Information Technology Jobs in San Mateo, CA

Fractal is a strategic AI partner to Fortune 500 companies, with a bold vision: to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems—and Fractalites are the ones building that future. As we scale our Technology, Media & Telecom (TMT) practice in the United States, we are looking for a senior, client-facing Head of Engineering to shape and deliver world-class Data & AI platforms for leading Technology, Media & Telecom organizations.

This is not a back-office engineering role. This is a consulting-led, client-facing engineering leadership position for someone who is equally comfortable whiteboarding architecture with principal engineers, rolling up their sleeves with delivery teams, and advising CIOs, CTOs, and CDOs in the boardroom.

Learn more at Fractal | Intelligence for Imagination.

Note: This position is not eligible for Immigration Sponsorship at this time.

About the Role

This is a four-axis leadership role requiring technical depth, executive presence, team leadership, and embedded delivery. You'll work directly with top technical and functional leaders at some of the largest TMT companies in the world.

As Head of Engineering for Fractal's Technology, Media & Telecom (TMT) vertical, you will personally shape the architecture of mission-critical AIML platforms, often in first-party tech stack, and develop/drive the team of ICs who bring them to life.

Responsibilities

Some engagements will look like a traditional advisory model. Others will look a lot more like Forward Deployed Engineering: your team embedded inside a client's engineering org, working within their first-party tech stack, shipping production code alongside their engineers, and earning influence through technical credibility, not org chart position.

You will need to be in the room when the technology roadmap needs to change. When a business pivot, a new regulation, or a technology shift forces a rethink mid-execution, you are the person who picks up the marker, walks to the whiteboard, and redraws the architecture in real time, credibly, for the CTO, and Principal Engineering leaders simultaneously.

Technical Depth (Hands-On Architecture)

• Own AI/Data platform architecture decisions — from Lakehouse design and real-time streaming to MLOps, LLMOps, and AgentOps pipelines in production
• Serve as the technical authority for Fractal's TMT engineering practice — defining standards, reviewing design, and holding the bar on reliability, scalability, and security
• Translate ambiguous business problems into concrete, buildable platform architectures — and stay close enough to execution to know when something is not working
• Drive the industrialization of GenAI: moving clients from proof-of-concept to enterprise-grade, governed, and observable AI systems

Executive Presence & Live Architectural Thinking

• Command the room with senior client leadership — CIOs, CTOs, CDOs, and their direct reports - as a peer, not a vendor
• Whiteboard new architectural directions on the spot: when a business pivot, acquisition, regulatory shift, or technology breakthrough forces a mid-execution rethink, you synthesize it into a credible, buildable path forward live, in the room, without needing a week to prepare a deck
• Translate between two worlds simultaneously: make the architecture legible to a CFO and rigorous enough to satisfy a principal engineer in the same session
• Shape client roadmaps at the strategic level; identifying where the current plan is under-ambitious, over-engineered, or misaligned with emerging AI capabilities, and steering accordingly
• Represent Fractal at the highest level of client relationship

Team Leadership (Building & Driving Senior ICs)

• Develop and lead a high-performing group of individual contributors. principally senior and staff engineers, ML engineers, and data platform engineers
• Create the engineering culture: rigorous delivery standards, architectural thinking, and a bias toward elegant, production-grade solutions over quick fixes
• Build leadership depth within the team, identifying principals who can own programs and grow into broader roles
• Partner across Fractal's global AI and engineering Capability functions to staff programs strategically and raise capability across the TMT practice

Forward-Deployed & Embedded Delivery

• Lead and run FDE-style engagements where your team operates inside the client's engineering environment
• Navigate and deliver within client-owned, first-party technology stacks: proprietary data platforms, internal ML infrastructure, custom orchestration systems, and bespoke toolchains that do not appear in any industry survey
• Adapt quickly to non-standard environments, understanding a client's internal platform deeply enough to extend it, integrate into it, and earn the trust of their engineering staff
• Balance the tension between what Fractal does best and what the client's stack demands, knowing when to bring pattern, when to adapt, and when to advocate for a better path
• Set the standards for how Fractal operates in deeply embedded engagements: how we onboard, document, transfer knowledge, and leave clients stronger than we found them

Candidate Profile

Technical Qualifications

TMT clients bring genuinely hard problems on both open and proprietary infrastructure. Expect to architect and oversee:

• GenAI systems: RAG architectures, LLM fine-tuning pipelines, agentic workflow orchestration, and LLMOps observability
• AI-powered products: personalization engines, churn prediction, content recommendation, and network fault detection
• Client-proprietary ML infrastructure: internal feature stores, custom model serving layers, bespoke experiment tracking systems, and first-party orchestration frameworks
• Cloud-native infrastructure across AWS, Azure, and GCP with enterprise-grade governance, security, and compliance baked in
• Real-time and event driven data pipelines (e.g. network telemetry)
• Modern Lakehouse platforms (Databricks, Snowflake, Delta Lake, Iceberg) at petabyte scale and proprietary data platform equivalents at leading tech-forward TMT organizations

Non-technical Qualifications

We are particularly interested in leaders from environments where engineering rigor, client accountability, executive presence, and AI depth all coexist including Forward Deployed Engineering, elite data/ML platform teams, and senior hyperscaler architecture practices.

• 15–20 years of experience spanning AI/data engineering and technical leadership with clear evidence of owning architecture at scale
• Deep hands-on experience deploying AI/ML/GenAI systems in production, in addition to advising on them
• Demonstrated executive presence: you have walked into a CTO or CDO review, redrawn the architecture based on new constraints, and left the room with alignment
• The ability to whiteboard fluently under pressure, synthesizing a team's in-flight work with a new business direction, making it rigorous enough for engineers and clear enough for executives, on the spot and without a rehearsal
• Experience operating within client-owned or non-standard technology stacks - you have learned a proprietary system, earned trust from skeptical internal engineers, and delivered production-grade results inside someone else's infrastructure
• A track record of leading senior engineers and building high-performance ML/engineering teams, including hiring, coaching, and developing principal-level ICs
• Direct executive engagement experience - you have influenced CIO/CTO/CDO decisions and can hold your own in a room with technical and non-technical stakeholders at once
• Strong cloud-native fluency across one or more hyperscalers, with genuine depth in data platform patterns (streaming, batch, Lakehouse, governance)

Strong Preferences

• Experience in TMT vertical — hi-tech, telco, media platforms, streaming infrastructure, ad tech, or content delivery at scale
• Prior work in FDE-style or embedded delivery models where your team shipped inside a client codebase and was evaluated by their engineering standards, not just deliverable milestones
• Comfort with the ambiguity of 1P stack environments: you have debugged undocumented internal tools, extended proprietary frameworks, and figured out how to make external expertise land inside a closed ecosystem
• A personal reputation for architectural clarity: the person colleagues call when a problem needs to be drawn, not just describe
• Contributions to the ML/AI community: open source, publications, conference talks, or influential architectural patterns

Who Thrives Here

The Fractalite mindset is curious, rigorous, and impact driven. You will thrive in this role if you:

• Enjoy being client-facing and accountable for outcomes.
• Are comfortable navigating ambiguity, scale, and complex stakeholder environments.
• Believe great platforms come from strong engineering culture plus disciplined execution.
• See AI not as a novelty, but as a core enterprise capability that must be engineered responsibly.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

On-Target Earnings (OTE) Range

San Francisco: the pay range for this role is $189,000 to $259,500 per year.

About this role

Faire's quality, depth, and breadth of brands is its strongest value to retailers. The Enterprise Account Executive role sits at the center of our enterprise brand acquisition efforts — partnering with larger, more complex brands to bring them onto the Faire platform. You'll own a book of strategic prospects, navigate multi-stakeholder sales cycles, and help shape how we approach enterprise partnerships as a team.This role is for you if you've sold into mid-market or upper mid-market environments where deals involve 5-6 stakeholders, span multiple quarters, and require building business cases that resonate across departments. You're a strong storyteller who understands change management and knows how to frame value for decision-makers who are protective of their existing distribution strategies.

What you’ll do

• Own and execute against a quarterly quota of GMV and brand activations, managing a pipeline of strategic enterprise prospects
• Navigate complex, multi-stakeholder sales cycles (typically 6-9 months) by building relationships across departments and handling objections at each level
• Develop tailored proposals and business cases that align Faire's value with each prospect's specific goals and constraints
• Partner with cross-functional teams - including Product, Strategy & Analytics, and Revenue Operations - to refine our enterprise sales motion and share market
• insights
• Contribute to the evolution of our sales playbook, value props, and outreach strategies based on what you learn in the field
• Meet prospects in person when needed to build trust and accelerate deal velocity

Qualifications

• 5+ years of closing experience in B2B technology sales, ideally in mid-market or upper mid-market environments
• Track record of managing complex sales cycles with multiple stakeholders and long timelines
• Experience selling products or services that require change management or business model evolution on the buyer's side
• Strong storytelling ability - you can articulate value clearly and build narrative around why a prospect should act
• Comfort with ambiguity and a bias toward action; you figure things out and move forward
• Retail, e-commerce, or marketplace experience is a strong plus
• Based in or willing to relocate to San Francisco

On-Target Earnings (OTE) Range

San Francisco: the pay range for this role is $189,000 to $259,500 per year.

This role will also be eligible for equity and benefits. Actual On-Target Earnings (OTE) will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The OTE range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form ( )

We are seeking an experienced operational leader to manage the organizational infrastructure for a deep-tech research institute.

This person will architect and build a scaleable internal operations infrastructure that will serve as a shared resource for Division Teams composed of scientists, engineers, entrepreneurs, policy experts, and others who speed development of innovative solutions to complex challenges.

Experience quickly and successfully scaling organizations from inception is critical. Individuals with high intelligence, curiosity, and EQ will thrive in this fast paced environment.

Responsibilities include:

Financial Leadership & Controls

• Lead budgeting, forecasting, financial modeling, and organization-wide financial planning.
• Oversee accounting, treasury, cash management, and financial systems as the organization scales.
• Manage tax filings, audits, compliance, and all financial relationships with vendors and partners.
• Partner with Founders and Strategic Investments to deploy capital efficiently using creative instruments (recoverable grants, structured incentives, equity-like positions, etc.).
• Provide timely, accurate financial insights to Founders and Division Leads.

People & HR Operations

• Develop and maintain People Plan aligned with Founder and Division Lead needs.
• Oversee full HR lifecycle: recruiting, onboarding, performance management, and off-boarding.
• Manage HR systems (HRIS, payroll, ATS), benefits programs, compensation structures, and employee documentation.
• Deliver training, organizational development, and compliance with labor laws.

Facilities & Infrastructure

• Lead planning, leasing, purchasing, and buildout of office, lab, event, and vivarium spaces.
• Ensure facilities meet safety, compliance, and future scalability requirements.
• Oversee physical security, environmental standards, renovations, and expansion.

Information Technology

• Implement secure, scalable internal and external IT systems that meet diverse user needs.
• Manage IT vendors, contracts, cybersecurity practices, and intellectual property protections.

Legal, Tax & Compliance Oversight

• Coordinate with external counsel to manage organizational legal, tax, and regulatory matters.
• Ensure operational and investment activities comply with relevant laws, nonprofit rules, and reporting requirements.

Marketing, Communications & Community Engagement

• Shape brand, messaging, digital presence, and external communications.
• Produce events, convenings, webinars, and ecosystem-building engagements that extend our impact.
• Support community and partner relations, ensuring visibility and adoption of our concepts.

Qualifications:

• Proven experience overseeing multi-functional operations, including finance, HR, legal, IT, and facilities.
• Strong financial acumen with experience in budgeting, modeling, accounting systems, audits, and compliance.
• Ability to deploy capital creatively (grants, loans, equity-like structures) in mission-driven environments.
• Experience leading recruiting, onboarding, performance management, and culture-building in fast-growing start-up organizations.
• Skilled in building HR systems, compensation frameworks, benefits programs, and training infrastructure.
• Demonstrated experience planning and executing facility buildouts (office, lab, or technical environments).
• Comfortable designing scalable operational systems for rapidly growing teams with diverse functional needs.
• Familiarity with implementing secure, scalable IT systems and managing external vendors.
• Ability to balance usability, cost-efficiency, and security across internal and public-facing systems.
• Experience managing nonprofit, corporate, or research organization compliance and navigating complex regulatory landscapes.
• Comfortable partnering with legal counsel on contracts, tax matters, and organizational governance.
• Skilled at shaping organizational messaging, brand identity, and external communications.
• Experience producing events and community engagement initiatives that build visibility and influence.
• High-EQ, collaborative leader able to work across scientific, entrepreneurial, and policy environments.
• Thrives in ambiguity with a bias toward action, transparency, and rapid iteration.
• Strong service orientation toward internal teams; comfortable balancing strategic and hands-on execution.

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Role Overview

We are seeking a senior Life Sciences consulting leader who combines deep domain expertise, hands‑on delivery leadership, and strong executive presence. This role operates as a high‑impact individual contributor, leading from the front—shaping solutions, advising clients, and influencing outcomes across complex Healthcare & Life Sciences (HLS) programs.

The ideal candidate will act as a trusted advisor to client leaders while remaining deeply engaged in solution design, delivery decisions, and stakeholder engagement.

Position: Principal Consultant – Life Sciences Commercial Systems

Location: Redwood City, CA (Hybrid – 4 days onsite)

Industry: Healthcare & Life Sciences

Employment Type: Full-time

Key Responsibilities:

Strategic Leadership & Advisory:

• Serve as a subject matter expert and thought partner for HLS clients across Commercial, Medical, and enabling functions.
• Partner with senior client stakeholders (Sales, Commercial IT, Medical Affairs, Compliance) to define technology strategies, roadmaps, and governance models.
• Lead business process transformation initiatives aligned with Life Sciences regulatory and compliance requirements.
• Provide guidance on operating models, data integrity, and system validation considerations.

Life Sciences Systems & Delivery Leadership

• Lead end‑to‑end implementations, enhancements, and optimization initiatives across:
• Veeva CRM
• Adjacent Commercial / Medical systems within the Salesforce ecosystem
• Own solution design, functional governance, and delivery oversight for complex HLS programs.
• Guide clients through commercial compliance, regulatory, and validated system requirements.
• Act as a quality gate for solution architecture, functional design, and release strategy.

Hands-on Individual Contributor (IC)

• Operate as a hands‑on leader, deeply involved in:
• Solution design and functional architecture
• Key client workshops and decision points
• Design reviews and delivery checkpoints
• Review and guide functional specifications, solution designs, and deployment approaches.
• Support pre‑sales activities, including solution storytelling, demos, and client presentations.
• Present confidently to senior leadership and executive stakeholders.
• Translate complex business challenges into practical, scalable, and compliant technology solutions.
• Serve as a visible leader within the Life Sciences practice, mentoring others through influence rather than direct authority.

Required Qualifications:

Experience & Domain Expertise:

• 10–15+ years of experience in Healthcare & Life Sciences IT and/or digital transformation.
• Experience with Veeva Vault platforms (e.g., PromoMats, MedComms, Quality, or Clinical) is a strong plus, but not required.
• Strong experience delivering Life Sciences Commercial and/or Medical systems, with demonstrated ownership of solution design and client outcomes.
• Proven experience supporting Commercial, Medical, or Customer Engagement functions within Life Sciences.
• Deep understanding of HLS compliance, validation, and regulatory requirements.
• Demonstrated success operating as a senior IC and client advisor, not solely as a delivery team member.
• Exceptional communication, presentation, and stakeholder management skills.
• Comfortable engaging with executives, business leaders, and cross‑functional teams.

Preferred Qualifications:

• Experience with Salesforce ecosystem integrations (Sales Cloud, Service Cloud, MuleSoft, etc.).
• Exposure to global or enterprise‑scale Life Sciences implementations.
• Background in consulting environments supporting Life Sciences clients.
• PMP or similar project/program management certification.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Duration: 6 months

Job Description:

• We are seeking a Digital Accessibility Product Design Specialist with deep expertise in digital accessibility to support product design teams in creating inclusive digital experiences.
• This role focuses on embedding accessibility into the design phase of product development, ensuring accessibility considerations are integrated early in the UX lifecycle. The specialist will partner closely with UX designers to review designs, guide accessible interaction patterns, and help prevent accessibility issues before development begins.
• The ideal candidate will have a strong background in Product or UX Design and later specialized in accessibility, with hands-on experience applying accessibility standards, assistive technologies, and inclusive design practices across modern digital products.
• This is a design-focused accessibility role that emphasizes guiding accessible UX patterns during the design process rather than accessibility testing or engineering remediation.

Responsibilities:

Accessibility Design Integration

• Partner with UX and product design teams to incorporate accessibility best practices during the design and concept stages of product development.
• Review UX designs, wireframes, and interaction patterns to ensure accessibility considerations are addressed early.
• Guide designers on accessible interaction patterns, UI components, and inclusive user flows.
• Identify potential accessibility barriers during design reviews and recommend improvements.

Accessible UX Guidance

• Provide expertise on inclusive design principles and accessible UX patterns.
• Ensure proper color contrast, typography, spacing, focus states, and keyboard accessibility in digital interfaces.
• Support designers in building accessible components and patterns within design systems.
• Evaluate design prototypes and user flows for accessibility risks before development.
• Use assistive technologies and accessibility tools to validate design decisions.
• Provide guidance on designing for users relying on screen readers, keyboard navigation, and other assistive technologies.

Experience:

• 5+ years of experience in Product Design, Interaction Design, or UX Design.
• Minimum 4+ years of dedicated experience working in digital accessibility.
• Strong knowledge of accessibility standards including Web Content Accessibility Guidelines 2.1 / 2.2.
• Hands-on familiarity with assistive technologies including:
• JAWS
• NVDA
• VoiceOver
• TalkBack
• Experience guiding designers on accessible UX patterns and inclusive interaction design.
• Hands-on experience using assistive technologies to validate accessibility considerations.
• Experience identifying accessibility issues during the design phase of product development.
• Proficiency with design and collaboration tools including:
• Figma
• Jira or Atlassian
• Experience testing accessibility elements such as:
• Screen reader compatibility
• Keyboard navigation and focus management
• Color contrast and visual accessibility
• Assistive technology usability

Skills:

• Visual accessibility
• WCAG 2.1/2.2 AAA
• UX Patterns

Education:

• Bachelor’s degree or equivalent experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Deepak

Email:

Internal Id: 26-04491

Key Responsibilities

Project Leadership ; Planning

• Lead assigned EPIC projects from initiation through closeout.

• Build and maintain detailed project plans using Client E-approved tools.

• Define scope, milestones, dependencies, timelines, and resource needs.

• Drive design and execution planning in partnership with solution architects.

• Identify risks, blockers, and mitigation strategies proactively.

Financial Management & Reporting

• Plan and manage project budgets in alignment with business-owned EPIC funding.

• Monitor labor billing, track forecast vs. actuals, and manage change orders when

necessary.

• Conduct monthly financial and progress reporting for leadership.

• Escalate overages and scope impacts early to protect program integrity.

Stakeholder; Communication Management

• Act as IT’s primary representative with business stakeholders.

• Translate technical requirements into executive-ready summaries.

• Facilitate alignment across IT, cybersecurity, architecture, and business units.

• Manage strong personalities and scope ambiguity by clarifying goals, expectations, and

accountability.

• Escalate when necessary while maintaining forward project momentum.

Delivery Oversight & Governance

• Coordinate cross-functional IT and business resources.

• Ensure compliance with client governance, safety briefings, and reporting standards.

• Track daily/weekly tasks, manage dependencies, and remove blockers.

• Conduct weekly/bi-weekly/monthly status reviews as required.

• Maintain documentation traceability and structured communication flows.

Innovation & Tooling

• Evaluate and recommend tools to enhance execution and reporting.

• Leverage platforms such as Jira, Confluence, SmartSheets, , and other client

systems.

• Bring forward innovative approaches to improve project transparency and execution.

Required Qualifications

• 7+ years of IT Project/Program Management experience.

• Experience delivering SaaS and infrastructure-related projects.

• Strong financial management and forecasting experience.

• Demonstrated ability to manage multiple stakeholders in complex environments.

• Experience working within structured enterprise governance environments.

• Self-driven, resourceful, and proactive learner.

• Strong written and verbal communication skills.

• Ability to manage 1–2 concurrent enterprise initiatives.

Preferred Qualifications

• PMP, PgMP, or equivalent certification (highly preferred).

• Experience within utility environments or large regulated enterprises.

• Experience supporting R'D or innovation-focused programs.

• Exposure to AI/automation initiatives or advanced technology pilots.

Success Profile

The ideal candidate demonstrates:

• Strong project management fundamentals.

• Ability to operate independently and efficiently.

• Confidence navigating scope gray areas between business and IT ownership.

• Clear, data-driven communication tailored to executive and technical audiences.

• Accountability, ownership, and cradle-to-grave project leadership.

• Responsible for updates, upgrades and maintenance of the following systems: Rail Operations Control System (ROCS); Predictive Arrival and Departure System (PADS), Positive Train Control (PTC) back-office systems, Traction Power Supervisory Control and Data Acquisition (SCADA) System and Rail Scheduling.
• Perform Quality Assurances and system engineering support of all back off systems including PTC office systems, Back Office Server (BOS), Rail Operations Control System (ROCS), Network Management System (NMS); Interoperable Train Control Message Server (ITCMS); Wayside Status Relay Service (WSRS), and the interfaces to all other operational systems.
• Develop, document, and maintain Standard Operating Procedures (SOPs), technical standards, and best practices for all train control and related systems to ensure consistency, safety, and regulatory compliance.
• Develop and implement training programs to upskill staff, mentoring team members at all levels on train control systems, operational procedures, and project management to strengthen technical capacity, foster skill development, and ensure succession planning. 
• Ensure Caltrain systems meet Federal Railroad Administration (FRA) mandated interoperability requirements with all tenant railroads; ensure Caltrain train control systems are compatible with Association of American Railroads (AAR) standards; follow the ITC guidelines that Caltrain must maintain ?N-2? backwards compatible software versions.
• Manage complex and large-scale train control engineering projects as the Technical Lead for Caltrain. 
• Manage the work of outside contractors and assist higher level Caltrain Directors and Executives in planning and evaluating the quantity and quality of work performed by subordinate staff.
• Supervise staff.  Hire, mentor, and take appropriate corrective and/or disciplinary action.  Ensure EEO policies and procedures are followed. Participate in selection of staff.  Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

• Establish and maintain work relationships with internal and external stakeholders to develop consensus on capital project work plans.
• Establish schedules and methods for providing train control system engineering design services on assigned capital projects; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Review and approve project schedules; assist in strategic planning; prepare status reports; coordinate project resources; communicate with all project participants on relevant issues; identify and resolve train control engineering issues.
• Provide general technical oversight of railroad train control systems.
• Perform system usage and performance analyses. 
• Support Caltrain Configuration Management (CM) Manager on configuration control, prioritize system defects and corrective actions; participate in Configuration Control Board (CCB) meetings as required.
• Direct, review, and approve the preparation of train control engineering designs, drawings, and specifications; identify and resolve technical engineering issues.
• Manage technical elements of the office systems warranty and long-term maintenance support service agreements.
• Review and approve operating manuals and procedures developed by various systems providers or vendors.
• Manage all technology refresh and software upgrades/updates and associated testing without interrupting regular railroad operations.
• Establish and lead a knowledge management framework to systematically capture, update, and share institutional knowledge through structured documentation, training programs, and knowledge transfer initiatives.
• Participate in the preparation and administration of the train control engineering program budget (Operating & Maintenance, and Capital); submit budget recommendations; monitor expenditures.
• Review consultant proposals and designs; recommend awards; conduct or participate in the pre-bid conferences prior to system contract awards.
• Perform all job duties and responsibilities in a safe manner to protect one?s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor?s degree in electrical/electronics, computer science, or a related field.
• Five (5) years of railroad industry experience in Train Control System and SCADA system development and maintenance.
• Two (2) years supervisory experience

• Knowledge and experience with AIMCore Product/Software a plus.
• Possesses a broad interdisciplinary knowledge of supervisory train control, wayside signal, highway crossing warning system, predictive and arrival system, traffic signal control, traction power substations and distribution, SCADA, server systems, virtualized server architectures, databases, cloud server systems, networking, etc.
• Knowledge of operating systems (UNIX, Linux, Microsoft)
• Knowledge of VHF and UHF radio voice and data communications, information assurance, data security and networking technologies.
• Experience with Configuration Management and Quality Assurance Systems.
• Ability to Interpret and revise engineering plans, drawings, and specifications.
• Proficient with Microsoft Office Suite.
• Effective oral and written communication skills.

PI282632635

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

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• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

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• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

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• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

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• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

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• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

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• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

H&P has partnered with a cutting-edge AI research company as it looks to expand it's in-house legal team.

This is a rare opportunity to work with one of the biggest names in the industry as a trusted, strategic legal advisor to a team of committed innovators.

*Please note this is a confidential search, so we would not be able to disclose the name of the client.

The ideal candidate would bring:

• A JD (Juris Doctor) from an accredited law school with an active membership to at least one U.S. state bar
• 8+ years' experience legal experience with a strong background in Data Privacy and Intellectual Property (IP) law
• Commercial exposure, ideally to SaaS
• Relevant regulatory compliance experience
• Ability to relate technical concepts to relevant legal requirements
• Experience providing guidance on risk mitigation and data acquisition
• Experience providing counsel in a tech company / in a related (fast-paced) industry
• Creative problem-solver

In return we will offer:

• Driven team of legal professionals
• Flexible working hours
• Above market compensation package
• Exposure to cutting-edge technology and world-leading projects
• Collaborative working culture
• 401k
• Support for further academic qualifications
• Life, medical, visual, and dental insurance
• WFH options
• Clear career progression track