Information Technology Jobs in Tampa

Position Title: LTSS Service Care Manager

Work Location: All candidates must reside in Hillsborough county Spanish speaking in REQUIRED

Assignment Duration: 3 months with intent to convert

Work Schedule: 8-5 Mon-Fri

Work Arrangement: Remote (Florida-based) with 80-90% field work

Position Summary: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Background & Context: Supports The Organization's health plan serving long-term care members in Florida. Role allows self-managed independent schedule with field work.

Key Responsibilities:

• 
  
• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
  
• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
  
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
  
• Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
  
• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
  
• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
  
• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
  
• May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners
  
• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
  
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
  
• Performs other duties as assigned
  
• Complies with all policies and standards
  

Qualification & Experience:

• 
  
• Years of experience required
  
• Disqualifiers
  
• Best vs. average
  
• Performance indicators
  

• 
  
• 2+ years of Care Management experience (field experience is a must)
  
• Caseloads of 50,60,70 members - bonus if it is geriatric
  
• Long Term Care Medicaid experience
  
• Medicaid / Medicare experience
  
• Need to see experience being able to manage high case load
  
• Fast paced environment regarding new processes and programs
  
• They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
  
• All documentation must be within system within 24 hours of completion
  
• Experience with electronic medical health records
  
• Home Health Experience
  

1. 
   
2. Discharge Planning
   
3. Working with TruCare which is the software the team uses
   

• 
  
• Not having field experience
  
• Not having previous experience with high caseloads
  

• 
  
• Top 3 must-have hard skills
  
• Level of experience with each
  
• Stack-ranked by importance
  
• Candidate Review & Selection
  

We are changing FINANCE to finance CHANGE!

Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more). We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.

We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.

We are a team of growth focused, goal-oriented and competitive individuals. We collectively work hard to achieve our mission and growth-related milestones and continue to set and exceed new goals almost daily. We love what we do, and we love working with people who are just as excited about our objectives as we are!

Come join our Digital Branch as the Commercial Solar
Lender and take your career to a level unattainable in a traditional bank environment! The Commercial Solar Lender plays a pivotal role in advancing the commercial solar lending segment within the Digital Branch. This position is responsible for managing the end-to-end processing of all commercial solar loan applications received through the portal, ensuring the accuracy of application information, and maintaining ongoing customer relationships throughout the loan lifecycle. The role also involves collaborating with bank counterparts to provide status updates to installers, ensuring seamless communication. Additionally, the Commercial Solar Lender will contribute to driving sales and enhancing digital banking performance by building strong client connections, initiating and renewing loans, and securing deposits to foster comprehensive customer relationships with the Bank. This role will also support management in sales campaigns, new digital banking technology implementations, internal training, and encouraging technology adoption across the team.

This position is primarily remote within the State of Florida. Candidates must live in Florida to be considered. Please send a resume to apply.

Benefits:

• Competitive compensation
• Employer paid medical, vision and dental insurance
• Employer paid disability and life insurance
• 401k match
• Employee Stock Options
• Compelling incentive plans
• Employee only rates for certain loan products
• Working with an amazing team of dedicated and like-minded individuals!
• Being part of an exciting venture with amazing opportunities for growth and opportunities!

Primary Responsibilities:

• Sales- Complete the processing of Commercial Solar Loan applications submitted through the portal. For C&I Solar Loan applications that meet the automated decision criteria, verify accuracy and finalize processing. For applications outside of the automated decision matrix, prepare and submit a comprehensive loan package to the credit team for underwriting review to obtain approvals.
• Customer Service and Support- Provide high touch personalized customer service through daily virtual interactions with the client base. Resolve complex or high-priority customer complaints promptly and effectively. Exceed client expectations by creatively leveraging the bank's existing portfolio of products and services.
• Team Mentorship- Provide coaching and mentorship to digital bankers to support their professional growth and knowledge in commercial finance and lending. Foster a collaborative team environment. Collaborate with Senior Commercial Bankers to learn about Non-Profit Commercial Solar Projects.
• Reporting- Prepare and present reports on Commercial Solar Loan performance, sales, trends, and risk management to senior management.
• Mission Objectives- Partner with internal resources to ensure adherence to and promotion of our commitment to sustainability practices and continued carbon neutrality.

Secondary Responsibilities:

• Promote a favorable image of the Bank in all business activities within the community and social media.
• Exceed clients expectations by creatively leveraging the bank's existing portfolio of products and service
• Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
• Demonstrate an understanding of and follow established Bank policies, procedures, and regulations, remain vigilant regarding online threats, phishing and other cyber- security risks, particularly as they relate to areas of oversight, identify inquiries that appear suspicious, obtaining reasonable and verifiable explanations, notifying the Compliance Officer when necessary; completion of all web-based compliance training; resolution of all issues concerning BSA report reviews of suspicious activity and or cash transactions.

Requirements:

• Customer Service- True servant mindset and dedication to customer satisfaction. Practices genuine care for the support and care of the customer. Tenacious focus on the delivery of an exceptional client experience. Proven record of effective and solution-oriented handling of escalations
• Sales- Proven record of increasing sales, and meeting SLAs. Proven, consistent achievement of business growth goals and financial target. Desire and ability to proactively promote all banking products through a consultative sales approach with a strong focus on customer needs.
• Communication- Excellent communication skills, both verbal and in writing. Ability to compose concise and professional correspondence. Comfortable interacting with customers on camera, phone, and chat. Possesses effective listening skills.
• Banking Experience- Comprehensive knowledge of digital banking systems and products and experience working in a bank environment. Educated in financial products and services, banking regulations and laws.
• Operations and Reporting- Ability to analyze data, identify trends, and make data-driven decisions. Ability to think strategically and proactively project department needs and performance corrections.
• Training, Learning and Technology- Ability to quickly learn, adopt, and use new technology. Proficient in Microsoft Office Suite and banking software applications. Enjoys technology and will be effective promoting technology.
• Efficiency and Organization- A well organized, resourceful self-starter with superior attention to detail and the ability to prioritize and thrive in high volume situations. Excellent time management and self-sufficient organization of one's tasks and workflow.
• Work Environment- Desire, curiosity and ability to work in a high pace, high growth, high pressure environment with limited direction and supervision that requires high accountability for one's work product and excellent independent judgement.

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

We are changing FINANCE to finance CHANGE!

Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more). We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.

We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.

We are a team of growth focused, goal-oriented and competitive individuals. We collectively work hard to achieve our mission and growth-related milestones and continue to set and exceed new goals almost daily. We love what we do, and we love working with people who are just as excited about our objectives as we are!

Come join our Digital Branch as a Digital Banker and take your career to a level unattainable in a traditional bank environment! The Digital Banker is promotes the Bank's consumer lending, deposit gathering and non- interest income initiatives for the Digital Branch. This role represents the true voice of the client and will be at the forefront of delivering a superior experience to our clients. The primary objective of this role is to establish new whole relationships through building connections, initiating and renewing loans, and acquiring deposits. This role will participate and assist management with any sales campaigns and new digital banking technology roll outs, internal training, support, and adoption.

We are looking for multiple candidates for both a remote and hybrid setting. Candidates for the hybrid roles must be local to Central Florida and able to travel to one of our physical branches as needed, often at short notice. Please send a resume to apply.

Benefits:

• Competitive compensation
• Employer paid medical, vision and dental insurance
• Employer paid disability and life insurance
• 401k match
• Employee Stock Options
• Compelling incentive plans
• Employee only rates for certain loan products
• Working with an amazing team of dedicated and like-minded individuals!
• Being part of an exciting venture with amazing opportunities for growth and opportunities!

Primary Responsibilities:

• Customer Service- Provide high touch personalized customer service through daily virtual interactions with the client base. Conduct user surveys and collaborate with designers and engineers to identify efficient/scalable customer-centric solutions that drive user satisfaction, conversion rates, and automation.
• Client Onboarding- Facilitate digital client onboarding and support.
• Mission Objectives- Partner with internal resources to ensure adherence to and promotion of our commitment to sustainability practices and continued carbon neutrality.
• Marketing & Sales- Provide full-service banking to digital clients with primary focus on increasing the bank's deposit and consumer lending base. Promote new banking opportunities that could be developed into high value strategic relationships. Assist with marketing strategies as they are related to introducing new products and services to prospective customers via the Digital Channel. Track the results of all campaigns and report insights to stakeholders.
• Customer Retention- Work closely with internal business partners to expand products and services per customer to deepen customer relationships and increase customer retention.
• Solar Lending- Assist with all aspects of the solar lending process and other values-aligned products delivered via the Digital Channel.
• Development Team Support- Work with the development team to define detailed requirements, write user stories and help prioritize the backlog on .

Requirements:

• Customer Service- True servant mindset and dedication to customer satisfaction. Practices genuine care for the support and care of the customer. Tenacious focus on the delivery of an exceptional client experience.
• Sales- Desire and ability to promote all banking products, practice a consultative sales approach with a strong focus on customer needs. Competitive desire to consistently achieve and exceed business growth goals and financial targets.
• Communication- Excellent communication skills, both verbal and in writing. Ability to compose concise and professional correspondence. Comfortable interacting with customers on camera, phone, and chat. Possesses effective listening skills.
• Banking Experience- Comprehensive knowledge of digital banking systems and products and experience working in a bank environment. Educated in financial products and services, banking regulations and laws.
• Training, Learning and Technology- Ability to quickly learn, adopt, and use new technology.
• Efficiency and Organization- A well organized, resourceful self-starter with superior attention to detail and the ability to prioritize and thrive in high volume situations. Excellent time management and self-sufficient organization of one's tasks and workflow.
• Work Environment- Desire, curiosity and ability to work in a high pace, high growth, high pressure environment with limited direction and supervision that requires high accountability for one's work product and excellent independent judgement.
• Team Spirit- Demonstrated ability to support team members and act as a source of inspiration for the collective improvement of the team and the achievement of business objectives.

Physical Demands:

• Sustained standing and sitting.
• Frequent use of PC, including typing or sustained attention to monitor.
• Occasional lifting of basic office files or equipment up to 20 lbs.

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

We are changing FINANCE to finance CHANGE!

Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more). We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.

We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.

We are a team of growth focused, goal-oriented and competitive individuals. We collectively work hard to achieve our mission and growth-related milestones and continue to set and exceed new goals almost daily. We love what we do, and we love working with people who are just as excited about our objectives as we are!

Come join our Digital Branch as a Digital Banking Intern and take your career to a level unattainable in a traditional bank environment!

This position is primarily remote within the State of Florida. Please send a resume to apply.

Position Summary: All Climate First Bank employees must be willing to embrace the vision of an inclusive, equitable, and regenerative economic system. The Digital Banker Intern is responsible for assisting the Bank's consumer and commercial solar lending program. This role will represent the true voice of the client and be at the forefront of delivering a superior experience to our clients and partners. You will learn and assist management with sales campaigns and new digital banking technology roll outs, internal training, support, and adoption.

Benefits:

• Paid internship!
• Mission-led Bank with a strong focus on sustainability and social justice.
• Working with an amazing team of dedicated and like-minded individuals!
• Being part of an exciting venture with amazing opportunities for growth and opportunities!

Primary Responsibilities:

* Provide high touch personalized customer service through daily virtual interactions with the client base.

* Assist with sales outreach and support.

* Support client and partner onboarding.

* Support the digital team with writing user stories and help minimize the backlog on .

* Assist with documentation and capturing project approvals.

* Partner with internal resources to ensure adherence to and promotion of our commitment to sustainability practices and continued carbon neutrality.

* Learn how to promote banking opportunities and a favorable image of the Bank in all business activities within the community and social media.

* Assists with all aspects of the solar lending process and other values-aligned products delivered via the Digital Channel.

Secondary Responsibilities:

* Exceed clients' expectations by creatively leveraging the bank's existing portfolio of products and service

* Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

* Demonstrate and expand understanding of and commitment to established Bank policies, procedures, and regulations, remain vigilant regarding online threats, phishing and other cyber- security risks, particularly as they relate to areas of oversight, identify inquiries that appear suspicious, obtaining reasonable and verifiable explanations, notifying the Compliance Officer when necessary; completion of all web-based compliance training; resolution of all issues concerning BSA report reviews of suspicious activity and or cash transactions.

Specific Requirements:

• Enrolled in or recent graduate of a related field of study.
• Banking experience and knowledge of bank digital banking systems strongly preferred.
• Customer Service- True servant mindset and dedication to customer satisfaction. Practices genuine care for the support and care of the customer. Tenacious focus on the delivery of an exceptional client experience.
• Sales- Desire and ability to promote all banking products, practice a consultative sales approach with a strong focus on customer needs.
• Communication- Excellent communication skills, both verbal and in writing. Ability to compose concise and professional correspondence. Comfortable interacting with customers on camera, phone, and chat. Possesses effective listening skills.
• Training, Learning and Technology- Ability to quickly learn, adopt, and use new technology.
• Efficiency and Organization- A well organized, resourceful self-starter with superior attention to detail and the ability to prioritize and thrive in high volume situations. Excellent time management and self-sufficient organization of one's tasks and workflow.
• Work Environment- Desire, curiosity and ability to work in a high pace, high growth, high pressure environment with ample opportunity to learn hands on and through live business interactions.
• Team Spirit- Demonstrated ability to support team members and act as a source of inspiration for the collective improvement of the team and the achievement of business objectives.

Physical Demands:

Sustained standing and sitting.

Frequent use of PC, including typing or sustained attention to monitor.

Occasional lifting of basic office files or equipment up to 20 lbs.

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

BICSI is an Equal Opportunity Employer (EEO)

OUR MISSION

BICSI is a global professional association supporting the advancement of the information and communication technology (ICT) profession. Our vision is to be the global authority advancing safe, secure and reliable ICT infrastructure with focused values in integrity, service, and excellence.

SUMMARY

The Manager, Educational Programming oversees and executes the educational vision and strategy for BICSI’s two flagship conferences from inception to completion, working multiple years in advance on the assigned conference, and for other assigned events. To perform this job successfully, the manager must collaborate with senior leadership to ensure educational goals align with organizational objectives; must have knowledge of organizational policies and procedures; and must be able to perform each essential function satisfactorily. The individual in this role is meticulous and must also possess excellent customer service and project management skills. The Educational Programming Manager works collaboratively with other Professional Development team members as well as Meeting Services team members, and cross-departmentally to evolve and grow BICSI’s educational portfolio. The position reports directly to the Vice President of Professional Development.

SUPERVISORY ROLE - Supervised no department employees

DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Strategy and Growth

• Lead the development and implementation of program content and curriculum for conferences and events, including managing speaker training sessions as well as speaker presentations.

• Implement strategies to grow the conference speaker portfolio to expand conference offerings.

• Evaluate program effectiveness through feedback and assessments.

• Ensure programs meet accreditation standards and participant needs.

• Prepare reports and presentations for stakeholders on program outcomes.

• Collaborates with internal departments, and vendors to implement visual and technical enhancements that elevate the attendee experience and align with the conference’s goals and standards.

• Foster partnerships with industry experts, speakers, and educational institutions.

Planning, Onsite Execution & Post Conference/Event Management

• Curate and manage Educational Programming for all events to include Skills Challenge, Edutour, concurrent sessions, and maintain schedules with a focus on strategic outcomes.

• Collaborate with subject matter experts and vendors to deliver innovative, high-quality educational experiences.

• Communicate with speakers to ensure on-site readiness and seamless operations

• Conducts content review of all conference and event presentations and recommend material revisions to ensure compliance with BICSI’s CEC Policy

• Manages and oversees speaker training and logistical aspects of BICSI conferences and events, including support the speaker selection process, assisting onsite speaker management and ensuring speakers’ needs are met during the conference.

• Curate the event schedule and manage speaker readiness, including AV presentation requirements.

• Develops and maintains comprehensive event processes including reports, comparison graphs, and performance statistics.

• Ensures accurate and timely website updates and follow up communications to speakers.

• Supports the development of exhibitor and sponsorship opportunities, researches and recommends vendors for conference-related activities

• Conducts comprehensive post-event analysis, including creating detailed education reports and attendance comparison graphs by conference and/or event for future planning and evaluation.

• Collaborate with speakers, Conference Managers, logistics coordinators, and marketing teams.

Continuous Improvement and Ancillary Responsibilities

• Lead the development and curation of advanced educational content for conferences and events, ensuring alignment with industry trends and participant needs.

• Oversee logistical aspects of conference planning, including CSC consumable management (create list, review physical inventory, etc)

• Keeps current with industry trends and technologies, applying insights to enhance the attendee experience and improve service to members.

• Recommends and implements approved innovative ideas and best practices to increase the effectiveness, performance, and efficiency of events and related processes.

• Adapts to evolving organizational needs, performing other duties as assigned, while maintaining flexibility with a high level of integrity, service, and excellence.

• Provide Subject Matter Expertise to departments with a focus on quality and excellence.

REQUIRED SKILLS & ABILITIES

To perform this job successfully, this individual should have:

• Project Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines using project management tools.

• Communication and Collaboration: Excellent verbal and written communication skills; collaborative and team oriented.

• Subject Matter Expertise: Serves as a Subject Matter Expert in ICT providing guidance across ICT events, digital technologies, ICT field tools and equipment, applies deep technical knowledge and best practices.

• Technical Proficiency: Knowledge of association management systems, content management systems(a2z), virtual tools, collaboration platforms (Teams, Zoom, Jira) and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Project, Visio).

• Problem-Solving and Adaptability: Effective at anticipating challenges and implementing solutions quickly.

• Customer Service Orientation: Skilled in delivering exceptional experiences for attendees, exhibitors, and sponsors, and professional approach to resolving inquiries and addressing issues.

• Leadership and Teamwork: Proven ability to lead teams, provide guidance, and foster positive working relationships.

TRAVEL

Up to 20% travel including two (2) one-week conferences each year, site visits, and industry events. Must have or be able to obtain a valid U.S. Passport.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Education or Business, or a related field is required.

• 5+ years of experience in Project Management, Event Management, or a related field.

• Expert understanding of continuing education standards and requirements and ICT

• Excellent organizational, writing, and communication skills.

• Strong organizational and multitasking abilities.

• Demonstrated experience in trade show and sponsorship management is preferred.

• Familiarity with data analytics and reporting for event performance is a plus.

• Nonprofit association experience is preferred.

PHYSICAL REQUIREMENTS

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

The regular work schedule is 40.0 hours per week (Monday-Friday; daytime) and may require additional hours/overtime, as necessary. Must occasionally lift and/or move up to 25-50 pounds and stand/walk onsite at events for long durations. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. While performing the duties of this job, the employee is regularly required to talk or hear. This position will require hours on the road when out of the office and when in the office, the work environment is a cubical atmosphere, where low to moderate phone conversations, noise or sound will be heard from or made by others sitting around you. It is usually pleasant with minimal loud disturbances.

BICSI is an Equal Opportunity Employer (EEO)

Tampa, FL

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator who enjoys helping others? We're hiring Customer Service Representatives to support inbound customer inquiries. In this role, you'll assist callers by resolving disputes, processing payments, and providing guidance on procedures all while delivering a professional and positive customer experience.

This is an entry-level, on-site position based at our Tampa ValorVIP (an MCI Company) office. While previous contact center experience is a plus, it's not required. We provide paid training, full benefits, performance incentives, and opportunities for career advancement.

We're looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast-paced environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and courtesy
• Understand customer needs and provide effective solutions
• Research and resolve issues by coordinating with other departments as needed
• Follow client-specific processes and maintain a courteous tone throughout interactions
• Use internal systems to manage accounts and accurately document customer claims
• Adhere to scripts, policies, and procedures
• Leverage training and knowledge resources to answer customer questions
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to supervisors or appropriate departments
• Aim for first-call resolution through effective problem-solving
• Stay up to date by attending training sessions and reviewing new materials
• Meet attendance and scheduling requirements consistently

Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be at least 18 years old
• High school diploma or equivalent
• Proficient in data entry and computer use
• Fluent in English (spoken and written)
• Wired high-speed internet connection (minimum 20Mbps download speed)
• Strong written, verbal, and organizational skills
• Typing speed of at least 20 words per minute
• Availability to work scheduled shifts, including during training
• Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Comfortable using Windows PC applications and learning new systems
• Reliable and punctual with excellent attendance
• Strong problem-solving and troubleshooting abilities
• Skilled in conflict resolution and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a commitment to delivering excellent service
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Strong interpersonal skills and the ability to build rapport with customers and colleagues

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Position Summary

The Senior Director, Product – Last Mile & Delivery will own the product strategy, roadmap, and execution for Ashley’s last mile delivery experience across our manufacturing, distribution, and Ashley HomeStore network. This leader will design and evolve the digital and operational products that power home delivery of big & bulky furniture, white‑glove services, and in‑home technician support.

You will translate Ashley’s growth strategy and operational capabilities into seamless, customer‑obsessed delivery experiences—from scheduling and tracking to room‑of‑choice setup and post‑delivery care—while improving cost, reliability, and scalability across our vertically integrated network.

Impact

This role will be central to how customers experience Ashley, directly influencing NPS, repeat purchase behavior, and brand loyalty. Success means fewer delivery issues, faster and more predictable service, and a differentiated “Ashley experience” in the home, enabled by world‑class digital products and tools used by customers, stores, customer care, drivers, and 3PL partners.

Key Responsibilities

Product Strategy & Vision

• Define and own the multi‑year product vision and roadmap for last mile and delivery experiences across Ashley’s DTC, HomeStore, marketplace, and retail partners.
• Lead discovery and market research specific to big & bulky, white‑glove furniture delivery, identifying opportunities to delight customers and remove friction.
• Align product strategy with Ashley’s manufacturing, distribution, and retail operations, ensuring solutions work end‑to‑end—from plant, to DC, to customer home.

Product Execution & Operational Excellence

• Translate strategy into clear product requirements and user stories for engineering, design, and data teams (e.g., delivery scheduling, routing intelligence, customer notifications, proof of delivery, returns).
• Partner closely with Transportation, DC Operations, HomeStore Ops, Customer Care, and IT to launch products that improve on‑time delivery, first‑attempt success, and damage rates.
• Define and monitor product KPIs (delivery NPS, reschedule/cancel rates, cost per stop, contact rate) and iterate based on performance.
• Standardize digital and process experiences for home delivery, white glove setups, exchanges/returns, and in‑home service visits across all markets.

Innovation in Last Mile & Technology

• Drive innovation in delivery scheduling, capacity management, self‑service tools, and driver/technician apps that are purpose‑built for furniture and décor.
• Evaluate and integrate technologies (TMS, telematics, routing optimization, SMS/email/app notifications, photo documentation, AI‑based ETA prediction).
• Partner with data science and analytics teams to leverage AI/ML for demand forecasting, route optimization, and exception management.

Stakeholder & Partner Management

• Build strong partnerships with Transportation & Logistics, Supply Chain, Stores, E‑Commerce, Customer Care, Finance, and IT to ensure aligned priorities and integrated execution.
• Collaborate with 3PLs, delivery partners, and service providers to ensure Ashley’s product experiences are supported in the field.
• Present product strategy, roadmap updates, and results to Ashley senior leadership, influencing decisions with clear customer and financial impact.

Team Leadership

• Lead and grow a high‑performing product team (Product Managers, Product Owners, Analysts) focused on last mile experiences.
• Establish product operating rhythms (prioritization, planning, discovery, retrospectives) that promote accountability, speed, and quality.
• Foster a culture of customer obsession, collaboration, and continuous improvement across Product, UX, Engineering, and Operations partners.

Financial & Business Impact

• Build robust business cases and ROI models for new last mile products and enhancements (e.g., new service tiers, self‑service flows, automation).
• Influence investment decisions by articulating the impact on revenue, cost, NPS, and repeat rate.
• Support Transportation and Supply Chain in identifying new revenue streams (e.g., premium delivery windows, assembly add‑ons) and cost efficiencies via product design.

Required Qualifications

• Bachelor’s degree in Business, Product Management, Supply Chain, Engineering, or related field; MBA or advanced degree preferred.
• 10–12+ years of product management experience, with at least 5+ years owning customer‑facing or operations‑facing products at scale.
• Demonstrated success building products in last mile, logistics, e‑commerce, or retail—preferably in big & bulky or home delivery.
• Proven record of end‑to‑end product ownership: discovery, strategy, requirements, launch, and iteration using agile methods.
• Experience working in or with transportation, logistics, or supply chain teams, and familiarity with TMS/WMS/routing technologies.
• Strong analytical and financial acumen, comfortable with data, A/B testing, and translating metrics into product decisions.
• Experience influencing senior stakeholders in a matrixed, multi‑location organization.

Preferred Qualifications

• Direct experience in furniture, appliances, or other large item home delivery.
• Background working with white‑glove delivery, installation, or in‑home service providers.
• Hands‑on experience integrating with 3PLs, carriers, and last mile platforms.
• Exposure to Ashley HomeStore or similar store/retail networks, balancing store and digital experiences.

Core Competencies

• Strategic product thinking & execution
• Customer‑centric journey design
• Cross‑functional leadership & influence
• Data‑driven decision making & financial modeling
• Strong communication and storytelling to senior leaders
• Change management in operations‑heavy environments
• Innovation & continuous improvement mindset

Travel & Work Environment

• Ability to travel up to ~30–40% to visit DCs, HomeStores, transportation hubs, and delivery partners.
• Comfortable spending time in warehouses, cross‑docks, and in‑market delivery operations to see products in action.
• Standard hybrid office environment, collaborating across time zones and functions

Strong Float Pool Support when it matters most. Technology and tools that streamline patient monitoring and communication to help you work more efficiently. Robust supply chains to keep you fully equipped. Ongoing clinical education to improve your skills. As a Registered Nurse at HCA Florida South Tampa Hospital, you’ll have all the staffing support, technology and resources you need to deliver safe, high-quality care—so you can focus on what you do best.

Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our RN Registered Nurse PCU opening and continue to learn!

We are seeking a Progressive Care Registered Nurse. You will provide clinical expertise to ensure all patients receive high quality, efficient care in a high acuity environment. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now.

What you will do in this role:

• You will assess, plan, intervene and evaluate the care of Progressive Care Unit patients.
• You will instruct patients and families regarding medications and treatment instructions.
• You will maintain and review patients’ records including posting tests and examination results.
• You will administer medications in accordance with physician orders.

Requirements:

• Licensureas a Florida Registered Nurse in accordance with state regulations or appropriate compact licensure. If compact license held, active FL RN license required within60days of hire.
• Nursing Diploma or ASN required; BSN preferred.
• Previous experience in an acute care setting strongly preferred.
• Current BLS (Basic Life Support) certification required.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, ability to follow verbal instructions, PC skills

Benefits

HCA Florida South Tampa Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location

For over 40 years, HCA Florida South Tampa Hospital has been providing comprehensive healthcare services. We provide high-quality medical care. We also provide surgery, outpatient therapies, and acute care. With a team of skilled colleagues, it's no wonder we have a reputation for excellence. The over 180-bed acute care hospital is accredited by the Joint Commission. We provide 24-hour Emergency Care, Behavioral Healthcare, and Cardiovascular Services. We also provide General Surgery and Imaging & Diagnostic Services. As South Tampa Hospital and ER, we provide high quality, advanced care. We are one of the best-performing hospitals in the Tampa Bay area. We believe excellent people make excellence happen. If this sounds like the type of meaningful work you'd like to be a part of, we hope you'll consider our careers at South Tampa Hospital.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2 In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If growth and continued learning is important to you, we encourage you to apply for our RN Registered Nurse PCU opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are currently reviewing applications for our upcoming cohort which begins in June 2026. Selections/offers to be made in November/December, sooner if you’re available. If you're a Radiology Technologist who's interested, apply today!

Accelerated Radiology Technologist-to-CT Technologist Training Program

Our Radiology Technologist-to-CT Technologist Training Program is a 10-week training program sponsored entirely by HCA. Through this program, selected candidates with current Radiology Tech credentials will learn all the needed skills to advance to a certified CT Tech role through online didactic instruction as well as clinical experiences at the facility in which they are employed. This HCA-sponsored program includes all testing, fees, course and training materials. Current ARRT credential and licensure as a Radiology Technologist in Florida are required for selection into the training program.

 Qualifications

• Completion of a 24-month Radiologic Technology program at an AMA-approved school or Associate's Degree in Radiologic Technology
• Valid ARRT (R) certification
• Clear/active Florida Department of Health licensure (CRT)
• Current Basic Life Support (BLS) certification
• Ability to perform work which requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of patients and/or equipment up to 50 lbs.
• Minimum of 6 months of experience as a licensed Radiology Technologist

Benefits

HCA Florida Brandon & South Tampa Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Florida Brandon Hospital is a 400 bed acute care hospital in Brandon, FL. We offer many services including a heart & vascular center, behavioral health center and a women’s center. Our women’s center includes a 36 bed neonatal intensive care unit. We have a reflux center and a bariatric center. We are dedicated to quality and devoted to our community. We have been named a top 100 hospital in America many times. Our intensive care unit has been named a top 100 ICU. Join our friendly hospital with its caring staff located just south of Tampa. We are proud of our colleagues who contribute to the care and services of patients. Whether it is clinical care or our support staff, everyone has an important role in contributing to the health of our community. We hope you’ll consider a career at HCA Florida Brandon Hospital.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you! We are reviewing applications for our Accelerated Rad Tech to CT Tech Training Program opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

Employment type:

• Full time 40 hours including evenings and weekends

What you'll be working on:

• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups
• Continuous learning during weekly Clinical Rounds and through other modalities
• Ongoing collaboration with both virtual and in-office teammates via daily huddles
• Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

Education, licenses, and experiences required for this role:

• Completion of Master's Degree in an accredited physician assistant program (MSPAS) and is maintaining an active NCCPA certification
• In the past 5 years, practiced as an Advanced Practitioner for at least:
  • 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+)
• Currently licensed in NY with ability to obtain additional state licenses
• Ability to work weekday and weekend shifts (every Saturday or Sunday required)
• Current shifts range from (6am-5pm EST, 7am-6pm EST, 8am-7pm EST, 11am-10pm EST, 1pm-12am EST)
• Excellent clinical and communication skills

One Medical providers also demonstrate:

• A passion for human-centered primary care
• The ability to successfully communicate with and provide care to individuals of all backgrounds
• The ability to effectively use technology to deliver high quality care
• Clinical proficiency in evidence-based primary care
• The desire to be an integral part of a team dedicated to changing healthcare delivery
• An openness to feedback and reflection to gain productive insight into strengths and weaknesses
• The ability to confidently navigate uncertain situations with both patients and colleagues
• Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

This is a full-time virtual role.

One Medical is committed to fair and equitable compensation practices.

The base hourly range for this role is $59.10 to $65.50 per hour (plus evening and weekend differential) based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit .

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical's Annual REAL primary care conference