Information Technology Jobs in Rawson Ohio

$2,500 Sign On Bonus! PURPOSE OF THIS POSITION The primary purpose of this position is to support the licensed staff by giving direct resident care and performing Nurse aide functions such as care for the personal needs and comfort of residents under the supervision of a Charge Nurse, and in accordance with current applicable federal, state and local standards, guidelines and regulations, Birchaven Village policy and procedure, Birchaven Village ethical statement and resident rights, subject to the employee handbook.

JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrate knowledge and skill necessary to provide care appropriate to needs of the residents served on his/her neighborhood.

To facilitate the identification and reporting of changes in resident condition or behavior.

Duty 2: Provide direct resident care and room preparation as directed by the nursing staff to address resident needs and safety.

Duty 3: Communicate ordering needs to inventory personnel to restock resident care supplies as needed and provide adequate stock to meet daily resident care needs.

Duty 4: Perform all other duties as assigned by supervisor.

Duty 5: Displays service excellence and emulates the standards of behavior as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction.

Duty 6: Complies with organizational policies, procedures, and practices to ensure quality job performance and regulatory compliance.

REQUIRED QUALIFICATIONS Meet the minimum required age of 16 years old Active registry as a State Tested Nurse Aide with the State of Ohio Positive service-oriented interpersonal and communication skills required.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to needs of the residents served on his/her neighborhood.

The individual must demonstrate basic knowledge of the principles related to the aging adult and problems associated with aging.

Possess the ability to assess data reflective of the resident status and interpret the appropriate information needed to identify each residents needs.

PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, sitting, lifting, bending, squatting, climbing, kneeling, twisting and standing.

The associate will be required to lift 50 pounds or more.

This position requires individuals to lift work above the shoulder.

The associate must have corrected vision and hearing in the normal range.

Individual must have excellent communication skills to perform daily tasks.
***This position is classified at risk for possible occupational exposure to bloodborne pathogens (HBV, HIV etc.)

PURPOSE OF THIS POSITION The primary purpose of this position is to plan and coordinate the authorization functions for BVHS patients.

Act as a liaison between the physicians, facilities, patients and professional billing companies.

Coordinates information between patients, their insurance companies, and the facilities at which the patient is being served.

Responsible for accurately entering patient data and interpreting insurance verification and coverage for patients.

JOB DUTIES/RESPONSIBILITIES Duty 1: Ability to process patient authorizations in a timely manner with accurate data.

Duty 2: Ability to use current EHR system and all insurance verification and authorization tools, identifies and confirms active insurance coverage and required authorizations for outpatient and inpatient services.

Ability to discover/provide clinical data in the EHR or from the ordering provider to support authorization needs.

Duty 3: Ability to effectively communicate with insurance and governmental agencies in order to have complete and accurate procedure authorizations and approvals.

Duty 4: Ability to professionally communicate to all patients and office staff, and meet age specific requirements for handling their requests.

Duty 5: Continue to stay informed of any statute and/or regulation that could affect Authorization requirements.

Duty 6: Work through the retro auth request lists, working with denials, and have the ability to timely address order/rad changes that may affect an authorization.

Duty 7: Acts as a liaison between the facility, patient/family and ordering provider to resolve problems and/or address complaints.

Duty 8: Participates in a variety of unit and hospital educational programs to maintain current skills and competency levels.

Participates in and fully supports new hire and other department training and shadowing.

Provides a positive learning environment and compassionate mentoring.

Duty 9: Has ability to problem solve and offers assistance as needed to all customer groups.

Duty 10: Performs all duties and responsibilities in a manner consistent with and supportive of the mission and value statement of Blanchard Valley Health System.

REQUIRED QUALIFICATIONS High school graduate or GED equivalent Data entry and/or PC experience required Medical terminology coursework or knowledge required BWC, VA, Medicare, Medicaid and commercial healthcare insurance knowledge Positive service-oriented interpersonal and communication skills required Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.

The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.

Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS Some related college preferred Insurance verification and authorization submission/verification experience preferred Knowledge of current EHR and insurance verification/authorization software Ability to meet remote work requirements.

PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting and standing.

The associate must be able to lift 20-30 pounds or more.

The individual must have excellent eye-hand coordination with the ability to grasp, push and pull, have fine fingers dexterity and manipulation.

The associate must be able to reach work above the shoulders.

This position requires corrected vision and hearing in the normal range.

The associate must have excellent verbal skills to communicate with patients, physicians, and co-workers.

This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)

$500 Sign On Bonus! PURPOSE OF THIS POSITION The primary purpose of this position is to support the licensed staff by giving direct care and performing aide functions such as care for the personal needs and comfort of residents under the supervision of a Nurse for the assisted living areas, and in accordance with current applicable federal, state and local standards, guidelines and regulations, Birchaven policy and procedure, Birchaven ethical statement and resident rights, subject to the associate handbook.

JOB DUTIES/RESPONSIBILITIES Duty 1: Demonstrate knowledge and skill necessary to provide care appropriate to needs of the residents, and to facilitate the identification and reporting of changes in resident condition or behavior, within the scope of allowed duties.

Duty 2: Provide direct resident care and room preparation as directed by the nursing staff to address resident needs and safety.

Duty 3: Order and restock resident care supplies as needed to provide adequate stock to meet daily resident care needs, Duty 4: Displays service excellence as evidenced by practicing the mission, vision, and values of the organization to promote resident satisfaction.

Duty 5: Complies with organizational policies, procedures, confidentiality and practices to ensure quality job performance and regulatory compliance.

Duty 6: Assist in other tasks as directed by Nurse, DON, or ADON.

REQUIRED QUALIFICATIONS Meet the minimum required age of 16 years old Positive service-oriented interpersonal and communication skills required.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to needs of the residents served on his/her neighborhood.

The individual must demonstrate basic knowledge of the principles related to the aging adult and problems associated with aging.

Possess the ability to assess data reflective of the resident status and interpret the appropriate information needed to identify each residents needs.

PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, sitting, lifting, bending, squatting, climbing, kneeling, twisting and standing.

The associate will be required to lift 50 pounds or more.

This position requires individuals to lift work above the shoulder.

The associate must have corrected vision and hearing in the normal range.

Individual must have excellent communication skills to perform daily tasks.
***This position is classified at risk for possible occupational exposure to bloodborne pathogens (HBV, HIV etc.)

PURPOSE OF THIS POSITION The PFS Call Center Representative serves as the hospital’s primary contact for all patient billing inquiries.

Acts as a liaison between Blanchard Valley Health System and patients, providers, and payers for all post-care matters related to account resolution.

Provides information regarding hospital billing practices, policies, and patient billing statements.

Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.

Fulfills the organization’s mission of care and service by providing superior customer service to the patient community.

JOB DUTIES/RESPONSIBILITIES Duty 1.

Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements.

Accepts inbound phone calls from patients, physician offices, insurance carriers, etc.

within a specific response-to-call timeframe and with the intent to resolve the caller’s concern immediately.

Documents all patient accounts activities concisely, including future steps needed for resolution.

Duty 2.

Follows scripts as provided by the Patient Financial Services/Revenue Cycle Leadership to facilitate consistent and expedient account resolution.

While also utilizing multiple resources to resolve patient inquiries while on the phone, preparing/reviewing billing correspondence, or in person.

Duty 3.

Responsible for insurance verification resulting in accurate billing and patient balances.

Duty 4.

Negotiates full payment from patients and helps them set up an agreeable payment plan and/or external payment program.

Collects patient payments made over the counter, over the phone, and by mail daily; properly records all payment types (e.g., cash, check, debit, credit) and transactions into the computer system.

Duty 5.

Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB) Duty 6.

Responsible for all cashier functions when needed at the Findlay campus.

Including registration, financial counseling, and banking requirements.

Providing timely and accurate reporting, patient, and associate satisfaction.

Duty 7.

Monitors, completes, and maintains appropriate productivity levels of assigned tasks in accordance with team standards.

Duty 8.

The above duties reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Duty 9.

Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy.

Duty 10.

Maintains a thorough understanding and education of federal and state regulations and payer specific policies and requirements to promote compliant credit and collection practices.

Adheres to HIPAA related privacy, security and transaction & code set regulations in compliance with the federal guidelines.

Accurately documents all account activity.

Regularly attends and actively participates in staff meetings, in-service, and continuing education programs as offered.

This provides needed educational updates for compliancy and organizational changes in the healthcare industry.

Duty 11.

Regularly attends and actively participates in staff meetings, training and continuing education that aligns with recognized improvement opportunities, payer policies and procedures and ensures to maintain up to date certifications.

This could be remote and/or onsite as necessary, per the BVHS remote policy.

Assists in other duties and projects as needed assigned by the supervisor and/or manager.

REQUIRED QUALIFICATIONS High school graduate or GED equivalent 2-3 years of experience in medical billing and collections, or satisfactory completion of internal billing/self-pay billing assessment.

Certified Patient Financial Services Specialist certificate to be completed within 12 months of hire date.

Knowledge and experience with Microsoft office products and Window PC functionality Excellent written and verbal communication with positive oriented interpersonal skills.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.

The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.

Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS Health administrative certification/degree or related field, and/or relevant work experience Previous experience in a call center or “dialer” environment.

Medical terminology.

ICD 10 and/or CPT coding knowledge.

PHYSICAL DEMANDS This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting.

The associate must be able to sit for three hours, walk for one hour and stand for two hours per day.

The associate must be able to lift 20 pounds.

The individual must have excellent eye/hand coordination to operate the machines.

This position requires corrected vision and hearing in the normal range.

PURPOSE OF THIS POSITION Under the supervision of the Physician, assist in office and lab procedures, point of care testing, injections, phlebotomy, sterilization of instruments and clerical duties.

Provide patient centered care.

Blanchard Valley Health System
- Mission, Vision and Values: Mission: Caring for a lifetime.

Vision: Extraordinary people.

Exceptional care.

Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area.

JOB DUTIES/RESPONSIBILITIES Duty 1: Manages daily patient and provider flow.

Duty 2: Assist Physician with patient care as required.

Duty 3: Ensure that exam rooms are prepared for each visit and set up clinical areas.

Duty 4: Able to know, understand and follow directions as given by the provider and leadership.

Duty 5: Conducts phlebotomy and point of care testing, based on practice needs.

Duty 6: Accurately complete the registration process.

Duty 7: Chart documentation.

Duty 8: Responsible for using your clinical and clerical skills.

Duty 9: Responsible for enhancing our patients experience and upholding the mission, vision and values of the organization.

Duty 10: Willingness to participate in process improvement.

Duty 11: Other duties as assigned.

REQUIRED QUALIFICATIONS High School graduate or GED equivalent.

Positive service-oriented interpersonal and communication skills required.

This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed.

Ability to cross-train to other positions within the practice, as needed.

Behavior needs to adhere to BVHS policies regarding workplace civility and standards of behavior.

Comply with all organizational privacy policies and procedures.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.

The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.

Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures PREFERRED QUALIFICATIONS Medical Assistant Certification/Registered/Diploma.

Previous Medical experience.

Experience in giving injections/blood draws preferred Medical terminology experience preferred Electronic Medical Records (EMR) experience.

Experience taking manual and/or electronic vitals.

Experience communicating with patients over the phone and in-person.

Experience with sterile procedures.

Experience assisting Providers with procedures.

Experience working in a medical practice.

PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing.

The associate will be required to walk for up to one hour a day, stand for five hours a day and sit for two hours.

The individual must be able to lift twenty pounds and reach work above the shoulders.

The individual must have good eye-hand coordination and fine finger dexterity to operate machines.

The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers.

The associate must have vision corrected and hearing in the normal range.

This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)

PURPOSE OF THIS POSITION The BVMP Specialty Practice Manager is responsible for maintaining the daily operations at each Specialty Practice.

The focus of this role is to provide an excellent health care experience to the Specialty Physician Practice patients by providing support and daily direction to the staff, meeting the needs of the providers, and continually monitoring the patient flow process, as well as assuring the quality of the Specialty Physician Practices.

This position is also responsible for long range planning in meeting the needs of the community through the services provided at the Specialty Physician Practice’s.

Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area.

The Blanchard Valley Health System mission is to provide “Caring for a lifetime.” JOB DUTIES/RESPONSIBILITIES Duty 1: Responsible for maintaining daily operations in assigned department(s) through on-site management and participation, managing daily assignments of the staff and assuring that patient and provider needs are met.

Duty 2: Management of the integrity of the patient registration process; assures that accurate information is collected and appropriate forms are completed.

Duty 3: Is proficient in the use of computers, software and phone systems and assures that all the staff members are proficient.

Duty 4: Oversees the maintenance of patient records, assures that records are prepared for each office visit, appropriate labs, radiology reports and all other appropriate information is integrated into the chart in an efficient and timely manner.

Duty 5: Oversees the physical plan and all supplies are available to provide excellent patient care.

Duty 6: Promotes service-oriented philosophy in all interactions with the patients, families, associates/staff, medical professionals, visitors and general public.

Duty 7: Encourages communication and professional service to all customers, responds to associate problems, complaints, and suggestions in a responsive and professional manner.

Reports all incidents to department director.

Duty 8: Checks with Department Director before implementation of new practices or significant modifications of current work practices.

Assists in seeking associate input on changes that affects any associates work assignment.

Duty 9: Manages the recruitment, selection and training of competent department associates in collaboration with Human Resources.

Establishes and evaluates ongoing department competency requirements for staff.

Manages associate performance through reward and recognition, timely performance reviews, coaching, and counseling.

Duty 10: Review and analyze department indicators and use industry standards to enhance service levels, costs, and continual improvements.

Presents service excellence indicators and assists with the education of service oriented practices to help reach the hospitals goals.

Duty 11: Adheres to policies, procedures, rules, and regulations as they pertain to department and/or regulatory agencies.

Develops, oversee, and reviews registration policies and procedures to ensure compliance with all applicable regulatory agencies.

Manages the EHR process.

Duty 12: Develops, monitors and maintains provider schedules to maximize appropriate volume acuity mix.

Approves and tracks provider days off and staff practices accordingly.

Tracks and manages provider on call schedules.

Assures appropriate departments are informed of coverage.

Duty 13: Is responsible for assisting in the development of the annual budgets and operating boundaries.

Develops and implements plans to meet performance goals.

Duty 14: Continually evaluates the need and appropriateness of the addition of new service lines.

Responsible for maintaining the growth and strategic development of service lines, practice sites and the development of staff.

Duty 15: Takes an active role in the retention of providers and in the development of the strategy of re-negotiation of provider contracts.

Duty 16: Performs related duties in assisting others as needed with assignments as necessary for the smooth operations of the assigned department(s).

REQUIRED QUALIFICATIONS Associates or Bachelor’s degree in Business Administration or a related field, or 3-5 years of direct practice management required.

Excellent interpersonal communication skills and organizational skills required.

Professional telephone, organizational and people skills required Proven supervisory skills required This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed.

A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within one year of your residency in the state) and you must also meet BVHS's company fleet policy requirements Positive service-oriented interpersonal and communication skills required.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.

The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.

Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures.

PREFERRED QUALIFICATIONS EMR experience preferred.

Certified Medical Manager or Certified Executive Practice Manager strongly preferred.

Familiarity with medical office practice preferred.

PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting and standing.

The associate will be required to walk up to two hours a day, sit for four hours a day, and stand for two hours a day.

The individual must be able to lift 50 pounds and reach work above the shoulders.

The associate must have good eye/hand coordination and fine finger dexterity.

The individual must have excellent verbal communication skills to perform daily tasks.

The associate must have corrected vision and hearing in normal range.
* This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)

PURPOSE OF THIS POSITION The purpose of a Licensed Physical Therapy Assistant is to implement patient plans of care under the direction of the Physical Therapist.

Under the direction of a Physical Therapist, performs tasks to maintain department in a neat and organized condition.

JOB DUTIES/RESPONSIBILITIES Duty 1: Implements patient care plan as assigned by the Physical Therapist, and reports on patient condition, reactions, and response to treatment.

Duty 2: Accurately documents patients scheduled appointments in conjunction with rehabilitation staff to ensure patient continuity of care and patient satisfaction.

Duty 3: Ensures understanding from the patient, family, referring doctor, and other professionals regarding progress, problems, home programs, and other issues related to the therapeutic process Duty 4: Develops, implements, and evaluates therapeutic physical therapy programs and services.

Duty 5: Accurately maintains records of work performed to ensure proper documentation, billing, and hours worked in compliance of organizational, state, and federal regulations.

Duty 6: Maintains equipment and supplies used as part of the therapeutic process.

Duty 7: Practices safety, environmental, and/or infection control methods.

Duty 8: Performs miscellaneous job-related duties as assigned.

Duty 9: Continues professional growth by attending educational meetings, workshops, visiting related facilities, and reading professional literature to ensure compliance with regulating physical therapy board, and state licensure requirements.

Duty10: Participates in 4 activities per year within the community that promotes the rehabilitation department.

Duty 11: Attends 10 staff meetings per year to ensure communication of departmental and organizational updates and changes.

Duty 12: Acute setting- meet or exceed 2.0 units per patient visit.

Outpatient setting- meet or exceed 3.0 units per patient visit.

REQUIRED QUALIFICATIONS Graduate of accredited Physical Therapy Assistant program Currently licensed in the State of Ohio Health Care provider CPR Certified A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).

You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

Positive service-oriented interpersonal and communication skills required.

Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.

The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.

Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures PREFERRED QUALIFICATONS 3-5 years of experience working in an outpatient facility specifically with orthopedic patients in a fast paced environment PHYSICAL DEMANDS General: Frequently pushes patients in wheelchairs (100-350 lbs.) into and out of treatment areas and adjusts patient’s position for table or computer access.

Also assists patients to adjust extremities or re-position upper body in chair.

Frequently applies modalities, e.g.

H.P., ultrasound, EGS.

Frequently travels within building to locate patients on units, treat patients in other clinical areas, or to assist in-patient transport.

Frequently transports patient’s folders, treatment materials, and office supplies (1-5 lbs.).

Frequently pushes/pulls file and storage cabinet drawers to retrieve and return materials.

Frequently changes body position from sit-stand or stand-sit during treatment, documentation, general office activities.

Occasionally provides steadying or light assistance to ambulatory patients for standing or walking within the department or in hallways.

Occasionally lifts/adjusts patient seated in wheelchair with or without assistance.

Fine Motor Coordination: Frequently writes to document patient care or to demonstrate or assist patient during treatment; occasionally types on computer to retrieve reports.

Frequently uses fine motor skills during palpation of muscle function, or deep muscle massage.

Verbal Expression: Frequently presents treatment stimuli verbally to provide verbal assistance to patients in order to ensure proper body position.

Presents information verbally to other professionals in formal and informal meetings, case staffing, and in telephone consultations.

Hearing: Hearing involved in receiving verbal information from other professionals and obtaining information form patients for proper documentation.

Vision: Frequently must read literature, reports and other written materials from other professionals, and CIS and billing computer terminals.

Environmental Factors: The practice of medical physical therapy involves occasional risk of infection (e.g., MRSA, hepatitis, and other blood borne pathogens) which requires the use of safety precautions such as surgical masks, gowns, gloves, and special hand-washing procedures.

Materials and treatment surfaces may also require special handling.

This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems.

This position will also provide first and second level PC support for the hospital and its related clinics.

This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution.

JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc.

Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc.

Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization.

Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications.

REQUIRED QUALIFICATIONS Associate’s degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages
- PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required.

A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).

You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

This position is required to lift up to 50 lbs.

PURPOSE OF THIS POSITION The Revenue Cycle Systems Analyst is responsible for reviewing, analyzing, and evaluating Revenue Cycle system/data and departmental user needs to continually improve processes.

Provides application support, implementation, testing, reporting, and troubleshooting.

JOB DUTIES/RESPONSIBILITIES Duty 1: Provides primary technical support and monitoring of systems by interfacing with end users to resolve problems, determine best methods of solving issues, and troubleshoot problems Duty 2: Maintains and updates documentation and knowledge base articles for job duties and responsibilities Duty 3: Prepares for and participates in Revenue Cycle operational departmental staff meetings and in-service sessions.

Able to provide project and issue status updates, describe upcoming requirements, and evaluation of areas of improvement.

Duty 4: Works closely with vendors, other analysts, and super users, managing and organizing review of changes, determining functionality requirements, and testing related to the implementation of software upgrades and enhancements.

Duty 5: Utilizes established change management processes when making system changes.

In response to help desk tickets, manages the list of tickets and provides timely updates related to progress and completion.

Duty 6: Interfaces with end users and business owners as a liaison for Revenue Cycle as it relates to technology and software solutions to help identify, troubleshoot, resolves issues, and helps to identify best practices.

Duty 7: IT project management representative for small projects, including creation of documentation, time management, adherence to deadlines, and overcoming project barriers.

Duty 8: Resource for small projects and project tasks as assigned Duty 9: Maintains current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization.

Including but not limited to participating in technology forums and industry user-groups.

Duty 10: Responsible for problem ticket and service request turnaround time while meeting departmental metrics Duty 11: Monitors application performance, roadmaps, updates and patching of systems.

REQUIRED QUALIFICATIONS Associates degree or equivalent relative work experience 1 to 3 years’ experience in the field or related area Flexible work schedule to accommodate implementation and support schedule Proven work ethic, team and customer service orientated Knowledge of financial and/or administrative applications, and Microsoft Office Working knowledge of financial and/or administrative documentation and workflow Ability to coordinate and manage effective meetings and agendas Positive service-oriented interpersonal and communication skills A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).

You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.

PREFERRED QUALIFICATIONS Bachelor’s degree in related field Experience in the healthcare industry.

PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting.

The associate will be required to sit for five hours a day.

The individual must be able to lift ten to twenty pounds and reach work above the shoulders.

This position requires corrected vision and hearing in the normal range.

The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.