Information Technology Jobs in Ri Remote

• Provide advanced medical care and operational services for Marine Reconnaissance, USMC Special Operations Forces and Navy Special Operations Command personnel, like SWCC and SEALs
• Engage as a team member in direct action, special reconnaissance, foreign internal defense and unconventional warfare

• Rescue patients and deliver emergency care from the back of a helicopter
• Perform aircrew duties and En Route Care (ERC) for routine illness and emergent patients
• Provide relief and assistance in areas ravaged by catastrophic natural disasters
• Support Search and Rescue (SAR), tactical evacuation (TECEVAC), Medical Evacuation (MEDEVAC), casualty evacuation (CASEVAC) and Combat Search & Rescue (CSAR) for Navy and Marine Corps Aviation

• Provide basic medicine and assist medics in prevention and treatment of diving related illnesses, injuries associated with deep sea diving and hyperbaric conditions
• Operate, test and repair all Navy diving equipment
• Perform underwater inspections, harbor/port/ship security inspections, conduct ordnance searches, rescue personnel, engage in special warfare and small boat operations
• Operate Swimmer Delivery Vehicle Dry-Deck Shelter system and submarine Lock-in/Lock-out systems

• Special Operations Independent Duty Corpsman Pipeline (121 weeks)
  Areas of training include but are not limited to basic reconnaissance, airborne operations, combatant diving, demolitions, clinical diagnostics, advanced trauma skills, Advanced Cardiac Life Support (ACLS), basic surgical anesthesia, basic veterinary medicine and basic dental exams.
• Search and Rescue Medical Tech Pipeline (27 weeks)
  Areas of training include but are not limited to advanced fluid resuscitation, administration and management of Advanced Life Support medications, use of emergency medical equipment, rescue and recovery devices and patient handling.
• Medical Deep Sea Diving Tech Pipeline (28 weeks)
  Areas of training include but are not limited to diving physics, scuba and surface-supplied air diving, recognition and treatment of diving related illnesses.
  After completing your pipeline, you'll receive your first assignment. You'll go wherever you're needed, which can be anywhere in the world. Automatic promotion opportunities are available but are competitive and based on completion of pipeline.
  Post-Service Opportunities
  There's no better way to begin a successful career in health care than by serving in the medical support division of America's Navy. Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as Emergency Medical Technician (EMT), Home Health Aide, Anesthesiologist Assistant and more.
  Education Opportunities
  Beyond offering access to professional credentials and certifications, Navy technical and operational training in the medical field can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
  You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
  Qualifications & Requirements
  A high-school diploma or equivalent is required to become an Enlisted Sailor. Those seeking a position as a Hospital Corpsman must be U.S. citizens.
  While no college degree is required to apply for a position as a Hospital Corpsman Advanced Technical Field, a high degree of difficulty should be expected. Entry Requirements include:
  • Vision correctable to 20/20
  • Normal color perception
  • Pass a physical examination
  • 28 years of age or younger
  • U.S. citizen eligible for security clearance
  
  In addition to strong communication, writing and arithmetic skills, you should also have a genuine interest in providing health care, along with good use of your hands and strong physical stamina.
  The Minimum and Elevated Navy Physical Screening Test (PST & EPST) requirements are:
  For Special Operations Independent Duty Corpsman (SOIDC)
  Exercise Time Min. Elevated Swim 500 yards (breast or sidestroke) Unlimited 12:30 9:30 Push-up 2:00 50 75 Curl-up 2:00 50 75 Pull-up 2:00 10 15 Run 1.5 miles Unlimited 10:30 9:30
  For Search and Rescue Medical Technicians (SMT)
  Exercise Time Min. Swim 500 yards (breast or sidestroke) Unlimited 12:00 Push-up 2:00 42 Pull-up 2:00 04 Run 1.5 miles Unlimited 12:00
  For Deep Sea Diving Medical Technicians (DMT)
  Exercise Time Min. Swim 500 yards (breast or sidestroke) Unlimited 12:00 Push-up 2:00 50 Pull-up 2:00 06 Run 1.5 miles Unlimited 11:30
  Candidates who achieve the Elevated Physical Screening Test (EPST) scores shown above may qualify for the Enlisted Bonus for Shipping (EB-SHP) program. These elevated standards must be met during your 14-day shipping PST to be eligible for the bonus. Learn more about Navy enlistment bonuses.
  Important personal traits for this role include maturity, resourcefulness, dependability and trustworthiness. Please note that any illegal involvement with drugs may be disqualifying.
  General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
  Part-Time Opportunities
  There are no part-time jobs as a Navy Reserve Sailor in this role. Go back to Careers to find other jobs that have a Reserve component. You can also find out more about what life is like as a Reserve Sailor in the Navy.
  Compare Navy Careers
  See how a career as a Hospital Corpsman Advanced Technical Field compares to other Navy jobs.

What you will bring to the role as an Operational Support Administrator:

• A naturally inquisitive approach and an appreciation for diverse perspectives
• A desire to work in a collaborative environment
• An ethical mindset
• An eagerness to embrace and learn new technologies
• The ability to adapt to an evolving organization
• Strong interpersonal and communication skills
• Experience building cross-department relationships
• 2+ years' experience working in an administrative position with heavy customer contact
• Ability to work with and troubleshoot technical issues both in-person and remotely
• Working knowledge of database entry and reporting
• MS Office skills and preferably Salesforce experience

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Experience handling water loss claims including water mitigation, water loss estimating and reconciliation

• Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)

• Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)

• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)

• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Proficiency in Xactimate (Level 1 and/or Level 2 certification)

• Experience in a call center environment

• Currently hold an active Adjuster License

• Bachelor’s degree

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

This is an experienced desk based Property Adjuster role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.

• Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. 

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims

• Knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.

• Ability to prioritize and multi-task, including navigating through multiple business applications.

• May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• 1+ years relevant property adjusting claims of moderate complexity

• Experience desk adjusting residential property claims to include water, roof, and personal property

• File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement)

• Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta)

• Currently hold an active P&C Adjuster license

• Experience working directly for a standard insurance carrier

• Experience in a all center environment

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $57,970 - $97,820.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a member of our underwriting support team, you will provide high level support to the underwriting function. In this role, you will assist in the preparation of new business quotes and policy issues, as well as rating both new business and renewal applications, while maintaining accuracy and targeted due dates.

Responsibilities:

• 
  
  
• Complete portfolio process (RPA) prior to renewal date
  
  
• Complete pre-underwriting process of renewals by Underwriter due date and new business submissions
  
  
• Coordinate the pre-underwriting process which includes, but is not limited to:
  
  
• Review of application
  
  
• Request for add'l info from agent or PMA staff
  
  
• Classification of exposures
  
  
• Ordering RMA, D&B, MVR's and synopsis
  
  
• Completion of loss trend and development
  
  
• Analysis of large claims and loss trends
  
  
• Review of prior audits
  
  
• Complete new business, renewal and financial notification forms.
  
  
• Attend and fully participate in all Team and Underwriting Meetings
  
  
• Meet with assigned underwriter weekly to discuss and prioritize work processes and tasks
  
  
• Process work in a timely and accurate manner
  
  
• Rate and issue WC new business and renewal policies. Provide instruction to the Rating Center for completion of PAL lines new business and renewal policies.
  
  
• Issue WC and Auto state filings as required.
  
  
• Review correspondence including: Mid-term endorsement requests, Cancellation requests, WC Bureau letters. Respond to inquiries within UA authority.
  
  
• Maintain Corporate Underwriting Image Standards.
  
  
• Contact producers and insureds to obtain information and expedite service.
  
  
• Visits Agents with an Underwriter for the purpose of establishing contact and acquainting them with work routines.
  
  
• May assume a major role in training new hires, special projects, and learning & presenting new material to other Underwriting Assistants.
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

#LI-Hybrid

• 
  
  
• High School diploma or equivalent.
  
  
• 3 years commercial underwriting assistant experience working with small and mid-sized accounts.
  
  
• Experience working with internal/external clients
  
  
• Ability to maintain professional, proficient working relationships
  
  
• Strong team skills.
  
  

#LI-Hybrid

We have several positions open to fit your needs! This includes full-time, night shift (with opportunities to move to day or mid shift) and a few hybrid schedules for those who like to shake things up from time to time. Many colleagues who support our Emergency Department (ED) in Boise also have the unique opportunity to float to our freestanding Emergency Department in Eagle, Idaho.

Full time positions are eligible for consideration of a sign on bonus and generous relocation assistance! We also offer competitive wages, on-call pay, and shift differentials depending on work schedules.

Our nurses enjoy autonomy in their naturally fast paced roles, and work closely with a collaborative and interactive emergency physician group, as well as trauma, ortho, and neurosurgeons, among other specialties. Teamwork is at the core of how we function. As a nurse in our ED, you will care for emergency patients, as well as run trauma cases that pass through our doors.  We offer advanced treatment protocols, and in addition to being a Level II Trauma Center, are designated as a Level I STEMI Center and a Level I Stroke Center.

Our ideal candidates will have prior experience working in a fast-paced emergency department. In addition, they will have some experience taking care of critical patients and will be able to utilize critical thinking and assessment skills to prioritize patient needs. They will have a desire to take care of all types of patients and will want to be part of a team.

Our Boise Emergency Department has 34 beds to serve patients of all ages. As the most advanced trauma center in the region, we represent a continuum of care that incorporates the rapid, critical care response of Life Flight, the Emergency Department; comprehensive, multi-specialty surgical expertise including neuroscience, trauma, orthopedics, critical care units, rehabilitation, as well as the state-of-the-art diagnostic and treatment technologies. Click here to learn more about the ED.

Our Eagle Emergency Department is a 14 bed free-standing center that serves our patients 24/7, typically offering a much shorter wait time than experienced at larger facilities. Staffed by board-certified emergency doctors and specially trained staff, we provide a highly collaborative environment that continually seeks innovative ideas to better serve our patients.

Idaho's capital city (and third largest city in the Pacific Northwest!) is located in the high desert of southwestern Idaho, right on the Boise River. Offering a stellar quality life, Boise also features a vibrant and urban downtown, cultural and culinary experiences, and a wealth of entertainment options. Boasting over 200 days of sunny weather each year, recreational opportunities abound - most notably the 25 mile-long Boise River Greenbelt, which links together a series of beautiful public parks and the Boise Foothills, which offers an interconnected network of roads and trails through the hills.

Consistently high ranking on various top ten lists relating to safety, affordability and work-life balance, it's easy to see why Boise is the place to be.

• A current Idaho RN license is required.
• Multistate licenses must establish residency with the Idaho Board of Nursing within 60 days from hire.
• All colleagues must provide licensure or proof of application in process for an Oregon RN license within 90 days of the hire date.
• Other certifications may be required as identified in the SAHS Certification Crosswalk.
• At hire, Basic Life Support certification from the American Heart Association or American Red Cross is required. (ACLS and/or PALS may be accepted in lieu of BLS)
• Prefer one or more years of RN experience in an emergency setting
• BLS/HCP certification from either AHA, ARC or the Military Training Network is required at hire in all units, unless currently certified in ACLS and/or PALS as defined in the SAHS Certification Crosswalk.

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About this Position:

Job Title: Product/Program Lead

Primary objectives include:

• Ensuring successful adoption of the Worker Interface by county and human services staff.
• Preparing documentation and training materials to support education and adoption of the Worker Interface program staff and the pilot county and human services staff.
• Ensuring workflows reflect client's program policy, operational realities, and program directives.
• Incorporating human-centered design principles and family voice consistent with Whole Family Approach.
• Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.

Deliverables:

Deliverable 1: Identify, engage, and build relationships:

• Aligning the local agencies to the project goals and objectives.
• Consistent and clear outreach and coordination with agency leadership and frontline staff.
• Lead the onboarding of pilot agencies to the project.
• Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.
• Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.
• Establish norms and guidelines for pilot agency engagement and participation criteria.

Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.

• Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.
• Responsible for providing structured user feedback on potential development.

Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:

• Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.
• Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.
• Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.
• Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.
• Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.
• Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.
• Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.
• Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.

Product or Program Lead:

• Expert in agile design and build principles.
• Able to operate in a hybrid framework, facilitating and engaging with internal teams and the local agency teams with ease.
• Can articulate and define future vision and strategy for the Worker Interface with confidence.

"No phone calls please."

"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."