Information Technology Jobs in Upper Arlington

Role Overview

TechnoSmarts is seeking a Manager of Talent Acquisition to lead and oversee recruitment efforts for Nursing and Advanced Practice Provider (APP) roles. This is a Hybrid position in Boston, MA.

This individual will manage a highly experienced team of seven recruiters, supported by administrative and sourcing partners, and will serve as a strategic partner and second-in-command within the Talent Acquisition function.

This role is ideal for a leader who thrives in complexity, brings strong operational discipline, and is deeply curious about data, systems, and innovation. Success in this role requires both analytical rigor and exceptional emotional intelligence — the ability to read the room, adapt in real time, and partner effectively with leaders who bring diverse and sometimes challenging perspectives.

Key Responsibilities

Recruitment Leadership & Operations

• Provide day-to-day leadership and oversight for all recruitment activity supporting Nursing and APP hiring.
• Ensure operational excellence across recruiting workflows, processes, and outcomes.
• Partner closely with recruiters, sourcers, and administrative support to drive efficiency and consistency.
• Continuously evaluate and refine recruiting processes to improve speed, quality, and candidate experience.

Strategic Partnership

• Act as a trusted advisor to clinical and operational leaders, offering strategic guidance and thoughtful challenge when appropriate.
• Support leadership with workforce planning insights and recruitment strategy in a highly complex nursing environment.
• Serve as a key thought partner and operational leader within the Talent Acquisition team.

Data, Analytics & Reporting

• Lead with data — develop, analyze, and interpret recruitment and workforce analytics.
• Build and maintain dashboards and reporting that provide actionable insights to leadership.
• Regularly challenge existing metrics, asking deeper questions to uncover trends, risks, and opportunities.
• Apply financial and workforce analytics to support informed decision-making.

Innovation & Continuous Improvement

• Demonstrate a passion for learning, growth, and innovation — including exploring and integrating AI and emerging technologies into recruiting workflows.
• Leverage tools while identifying opportunities to enhance or evolve current capabilities.
• Support and adapt to ongoing enterprise initiatives, including the Workday ERP implementation (experience with Workday is a strong plus).

People Leadership & Culture

• Lead a seasoned, high-performing team with respect, curiosity, and a growth mindset.
• Foster a culture of learning, accountability, and innovation.
• Navigate complex interpersonal dynamics with tact, empathy, and professionalism.
• Pivot quickly when priorities shift, maintaining trust and credibility with stakeholders.

Qualifications

Required

• 5–6 years of people leadership experience (Talent Acquisition or closely related function).
• Demonstrated success leading teams in complex, fast-moving environments.
• Strong analytical mindset with deep experience in reporting, dashboards, and data-driven decision-making.
• High emotional intelligence with the ability to manage ambiguity, read the room, and engage effectively with diverse leadership styles.
• Exceptional communication skills — tactful, thoughtful, and adaptable.

Preferred

• Experience with Workday or ERP implementations.
• Exposure to workforce planning, financial analytics, or advanced recruiting analytics.
• Comfort working in highly technical or intellectually curious environments.
• Healthcare experience not required — candidates from outside healthcare are strongly encouraged to apply.

Work Environment

• Hybrid schedule: In office on Tuesdays; second in-office day alternates between Wednesday or Thursday.
• Collaborative, intellectually stimulating environment with teams that value technology, data, and continuous improvement.

About the Role

The Chief Scientific Officer - Early Drug Development will formulate and lead the company's global early-stage R&D strategy, establishing the R&D roadmap from target validation to proof-of-concept (POC).

Responsibilities

• Lead the drug chemistry team and the biology team.
• Establish a global R&D layout and talent echelon for innovative drugs of Qilu.
• Plan and make decisions regarding the innovative drug pipeline, including cutting-edge technology fields such as small molecules, large molecules, ADCs, and small nucleic acids.
• Establish strategic partnerships with the global academic community, research institutions, and biotechnology companies to introduce cutting-edge technologies.
• Research on leadership mechanisms and formulate biomarker strategies to provide a solid scientific basis for R&D decisions.

Qualifications

• Possess a doctoral degree in life sciences or a related medical field.
• Over 20 years of research and development experience in multinational pharmaceutical companies or top biotech firms.

Required Skills

• Profound biological knowledge in core disease areas such as oncology, metabolism, autoimmunity, or the central nervous system.
• Deep understanding of emerging therapeutic modalities.
• Complete R&D success experience from the laboratory to the clinic.
• Led and advanced at least five innovative drug projects into the clinical stage and successfully completed POC.
• Outstanding scientific insight and strategic decision-making ability to predict industry trends and transform them into the company's R&D advantages.
• Outstanding leadership with the charisma and influence to inspire, attract, and retain top scientific talents.

Preferred Skills

• Experience in establishing and managing global R&D teams.
• Strong network within the academic and biotechnology communities.

Pay range and compensation package

Competitive salary and comprehensive benefits package commensurate with experience.

首席科学官 - 早期药物研发

工作职责：

• 制定并领导公司全球早期研发战略，确立从靶点验证到POC的概念验证的研发路线图。
• 统领药物化学团队、生物学团队，构建齐鲁创新药物全球研发布局与人才梯队。
• 主导创新药物管线的规划与决策，包括小分子、大分子、ADC、小核酸等前沿技术领域。
• 作为公司科学领域的最高代表，与全球学术界、研究机构及生物技术公司建立战略合作，引进前沿技术。
• 领导机制研究与生物标志物策略的制定，为研发决策提供坚实的科学依据。

任职要求：

• 拥有生命科学或医学相关领域的博士学位，20年以上在跨国药企或顶尖生物技术公司的研发经验。
• 具备深厚的肿瘤、代谢、自身免疫或中枢神经系统等核心疾病领域的生物学知识，并对新兴治疗模式有深刻理解。
• 拥有从实验室到临床的完整研发成功经验，曾主导推进至少5个创新药物项目进入临床阶段并成功完成POC。
• 卓越的科学洞察力与战略决策能力，能够预见行业趋势并转化为公司的研发优势。
• 出色的领导力，具备激发、吸引和保留顶尖科学人才的人格魅力与影响力。
• 具体岗位职级将根据候选人综合资质确定。

• Lead and manage complex, cross-functional Medical Affairs projects, including medical content development, MLR (Medical/Legal/Regulatory) review processes, MA operations, and MA consulting.
• Serve as the primary Client/Project Manager for assigned client projects, ensuring timely delivery, quality standards, and strategic alignment with client objectives.
• Oversee project teams composed of internal staff and external consultants, ensuring effective collaboration and resource utilization.
  
  

• Contribute to the development and execution of Global Medical Affairs strategies, aligning with broader organizational goals and client needs.
• Actively participate in the MA leadership team to shape solution offerings, drive innovation, and support business growth.
• Support the design and implementation of scalable Medical Affairs models and frameworks across therapeutic areas and geographies.
• Lead and manage the development of the positioning and marketing information related to EVERSANA’s Medical Affairs Excellence & Strategy and related consulting services. Including, oversight of capabilities presentations, development of case studies, white papers, publications, and information on .
• Create/Drive Thought leadership in partnership with MA / MI leadership team across via position papers, webinars, conferences, social media, and other channels, collaborating with marketing and commercialization team to run marketing campaigns on new opportunities.
  
  

• Drive continuous improvement in Medical Affairs operations, including process optimization, technology adoption, and performance metrics.
• Champion the integration of digital tools and platforms to enhance medical content delivery, stakeholder engagement, and operational efficiency.
• Collaborate with internal stakeholders to identify and implement innovative approaches to Medical Affairs service delivery.
  
  

• Partner closely with leaders across Global Medical Information, Global Medical Affairs, and other EVERSANA business units to deliver integrated, best-in-class solutions.
• Facilitate cross-functional alignment and communication to ensure consistency and excellence in Medical Affairs deliverables.
• Represent Medical Affairs in strategic discussions with internal and external stakeholders, including clients and industry partners.
  
  

• Build, mentor, and manage high-performing Medical Affairs teams, fostering a culture of collaboration, accountability, and professional growth.
• Support recruitment, onboarding, and training of new team members (FTEs and consultants) to ensure capability alignment with evolving business needs.
• Promote knowledge sharing and best practices across teams and projects.
  
  

• Cultivate Trusted Partnerships: Build and maintain strong, long-term relationships with client stakeholders, acting as a strategic advisor and trusted partner in Medical Affairs transformation.
• Client Satisfaction & Retention: Monitor client satisfaction through regular check-ins, feedback loops, and performance reviews; proactively address concerns to ensure high retention and repeat business.
• Strategic Account Growth: Identify opportunities to expand EVERSANA’s footprint within client organizations by aligning new offerings with evolving client needs and priorities.
  
  

• Hours: Monday-Friday, 40+ Hours/week
• Travel: Up to 25%.
  
  

• Medical / Scientific degree, PharmD, MD, PhD, etc.
• 5+ years of experience in Medical Affairs within the pharmaceutical, biotechnology or device/diagnostics industry
• Demonstrated experience with project management, including vendor and / or technology management
• Experience with Medical Affairs Operations and Excellence across Medical Information, Medical Communications, HEOR, Investigator Initiated Studies, Independent Medical Education, Evidence Generation, etc.
• Results driven and team-oriented, with the ability to influence outcomes as necessary
• Able to innovate, analyze, and solve problems with minimal supervision. Passion for technology, innovation (including AI), and process improvement
• Exceptional attention to detail and communication skills
• Demonstrated ability to manage multi-client projects simultaneously while advancing company goals / initiatives
• Ability to communicate and interact effectively with clients
• Experience working in Agile culture, ability to effectively manage shifting priorities, and experience in fast-paced environment is a plus
  
  

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

The Role:

The MEP Estimator is responsible for developing cost estimates for Mechanical, Electrical, and Plumbing (MEP) systems in various construction projects. This position involves collaboration with project managers, design teams, subcontractors, and vendors to ensure accurate budgeting and project forecasting for large-scale projects. The MEP Estimator plays a key role in the preconstruction process, contributing to informed decision-making and ensuring projects are completed on time and within budget.

Responsibilities:

• Prepare detailed MEP estimates (Mechanical, Electrical, Plumbing) for construction projects in the Mission Critical sector, in particular Data Centers
• Analyze project drawings, specifications, and addenda to determine project scope and required materials, labor, and equipment.
• Collaborate with internal teams (project management, engineering, procurement) and external parties (architects, subcontractors, vendors) to develop accurate cost estimates.
• Solicit and evaluate pricing from MEP subcontractors and suppliers to ensure competitive and complete estimates.
• Prepare cost comparisons and value engineering options to optimize project efficiency and reduce costs without compromising quality.
• Track and monitor market trends, material pricing, and labor costs to ensure estimates are current and competitive.
• Provide risk analysis and identify potential project challenges related to MEP systems and budgets.
• Participate in client and team meetings to present estimates, address questions, and explain cost drivers.
• Support bid submissions and negotiate with subcontractors/vendors as needed.
• Maintain and update estimating databases, templates, and historical cost data.

Qualifications:

• Bachelor's degree in Mechanical, Electrical, or Civil Engineering, Construction Management, or a related field (or equivalent experience).
• 5+ years of experience in estimating MEP systems for construction projects.
• Strong understanding of MEP systems, codes, and construction methods.
• Proficiency in estimating software (e.g., OST, Bluebeam) and MS Office Suite.
• Knowledge of market conditions and pricing trends for MEP materials and labor.
• Excellent analytical, mathematical, and problem-solving skills.
• Strong communication and negotiation skills to collaborate with clients, subcontractors, and team members.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to accuracy in estimates and forecasts.
• Experience with design-build and preconstruction phases for large-scale commercial projects and familiarity with BIM (Building Information Modeling) processes and technologies a plus.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

Role:

The Mission Critical Center of Excellence manages billions of dollars in projects annually, specializing in data center and mission-critical construction for leading technology and telecommunications clients across the United States. Focused on fast-paced, MEP-intensive projects, the group is recognized for delivering complex solutions while offering significant opportunities for career advancement within the thriving mission-critical construction industry.

The Director of Estimating is responsible for managing the Mission Critical Estimating team, including identifying bid opportunities, managing the bid process, delivery of bids, staff development, making cost adjustments and assigning estimating personnel and resources.

This position can be located in Boston, MA, or Herndon, VA.

Responsibilities:

Department and Staff Management:

• Assign Estimating team members to projects. Balance and manage time of staff.
• Lead bid strategies.
• Create estimating templates and tools to increase overall effectiveness of the department.
• Create monthly estimating reports to track estimating success.
• Create and track the Mission Critical Estimating budget.
• Perform strategic and business planning for the department.
• Attend executive staff meetings.
• Develop talent on the Mission Critical Estimating team by coaching and providing feedback, and performing annual performance reviews. Create individual development plans for each staff member’s career growth.

Unit Cost Pricing:

• Prepare detailed take off of materials by clearly understanding the complexity of the scope(s) of work as shown on the construction documents.
• Prepare detailed labor estimates utilizing production hours, crews and equipment.
• Organize the material and labor information for pricing.
• Solicit material prices from suppliers.
• Obtain current labor rates.
• Prepare unit prices by "Building the Project in your Head."
• Verify and compare your unit prices or the price of a system with a subcontractor and previous similar estimates.
• Review all unit pricing on projects prepared by the Estimator. Make changes as required.
• Understand the influence of market conditions on pricing.
• Track all current market conditions.

Bid Activities:

• Review or compile GC's with the Senior Estimator and review with senior management.
• Assure on time delivery of bids and estimates, reviewing final plans and specifications with the Estimating team.
• Review of subcontractor selection and scopes and subcontractor/trade close outs on bid day.
• Review scope sheets and pricing with Estimating team members, ensuring that trade summary ties into bid form.
• Close out the subcontractor bid process.
• Review plans and specs with the lead Estimator.
• Assist the lead Estimator in directing additional staff assignments on bid day.
• Manage bid day activities by ensuring completion of bid forms, managing the clock and trying to develop a competitive advantage.
• Follow up with the client regarding bid results.
• Make Subcontractor, A/E fees, overhead, and fee recommendations to upper management.
• Identify pre-construction fees for Suffolk, where applicable

Qualifications:

• Bachelor’s Degree, preferably in Civil Engineering, Construction Management, Architecture or related field
• 15+ years of experience estimating Mission Critical projects
• Quantity Surveys, Take off skills, Computer Skills
• Working knowledge of Excel spread sheets, and Word processing programs
• Ability to work with and manage a team
• Understanding of Construction Documents specific to Mission Critical projects
• Knowledge of the contents of each CSI section.
• Ability to read & interpret blue prints in order to understand the scope of work at SD, DD and CD phases of design.
• Ability to coordinate construction document plans, details and specifications.
• Ability to apply CD details to a conceptual set of documents to capture all cost impacts of the details.
• If called to the table or awarded the bid, review the estimate and discuss strategy with the team for any holes, value management, or potential profit pockets

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Strategic Treasury Partner

Full-Time

Boston, MA, Springfield, MA, or New York, NY

The Opportunity

As a Strategic Treasury Partner, you will work in a fast paced, innovative and collaborative environment, to expand our credit/financing and liquidity opportunities, as well as actively collaborate with the Treasury team responsible for the management of MassMutual’s capital, liquidity, and financial flexibility.  This role will also involve building out our existing reporting and forecasting capabilities to enhance the company’s leverage and liquidity management.

The Strategic Treasury Partner will have the opportunity to:

• Contribute to analysis that will elevate strategic Liquidity and Debt Management decision making
• Improve modeling tools and reporting capabilities for liquidity forecasts and intercompany and external debt
• Lead efforts to optimize efficiency of processes and advance analytical analysis

The Team

This role will report directly to the Head of Debt Financing and Liquidity and will be a member of the Balance Sheet Management team within the Treasury organization.  The team is a dynamic team of individuals with diverse backgrounds that are focused on evaluating actual and projected trends in levels of capital, liquidity, and credit so that they may develop strategies to improve financial performance and conditions.

The Impact

Your work will provide insights to enable strategic decisions made to optimize liquidity and ensure financial stability, operational efficiency, strategic flexibility and risk mitigation.

You will accomplish that through the responsibilities listed below:

Liquidity Forecasting and Management:

• Review investment commitments, in collaboration with Investment Management team
• Perform sensitivity analytics to Operating Liquidity forecasts
• Conduct forecast variance analysis to enhance accuracy
• Prepare liquidity reports and assist with development of presentations for executive audience

Debt and Subsidiary Management:

• Lead execution of subsidiary funding transactions
• Execute transactions for internal and external debt; maintain calculation of interest expense
• Partner with team to manage the trade finance portfolio
• Support debt portfolio optimization project

Optimization Projects:

• Minimize time spent on production and data manipulation activities by transforming our modeling, analytic, and reporting capabilities and implementing automation and technology where possible
• Lead additional analytic projects including subsidiary liquidity management
• Monitor changes in treasury regulations, industry trends, and best practices to ensure compliance and provide informed recommendations

The Minimum Qualifications

• 5+ years of experience in a financial role with exposure to accounting, cash operations, liquidity management and/or debt financing
• Bachelor's Degree

The Ideal Qualifications

• Advanced exposure to financial modeling, including accounting and treasury capital transactions
• Ability to proactively take ownership of projects and drive through to completion 
• Working knowledge in SAP and financial technologies
• Critical thinking and problem solving
• Experience collaborating across multiple teams
• Detail-oriented with excellent oral and written communication skills
• Organized, planful and continuous improvement mindset
• Intellectual curiosity to continue learning and add breadth and depth to understanding
• Ability to seek guidance and learn new skills from peers

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Debt Management & Liquidity and broader Treasury teams
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-MM1

Director, Cash Clearing Center of Excellence (CoE)

Insurance General Account Portfolios

Full-Time

Boston, MA or Springfield, MA

The Opportunity

We have an exciting transformational opportunity for a Director, Cash Clearing Center of Excellence (CoE), managing the end to end cash processing within the Insurance General Account Portfolios.

The position will report to the Investment Management Operations within Investment services. In this role, you will work with key stakeholders including affiliated and third-party asset managers, third-party administrative service providers, controllership organization, and the investment management leadership team. You will be expected to become the subject matter expert in cash services with full ownership and a thorough understanding of the end-to-end model. You must also have the ability to understand accounting requirements, at a high level, related to trade classifications and treatment of assets within Accounting Book of Record  and downstream reporting. You must also be able to analyze and present cash clearing account reconciliation metrics.

The team functions alongside other Centers of Excellence in Public, Privates, Mortgage Loans and Bank Loan Securities and has opportunities to contribute to the development of the Operations organization. This role offers an opportunity to be part of the team enabling administering over $250B of General Account (GA) portfolio operations end-to-end; through partnering with investment management, middle-office data management, and technology teams; actively monitoring exposures; managing risk; and managing a team of specialists. This leadership role will set direction for the team, contribute to the development of the vision, influence refinement of operating model and processes, and be a subject matter expert for operational matters. The Director plays a key role in the execution of projects to scale, automating and streamlining processes within the CoE. An additional critical responsibility is to manage resource planning and capacity analysis to utilize onshore and offshore teams to effectively deliver objectives for the CoE.

The Team

The team you will be managing is located across Boston, Springfield (MA).The team also includes a substantial offshore component.

Investment Operations extends from relentlessly focusing on stakeholder satisfaction, to accelerating the adoption of automated, digital transaction processing and self-service tools. To this end, the team leverages technology and data to both reshape investment operational support and deliver differentiated stakeholder experiences.

The Impact

• Lead direct teams to monitor cash positions within MassMutual’s investment and accounting book of record
• Enable the teams to provide seamless operational execution on third party and affiliated managers’ transactions, including cash reconciliations
• Participate in discussions with critical stakeholders and enablers, including Technology (ETX) to define operating model, enable improvement projects and initiatives, digitizing and automation efforts to improve operational performance
• Establish and manage the CoE with key operating metrics and utilize an outcome-based performance and efficiency improvement
• Monitor work queues and ensure critical deliverables are met on time and with quality
• Lead/Manage multiple business teams across multiple locations
• Be the escalation / point of contact for the team and for the broader investment management and operations teams
• Manage external investment managers and related servicers and measure performance using service level agreements

The Minimum Qualifications

• Bachelor’s degree
• 8+ years experience in custody, investment operations, finance or accounting

The Ideal Qualifications

• The ability to lead and manage projects from initiation to completion, ensuring timely and effective execution, and implementing quality management to drive change initiative effectiveness
• Demonstrated experience developing, leading and managing a diverse team, fostering a collaborative approach and strong partnership with a focus on attracting, developing and retaining talent
• Proficiency in financial software and project management tools
• Excellent problem-solving skills, excellent attention to detail, and a numerate, analytical approach are crucial
• Strong written and verbal communication skills
• Able to work effectively and collaboratively within a small, dedicated team but also on a large local platform
• Ability to meet multiple deadlines by leveraging cross-functional teams with little direct supervision
• Committed to delivering the highest quality work product. Self-motivated, hard-working and operates with a sense of urgency and a strong attention to detail
• Demonstrated ability to drive process improvement and efficiencies through innovation and collaboration with colleagues and service providers.
• Experience with cash clearing account reconciliation

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Investment Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other information platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-MM1

Location: New York, Boston, Chicago, Atlanta, Hoboken, Philadelphia, McLean, Seattle

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY-Parthenon’s unique combination of transformative strategy, transactions and corporate finance delivers real-world value – solutions that work in practice, not just on paper. Benefiting from EY’s full spectrum of services, we’ve reimagined strategic consulting to work in a world of increasing complexity.

With deep functional and sector expertise, paired with innovative AI-powered technology and an investor mindset, we partner with CEOs, Boards, Private Equity and Governments every step of the way – enabling you to shape your future with confidence.

As a Director with EY-Parthenon's Strategy and Execution Commercial Strategy practice, you will be a vital member of the team leading and executing strategy development, transactions, and turn-arounds for our clients. You\'ll collaborate with our EY-Parthenon team members to realize improved returns for clients by identifying and unlocking value through improvements in corporate/BU strategy, go-to-market strategy (including digital), commercial operating model, and optimization of the commercial functions (sales, service, marketing, pricing), while minimizing customer disruption. You will identify, define, quantify, and realize sustainable value through revenue enhancement and cost and margin improvement tied to the commercial aspects of the clients’ business. You will also focus on business and practice development as well as developing team members to achieve their career goals.

• Project Management – manage project teams comprising of colleagues from across EY-Parthenon to successful project execution.

• Business and Commercially Driven – work effectively in a fast-paced, exciting environment with strong business acumen to drive value to our clients.

• Business Development - assist in aspects of pursuits, including presentations and client meetings. Contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work.

• People Development – coach, mentor, and develop team members to enable achievement of their career goals.

• Building Relationships - Strong working relationships with clients, including influencing, advising, and supporting key decision makers.

• Innovation – Develop and support thought leadership and intellectual capital.

• A bachelor’s degree in Business, Accounting, Finance, Engineering, Computer Science, or Analytics and 5 years of related work experience; or a graduate degree and 3 years of related work experience.

• MBA is preferred.

• Significant transactions (buy and/or sell side) management consulting experience.

• Experience in the following:

• Corporate and/or BU strategy development.

• Commercial functions (e.g., sales, marketing, customer service, pricing).

• Go-to-market strategy and revenue synergy design/capture for traditional, digital and hybrid commercial models.

• Evaluation of market landscape including market size, competition, market trends and resulting commercial implications.

• Pre-deal strategy including growth assessments (e.g. profitability assessments, clean room, etc.).

• Experience leading and managing in complex business environments.

• Excellent negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally.

• The ability and willingness to travel and work in excess of standard hours when necessary.

• A proven record of excellence in a transactions and/or commercial strategy role.

• Experience gained within another large professional services organization.

• Knowledge of how to leverage AI tools in a business setting, including Microsoft Copilot.

• Established networking skills in a relevant industry.

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $205,000 to $235,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

About the Role

We're seeking avibrant and driven Business Development Associateto join our Inside Sales team. In this role, you'll be instrumental in generating new business opportunities by scheduling product demonstrations, initiating outreach, and supporting our Sales team focused on Health Plan clients. Press Ganey offers a comprehensive suite of Health Plan tools to include Voice of Customer, Regulatory, Stars & regulatory performance improvement, Provider & Network performance, and Clinical quality.

You'll thrive in a fast-paced environment, engaging confidently with prospects and contributing directly to our growth.

Key Responsibilities

• Strategic Prospecting:Research and qualify leads, initiate outreach, and build meaningful engagement with healthcare organizations.

• Lead Conversion:Overcome objections and secure meetings for Sales Executives using targeted messaging and follow-up.

• Outreach Execution:Leverage email and call campaigns to engage marketing-generated leads and drive interest.

• Pipeline Development:Collaborate with Sales Executives to move opportunities forward and sharpen your sales acumen.

• CRM Management:Maintain accurate records in Salesforce to ensure clean data and effective tracking.

• Performance Goals:Consistently meet or exceed monthly targets for qualified meetings and pipeline contribution.

Qualifications

• Minimum1 year of experiencein prospecting and pipeline generation

• Proficiency inCRM systems(Salesforce and preferred)

• Experience withEnterprise accountsandSaaS salesis a plus

• Background inhealthcare,inside sales, orclient-facing rolesis advantageous

• Experience working with or for a Health Plan would be a strong plus

• Strongwritten and verbal communicationskills

• Self-starter with excellenttime managementandcollaborationskills

• Ability tomultitaskand thrive in a quota-driven environment

• Bachelor's degree preferred

• 10% or less travel

Why Join Us?

• Be part of a mission-driven company improving healthcare experiences nationwide

• Work with cutting-edge technology and industry-leading data

• Collaborate with passionate, innovative professionals

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote (U.S.) or Hybrid from Chicago, Boston, or South Bend hubs
Travel: Up to 25%

Position Overview: Patient Experience Advisor

As a Patient Experience Advisor, you will serve as a strategic partner to our clients, owning the day-to-day relationship focused on driving meaningful improvements in patient experience. You'll bring a deep understanding of the healthcare landscape-including key trends, challenges, and priorities-and use that knowledge to guide clients toward impactful solutions.

In this role, you'll collaborate cross-functionally with internal teams and client stakeholders to align on strategy, identify opportunities, and implement support processes that advance the client's patient experience goals. You'll leverage data analytics, industry best practices, peer networking, and Press Ganey's proprietary programs to deliver proactive insights that inform client decision-making.

Job Responsibilities include:

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.

• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.

• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.

• Collaborate cross-functionally with internal teams-including consulting, marketing, data science, and knowledge management-to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.

• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.

• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.

• Coordinate and present regular client performance reviews in partnership with the Managing Director.

• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.

• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

• Experience: 5+ years in healthcare, with a strong focus on patient experience improvement initiatives.

• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS), & Medical Practice required.

• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.

• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.

• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.

• Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.

• Travel: Willingness to travel up to 25% for client engagements.

• Bachelor's degree required.

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday-Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/