Information Technology Jobs in Springfield, VA

302 positions found — Page 27

Sous Chef
Salary not disclosed
Alexandria, VA 2 weeks ago

Hotel AKA Alexandria is seeking talented Sous Chef to join the culinary team!


The Sous Chef will support the AKA brand culinary efforts to create, organize, implement, and manage the banquets and events of the Food & Beverage department and actively participate in all food production in these areas, with particular emphasis on team member management.


RESPONSIBILITIES:

  • Participates in production of all food items necessary for operation.
  • Assist Brand Culinary Leadership to plan and direct all functions of the Food & Beverage department to meet the daily needs of the operation and AKA Standards.
  • Visually inspects, selects and uses only the freshest produce, meat, fish, and other ingredients in the preparation of food products, and adheres to sanitation and food handling expectations.
  • Assigns in detail, specific duties to all banquet kitchen colleagues; monitors these tasks and team member schedules, including developing new products of banquet menus.
  • Responsible for scheduling and labor management for all banquet kitchen team members.
  • Regularly review, evaluate, and respond to customer satisfaction and/or dissatisfaction of banquets/events; recommend new operating standards to when applicable.
  • Train, supervise, develop, discipline, counsel and evaluate kitchen team members according to hotel and AKA Standards.
  • Involved in recruiting and interviewing kitchen team members.
  • Involved in communications to FOH team members pre-service meetings and audit pre-service line checks daily.
  • Participates in monthly inventory of all dry goods, produce, proteins, etc.
  • Attend mandatory meetings and contribute to these meetings in a professionally effective manner; regularly communicate with all colleagues.
  • Participate in community public relations for the hotel.
  • Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure departmental profitability.
  • Keep work area clean and organized.
  • Ensures staff is compliant with uniform and grooming standards.
  • Complete other duties as assigned by Brand Culinary Leadership or other superiors.
  • Demonstrate positive leadership characteristics and act as a role model for staff members.


REQUIRED QUALIFICATIONS:

  • High School graduate required. College degree preferred.
  • At least five (5) years relevant experience in a senior Sous Chef or Lead Chef role in a full-service chef-driven restaurant. Previous hotel experience is a plus.
  • Food handler certification required and CPR Certification is beneficial.
  • Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all colleagues.
  • Advanced knowledge of food and beverage operations including foods, beverages, supervisory practices and philosophy, service techniques, kitchen operation and guest interaction.
  • Ability to multi-task
  • Ability to work under pressure in a fast-paced kitchen environment.


Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements

.

AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!


Hotel AKA Alexandria & AKA Hotels+Hotel Residences:


Hotel AKA Alexandria brings a new level of style and sophistication to Old Town, a charming historic destination known for its boutique shopping, art galleries, and waterfront restaurants. Designed by world-renowned architect and designer Piero Lissoni, this tranquil urban retreat enhances your stay in Alexandria, Virginia — just 20 minutes from Washington, D.C. and a short 10-minute drive from Ronald Reagan Washington National Airport.


AKA balances the style and hospitality of an intimate hotel with the space and comfort of an elegantly appointed luxury apartment. Specializing in short and long term stays, AKA stands for exclusive locations, contemporary design and exceptional business, fitness and lifestyle services.

Not Specified
CRNA / Anesthesiology / Virginia / Permanent / CRNA Job in Virginia
Salary not disclosed
Vienna, Virginia 2 weeks ago

Permanent Job Opportunity: Anesthesia Near VIENNA, VA Are you an Anesthesiologist seeking a stable and fulfilling full-time permanent position? We have an excellent opportunity available near VIENNA, VA, where you can contribute your expertise to patient care and grow professionally in the field of anesthesia.

Job Details: Specialty: Anesthesia PT/FT: Full-Time (FT) Schedule: Full Time Board Certification Requirements: Yes On-Call Duties: No Details/Benefits: Joining our team comes with a host of benefits aimed at supporting your professional and personal well-being.

In addition to competitive compensation, we offer comprehensive benefits including student loan repayment options, ensuring that you can focus on delivering exceptional patient care without financial worries.

Additional Information: 2025 Residents Accepted: No Accepts New Grads: Yes Accepts Visa Candidates: No Contract Type: Employee / W2 Why Choose Us: At our facility, we are committed to fostering a collaborative and supportive work environment where every team member is valued and respected.

We prioritize professional development and offer opportunities for career advancement within our organization, allowing you to thrive and reach your full potential.

Requirements: We welcome applications from dedicated and experienced Anesthesiologists who are board certified in the field.

Whether you are a seasoned practitioner or a recent graduate, we encourage you to join our team and contribute to our mission of providing high-quality patient care.

How to Apply: If you are ready to take the next step in your anesthesia career near VIENNA, VA, and become part of a dynamic healthcare team, please apply through the appropriate channels referencing Job ID j-220409.

Join us in making a positive impact in the lives of patients and shaping the future of anesthesia practice.

Apply now and embark on a rewarding career journey with us.

We look forward to welcoming you to our team!

permanent
CRNA / Anesthesiology / Virginia / Permanent / Chief CRNA Job in Virginia
🏢 Hayman Daugherty Associates
Salary not disclosed
Vienna, Virginia 2 weeks ago

Permanent Job Opportunity: Chief CRNA Near VIENNA, VA Are you an experienced CRNA looking for a leadership role in anesthesia? We have an exciting opportunity for a Chief CRNA near VIENNA, VA, where you can lead and inspire a team of anesthesia providers while delivering exceptional patient care.

Job Details: Job Title: Chief CRNA Specialty: Anesthesia PT/FT: Full-Time (FT) Schedule: Full Time Board Certification Requirements: Yes On-Call Duties: No Details/Benefits: Joining our team as Chief CRNA comes with a range of benefits aimed at supporting your professional growth and personal well-being.

As a full-time employee, you will receive competitive compensation and comprehensive benefits, including retirement plans and health insurance.

Additional Information: 2025 Residents Accepted: No Accepts New Grads: No Accepts Visa Candidates: No Contract Type: Employee / W2 Responsibilities: As Chief CRNA, you will play a pivotal role in leading our anesthesia team.

Your responsibilities will include overseeing day-to-day operations, providing guidance and mentorship to CRNAs, collaborating with other healthcare professionals, and ensuring the delivery of safe and efficient anesthesia services.

Requirements: We are seeking a highly skilled and experienced CRNA who is board certified in anesthesia.

The ideal candidate will have previous leadership experience and a passion for advancing anesthesia practice.

How to Apply: If you are ready to take on a leadership role in anesthesia near VIENNA, VA, and make a positive impact on patient care, please apply through the appropriate channels referencing Job ID j-220442.

Join us in shaping the future of anesthesia practice and leading our team to success.

We look forward to welcoming you aboard as our Chief CRNA!

permanent
CRNA / Anesthesiology / Virginia / Locum Tenens / Locums CRNA Job in Virginia
🏢 Hayman Daugherty Associates
Salary not disclosed
Vienna, Virginia 2 weeks ago

Lucrative Locum Tenens Opportunity for CRNAs near VIENNA, VA Are you a Certified Registered Nurse Anesthetist (CRNA) seeking an enriching locum tenens opportunity? We have a compelling position near VIENNA, VA, offering a flexible schedule with negotiable shifts.

Job Details Profession: CRNA Specialty: Anesthesiology
- CRNA Default Rate Type: HRLY-Reg w/ Mal & Agency % # of Providers Needed: 4 Shift Type: Varied Shift Description: Monday to Friday
- shifts negotiable Weekend Requirements: No
- If possible On-Call Requirements: No
- If possible MANDATED Job Requirements Must have full-time availability and be open to taking call.

An active VA medical license and DEA are essential to join this vibrant healthcare team.

Clean malpractice history
- only candidates with a clean record will be considered.

Certification Requirements ACLS Board Certified PALS License Requirements Virginia Facility Description Operating rooms include 4 OR's, 2 GI, and a Cath lab.

Annual surgical volume comprises 4,600 cases.

Job Description CRNAs needed in VIENNA, VA, for a variety of cases, including General Surgery, Orthopedics, Health pediatrics, Gynecology/Obstetrics, Podiatry, Urology, and back surgery.

No craniotomy or open-heart procedures.

Full-time availability is required.

The site is set to terminate on 5/18/2024.

Express temps are offered to providers with an active VA license and DEA, along with a clean professional record and file.

Presentation Requirements For presentations, the following are required for your provider to be considered: Attached CV in MM/YY format with contact information.

Envision Pre-Application (EPA) and EPANPDB submitted with CV.

Board Certification(s) and Certifications.

Procedures (For IPS providers), availability to start, and willingness to work day/night/weekends.

Active state license status and DEA(s) & their status.

Detailed explanation of any malpractice/disciplinary history.

Call interview availability for the next 10 business days.

Additional Considerations Airfare, lodging, and rental details to be discussed.

Affirmation of willingness to obtain a state-specific DEA for this assignment.

Agreement not to change the DEA address during the duration of the candidate's time privileged with the facility through EVPS.

This exceptional locum tenens opportunity near VIENNA, VA, provides a unique chance to contribute your expertise in a diverse and dynamic medical environment.

If you are a dedicated CRNA with the required certifications and experience, apply now and contribute to the healthcare community.

Join us in making a positive impact on patients' lives in the VIENNA, VA area.

Not Specified
CRNA / Anesthesiology / Virginia / Permanent / FT CRNA Job in Virginia
🏢 Hayman Daugherty Associates
Salary not disclosed
Vienna, Virginia 2 weeks ago

Exceptional Opportunity: CRNA Near VIENNA, VA Are you a dedicated Certified Registered Nurse Anesthetist (CRNA) seeking a rewarding career opportunity in VIENNA, VA, and its surrounding areas? Join our esteemed team and embark on a journey of professional growth and fulfillment while providing top-notch anesthesia care to patients in need.

Job Details: Job Title: CRNA Specialty: Anesthesiology Compensation Rate: Competitive PT/FT: Full-Time (FT) Schedule: Night shift, 12 hours/day, 7 days a week
- one week on, one week off; working 26 weeks per year Board Certification Requirements: Board Certified (BC) or Board Eligible (BE) CRNA On-Call Duties: No Details/Benefits: As a valued member of our team, you'll receive the following benefits: Competitive Compensation: We offer a competitive compensation package to recognize your expertise and dedication.

Student Loan Repayment: We provide student loan repayment assistance to support your financial well-being.

Comprehensive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

Professional Development: Access ongoing professional development opportunities to enhance your skills and knowledge.

Work-Life Balance: Benefit from a balanced work-life schedule with one week on and one week off rotations.

Responsibilities: In this role, you'll play a crucial role in providing anesthesia services to patients undergoing surgical procedures.

Your responsibilities will include: Administering anesthesia and monitoring patients before, during, and after surgery.

Collaborating with the surgical team to ensure patient safety and optimal outcomes.

Managing post-anesthesia recovery and addressing any complications that may arise.

Additional Information: Join a reputable healthcare organization committed to excellence in patient care and professional development.

We prioritize a supportive work environment where collaboration and innovation thrive.

How to Apply: If you're ready to take the next step in your career as a CRNA near VIENNA, VA, apply now using the provided job ID j-220541.

Don't miss this opportunity to make a meaningful impact on patient outcomes and contribute to the success of our healthcare team.

We look forward to welcoming you aboard!

permanent
CRNA / Anesthesiology / Virginia / Permanent / Locums Anesthesiology Job in Virginia
🏢 Hayman Daugherty Associates
Salary not disclosed
Vienna, Virginia 2 weeks ago

Permanent Job Opportunity: Staff Physician in Anesthesia Near VIENNA, VA Are you a dedicated Physician seeking a rewarding full-time permanent position in anesthesia? We have an exciting opportunity available near VIENNA, VA, where you can contribute your expertise to patient care and be part of a dynamic healthcare team.

Job Details: Specialty: Anesthesia Job Title: Staff Physician PT/FT: Full-Time (FT) Schedule: Full Time Board Certification Requirements: Yes On-Call Duties: Yes Details/Benefits: Joining our team as a Staff Physician comes with numerous benefits designed to support your professional growth and well-being.

As a full-time employee, you will receive competitive compensation, comprehensive benefits, and opportunities for career advancement within our organization.

Additional Information: 2025 Residents Accepted: Yes Accepts New Grads: Yes Accepts Visa Candidates: No Contract Type: Employee / W2 Responsibilities: As a Staff Physician in Anesthesia, you will play a crucial role in providing high-quality patient care.

Your responsibilities will include administering anesthesia, monitoring patient vital signs during procedures, collaborating with other healthcare professionals, and participating in on-call duties as required.

Requirements: We welcome applications from Physicians who are board certified in anesthesia.

Whether you are a recent graduate or an experienced practitioner, if you are passionate about anesthesia and committed to delivering exceptional patient care, we encourage you to apply for this position.

How to Apply: If you are ready to take the next step in your anesthesia career near VIENNA, VA, and join a supportive and dynamic healthcare team, please apply through the appropriate channels referencing Job ID j-220475.

Join us in making a positive impact on patient care and shaping the future of anesthesia practice.

Apply now and embark on a rewarding career journey with us!

permanent
Information Technology Intern
Salary not disclosed
Falls Church 3 weeks ago
Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.

Information Technology Intern Job Description: HITT Contracting, a Washington Post Top Workplace, seeks a summer intern to join our Information Technology team from May to August in the Falls Church, VA.

headquarters office.

This entry-level intern will be exposed to a range of functions within the IT team including, providing technical support to team members, asset management, documenting processes, and tackling special projects.

The position reports to an IT team member and will be mentored/managed on a day-to-day basis by multiple members of the IT team.

Responsibilities Provide exceptional customer service to all HITT team members and leadership Maintain constant communication with team members and IT staff through resolution of problems Troubleshoot hardware and peripheral failures, such as printers, laptops, phones, etc.

Setup and administer O365 accounts and applications Configure and troubleshoot IOS devices including iPhones and iPads Create and track trouble tickets and update progress through completion Provide technical assistance on supported HITT applications and network devices Maintain documented security protocols during every aspect of IT Assist with other special projects as assigned Qualifications Pursing an undergraduate degree in Information Technology, Computer Science, Business, or a related field of study At least two years of coursework completed Exceptional customer service orientation Proven analytical, evaluative, and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to conduct and direct research into IT issues and products as required Strong working knowledge of Microsoft Office.

especially PowerPoint, SharePoint, and Adobe Acrobat Ability to accurately assist with maintaining IT asset inventory A self-starter with a can-do attitude, organized and efficient Willingness to go the extra mile and give even the smallest tasks a high level of attention and effort Must have strong verbal and written communication skills HITT Contracting is an equal opportunity employer.

We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

We value a respectful, inclusive workplace where everyone has the opportunity to succeed.

HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.
internship
ASP.NET Engineer
🏢 Jobot
Salary not disclosed
Arlington 3 weeks ago
Fully remote with SaaS company!!! This Jobot Job is hosted by: Garrett Mathison Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary: $110,000
- $130,000 per year A bit about us: We are a rapidly growing SaaS company focused on the energy space.

We help energy companies manage their assets, train their employees and manage their contractors virtually.

Why join us? We offer a fully remote environment with flexible hours, full benefits and a 401k match! Job Details We are looking for a dynamic and experienced ASP.NET Engineer to join our team in the Energy industry.

This is a permanent position that offers an exciting opportunity to work on cutting-edge systems and applications.

Our ideal candidate will have a proven track record of developing high-quality software solutions, with a strong focus on ASP.NET, JavaScript, Angular, and Vue.

This role requires a deep understanding of unit testing, dependency injection, and Azure.

If you are passionate about technology, have a keen eye for detail, and are always looking to improve your craft, then we would love to hear from you.

Responsibilities: As an ASP.NET Engineer, you will be responsible for: 1.

Designing, developing, and maintaining ASP.NET Web API 2 applications in the Energy industry.

2.

Working closely with other team members to develop high-quality software solutions that meet business requirements.

3.

Leveraging your experience with JavaScript, Angular, and Vue to create engaging and interactive user interfaces.

4.

Implementing unit testing and dependency injection to ensure the reliability and robustness of our software solutions.

5.

Utilizing Azure to deploy, monitor, and manage applications, services, and data.

6.

Participating in code reviews, providing constructive feedback to peers, and continuously improving our development processes.

7.

Troubleshooting and resolving software defects and technical issues.

8.

Staying up-to-date with the latest technologies and trends in software development, and sharing your knowledge with the team.

Qualifications: To be considered for this position, you must have: 1.

A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

2.

A minimum of 3 years of experience in ASP.NET Web API 2 development.

3.

Proven experience with C# 8.0, .NET 4.8+, JavaScript, Angular, and Vue.

4.

Strong knowledge of unit testing and dependency injection.

5.

Experience with Azure, including deploying, monitoring, and managing applications, services, and data.

6.

A strong understanding of software development principles, best practices, and methodologies.

7.

Excellent problem-solving skills, with the ability to troubleshoot and resolve software defects and technical issues.

8.

Strong communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

9.

A proactive approach to work, with the ability to take initiative and work independently.

10.

A commitment to continuous learning and improvement, with the ability to stay up-to-date with the latest technologies and trends in software development.

Join us and be a part of a team that values innovation, creativity, and quality.

If you are a U.S.

citizen or Green Card Holder who lives in Indiana, Kentucky, Michigan, Minnesota, Missouri, Pennsylvania, Connecticut, Tennessee, Texas, Arkansas, Colorado, New Mexico, Oklahoma or Florida who thrives in a fast-paced, challenging environment, and has a passion for delivering top-notch software solutions, we want to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

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Sometimes Jobot is required to perform background checks with your authorization.

Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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Not Specified
Software Sales Specialist
🏢 RoboMQ
Salary not disclosed
Vienna, VA 3 weeks ago

About Us


RoboMQ is a SaaS product company that enables enterprises to automate critical business processes to reduce cost, improve operational effectiveness and provide better customer and employee experience.


RoboMQ offers Hire2Retire , a Lightweight IGA (Identity, Governance and Administration) SaaS product that manages employee lifecycle from HR systems to Active Directory, Azure AD and Google Directory. Hire2Retire manages full employee lifecycle changes of new hire, change of role, terminations, and long-term leave from HR and creates and manages Identity, Access, Privilege and Resource assignments. In effect, it fully automates work typically done by a sysadmin avoiding 90% of the cost while providing superior "First Day at Work" experience and preventing security and compliance risks by ensuring role-based access controls and timely terminations.


As a fast growing tech company we provide an environment of curiosity and learning to design cutting edge cloud & SaaS products coupled with fun and vibrant startup culture that has been providing accelerated growth to our people.


***This opportunity is for local candidates ONLY. You must reside in Northern Virginia, DC or Maryland (DMV metro area) ***


Before you apply, make sure:

  • You have minimum 2-6 years of relevant experience in sales or marketing for Software or SaaS products
  • Ready to learn new things and work in a fast-paced startup-like environment
  • Hard-working, passionate, result-oriented go-getter
  • You are a US citizen or a green card holder. No H1B or OPT.
  • This job is at office, no remote or Hybrid setup.


Here’s What You’ll Be Doing


This is a sales generation and closing role responsible for managing inbound and outbound leads through the full pipeline. Compensation includes a base salary (based on experience) plus commission on closed sales, with additional incentives for overachievement. You will primarily sell our Hire2Retire product, a no-code automation solution for HR and identity systems, with opportunities to upsell our integration platforms, Connect iPaaS and HIP.


  • Manage and execute high-velocity outbound multi-channel prospecting strategy and inbound sales closure
  • Plan and prioritize sales activities and customer engagement to exceed assigned sales targets.
  • Drive opportunity creation, deal progression, and closure of new business within defined account segmentation.
  • Track activity in CRM, and leverage leading-edge marketing and sales automation products to engage in high-velocity SaaS sales
  • Own and understand the customers' needs on both a business and technical level to be a trusted advisor solving customer problems
  • Manage and build long-term account relationship




What Does Success Look Like?


  • Own and manage sales excellence in outbound lead generation, inbound lead closure, forecasting, pipeline development, and CRM opportunity management
  • Collaborate cross-functionally to maximize probability within target opportunities while driving relationships and credibility with key decision-makers
  • Execute and articulate our value proposition through focused meetings, demos, and customer-centric presentations
  • Laser focus on targets with a drive to overachieve.



Required Experience and Qualifications

  • 3+ years of relevant sales and business development experience
  • A bachelor’s degree in science or humanities
  • Tech-savvy and able to be naturally fluent and comfortable with technology- we are a leading-edge tech company
  • Familiarity and ability to learn and work on HubSpot, MS Office, Contact databases, LinkedIn Navigator, and related tools and technology
  • Proven software sales experience and track record of over-achieving quota
  • A firm understanding of how to qualify buyer interest and identify target customers
  • Express complex technology use cases in simple coherent language
  • A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks. Aptitude to grasp technology and be comfortable working with technical teams
  • Strong English language skills in verbal and written communication. You should be a concise and coherent storyteller.
  • Base-level understanding of software solutions, Data Integration, APIs, Application Integration, Data Management, and Business Process Automation, Effective presentation, customer service, financial & business acumen, and negotiation skills.
  • Demonstrated industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives
  • Experience selling within the software sales and SaaS industry including actively partnering with technical sales specialists



Benefits

  • At RoboMQ, you’ll get the opportunity to work in a fast-moving, award-winning high growth SaaS company
  • Competitive OTE package with experience-based salary and target-based sales commission and incentives
  • Strong, results-oriented culture



Work Location: Vienna, Virginia (At Office, no Hybrid or Remote)

Position type: Full time

Compensation: Combination of salary, benefits, and sales commissions



RoboMQ is an Equal Opportunity Employer. Applicants must be authorized to work in the US.

Not Specified
Service Desk Agent
Salary not disclosed
Falls Church 3 weeks ago
Service Desk Agent Falls Church, VA Secret Clearance We are looking for a Service Desk Agent to join our team in support of the SOF- MEDCOP program.

This is a great opportunity for someone who enjoys solving technical problems and providing customer support while utilizing their security clearance.

Job Description: The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology.

The role involves 8 hour shifts at the client site in Falls Church, VA.

The shifts are 7am-3pm.

Manages manual data ingests occurring on average once every 30 minute Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information.

Performs initial level of problem identification and attempts to resolve routine or basic issues using provided knowledge articles when appropriate.

Escalates to more senior team members as appropriate.

Assists with monitoring and tracking incidents.

Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.

Performs incident notification and escalation of problems/request/issues to responsible party.

Performs follow up on all incidents with customer to provide exceptional customer satisfaction.

Follows defined process to document problems within tracking software and database.

Through provided training, attains knowledge of customer and customer specific business environment.

Attains an understanding of customer Service Level requirement.

Through training, attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.

Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism.

Other supporting duties, as directed.

Willingness to work overtime and varying hours as required.

Minimum Qualifications AS or BS degree in computer\information systems or related field.

2-5 years of applicable work experience Must have an active Secret security clearance Must have an active or be able to obtain Security+ Certification Must be a U.S.

citizen Must work on client-site in Fall Church, VA Industry certifications.

(A+, Network+, Microsoft, Apple, Linux, Cisco, ITIL, DoD) Knowledge of Amazon Web Services (AWS) Other Job Specific Skills Excellent customer service skills Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times Excellent communication and interpersonal skills Good problem solving and analytical skills Proven analytical and problem-solving abilities Ability to work well within a team #cjpost The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology.

The role involves 8 hour shifts at the client site in Falls Church, VA.

The shifts are 7am-3pm.

Manages manual data ingests occurring on average once every 30 minute Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information.

Performs initial level of problem identification and attempts to resolve routine or basic issues using provided knowledge articles when appropriate.

Escalates to more senior team members as appropriate.

Assists with monitoring and tracking incidents.

Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.

Performs incident notification and escalation of problems/request/issues to responsible party.

Performs follow up on all incidents with customer to provide exceptional customer satisfaction.

Follows defined process to document problems within tracking software and database.

Through provided training, attains knowledge of customer and customer specific business environment.

Attains an understanding of customer Service Level requirement.

Through training, attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.

Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism.

Other supporting duties, as directed.

Willingness to work overtime and varying hours as required.
Not Specified
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