Information Technology Jobs in Reading Middlesex County, MA

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Cambridge Health Alliance (CHA)'s Division of Quality is responsible for promoting a culture of safety, patient and staff engagement, and performance excellence aligned with national patient safety goals.

The Patient Relations Consultant plays a critical role within CHA, serving a diverse patient population as a liaison between patients, their families, and healthcare teams to ensure concerns are addressed and patient perspectives inform improvement. The consultant serves as a patient advocate, facilitating the resolution of concerns and mediating communication between patients, families, and care teams, while elevating patient feedback to strengthen a culture of safety, reliability, and patient-centered care.

Position Overview

This position is responsible for managing complaints, Human Rights inquiries, and Quality of Care complaints in accordance with CMS and DMH guidelines. In addition to resolution of individual concerns, the consultant identifies patterns and themes in patient feedback and partners with clinical and operational leaders to facilitate service recovery, promote learning, and support improvement efforts.

Working closely with the Director of Patient Experience and partners across Quality and Safety—including Risk Management, Performance Improvement, and the Quality & Safety Data and Analytics teams—the Patient Relations Consultant contributes to CHA’s High Reliability journey by ensuring the patient voice informs organizational learning, service recovery, and improvement efforts, while supporting regulatory readiness and compliance.

Key Responsibilities

• Complaint Management: Timely investigation, resolution, and response to all patient concerns, complaints, and grievances in adherence to CMS guidelines.
• Service Recovery: Collaborate with leadership to identify and implement service recovery opportunities to ensure exceptional patient/family experience outcomes. Rounding in Med Surg Units to provide Service Recovery coaching as needed.
• Patient Advocacy: Act as a patient advocate, ensuring patient and human rights are respected and their voices are heard throughout their care journey.
• Documentation and Reporting: Maintain meticulous records of complaints, investigations, and resolutions, contributing to data-driven decision-making for patient experience improvement.
• Cultural Competency: Contribute to building patient experience programs that align with and support cultural competency, diversity, equity, and inclusion efforts.
• Collaboration: Partner with various departments and frontline staff to understand patient needs and concerns, and to promote a shared vision for service excellence.
• Elevate the Patient Voice: Ensure patient feedback is meaningfully represented in organizational learning by sharing themes, insights, and direct patient perspectives in the Grievance Committee and other governance forums.
• Organizational Learning: Identify themes and trends from patient concerns and partner with clinical and operational leaders to ensure patient feedback informs quality, safety, and patient experience improvement initiatives.
• Early Warning System: Recognize and escalate patient concerns that may signal emerging safety, quality, or system issues, supporting a proactive approach to harm prevention and service improvement.
• Patient Voice Integration: Collaborate with the Director of Patient Experience to ensure patient feedback and lived experiences are incorporated into governance discussions, improvement initiatives, and the Grievance Committee.

Essential Skills

• Problem Solving & Resolution: Demonstrate strong analytical and problem-solving skills to effectively investigate and resolve complex patient concerns.
• Communication: Possess excellent communication skills (written and verbal) to effectively interact with patients, families, staff, and leadership, often in sensitive situations.
• Empathy & Compassion: Exhibit a high degree of empathy, compassion, and cultural sensitivity when interacting with a diverse patient population.
• Collaboration & Teamwork: Work collaboratively with the Patient Relations team, the Director of Patient Experience, and other departments to achieve shared goals.
• Regulatory Compliance: Maintain current knowledge of CMS and DMH guidelines for complaint management.
• Data Utilization: Contribute to the interpretation and analysis of patient experience data to identify opportunities for improvement.
• Continuous Improvement: Actively participate in efforts to identify actions for CHA to achieve national best practice status with respect to patient experience.
• Discretion & Confidentiality: Maintain the highest level of discretion and confidentiality regarding patient information and sensitive issues.
• Systems Thinking: Ability to recognize patterns in patient concerns and connect individual experiences to broader opportunities for quality, safety, and system improvement.

Qualifications

Education:

• Bachelor’s degree required; degree in psychology, counseling, nursing, social work, public health, or a related clinical or behavioral health field preferred. Experience may be substituted in lieu of degree.
• Master’s degree preferred.

Experience:

• Minimum of three years' experience in patient relations, patient advocacy, or a similar role within a healthcare setting.
• Experience working with diverse patient populations is strongly preferred.
• Bi-lingual skills are preferred.

Skills:

• Demonstrated ability to manage and resolve complex complaints and sensitive issues.
• Strong understanding of patient rights and advocacy principles.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in relevant software applications for documentation and reporting.
• Ability to understand and apply regulatory guidelines (CMS).
• Strong organizational skills and attention to detail.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: 1035 Cambridge Street, Cambridge, MA

Work Days: 8:00am - 4:30pm

Department: Patient Experience and Complaints

Job Type: Full-time

Work Shift: Day

Hours/Week: 40

Union Name: Non-Union

OPTIMUM CONSTRUCTION, INC. is one of New England’s foremost construction managers and general contractors with a broad portfolio of projects for commercial, corporate, healthcare, housing, and institutional clients.

Our culture is defined by our simple purpose – Build Better Relationships & Better Buildings. We believe taking the time to really know people (each other, our clients, our subs) to be the key behind creating value and leading projects that connect people in New England.

Our team is growing. Optimum is hiring a full-time Assistant Project Manager to help us continue this great work and serve as a key team member of the project team. This position will be responsible for assisting in leading project teams within the construction projects from the preconstruction and construction phase through closeout with the Project Manager. Duties include identifying clients' or stakeholders’ project needs and goals, creating detailed plans to successfully complete projects, and organizing and storing project reports and documents for the Portland, Maine office location.

Essential Functions

• Assist in total project responsibility, scheduling, safety, staff compliance, buyouts, pay applications, monthly job status meetings, and quality control.
• Assist in managing client relationships, project planning, project document management, and assist in leading weekly subcontractor meetings.
• Assume full responsibility for submittal logs and submittals, RFI logs and RFIs.
• Assist in reviewing change orders with the General Contractor and Sub-contractors.
• Assist in scheduling and/or facilitating the various project meetings.
• Have thorough knowledge of all major project issues and priorities.
• Keep superiors informed concerning the progress of the project and any issues that might affect the schedule, budget or status of the project.
• Assist in close out of the project.
• Maintain and complete site reports (during all stages of production).

Qualifications

• Two (2) years of Project Management specific experience.
• BS in Engineering, Construction Management, or related field preferred.
• Knowledge of the construction process and understanding of the specifications and field labor.
• Knowledge of the project management process and principles of scheduling and estimating.
• Strong skills in time management, communication, and the ability to work within tight deadlines and under pressure.
• Ability to develop and maintain positive relationships with all parties involved in the construction project, while handling difficult issues and/or personalities.
• Self-motivated with excellent time management and organizational skills.
• Demonstrates strong critical and analytical thinking abilities.
• Proficient in using: Procore, Microsoft Word, Excel & Project.
• Ability to lead and accomplish Optimum’s objectives by maintaining and fostering a strong sense of personal responsibility and urgency.
• Ability to independently prioritize, make timely decisions and rapidly respond to changes and problems while using Optimum priorities and best practices as guidelines.
• Ability to work effectively in a collaborative team environment and to adjust to changes in priorities and work plans.

Benefits

Optimum Construction Inc. offers a competitive salary and generous benefits package including medical and dental insurance; 401(K) with company matching; Paid Time Off (PTO) earned plus company-paid holidays; professional development; and a collaborative, rewarding culture rooted in a set of Core Values that we believe results in shared success. To learn more visit, Construction Inc. is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Optimum Construction makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Applications and Submissions

Candidates can apply online or send a resume and letter of interest including job history and salary requirements.

If you’re not in the market, but you know of someone that would be a great fit, please share their name with us!

Charles Sterling Group is seeking an experienced Recruiting Associate Coordinator to support our executive search work across financial services and asset management. This role is the operational backbone of the search process, owning candidate scheduling, candidate research, and internal operational support for the firm’s executive search team.

Key Responsibilities

Search administration & process support

• Maintain accurate candidate and client records in the firm’s CRM/ATS; ensure complete documentation and clean data
• Support pipeline tracking and reporting (shortlists, interview stages, weekly status updates)
• Prepare and distribute client and candidate materials (status reports, resumes, bio summaries, interview prep packets) and coordinate internal review workflows

Interview scheduling & logistics

• Coordinate scheduling for senior candidates and search consultants
• Manage calendars for Partners and Consultants; anticipate conflicts and proactively propose solutions
• Handle last-minute changes with professionalism

Database management and research

• Assist with ad-hoc candidate identification related to ongoing executive search mandates across financial services and asset management
• Help improve and standardize database processes

Required Qualifications

• 2-5+ years of experience in an administrative, or recruiting support role, ideally in executive search, recruiting operations, professional services, or asset management
• Demonstrated ability to manage high-volume, high-complexity scheduling with senior stakeholders
• Exceptional attention to detail and strong judgment when handling sensitive information
• Strong written and verbal communication skills with a professional, candidate-friendly tone
• Proficiency with Microsoft Office (Outlook/Calendar, Excel/Sheets, Word/Docs); comfort learning new systems quickly

Preferred Qualifications

• Experience supporting executive search or talent advisory in asset management / alternatives / investment firms
• Familiarity with CRMs/ATS platforms
• Experience preparing candidate packets, tracking pipelines, and supporting client-facing deliverables
• Comfort working in a fast-paced environment with shifting priorities and tight timelines
• Financial services/asset management industry knowledge

Nurse Manager

Laurel Hill

Medford, MA

Monte Nido Laurel Hill, located in Medford, MA, is a residential treatment program exclusively for adults seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. Monte Nido’s treatment approach focuses on the restoration of physiological and nutritional balance, implementation of healthy eating and exercise routines, elimination of harmful behaviors, and development of motivation and treatment engagement. Our objective is to help each client achieve a clear understanding of their eating and/or exercise disorder and its effect on their life, as well as an individualized appreciation of what is necessary for their personal recovery.

We are seeking a Nurse Manager to lead the Nursing team. 

Pay - $95,000.00-$110,000.00 depending on experience and education

#LI-ONSITE

Discover a rewarding career with us and enjoy an array of comprehensive benefits! We prioritize your success and well-being, providing:

• Competitive compensation
• Medical, dental, and vision insurance coverage (Benefits At a Glance)
• Retirement
• Company-paid life insurance, AD&D, and short-term disability
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid time off
• Professional development
• And many more!

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Essential Duties and Responsibilities

• Recruit, hire, and train adequate and competent department staff.
• Monitor and evaluate all aspects of the facility's medication management.
• Meet with all clients as needed to ensure best practice care, treatment, and services are provided.
• Communicate as needed with pertinent outside treatment professionals and in a manner consistent with MNA processes.
• Ensure both admission and discharge processes are maintained to ensure continuity of care with respect to relevant nursing and medical issues.
• Maintain the nursing schedule as per the facility and organization needs, including but not limited to managing vacation requests, sick leave, new hires, and additional staffing requirements.
• Ensuring facilitation of performance evaluations as required for all direct reports and implementing merit increases as approved by the Clinical Director.
• Produce and maintain communication which provides detailed and useful information on all current clients.
• Ensure quality nursing notes are entered for each patient every shift.
• Organize and facilitate laboratory work per provider orders.
• Ensure that an admission nursing assessment and care plan(s) for each client are complete per program policy.
• Maintain confidentiality of protected health information.
• Provide ongoing training as needed to existing nursing personnel.
• Ensure effective communication between nursing staff and collaborating disciplines.

Other Duties and Responsibilities

• Ensure the provider's order for admission is present upon the client's admission to the program.
• Organize and document required monthly nursing meeting and other necessary meetings as warranted.
• Manage the maintenance of all nursing-related spaces and equipment.
• Ensure proper nursing documentation is entered for each client, including but not limited to daily shift notes, weekly updates, treatment plans, treatment plan updates, contact notes, and discharge summaries.
• Review and document employee performance 90 days after hire, annually, and as needed per company policy.
• Manage performance improvement/disciplinary action as warranted according to policy and document performance management as required.
• Nurse Manager or designee to attend and present all necessary nursing-related information in weekly staffing for all clients.
• Coordinate with providers to ensure that necessary communication and documentation is maintained, specifically relating to the ongoing medical, psychiatric, nursing, and medication management of client care.
• Responsible for oversight of the facility’s infection control/prevention program.
• Responsible for ensuring that there is an on-call nursing staff designated.
• Receive facility-related calls and come in for uncovered shifts when all other options have been exhausted (per-diem staff, part-time staff, full-time staff, and the Agency are unavailable).
• Attend Nursing Leadership calls/meetings monthly, and as needed.
• Assist with insurance issues as needed or designated by the Vice President of Nursing Operations, or designee.
• Coordinate and ensure that all admission requirements are completed per organization policy.
• Ensure proper destruction/return of all medications is completed per policy and regulatory standards.
• Maintain adequate inventory and supply of necessary nursing-related items in accordance with the monthly operational budget.
• Assist with additional program needs as requested by the Vice President of Nursing Operations, Clinical Director, or designee.
• Seek opportunities to increase self-knowledge to improve the quality of client care provided.
• Maintain compliance with Joint Commission and State/License regulatory standards and company policy.
• In an emergency or declared state of emergency, you may be required to stay on-site as a part of the emergency team until the emergency has ended.
• Demonstrates ability to identify and refer legal and/or ethical issues in client care to the Clinical Director or Director of Compliance.

• BSN from an accredited school of nursing, and current RN licensure

• Minimum of two (2) years of experience

• Previous experience managing nursing operations, either in a residential or hospital eating disorder setting, is preferred

• Excellent communication, patient relations, and time management skills; safety awareness; and the ability to work as a member of a treatment team are all required

#montenido

On-site Burlington, Massachusetts

Ongoing contract on a W-2

We are looking for a Field Engineer that ideally has previous linear water rehabilitation experience i.e. sewers. This will be an onsite role for a sewer rehabilitation project for a utility client in Boston. They will be providing Owner's rep services and be reviewing drawings, RFI's, etc. to provide technical support out in the field to the main contractors out in the field. This person will coordinate back with the design engineer office to determine if changes need to be made.

Provide subcontractors with information and direction, as outlined within contract specifications, to allow the work to proceed as scheduled. Authority to interpret technical requirements and provide solutions in conjunction with discipline Project Department Engineer and Discipline Superintendent, to provide drawings and data, and to direct work as assigned and consistent with Company's contractual commitments. May perform subcontract administration of discipline specific or assigned procurements. Interprets and administers fundamental commercial issues. Position may transition to assistant superintendent or startup engineering role. May perform in an EPC environment where Company is either solely responsible or in a Joint Venture/Consortium with others. Provides technical direction/interpretation of design drawings and specification requirements, as well as general guidance to subcontractors on overall design. May perform fundamental design checks and re-design in the field without supervision. Provides commercial direction, interpretation of subcontracts, and administers discipline specific or assigned contract requirements in coordination with Field. Subcontract Administrator or Procurement Manager. Reviews, maintains records, and responds to Contractor Information. Requests (CIRs) as assigned. Monitors assigned subcontractor(s) for compliance with subcontract technical requirements. Monitors discipline construction activities for compliance with the CPM schedule. Prepares and issues all discipline extra work authorization requests (RFMPs/WAs) with the approval of the Project Field Manager Coordinates with Field. Subcontract Administrator as needed. Maintains a daily log for site record purposes. Completes quantity take-offs as required to support construction planning and invoice approval. Reviews all subcontractor progress payment requests for acceptance. Monitors technical service representative (supplier) daily logs and reviews/approves their timesheets. Compiles and maintains Conformed to Construction Records drawing and list markups as assigned. Directs site document control activities for design documents. Assists Field Quality Assurance Manager in performing inspections and verification of tests. Adheres to safety and quality standards as appropriate for level of duties and accountabilities. Supports continuous improvement efforts and the change management effects associated with the implementation of improvements. Provides commercial direction, interpretation of subcontracts, and administers discipline specific or assigned contract requirements in coordination with Field Subcontract Administrator or Procurement Manager. Reviews, maintains records, and responds to Contractor Information Requests (CIRs) as assigned. Acts in capacity of a "lead person" Does not have management responsibility for the people to whom they provide work direction except as assigned Directs other discipline engineers, general foreman, craft personnel, TA's, and vendor representatives.

Education: MUST have a BS in engineering. Preferrably Civil since it is dealing with underground construction (but not a deal-breaker)

Title: Receptionist

Position Type: Contract role with potential extensions(3 months to begin with)

Location: Cambridge, MA 02138-Onsite

Work schedule: 35hrs a week 9a-5pm est

Job Summary

This position is situated at the main desk on the first floor and serves as the primary source of information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding the advising and educational programs, career fairs and employer events of the office. As a member of the larger MCS Administrative Team, this position provides “first line” coverage and overall support in a complex office serving diverse populations of students, alumni, employers, and other stakeholders.

Job Specific Responsibilities

Responsibilities include but are not limited to:

Maintains up to date knowledge on full breadth of MCS programs, services, and resources. Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via e-mail, and over the phone. Follows, communicates and carries out office policies.

Replies to and directs emails in the general office inbox from students, alumni, and employers, utilizing templates and office standards of practice.

Creates a warm, welcoming environment in person and virtually. Greets visitors and callers, identifies needs and offers direct assistance or refers to appropriate MCS resources or contact.

Assists students with check-in and printing during MCS afternoon drop-in hours.

Helps students and alumni access and use MCS electronic resources, including online platforms.

Works with the Employer Engagement Team to process and maintain internships and job opportunities in appropriate databases.

Provides event support, including ensuring event information is accurate across platforms, and coverage for in-person events.

Ensures a timely and accurate flow of communication among staff as well as between staff and students, employers, and visitors.

Manages reception and event spaces including setting up furniture (e.g. chairs in rows or tables and chairs), restocking coffee and office supplies, and maintaining neat lobby.

Performs office event and administrative support and other duties as assigned.

Basic Qualifications

Three years of administrative experience required; education beyond high school may count towards experience.

Working knowledge of Microsoft Office applications, specifically MS Outlook, Word, and SharePoint.

Desired Qualifications

BA/BS preferred.

Must enjoy providing a high level of customer service in person and over the phone, willingness to "go the extra mile."

Flexible team player with a positive attitude and excellent problem-solving skills.

Outstanding communications skills and diplomacy; ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment; strong attention to detail required.

Flexibility and professional manner essential; ability to work with a variety of people; must work well both independently and as part of a team.

Must be able to function at a high level in a public, shared, workspace.

Excellent computer and web navigation skills are required. Strong knowledge of Microsoft Office applications, specifically MS Word, Outlook, Excel, and SharePoint.

Working Conditions

This position is situated on the first floor of our building in the main area of reception, and the person in this role is required to work in-person (5 days a week), full-time.

Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs.

May be required to walk 15-20 minutes to different campus buildings across the Harvard Cambridge Campus to provide staffing coverage for MCS events.

Must be able to move light furniture to reset presentation and meeting rooms and occasionally lift boxes (10–30 pounds) to help with events.

Additional Information

Staff members are encouraged to use public transportation to commute to the office because there is very limited street parking in Harvard Square.

The person in this role will work 35 hours per week in-person, and they will have an hour unpaid lunch break each workday.

The person in this role needs to provide coverage for after-hours (5-8 pm) advising and/or employer events as needed. They will need to flex their hours to assist with event coverage.

Unfortunately, we are unable to provide visa sponsorship for this position.

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
• Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.
• Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

• One year experience in a healthcare or service/hospitality environment.

• Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
• Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
• Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
• Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

$20.50 - $27.59