Information Technology Jobs in Taylor

Become a vital part of Jackson HealthPros’ team as an experienced CT Tech! You’ll accurately interpret a physician’s scanning instructions, administer contrast materials, and expertly operate CT scan equipment for an area healthcare facility.

Minimum Requirements:

• 2 years CT Tech experience
• Completion of a Joint Review Committee on Education in Radiologic Technology (JRCERT) accredited program in Radiology
• Current American Registry of Radiologic Technologists (ARRT) certification
• BLS certification

Apply now and you'll be contacted by a recruiter who’ll give you more information.

Assignment Details:

• Facility Type: Hospital
• Shift: Nights
• Working Hours: 1900-0730

Location Highlights:

Detroit offers a vibrant urban lifestyle with numerous cultural attractions. The Detroit Institute of Arts, known for its impressive collection, is located just a few miles from downtown. Additionally, the Detroit Riverwalk provides scenic waterfront views and recreational activities within a short distance from the city center.

Benefits Designed for Travelers

We deeply value your commitment to impacting others, that’s why we offer a comprehensive and competitive benefits package starting your first day.

• Weekly, On-Time Pay because that's how it should be
• Full Medical Benefits & 401k Matching Plan
• 24/7 Recruiter: Your main point of contact available by text, phone or email
• Competitive Referral Bonuses
• 100% Paid Housing Available
• Travel & License Reimbursement

Impacting the Quality of Care for Patients and Students Nationwide

As a health or education professional with Jackson HealthPros, you get the flexibility, stability and growth you need with the satisfaction of impacting communities nationwide. Choose from a variety of career options including direct hire, temp-to-hire, and travel contracts in cities coast to coast. Get full-time pay, benefits, and relocation assistance (at no cost to you) in travel contracts that give you the freedom to explore, with the stability of a full-time job. Find your perfect match with ProVenture, our AI enhanced career app designed just for you.

EEO Statement

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.

Key Responsibilities

• Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
• Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
• Ensure compliance with all safety, security, and operational protocols.
• Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
• Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
• Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
• Monitor site productivity metrics and implement improvements to enhance efficiency.
• Respond to on-ground escalations and operational emergencies promptly.
• Prepare weekly operational status reports and performance summaries.
• Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
• Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.

Qualifications

• 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
• Prior experience in a supervisory or lead role managing teams.
• Strong understanding of safety protocols and compliance-driven environments.
• Excellent communication, leadership, and people management skills.
• Ability to analyze performance metrics and identify process improvement opportunities.
• Comfortable working in dynamic and fast-paced field settings.
• Valid driver’s license with a clean driving record.
• Ability to travel between assigned cities as needed.

Preferred Skills

• Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
• Knowledge of incident reporting, compliance documentation, and operational audits.
• Technical aptitude to understand basic AV system operations and diagnostics

Work Environment

• Significant travel required - approximately 90% of the time across locations.

GENERAL SUMMARY:

Provides executive leadership for physician services throughout Henry Ford Jackson Hospital and campus (HFJH). Acts as a champion for enhancing the quality of care, comprehensive health care delivery, and patient safety while exceeding patients' expectations of the overall care experience. Serves as a medical executive and partner to senior leadership and medical staff leaders throughout Henry Ford Health to provide strategic direction in the areas of medical staff engagement, including but not limited to, medical staff development, physician alignment, succession planning, accreditation, models for collaboration and acts as a clinical resource to various system service line leaders. Fosters dialogue and collaboration between the operational, patient care services, nursing, and clinical service areas, and HFJH leadership to promote improvements in clinical quality indicators and outcomes, support clinical process redesign, clinical informatics, and leverage enabling technologies. Serves as a member of the assigned leadership team, participating in the overall management of HFJH and as a leader in the development, governance, and management of the emerging healthcare market and industry to promote and achieve high-reliability outcomes. Provides expertise in medical staff functions such as physician credentialing, privileging, peer review medical staff by-laws, and medical staff recruiting. This position will report to the West Region CMO.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Acts as a Medical executive and partners with the Hospital President and the West Region CMO, to oversee the development and achievement of strategic directions, goals, and objectives for medical staff development, engagement, and programmatic services consistent with Henry Ford Health strategy. Serves as a role model for interdisciplinary, collaborative care improvement and delivery with senior leadership.
• Facilitates and provides leadership to support the strategic direction of the West Region CMO to promote and advance physician alignment, engagement, leadership development, and succession planning.
• Supports HFJH in the selection, development, and continuity of medical staff recruitment in such areas as: graduate medical education, research and continuing medical education and clinical leadership orientation, and professional development activities.
• Understands the dynamics and challenges involved in the evolution of the health care delivery system, raises issues and fosters dialogue about emerging views between and among health care providers and administrators. Works closely with System administrative and clinical leadership to fulfill their quality, safety and patient care experience accountabilities.
• In conjunction with Performance Improvement, Quality, Safety and Clinical Operations, oversees the development and achievement of local clinical outcome indicators and care management improvement strategies and tactics. Promotes collaboration and innovation in clinical service programs to ensure an interdisciplinary approach to continuously improving the delivery of health care, focused on the quality of patient care and patient safety.
• Understands and works in conjunction with Performance Improvement, Quality, Safety and Clinical Operations, promotes continuous quality improvement through process redesign and re-engineering, leading key teams as appropriate, to enhance the quality and delivery of services. Models behaviors which support continuous learning and empowerment through team leadership.
• Advises governance, management, and clinical leadership throughout HFJH, in the assessment and development of patient care programs, and clinical services that will serve community needs effectively and efficiently.
• Participates within the West Market region in the selection/hiring process, goal setting, performance management, development, and succession planning.
• Participates in various external forums and serves as a representative of HFSJH on the national front applying clinical experience and research in patient care improvement to leverage grant funding, national policy, etc.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Henry Ford Health Compliance Program, Standards of Conduct, ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

EDUCATION/EXPERIENCE REQUIRED:

• To be successful in this position, the incumbent should be a Doctor of Medicine (M.D.) or Osteopathy (D.O.), board certified in a clinical specialty. Advanced formal training in public health or administration preferred.
• The incumbent must have seven to ten (7 - 10) or more years of successful clinical practice and five (5) or more years of successful executive leadership experience, including responsibility for fiscal and medical staff management. 
• Thorough knowledge and understanding of trends in health care, including physician-hospital relationships, physician practice models, access issues, inpatient and ED throughput, quality improvement processes, clinical information systems, and the implications of the changing health care environment for medical credentialing are essential.
• Exceptional interpersonal and relationship building skills required to initiate and develop productive working partnerships with all levels of management/leadership and staff. Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.
• Demonstrated customer service orientation, seeking to understand customer requirements, and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies, or a divergence of ideas/perspectives.
• Exceptional oral and written communication, persuasion, consulting, team building, and negotiation skills required. The incumbent must be able to clearly articulate and demonstrate commitment to high quality and patient safety, high reliability clinical outcomes and to inspire active support of these in others. 
• Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote HFHS.

𝐈𝐦𝐦𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧, 𝐎𝐟𝐟𝐢𝐜𝐞 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐚𝐲𝐫𝐨𝐥𝐥 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 - 𝐁𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 (𝐒𝐩𝐚𝐧𝐢𝐬𝐡)

𝗕𝗶𝗻𝗴𝗵𝗮𝗺 𝗙𝗮𝗿𝗺𝘀, 𝗠𝗜 / 𝗛𝘆𝗯𝗿𝗶𝗱 / 𝗙𝘂𝗹𝗹-𝘁𝗶𝗺𝗲 𝘄𝗶𝘁𝗵 𝗖𝗼𝗴𝗲𝗻𝘁 𝗜𝗕𝗦

We are seeking a detail-oriented professional to manage U.S. employment-based immigration, payroll processing, and office administration functions in a dynamic environment. The ideal candidate will be hands-on, highly organized, and comfortable working across HR, finance, and operations.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Prepare and file H-1B (CAP, Transfers, Amendments, Extensions), LCAs, H-4, and support PERM & I-140 processes

• Prepare documentation for H-1B visa stamping and maintain Public Access Files (PAF)

• Serve as primary point of contact for immigration inquiries and USCIS communications

• Process/submit Paychex payroll, manage records/deductions

• Handle multi-state compliance, state tax accounts, reconciliations

• Oversee operations, vendors, mail/shipments, records

• Ensure compliance with company policies, insurance requirements, and regulatory standards

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

• 3+ years of U.S. employment-based immigration experience

• Hands-on payroll processing experience (Paychex preferred)

• Strong knowledge of H-1B, PERM, I-140, LCA, and payroll compliance

• Multi-state payroll/tax knowledge

• Bilingual (Spanish) is a plus

• Excellent organizational and multitasking skills

Please send an email with your resume to 𝗛𝗲𝗹𝗹𝗼@𝗖𝗼𝗴𝗲𝗻𝘁𝗜𝗕𝗦.𝗰𝗼𝗺 using "𝐈𝐦𝐦𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧, 𝐎𝐟𝐟𝐢𝐜𝐞 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐏𝐚𝐲𝐫𝐨𝐥𝐥 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭" as the subject.

Customer Resolution Specialist I (multiple openings)

Location: Detroit, MI (Remote after initial onsite training)

Duration: 6+ Months W2 contract role

Pay Rate: $20-22/HR

Shifts: 4 days/week; apprx. hours 9am – 7pm; Flexible schedule

Job Summary

As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.

Key Accountabilities

• Initiate and respond to customer inquiries related to various products and services.
• Gather and analyze current and historical data from customer records to respond to service requests and inquiries.
• Follow-up with key contacts within Customer Care and other departments to ensure timely resolution of complaints, inquiries and requests.
• Conduct customer business within Michigan Public Service Commission rules and established guidelines.
• Process customer payments per established guidelines.
• Communicate with customers effectively and accurately.

Qualifications:

• High school diploma, or equivalent, with two years of experience in a customer contact professional environment
• OR- Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment
• OR- Associate degree, or above, with one year of experience in a customer contact professional environment

Additional requirements:

• Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
• Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
• Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
• Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
• Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
• Maintain an internet access at a home location with at least 20 mbps

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Field based position to train and motivate new and tenured Territory Managers to meet and exceed their segment plans by spending 2-3 full days in the TM's territory, coaching and counseling to areas which need development post TM's participation of initial training period and attendance of corporate training.

• Assist new and tenured TM's with business plan (and other) initiatives to ensure progress along their individual developmental path.
• Collaborate with RM's to identify and coach to areas of opportunity.
• Work collaboratively with Regional Managers to onboard and train new TM's in the most effective way possible.
• Assist TM's to execute POA's as well as other marketing and sales initiatives.
• Regularly conduct weekly scheduled field visits with TM's that coach to achieving objectives set by their RM and AD.
• Implement follow-up to coaching visits as appropriate.
• Proactively provide recommendations that align with business strategies within the region.
• Provide verbal and written follow-up and observation reports that highlight and address TM's strengths and areas for improvement or development.
• Summary reports of FSTS field visit serve as template for the standard for FSTS training and teaching.
• Assess territory with regard to history, territory type, existing prescribers, known territory issues or concerns with TM.
• Proactively assess territory metrics and performance trends to identify areas of focus and/or improvement to achieve goals and objectives.
• Identify and promote TM best practices. Assist TM's to identify opportunities to best utilize tools, internal support resources and marketing materials (AC's, PSR's, Speakers, Mailers, Programs and exhibits).
• Develop tailored training and development strategy specific to each TM following assessment of each TM's current business plan including opportunities, expectations, objectives, implementation, and timeframes.
• Educate and reinforce the need for TM's to adopt and apply the ZOLL Selling Skills methodology and understand the sales cycle.
• Help TM's to establish risk, risk stratify, and handle objections by using relevant data in a conversational manner when meeting with physicians.
• May assist with special projects and other initiatives as assigned.
• Develop, lead and manage regional training and development initiatives-. i.e. Deliver Integrity Behavioral Styles Training to field sales.

• Bachelor's degree or equivalent work experience required.
• Two or more years experience working in clinical environment, sales, and/or training and mentoring role required.
• Experience in the medical products industry and working with physicians preferred.
• Clinical knowledge of/experience with ECG interpretation, basic cardiac anatomy and physiology, etc. preferred.

• Must have a history of success in sales.
• Must have dedicated coaching/training experience.
• Excellent facilitation and presentation skills, able to effectively engage small and large scale audiences with diverse backgrounds.
• Must be comfortable calling on physicians in an office or hospital setting.
• Must be self-directed, work autonomously, and follow company SOP's.
• Ability to edit and create Word documents containing graphics, manage spreadsheets, prepare presentations, send and receive e-mail, obtain information from the internet, etc. Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.
• Good communication and phone skills, which includes the ability to communicate effectively and professionally at all levels within the organization as well as directly with TM's, RM's, and AD's.
• Ability to prioritize assignments while working on various projects simultaneously.
• Proficient with small and large scale project management experience with the ability to prioritize assignments while working on various projects simultaneously.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems and make appropriate judgment calls to insure the correct outcome.
• Computer Skills: Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: CT Technologist (CT Tech)

Shift: Nights – 4x12 Hours (7:00 PM – 7:30 AM)

Contract Length: 28 Weeks

Guaranteed Hours: 48 Hours/Week

Job Description

The CT Technologist is responsible for performing diagnostic imaging procedures using computerized tomography (CT) equipment and radiation detection technology. The role includes providing safe and quality imaging services to patients across all age groups, from newborns to elderly patients, in accordance with department standards.

Key Responsibilities

• Perform CT scans using diagnostic imaging equipment
• Ensure patient safety and comfort during procedures
• Provide imaging services to patients of all age groups
• Maintain accurate imaging records and documentation
• Follow hospital protocols and radiation safety guidelines
• Complete all required competencies within the designated onboarding period
• Perform other duties as assigned by the department

Facility Information

• Department: Radiology

Scrub Color Policy

• Radiology: Ceil Blue
• Nurses: Navy Blue
• PCT: Burgundy / Maroon

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

LabCorp is seeking a Clinical Laboratory Supervisor to join our team at Henry Ford St. John Hospital in Detroit, MI

Work Schedule: Monday - Friday 10:30pm - 7:00am

Job Responsibilities:

• Supervise the day to day operations of the Core Laboratory departments
• Ensure laboratory tests are accurately performed and results are reported in a timely manner
• Directly supervise, train, and mentor laboratory personnel of the department
• Monitor daily workflow in the lab and schedule adequate assay coverage
• Responsible for ensuring all shifts in the department are properly staffed
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Ensure all equipment is being properly maintained through Quality Control
• Prepare and maintain Quality Assurance records and documents
• Evaluate new process improvements and make appropriate recommendations
• Meet regularly with direct reports to provide coaching and feedback for their development
• Perform bench work as needed and maintain proficiency/competency in technical operations
• Ensure all work is in accordance with state and Federal regulations
• Responsible for administering and managing policies and procedures
• Process and maintain payroll and personnel files, and administrative duties as needed

Minimum Qualifications:

• Bachelors degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology
• 2 years or more of experience as a Technologist/Technician within core lab
• ASCP or AMT certification

Preferred Qualifications:

• 1 year or more of laboratory leadership experience

Additional Job Standards:

• In lieu of education requirements listed above, non-traditional degrees with applicable science credits that meet CLIA standards may meet education requirement
• Strong working knowledge of CLIA, CAP and relevant state regulations
• Understanding of laboratory operations as well as policies and procedures
• Proficient with Laboratory Information Systems and Microsoft Office
• Strong communication skills; both written and verbal
• High level of attention to detail with strong organizational skills
• Comfortability making decisions in a changing environment
• Ability to handle the physical requirements of the position

Are you an experienced clinical laboratory professional looking for leadership opportunity? Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".

This position has a $10,000 sign on bonus. (External candidates only.)

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!