Information Technology Jobs in Tustin Remote

Are you ready to jump into the junk removal game? Vets Move Junk is one of California’s fastest-growing residential and commercial junk removal companies. We’re looking for a team of customer service-focused individuals ready to dive in and help us refine excellence in the junk removal industry. We don’t just take away the junk; we also provide an exceptional experience that keeps our customers coming back again and again.

We’re looking for performance-driven candidates who can communicate clearly, have a ready-to “roll up your sleeves and dive in” mentality, and the ability to lead your team efficiently while hitting your metric goals. Each team member plays an important role in our day-to-day operation, especially our drivers.

This is a leadership role in the field. You oversee team members, keeping them accountable, ensuring the fulfillment of all jobs on the schedule, and accommodating same-day bookings when needed. You are an ambassador of Vets Move Junk and the face of our business the moment you arrive at a job site. Creating a positive customer experience is the most important part of your day. We are hardworking, punctual, and efficient. We get the job done.

Earn up to $19-$24+/hour (rate inclusive of tips as well as performance-based bonuses)

Immediate Start Dates + Paid Training

Part Time & Full Time Shifts

Company Uniform Provided

Essential Duties:

• Driving: Safely complete In-house training on our Isuzu NPR/NQR/NRR trucks
• Customer Service: Provide top tier customer service while educating our customers on our product & services to gain business wherever possible
• Safety: Commit to safe and professional navigation, driving, and efficient loading & unloading
• Sales: Conduct in-depth assessments and clearly communicate service benefits

A Day in the Life:

• We start the day with a vehicle inspection and a morning meeting
• Our teams of two field techs (Driver + Navigator) will depart in our trucks to our customers' homes, businesses, and various properties, to remove unwanted items.
• When our truck is full, we will dispose of the items at a waste management or recycling facility
• You will maintain clear and constant communication throughout the day with our dispatch and operations team
• Come back ready to do it again the next day!

Job Requirements:

• 21+ years of age (required for insurance purposes)
• Valid driver's license & CLEAN driving record (No points, suspensions, or violations) This is non-negotiable.
• Working knowledge of truck operation, care, and general maintenance
• Physically capable of lifting and loading 50+ lbs repeatedly.
• Comfortable meeting & communicating with customers (bilingual is a plus!)
• Load and unload items with and without dollies
• Positive attitude, professional appearance, strong work ethic
• Ability to pass a background check + maintain a drug-free workplace
• Ability to work at least one weekend day
• Have a working smartphone and be comfortable with technology (tablets, apps, GPS, etc.)
• Must have reliable transportation to and from the truck yard

Apply today to be part of our great team! Successful applicants will hear from us within 2-3 business days. We look forward to working with you at Vets Move Junk.

Vets Move Junk is an At-Will employer.

Position Overview

The Technical AI Project Manager plays a critical role in driving the successful delivery of Artificial Intelligence (AI) projects. This position bridges the gap between technical AI development teams and business stakeholders, ensuring that AI solutions are delivered on time, within scope, and aligned with organizational objectives. The ideal candidate combines strong project management skills with technical knowledge of AI methodologies, tools, and best practices.

Key Responsibilities

Lead end-to-end planning, execution, and delivery of AI and machine learning projects, ensuring alignment with business goals and technical feasibility.

Collaborate with cross-functional teams including data scientists, software engineers, product managers, and business analysts to define project scope, objectives, and deliverables.

Develop detailed project plans, manage schedules, allocate resources, and monitor progress to ensure timely delivery of project milestones.

Identify potential risks, develop mitigation strategies, and proactively resolve issues that may impact project timelines or quality.

Translate complex technical requirements and AI concepts into clear, actionable tasks for both technical and non-technical audiences.

Oversee the implementation of AI models, data pipelines, and system integrations, ensuring adherence to best practices in software development and AI ethics.

Manage project budgets, track expenditures, and report on project status to stakeholders and senior management.

Ensure compliance with data security, privacy regulations, and organizational policies throughout the AI project lifecycle.

Drive continuous improvement by capturing lessons learned and sharing best practices across the organization.

Qualifications

Bachelor’s or Master’s degree in a related field

3+ years of experience managing technical projects, preferably in AI, machine learning, or data analytics domains.

Strong understanding of AI/ML concepts, and software development life cycle.

Proven ability to manage multiple projects simultaneously in a fast-paced, agile environment.

Excellent organizational, communication, and leadership skills.

Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and MLOps tools is a plus.

Project Management Professional (PMP), Agile, or Scrum certification is desirable.

Key Competencies

Technical acumen in translating requirements for the AI team

We're seeking an experienced Business Pre-Opening Project Manager to lead the planning and execution of our exciting new restaurant launch - a multi-concept food and beverage destination.

Working closely with the General Manager, VP of Food & Beverage, and executive leadership, you'll coordinate the numerous workstreams required to successfully open this dynamic dining environment. This role focuses entirely on pre-opening and launch execution rather than ongoing operations, making it ideal for project management professionals who specialize in bringing complex hospitality concepts to life.

• Start Date: Immediate
• Duration: 1-2 years
• Location: Anaheim, CA
• Compensation: Starting at $95 per hour (W2) plus benefits

Key Responsibilities

Program & Launch Planning

• Develop and manage the comprehensive launch plan, including all operational readiness workstreams
• Translate operating plans into detailed pre-opening and launch activities
• Manage timelines, dependencies, risks, and key decisions
• Maintain clear project documentation and executive status reporting

Culinary Partner & Tenant Onboarding

• Coordinate seamless onboarding of culinary partner tenants
• Track readiness milestones including onboarding, tenant improvements, and operational setup
• Ensure strong alignment between tenants, construction teams, and operational leadership

Operational Readiness

Coordinate planning and execution across critical launch workstreams:

• Hiring: Coordinate hiring plans for supervisors, bartenders, servers, cooks, and other operational staff
• Training: Organize comprehensive training programs for staff and culinary partners
• Vendor Setup: Support onboarding of vendors for procurement, including contracts, item catalogs, pricing, and delivery schedules
• Systems Readiness: Coordinate operational readiness for systems such as NetSuite and Simphony in partnership with technology teams

Construction & Build-Out Coordination

• Track tenant improvement and construction readiness milestones affecting operational launch
• Coordinate with construction and tenant teams to ensure spaces are ready for operational setup

Marketing & Launch Communications

• Collaborate with marketing teams on launch campaigns, announcements, and opening milestones
• Ensure operational readiness aligns with marketing and launch timelines

Launch Readiness & Executive Communication

• Develop and manage operational readiness checklists across all functions
• Ensure staff, partners, vendors, and systems are fully prepared for opening
• Provide structured status updates to executive leadership
• Proactively identify risks, issues, and decision points
• Drive accountability across stakeholders to maintain launch timelines

Required Experience

• 8-10+ years of project management experience, ideally focused on hospitality, restaurant, or venue launch operations
• Proven track record opening multiple restaurants or food concepts, preferably in a multi-tenant dining environment
• Strong experience managing complex pre-opening programs with multiple concurrent workstreams
• Excellent organizational, communication, and stakeholder management skills
• Ability to translate strategy into structured execution plans
• Comfortable working in fast-paced startup or pre-opening environments

Preferred Qualifications

• Management consulting background
• Experience with hospitality operational systems (e.g., POS or ERP systems)

Apply today!

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

We are seeking a Director, Strategic Trade Compliance to join our team. In this role you will be the senior authority responsible for overseeing the company’s global import, export, and sanctions compliance programs. This role defines and executes enterprise trade compliance strategy, ensures adherence to U.S. and international trade regulations, and partners with executive leadership to mitigate regulatory risk while enabling efficient global commerce.

The Director leads a global or multi-regional team of trade professionals, governs compliance frameworks and internal controls, drives digital and systems transformation, and serves as the primary liaison with government agencies and regulators.

This position reports the Vice President of Strategic Soucing, Procurement and Supplier Quality and is based in Irvine, CA.

As the Director of Strategic Trade Compliance, you will have the following key responsibilities:

Strategy, Leadership & Governance

• Define and execute the global trade compliance strategy across import, export, and sanctions.
• Serve as a trusted advisor to executive leadership, delivering insights on trade risk, regulatory changes, and cost optimization.
• Lead, develop, and scale a global or regional team of trade compliance professionals.
• Establish and govern enterprise trade compliance policies, procedures, and internal control frameworks.
• Monitor global legislative and regulatory developments (Customs, ITAR, EAR, OFAC, trade remedies) and guide proactive business response.

Import Compliance (Core Expertise)

• Oversee global import compliance programs ensuring accurate customs declarations, documentation, and controls.
• Act as subject matter authority on tariff classification, valuation, country of origin, and partner government agency requirements.
• Optimize use of Free and Preferential Trade Agreements (FTAs) and duty-savings programs.
• Govern Foreign Trade Zone (FTZ) compliance and operations, including CTPAT, Importer Self-Assessment (ISA), Duty Drawback, and Reconciliation.
• Manage exposure to trade remedies and regulations, including IEEPA, Sections 232 & 301, antidumping, and countervailing duties.
• Partner with customs brokers and government agencies to resolve audits, inquiries, and compliance issues.

Export Compliance (Advanced Working Knowledge)

• Oversee export compliance programs aligned with ITAR, EAR, and Foreign Trade Regulations (FTR).
• Lead jurisdiction and classification determinations (USML/CCL).
• Manage export licensing and authorizations, including DSP-5 licenses, TAAs, and Commerce licenses.
• Oversee export authorizations through DECCS and SNAP-R.
• Govern deemed export controls, technology control plans, and end-use/end-user/destination restrictions.
• Deliver training and guidance to internal stakeholders on export control requirements.

Sanctions & Restricted Party Compliance

• Govern OFAC sanctions compliance, including restricted party screening and beneficial ownership due diligence.
• Ensure effective screening tools, escalation protocols, and recordkeeping processes are maintained.

Risk Management, Audits & Regulatory Engagement

• Lead internal audits, compliance assessments, investigations, and remediation activities.
• Manage voluntary disclosures and regulatory communications with CBP, BIS, DDTC, and OFAC.
• Represent the company in regulatory matters, audits, and industry associations.

Systems, Data & Transformation

• Drive automation and digital enablement of trade compliance processes.
• Lead enterprise trade system initiatives (e.g., SAP S/4HANA, SAP GTS, Descartes), including design, implementation, and governance.
• Leverage ACE trade data, dashboards, KPIs, and analytics to monitor performance and risk.
• Manage large-scale programs and budgets, ensuring timely delivery, adoption, and sustained outcomes.

Cross-Functional Collaboration

• Partner with Supply Chain, Sourcing, Legal, Engineering, Finance, Tax, IT, Logistics, and Procurement teams.
• Advise business leaders on sourcing strategies, product design, distribution models, and market entry decisions.
• Embed trade compliance requirements into enterprise processes and systems.

You have:

• Experience: 10+ years of progressive experience in international trade compliance within a multinational organization, global consulting firm, or law firm.
• Education: Bachelor’s degree in International Business, Law, Supply Chain, Logistics, Engineering, or related field.
• Licensed Customs Broker (LCB).
• Regulatory expertise in customs and import compliance (core), export controls under ITAR and EAR and OFAC sanctions compliance
• Leadership: Demonstrated success leading global or matrixed teams and enterprise compliance programs.
• Systems Knowledge: Experience with enterprise trade systems (e.g., SAP GTS, Descartes), ACE Portal, and government platforms (DECCS, SNAP-R).
• Skills: Strong analytical, communication, and executive stakeholder management capabilities.

You might have:

• Advanced degree (MBA, MS, JD, or LL.M. in International Trade).
• Experience managing compliance or transformation initiatives exceeding $1M in budget.
• Industry experience in manufacturing, industrial products, applied sciences, consumer goods, or regulated industries.
• Prior leadership of major ERP or digital trade transformations.

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION