Information Technology Jobs in Wappingers Falls

$7,500 Sign-On Bonus

About Us

Matrix Medical Network pioneered the first national in-home clinical network, and today we’re an independent provider of comprehensive health assessments serving people across the nation. We deliver exceptional, personalized care that improves health, lowers costs, and empowers people to live their best lives. With deep roots in clinical assessment and care management services, our national network of clinicians breaks through traditional barriers to care by meeting those members wherever they call home. We help older adults and other at-risk individuals enjoy a better quality of care, experience improved health outcomes, and identify chronic conditions that may otherwise go undiagnosed.

Our job opportunities allow you to leverage your expertise and compassion to make a direct impact on the health and well-being of others. Join our team and be rewarded with competitive base plus incentive compensation and benefits while making a difference in the community!

About the Role

During a visit that can last up to one hour, Matrix providers review and observe a member’s current health, medical history, medication adherence, social environment and other risks. This provides unmatched insight into a member’s overall health and well-being that can be difficult to capture during routine office visits. The Matrix Comprehensive Health Assessment (CHA) helps to improve quality of care and allows us to potentially close multiple care gaps with a single visit. Our providers:

• Conduct adult / geriatric assessments to include medical history, diagnosis and treatment, health education, physician referrals, case management referrals, follow-up and clear documentation according to Matrix guidelines and protocols
• Administer and order point of care and lab-based testing as needed
• Work with physicians, case managers, social workers, family members, key caregivers, and ancillary medical personnel as appropriate
• Collaborate with Primary Care Physician (PCP) on patient education and follow up as necessary
• Provide services at the member’s place of residence which can be in their homes or Skilled Nursing Facilities

Benefits of Working at Matrix

• Consistency – Although we conduct assessments Sunday – Saturday from 8 am – 7 pm, our full-time (FT) providers typically work Monday – Friday from 8:00 to 5:30.
• Competitive Pay – Earn an annual base salary ranging from $105,500 - $168,400 based on market compensation analysis and experience.
• Incentive Program – Eligible for FT Clinician Traveler Incentive Plan in support of leaving no patient behind which includes a monthly (uncapped) incentive opportunity. In 2025, those who received an incentive payout averaged $500 per month ($6,000 annually).
• Benefits – Mileage reimbursement, medical, dental, vision, life insurance, PTO accrual, 401(k), paid holidays, continuing education time/reimbursement, and employee referral bonuses.
• Education and Support – We invest in YOU! In addition to comprehensive onboarding training we will assign you a preceptor, provide 1:1 feedback, and offer free access to earn continuing education online.
• Additional Licensure – Should business need exist; we will support you in obtaining additional state licensure and credentialing in neighboring states – or others you may want to visit while completing health assessments.

Skills & Experience That Shine

• Master’s Degree OR commensurate experience and satisfactory completion of NP or PA licensure
• Current NP/PA licensure in state of practice to include prescription authority or the ability to obtain prescriptive authority as needed
• NCCPA, AANP, AACN or ANCC board certification in Adult, Adult Gerontology Primary Care, Adult Gerontology Acute Care, Family, Emergency or Acute Care specialty
• Current BLS, ACLS or CPR certification
• 1 year of NP or PA experience
• Able to travel up to 80-90% of the time for extended periods of time to include overnight travel and weekends across the assigned state and possibly neighboring states
• Valid state driver's license for the state of residence
• Automobile insurance coverage requiring for the state of residence (or ability to obtain)
  • Bodily Injury:  $100,000 per person/$300,000 per incident
  • Property Damage: $50,000
  • Collision and comprehensive deductibles:  $1,000 or less
• Strong computer skills and familiarity with employee health/medical record software
• Excellent verbal and written communication skills 

The Matrix Culture

• Leading With Empathy & Trust – We believe in each other, which empowers all of us to connect with purpose and transparency. We take action from a place of trusting our peers, and we always have each other’s best interests at heart.
• Diversity & Inclusion – The potential of our company is based on the diversity of experiences and backgrounds of everyone who works at Matrix. That’s why we’re proud of our diverse and talented team.
• Committed to Career Advancement – The strength of our company is in its people. We’re committed to career progression and fostering an environment where employees can grow and thrive. By investing in our clinical and corporate teams, we enhance individual capabilities and strengthen the organization.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 

#LI-JB1

Experience Level: 2+ years

Office Location: Poughkeepsie, New York

Work Schedule: This role has hybrid flexibility, allowing 2 remote days/week based on business needs.

Salary: $120,000-$162,500

Bonus: This role is eligible for a performance bonus up to 50% of salary

Whiteman Osterman & Hanna LLP seeks an attorney for our Dutchess County office with at least 2 years of experience in real property tax litigation/EDPL, land-use and municipal law. The ideal candidate would have experience drafting and arguing motions, reviewing appraisals, reviewing building plans and maps, and appearing regularly in court. We're looking for an associate with strong time management skills, excellent drafting ability, and a strong professional presence.

Our firm, based in Albany, New York, is the largest and one of the most well-respected law firms in the Capital Region. We have 19 practice areas, utilizing a team approach to address our clients' needs. In addition to Whiteman Osterman & Hanna's depth of legal knowledge, we are dedicated to creating a positive and rewarding work environment for all employees – attorneys and staff alike.

Education and Experience:

• Bachelor's degree and J.D. required
• Bar admittance in New York required
• 2+ years of relevant experience

Knowledge, Skills, and Abilities:

• Litigation experience is highly valuable for this role. If candidate has no litigation experience, then an enthusiasm to go to court with a desire to learn is essential
• Conducting legal research
• Conducting appraisal review, as well as other due diligence
• Commitment to consistent, quality work, with an emphasis on excellence in writing and editing
• Desire to collaborate with team and learn from others to improve your craft and expand your expertise

Application Materials:

• Cover letter (preferred, but not required)
• Resume
• Law School Transcript
• Writing Sample

Applications will be accepted on a rolling basis. Please contact with any questions.

Whiteman Osterman & Hanna LLP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which employment decisions are merit-based and made without discrimination on the basis of race, creed, color, gender or sex, national origin, disability, sexual orientation, gender identity, age, religion, pregnancy, protected activity, veteran status, marital status, citizenship, genetic information, predisposition or carrier status, or any other characteristic protected by law.

ABOUT THIS JOB

***THIS POSITION REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***

As an Intelligence Analyst, you’ll be responsible for providing the Army with crucial and reliable information about enemy forces and potential areas of conflict. You’ll analyze, assess, process, and distribute tactical intelligence, as well as create, document, organize, and cross-reference intelligence records and files.

Skills you’ll learn align with Intelligence Collection, Intelligence Analysis and Record Keeping. In addition, you could earn 24 nationally recognized certifications!

JOB DUTIES

• Collecting and analyzing intelligence data from various sources, including classified information
• Create reports and briefings that provide valuable insights to commanders and decision-makers

REQUIREMENTS

• 10 weeks of Basic Training
• 13 weeks of Advanced Individual Training
• U.S. Citizen
• 17 to 34 Years Old
• High School Diploma or GED
• Meet Tattoo Guidelines
• No Major Law Violations
• No Medical Concerns

BENEFITS

The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you’ll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.

• Paid Training and credentialing to strengthen your skillsets
• Monthly salary (based off pay grade and time in service)
• Housing and meal allowance for full-time Soldier
• 30 days paid annual vacation
• 401(K) type savings plan
• Full-coverage medical and dental insurance for Soldiers and immediate family member
• Paid tuition opportunities to continue your education
• Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties

Licensed Mental Health Counselor LMHC

Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one that offers real work-life balance? If so, read on and apply today! 

Senior Care Therapy is seeking full-time or part-time Licensed Mental Health Counselors to join our mission of providing in-person psychotherapy services to the geriatric population. We currently serve over 300 Skilled Nursing Facilities including sub-acute, long-term care, and assisted livings throughout NJ, NY, PA, and MD.  

As a clinician owned and operated company, SCT takes pride in providing supportive counseling through patient-centered psychology services that has a meaningful impact on residents' mood, functioning, and overall quality of life. By working collaboratively with facility staff, SCT aims to improve outcomes for both residents and the care teams that support them. We are committed to providing the highest level of psychological services and to being at the forefront of ever-changing regulations, needs, and trends.

At SCT, we handle all the administrative responsibilities -- including billing, insurance, credentialing, and pre certifications --- so you can do what you do best: providing exceptional clinical care!

What We Provide:    

• Customizable Part-time or Full-Time opportunities available, tailored to align with your personal and professional goals.
  • 32-hour and 40-hour equivalent work week opportunities
  • Salary ranges from $56,000-$90,000 with Uncapped FFS Bonus Opportunity!
  • Part Time: Fee for Service Opportunities
  • Now Offering a Sign-On Bonus Up To $6,000 for Full Time Employees
• Rewarding experiences working with the senior population   
• Flexible Daytime Hours with Autonomy
• No Admin Tasks! No cancellations! No no-shows! 
• EHR Your Way! Efficient, user friendly, clinician designed EMR.
• SCT University
  • CEU Reimbursement Program
  • Psychologist led training on day one with ongoing support.
  • Clinical Team Support: peer-to-peer learning.
  • Cutting-edge Resources & Mentorship: We champion your growth with abundant resources, mentorship, and career advice to set you up for unparalleled success
• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Ancillary Benefits (Full-Time)
• 401(k) plan with up to 3% company match offered Day 1! (PT and FT)
• Malpractice Insurance Provided
• PTO & Holiday (Full-Time)

Key Responsibilities: 

• Conduct individual and group psychotherapy sessions for patients in a subacute or skilled nursing facility.
• Assess, diagnose, and treat a wide range of emotional and behavioral health conditions, including depression, anxiety, adjustment disorders, and cognitive decline.
• Develop and implement evidence-based treatment plans tailored to the needs of each patient.
• Collaborate with facility staff, interdisciplinary teams, and family members to support patient care.
• Maintain accurate and timely clinical documentation in accordance with regulatory standards using our clinician-designed electronic medical/health system (EHR). 
• Monitor patient progress and adjust treatment plans as needed.

 Requirements: 

• Active and unrestricted license to practice as a Licensed Mental Health Counselor in State applying for.
• Effective oral and written communication in English
• Basic proficiency with technology, including electronic health records (EHR).
• Strong organizational and documentation skills, with attention to regulatory compliance.
• Ability to provide in-person services at assigned facilities, up to 45 minutes.
• Ability to walk, stand, and move between patient rooms and offices within the facility throughout the day.
• Full Vaccination and Booster Status may be required in some facilities.

Preferred Qualifications:  

• Previous clinical experience in a subacute, long-term care, or geriatric healthcare setting.
• History of treating Anxiety, Depression and Adjustment Disorders. 
  • Psych or Addictions experience is a plus.
• Excellent time management and organizational skills. 

SCT welcomes individuals with a variety of licensure types to join our exceptional team. We encourage you to reach out directly to learn more about current openings! Currently Hiring for Clinical Psychologist, LCSW, LPC, LMHC, and LMFT located in NJ, NY, PA, or MD.

Compensation details: 56 Yearly Salary

PIc35bee6f0ddd-3631

We're on the hunt for curious, motivated individuals to test and review online money-making opportunities featured on FinanceBuzz. If you enjoy discovering new platforms and sharing your experience, this flexible gig could be perfect for you.

Responsibilities:

• Explore and try various side hustle options (cashback sites, survey apps, etc.)

• Document and report your experience with each platform

• Track potential earnings and ease of use

• Share insights to help improve user recommendations

Requirements:

• Basic tech skills and a stable internet connection

• Comfortable navigating apps and websites

• Ability to work independently

• No prior experience required

Benefits:

• Set your own schedule – work anytime, from anywhere

• Try real ways to earn money online

• Get paid to share honest feedback

• Ideal for side-income seekers, students, or remote workers

Start exploring side hustle opportunities here.

We’re offering a role for someone who wants to lead their own side-income project in their spare time. You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run them like mini projects.

You’ll get curated content to guide your decisions. The goal is to find manageable, sustainable income streams that don’t interfere with your full-time role.

Responsibilities:

• Evaluate side-hustle options and pick those you believe you can execute

• Plan and carry out your selected projects or tasks

• Track metrics—time invested, return, conversion rates

• Refine your focus toward the best-performing hustles

Requirements:

• Employed full time or committed to another primary role

• Basic skills for remote work (internet, device)

• Project mindset: set goals, measure outcomes, adjust

• Persistence and consistency

Strong Traits:

• Analytical

• Willing to adapt

• Growth-oriented

Benefits:

• No fixed schedule

• Remote and flexible

• Ability to scale your side work over time

• Tools and guidance included

This position is for individuals who want to develop a side income stream while still working full time. You will test different small-scale remote opportunities, learn what works, and grow what produces results.

You’ll use the resources provided to guide you, but your path is self-driven. Over time, you might focus more on the hustles that bring the highest returns.

Responsibilities:

• Review and apply different side-hustle ideas tailored for people with full jobs

• Execute tasks, manage projects or gigs you select

• Keep a simple record of your time vs. earnings

• Iterate and improve your approach as you go

Requirements:

• Stable full-time job or core commitment

• Access to internet and device for remote work

• Willingness to test ideas and adapt

• Organization, follow-through, and consistency

Bonus Skills:

• Ability to analyze which hustles are viable

• Comfort with trial and error

• Some prior side-gig experience (but not required)

Benefits:

• Fully remote

• Flexible hours

• Potential to grow side income steadily

• No micromanagement

Job Title : Bomb Technician (EOD) Category / Component : Enlisted • Active Overview Explosive Ordnance Disposal Technicians locate, identify, render safe, and dispose of explosive threats on land, at sea, and underwater, using advanced robotics, diving, and explosives skills to protect forces and civilians and support fleet and joint operations worldwide.

Key Responsibilities Detonate and demolish hazardous munitions, pyrotechnics, and outdated explosives; neutralize ordnance including sea mines, torpedoes, depth charges, and improvised explosive devices; remotely disable unsafe ordnance using robotic and diagnostic technology; conduct parachute and helicopter insertion operations; clear waterways of mines in support of ships and submarines; provide explosive ordnance support to law enforcement agencies and organizations such as the United States Secret Service and Department of State.

What to Expect Global missions in every environment, from parachuting into remote terrain to arriving by small boat on foreign shores; majority of time spent in the field conducting high risk, time critical tasks with strict safety and risk management; regular integration with Special Operations, fleet units, and interagency partners; intense physical and mental demands with a culture that values precision, calm decision making, and discipline.

Work Environment Operate worldwide on land, at sea, and underwater from EOD Mobile Units and detachments; insert via parachute, helicopter, and small boats; work from ships, shore commands, and forward locations; serve in small team based units that balance training, readiness, and operational tasking with limited administrative overhead compared to field work.

Pathways, Training & Advancement Recruit Training followed by an EOD preparatory course at Great Lakes, Illinois, that builds swimming, conditioning, small boat skills, and risk management fundamentals; EOD Assessment and Selection Course that evaluates aquatic adaptability, running, swimming, academics, professionalism, and teamwork; Navy diver training at the Naval Diving and Salvage Training Center; Naval School Explosive Ordnance Disposal, which covers demolition, conventional ordnance, underwater mines, missiles, landmines, and chemical, biological, radiological, and nuclear threats; Basic Parachute Training and ongoing advanced training and qualifications throughout a career.

Apply for the Navy Warrior Challenge contract for EOD during initial enlistment, then pass the EOD Physical Screening Test and diver medical screening; complete required assessments and receive recommendation and screening from an EOD officer or senior enlisted EOD technician; additional in service accession requirements may include minimum time on board, performance standards, and command endorsement.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Eyesight correctable within EOD diving standards, with no color blindness; qualifying ASVAB scores using combinations such as arithmetic reasoning and verbal expression or general science, mechanical comprehension, and electronics information; age typically 30 or younger at accession; United States citizenship and eligibility for a security clearance; excellent physical condition and swimming ability, with the capacity to perform detailed technical tasks under stress and in hazardous environments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Bomb Technician (EOD) Category / Component : Enlisted • Active Overview Explosive Ordnance Disposal Technicians locate, identify, render safe, and dispose of explosive threats on land, at sea, and underwater, using advanced robotics, diving, and explosives skills to protect forces and civilians and support fleet and joint operations worldwide.

Key Responsibilities Detonate and demolish hazardous munitions, pyrotechnics, and outdated explosives; neutralize ordnance including sea mines, torpedoes, depth charges, and improvised explosive devices; remotely disable unsafe ordnance using robotic and diagnostic technology; conduct parachute and helicopter insertion operations; clear waterways of mines in support of ships and submarines; provide explosive ordnance support to law enforcement agencies and organizations such as the United States Secret Service and Department of State.

What to Expect Global missions in every environment, from parachuting into remote terrain to arriving by small boat on foreign shores; majority of time spent in the field conducting high risk, time critical tasks with strict safety and risk management; regular integration with Special Operations, fleet units, and interagency partners; intense physical and mental demands with a culture that values precision, calm decision making, and discipline.

Work Environment Operate worldwide on land, at sea, and underwater from EOD Mobile Units and detachments; insert via parachute, helicopter, and small boats; work from ships, shore commands, and forward locations; serve in small team based units that balance training, readiness, and operational tasking with limited administrative overhead compared to field work.

Pathways, Training & Advancement Recruit Training followed by an EOD preparatory course at Great Lakes, Illinois, that builds swimming, conditioning, small boat skills, and risk management fundamentals; EOD Assessment and Selection Course that evaluates aquatic adaptability, running, swimming, academics, professionalism, and teamwork; Navy diver training at the Naval Diving and Salvage Training Center; Naval School Explosive Ordnance Disposal, which covers demolition, conventional ordnance, underwater mines, missiles, landmines, and chemical, biological, radiological, and nuclear threats; Basic Parachute Training and ongoing advanced training and qualifications throughout a career.

Apply for the Navy Warrior Challenge contract for EOD during initial enlistment, then pass the EOD Physical Screening Test and diver medical screening; complete required assessments and receive recommendation and screening from an EOD officer or senior enlisted EOD technician; additional in service accession requirements may include minimum time on board, performance standards, and command endorsement.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Eyesight correctable within EOD diving standards, with no color blindness; qualifying ASVAB scores using combinations such as arithmetic reasoning and verbal expression or general science, mechanical comprehension, and electronics information; age typically 30 or younger at accession; United States citizenship and eligibility for a security clearance; excellent physical condition and swimming ability, with the capacity to perform detailed technical tasks under stress and in hazardous environments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Employment Type: Full-time

Work Environment: On Site (Hopewell Junction NY)

Work Schedule: Standard business hours, with flexibility for business needs.

Compensation: $80-100K (BASE) + 5-10% BONUS

Who We Are

Recess is a leading beverage company built around the idea of helping people feel calm, balanced, and inspired. Our mission is to bring functional, better-for-you beverages to the mainstream through products that are as enjoyable as they are effective. With a portfolio that includes sparkling waters infused with magnesium and adaptogens, mocktails crafted for social occasions, and other wellness-driven beverages, Recess is redefining what it means to drink something good for both body and mind.

Founded with creativity and culture at its core, Recess has quickly grown into one of the most recognizable functional beverage brands in the U.S. Our drinks are designed for modern consumers who want healthier options without compromising on taste, quality, or experience.

At Recess, we’re not just building beverages — we’re creating a lifestyle brand that connects with people through innovation, design, and authenticity.

Who You Are

The Customer Operations Manager is responsible for managing the end-to-end Order-to-Cash process, providing exceptional support to retail partners, and managing a team of customer service representatives. This position ensures high levels of accuracy in order processing, minimizes trade deductions, and acts as a liaison between sales, supply chain, and logistics to drive operational efficiency. 

As part of a fast moving and fast growing business this team member will report directly to the Chief Operations Officer and will be located in Hopewell Junction, NY.

What You’ll Do…

• Manage a team of Customer Service Representatives to ensure maximum customer satisfaction
• Own the entire Order to Cash process: manage the entire lifecycle from order to invoice
• Accountable for the execution of customer and distributor orders to support on time and in full deliveries
• Collaborate with warehouse and planning teams to ensure seamless execution of customer shipments to support on time and in full
• Effectively communicate with customers regarding new product launches, discontinuations, LTO’s and ensure orders are submitted timely and accurately to support agreed timelines
• Responsible for Retailer Portal Management: utilize major retailer, distributor and warehouse portals to manage PO’s, shipping and compliance documentation
• Monitor and improve customer / retailer scorecard metrics to ensure on-time and in full deliver, case-fill rates and order accuracy 
• Investigate and resolve shortages, damages, and delivery discrepancies with logistics teams and customers. 
• Allocation of network inventory to support customer requirements; working closely with planning teams to communicate customer specific needs, such as promotions or resets 
• Inject technology into the customer order processing through EDI on boarding, portal development and streamlined order forms
• Develop a strong relations with the commercial team to ensure they are informed and up to speed on all customers / distributor order and delivery information 
• Establish KPIs for the team, monitor productivity, and conduct performance evaluations.
• Create and maintain Standard Operating Procedures (SOPs) to ensure consistent service levels. 
• Generate daily/weekly/monthly reports on order status, billing, and open issues for senior mgt 
• Establish high levels of quality, accuracy and infuse best practices and subject matter expertise into all aspects of customer support
• Drive a culture of continuous improvement to support growth and strive for operational excellence

What You’ll Bring…

• Bachelor’s Degree or 5 years of related field or equivalent experience
• Strong understanding and experience with NetSuite ERP software
• Mix of intelligence, integrity, domain knowledge, and verbal agility that allows you to earn the trust of internal and external business partners
• Excellent operational and managerial skills required, with a proven track record of successful management of complex logistics, supply chain, and operations
• Strong understanding of the CPG industry and its supply chain
• Strong technical skills, process improvements, and materials management
• Experience in managing relationships with customers
• Experience with end to end order management 
• Excellent interpersonal and communications skills
• Ability to work highly effectively in a fast-paced work environment

Why Recess?

Wellness Benefits

• Competitive health, dental, and vision insurance.
• Mental health and wellness resources.
• 401K with company match.

Lifestyle Perks

• 15 days of PTO annually, plus company holidays and volunteer time off.
• Discounts on all Recess beverages.
• A culture that values creativity, inclusivity, and balance.

Family Support

• Paid parental leave.