Information Technology Jobs in Waverly, NY
79 positions found — Page 3
Resident Manager - House of Hope - Per Diem
🏢 Guthrie
Salary not disclosed
Position Summary:
Looking for someone to cover during the Day ( 8-5) - Per Diem position - As needed for coverage.
The resident manager is responsible for overseeing the operations of the House of Hope.
Education, License & Cert:
High school diploma (or its equivalent) is required.
Experience:
Office Management experience or experience in the hospitality industry preferred.
Essential Functions:
1. Maintains, updates, upholds and enforces house rules and policies.
2. Responsible for handling of money and directing donations.
3. Maintain an overall homelike environment, coordinate general security, and manages check in/registration and check out processes as well as guest orientation.
4. Maintains statistics and financial information for reporting purposes.
5. Maintains payroll information, volunteer hours as well as the related scheduling, supervision and orientation of these resources.
6. Prepares written risk management reports as needed.
7. Assist in safeguarding and maintaining equipment, maintains general order and cleanliness of the facility. This may include but not limited to: light housekeeping, laundry inventory, changing light bulbs, making morning coffee, shoveling/de‐icing walkways, clean‐up of kitchen etc.
8. Monitors and replenishes household supplies.
9. Assist in fundraising efforts.
Other Duties:
1. Participation in community and employee engagement activities is required.
2. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.
Looking for someone to cover during the Day ( 8-5) - Per Diem position - As needed for coverage.
The resident manager is responsible for overseeing the operations of the House of Hope.
Education, License & Cert:
High school diploma (or its equivalent) is required.
Experience:
Office Management experience or experience in the hospitality industry preferred.
Essential Functions:
1. Maintains, updates, upholds and enforces house rules and policies.
2. Responsible for handling of money and directing donations.
3. Maintain an overall homelike environment, coordinate general security, and manages check in/registration and check out processes as well as guest orientation.
4. Maintains statistics and financial information for reporting purposes.
5. Maintains payroll information, volunteer hours as well as the related scheduling, supervision and orientation of these resources.
6. Prepares written risk management reports as needed.
7. Assist in safeguarding and maintaining equipment, maintains general order and cleanliness of the facility. This may include but not limited to: light housekeeping, laundry inventory, changing light bulbs, making morning coffee, shoveling/de‐icing walkways, clean‐up of kitchen etc.
8. Monitors and replenishes household supplies.
9. Assist in fundraising efforts.
Other Duties:
1. Participation in community and employee engagement activities is required.
2. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.
Not Specified
Trainer, Revenue Integrity - Corp Rev Cycle Serv - Full Time (Remote)
🏢 Guthrie
Salary not disclosed
Summary:
The Trainer, Revenue Integrity is responsible for developing and delivering training programs that support accurate and compliant revenue cycle processes. This role ensures that staff across departments understand and adhere to revenue integrity standards, including coding, billing, documentation, and compliance requirements. The trainer collaborates with subject matter experts to create educational materials and evaluates training effectiveness to drive continuous improvement.
Experience:
- Minimum of 3-5 years of experience in healthcare revenue cycle, coding, billing, or compliance
- Experience in developing and delivering training programs
- Familiarity with CMS regulations, payer guidelines, and healthcare compliance standards
- Strong communication, presentation, and instructional design skills
Education:
- Bachelor’s degree in Healthcare Administration, Health Information Management, or related field (required)
- Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred)
Key Roles and Responsibilities:
1. Design and deliver training programs on revenue integrity topics including coding, billing, and documentation.
2. Assess training needs through surveys, audits, and performance data.
3. Develop educational materials such as manuals, presentations, and e-learning modules.
4. Conduct onboarding training for new hires and ongoing education for existing staff.
5. Collaborate with compliance and revenue cycle teams to ensure training aligns with current regulations.
6. Monitor and evaluate training effectiveness and make improvements as needed.
7. Maintain training records and documentation for compliance purposes.
8. Serve as a subject matter expert on revenue integrity practices.
9. Provide one-on-one coaching and support to staff as needed.
10. Stay current with industry trends, regulatory changes, and best practices in revenue integrity.
Other Duties:
1. Educating caregivers on functionality or workflow
2. Remaining current with industry standards and events that may significantly impact reimbursement.
Upload 9-22-25
Remote working/work at home options are available for this role.
The Trainer, Revenue Integrity is responsible for developing and delivering training programs that support accurate and compliant revenue cycle processes. This role ensures that staff across departments understand and adhere to revenue integrity standards, including coding, billing, documentation, and compliance requirements. The trainer collaborates with subject matter experts to create educational materials and evaluates training effectiveness to drive continuous improvement.
Experience:
- Minimum of 3-5 years of experience in healthcare revenue cycle, coding, billing, or compliance
- Experience in developing and delivering training programs
- Familiarity with CMS regulations, payer guidelines, and healthcare compliance standards
- Strong communication, presentation, and instructional design skills
Education:
- Bachelor’s degree in Healthcare Administration, Health Information Management, or related field (required)
- Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred)
Key Roles and Responsibilities:
1. Design and deliver training programs on revenue integrity topics including coding, billing, and documentation.
2. Assess training needs through surveys, audits, and performance data.
3. Develop educational materials such as manuals, presentations, and e-learning modules.
4. Conduct onboarding training for new hires and ongoing education for existing staff.
5. Collaborate with compliance and revenue cycle teams to ensure training aligns with current regulations.
6. Monitor and evaluate training effectiveness and make improvements as needed.
7. Maintain training records and documentation for compliance purposes.
8. Serve as a subject matter expert on revenue integrity practices.
9. Provide one-on-one coaching and support to staff as needed.
10. Stay current with industry trends, regulatory changes, and best practices in revenue integrity.
Other Duties:
1. Educating caregivers on functionality or workflow
2. Remaining current with industry standards and events that may significantly impact reimbursement.
Upload 9-22-25
Remote working/work at home options are available for this role.
permanent
Trainer, Revenue Integrity
🏢 Guthrie
Salary not disclosed
Summary:
The Trainer, Revenue Integrity is responsible for developing and delivering training programs that support accurate and compliant revenue cycle processes. This role ensures that staff across departments understand and adhere to revenue integrity standards, including coding, billing, documentation, and compliance requirements. The trainer collaborates with subject matter experts to create educational materials and evaluates training effectiveness to drive continuous improvement.
Experience:
- Minimum of 3-5 years of experience in healthcare revenue cycle, coding, billing, or compliance
- Experience in developing and delivering training programs
- Familiarity with CMS regulations, payer guidelines, and healthcare compliance standards
- Strong communication, presentation, and instructional design skills
Education:
- Bachelor’s degree in Healthcare Administration, Health Information Management, or related field (required)
- Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred)
Key Roles and Responsibilities:
1. Design and deliver training programs on revenue integrity topics including coding, billing, and documentation.
2. Assess training needs through surveys, audits, and performance data.
3. Develop educational materials such as manuals, presentations, and e-learning modules.
4. Conduct onboarding training for new hires and ongoing education for existing staff.
5. Collaborate with compliance and revenue cycle teams to ensure training aligns with current regulations.
6. Monitor and evaluate training effectiveness and make improvements as needed.
7. Maintain training records and documentation for compliance purposes.
8. Serve as a subject matter expert on revenue integrity practices.
9. Provide one-on-one coaching and support to staff as needed.
10. Stay current with industry trends, regulatory changes, and best practices in revenue integrity.
Other Duties:
1. Educating caregivers on functionality or workflow
2. Remaining current with industry standards and events that may significantly impact reimbursement.
Upload 9-22-25
The Trainer, Revenue Integrity is responsible for developing and delivering training programs that support accurate and compliant revenue cycle processes. This role ensures that staff across departments understand and adhere to revenue integrity standards, including coding, billing, documentation, and compliance requirements. The trainer collaborates with subject matter experts to create educational materials and evaluates training effectiveness to drive continuous improvement.
Experience:
- Minimum of 3-5 years of experience in healthcare revenue cycle, coding, billing, or compliance
- Experience in developing and delivering training programs
- Familiarity with CMS regulations, payer guidelines, and healthcare compliance standards
- Strong communication, presentation, and instructional design skills
Education:
- Bachelor’s degree in Healthcare Administration, Health Information Management, or related field (required)
- Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred)
Key Roles and Responsibilities:
1. Design and deliver training programs on revenue integrity topics including coding, billing, and documentation.
2. Assess training needs through surveys, audits, and performance data.
3. Develop educational materials such as manuals, presentations, and e-learning modules.
4. Conduct onboarding training for new hires and ongoing education for existing staff.
5. Collaborate with compliance and revenue cycle teams to ensure training aligns with current regulations.
6. Monitor and evaluate training effectiveness and make improvements as needed.
7. Maintain training records and documentation for compliance purposes.
8. Serve as a subject matter expert on revenue integrity practices.
9. Provide one-on-one coaching and support to staff as needed.
10. Stay current with industry trends, regulatory changes, and best practices in revenue integrity.
Other Duties:
1. Educating caregivers on functionality or workflow
2. Remaining current with industry standards and events that may significantly impact reimbursement.
Upload 9-22-25
Not Specified
Research Coordinator - Clinical Research- Full Time
🏢 Guthrie
Salary not disclosed
*please note this is a 100% on-site position in Sayre, PA
Summary:
The research coordinator’s main function is to advance clinical research studies for outpatient and inpatient departments of The Guthrie Clinic. Weekly travel between sites in Sayre, PA and Binghamton, NY is required.
Experience:
Knowledge of federal regulations related to research, documented experience with study coordination, and documented training of Good Clinical Practice research standards training. The completion of CITI Basic Research course regarding Human Subject’s Protection Training is required within one month of employment.
Education:
Must meet one of the following categories:
- Five years’ experience in a Clinical Research office with certification as a Clinical Research Professional, or
- Associate Degree in applied science with five years’ experience in the medical field, or
- Bachelor of Science degree with one-year experience in a research facility/hospital setting.
Essential Functions:
1. Coordinate specific projects. Project coordination requires meeting sponsor specific training requirements prior to initiation, assuring team members have met sponsor training, training team members to delegated duties, supporting regulatory specialist with sponsor communications, maintaining study supply inventory, and supporting monitors during visits.
2. Coordinate individual research participant’s visits. This coordination for the patient includes screening, enrolling, organizing patient visits to meet study requirements at specific protocol timelines, performing patient interviews related study assessments, dispense prescribed study medication, determine medication compliance, and follow-up on correspondences with patients related to the study.
3. Perform timely and accurate updates to protocol management system at Guthrie and the data submission to the sponsor. Guthrie’s updates include patient protocol enrollments, document submissions to IRB, and event management of patient follow-up visits. Submit research data to sponsor via the appropriate sponsor case report form submission process after review for accuracy and validation of information is obtained. Maintain study enrollment records from screening to study closure.
4. Contribute to the Clinical Research Department team. Support activities of others on the team. Provide cross coverage of research protocols as needed to support the total research department.
Other Duties:
1. Collaborate with executive director, manager, research team members and IRB coordinator in developing and revising process flow for research procedures.
2. Attend training seminars and conferences as required by sponsor of research study.
3. Make presentations of study information to groups of physicians and patients.
4. Assist physicians in protocol development.
5. Advise department manager on resource utilization and training needs.
6. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Rev: 5-9-2025
Summary:
The research coordinator’s main function is to advance clinical research studies for outpatient and inpatient departments of The Guthrie Clinic. Weekly travel between sites in Sayre, PA and Binghamton, NY is required.
Experience:
Knowledge of federal regulations related to research, documented experience with study coordination, and documented training of Good Clinical Practice research standards training. The completion of CITI Basic Research course regarding Human Subject’s Protection Training is required within one month of employment.
Education:
Must meet one of the following categories:
- Five years’ experience in a Clinical Research office with certification as a Clinical Research Professional, or
- Associate Degree in applied science with five years’ experience in the medical field, or
- Bachelor of Science degree with one-year experience in a research facility/hospital setting.
Essential Functions:
1. Coordinate specific projects. Project coordination requires meeting sponsor specific training requirements prior to initiation, assuring team members have met sponsor training, training team members to delegated duties, supporting regulatory specialist with sponsor communications, maintaining study supply inventory, and supporting monitors during visits.
2. Coordinate individual research participant’s visits. This coordination for the patient includes screening, enrolling, organizing patient visits to meet study requirements at specific protocol timelines, performing patient interviews related study assessments, dispense prescribed study medication, determine medication compliance, and follow-up on correspondences with patients related to the study.
3. Perform timely and accurate updates to protocol management system at Guthrie and the data submission to the sponsor. Guthrie’s updates include patient protocol enrollments, document submissions to IRB, and event management of patient follow-up visits. Submit research data to sponsor via the appropriate sponsor case report form submission process after review for accuracy and validation of information is obtained. Maintain study enrollment records from screening to study closure.
4. Contribute to the Clinical Research Department team. Support activities of others on the team. Provide cross coverage of research protocols as needed to support the total research department.
Other Duties:
1. Collaborate with executive director, manager, research team members and IRB coordinator in developing and revising process flow for research procedures.
2. Attend training seminars and conferences as required by sponsor of research study.
3. Make presentations of study information to groups of physicians and patients.
4. Assist physicians in protocol development.
5. Advise department manager on resource utilization and training needs.
6. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Rev: 5-9-2025
permanent
C
Customer Service Representative 1
Salary not disclosed
Overview
Responsibilities
Qualifications
Other Job Information
Minimum
USD $17.50/Hr.
Maximum
USD $23.82/Hr.
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
- Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
- Determine customer needs, explain and sell products and services
- Participate in branch prospecting efforts
- Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
- Serve as a liaison between customer and operational areas
- May provide back up to the teller line as needed
- Ability to understand directions and adhere to established policy and procedures
- Able to remain focused
- Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
- As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
- May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Requirements:
- High School Diploma or GED
- Internal product and services knowledge
- Accurate and proficient math skills
- Professional and friendly interpersonal communications skills
- Proficient computer skills
- Clear thinking and ability to stay focused
- Thorough knowledge of bank products and services
- Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
- Two (2) years of bank and/or customer service normally required
- All applicants must be 18 years of age or older
Other Job Information
Hours: 35 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $17.50/Hr.
Maximum
USD $23.82/Hr.
Not Specified
Patient Service Specialist- Family Practice- Part Time
✦ New 🏢 Guthrie
Salary not disclosed
Join Our Team As a Patient Service Specialist!
Position Details:
32 Hours - Includes benefits
M-F
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
32 Hours - Includes benefits
M-F
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
temporary
Patient Service Specialist- Pulmonary-Full Time
✦ New 🏢 Guthrie
Salary not disclosed
Join Our Team as a Patient Service Specialist!
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 8-5 or 7-4
- Days: Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts: 8-5 or 7-4
- Days: Monday through Friday
- Pay- $17.34-$23.96
Position Summary:
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
1. Other duties as assigned.
permanent
Sr Engineer, Network - IT Infrastructure - Full Time (On-site, Sayre)
🏢 Guthrie
Salary not disclosed
This is an ON-SITE position located in Sayre, PA.
Summary:
The Senior Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Sr. Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Experience with software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Advanced troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNP, CCIE, CISSP
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Collaborate with network architect to design and build functional networks.
- Provide level 3 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Mentors team members designing and building technical solutions.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Summary:
The Senior Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Sr. Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Experience with software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Advanced troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNP, CCIE, CISSP
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Collaborate with network architect to design and build functional networks.
- Provide level 3 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Mentors team members designing and building technical solutions.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
permanent
Engineer, Network - IT Infrastructure - Full Time (On-site, Sayre)
🏢 Guthrie
Salary not disclosed
This is an ON-SITE position located in Sayre, PA.
Summary:
The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Intermediate troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNA
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Summary:
The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Intermediate troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNA
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
permanent
Manager, Data Ctr Infrastructure - IT Infrastructure - Full Time (On-site, Sayre)
🏢 Guthrie
Salary not disclosed
This is an ON-SITE position located in Sayre, PA.
Summary:
The Manager of Data Center Infrastructure plans and manages the service delivery for quality and continuous improvement of data center infrastructure while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for The Guthrie Clinic’s (TGC) data center infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in IT management and/or professional development in Information Technology management with experience supporting data center infrastructure; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
4. Experience with data center re-designs, consolidations and migrations.
5. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
6. Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
7. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
8. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
9. A proven track record of motivating and managing diverse technical staff and resources in multiple projects through all life-cycle phases, while establishing direction and standards and maintaining a high level of user trust and confidence in the group’s knowledge of and concern for users’ business needs.
10. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
11. A strong business orientation with the ability to balance good judgment with bottom-line business orientation to systems technology that supports return-on-investment decisions.
12. A technically strong individual with a broad and deep knowledge of compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
13. Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
14. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
15. An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
16. Thoroughly understands hospital operations, anticipates needs, and pursues effective and efficient solutions. Able to translate information technology jargon into terms understandable by all audiences.
17. Experience managing service level agreements in either an insourced or outsourced professional services operation.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses
Essential Functions:
- Plans and manages the activities of the Data Center Infrastructure department. Works in collaboration with other TGC IT departments supporting information system infrastructures to assure continuous operation of all enterprise-wide business critical systems.
- Oversees the planning and deployment of standards and technology changes for data center infrastructure environments and operational IT programs (i.e., lifecycle management, service continuity, compliance).
- Participates in TGC initiatives providing leadership and guidance on technology infrastructure standards, implications, and investments.
- Perform a lead role in the development of a broad TGC data center strategy.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Provides leadership to ensure appropriate technology use, standards and policies. Provides efficient, cost-effective technology services for compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
- Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and systems to achieve an optimal balance of cost and service.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Participates in the development and implementation of TGC’s business/disaster recovery plan. Facilitate periodic business recovery tests to ensure that plans are current and effective. Participates in other TGC emergency preparation and testing as required.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Manages relationships with hardware/software vendors and other suppliers of information systems related to products and services. Negotiates service level agreements with preferred vendors.
- Develops and monitors capital and operating budgets and three-year financial plan. Identifies opportunities to leverage economies across TGC.
- Develops and maintains policies and procedures and assures compliance with legal and regulative issues (JCAHO, HIPAA, and HITRUST).
- Balances resources to ensure that support services are effectively delivered, and projects are completed on time and within budget. Secures external resources as required.
- Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization capable of supporting current systems while leveraging next generation technologies.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs/expectations and strives to exceed them. Consistently enforces the critical importance of supporting patient care.
- Demonstrates responsibility for ongoing personal development, professional growth, and continuing education.
- Recruits, orients, and manages staff required to meet strategic and operational objectives.
- Ensures that staff receive appropriate career development opportunities. Counsels and coaches staff to improve performance and foster personal growth. Conducts regular performance appraisals and recommends appropriate personnel actions.
- Creates a team oriented, professional work environment providing the requisite challenges to retain talented IT professionals.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Summary:
The Manager of Data Center Infrastructure plans and manages the service delivery for quality and continuous improvement of data center infrastructure while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for The Guthrie Clinic’s (TGC) data center infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in IT management and/or professional development in Information Technology management with experience supporting data center infrastructure; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
4. Experience with data center re-designs, consolidations and migrations.
5. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
6. Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
7. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
8. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
9. A proven track record of motivating and managing diverse technical staff and resources in multiple projects through all life-cycle phases, while establishing direction and standards and maintaining a high level of user trust and confidence in the group’s knowledge of and concern for users’ business needs.
10. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
11. A strong business orientation with the ability to balance good judgment with bottom-line business orientation to systems technology that supports return-on-investment decisions.
12. A technically strong individual with a broad and deep knowledge of compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
13. Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
14. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
15. An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
16. Thoroughly understands hospital operations, anticipates needs, and pursues effective and efficient solutions. Able to translate information technology jargon into terms understandable by all audiences.
17. Experience managing service level agreements in either an insourced or outsourced professional services operation.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses
Essential Functions:
- Plans and manages the activities of the Data Center Infrastructure department. Works in collaboration with other TGC IT departments supporting information system infrastructures to assure continuous operation of all enterprise-wide business critical systems.
- Oversees the planning and deployment of standards and technology changes for data center infrastructure environments and operational IT programs (i.e., lifecycle management, service continuity, compliance).
- Participates in TGC initiatives providing leadership and guidance on technology infrastructure standards, implications, and investments.
- Perform a lead role in the development of a broad TGC data center strategy.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Provides leadership to ensure appropriate technology use, standards and policies. Provides efficient, cost-effective technology services for compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
- Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and systems to achieve an optimal balance of cost and service.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Participates in the development and implementation of TGC’s business/disaster recovery plan. Facilitate periodic business recovery tests to ensure that plans are current and effective. Participates in other TGC emergency preparation and testing as required.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Manages relationships with hardware/software vendors and other suppliers of information systems related to products and services. Negotiates service level agreements with preferred vendors.
- Develops and monitors capital and operating budgets and three-year financial plan. Identifies opportunities to leverage economies across TGC.
- Develops and maintains policies and procedures and assures compliance with legal and regulative issues (JCAHO, HIPAA, and HITRUST).
- Balances resources to ensure that support services are effectively delivered, and projects are completed on time and within budget. Secures external resources as required.
- Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization capable of supporting current systems while leveraging next generation technologies.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs/expectations and strives to exceed them. Consistently enforces the critical importance of supporting patient care.
- Demonstrates responsibility for ongoing personal development, professional growth, and continuing education.
- Recruits, orients, and manages staff required to meet strategic and operational objectives.
- Ensures that staff receive appropriate career development opportunities. Counsels and coaches staff to improve performance and foster personal growth. Conducts regular performance appraisals and recommends appropriate personnel actions.
- Creates a team oriented, professional work environment providing the requisite challenges to retain talented IT professionals.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
permanent
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