Information Technology Jobs in Surfside Florida
721 positions found — Page 3
Job Title: Technical Architect (ERP)
Location: Miami, FL
Long term Contract
JD:
Technical Architect at Onsite on the ERP side.
• 10+ experience in enterprise applications architecture, with strong ERP/accounting platform exposure like (Oracle NetSuite, FIS Investran & FIS Integrity)
• Deep understanding of finance concepts: GL posting, sub-ledger flows, close processes, reconciliation needs.
• Strong integration architecture experience (APIs, middleware, batch/file interfaces).
• Working knowledge of ETL/ELT concepts and data pipeline design (source-to-target mapping, transformations, validations).
• Data movement architecture and ETL design principles
• Ability to create high-quality architecture artifacts: diagrams, standards, interface specifications, and governance documentation.
• Hands-on experience with integration/middleware tools like Azure Integration Services.
• Familiarity with enterprise data platforms like Azure Synapse, Databricks
Regards
BALAJI
Location:- Miami FL 33184
Duration: 4 Months
Shift/Time Zone:
Monday - Friday: 6:00 am - 2:00 pm.
Saturday: 6:30 am - 10:30 am.
Heavy volume at this site.
Description:
- The Patient Services Representative I PSR I represents the face of the company to patients who come in, both as part of their health routine or for insights into life defining health decisions.
- The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
- Ability to provide quality, error free work in a fast paced environment.
- Ability to work independently with minimal onsite supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Flexible and available based on staffing needs, which includes weekends, holidays, on call and overtime.
Required Education:
- High school diploma or equivalent REQUIRED Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred Required in California, Nevada, and Washington.
Work Experience:
- Minimum of 6 months experience REQUIRED.
- One years phlebotomy experience preferred.
- Customer service in a retail or service environment preferred.
- Keyboard data entry experience a must.
Position is offered by a no fee agency.
Position Title: LTSS Service Care Manager
Work Location: Candidates must reside within the state of Florida - Specifically Region 11 (Miami-Dade/Monroe would be amazing) northern Miami (Hialeah) 33012, 33013, 33147 (Miami) 33130, N, Miami 33180 is also okay
Assignment Duration: 3 months, contract to hire
Work Schedule: 8 am - 5 pm EST Mon - Fri
Responsibilities:
Remote Training - 30 days
Involves field-based training where the case managers will get to shadow on their last week (week 5) - hands on experience
- Working with members in a face-to-face environment
- This position does have the intent to convert based on performance and eligibility
- 8-5 Mon-Fri; Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver's license.
- Managing a case load for healthcare members with long-term care needs.
- Geriatric long-term care
- Member assessments and notes.
- Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
- Monitor delivery of services and follow-up with members, caregivers, or provider s through in-person visits and telephonic contact
- Authorize and coordinate referral for services.
- Ensure provider services are delivered without gaps and identify functional deficiencies in care plans.
- Assist in coordinating the development of informal or voluntary services to integrate into the member care plan Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!
Assist members with filing and resolving complaints and appeals
Candidate Requirements
Education/Certification
Required: Requires a Bachelor's degree and 2 - 4 years of related experience
Preferred: n/a
Licensure
Required: n/a
Preferred: n/a
- Years of experience required
- Disqualifiers
- Best vs. average
- Performance indicators
Must have:
Case management (2 years)
Strong Microsoft skills
Nice to have
Bi-lingual or Tri-lingual would be great but must be able to communicate (verbal and written) in English as well. The members will have intakes in English, but should there be any language barriers that is why the team is seeking someone Bi-Lingual.
- Previous LTC or Hospice experience
- Bilingual - Spanish preferred with strong English skills
- Hialeah to North Miami - preferred. Also 33133, 33130, 33129, 33147
Previous interview feedback from HM on a general level:
- candidates are lacking in answering questions from the team during the interview
- Even though the team is seeking bi-lingual candidates - they are noticing that if English is not their first language, they may not be understanding the ask / question
- The team needs to ensure the CW can provide adequate and sufficient feedback
Assessments to members will be completed in English - but with that they are looking to ensure comprehension
Best vs. average:
Someone with great time management and great communication and written skills to the hiring manager it is very important for this person to be a team player
Someone who is adaptable to change
Training is completed virtually and not everyone is a virtual learner - this person should know and be comfortable with that
- Top 3 must-have hard skills
- Level of experience with each
- Stack-ranked by importance
- Candidate Review & Selection
1
targeted case management is a good background to have
2
Case management is a great background to have
3
Strong Microsoft skills
Position is offered by a no fee agency.
Duration: 3 months
Shift/Time Zone:-Monday - Friday 6:00 am - 2:00 pm
Rotational Saturday 6:30 am - 10:30 am.?
Work Location : Miami FL 33155
The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
*Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.*
Required Education:
High school diploma or equivalent REQUIRED
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).
Work Experience:
Minimum of 6 months experience REQUIRED. One(+) years phlebotomy experience preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience a must.
Additional Job Details: Must list home city/commute time to jobsite on resume (should be within 20-25 MINUTES TO SITE) - rate is based on years of DIRECT PHLEBOTOMY EXPERIENCE as listed in resume. Overlapping roles do not count twice. Please refer to Southeast rate card breakdown provided by Broadleaf, if any questions.
Candidate must have their own reliable transportation to get to/from worksite without issue (Being dropped off by bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination
Position is offered by a no fee agency.
Must be based in Miami, FL and available to work on-site 3X per week.
We Are Lucky Strike Entertainment.
Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.
The Senior Vice President of Revenue Management & Pricing will lead the development and execution of enterprise pricing and revenue optimization strategies across the organization’s portfolio of entertainment venues. This executive will be responsible for driving sustainable revenue growth and margin expansion through dynamic pricing, advanced analytics, and AI-powered pricing solutions that respond to real-time demand signals.
This role will oversee revenue management, pricing strategy, commercial analytics, and pricing technology to ensure the organization maximizes yield across dayparts, seasonal demand, and customer segments. The SVP will partner closely with Marketing, Finance, Operations, and Technology to build a sophisticated pricing ecosystem that leverages automation, machine learning, and predictive analytics to continuously optimize performance while delivering strong customer value and engagement.
What You’ll Do
Strategic Revenue & Pricing Leadership
- Design and implement a comprehensive revenue management and pricing strategy aligned with company goals for revenue growth, margin optimization, and guest value perception.
- Lead the evolution from static pricing to dynamic, demand-based pricing models that consider factors such as daypart, demand elasticity, seasonality, location performance, and customer segmentation.
- Establish pricing governance frameworks to guide promotional strategy, discount structures, and enterprise pricing policies.
- Develop testing and experimentation frameworks to continuously refine pricing strategies through data-driven insights.
AI-Driven Pricing & Technology Innovation
- Lead the implementation and optimization of AI-powered pricing solutions that leverage machine learning, predictive modeling, and real-time demand signals.
- Evaluate and deploy pricing technology platforms capable of automated price adjustments based on utilization, booking velocity, weather, competitive data, and historical trends.
- Partner with Product and Technology teams to integrate AI pricing capabilities with POS systems, reservation platforms, CRM systems, and loyalty platforms.
- Champion a data-first culture by embedding automation and advanced analytics into everyday pricing and revenue decisions.
- Ensure pricing systems are scalable, automated, and capable of adapting to rapidly changing demand conditions across all locations.
Analytics & Revenue Optimization
- Build and oversee advanced pricing models using statistical forecasting, machine learning, and predictive analytics.
- Monitor pricing performance against key metrics including revenue per location, yield per lane or experience, utilization rates, contribution margin, and customer lifetime value.
- Conduct competitive and market pricing analysis to ensure optimal positioning across markets.
- Partner with FP&A to forecast the financial impact of pricing strategies and track performance against revenue and margin targets.
- Lead commercial analytics initiatives to uncover insights across pricing, promotions, guest behavior, and market demand patterns.
Loyalty & Customer Value Programs
- Collaborate with Marketing and Customer Experience teams to align loyalty strategy with revenue management and pricing initiatives.
- Leverage loyalty and guest data to inform personalized pricing strategies, promotions, and targeted offers.
- Analyze loyalty program performance and customer engagement trends to improve retention, visitation frequency, and lifetime value.
- Integrate loyalty insights into dynamic pricing models to deliver value while maximizing revenue.
Operational Execution
- Partner with regional and location leadership to ensure pricing strategies are practical, executable, and aligned with local market dynamics.
- Ensure pricing strategies can be seamlessly deployed across all locations through centralized systems and automation.
- Establish operational processes for pricing updates, approvals, and exception management.
- Support field teams with clear communication, training, and tools to ensure consistent pricing execution.
Cross-Functional Collaboration
- Work closely with Marketing to align promotional strategies, campaigns, and offers with enterprise pricing strategy.
- Partner with Operations to ensure pricing models align with operational realities and guest experience expectations.
- Collaborate with Technology and Product teams on system requirements for pricing automation, forecasting tools, and advanced analytics.
- Provide executive leadership with insights on pricing trends, market conditions, and revenue optimization opportunities.
Leadership & Team Development
- Build and lead a high-performing team focused on revenue management, pricing strategy, and commercial analytics.
- Develop internal capabilities in advanced analytics, pricing science, and AI-enabled revenue optimization.
- Foster a culture of innovation, experimentation, and data-driven decision making across the organization.
What You’ll Bring
- 10+ years of experience in revenue management, pricing strategy, or commercial analytics roles within multi-location, consumer-facing industries such as hospitality, entertainment, travel, retail, or leisure.
- Proven track record designing and scaling dynamic pricing strategies across large multi-unit environments.
- Experience implementing AI-driven pricing platforms, predictive analytics tools, or automated revenue management systems.
- Strong analytical expertise in pricing optimization, demand forecasting, elasticity modeling, and customer segmentation.
- Demonstrated leadership experience building and managing high-performing teams.
- Ability to influence senior executives and collaborate cross-functionally with operations, finance, marketing, and technology leaders.
- Experience integrating pricing systems with POS platforms, CRM systems, loyalty platforms, and enterprise analytics tools.
Key Metrics of Success
- Revenue growth and margin expansion driven by pricing and revenue management strategies.
- Increased yield per location across peak and off-peak demand periods.
- Improved utilization through demand-based and AI-driven pricing optimization.
- Higher customer retention and engagement through personalized value-based pricing.
- Seamless deployment of pricing updates across all locations with minimal operational disruption.
- Development of a scalable, automated pricing infrastructure powered by advanced analytics and AI.
What You’ll Get
At Lucky Strike Entertainment, we’re committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our Corporate associates:
- Medical, Dental, Vision plans to select from based on your needs
- Wellness resources to help you along your wellness journey
- 401(K) Retirement Plans
- Employee Stock Purchase Program
- Employee Assistance Program (EAP)
- Vacation and Holidays
- Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more!
This position will be selling our portfolio of services within our “Engage” suite of capabilities to enterprise-market clients.
The Sales Executive will drive new business by acquiring customers and generating revenue with our BFSI vertical.
Reporting to the Chief Revenue Officer, this role involves creating demand, building a pipeline, and closing deals.
The Sales Executive will lead new logo pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.
What the role entails: Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets Possess an in-depth understanding of TTEC’s services and differentiation Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform Maintain competitive knowledge and focus, continuously grow and develop professionally Qualifications 12 years’ experience of consultative solution-selling experience with complex global outsourced solutions Experience in outsourced customer care services or fraud prevention & detection solutions Demonstrates strong new business acquisition and revenue generation within BFSI verticals.
Track record of creating demand, building a robust sales pipeline, and closing deals to meet and exceed multi-year, multi-million-dollar annual revenue targets Comprehensive understanding of the full sales lifecycle, from prospecting to closing, with a strong commitment to effective funnel management Proven ability incorporating transformational technologies to improve efficiency and productivity while creating exceptional customer experiences Expertise in cultivating strong client relationships by providing valuable, strategic insights and tailored solutions to meet business needs Skilled in developing and delivering compelling proposals and presentations to key decision-makers College degree or equivalent work experience COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $160,000-$190,000.
This position is eligible to participate in a sales incentive program.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don't take our word for it, check out some of the diversity and women in leadership awards on .
Only candidates with US Work Authorization will be considered.
About the Role
We are looking for a dynamic and detail-oriented Product Analyst to support the evolution of our Investment Platforms. This role works at the intersection of Wealth Management, Technology, and Operations, helping coordinate stakeholders, support platform enhancements, and ensure smooth user experience for both clients and internal teams.
The ideal candidate understands investment products, enjoys problem-solving, learns fast, and is comfortable dealing with multiple priorities in a fast-paced environment.
Key Responsibilities:
- Support stakeholders in the planning, execution, and validation of platform initiatives across onboarding, trading, portfolio management, performance, and operational workflows.
- Coordinate with stakeholders across Investments, Trading, Operations, Compliance, Marketing, and Technology to gather requirements and ensure proper alignment.
- Partner with Technology teams during development cycles: clarifying requirements, validating functionality, and supporting troubleshooting.
- Perform BUAT (Business User Acceptance Testing), create test cases, execute scenarios, log defects, and validate fixes before releases.
- Investigate and debug platform issues, including inconsistent data, account setup errors, operational or settlement issues, and trading/processing discrepancies.
- Translate complex issues into clear, actionable explanations for business stakeholders and for technical teams.
- Monitor platform performance, client behavior, and usage trends to identify opportunities for improvement. Create and track requirements for platform enhancements and maintenance.
- Help maintain product documentation, workflows, and release notes.
- Assist in validating investment products, fee configurations, account attributes, and operational flows.
Qualifications:
Education: Bachelor’s degree in Finance, Economics, Business, Data Science, or a related field.
Experience: 1–3 years of experience in Wealth Management, Investment Operations, FinTech, Banking or Brokerage platforms.
Skills
- Strong understanding of investment products (equities, ETFs, REITs, mutual funds, fixed income).
- Comfort working with technology teams, APIs, data structures, and software development concepts.
- Excellent analytical skills and willingness to dive deep, debug, and investigate issues end-to-end.
- Strong communication skills, ability to simplify, structure, and clearly articulate problems and solutions.
- Ability to handle multiple tasks simultaneously while maintaining high attention to detail.
- Proactive, resourceful, and comfortable working in ambiguous or evolving environments.
- High sense of ownership and curiosity.
Preferred Qualifications
- Experience in a financial institution or investment firm.
- Proficiency in both English and Portuguese.
- Series 7 and Series 66 preferred (but not required).
Why This Role Matters
This position plays a critical part in ensuring our investment platform runs smoothly end-to-end, from onboarding to trading to ongoing client experience. You will help enhance platform capabilities, improve stability, and support our mission of delivering a world-class digital investment experience.
Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.
The Director, eCommerce is responsible for leading the strategy, execution, and optimization of Regent Seven Seas Cruises’ website and email marketing program. This role drives lead generation growth, digital engagement, user experience excellence, and lifecycle performance while managing a high-performing eCommerce and email team.
As the marketing lead for website operations, personalization, marketing automation, and digital servicing experiences, this role connects customer data strategy with content, experience, and technology execution. The Director supports and leads execution of marketing-side planning for platform evolution and migration, in close partnership with the Sr. Director, Consumer Marketing & eCommerce and technology teams to modernize Regent’s digital ecosystem.
Position Responsibilities:
- Lead the overall eCommerce and lifecycle marketing strategy for and email marketing, aligning digital performance with lead generation and engagement growth objectives.
- Oversee day-to-day operation and performance of as both a demand generation engine and a guest self-service platform, ensuring excellence in UX, content, and functionality.
- Direct a high-performing eCommerce and email marketing team, instilling performance rigor, disciplined prioritization, and operational excellence.
- Drive data-informed optimization of digital performance, including lead generation growth, engagement metrics, UX ratings, personalization initiatives, and A/B testing programs.
- Own the digital content and merchandising strategy for the website in partnership with Brand and Creative, balancing luxury storytelling with conversion performance.
- Serve as marketing approver for all website and email content, ensuring accuracy, brand alignment, regulatory compliance, and adherence to Regent’s luxury voice and visual standards.
- Oversee lifecycle email marketing and automation strategy, including segmentation, personalization, triggered communications, and cross-channel orchestration.
- Lead marketing-side roadmap planning for CMS, reservation system integrations, and digital platform evolution, translating brand and commercial needs into clear technical requirements.
- Serve as primary marketing liaison to technology and development teams, influencing prioritization, advocating for resources, and ensuring brand objectives are represented in platform enhancements and migrations.
- Lead marketing planning and execution for upcoming platform migrations, including defining requirements, supporting vendor evaluation, overseeing transition strategy, and redesigning lifecycle architecture post-migration.
- Partner cross-functionally with Brand, Revenue Management, Sales, Reservations, Hotel Operations, IT, MarTech, Legal, and Analytics to align digital initiatives with broader business objectives.
- Present performance insights and strategic recommendations to senior marketing leadership, demonstrating executive presence and data-driven decision-making.
- Continuously evaluate competitive luxury travel digital experiences and emerging technologies to inform innovation and long-term strategic direction.
Experience: 8-12+ years of progressive experience in eCommerce, digital marketing, or lifecycle marketing leadership, preferably within luxury travel, hospitality, or high-consideration purchase environments. Proven experience leading cross-functional digital initiatives and managing high-performing teams. Experience leading or supporting CMS, enterprise-level email service providers, marketing automation platforms, or digital platform migrations strongly preferred.
Knowledge & Skills: Deep understanding of eCommerce ecosystems, including CMS, CRM, ESP/marketing automation, CDP, personalization platforms, and reservation systems.
Demonstrated ability to understand how data flows between systems and how business rules, segmentation logic, and booking triggers drive lifecycle execution.
Strong data-driven decision-making capabilities with experience leveraging analytics, testing frameworks, and performance dashboards.
Demonstrated ability to drive performance optimization and operational excellence.
Exceptional cross-functional collaboration and influence skills within matrixed organizations.
Strong background in digital content strategy with demonstrated experience maintaining brand voice, editorial accuracy, and high production standards across web and email channels.
Exceptional written communication skills with strong editorial judgment and meticulous attention to detail.
Education: Bachelor’s degree in Marketing, Business, Digital Media, or related field required; MBA or advanced degree preferred.
Description
What We're Looking For:
As a MeltwaterImplementation Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of AI key features. Reporting to the program and Implementation Regional Manager, you will prioritize account setup and provide customized team training to ensure alignment with clients' objectives. You will play a key role in helping clients understand and leverage Meltwater's AI capabilities. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact.
What You'll Do:
Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.
Champion innovation and the adoption of emerging technologies across implementation practices
Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.
Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.
Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
Effectively communicate project status and deliverables with internal and external teams to ensure project success.
Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.
What You'll Bring:
A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
Proven ability to lead cross-functional teams and influence without direct authority
Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.
A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
A deep understanding of and passion for media, news, and current affairs.
Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
Excellent written and verbal communication skills in English. Spanish or another language is a plus.
The ability to legally work in the country of hire is required for this position.
What We Offer:
Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Compensation Overview
Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint we've got huge goals.
As a Strategic Business Development Principal at Via, you'll lead regional Sales efforts across both public and private sectors to build an inclusive, sustainable, and tech-enabled framework for mobility. In this role, you'll be creative and entrepreneurial to identify opportunities and generate new business in your own market. This is a quota-carrying role.
What You'll Do
- Identify prospective partners in your territory and build meaningful and durable revenue-generating relationships with a diverse group of prospective clients, from elected officials to private-sector business leaders. Lead execution and strategy for full-cycle Sales efforts across your territory, working to make transit better for your community, and your region's communities.
- Strategically navigate your market's unique buying landscape using research strong analytical skills to build compelling, data-driven business cases for our platform and demonstrate our value proposition across a range of verticals.
- Be a thought partner to prospective clients by educating and consulting with them to develop regional transit plans and find funding mechanisms within your market.
- Champion our mission and technology as the \"face of Via\" by leading local marketing campaigns, speaking at conferences, and providing consistent thought leadership in the mobility space.
Who You Are
- You have a minimum of 8+ years of client facing experience with a record of achievement in the Sales, Business Development, Consulting, or similar space
- An educator, collaborator, and thought partner: you enjoy consultative sales processes, and know how to use data to build a compelling narrative
- A skilled and methodical researcher: you're attracted to complex problems, and you're not afraid to jump into new environments.
- Intuitive communicator; whether in customer conversations, product presentations, or written proposals, you always strike the right tone and communicate persuasively.
- Superb commercial intuition and exceptional judgment -- you know when to push and when to yield in maximizing the value of a potential deal.
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
- An excellent team player; you're a meaningful individual contributor, and a mentor to others on your team. You view successes as team efforts, and enjoy working with others.
Compensation and Benefits
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $125,000-$165,000
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
