identify opportunities for improvement.
•Responsible for agent performance management.
•Lead and participate in team meetings.
•Communicate new processes and policy changes quickly and efficiently in a fast-paced environment.
•Promotes and fosters a continuous improvement culture within the organization.
Work Environment and Personnel Development •Lead by example to create a positive work environment that drives team performance.
•Promote agent development through the delivery of frequent and timely coaching sessions to support process adherence and quality-driven customer interaction.
This is accomplished via coach backs of quality evaluations, live call monitoring, and side-by-side observance of call handling.
•Provides direct leadership to the team through business processes and practices designed to support employee retention, productivity, profitability, and customer satisfaction.
•Complete annual performance evaluations and monthly scorecards.
•Administer disciplinary actions if necessary.
•Recognize and reward excellent team performance.
•Build morale within the team to support agent retention.
•Resolve conflicts with sensitivity, tact, and fairness.
•Plan and implement strategic learning objectives for self-development.
Miscellaneous •Work on activities and/or projects as requested by the Manager.
•Support agent interview selection process.
•Conduct/participate in focus groups and agent/company feedback sessions.
What You Bring to the Role Education •High School Diploma or GED required.
•Some secondary education or equivalent experience preferred.
Experience •1
- 3 years Team Leadership or supervisory experience •3
- 5 years of customer service experience, preferably in a contact center operations environment •Experience in coaching others and improving performance.
Skills •Meet all requirements of a CCR and/ or CCS.
•Leadership Skills: o Team Building o Good judgment in problem resolution o Ability to create a supportive and conducive adult learning environment.
o Ability to drive employee satisfaction.
o Demonstrate professionalism.
•Basic knowledge of Microsoft Word, Excel, and E-mail •Coaching Certification •Operational Readiness •QA Certification-Track 2 •Ability to interpret performance reports to identify trends etc.
•WPA Overview •Review of Training Processes •Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace •Strong organizational, time management, planning, and problem-solving skills •Strong multi-tasking skills •Strong written and oral communication skills •Strong customer service, interpersonal, and relationship-building skills •Strong Team building skills, to work well within a close team environment
- self-sufficient, resourceful, and works well with minimal supervision.
•Ability to create a supportive and conducive professional learning environment.
•Ability to work with various organizational levels to support the development and delivery of new resource material.
•Possess a high degree of professionalism.
•Experience with Siebel or Customer Contact Software is an asset.
Other •Must be able to interact with all internal and external departments and contacts.
•Must represent Percepta professionally with all clients and external organizations and contacts.
What You Can Expect •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one .
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Hybrid
Job Title: Maintenance Technician
Location: Romulus, MI
Starting Pay: Up to $30/hr depending on experience
Contract to hire - 6 month contract and then direct hire
Qualifications:
- 3+ years of preventive maintenance: Hydraulic system, valves, vacuum pumps, gas compressors, PLC, HMI,
- Electrical experience is important for this position – Maintenance of PLC – no programming
- Needs to have troubleshooting experience and attention to detail
Manager Notes
- Need to have their own Steel Toe boots
- This is a dirty environment and is mostly outside!
- Will have to be good working outdoors in heat and cold
- This person will wear many hats and be asked to do more than just maintenance
- This site sorts and recycles aerosol cans
POSITION SUMMARY: Maintenance Technician ensures that all repairs and maintenance of equipment are performed in compliance with the Company’s safety standards and applicable federal and state regulations. The Maintenance Technician also performs repairs and maintenance on equipment to maximize safe and productive operations. In addition, Maintenance Technician diagnoses more complicated repair work including electrical; PLC, HMI system.
- PRINCIPLE RESPONSIBILITIES: Maintains advanced knowledge of all equipment, including all mechanical, electrical, hydraulic, and pneumatic systems to perform advanced preventive and corrective maintenance functions of equipment used by the Company.
- Performs repairs and maintenance on equipment, such as mechanical, electrical, pneumatic, and hydraulic systems.
- Repairs or replaces parts as directed by a work order system. Completes field service reports in a work order system.
- Overhauls or replaces machine components and replace worn items.
- Communicates with supervisor and/or equipment operators for clarification of problems. May discuss preventive techniques with equipment users to minimize future repairs.
- Independently troubleshoots and maintains complex electromechanical equipment.
- Completes daily consumables report to record hours, fuel and oil usage, and provide information for input in Services Dossier (Asset Management Software) system.
- Performs preventative maintenance according to standard schedules.
- Reads, troubleshoots and programs simple PLC instructions to enhance plant monitoring and performance as requested by operations staff or to support maintenance objectives.
- Follows all safety policies and procedures.
- Performs other job-related duties as assigned or apparent.
- PREFERRED QUALIFICATIONS: Ability to quickly learn new industrial equipment and processes to an advanced level.
- PLC Programming experience.
- Valid driver’s license.
- Mechanical, electrical, or trade school certificate
- MINIMUM QUALIFICATIONS: Minimum of 3 years of experience with maintenance and repair of equipment in a manufacturing or distribution environment.
PRIMARY FUNCTION:
This position is responsible for sourcing, purchasing, and managing the supply of raw materials, components, and equipment needed for production, in addition to sourcing of material including tools, from the start of a project over the complete life cycle. And identifies reliable suppliers, negotiates contracts, ensures timely deliveries, and maintains cost efficiency while adhering to quality standards. Locates and evaluates suppliers, forecasts and reports procurement trends, negotiates, and administrates contracts. Participates in establishing strategies for assurance of supply and for significant cost reductions.
DUTIES & RESPONSIBILITIES:
- Carrying out the purchasing process based on sales and production plans (acceptance of Purchasing tasks in development projects for new products) including
- All sourcing activities for production material
- Active search for new suppliers including planning of the audit process on new suppliers.
- Mitigates supply chain risks by developing alternative sourcing strategies.
- Implementation of T&C’s with each supplier including legal support.
- Participates in value analysis projects as defined in departmental objectives.
- Annual price negotiation based on forecast volumes.
- Budget preparations for material content
- Cost analysis in line with our procurement processes
- Logistic and packaging costs negotiation together with the internal expert
- Team member for each new project and has to follow NPI process
- Implementation of the company's quality policy and objectives towards suppliers
- Inquiries to suppliers, carrying out offer comparisons and price analyses as well as continuous optimization of Material costs and delivery logistics
- Ordering tools, auxiliary materials and material for pre-series and samples
- Carrying out supplier evaluations and tool inventories
- Work within the framework of change management (ECR) and project work
- Commercial processing of complaints
The activities listed characterize the level of the overall activity and do not represent an exhaustive list of all expected activities. In addition to the tasks listed above, the job holder is obliged to carry out individual tasks on the instructions of the supervisor that are inherently part of his/her job or arise from operational necessity.
APPLICABLE RULES:
Within the scope of the tasks and areas of responsibility, environmental protection and occupational safety must be promoted in order to protect the environment from damage and to protect the health of employees. Furthermore, quality standards and systems must be adhered to and implemented as best as possible. All activities must be supported by personal initiative and continuous improvements.
To perform the activity laws, regulations, ordinances, guidelines, rules and information sheets on health, occupational safety, data protection, infection and fire protection as well as environmental protection and energy management. In addition, the following apply:
- Operating instructions, operational regulations
- Safety data sheets, risk assessments
PREFERRED QUALIFICATIONS:
- Bachelor’s degree in Business or related field is required
- Minimum 5 years’ experience purchasing.
- Experienced in sourcing commodities, negotiating purchase orders, and knowledgeable in manufacturing processes
- Excellent interpersonal communication skills.
- Strong ability to multi-task and manage several concurrent projects.
- Must be computer literate with MS Office
- Experience with SAP is preferred.
- Ability to make quick decisions and take proactive/flexible actions in order to resolve problems.
- Has sufficient experience and capability for the CSR and the regulatory compliance
EEO STATEMENT:
Kyocera-AVX is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.
About Us:
Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Manager who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.
General Description:
The Restaurant Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This Restaurant Manager position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal Restaurant Manager will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential.
Type of position:
Full-time
Reporting to:
Restaurant Franchise Partner
Hours: 50-65 hours/week
Exempt
Duties and Responsibilities:
- Oversee front-of-house operations by managing labor via scheduling, bar inventory, and ensuring compliance with federal, state, and local regulations.
- Conduct pre-shift meetings focused on service, upselling, and brand standards.
- Ensure seamless execution of KPOT service model.
- Maintain cleanliness, organization, and safety standards.
- Monitor wait times, table turns, and guest flow.
- Recruit, train, and develop hourly team members. Coach and hold staff accountable to performance standards.
- Drive sales growth and local marketing initiatives
- Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures.
- Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service.
- Ensure compliance with all health department regulations.
- Maintain proper food handling, storage, and sanitation standards.
- Maintain clear, consistent communication with the Franchise Partner regarding daily operations, service standards, and performance.
- Additional responsibilities as assigned.
Essential Functions
- 5+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision.
- Holds a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards.
- Proficient in POS systems, scheduling software (specifically 7Shifts), purchasing platforms, streamlining daily operations.
- Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
- Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs.
- Strong communication and a passion for delivering world-class service at every touchpoint.
- Ability to stand for extended periods.
- Push, pull up, or lift up to 50 lbs.
- Occasionally kneeling.
- Comfortable working around grills and hot cooking surfaces.
Perks & Benefits
- Generous Employee Discount: Receive 30% off meals to enjoy your favorite dishes anytime.
- Vibrant Work Culture: Be part of a fun, high-energy team with opportunities for career growth and advancement.
- Performance-Based Bonus Potential: Earn additional income through performance and goal-driven incentives.
K-Pot Korean BBQ & Hot Pot provides equal employment opportunities (EEO) to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information (including family medical history), marital status, amnesty, status as a covered veteran or any other characteristic protected by applicable federal, state and local laws.
FULL-SERVICE SHOPPER
Start earning quickly with a flexible schedule
Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.
Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.
As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.
What you get as a shopper:
- Start earning quickly on a flexible schedule*
- Weekly pay with the option of instant cashout
- Potential to earn tips
- Special earnings promotions
Basic requirements:
- 18+ years old (21+ to deliver alcohol)
- Eligible to work in the United States
- Consistent access to a vehicle and a recent smartphone
Additional information:
Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.
Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.
Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.
Review the Independent Contractor Agreement here
*Subject to availability of batches in your area.
FULL-SERVICE SHOPPER
Start earning quickly with a flexible schedule
Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.
Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.
As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.
What you get as a shopper:
- Start earning quickly on a flexible schedule*
- Weekly pay with the option of instant cashout
- Potential to earn tips
- Special earnings promotions
Basic requirements:
- 18+ years old (21+ to deliver alcohol)
- Eligible to work in the United States
- Consistent access to a vehicle and a recent smartphone
Additional information:
Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.
Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.
Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.
Review the Independent Contractor Agreement here
*Subject to availability of batches in your area.
FULL-SERVICE SHOPPER
Start earning quickly with a flexible schedule
Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.
Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.
As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.
What you get as a shopper:
- Start earning quickly on a flexible schedule*
- Weekly pay with the option of instant cashout
- Potential to earn tips
- Special earnings promotions
Basic requirements:
- 18+ years old (21+ to deliver alcohol)
- Eligible to work in the United States
- Consistent access to a vehicle and a recent smartphone
Additional information:
Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.
Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.
Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.
Review the Independent Contractor Agreement here
*Subject to availability of batches in your area.
FULL-SERVICE SHOPPER
Start earning quickly with a flexible schedule
Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.
Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.
As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.
What you get as a shopper:
- Start earning quickly on a flexible schedule*
- Weekly pay with the option of instant cashout
- Potential to earn tips
- Special earnings promotions
Basic requirements:
- 18+ years old (21+ to deliver alcohol)
- Eligible to work in the United States
- Consistent access to a vehicle and a recent smartphone
Additional information:
Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.
Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.
Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.
Review the Independent Contractor Agreement here
*Subject to availability of batches in your area.
Remote working/work at home options are available for this role.
A leading automotive company is seeking an Employment Paralegal to support its Labor and Employment Legal team at its corporate headquarters in Dearborn, MI. This is an excellent opportunity for someone with strong employment litigation, discovery, and legal research experience to work directly with attorneys and cross-functional business partners in a fast-paced, in-house environment.
This is a hybrid role (40 hours per week) based in Dearborn, MI. Candidates must be local to the area.
Hours: Full-time (40 per week)
Location: Dearborn, MI (on-site)
Duration: Approximately 6 months
Pay: $60-$65/hour
What You’ll Do
- Support employment litigation matters, including discovery management, drafting responses to interrogatories, and coordinating document productions
- Assist attorneys with administrative charges filed with the EEOC and state and local human rights agencies
- Partner closely with Employment Legal attorneys, Human Resources, and business stakeholders to gather facts and documents for legal assessments
- Conduct legal research on federal, state, and local employment laws (e.g., Title VII, ADA, FMLA, FLSA)
- Draft and proofread legal documents, including settlement agreements, separation agreements, and internal memoranda
- Manage legal holds and ensure proper preservation of evidence related to employment litigation
What We’re Looking For
- Bachelor’s degree or Associate’s degree in Paralegal Studies required
- Paralegal Certificate from an ABA-approved program strongly preferred
- 3–5 years of experience supporting employment law matters as a Paralegal (law firm or in-house)
- Hands-on experience managing discovery and eDiscovery processes
- Strong legal research and writing skills (Westlaw, LexisNexis, or similar)
- Ability to handle sensitive and confidential information with discretion
Job Responsibilities:
- Proficient in Revit software for creating detailed 3D models of projects.
- Expertise in clash detection, coordination, identification, and resolution.
- Strong experience and knowledge of MEP services support systems.
- Skilled in drawing/sheet creation and comprehensive documentation.
- Proficient in quantity take-off and Revit schedule creation.
- Ensures accuracy by carefully coordinating and checking own 3D and 2D drawings to minimize errors.
- Prepares constructability reports, including RFIs, clash points, and identification of missing information.
- Ability to interpret and understand technical drawings and plans.
- Collaborates effectively with architects and engineers on projects.
- Excellent verbal and written communication skills; maintains accurate Minutes of Meetings (MOM) for telephone conversations and client reviews.
- Keen attention to detail.
Job Requirements:
- Minimum Degree in mechanical with working experience in construction, design, drafting, or coordination, as per local codes and standards.
- Hands on experience with Revit, ACC, NAVIS works.
- Exposure to MEP services related modeling.
- Self-motivated, able to assume responsibility, and able to handle pressure.
Good communication and documentation skills.
