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Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola University Medical Center is part of a three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
Loyola University Medical center has an exciting opportunity for a Social Worker. The Social Worker works collaboratively with the Care Management Team for coordinated patient care delivery across the continuum.
Hours: Requires a minimum of one 8hr shift every two weeks.
What we offer:
Benefits from Day One
Daily Pay! Work today, Get paid today
Competitive Shift Differentials
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you will do:
Provides psychosocial assessment, intervention, evaluation, consultation, and education to patient/families as part of comprehensive care management services.,
Identifies high risk patients from a psychosocial/financial perspective and provides information, support, counseling, care management and referrals to appropriate resources.
Serves as a liaison for complex transitions/discharges between the hospital and community agencies for the exchange of clinical and referral information.
Contributes to training of social work professionals as part of the education program at LUHS.
Facilitates and coordinates details of placement and actual discharge of complex discharges to appropriate agencies. Discusses with interdisciplinary team the discharge plan and any barriers to a safe discharge.
What you will need:
Master's degree required in Social Work.
Licensed Social Worker (LSW) required; LCSW preferred.
Excellent communication skills.
Ability to manage crisis situations calmly and effectively.
Ability to work under stressful conditions and in difficult situations.
Salary Range: $30.00 - $46.51per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.ESSENTIAL FUNCTIONSKnows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration. Administer medications, treatments, and immunizations under the direction of providers. Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals. Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care. Maintain patient confidentiality and adhere to organizational standards and ethical guidelines. Educate patients and families based on assessed needs and discharge plans. Promote evidence-based resources to optimize nursing practice and patient care. Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel. Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs. Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). Ensure safety checklists/quality controls are completed as required. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.MINIMUM QUALIFICATIONS Must be comfortable operating in a collaborative, shared leadership environment. Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES). Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire:
Acceptable Certifications:
- Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)
- Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)
- Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing
- Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.
- Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.
- Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)
- Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
Assesses, plans, and implements nursing care for patients of diverse ages while ensuring patient comfort.
Practices safe patient handling techniques and is proficient with aseptic techniques.
Continues to evaluate assigned patients and provides ongoing treatment.
Anticipates, identifies, and responds to educational and emotional needs of patients and families.
Guides and directs healthcare personnel (i.e. Patient Care Technicians) in caring for patients.
Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, and drainage devices). Utilizes safeguards such as IV pump drug library and monitor alarms whenever available to maximize patient safety.
Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).
Utilizes hospital information system to process orders/data and retrieve patient information. Documents procedures in patient medical record. Maintains knowledge of documentation requirements needed for patients' records.
Cares for patients during Cardiac Cath Lab procedures which include, but are not limited to, coronary angiography, PTCA, stents, pediatric and adult heart catheterizations, peripheral PTA, EPS, Ablation, PPM, ICD, Valvuloplasty, and laser procedures
Maintains readiness of equipment in procedure rooms. Acquires supplies needed for procedures and passes to physician or assistant maintaining sterile technique. Assists in maintaining inventory control.
Transports patients to and from procedure rooms.
May apply manual pressure to puncture site to obtain hemostasis following procedure.
Serves in a charge/leadership role based on skill and unit needs. When assigned charge, makes patient assignments; triages patients; and problem solves with staff, physicians, patients, families, and ancillary departments.
Assists in quality control.
Takes assigned call as defined in unit specific policy manual.
Assists with patient care duties/tasks (i.e., emptying drainage devices, ambulating, and hygiene).
Assists with clerical duties (i.e., maintenance of chart, patient record, and answering phones and call lights).
Provides orientation/education for staff, students, and other hospital and community organizations as requested.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
Assess, plan, organize, and participate in rehabilitative programs that improve mobility, relieve pain, increase strength, and decrease or prevent deformity of patients suffering from disease or injury.
· Administer manual exercises, massage and/or traction to help relieve pain, increase the patient's strength, and decrease or prevent deformity and crippling.
· Discharge patient from physical therapy when goals or projected outcomes have been attained and provide for appropriate follow up care or referrals. Evaluate effects of treatment at various stages and adjust treatments to achieve maximum benefit. Identify and document goals, anticipated progress and plans for reevaluation. Inform the patient when diagnosis reveals findings outside their scope and refer to an appropriate practitioner. Instruct patient and family in treatment procedures to be continued at home.
· Plan, prepare and carry out individually designed programs of physical treatment to maintain, improve or restore physical functioning, alleviate pain and prevent physical dysfunction in patients. Record prognosis, treatment, response, and progress in patient's chart or enter information into computer. Review physician's referral and patient's medical records to help determine diagnosis and physical therapy treatment required.
Minimum Qualifications:
Education:
Graduate of an accredited school of Physical Therapy is required.
Experience & Skills:
New Grads and Experienced PT's welcome
Licensure/Certification:
Must be a Licensed Physical Therapist in the State of Florida is required.
BLS through American Heart Association
Education:
Graduate of an accredited school of Physical Therapy is required.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
GENERAL SUMMARY:
Provides individualized, high-quality nursing care to patients of all ages. Uses a team approach to delegate and coordinate patient care at admission, transfer, and discharge. Independently delivers nursing care using the Nurse Practice Act, Mercy Medical Center policies, nursing standards, ethical principles, and professional judgment. Works rotating shifts, weekends, and holidays as scheduled. Job duties may vary by shift or may be unit-specific.
ESSENTIAL FUNCTIONS:
· Administers nursing care to patients; includes assessment, planning, implementing, and evaluating the patient’s care plan in coordination with the physician.
· Provides nursing care guided by physician orders, unit protocols and professional judgment.
· Communicates effectively and appropriately with staff, physicians, patients, families and other healthcare team members.
· Participates in ongoing educational activities related to clinical knowledge and professional issues.
· Contributes to the professional development of peers and colleagues by sharing knowledge and skills.
· Delivers care in a manner that preserves and protects patient autonomy, dignity and rights.
· Considers factors relating to safety, effectiveness and cost in planning/delivering patient care.
· Provides patient/family or caregiver education and counseling in recognition and solution of physical, emotional, and environmental health problems.
· Utilizes hospital information system to process orders/data and retrieve patient information.
· Maintains knowledge of documentation requirements needed for patients’ records.
· Works independently with limited direct supervision using the Nurse Practice Act, Mercy Medical Center policies, nursing standards, and professional judgment.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
· Possession of a current or compact state license as a Registered Nurse issued/defined by the State of Iowa.
· Basic Life Support certified within six (6) weeks of hire. The acceptable credentialing body is the American Heart Association.
· Proof of completion of Mandatory Reporter abuse training specific to populations served within three (3) months of hire.
· Ability to read, write and speak English language.
We care about your well-being, both physical and mental, which is why our benefit package includes:
Wellness programs
Education reimbursement
Personalized health insurance plans including dental and vision
Paid time off
Long- and short-term leave
Retirement planning
Life insurance coverage
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. Other centers associated with MercyOne Central Iowa include:
MercyOne West Des Moines Medical Center
MercyOne Centerville Medical Center
MercyOne Newton Medical Center
MercyOne Children’s Hospital
MercyOne Clive Rehabilitation Hospital
House of Mercy
Clive Behavioral Health
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.
MercyOne Medical Group – Central Iowa is one of Iowa’s largest multispecialty clinic systems, made up of more than 50 primary care, pediatric, internal medicine and specialty clinics located throughout Dallas, Jasper, Polk, Wapello, Warren and Webster counties.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Remote working/work at home options are available for this role.
Apply today and ask about our Sign on Bonus of up to $20,000 and Relocation Bonus!
- 0-1 years of experience: $10,000
- 1-3 years of experience: $15,000
- 3+ years of experience: $20,000
POSITION PURPOSE
Provides and directs safe, effective, and culturally competent care for patients with acute medical and surgical conditions. Through evidence-based practice, utilizes critical thinking to assess, plan, implement, and evaluate outcome-based care. The Acute Care RN manages a diverse patient population with varying levels of acuity, including post-operative, medical, telemetry, and neurologic patients. Supervises and coordinates care provided by LPNs, Patient Care Assistants, and other nursing team members. Facilitates communication with physicians, patients and families, and interdisciplinary team members. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.
ESSENTIAL FUNCTIONS
1. Conducts an initial assessment to gather data.
- Makes an initial assessment of new admissions within 30 minutes of the patient’s arrival to the unit.
- Completes all areas of the admission assessment database within 24 hours of admission.
2. Identifies patient problems and develops them into an outcome/goal-based plan of care.
- Initiates the patient problem list and incorporates relevant medical history into the plan of care.
- Analyzes and interprets the assessment data to identify desired patient outcomes/goals.
- Determines nursing interventions to achieve those outcomes/goals.
- Prioritizes patient care needs/ activities.
- Identifies and makes appropriate referrals (i.e., Patient/Family Services, Nutritional Services, Spiritual Care, Diabetic Educator, etc.), and education needs.
- Collaborates with other health care disciplines to plan interventions/ patient outcomes/goals.
3. Implements the outcome/goal- based plan of care.
- Assigns and coordinates patient care incorporating patient acuity and the skills, knowledge and abilities of the team members.
- Organizes and prioritizes care for the patients within the team.
- Delegates tasks appropriately to other team members.
- Implements the plan of care including procedures, treatments, physicians orders, nursing orders, education plan and medications.
- Coordinates implementation of plan of care with the Case Manager, Social Worker and other health care disciplines.
- Assists to decrease the patient’s length of stay by helping the patient and family identify and secure appropriate services to satisfy health-related needs upon discharge.
- Uses nursing judgment to determine the appropriate frequency and components of reassessment.
- Reassesses at regular intervals to determine patient response(s) to interventions (minimum RN reassessment every 24 hours).
- Focuses ongoing reassessment on actual and potential problems/needs of the patient including education and discharge needs.
- Participates in develop discharge plan.
- Documents discharge instructions for patient and/or significant other and/or other care provider.
4. Evaluates patient progress and revises the outcome/goal-based plan as needed.
- Evaluates patient response(s) to interventions.
- Review/modifies/revises the outcome-based plan of care based on ongoing reassessments.
- Updates the problem list and outcomes/goals.
5. Communicates relevant clinical information to the team to optimize patient outcomes/goals.
- Communicates relevant clinical information to physicians regarding the patient’s condition.
- Reports progress toward outcomes/goals and/or changes in condition to other health team members.
- Maintains ongoing communication with interdisciplinary team members throughout the shift, at shift change, and transfer of care.
- Communicates with other team leaders and members throughout the shift to reassess and prioritize the needs of the unit.
- Documents completely, comprehensively and legibly and in accordance with policy.
6. Demonstrates clinical competence.
- Utilizes Patient Care Policies and Procedure as references to guide nursing practice.
- Assures medication safety by following the “5 Rights” of medication administration.
- Prioritizes and implements intervention according to patient assessment.
- Demonstrates competency in computer systems and applications required for role.
- Receives, transcribes and processes and implements physician orders per policy including dating, timing and verifying accuracy.
- Maintains communication with the manager/house supervisor and staffing office regarding admissions, unit needs, acuity numbers and significant events.
- Completes assigned shift duties and assures resolution of discrepancies.
7. Manages telemetry and cardiac monitoring when applicable.
- Demonstrates clinical competency and technical knowledge in cardiac rhythm interpretation and telemetry monitoring.
- Recognizes and responds appropriately to cardiac arrhythmias and other changes in patient condition.
- Must be capable of managing multiple patients requiring continuous cardiac monitoring.
- Provides appropriate interventions for patients experiencing cardiac events or changes in rhythm.
- May be required to assist with data collection and quality improvement initiatives.
- Must be willing to serve as a resource to other hospital services (nursing, pharmacy, laboratory, radiology, respiratory, etc.).
- May be asked to participate in unit-based committees and provide education to nursing staff as requested.
8. Based on principles of growth and development, provides care appropriate to the age-related needs of the patients served on his/her assigned unit.
9. Collects, analyzes, interprets and applies age-specific data.
- Performs tasks/procedures, uses equipment in an age-appropriate manner.
- Communicates and works with others in an age-appropriate manner.
10. Adheres to all safety, infection control and colleague health policies and procedures.
- Attends required safety programs.
- Appropriately and consistently uses the personal protective equipment required of the job.
- Knows and can demonstrate departmental emergency procedures for fire, disaster and other emergency situations.
- Reports and removes unsafe equipment/furniture.
- Asks for assistance when needed to assure safety for all involved.
- Maintains a safe working environment and practices safe working habits.
11. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Core Values:
- Reverence: We honor the sacredness and dignity of every person.
- Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
- Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
- Justice: We foster right relationships to promote the common good, including sustainability of Earth.
- Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
- Integrity: We are faithful to those we say we are.
MINIMUM QUALIFICATIONS
- Associate degree in nursing required
- Bachelor of Science in Nursing (BSN) preferred.
- Current Iowa RN license, (current Illinois (IL) license if working in IL) required.
- American Heart Association Basic Life Support (BLS) required.
- American Heart Association Advanced Cardiac Life Support (ACLS) required only if the unit has telemetry monitoring capabilities.
- Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire.
- High language, intermediate to high math, high critical thinking ability. Basic computer skills required.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Performs duties that may involve exposure to hazardous substances and is subject to normal risks associated with handling of narcotics. In patient care areas, may perform or demonstrate patient care tasks which may expose the clinical nurse to infectious or communicable disease, or possibility of injury from irrational or confused patients and visitors or from instruments or equipment.
2. Lift/Carry; Push/Pull 76-100% of the time, avg 50-100 lbs.
3. Stand; Walk/Move About 76-100% of the time
4. Must possess the ability to comply with Trinity Health policies and procedures.
The most significant duties have been included in this description. Other duties may be assigned as necessary. The facility reserves the right to modify this job description as needed to accurately reflect the duties assigned.
Our Commitment
Remote working/work at home options are available for this role.
We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.
To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Customer Support Responsibilities:- Generating sales leads.
- Managing incoming calls.
- Building good relationships with customers.
- Resolving complaints and following up on resolutions.
- Identifying customers' needs.
- Meeting sales objectives.
- Following procedures and policies.
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
Remote working/work at home options are available for this role.
As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business.
#ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set.
The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships.
As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives.
To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio.
You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably.
During a Typical Day, You’ll Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.
Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance.
Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends.
Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies.
Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels.
Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.
What You Bring to the Role 15 years of business leadership experience, preferably in the customer experience industry In depth knowledge of customer experience with enterprise level technology industry clients Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.
Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.
A problem solver with demonstrated success influencing, managing and being part of matrix organizations.
Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000.
This position is eligible to participate in a sales incentive program.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don't take our word for it, check out some of the diversity and women in leadership awards on .
Remote working/work at home options are available for this role.
Clinical Systems Analyst (Cerner Scheduling)
Chicago, IL (Hybrid Onsite role – it is primarily Onsite with a some flex, but still to average 3-4 days onsite.)
- Face to Face Onsite interview required.
Duration: long-term & open-ended (multiple years)
POSITION SUMMARY
Cerner PowerChart and Scheduling Analyst who reports directly to the Director of Health Information Technology, Interoperability Services and is responsible for the maintenance of the PowerChart and Scheduling functionality. Responsibilities also include providing immediate application and systems support and overseeing the completion of projects, system enhancements, applying vendor upgrades, application support and support of users.
JOB DUTIES (List in order of importance)
- Utilizing Cerner PowerChart and Scheduling the analyst will design, build and document application changes. Consult with end users on Scheduling module design and build changes.
- Tests software to detailed specifications.
- Trains less experienced personnel.
- Reports project activity and status to management.
- Learns new clinical applications and oversees the completion of tasks related to clinical system functions.
- Attend applicable vendor clinical application classes.
- Coordinate the resolution of User calls and determine appropriate action by investigating and analyzing reported hardware and software problems.
- Identify, analyze, track and report on project issues.
- Evaluate and assist senior management in the implementation of system upgrades.
- Analyzing functional requirements documentation, conducting interviews with key personnel and collecting information about the use of the current system.
- Assist in the preparation of documentation and development of interface and conversion specifications.
- Act as liaison between departments and external areas as required. Schedule periodic meetings with IS, Vendors and Users to ensure effective communications.
- Identify and encourage user department procedural changes.
- Conduct workflow sessions with end users.
- Demonstrate system to users.
- Perform system adaptations and modifications according to the prepared specifications.
- Function as a project implementation manager for clinical system related projects.
- Assist in developing departmental education and training materials.
- Monitor/review procedural materials.
- Refine sample test plans for conversion, interfaces and applications.
- Assist in the development of a Live Event Plan.
- Provide post-live application support.
- Work with Project Management to obtain sign-offs.
- Complete assigned work plan tasks.
- Maintain tables, files, profiles, codes sets, etc.
- Provide after-hours support of clinical applications per schedule.
- Learn and assist with other applications as directed.
Knowledge, Skills and Abilities
- Extensive experience with Cerner PowerChart and Scheduling module
- Experienced in Systems Development Life Cycle
- Project management and project management software skills
QUALIFICATIONS
- Minimum 5 years' experience with Healthcare Information Systems is required. Implementation project management experience and hands on experience implementing vendor clinical application software, along with a strong desire to learn other technologies is required.
- Minimum 5 years' build and maintenance experience with Cerner PowerChart and Scheduling is required.
- Exhibit the ability to communicate effectively in a customer service environment Develop and maintain a strong working relationship with both internal and external hospital contacts.
- Must have excellent verbal and written skills.
- Experience in the use of Client Server Clinical systems is preferred.
- The use of personal computer hardware and software packages, MS Office is required.
- Ability to complete project tasks and assignments on time is required. Applications programming experience a plus.
EDUCATION
A Bachelor of Science degree in business administration, healthcare administration, information systems, computer science degree
Remote working/work at home options are available for this role.
Duration : 12+ Months Contract
Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time.
Job Description:
Project Overview
The Project Manager will be heavily involved in the planning, execution, and oversight of infrastructure projects. This position involves meticulous coordination of project teams, ensuring timely and budget-conscious project delivery, and adeptly managing stakeholder expectations. Collaborating closely with cross-functional teams, vendors, and stakeholders, the Project Manager is instrumental in driving successful project outcomes. The ideal candidate will possess a strong technical background and extensive experience in IT project management, particularly in infrastructure-related initiatives.
Job Functions & Responsibilities
- Focus on the planning, execution, and delivery of infrastructure projects, ensuring they are completed on time, within budget, and meet the required quality standards.
- Skillfully develop project budgets, meticulously tracking expenditures to ensure cost-effectiveness.
- Collaborate with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with organizational goals and strategic initiatives.
- Develop detailed project plans, schedules, and budgets, identifying necessary resources, milestones, and key performance indicators (KPIs) to track project progress and success.
- Proactively identify potential risks, issues, and dependencies, and develop mitigation strategies to minimize their impact on project timelines and deliverables.
- Effectively communicate project status, risks, and successes to stakeholders, providing regular updates and conducting project reviews as needed.
- Foster strong relationships with internal and external stakeholders, including vendors, contractors, and technical teams, ensuring clear communication and collaboration throughout the project lifecycle.
- Engage in regular communication with project stakeholders, providing transparent updates, soliciting feedback, and adeptly managing expectations.
- Ensure projects follow established IT governance framework and collaborate with teams on timely completion of governance requirements and expectations.
Skills
- Minimum of 6 years of experience in IT project management, with a focus on infrastructure projects.
- Strong technical background and understanding of infrastructure technologies, including network infrastructure, servers, storage, virtualization, cloud services, and security.
- Proven track record of successfully delivering complex infrastructure projects on time and within budget
- Demonstrated expertise in infrastructure design and planning, server and operating systems management, network infrastructure and protocols, network virtualization, storage systems, cloud infrastructure, network security, monitoring and performance optimization, and vendor management
- Excellent communication and stakeholder management abilities, with the capacity to effectively communicate technical concepts to both technical and non-technical audiences.
- Strong problem-solving and decision-making skills, with the ability to analyze complex situations, identify solutions, and drive successful outcomes.
- Experience with project management methodologies (e.g., Agile, Waterfall) and project management tools (e.g., MS Project, Azure DevOps).
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
- Thorough understanding of project management phases, techniques and tools: Initiate, Planning: definition/scope/requirements, Execute & Control: scope, work plans, resources, deliverables, Q/A, transition planning, etc, Closure: completion and assessment.
- Strong and tested project management skills including: Customer satisfaction management, Sponsor expectation management, Vendor and consultant management, Risk management and issue resolution, Financial management including budgeting, forecasting and reporting, Change Management.
- Ability to work cross-functionally to solve problems and implement changes, analyze decisions and actions for their support of the larger area's strategic direction; and work with senior management to resolve more complex problems.
- Understanding of the SDLC and other life cycles for the deployment of infrastructure, networking and other non-software projects.
Education & Certifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- Certification in project management (e.g., PMP) is desired.
- Other possible desired certifications for a project manager working with infrastructure projects may include: ITIL, CompTIA Network+, Cisco, AWS
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Mazhar
Email:
Internal Id: 26- 04864
Remote working/work at home options are available for this role.
