Information Technology Jobs in Raytown, MO

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.

Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators.

Flynn Panera is a franchisee of Panera Bread.

Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader.

Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas.

Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café.

Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities.

Rounding out the cafe leadership are Team Managers.

We strive to hire only the best, starting with our leadership.

Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group.

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn.

It has grown since then to the largest franchise operator in the world.

Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness.

Our primary mission is to be the premier operator within each of these brands.

We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Position Description Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries.

We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages.

No Fryers and No Late Nights.

We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates.

As a manager, this means no late nights, but we do hope you're a morning person.

Managers at our growing cafes supervise up to 75 staff members to ensure a top quality service experience for our guests
- As a Manager at Panera Bread you would be responsible for providing outstanding leadership to your team.

- You should be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience.

- Our Managers must maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management.

At Panera Bread, warmth is our business.

It's what we do best.

We look for like-minded individuals who are ready to surround themselves with fresh food and great people.

- We are looking for experienced restaurant professionals with a steady, stable employment track record, attention to detail, and outstanding interpersonal skills.

This is an outstanding opportunity to join a rapidly growing concept.

Essential Duties and Responsibilities Restaurant management combines strategic planning, shift organization and day-to-day management activities.

At Panera Bread, restaurant management is fast paced, highly demanding and very rewarding.

Typical work activities for Restaurant Managers:
- Taking responsibility for the overall business performance of the restaurant, including ordering, scheduling, labor management, marketing, facilities management, bakery operations, and catering.

- Analyzing and planning restaurant sales levels and profitability
- Creating and executing plans for sustained profitability
- Primary conduit of information between the associate and the management team
- Retaining and developing the team members and managers
- Manages a budget and controlling costs
- Coordinating the entire operation of the restaurant during scheduled shifts
- Greeting customers and doing table visits to ensure customer satisfaction
- Inspire associates to have fun and be their authentic selves while generating high productivity
- Coach and mentor associates through One-on-One's, Performance Documentation and Performance Reviews
- Anticipates problems and takes action to prevent them
- Serve as the primary resource for resolving associate questions
- Serves as a primary specialist within the bakery‐cafe, ensuring associates are properly trained and fully competent in all aspects of food service and customer support:
- Recruiting and training staff to meet staffing par levels
- Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.

- Exhibits a professional image.

Promotes and embodies our Values and Beliefs as outlined on the Premier Card.

Education and Experience
- At least 2-3 years Hospitality Management experience
- A degree or equivalent experience in Hospitality or Hotel/Restaurant Management is preferred
- Food Management Certifications also a plus
- Must have the "Run it Like you Own It Mentality" Perks for our employees:
- Competitive wages
- Profit Sharing (varies by Market)
- Meal Discounts
- Medical, dental and vision insurance available the month after you start
- 401(k) plan with a company match
- Paid vacation
- Development opportunities Physical Standards:
- Must be able to stand and exert well-paced mobility for up to ten (10) hours in length.

- Must have the ability to safely lift pots, pans, glassware, boxes, etc.

up to 50 pounds in weight.

- Must be able to read and write to facilitate communication.

- Must possess finger and hand dexterity for using small tools and equipment.

The associate is responsible for performing the crucial responsibilities of this position with or without reasonable accommodation.

The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation.

This job description may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs.

Flynn Panera, reserves the right to revise this job description at any time.

This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time.

Flynn Group is an equal opportunity employer.

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.

If you require any accommodation or adjustments throughout the application process, please let us know.

We look forward to reviewing your application and potentially welcoming you to our premier team!

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.

Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators.

Flynn Panera is a franchisee of Panera Bread.

Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader.

Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas.

Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café.

Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities.

Rounding out the cafe leadership are Team Managers.

We strive to hire only the best, starting with our leadership.

Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group.

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn.

It has grown since then to the largest franchise operator in the world.

Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness.

Our primary mission is to be the premier operator within each of these brands.

We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Position Description Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries.

We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages.

No Fryers and No Late Nights.

We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates.

As a manager, this means no late nights, but we do hope you're a morning person.

Managers at our growing cafes supervise up to 75 staff members to ensure a top quality service experience for our guests
- As a Manager at Panera Bread you would be responsible for providing outstanding leadership to your team.

- You should be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience.

- Our Managers must maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management.

At Panera Bread, warmth is our business.

It's what we do best.

We look for like-minded individuals who are ready to surround themselves with fresh food and great people.

- We are looking for experienced restaurant professionals with a steady, stable employment track record, attention to detail, and outstanding interpersonal skills.

This is an outstanding opportunity to join a rapidly growing concept.

Essential Duties and Responsibilities Restaurant management combines strategic planning, shift organization and day-to-day management activities.

At Panera Bread, restaurant management is fast paced, highly demanding and very rewarding.

Typical work activities for Restaurant Managers:
- Taking responsibility for the overall business performance of the restaurant, including ordering, scheduling, labor management, marketing, facilities management, bakery operations, and catering.

- Analyzing and planning restaurant sales levels and profitability
- Creating and executing plans for sustained profitability
- Primary conduit of information between the associate and the management team
- Retaining and developing the team members and managers
- Manages a budget and controlling costs
- Coordinating the entire operation of the restaurant during scheduled shifts
- Greeting customers and doing table visits to ensure customer satisfaction
- Inspire associates to have fun and be their authentic selves while generating high productivity
- Coach and mentor associates through One-on-One's, Performance Documentation and Performance Reviews
- Anticipates problems and takes action to prevent them
- Serve as the primary resource for resolving associate questions
- Serves as a primary specialist within the bakery‐cafe, ensuring associates are properly trained and fully competent in all aspects of food service and customer support:
- Recruiting and training staff to meet staffing par levels
- Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.

- Exhibits a professional image.

Promotes and embodies our Values and Beliefs as outlined on the Premier Card.

Education and Experience
- At least 2-3 years Hospitality Management experience
- A degree or equivalent experience in Hospitality or Hotel/Restaurant Management is preferred
- Food Management Certifications also a plus
- Must have the "Run it Like you Own It Mentality" Perks for our employees:
- Competitive wages
- Profit Sharing (varies by Market)
- Meal Discounts
- Medical, dental and vision insurance available the month after you start
- 401(k) plan with a company match
- Paid vacation
- Development opportunities Physical Standards:
- Must be able to stand and exert well-paced mobility for up to ten (10) hours in length.

- Must have the ability to safely lift pots, pans, glassware, boxes, etc.

up to 50 pounds in weight.

- Must be able to read and write to facilitate communication.

- Must possess finger and hand dexterity for using small tools and equipment.

The associate is responsible for performing the crucial responsibilities of this position with or without reasonable accommodation.

The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation.

This job description may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs.

Flynn Panera, reserves the right to revise this job description at any time.

This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time.

Flynn Group is an equal opportunity employer.

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.

If you require any accommodation or adjustments throughout the application process, please let us know.

We look forward to reviewing your application and potentially welcoming you to our premier team!

DocCafe has an immediate opening for the following position: Physician Assistant - Emergency Medicine in Kansas City, Missouri.

Make $96,000 - $200,000/yearly.

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Job Description & Requirements MSK Radiologist Kansas City StartDate: ASAP Pay Rate: $450000.00
- $540000.00 JOB DETAILS-MSK Radiology Opportunity Kansas City, Missouri This career move can offer you the work life balance that you have been searching for.

Find financial and personal fulfillment along with enviable work-life balance.

This position proudly offers 68 days of PTO annually with the opportunity to work more or less based on your personal desires.

Opportunity Highlights: Location : Highly desired Kansas City, Missouri.

Work: 190-194 scheduled shifts annually with no after hour call responsibility Partners earn over $540,000 annually and some years up to $600,000 but enjoy a low volume and stress free practice providing coverage for their outpatient imaging centers.

Low Cost Buy In!: Thats right, become a partner after a short 1-2 year track depending on your experience and you are not breaking the bank to join the team.

Sign-On Bonus and relocation assistance is provided.

Full Comprehensive Benefits Package : Access to comprehensive benefits & relocation for you and your family 100% paid.

Visa Sponsorship is Available Community Information: Location and Geography Kansas City, Missouri, located at the confluence of the Missouri and Kansas Rivers, is the largest city in the state and serves as a cultural and economic hub of the region.

Known for its distinct neighborhoods and expansive parks, the citys landscape combines urban charm with natural beauty.

More about Kansas City Kansas City, Missouri, is a vibrant community that blends history, culture, and modernity.

With its welcoming atmosphere, diverse population, and a strong commitment to economic growth and development, Kansas City continues to evolve while honoring its rich heritage.

Whether youre a resident or a visitor, the city offers a unique experience filled with opportunities for engagement and exploration.

Facility Location Located close to the geographical and population centers of the U.S., Kansas City really lives up to its moniker as The Heart of America.

Famous for its mouth-watering barbeque dishes, youll soon find there is much more to this town than just the food.

With its abundance of fountains and boulevards, Kansas City is the perfect place for travelers looking for a thriving Midwestern city.

Job Benefits About the Company At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.

Musculoskeletal Radiology, Musculoskeletal Radiologist, Biomedical Imaging, Imaging, Radiology, Musculoskeletal Physician, radiology radiology, radiologist

Job Description & Requirements Gastroenterlogist StartDate: ASAP Available Shifts: M-F Pay Rate: $400000.00
- $500000.00 Elevate your career in gastroenterology with a leading nationwide practice.

A thriving, collegial group practice with an established reputation for excellence seeks Gastroenterologists for clinics in the Central and Southern US.

The incoming Gastroenterologist will shape the future of GI care while experiencing significant earning potential.

This role offers a path to gifted partnership, comprehensive benefits, and cutting-edge research opportunities.

Collaborate with elite specialists and leverage extensive expertise to deliver superior outcomes.

With work-life balance and minimal operational distractions, you'll focus on what matters most providing exceptional patient care.

Candidates must be board-certified or in active pursuit.

Contact us today to learn more.

Opportunity Highlights Join a thriving, collegial group practice with an established reputation for excellence Enjoy significant earning potential with a path to gifted partnership after two years Receive a comprehensive benefits package designed to support your professional and personal growth Collaborate with a nationwide network of elite gastroenterology specialists, ensuring superior patient outcomes The incoming Gastroenterologist will access a vast repository of gastro-related expertise Focus on delivering quality patient care with minimal operational distractions Explore opportunities in research and clinical trials, contributing to advancements in gastroenterology Achieve work-life balance with generous PTO and a practice that values your personal time Community Information Kansas City, MO, is an attractive place with a vibrant arts scene, diverse culinary offerings, and affordable cost of living combined with a strong sense of community.

Named a Best Place to Live and a Best Place to Retire (US News) Exceptional Livability Score with A+ grades for Amenities, Commute, Cost of Living, Housing, and Health & Safety (Area Vibes) Named a Best City to Buy a House in America, a Best City to Raise a Family in America, a City with the Lowest Cost of Living in America (Niche) ? Facility Location Located close to the geographical and population centers of the U.S., Kansas City really lives up to its moniker as The Heart of America.

Famous for its mouth-watering barbeque dishes, youll soon find there is much more to this town than just the food.

With its abundance of fountains and boulevards, Kansas City is the perfect place for travelers looking for a thriving Midwestern city.

Job Benefits About the Company At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.

Internal Medicine, Gastroenterologist, Gastroenterology, Digestive Track, Digestive, Gastrointestine, Physician, Healthcare, Health Care, Patient Care, Hospital, Medical, Doctor, Md

Radiology Opportunity Kansas City, Missouri

This career move can offer you the work life balance that you have been searching for. Find financial and personal fulfillment along with enviable work-life balance. This position proudly offers 68 days of PTO annually with the opportunity to work more or less based on your personal desires.

Opportunity Highlights:

• Location : Highly desired Kansas City, Missouri.
• Work: 190-194 scheduled shifts annually with no after hour call responsibility
• Partners are earning on average around $55 per wRVU produced.
• Low Cost Buy In!: Thats right, become a partner after a short 1-2 year track depending on your experience and you are not breaking the bank to join the team.
• Sign-On Bonus and relocation assistance is provided.
• Full Comprehensive Benefits Package : Access to comprehensive benefits & relocation for you and your family 100% paid.

Community Information:

Location and Geography

Kansas City, Missouri, located at the confluence of the Missouri and Kansas Rivers, is the largest city in the state and serves as a cultural and economic hub of the region. Known for its distinct neighborhoods and expansive parks, the citys landscape combines urban charm with natural beauty.

More about Kansas City

Kansas City, Missouri, is a vibrant community that blends history, culture, and modernity. With its welcoming atmosphere, diverse population, and a strong commitment to economic growth and development, Kansas City continues to evolve while honoring its rich heritage. Whether youre a resident or a visitor, the city offers a unique experience filled with opportunities for engagement and exploration.

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn:Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want.
• Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
• Quick and easy start:Sign up in minutes and get on the road fast.**
• Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click "Sign UpApply Now" and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

Position Title Director Clinical Operations
- Radiology Bell Hospital Position Summary / Career Interest: The Director, Radiology Clinical Operations, provides leadership and direction to staff within assigned Radiology Departments to provide world class imaging services.

The Director is responsible for Mission and Values implementation, operational leadership, and direction of assigned areas.

Is responsible for assigned services for performance planning and improvement; clinical quality; and patient, customer, and employee satisfaction.

The Director is responsible for promoting timely, high quality, and efficient Radiology operations.

Provides leadership related to quality improvement and performance improvement efforts within areas of responsibility and promotes positive, collegial relationships among all staff within all areas of Radiology.

Responsibilities and Essential Job Functions Provides clinical direction and leadership to the Radiology Services.

Directs clinical operations and integrates services within Radiology and with other departments.

Directs and manages clinical oversight of all divisional depts.

Creates effective work plans, which include identifying the correct resources, staffing, processes, and space needed by the work unit.

Directs improvement work as process owner while guiding leaders and teams towards efficiency of work unit operations and use of resources.

Sets the work units priorities in alignment with TUKHS priorities.

Identifies needs of Radiology leaders and staff as well as customers to ensure priorities are aligned with the needs and priorities of Health system and other customers.

Sets goals for each Radiology modality in collaboration with Sr.

Director Radiology and Vice President Health professions.

Ensures adequate resources are available to provide high quality care.

Assesses staffing plans and volume projections with demand projections in collaboration with Asst Director Business Operations.

Champions quality / performance improvement efforts.

Sets priorities and oversees progress for department-specific PI initiatives based on current performance, regulatory requirements, and institutional.

Ensures compliance with all federal, state, and local regulatory standards and requirements including Joint Commission, Dept of Health, FDA, HIPAA, OSHA, and others.

Foster a culture of accountability, continuous improvement, and professional growth through coaching, mentoring, and performance evaluations.

Promotes positive, collaborative relationships between Health system departments and Radiology.

Promotes proactive issue identification and resolution between Radiology and primary customers.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Skills and duties may vary dependent upon your department or unit.

Required Education and Experience Masters Degree in related field of study from an accredited college or university.

5 or more years of experience in Radiology or Imaging Services Leadership/Management Preferred Education and Experience American Registry of Radiologic Technologists (ARRT) certified Required Language Skills Fluent English
- Must be able to read, write, understand, and speak English.

Knowledge Requirements Proficient in Quality Improvement Techniques and Lean methodologies.

Proficient with Microsoft Applications.

Time Type: Full time Job Requisition ID: R-50710 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion .

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.Need help finding the right job?

Why Become a Shopper with DoorDash?

Turn your shopping skills into extra income. Whether you're helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings.

Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn:Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more—DoorDash offers diverse earning opportunities so you can maximize your time.
• Control your time:Make cash during off-peak hours so you don't have to schedule your day around the lunch or dinner time rush; don't wait around for an order when you do the shopping.
• Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Earn more:Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.*
• Quick and easy start:Sign up in minutes and get on the road fast.*

Basic Requirements

• 18+ years old** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Become a Shopper

• Click "Sign UpApply Now" and complete the sign up process
• Download the DoorDash Dasher app
• Activate your Red Card in the Dasher app***

*Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses.

*Subject to eligibility.

**Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

***The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings.This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

Company Summary:

We are a well-established CNC and fabrication machine distributor with U.S. headquarters south of Kansas City. The company is renowned for its high-end machine tool products, low employee turnover, strong industry reputation, and a stable, honest, employee-focused culture. We emphasize treating both employees and customers well, promotes efficiency and continuous improvement, and maintains a collaborative, hands-off management style that values self-motivated and independent team members. The company sells and services premium machine tools with a strong focus on Fanuc controls.

Job Summary:

The National Service Manager will lead the service department for the machine tool division. This critical role involves overseeing existing Service Managers and service staff, providing technical support to order processing, collaborating with machine tool builders, and ensuring smooth installations, service delivery, and customer satisfaction. It is primarily office-based with minimal travel (occasional visits to other offices).

Responsibilities

• Lead and manage the Service Department, overseeing all service personnel and operations, including equipment installation, diagnostics, routine maintenance, repairs, and custom modifications.
• Develop and administer Service Department processes, covering:
• Service scheduling guidelines
• Allocation and coordination of service personnel and resources nationwide
• Recording and monitoring of assets in both internal databases and vendor platforms
• Monitoring and documenting costs related to installations and warranty work
• Issuing non-conformance reports and supplier corrective action requests (CARs)
• Designing and rolling out a structured Preventative Maintenance initiative
• Confirm that the Service Department is properly equipped with required support, including:
• Detailed installation and repair documentation
• Appropriate tools, equipment, and instrumentation
• Clear project timelines and schedules
• Organization and delivery of training programs for service technicians
• Access to technical support from equipment manufacturers and external service partners
• Oversee general projects involving machine tools, automation equipment, accessories, and add-ons; act as the main point of contact (POC) for third-party system integrations with external partners.
• Verify adherence to customer-specific protocols and requirements prior to and throughout project execution.
• Conduct technical evaluation of incoming machine orders in partnership with the Director and Inside Sales team:
• Review order specifications and clarify customer needs in collaboration with the sales team
• Communicate order particulars and timelines to Service Coordinators
• Offer technical expertise to order processing personnel for machine tool and accessory quotations/orders.
• Collaborate with machine tool manufacturers (and their sales/service teams) to optimize workflows and address any emerging concerns.
• Assist the sales team with technical details during the pre-sale phase, gathering necessary information to confirm proper machine and option configurations for smooth installation and optimal customer outcomes.

Requirements

• At least 2 years of relevant experience in the machine tool industry (in areas such as service, sales, applications engineering, or direct technical/hands-on roles).
• Previous supervisory or management experience within a service department (strongly preferred)
• Practical, hands-on background working directly with machine tools.
• Strong communication skills (customer facing and internally)
• Fundamental understanding of machine tool control systems, electrical components, and mechanical principles.
• Solid project management capabilities.
• Strong working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.).
• Familiarity with CRM platforms (Salesforce experience preferred).
• Basic proficiency in CAD-CAM software.
• Highly organized, with outstanding communication and interpersonal abilities.
• Excellent analytical and problem-solving skills, paired with a proactive, innovative approach.
• Commercially aware, focused on operational efficiency, and receptive to fresh ideas and methods (not rigid or overly fixed in viewpoints).
• Capable of grasping technical subject matter to communicate clearly and effectively with technicians, manufacturers, and other internal/external parties.

Preferred Qualifications

• Experience or education in manufacturing engineering.