Information Technology Jobs in Rogers
229 positions found — Page 13
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To assess, treat, and/or test patients with cardiopulmonary dysfunction per physician order(s) and /or protocol(s), and to document the patient response to such.
To integrate his/her expertise as a clinician with the intent of improving the quality of patient care and affecting outcomes.
CRT Other information: Graduate of an accredited Respiratory Care Program (prefer A.S.
degree), Certified Respiratory Therapist, Arkansas Licensed Respiratory Care Practitioner (LRCP), and Basic Life Support Provider (BLS) RRT Other information: Graduate of an accredited Respiratory Care Program (prefer A.S.
degree), Registered Respiratory Therapist, Arkansas Licensed Respiratory Care Practitioner (LRCP), and Basic Life Support Provider (BLS) (Prefer ACLS, PALS, & NRP) This job will be authorized 72.00 hours bi-weekly.
Job Title: Marketing Operations Program Manager:
Client Location: San Bruno, CA or Bentonville, AR
Starting: 03/30/2026
Pay Comments: W2, Benefits and 401k matching
Minimum Pay (per hour): 45.00
Maximum Pay (per hour): 50.00
Hours: Full-time
Duration: Temp to Perm
Please note this role requires you to be onsite 5 days a week.
Job Description:
Our client is looking for a strategic, high-energy, and detail-oriented Program Manager to lead the execution of marketing initiatives across Walmart Marketplace. This individual will serve as the operational bridge between the Seller Events, Communication and Marketing (ECM) team, the Creative Studio, and key business partners, ensuring every brand touchpoint is executed with precision and high impact. This is a marketing operations role focused on intake management, cross-functional coordination, and workflow oversight for Marketplace assets.
The ideal candidate is a seasoned project management professional who thrives in fast-paced environments, remains calm under pressure, and has a deep understanding of end-to-end program delivery. You will be responsible for bringing brand positioning to life across various marketing channels and managing complex, cross-functional timelines.
What You’ll Do
- Lead Program Marketing Execution: Manage the end-to-end marketing projects across Events, Communication, and Marketing. This includes driving the successful execution of marketing deliverables ensuring all assets, graphics, and collateral are delivered on time and within scope.
- Bridge the Gap: Act as the primary liaison between Strategists, business partners, channel partners, and the internal creative studio to facilitate design and production of digital and copy marketing assets.
- Manage Complex Deliverables: Digest technical program specifications and translate them into actionable creative briefs, hitting the ground running even with last-minute requirements.
- Drive Process Migration: Support the team's transition from Jira/Asana to Airtable, helping to streamline workflows and improve project visibility during the migration.
- Cross-Functional Collaboration: Partner closely with Brand, Creative, and Operations teams, as well as key business partners across various hubs (San Bruno, Hoboken, Bentonville) to ensure marketing alignment.
- Requirement Gathering: Proactively seek out missing information from stakeholders to prevent bottlenecks and ensure the Creative team has everything they need to succeed.
- Quality Control: Maintain high standards for brand consistency across all physical and digital marketing assets, ensuring the company is represented with excellence.
What You’ll Need
- Experience: 5–7+ years of experience in Program Management or Marketing Project Management.
- Systems Expertise: Proficiency in Jira and Asana. Airtable experience is a significant bonus, as the team is currently migrating to this platform.
- Adaptability: Proven ability to handle rapid changes, shifting deadlines, and the high-pressure nature of program execution with a solutions-oriented mindset.
- Detail Obsession: Exceptional attention to detail; you are the person who catches the small spec error before it goes to print or the wrong link before an email sends.
- Communication Skills: Strong ability to communicate clearly across different time zones and office hubs, bringing clarity to ambiguous situations.
- B2B/Corporate Background: Experience navigating a large, matrixed organization is highly preferred.
The target hiring compensation range for this role is $45.00 to $50.00. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
The HRBP functions in a strategic business partner role to provide and facilitate HR strategies and services. In this role you will serve as the primary HR contact to Department Head (s) and Senior Leaders of your assigned Business segment, business unit and operating units on all HR programs, and regularly provides HR status updates to the HR Management team. The HRBP will interact with all levels of the organization including managers, employees, and HR colleagues to ensure timely and effective delivery of HR services in supporting business initiatives.
The role requires strategic, operational and project management skills ensuring HR remains an active contributor to the success and goals of your assigned Business segment, business unit and operating units. Utilizing your functional experience, flexibility, creativity, and project management skills, you will assist on special projects and new program development as needed.
Must have excellent interpersonal, organizational, communication and presentation skills. Must be able to facilitate in meetings where emotions may be high. Must possess sound judgment and ability to listen, assess problems and arrive at good logical solutions that achieve an appropriate balance between sound HR practices and business needs. Must be confident, credible, professional, and well respected. Capable of managing multiple assignments/tasks concurrently. Must be able to work effectively and efficiently in a matrix management environment.
Responsibilities
Strategic Advisor
- Must be regarded by business leaders/managers as a qualified consultant/advisor in Human Resource practices. Provide thought leadership related to assigned client team and regularly update Senior Management while acting as a catalyst for sustained business performance, ensuring HR strategies are relevant and translated into concrete actions with tangible results.
- Act as a “talent agent” to help identify, develop, and deploy talent to meet short- and long-term business requirements. by partnering with management and COE teams to continually evaluate and develop employees within the organization including career planning, skill building and competency modeling.
- Use data analytics and external/internal insights to design innovative HR solutions based on short and long-term business needs.
- Performs talent and organization diagnostics to align with and drive strategy.
- Implements innovative solutions that deliver the highest value and impact.
Business Coach & Consultant
- Quickly build and leverage strong relationships with business leaders to position HR priorities and influence business strategy.
- Ability to assess and communicate leaders’ blind spots and provide recommendations to overcome barriers.
- Build and maintain high degree of connectedness to employees and managers of all levels in assigned client groups to proactively draw out and identify areas of conflict, confusion, and barriers to effective productivity, engagement, and execution of strategic goals: Implement action plans and interventions, including coaching, counseling and mediation, using support resources as needed.
- Keep abreast of legislation affecting associate relations. Educate managers and support business practices to minimize risk to the company.
Change Agent
- Own transformation process in partnership with business leaders.
- Utilize data analytics to anticipate change and measure impacts.
- Identifies risks to the delivery of the business strategy and brings the right resources forward to manage.
- Manage communications and project plans related to HR program deliver to assigned client organization to ensure thorough understanding and completion of programs on time/within acceptable timelines.
HR / Business Liaison
- Identify need for HR Solutions and “broker” within the HROM to deliver integrated solutions.
- Lead initiatives ranging from complex to highly complex that have a significant impact. Innovate on existing programs to help leaders look around corners to drive success.
- Ensure Service are delivered (Time/Cost/Value/Quality) according to SLAs.
- Knowledgeable of processes and guidelines to guide associates and managers.
- Proactively leverage HR system data for client groups and other reporting vehicles to maintain high integrity of employee and organizational data; provide management information analysis using data and metrics that give insight on people issues including retention, performance management, engagement, and conflict.
- Proactively plan and carry out policies and practices for Human Resources in compliance with current state and federal law in supporting regional business plans and initiatives
Artificial Intelligence
- Leverages AI‑driven tools to enhance talent acquisition, workforce planning, and employee experience.
- Applies generative AI solutions (e.g., M365 Copilot, recruiting automation platforms) to streamline sourcing, screening, and communication workflows.
- Interprets AI‑generated insights to support data‑driven decision‑making in HR strategy, trends, and performance management.
- Other duties as assigned
Qualifications
Education
- High School Diploma/GED
- Bachelors and Master’s degree preferred
- Some experience may be substituted for some of the above education.
- PHR/SPHR preferred
Work Experience
- 8-10 years of relevant work experience
- 1-3 years of supervisory/management experience.
Knowledge, Skills and Abilities
- Strong decision-making capabilities with extensive experience interpreting information to make business decisions and recommendations
- Extensive experience partnering and using a consultative approach with stakeholders
- Creative, entrepreneur mindset that is solution orientated
- Global & Cultural effectiveness
- Business Acumen - understanding and applying information to contribute to the organization's strategic business and people plan.
Physical
- Seeing
- Ability to Travel
- Listening
#DiscoverYourPath
To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative.
Meat Cutter: What I Do, How I Do It, and Why I do it
As a Meat Cutter, this is what I do:
Meat Department Operations - I support meat department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Meat Department Replenishment & Inventory Procedures -I support meat department replenishment and inventory processes by assisting in ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Merchandising & Sales Floor Standards - I support merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
Food Production and Processing - I follow all company and food safety production guidelines for fresh food preparation, production and processing. I ensure all product produced for consumption is properly packaged/wrapped, weighted and/or priced, and labeled according to company and regulatory requirements.
Equipment and Tools -I adhere to all proper equipment procedures, including cleaning and maintenance requirement.
Problem Solving - I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Safety/Quality Orientation - I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a Manager Cutter, this is how I do it:
Building Relationships - I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.
Conscientiousness - I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Customer Service/Hospitality - I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity - I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Modeling Cultural Values - I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization.
Professionalism - I hold myself accountable by demonstrating a \"no excuses\" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
As a Market Cutter, this is why I do it:Customer Focus - I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.
Respecting Others/Citizenship - I encourage an atmosphere of teamwork by my own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps' Mission Statement - With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement - \"Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.\"
POSITION REQUIREMENTS:
- Must be at least 18 years of age.
- High school diploma or G.E.D. equivalent preferred.
- Three years previous experience working in meat market or retail grocery store preferred.
- Ability to work a flexible schedule including evenings, weekends and holidays as needed.
- Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
- Ability to interpret, understand and follow instructions.
- Ability to complete tasks in a timely manner.
- Moves, lefts, carries and places merchandise and supplies weighing less than or equal to 100 pounds without assistance.
- Frequently reaches overhead and below the knee, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to squat, kneel and climb.
- Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
- Stands and/or walks continuously throughout shift.
- Visually locates merchandise and other objects, as well as verifies information, often in small print.
- May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
- May be exposed to cleaning solvents or other chemicals.
- May be exposed to latex, eggs, nuts, soy and wheat.
- Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check.
Position Summary
The National Accounts Manager will provide analytical insights into Proximo’s internal team and Walmart/Sam’s Club teams, adding perspective and value to all phases of business planning. This position will be responsible for all syndicated data insights including Scintilla Charter and MADRID reports, interpreting data and proactively addressing and providing potential business opportunities. The individual in this role must be resourceful with a strong understanding of the Wal-Mart/Sam’s Club systems and respect for the culture. This role will also be responsible for managing Proximo’s Walmart Vendor Managed Pricing portal, working with the Walmart/Sam’s Club replenishment managers, and distributors, to ensure proper item management at store level. This position is focused on store detail reporting, analytics, and distributor management. Attention to detail, communication and follow-up are an absolute must for this position. Residence Location: Bentonville, Arkansas
Role & Responsibilities
- Lead Proximo’s Vendor Manage Pricing and clearing store level delivery issues
- Lead management of distributor chain teams and state teams
- Lead and develop regular sales meeting cadence with distributors, focused on sales opportunities and tracking against commercial goals.
- Monitor in-stocks, on-hands and on-order levels in Scintilla and MADRID. Proactively reporting all opportunities with urgency and follow through.
- Identify peak trends by item to provide recommendations to replenishment for system settings and or adjustments- work with our distributor partners to ensure sufficient inventories to supply Walmart orders and in stocks.
- Communicate sales results to field sales and distributor networks to ensure execution of retail plans and promotions.
- Develop and maintain tracking reports covering programs, new item tracking, KPI tracking, store authorization list.
- Manage the process of setting up New Items in Walmart’s Item 360, Sam’s Club IDM, and work in conjunction with Proximo’s Ecommerce team to ensure strong content scores for and .
- Develop sell-sheets for market activation.
- Source, analyse, and interpret pricing and sales data from VIP vendor managed pricing, Scintilla, and MADRID systems.
- Ensure adherence and tracking against commercial strategy.
- Manage and communicate retail pricing, margin, and inventory opportunities.
- Develop programming and activation initiatives for Walmart and Sam’s Club
- Evaluate strategies and action plans against allocated budget and ensure management of budgets
Key Competencies
- Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers support when needed.
- Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Key Relationships: Sales, Marketing & Retails Partners
Knowledge and Experience
- Bachelor’s degree required.
- 5 plus years’ relevant sales/management experience in the consumer goods industry, spirits experience and/or three tier distribution experience preferred.
- Demonstrated analytical abilities with proven success in project management.
- Ability to build and maintain strategic working relationships with functional work teams.
- Proficient in Walmart and Sam’s Club systems, particularly Retail Link, Item 360, Scintilla, MADRID, IDM, Syndicated Data, Excel, PowerPoint
- Ability to navigate sales reporting systems.
- Strong interpersonal, influencing, negotiation, time management and presentation skills required
Proximo is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, national origin, citizenship status, age, genetic information, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law.
Staff Data Scientist
Direct Hire
Onsite @ 805 Se Moberly Ln, Bentonville, AR 72712
Position Summary.
Chance to work on financial data for complex problems/challenges. Utilize LLMs/Genai systems and architectures to build and deploy state-of-the-art Genai systems.
Our team collaborates closely with Finance teams to enhance financial planning and strategic decision-making through cutting-edge data-driven solutions. We specialize in a range of initiatives which provides actionable insights into trends and patterns and leveraging Generative AI (Genai) to produce concise, insightful summaries that empower decision-makers. By integrating these innovative approaches, we strive to drive efficiency, accuracy, and impactful outcomes in financial operations.
About Team:
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, U.S. offers an extensive selection that our customers value, whether they shop online at ecommerce website, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.
What you’ll do:
- Lead the design, development, testing, and global deployment of large-scale time series forecasting models (including Regression models and state of the art time series specific models for example N-BEAST, PatchTST) to support complex retail and e-commerce hierarchies. Introduce causal modeling approaches to conduct impact analysis for future forecast.
- Continuously enhance forecasting strategies by incorporating advanced machine learning architectures, including RNNs (sequence modeling), CNNs (temporal feature extraction), and Attention-based mechanisms to improve accuracy, scalability, and robustness in time series forecasting.
- Advance causal modeling frameworks to quantify event impacts and integrate causal insights into forward-looking forecasts.
- Build and maintain experimentation pipelines (A/B testing, quasi-experiments, multi-armed bandits) for evaluating causal impacts of interventions.
- Mentor junior scientists, review research and production code, and ensure reproducibility and scalability in pipelines.
- Collaborate with engineering to implement forecasting + optimization systems in production (Airflow, Astronomer, Spark/Ray).
- Act as technical lead on multiple projects, balancing research rigor with business delivery.
What you’ll bring:
- Strong foundation in Time Series Forecasting, Causal Inference, Statistical Analysis, and advanced Machine Learning methods
- Hands-on experience with a wide range of ML techniques, with a deep understanding of their advantages and limitations across different scenarios.
- Ability to integrate statistical expertise with machine learning methods to maximize the value and interpretability of ML solutions.
- Proficiency in Python, SQL, PyTorch, Spark/Ray, and stats/econometrics libraries.
- Experience deploying ML systems at scale on cloud platforms (GCP/Azure).
Great to have:
- Publications and open-source contributions spanning the full spectrum of modern Machine Learning, from Statistical Learning (e.g., Bayesian modeling, causal inference, high-dimensional statistical methods) to Deep Learning (e.g., convolutional and transformer-based architectures) and Reinforcement Learning (e.g., dynamic programming, policy gradient methods).
- Exposure to ML observability: drift detection, retraining triggers, and causality-informed monitoring.
- Background in retail, e-commerce, or operations analytics.
Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Minimum Qualifications.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelors degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 4 years' experience in an analytics related field. Option 2: Masters degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 2 years' experience in an analytics related field. Option 3: 6 years' experience in an analytics or related field
Preferred Qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following accessibility standards and guidelines for supporting an inclusive culture.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Adil Saifi
Email:
Internal Id: 25-53396
About Us
PAM Transport was founded in Tontitown, Arkansas, in 1980 by Paul Allen Maestri as a 5 truck operation. In our 40+ years of being in business, we have become an international company with more than 2,200 trucks and 8,000 trailers. Our goal is to provide exceptional service to our customers and we believe that starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that "small town feel" and community here at PAM.
About this opportunity
We are seeking a skilled and service-oriented IT professional to support the technology that keeps our trucking operations running smoothly. In this role, you will help maintain and support our corporate network environment by managing PCs, peripherals, core business applications, and network infrastructure. This position requires strong knowledge of Windows operating systems, network protocols, and hardware support, along with the ability to collaborate in a team-focused environment. Ideal candidates bring strong problem-solving skills, and a passion for learning new technologies while delivering reliable support to users across the organization.
Pay and Schedule
This position is on site Monday - Friday 8:00AM to 5:00PM. The pay range is $60,000 to $80,000 dependent on experience.
Benefits
- Medical/Dental/Vision Insurance
- 401K
- PTO
- Other Voluntary Benefits
How will you contribute to the success of the team?
- Performing tasks involving the support, maintenance, inventory, and use of PCs and peripherals.
- Installing, configuring, and supporting both core and non-core software applications.
- Assisting in the development and maintenance of the network infrastructure.
- Testing and evaluating systems to eliminate problems and make improvements.
- Implementing and using tools in support of network security.
- Assisting with disaster recovery strategies and solutions.
- Rotating on-call schedule to provide support outside regular business hours.
What makes you a strong candidate for this position?
- Minimum of 3 years of experience in a corporate network environment
- Extensive knowledge in supporting an Active Directory environment
- Experience supporting Office365
- Advanced knowledge of PC hardware, peripherals, and core software
- A strong working knowledge of Windows operating systems at the server and desktop level
- Advanced knowledge of network operating systems, protocols, and administration
- Ability, aptitude, and desire to be part of service-oriented team
- Must be comfortable operating in a collaborative, shared leadership environment
- Creativity and the ability to grasp new technologies quickly are essential
- Must have strong inter-personal skills and the ability to train and share knowledge
The following skills would be a plus:
- Experience supporting IBM AS400 clients in a networked environment
- Working knowledge of VMWare and virtualization
- SAN Storage and administration
- Exposure or experience with Cisco Routing and Switching products
If you're passionate about building scalable systems, writing clean code, and continuously improving, we'd love to hear from you!
The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.
PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Title: Customer Success Manager (SaaS)
Department: Customer Success
Location: Rogers, AR
Position Overview:
We are seeking an experienced and proactive Customer Success Manager to join our growing SaaS organization. This role bridges customer success, project communication, and account management—ensuring every customer receives exceptional value, clear communication, and a trusted partnership that drives business outcomes.
Responsibilities:
- Customer Relationship Management:
- Serve as the primary point of contact for assigned accounts, building trusted relationships and ensuring alignment between customer goals and our product capabilities.
- Customer Communication:
- Lead proactive communication with customers regarding project updates, deliverables, timelines, and any issues that may arise—ensuring customers always feel informed and supported.
- Issue Management & Escalation:
- Anticipate and address customer concerns early, coordinating across internal teams to resolve challenges swiftly and transparently.
- Account Strategy & Growth:
- Develop a deep understanding of each customer’s business objectives, KPIs, and success criteria. Identify opportunities for product adoption, expansion, and value realization.
- Task & Priority Management:
- Translate customer needs into clear internal priorities, working with project and support teams to ensure timely and accurate execution.
- Customer Health Monitoring:
- Track account health metrics (usage, engagement, satisfaction) and take action to improve outcomes and retention.
- Formal Business Reviews:
- Lead structured business reviews—including Quarterly Business Reviews (QBRs) and executive sponsor updates—to communicate progress, demonstrate value, and align future priorities.
- Renewals & Retention:
- Support renewal processes by demonstrating ROI, reinforcing customer value, and ensuring long-term satisfaction.
Qualifications:
- 3–5 years of experience in account management, customer success, or relationship management, preferably in a SaaS or technology-driven environment.
- 3–5 years of experience in CPG in sales, category, insights, or related retail team customer-facing role.
- Strong communication, organizational, and problem-solving skills.
- Proven ability to manage multiple priorities and stakeholders with professionalism and clarity.
- A customer-first mindset with a passion for delivering exceptional experiences.
- Ability to understand technical concepts and translate them into business value for customers.
- Must be able to work on-site at our Rogers, AR office on a regular basis.
Preferred Skills
- Experience working with cross-functional teams (Engineering, BI Development, Sales, Support, Implementation).
- Background in managing enterprise or mid-market accounts.
- Confidence leading customer meetings, QBRs, and executive-level discussions.
- Strong analytical and reporting skills to track account performance and customer outcomes.
- Experience in a similar role with a 3rd party brokerage/agency.
Success in This Role Looks Like
- Customers feel informed, valued, and confident in their partnership.
- Issues are identified early and managed proactively.
- Internal teams are aligned around clear priorities and customer objectives.
- Accounts show consistent growth in adoption, satisfaction, and renewal.
Under the direction of the primary care operations team, the Primary Care Patient Care LPN works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care LPN will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Education: Graduate of an accredited registered professional nursing program
Licensure: RN or LPN license within the hiring state and/or compact licensure in which nursing duties are performed and must meet all state board of nursing requirements.
Preferred Experience: 6 months clinical healthcare experience, preferably in a primary care office.
Physical requirements/demands: Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis, position requires prolonged standing and walking each shift, position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Basic Life Support certification through the American Heart Association or successful completion of course within 30 days of hire.
One or more of the certifications below may be required based on the position/unit hired to, or acquisition of certification within department required timeframe: ACLS (Advanced Cardiac Life Support), NRP (Neonatal Resuscitation Program), ENPC (Emergency Nursing Pediatric Course), TNCC (Trauma Nursing Core Course), CPHON (Certified Pediatric/Hematology/Oncology Nurses), OCN (Oncology Certified Nurse), BLS (Basic Life Support), PALS (Pediatric Advanced Life Support), PEARS (Pediatric Assessment Recognition and Stabilization), S.T.A.B.L.E. (Sugar, Temperature, Airway, Blood Pressure, Lab Work, And Emotional Support) Six Assessment & Care Modules, C-EFM (Fetal Monitor Certification), Other unit-specific certifications as required
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.