Information Technology Jobs in Southgate, KY

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

We are seeking an experienced information technology sales professional to join our 60 plus year old company. In this role, you will be responsible for providing audio / video / video conferencing / broadcast technology solutions to our clients. Your expertise in tech, customer service and sales will play a key role in enhancing client satisfaction and driving technology adoption.

Responsibilities

• Develop industry relationships and provide client assistance.
• Preparing proposals and bid specifications to strategically win new business.
• Grow and manage an existing account base of dedicated customers.
• Conduct meetings with decision-makers to thoroughly understand client needs and to provide solutions.
• Manage the sales process from initial meeting through closing.
• Develop project designs and initial job specifications.
• Provide call lists, sales forecasts, and other reporting items as needed.

Requirements

• Bachelor's degree or equivalent work experience.
• Three or more years in the audio, video, and / or broadcast industry.
• Experience with Microsoft Office.
• Possess strong written and oral English communication skills.
• Ability to travel locally, attend industry events, and occasional seminars.
• Be currently authorized to work in the United States.

• Project Management experience delivering large and/or complex cross-functional initiatives
• Advanced proficiency in Excel, Power BI, and PowerPoint for dashboarding and executive reporting
• Proven track record of managing multiple workstreams, dependencies, and decision gates
• Demonstrated ability to facilitate governance meetings and drive closure on action plans
• Excellent communication and presentation skills to effectively communicate with all levels of the organization
• Strong organizational skills to manage multiple timelines and priorities
• Ability to translate operational complexity into clear, actionable insights for leadership
• Experience with RAID log management and risk/issue escalation processes

• Own the integrated initiative plan across all charters (Ops, Supply Chain, Merchandising); consolidate actions, owners, due dates, dependencies, and decision points into one master plan
• Run operating cadence and governance; facilitate weekly/biweekly reviews and keep teams aligned to meeting agenda pillars
• Drive closure on Retail Ops Charter actions; track and unblock items including ROM schedule reviews, delivery window standardization, truck completion visibility/automation work, dairy breakdown workflow teardowns, and store-tier labor frameworks
• Manage cross-functional dependencies; ensure Retail Ops actions relying on Supply Chain/Transportation/Tech (e.g., delivery windows, Transview/SAGE integration) have clear handoffs, timelines, and escalation paths
• Coordinate scorecard and dashboard alignment; ensure consistency between front-page dashboards, top-item dashboards, and executive scorecard; establish shared definitions (e.g., ORAD vs OTIF) and a single source of truth
• Maintain issue/risk management and escalation; keep RAID log current and escalate blockers (late deliveries, under-scheduled hours, misaligned delivery windows, change-out week labor gaps) with recommended options
• Track value and outcomes; translate initiative progress into expected outcomes (e.g., OOS recovery value, productivity gains) and communicate status to leadership
• Develop standardization and playbooks; partner with Retail Operations leaders to document repeatable operating guidelines (e.g., delivery window principles by department, scheduling best practices, dairy coverage guardrails by tier)

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

Description:

Lead end‑to‑end project delivery of Power Platform solutions, including Model‑Driven Apps, Canvas Apps, Power Automate flows, Power Pages, and Dataverse integrations. Translate business requirements into functional solution designs, ensuring alignment with Power Platform best practices, Microsoft’s Center of Excellence (CoE) guidance, and enterprise governance. Manage solution architecture discussions with technical teams to define data models, Dataverse tables, business rules, security roles, and app logic.

Primary Responsibilities:

• Lead end‑to‑end project delivery of Power Platform solutions, including Model‑Driven Apps, Canvas Apps, Power Automate flows, Power Pages, and Dataverse integrations.
• Oversee testing cycles, including app performance, accessibility, and device responsiveness for mobile and desktop scenarios.
• Lead projects involving Power Automate flows for process automation, RPA/desktop flows, and system integrations
• Primary liaison between Ascendum and client. Responsible for providing status reports, working with the internal team on specific projects, Project timelines, etc.
• Work with clients on reviewing requirements and assisting in the design of applications as it relates to their requirements.
• Performing Unit Testing of projects where application development is involved and coordinate issue remediation with the team.
• Project Monitoring and Reporting – Monitor and report on existing projects, providing tracking data to Directors for them to ensure timely execution and completion of all projects. Track and report projects for resource forecasting, project labor tracking, project budget versus actual reporting.
• Project Management Systems Data Entry: collect, organize and enter data into Project Management Systems as assigned including resource forecasts, time reporting, training requirement management.
• Provide Administrative support for maintaining client billing and invoicing
• Data analysis - Analyze project management systems to identify and document agreed to processes and recommend continuous process improvements for review with senior leadership to guide their decision making.
• Project Management Reports - In partnership with the project manager and project leaders, develop project reports to be delivered to senior leadership. Collaborate to develop KPIs; produce associated reports. Design, develop and produce overall PMO reports as required.
• Evaluate and make continuous improvement recommendations on processes. Collaborate on new PM technology and where applicable lead implementation.

Skills/Qualifications:

• 6+ years Project Management and/or Business Analysis/Project Support experience
• Exceptionally thorough, meticulous and with great attention to detail for project management system data entry and update
• Familiarity with Project Management and Professional Services Management Tools and methodologies, specifically BQE.
• Understanding of the Microsoft 365 ecosystem specifically SharePoint, Teams, OneDrive and Power Platform – Power Apps, Power Automate, Power BI and Copilot
• Excellent computer skills including Microsoft Office Suite/M365
• Excellent organizing and prioritization skills
• Excellent analytical and critical thinking skills
• Excellent written and verbal communications skills
• Bachelor’s degree preferred

Valco Melton, a world leader in adhesive application, fluid handling, and quality assurance systems, is seeking a Field Service Technician to join the Field Service team based out of our world headquarters in Cincinnati.

The Field Service Technician will install, repair, and service Valco Melton's adhesive dispensing and quality assurance systems at customer sites. The Technician will also advise and train customer personnel in the operation of Valco equipment. Applicants must have general technical aptitude, ideally some prior experience working with machinery, and will need to work off of engineering drawings and electrical and pneumatic schematics.

This position will be based out of Valco Melton's headquarters in Cincinnati, but approximately 80% of time will be spent traveling to and working at customer facilities out of town. The majority of this travel will be overnight trips to other states. This role will also entail working 2 weekends per month, on average.

In addition, travel may include occasional international trips to Canada.

This position will offer extensive opportunities for overtime and double time. With base salary + overtime, potential earnings can range from $70,000 to $95,000 annually.

Specific Responsibilities:

• Provide service and customer support during field visits or dispatches.
• Carry out all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Determine customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers through high-quality work and winning customer service attitude.

Minimum Qualifications:

• High school diploma or equivalent; OR certification/diploma from relevant trade/vocational school.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Working knowledge of electrical and/or pneumatic control technology.
• Ability to work flexible hours and adapt to changing work schedules.
• Class 3 driving license and fluency in English.
• Ability to lift loads of ~50 pounds.

Preferred Competencies:

• Business-level Spanish (preferred).
• Knowledge of single- and three-phase power connections.
• Ability to navigate/program PLC/CNC equipment.

Benefits Package:

• Medical, dental, and vision insurance.
• Vacation and personal time.
• 401(k) with employer match.
• Profit-sharing program.
• Paid parental leave.
• Employer-paid life insurance.
• Free short-term disability insurance.
• Professional development assistance.
• Employee assistance program.
• Free on-site fitness center and exercise amenities

Terillium is seeking an experienced Oracle JD Edwards EnterpriseOne Manufacturing Consultant

The ideal candidate would be an upbeat professional who can thrive in an innovative tech environment and collaborate with clients to deliver a state-of-the-art solution. The individual will excel at delivering high quality service and cutting-edge technology solutions to Terillium clients in the Oracle community.

This position focuses on guiding and assisting clients through all phases of project implementations of Oracle JD Edwards Manufacturing Applications.

We have a requirement for Manufacturing Consultants that have implementation experience in EnterpriseOne and the majority of the following applications: Product Data Management, Engineer To Order, Shop Floor Management, Resource & Capacity Planning, Configurator, Material Planning and Advance Planning. The following industries are preferred: Manufacturing, Distribution and Construction.

Additional Requirements:

Bachelor’s degree, Masters preferred

Consulting Experience

Multiple E1 implementations

Travel is required

Please visit for more information. Interested Candidates: please forward resume along to

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Terillium is an Equal Opportunity Employer. Only qualified candidates will be contacted.

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you’re looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON’T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in
5 CFR 575.102)
will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• 
  
• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
  
• Buffalo Sector Stations - Wellesley Island
  
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
  
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
  
• El Centro Sector Stations - El Centro, Indio, Calexico
  
• Grand Forks Sector Stations - Pembina
  
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
  
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
  
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
  
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
  
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
  
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
  
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
  
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
  
• Yuma Sector Stations - Blythe, Yuma, Wellton
  

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• 
  
• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
  
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
  
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
  
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
  
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
  

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• 
  
• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
  
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
  
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.
  

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• 
  
• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
  
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
  
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
  

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans’ Preference: You may also be eligible for an excepted service Veterans’ Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You’ll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government’s official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations – *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations – Wellesley Island
• Del Rio Sector Stations – Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations – Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations – El Centro, Indio, Calexico
• Grand Forks Sector Stations – Pembina
• Havre Sector Stations – Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations – Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations – Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations – Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations – Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations – Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations – Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations – *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations – Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9:You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

• Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for learning and being familiar with all room outlets, Server functions, and for being able to answer general questions regarding the property.
• Provide superior guest service by positively affecting interactions with guests and team members.
• Set tables and prepare beverages and proper condiments (butter, sour cream, dressing, etc.).
• Keep banquet areas clean and organized.
• Work in cooperation with other service personnel to provide a high quality of service.
• Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.
• Accurately account for and collect payment for all orders through POS system in a timely manner.
• Responsible for set up and break down of functions and making sure the next function is set up for success.
• Coordinate with banquet staff and other restaurant personnel to provide excellent guest service.
• Check all supplies, ensuring adequate stock levels, restocking all necessary items.
• Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard.
• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
• Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
• Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
• Consistent attendance at company/restaurant training programs as they are scheduled.
• Carry out duties with attention to detail, sanitation and safety.
• Complete opening, closing and other side duties as assigned by the supervisors.
• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
• Maintain a well-groomed, neat and clean appearance.
• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
• Perform all duties as assigned by management.
• This position is physical in nature and requires the ability to balance and carry equipment weighing up to 50 pounds as well as maneuver in order to clean banquet areas, organize stock and restock storage rooms.
• This position also works in an environment that is subject to varying levels of crowds, noise and smoke; the severity of which depends upon customer volume.
  
  

• Experience carrying large trays with up to ten covered dishes.
• Knowledge of wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Ability to use all equipment associated with the position, including chafing dishes, plate warmers, coffee urns and hot boxes.
• Ability to inspect and maintain areas for which responsible.
• Ability to effectively and efficiently move around banquet areas.
• Ability to communicate effectively in English with customers and all levels of employees.
• Ability to review and comprehend necessary documentation.
• Ability to multitask effectively.