Information Technology Jobs in Plainfield, NJ
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Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Di Bruno Bros.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.
About You
Job Summary
We are looking for an experienced SAP Integration Developer to design, develop, and maintain robust integration solutions between SAP systems and various internal and external applications. The ideal candidate will have deep knowledge of SAP integration tools such as SAP PI/PO, SAP CPI (Cloud Platform Integration), BTP, IDocs, BAPIs, RFCs, and APIs. This role is critical for ensuring data consistency, data exchange, system efficiency, and seamless business process execution across enterprise applications
Key Responsibilities
- Design and implement secure, scalable integration solutions to enable data exchange between SAP and non-SAP systems, including legacy applications and external platforms
- Work closely with business analysts, functional consultants, and end-users to understand business requirements and translate them into technical specifications
- Build and configure integration flows, mappings, APIs, and other components using SAP's CIA and PIPO middleware tools. This often involves using protocols like REST, SOAP, SFTP, and OData
- Work with third-party vendors and external systems to implement external integrations (e.g., logistics, finance, BI systems)
- Create test plans, execute test cases (unit and integration), and validate test data to ensure the quality and reliability of all integration processes
- Diagnose and resolve technical issues and performance bottlenecks in existing interfaces, providing ongoing maintenance and support
- Create and maintain technical documentation, including solution designs, test scripts, and usage guidelines
- Promote development standards and best practices for integration, and perform code reviews for other team members
- Guide and mentor junior team members on integration services and processes
- Keep up-to-date with new SAP integration technologies and recommend improvements
Skills and Qualifications Required
- A bachelor's degree in computer science, information technology, or a related field
- 10+ years of experience in SAP Integration development
- Hands-on experience with SAP CPI, PIPO and BTP
- Proficiency in scripting languages such as Groovy or JavaScript
- Strong knowledge of various communication adapters (e.g., IDOC, SOAP, REST, FILE, SFTP, JDBC, RFC) and API development
- Familiarity with data formats like XML, JSON, and EDI
- Expertise in ABAP, with a focus on integration-related objects like proxies, BAPIs, and IDocs
- Configuring all the adapters of PO 7.5 like File/FTP, Http/Https, JDBC, Mail, RFC, IDOC, XI, JMS and SOAP, SFTP AND OFTP
- Strong experience with PI/PO configuration, complex mapping transformation and development
- Extensive PI monitoring and architecture knowledge
- Configure and customize of PI-Basis functions like setting up of RFC Destinations, Port and Partner Profiles
- Should be proficient in developing Enterprise System Repository (ESR) and Interface Registry (IR) objects, Graphical and Java mapping and proficient on XML Technologies.
- Experience in developing / configuring SAP PI BPMs, Web Services and SOA scenario Experience with Java Development, Java Maps and XML
Preferred
- SAP certifications in integration technologies
- Experience with S/4HANA integration
- Knowledge of DevOps practices and tools for CI/CD in SAP environments
- Experience with other middleware platforms (Dell Boomi, MuleSoft, etc.)
- Exposure to Event-Driven Architecture and Message Brokers (Kafka, RabbitMQ)
- A background in key SAP modules such as RTR, OTC, P2P, WM, MDM and POS are a plus
- At least two full-lifecycle implementation projects in S/4HANA
- Strong knowledge in integration of SAP and Non-SAP applications including retail POS systems
Soft Skills:
- Strong analytical and troubleshooting skills
- Ability to work independently and in a team
- Clear and professional communication with technical and non-technical stakeholders
- Ability to manage multiple tasks and prioritize effectively
Working Conditions & Physical Demands
- Availability to work a varied, flexible schedule to meet business demands
- Ability to monitor computer screens for long periods of time
- Ability to work a hybrid schedule as established by the division (4 days on-site, 1 day remote)
Core Competencies
- Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
- Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
- Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
- Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
- Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
- Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
Compensation and Benefits
The salary range for this position is $120,000 to $175,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.
Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.
We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.
At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.
We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.
If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.
Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the Role The Cisco Networking Pre-Sales Consultant serves as a trusted technical advisor to customers and internal sales teams, translating business requirements into secure, scalable Cisco networking solutions.
This role combines deep technical expertise with strong consultative and presentation skills to influence architecture decisions, accelerate sales cycles, and deliver measurable customer outcomes.
You will partner closely with account executives, product specialists, and delivery teams to design, position, and demonstrate Cisco networking solutions across enterprise, data center, campus, WAN, wireless, and security domains.
What You'll Do: Customer Engagement & Solution Design Act as the primary technical advisor during the pre-sales lifecycle, from discovery through solution validation.
Lead technical discovery sessions to understand customer business goals, operational constraints, and technical requirements.
Design end-to-end Cisco networking architectures aligned to customer use cases, including: Campus & Branch (Catalyst, Meraki) WAN & SD-WAN (Catalyst, ISR, ASR, SD-WAN) Data Center Networking (Nexus, ACI) Wireless & Mobility Network Security and Zero Trust integration Map customer needs to Cisco architectures, best practices, and roadmaps.
Sales & Partner Collaboration Partner with sales teams to develop winning technical strategies and differentiated value propositions.
Support RFPs, RFIs, and technical proposals with high-quality architecture diagrams, BOMs, and written responses.
Deliver compelling technical presentations and executive-level briefings.
Act as a technical liaison between customers, Cisco, and internal delivery teams.
Demonstrations & Proof of Value Develop and deliver live demonstrations, workshops, and proofs of concept (PoCs).
Articulate the business value of Cisco solutions, including performance, security, resiliency, and operational efficiency.
Address technical objections and competitive positioning with confidence and credibility.
Thought Leadership & Continuous Improvement Stay current on Cisco technologies, licensing models, and roadmaps.
Maintain strong awareness of industry trends (cloud networking, Zero Trust, automation, AI-driven operations, OT/IT convergence).
Contribute to internal best practices, reference architectures, and reusable assets.
Support enablement of sales and junior technical staff.
What You'll Bring Technical Expertise Cisco career certifications such as Cisco certified network associate or Cisco certified network professional Strong hands-on knowledge of Cisco networking technologies, including: Routing & Switching (Catalyst, ISR/ASR) Wireless (Catalyst Wireless, Meraki) SD-WAN and WAN architectures Network security fundamentals (firewalls, segmentation, Zero Trust concepts) Solid understanding of networking fundamentals (TCP/IP, BGP, OSPF, QoS, VLANs, VPNs).
Experience designing networks for enterprise, industrial, or mission-critical environments.
Professional Experience 5+ years in networking roles, with experience in pre-sales, solutions engineering, or senior network engineering strongly preferred.
Proven ability to engage with both technical and non-technical stakeholders.
Experience supporting enterprise or public-sector customers is a plus.
Proven sales track record of Meeting or exceeding team sales quota Certifications (Preferred) Cisco certifications such as CCNP, CCIE (written or lab), or equivalent experience.
Additional certifications (Cisco DevNet, Security, Cloud) are advantageous.
Key Skills & Attributes Consultative mindset with strong business acumen.
Excellent verbal, written, and presentation skills.
Ability to simplify complex technical concepts for executive audiences.
Strong collaboration skills and comfort working in matrixed teams.
Self-directed, curious, and motivated to continuously learn.
What We Offer We offer a competitive benefits package that includes: 401(k) plan Health insurance Dental insurance Vision insurance Life insurance Paid holidays Vacation Employee negotiated discounts Who We Are Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors.
Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast.
It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.
Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.
What To Do Next You can begin by filling out our application online.
If you want to learn more about Turtle, please visit our website or our LinkedIn: @Turtle.
Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
A little about us...
Role: Sr. Java Developer
Location: Berkeley Heights, NJ
Job Description:
Key Responsibilities:
•8+ years of experience.
•Part of POD. Participate in User Story grooming, produce technical or implementation design, API specification as per standards.
•Coding & Unit testing using the tech stack mentioned.
•Follow coding standards, able to write clean code, unit test.
•Raise technical issues, blockers in stand-up, work with technical lead / architect to resolve technical issues and deliver sprint commitments.
•Resolve bugs / issues from SIT, ST/UAT. Ideally deliver bug free
•Able to use CI/CD tools to build and deploy his changes, API testing using tools.
Preferred background and qualifications:
• Bachelor’s or master’s degree in computer science/engineering or similar education.
•Solid Experience in developing cloud-native applications using above tech stack.
•Experience in developing Microservices.
•At least 2-3 years of work as a developer in an agile environment. Good understanding of Agile ways of working
•Experience of working in BFSI domain (specifically Cards)
Preferred personal qualities:
•Proactive, Self-starter. Willing to learn new technology. Able to work independently and to quickly pick up necessary knowledge and technologies.
•Good at communicating actively, appreciating, and respecting diversity in the work environment.
•Ability to adapt and react to changes.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Market®, and Gourmet Garage® banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.
We are seeking a seasoned SAP MM Procurement Lead with deep expertise in retail supply chain processes to lead procurement transformation initiatives. The candidate would also be Participate in design and implementation of overall Procurement solutions including Master Data, Direct and Indirect Procurement, Vendor Funding, Promotion Management (PMR), Sourcing Strategy, PO pricing, WMS and EDI integration and other related functionality
Key Responsibilities
- Lead SAP MM module implementation in retail environments, focusing on procurement, inventory, and supply chain processes.
- Drive the conceptual work and provide recommendations around overall S/4 HANA P2P (Procure to Pay) and system architecture as well as implementation roadmap to support business requirements
- Design and configure Procure-to-Pay (P2P) processes including purchase requisitions, purchase orders, inventory management, vendor evaluation, and invoice verification.
- Responsible for all Procure to Pay (P2P) configuration and integration with other downstream applications, legacy systems, warehouse management system and third party application
- Collaborate with business stakeholders to gather requirements and translate them into functional specifications and coordinate closely with the ABAP team to ensure successful completion of the enhancement.
- Facilitate collaborative architecture discussions within IT, with Business and external SMEs
- Lead and mentor a team of SAP consultants and collaborate with cross-functional teams and stakeholders to ensure alignment and success.
- Oversee master data management for articles, vendors, and purchasing info records.
- Conduct fit-gap analysis, blueprinting, and solution design for procurement processes.
- Support testing, training, and change management activities during project rollout
- Scope includes working with other SAP and non-SAP systems and support any enhancements and related integrations
- Drive end-to-end Accounts Payable process optimization, including invoice receipt, three-way matching, exception handling, and payment processing.
- Collaborate with finance teams to resolve AP discrepancies, automate workflows, and improve vendor payment cycles.
Experience:
- 10+ years of SAP MM experience, with 3+ years in retail procurement.
- Strong understanding of retail supply chain, store replenishment, and procurement cycles.
- Experience with a focus on Supply Chain / Procure to Pay, WMS and EDI integration, Purchasing in Retail Industry
- Experience with SAP IS-Retail (Article Master, Site Master, Listing, Pricing)
- Experience with cross-functional Integration with Sales & Distribution / Order to Cash, Inventory & Warehouse Management, and Accounts Payable processes strongly preferred
- Experience with Ariba modules (Sourcing, Buying, Contracts, Supplier Management) is a plus
- Demonstrated proficiency in leveraging AI tools to enhance business processes, automate workflows, and support data-driven decision-making.
- Strong understanding of SAP Business Technology Platform (BTP), including its integration capabilities, extension suite, and data management services.
- Hands-on experience integrating SAP S/4HANA with mainframe systems, ensuring seamless data exchange and process synchronization across heterogeneous environments.
- Experience with BAPI, IDoc, API and FIORI apps is beneficial
- Excellent communication, stakeholder management, and problem-solving skills.
Other Qualifications and Competencies:
- Bachelor’s Degree in areas of Business Information, Information technology, Engineering or other alternative education in support of requirements
- Strong understanding of SAP Retail solution portfolio and product strategy
- Prior experience in MRP, Production Orders and Planned Order – nice to have
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
A little about us...
Role: Azure DevOps Engineer
Location: Berkeley Heights, NJ
Job Description:
1. Extensive hands-on experience on GitHub Actions writing workflows in YAML using re-usable templates
2. Extensive hands-on experience with application CI/CD pipelines both for Azure and on-prem for different frameworks
3. Hands on experience with Azure DevOps and migration programs of CI/CD pipelines preferably from Azure DevOps to GitHub Actions
4. Proficiency in integrating and consuming REST APIs to achieve automation through scripting
5. Hands on experience with atleast 1 scripting language and has done out of box automations for platforms like People Soft, SharePoint, MDM etc
6. Hands on experience with CI/CD of databases
7. Good to have experience with infrastructure-as-code including ARM templates Terraform Azure CLI Azure PowerShell modules
8. Exposure to monitoring tools like ELK Prometheus Grafana
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
A little about us...
Role: Java Associate Principal Architect
Location: Berkeley heights, NJ
Job Description:
Project Overview:
Project requires someone having 12+ years of experience, having good AWS cloud architecture knowledge and can handle the cloud network & service design independently
Has good Spring Batch expertise and has done file processing applications
Has good experience in Microservices patterns and Event-driven architectures (e.g., Outbox pattern to ensure data consistency and reliable message delivery)
Has hands-on experience in Cloud IaC using Terraforms & Gitlab
Candidate to be Tech Architect role for new development project with expertise on below skills.
Java/Microservices
Java, Spring boot
Spring Batch (File processing)
REST API Specs, Event Schemas
Transaction Management
Business Rules Engine
Data model and Schema Design
AWS Cloud
Network & Infra Architecture - VPC, Subnet, Security Groups
Services - SQS, S3, Transfer Family
EKS / EC2 / Fargate
PostgressSQL, Dynamo DB
Terraform
CICD
Gitlab
SonarQube
Fortify
Jfrog Antifactory
Deployment Strategy BG, Canary
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Ent. Lvl to Sen. Lvl DBAs, IT Proj Mngrs, Sftwr Dvlprs, QA Anlysts, Sftwr Engnrs, are needed for our Middlesex, NJ Office. Must be willing to trvl to set up sys to var clients at unanticipated locations across the nation. Salary: $102086-$189592. Pls send resume, Cvr Ltr., & Sal. Req. to Agiletal Techs, Inc. 400 South Avenue, Suite 8, Middlesex, NJ -- 08846.
JobiqoTJN. , Location: Middlesex, NJ - 08846
Job Purpose
To use your unique talents, experience, skills, education and enthusiasm to complete the Operations team and to recognize that your contribution is essential to the vision of Ring Container Technologies.
Key Responsibilities and Duties
Ensure the safe and efficient operation of all equipment to meet or exceed company established Overall Equipment Effectiveness (OEE) expectations and customer quality expectations.
- Monitor equipment OEE for inefficiencies and recommend and/or make necessary improvements.
- Develop improvements for safer and more efficient operations.
- Ensure all machines guards are in place and functional.
- Ensure all unsafe conditions are corrected immediately.
- Ensure Lock out / Tag out policy is followed.
- Troubleshoot all major problems.
Responsible for continuing/implementing the Ring Family Culture in the facility.
- Employees are the first priority, production is secondary.
- Welcome employees to the plant every day inquiring about their personal lives and showing that Ring cares about our employees.
- Manage by walking around during the shift initiating conversations with questions regarding the well-being of the employee.
- Catch someone doing something well and praise. Recognize their efforts.
- Understand that all employees are people and all of us have challenges. Search for the reason behind the issue, actively listen and resolve to the benefit of all.
Responsible for leading and supporting employee engagement initiatives.
- Conduct focused walks semi-weekly through the plant to engage with the employees.
- Utilizing active listening skills, ask probing questions that encourage employee input on issues or opportunities related to safety, quality, performance, goals, scheduling, teamwork, etc.,
- Note opportunities for improvement and potential solutions based on employee input.
- Develop strategies that all for employee led teams to implement or ‘try’
- Provide ongoing feedback to employee led teams and support efforts that lead to improved results, even during times of initial failure.
- Celebrate wins and recognize employees participating on successful teams.
Educate plant personnel on safe and proper operation of machinery, ensuring all employees receive proper and timely training.
- Develop problem solving and troubleshooting skills in maintenance personnel.
Maintain accurate and sufficient parts inventory while meeting the established budget.
- Order and maintain min/max inventory levels of repair and/or replacement parts.
Schedule and coordinate appropriate downtime to effectively perform preventative maintenance on all equipment.
- Ensure equipment is clean and in ‘showroom condition’.
- Pro-active in addressing machine inefficiencies during preventative maintenance.
Maintain Computerized Maintenance Management Software (CMMS) system.
- Maintain equipment files, vendor records, quotes, manuals, repair records, etc.
- Record maintenance and repair costs; control costs through use of appropriate repair and/or purchasing methods.
Coordinate with quality personnel to ensure machines are manufacturing products that exceed customer quality expectations.
Schedule and coordinate all Total Productive Manufacturing (TPM) events with maintenance and production personnel.
- Provide necessary training to all employees.
- Establish and maintain TPM standards on all equipment.
- Schedule events to ensure equipment meets TPM standards.
Maintain employee documentation and schedule labor to meet budget requirements.
- Maintain performance evaluations, attendance records and review time cards.
- Direct the work of employees to correct improper work habits and/or behavior; reward good job performance and take corrective action as required.
Communicate problems, progress reports and continuous improvement ideas to management staff, maintenance and production personnel.
May perform the duties of Production Supervisor as needed or required.
Support the development, implementation, maintenance and ongoing improvement of food safety, food defense, and quality systems to ensure compliance with federal, state, and local government regulatory food safety requirements and Safe Quality Food Institute (SQFI) or British Retail Consortium (BRC) standards.
- Ensure maintenance employees adhere to food safety, food defense, and prerequisite programs (such as security, pest control, foreign material control, allergen control, chemical control, etc.) as required.
- Ensure all maintenance work is performed in a food-safe manner to prevent contamination and that housekeeping duties are performed and documented according to the Master Cleaning Schedule.
- Foster a culture of safety, quality, and continuous improvement which proactively recognizes and addresses deficiencies.
- Ensure that sufficient maintenance budget is created each year to maintain a high standard of quality and food safety of the facility structure and all equipment.
Experience, Educational and Technical Qualifications
Our Maintenance Manager must have a minimum of 5 years supervisory experience in a manufacturing environment and a 4 year technical degree and/or equivalent military experience. He/she must have the ability to provide technical guidance through past experience and industry knowledge. He/she should possess strong people skills, leadership qualities, managerial abilities, a sense of urgency, accountability, business ethics, professionalism, self-motivation and the desire and focus to improve the business.
#LI-BH1
Ring Container Technologiesis an equal opportunity employer. It is the policy of Ring to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information.
In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system.
RESPONSIBILITIES
- Collect, analyze, and interpret data from various sources to generate reports and dashboards.
- Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.
- Identify trends, patterns, and anomalies in data to provide actionable insights.
- Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.
- Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.
- Provide insights to improve call center efficiency and customer experience.
- Develop reports to monitor agent performance and call center KPIs.
- Monitor and report on service levels, turnaround times, and customer feedback
- Analyze underwriting metrics and workflows to identify areas for process improvement.
- Create reports to track underwriting performance and efficiency.
- Create reports to track sales performance and efficiency.
- Develop dashboards and visualizations to track performance and identify opportunities for enhancement.
- Analyze existing processes and automate manual functions through technology
- Work closely with department heads and team members to understand data needs and reporting requirements.
- Present findings and recommendations to stakeholders in a clear and actionable manner.
- Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy.
- Identify and implement best practices for data collection, analysis, and reporting.
- Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness.
- Serve as a backup programmer for the Client Letter system.
- Program and debug client letters, run batch jobs, and resolve any related issues.
QUALIFICATIONS
- Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.
- Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
- Strong analytical skills with the ability to interpret complex data and present findings clearly.
- Experience with call center metrics and underwriting processes is a plus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and ability to work independently with minimal supervision.
- Ability to manage multiple projects and deadlines effectively.
SALARY RANGE
The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
- 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Annual 401(k) Employer Contribution
- Free onsite gym at our Woodbridge Location
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
- Robust health and wellness program and fitness reimbursements
- Various Paid Family leave options including Paid Parental Leave
- Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
As a Data Science/Data Engineer Intern, you will work on cutting-edge analytical and data engineering projects that drive measurable business impact across pricing, underwriting, marketing, and claims.
This internship is ideal for a technically curious, motivated problem-solver who wants hands-on data science experience.
RESPONSIBILITIES
- Support the design, construction, and optimization of robust data pipelines to enable machine learning and analytical modeling.
- Contribute to the design and implementation of data and ML workflows using orchestration tools such as Dagster, Airflow, or similar frameworks.
- Help implement data quality checks, validation routines, and monitoring for automated data workflows.
- Assist in organizing and managing internal GitHub repositories to standardize ML project structures and best practices.
- Collaborate with data scientists and engineers to automate the ingestion, transformation, and delivery of data for model development.
- Contribute to initiatives migrating analytical processes into cloud-based data lake architectures and modern platforms such as AWS or Snowflake.
- Develop reusable and well-tested code to support analytical pipelines and internal tools using Python and SQL.
- Conduct data mining, cleansing, and preparation tasks to build high-quality analytical datasets.
- Participate in model development, including data profiling, model training, validation, and interpretation.
- Build and evaluate predictive models that enhance profitability through improved segmentation and estimation of insurance risk.
- Assist in studies evaluating new business models for customer segmentation, retention, and lifetime value.
- Collaborate with business leaders to translate insights into operational improvements and cost efficiencies.
QUALIFICATIONS
- Currently pursuing or recently completed a Master’s in Data Science, Computer Science, Statistics, Economics, or related field.
- Proficiency in Python (Pandas, NumPy, Scikit-learn, XGBoost, or PyTorch) and SQL.
- Understanding of data engineering concepts, ETL/ELT workflows, and machine learning deployment.
- Exposure to workflow orchestration tools (e.g., Airflow, Dagster, Prefect) and Git/GitHub for collaborative development.
- Familiarity with Docker, CI/CD pipelines, and infrastructure-as-code tools such as Terraform preferred.
- Knowledge of AWS cloud services such as S3, Lambda, EC2, or SageMaker a plus.
- Experience with common modeling techniques (e.g., GLM, tree-based models, Bayesian statistics, NLP, deep learning) through coursework or projects.
- Strong analytical, communication, and problem-solving skills.
- A self-starter mindset, with attention to detail and enthusiasm for learning new technologies.
SALARY RANGE
The pay range for this position is $35 hourly.
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent."