Information Technology Jobs in Rosemead

Commercial Lines Account Manager - Altadena, CA

A client-focused insurance brokerage in the Los Angeles area is excited to add a talented Commercial Lines Account Manager! This firm is dedicated to serving its members, partners, and employees with a personalized approach. They are growing and looking to add another team member to the Commercial Lines team! Join an agency that values its clients and employees!

The Fun Stuff:

• $80,000 - $95,000 annual salary depending on experience
• Full suite of benefits, including health, dental, vision, and life insurance
• 401(k) plan with company matching
• Paid time off and paid company holidays

Preferred Qualifications:

• Minimum of 4 years of Commercial Insurance experience in a retail brokerage setting
• Active Property & Casualty insurance license
• Proficient with Applied EPIC

The Role:

• Marketing new and renewal business
• Building positive relationships with carriers
• Initial review of policies and preparation of coverage breakdowns
• Responding to correspondence, telephone, and in-person inquiries from insureds regarding coverage, policy changes, premium payments, and other related matters
• Assist with the gathering of renewal exposure information for the producer
• Consult with clients on coverage options and offer the most appropriate coverage for the client
• Effectively communicate with clients and provide excellent customer service

Apply now!

Why Work with Insurance Relief?

We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities. Give us a call to hear about all of the other opportunities we have available.

The Senior Executive Officer will lead Metro's Project Controls Department, responsible for ensuring the successful and efficient delivery of Metro's capital projects and its initiatives. The department handles all critical project controls functions and reporting, which includes scheduling, cost control, forecasting, estimating, document control, and risk management. The department serves as a central hub, aggregating information to support strategic oversight, financial accountability, and risk management, and integrating specialized functions to deliver projects on schedule and within budget.

Duties and Responsibilities:

• Establishes best practices for successful completion of transportation projects in coordination with internal management, outside agencies, and consultants
• Directs the establishment and implementation of projects policies, procedures, safety and work standards, and controls
• Provides policy recommendations, technical assistance, and information to the Board of Directors, executive management, and departments involved in the implementation and management of the projects
• Monitors funding plans for each project
• Assists in securing required funding for projects; ensures that funding is in place when required for project expenses
• Coordinates project control oversight activities with involved departments throughout the life of each project
• Monitors project schedules and budgets for each project
• Reviews Project Management Plans
• Prepares, produces, and presents oral and written reports related to Measure R/M projects and their status to executive and management staff, the Board of Directors, and outside regulatory agencies, community groups, and interagency committees
• Coordinates with Management Audit Services on the annual Measure R/M audit
• Represents Metro before the Board of Directors, public officials, other governmental agencies including Federal Transit Administration (FTA), community groups, and inter-agency committee
• Ensures compliance with Metro policies and procedures
• Assists in resolving conflicts and disputes
• Oversees preparation and administration of department's budget
• Manages the work of consultants supporting projects, including the Program Controls Support Services Consultants
• Supervises, trains, mentors, and motivates assigned staff
• May be required to perform other related job duties

Knowledge in:

• Administrative principles and methods, including goal setting, project and budget development and implementation
• Applicable local, state, and federal laws, rules, and regulations related to construction of transportation projects
• Capital and operating budgets
• Principles and practices of public administration
• Public agency protocol, procurement procedures, and contract administration
• Best practices for project control, cost estimating, configuration management, and risk management
• Social, political, and environmental issues influencing transit projects
• Modern management theory

Skill in:

• Assisting executive management in planning, organizing, and controlling the integrated work of different departments
• Developing and implementing objectives, policies, procedures, work standards, and internal controls
• Determining strategies to achieve goals
• Risk management best practices
• Financial management
• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Preparing comprehensive reports and correspondence
• Interacting professionally with various levels of Metro employees, outside representatives, and public officials
• Organization management
• Managing conflict
• Supervising, training, mentoring, and motivating assigned staff

Ability to:

• Think quickly and act decisively
• Resolve issues
• Analyze complex information
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, budgets, contracts, and labor/management agreements
• Represent Metro before elected officials and the public
• Establish and maintain cooperative working relationships
• Read, write, speak, and understand English

Minimum Qualifications:

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

• Education: Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in Business, Public Administration, or a related field preferred
• Experience: Eight years of relevant senior management-level experience in program/project oversight, preferably in a public transportation environment
• Certifications/Licenses/Special Requirements: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Preferred Qualifications: Experience providing senior leadership on large-scale transit projects valued at greater than $500 million Experience with alternative delivery contracting models, including a strong understanding of project controls processes aligned with these delivery models
• Proficiency with enterprise project management systems such as Oracle Primavera P6 and Unifier, or comparable platforms
• Experience preparing and presenting project progress reports and executive-level briefings to senior leadership

Special Conditions:

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions:

Typical office situation Close exposure to computer monitors and video screen

Physical Effort Required:

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions

Arena Staffing has partnered with a boutique architecture studio in Los Angeles County to hire a Project Architect to help drive technical delivery across active projects. This is a hands-on role for someone who enjoys clear documentation, tight consultant coordination, and keeping projects moving through DD → CD → CA with calm, steady execution.

If you're the kind of architect who can run a strong Revit set, coordinate consultants effectively, and bring order to deadlines without creating chaos—this role will feel like a fit.

Why you'll want this role (the sizzle)

Here's the "what's in it for you":

• Real ownership: You'll be a key technical driver, not a background production seat.
• Variety of work: Multiple projects, multiple phases, meaningful built environment impact.
• Hybrid cadence: Collaboration-forward, with 1 remote day per week.
• Strong stability: Established studio with consistent work and a clear need for delivery support.
• Team-oriented environment: You'll work closely with leadership and a small, capable project team.
• Benefits that matter: Healthcare, dental/vision, retirement plan, PTO, holidays, and more.

Role snapshot

Title: Project Architect (Licensed)

Location: Los Angeles County, CA (hybrid; in-office required, 1 remote day/week)

Schedule: Full-time, exempt

Compensation: $120,000–$135,000 base (DOE)

Benefits: Medical, dental, vision, life insurance, retirement plan, PTO/holidays (details shared during process)

Your mission

Own the technical flow of projects and protect documentation quality—while keeping coordination clean and deadlines realistic. You'll help translate design intent into buildable, code-compliant sets and support the team through permitting and construction.

A strong first 90 days includes:

• Learning and adopting the studio's Revit + documentation standards quickly
• Establishing a consistent coordination rhythm with consultants
• Tightening QC to reduce rework and late-stage surprises
• Owning plan check responses and corrections efficiently

What you will own

Technical delivery (DD → CD → CA)

• Lead project documentation from design development through construction administration
• Produce coordinated, code-aligned drawing sets with clear constructability

Revit production & standards

• Drive Revit modeling + documentation workflows (production and coordination)
• Maintain organized models, sheets, details, and standards across deliverables

Consultant coordination

• Coordinate engineering/consultant inputs into a cohesive CD set
• Track issues, close loops, and prevent coordination drift

Plan check + corrections

• Respond to plan check comments and manage corrections with urgency and accuracy

Team coordination

• Delegate tasks clearly, support production flow, and keep internal deliverables on track

Construction administration support

• Support CA items such as RFIs/submittals/site documentation and technical issue resolution

Must-have requirements

• Bachelor's or Master's degree in Architecture
• Active California architectural license (required)
• 12+ years of professional experience
• Advanced Revit capability (design + production)
• Strong organization/time management across multiple projects and phases
• Plan check correction experience
• Consultant coordination experience (engineering + integrated set delivery)
• Contract familiarity
• Working knowledge of California codes and accessibility as applied to CDs/CA

Nice-to-have requirements

• Mentoring/delegation strengths and clean task direction
• Fee/schedule awareness and delivery discipline
• Calm, collaborative, accountable working style

Interview process

Round 1: On-Site to meet the partners (45-60 minutes)

Round 2: On-site panel interview (45–60 minutes)

Compliance statement

Arena Staffing and our client are equal opportunity employers. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.

Job Information

Work Location: Los Angeles / New York (Business trips across multiple North American cities are required)

Training Arrangement: A 5-week training session in China is mandatory after onboarding

We are building the first localized R&D system for a Chinese tea beverage brand in North America.

Here, we encourage an experimental spirit and innovative thinking, with a focus on the full-chain R&D process from flavor development to commercialization.

If you are passionate about tea beverages, love exploring new flavors, and are willing to grow in a cross-border environment, this will be your ideal destination.

Job Responsibilities

1. Collaborate with brand, marketing, supply chain, operations and other teams to drive the full implementation of products from concept to launch.

2. Conduct product testing and flavor optimization based on user research, competitor analysis and store trials.

3. Participate in new product R&D, formula adjustment and raw material selection to ensure flavor, cost and stability.

4. Track the performance of launched products and conduct continuous review and iteration.

5. Assist in establishing a North American localized product database and standardized R&D documents.

Qualifications

1. Bachelor's degree or above in Food Science, Catering Management, Nutrition or related fields.

2. Over 2 years of product development experience in catering, tea beverage or FMCG industry.

3. Familiar with food raw materials, formulas and basic process design, with sensory evaluation and cost control capabilities.

4. Fluent in English, with excellent cross-cultural communication and project coordination skills.

5. Strong logical thinking and pressure resistance; candidates with experience in tea beverage or beverage chain brands are preferred.

Career Group Companies is a forward-thinking, collaborative recruitment firm. We partner with the nation's top companies to deliver high-quality staffing solutions across industries such as fashion, finance, and creative services. Our team prides itself on building long-term, high-touch relationships with clients and candidates, focusing on personalized solutions and a commitment to excellence.

We seek a bright, personable, and ambitious Administrative Coordinator to join our team at our stunning Corporate Headquarters in Century City, Los Angeles. This role provides an exceptional opportunity to grow within a fast-paced corporate environment.

What to Expect:

• Provide administrative support to department leaders and team members
• Maintain internal databases with operational information, records, and reports
• Collect and report the team's daily and weekly activity
• Draft and edit clear and professional internal documents, reports, and communications
• Utilize various applicant tracking systems and input data
• Conduct thorough reference checks
• Assist with documentation, record-keeping, and compliance-related administrative processes
• Coordinate scheduling via Outlook
• Support team members with general administrative duties and special projects as needed

Who We Are Seeking:

• Self-motivated, talented, and ambitious
• Love working at the fastest pace
• Innate ability to connect with people
• Sharp eye for detail and precision
• Professional and goal-oriented
• Highly organized with a passion for building relationships
• Bachelor's degree preferred

We offer an incredible collaborative work culture, outstanding compensation and benefits package, and tremendous career growth potential.

If you are passionate about people and growing a career, we want to hear from you!

Job Type: Full-time

Salary: $50,000-$55,000 per year

CHROME HEARTS, the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world.

SUMMARY/OBJECTIVE

Chrome Hearts is seeking an experienced Technical CAD Designer to join our Eyewear development and manufacturing team. In this role, you will generate 3D geometry for detailed products and tooling, 2D drawings and other manufacturing / quality control documents. This role starts where the creative process ends and supports the product development cycle all the way into serial manufacturing. This role integrates expertise in product development, manufacturing processes, tooling, document generation and control. This work is primarily done on a 3D CAD platform.

ESSENTIAL FUNCTIONS

• Produce detailed 3D geometry, documents and 2Ddrawings based on input from cross-functional teams including product engineering, process development, CAM, manufacturing, and QC.
• Design finished products, tooling, fixtures, and comprehensive technical documentation packages to facilitate manufacturing and quality control.
• Play an integral role in the team developing new or adapted manufacturing processes and equipment.
• Apply expertise in material and process tolerances to design moving parts and complex assemblies.
• Acquire proficiency in material properties for precious metals, plastics, wood, tool steel, aluminum, and 3D-printed materials to design components, complete assemblies, and process tooling.
• Adapt insights from existing manufacturing processes, product designs and materials to shape future development projects.
• Must have ability to articulate and understand complex concepts visually, verbally and in written form.
• Ability to process information from many sources, in different formats, to build a complete design package used to interface with manufacturing and suppliers.
• Ability to organize and store information in digital format.
• Familiarity with rapid prototype CNC manufacturing processes is advantageous.
• Stay abreast of current and historical design trends within the company.
• Interface with the data management system a plus.
• Inspect physical parts against the 3D model, generating reports on deviations and collaborating within a team to rectify issues and enhance processes.

QUALIFICATIONS

• Over 4 years of 3D modeling experience in an industrial environment with direct contact to the manufacturing team.
• Familiarity with Rhino 7 software is an advantage; training in this area is provided.
• Experience in tooling design.
• Knowledge of CNC machining processes, software, and tools is a plus.
• Ability to design for manufacturability and aesthetics.
• Proficient in developing manufacturing documents: BOMs, assembly drawings, basic schedules, and costing.
• Proficiency in conceptualizing and refining ideas through group brainstorming sessions.
• Excellent organizational skills.
• Familiarity with 3D printing is advantageous.
• Proficient in Microsoft Office suite.
• Must be able to work well with others and have excellent communication skills.
• Keen attention to detail. Adept to multitask in a fast-paced environment.
• Ability to think independently and problem solve. Proven ability to work independently with limited direction and highly motivated

BENEFITS

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The pay range for this role is:

80k - 120k+ (plus) per year depending on level of experience

Arena Staffing has partnered with ONYX Architects, a boutique architecture studio near Altadena, to hire a Project Captain to help drive technical coordination and construction document delivery across active projects. This is a hands on role for someone who enjoys tight consultant coordination, clean Revit sets, and keeping projects moving from DD through permitting and into CA.

If you are the kind of architect who can run point on CD production, integrate multi discipline consultant sets, and close loops fast without drama, this role will feel like a fit.

Why you will want this role

• Real ownership: You will be a key technical driver, not a background production seat
• Variety of work: Civic, education, housing, adaptive reuse, historic preservation, commercial, mixed use
• Hybrid cadence: Collaboration forward, with 1 remote day per week
• Small studio, high impact: 15 to 18 person team with direct access to leadership and real visibility
• Quality matters here: Strong focus on documentation, coordination, and buildable delivery
• Benefits that matter: Medical, 100% dental and vision, life insurance, 401k plus profit sharing, PTO and holidays

Role snapshot

Title: Project Captain

Location: Near Altadena

Schedule: Full time, exempt

Compensation: $90,000 to $115,000 base (DOE)

Bonus: Performance based bonus opportunities plus profit sharing program

Benefits: Medical (BlueShield), 100% dental and vision, life insurance, 401k vested after 1 year with profit sharing up to 3%, 3 weeks PTO, sick time, holidays

Your mission

Own the technical coordination and production flow of projects and protect documentation quality, while keeping consultant integration clean and deadlines realistic. You will translate design intent into buildable, code aligned sets and support the team through permitting and construction.

A strong first 90 days includes:

• Learning and adopting ONYX Revit and documentation standards quickly
• Establishing a consistent coordination rhythm with consultants (MEP, structural, civil, and others)
• Tightening internal QC to reduce rework and late stage surprises
• Owning plan check responses and corrections with urgency and accuracy
• Supporting CA tasks with clear follow through and closed loops

What you will own

• Technical delivery (DD to CD to CA)
• Lead construction document production from design development through permit or bid
• Integrate consultant work into the architectural set and maintain cross discipline alignment
• Develop technical solutions across multiple building types and materials
• Conduct internal QC reviews to ensure accuracy and completeness
• Revit production and standards
• Drive Revit modeling and documentation workflows (production and coordination)
• Maintain organized models, sheets, details, and ONYX documentation standards
• Consultant coordination
• Coordinate multi disciplinary consultants throughout design and documentation
• Track issues, close loops, and prevent coordination drift
• Plan check and corrections
• Support plan check comment responses and manage corrections efficiently
• Construction administration support
• Support RFIs, submittals, and site visits, and help resolve technical issues during construction
• Team collaboration
• Coordinate internal tasks, support production flow, and mentor junior staff as needed
• Represent ONYX professionally with clients, consultants, and external partners

Must have requirements

• Bachelor's or Master's degree in Architecture
• 5 to 8 years of experience in an architectural practice
• 5 plus years of Revit experience (design and production) with advanced proficiency on production projects
• Construction document production ownership from DD through permit or bid
• Consultant coordination experience integrating MEP, structural, civil, and other sets into the architectural drawings
• Plan check corrections experience
• Hands on construction administration exposure (RFIs, submittals, site visits)
• Working knowledge of building codes and zoning regulations as applied to documentation
• Strong organization, time management, and follow through across multiple projects and phases
• Strong communication skills (email, team coordination, internal)
• Experience with contract drafts

Nice to have requirements

• Professional licensure (preferred, not required) and clear path toward licensure
• LEED AP
• Experience mentoring or directing junior staff

Interview process

Round 1: Virtual or in person interview (45 to 60 minutes)

Round 2: In person or virtual interview (45 to 60 minutes)

Compliance statement

Arena Staffing and our client are equal opportunity employers. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.

CHROME HEARTS, the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world.

SUMMARY/OBJECTIVE

Chrome Hearts is seeking a skilled Pattern Maker to create first thru production patterns for capsule collections as well as assist in making custom pieces. In this role you will be required to develop accurate samples based on sketches and references. This position requires a strong technical awareness as well as a keen ability to interpret designs in order to create flattering finished pieces that demonstrate understanding of proportion, materials and style. To ensure success as a patternmaker at Chrome Hearts, you should have extensive experience with fit, draping and a good eye for detail.

ESSENTIAL FUNCTIONS

• Drape, draft and accurately execute final sample / garment that reflects the designer's vision.
• Make pattern revisions that adhere to design updates & fit comments discussed in fittings.
• Create made to measure, custom pieces based on client specs and design requirements.
• Provide organized instructions, easy to understand pattern with appropriate notches, seam allowances and measurements so that the sample sewer may complete the garment in an efficient manner.
• Update tech pack with approved information including specs, hardware & trims, yields, sewing instructions and other notes.
• Digitize paper patterns so that the final pattern is reflected in the pattern library.
• Maintain all standards in regard to fit, construction, how to measure, and other procedures given by the dept director.
• Maintain a clean and orderly work area and follow safety protocols.
• Create a variety of products such as ready to wear men's, women's and kid's apparel, accessories, and misc. items.

QUALIFICATIONS

• College or trade school degree in Fashion Design and/or Patternmaking.
• Minimum 5-10 years of experience as a Patternmaker in High-End Contemporary and/or Luxury markets.
• Experience in hard woven and structured garments and/or leather goods preferred.
• Adept at maintaining precision such as accuracy in measuring and cutting.
• Proficient with computer drafting software (Tukatech), Adobe Illustrator, Excel, etc.
• Experience with tailoring or made to measure and custom fitting garments is a plus.
• Extensive knowledge of cut & sew fabrics, sewing construction and various finishes.
• Physically fit and able to stand for long periods.
• Must possess foresight and soft skills in adaptability and problem solving.
• Ability to multitask and thrive in a fast-paced environment with strong organization and follow up skills.
• Must be able to work well with others and have excellent communication skills.
• Must be able to take direction, respond well to feedback, and adapt in a dynamic work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

BENEFITS

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The pay range for this role is:

80, ,000.00 USD per year (Hollywood )

The Real Estate Coordinator / Analyst provides operational, administrative, and analytical support to Windsor's Real Estate team. This role supports both the SVP of Real Estate and the Senior Manager of Real Estate in executing Windsor's real estate strategy, including new store development, relocations, renewals, and portfolio management.

The position requires a highly organized and detail-oriented individual who can manage multiple projects, maintain accurate records, and assist with deal tracking and reporting. The role works closely with internal teams including Finance, Legal, Construction, and Store Development, as well as external partners such as landlords, brokers, developers, and attorneys.

This role provides exposure to the full retail real estate lifecycle and offers the opportunity to develop expertise in commercial leasing, site evaluation, and retail portfolio management.

Essential Job Functions & Responsibilities:

• Provide administrative and operational support to the Real Estate team
• Manage calendars, schedule meetings, coordinate calls, and track follow-ups for real estate projects
• Track and maintain the real estate pipeline including new store deals, relocations, renewals, and closures
• Assist with preparation and tracking of Letters of Intent (LOIs), deal summaries, and lease documentation
• Maintain organized lease files, transaction documentation, and real estate records
• Maintain and update internal real estate databases and portfolio tracking systems
• Assist in preparing internal reporting, deal summaries, and presentations related to real estate activity
• Track key lease dates including expirations, renewal options, and critical deadlines
• Conduct basic market and site research including property information, demographics, and competitive retail analysis
• Coordinate communication between internal teams including Finance, Legal, Construction, and Store Development
• Interface with landlords, brokers, attorneys, and developers to track deal progress and maintain project timelines
• Assist with organizing real estate market tours, site visits, and related travel logistics
• Support the SVP of Real Estate and Senior Manager of Real Estate with reporting, documentation, and project coordination
• Perform additional duties, projects, and responsibilities as assigned

Key Qualifications & Requirements:

• Strong proficiency in Microsoft Office including Excel, Word, Outlook, and PowerPoint
• Exceptional organizational skills and strong attention to detail
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Strong written and verbal communication skills
• Self-starter with the ability to work independently while supporting a team environment
• Strong interpersonal skills when working with internal teams and external partners
• Ability to learn and work within multiple internal systems and databases
• Interest in commercial real estate, retail leasing, or development preferred
• Knowledge of commercial real estate or lease terminology is a plus but not required.

Physical/Environmental Demands and Overtime & Availability:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances. Sedentary work. Exerting up to 10 pounds of force occasionally and/or a small amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Adequate movements (motions) of the wrists, hands, and/or fingers. Team members are required to have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

*Job descriptions are merely a summary of the position. Duties and responsibilities are subject to change and may include any other that management finds necessary to successfully maintain business operations.

WINDSOR EQUAL OPPORTUNITY EMPLOYER

Senior Employee Relations

Culver City, CA

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

As a Senior Employee Relations, you will serve as a trusted partner in building and maintaining a positive, fair, and legally compliant workplace culture across POP MART's fast-growing North American operations. You will provide hands-on support in employee relations investigations, corrective action processes, conflict resolution, coaching managers, and driving consistency in policy and culture expectations.

This role plays a critical part in risk mitigation, ensuring our employment practices reflect both legal compliance and our values of integrity, collaboration, and respect. This position is in-person and will work out of POP MART's North American headquarters in Los Angeles 5 days per week.

What You Will Achieve

• Lead fair, thorough, and timely internal investigations into employee concerns, complaints, misconduct allegations, and policy violations.
• Support the management of employee performance issues, coaching managers through documentation, progressive discipline processes, and corrective action plans.
• Partner with HR, Legal, and Operations teams to assess ER risk, propose solutions, and execute remediation plans.
• Collaborate in the development, roll-out, and maintenance of HR policies and standard operating procedures across the U.S., Canada, and Mexico.
• Act as a resource to managers by advising on conflict resolution, performance management, and policy interpretation.
• Track ER trends, produce case reporting, and provide insights to identify training needs and organizational risk areas.
• Develop a case management system to maintain strong case documentation standards that support decision-making and legal defensibility.
• Facilitate and/or support training sessions for managers on topics such as investigations, time-keeping and attendance, workplace conduct, and progressive discipline.
• Assist with compliance-related audits and reporting as needed, ensuring alignment with federal, state, provincial, and local laws.
• Build trusted working relationships across all levels of the organization while maintaining strict confidentiality and high ethical standards.

What You Will Need

• Bachelor's degree in Human Resources, Business, Legal Studies, or a related discipline.
• 5-8 years of progressive HR experience, with demonstrated experience in employee relations, investigations, and performance management.
• Knowledge of U.S. employment laws (e.g., FLSA, ADA, FMLA, Title VII, wage & hour) and familiarity with Canadian or Mexican labor frameworks is a plus.
• Strong interviewing, documentation, and decision-making skills with exceptional attention to detail.
• Ability to confidently coach and influence managers and leaders at all levels.
• Proven success navigating high-volume ER issues in a fast-paced, multi-location environment (retail preferred).
• Proficiency in HRIS systems (WorkDay preferred) and Microsoft Office Suite.
• Strong integrity, discretion, and commitment to handling sensitive information appropriately.
• Professional certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent preferred.

What We Offer

• Market-competitive compensation packages including: 401(k), health insurance, PTO, paid sick leave, and family leave.
• Monthly appreciation gifts featuring the latest POP MART collectibles.
• Career growth through cross-functional exposure, professional development, and international HR learning opportunities.
• A vibrant and collaborative culture in a rapidly expanding global retail organization.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.