Information Technology Jobs in Parma, OH

Position Summary

The Director of First Impressions is the welcoming face and voice of our firm. This role is responsible for creating an exceptionally positive, professional, and memorable first impression for every client, visitor, and caller. From the moment someone walks through our doors or picks up the phone, the Director of First Impressions sets the tone for the SEIA experience, one that is warm, polished, and client-centric.

This role oversees front-desk operations and provides broad administrative and office support as needed. The Director of First Impressions consistently upholds the highest standards of professionalism, ethics, confidentiality, and regulatory compliance, and models those standards in all interactions with clients, advisors, associates, and staff.

Work Schedule: Monday–Thursday, 8:30 am–4:30 pm; Friday, 8:30 am–1:00 pm

KEY RESPONSIBILITIES

Client & Visitor Experience

• Serve as a brand ambassador for SEIA through professional appearance, demeanor, and attitude
• Greet all visitors with genuine warmth, natural enthusiasm, and consistent eye contact
• Ensure accurate name pronunciation and greet visitors by name whenever possible
• Ask thoughtful questions that demonstrate sincere interest and familiarity with each visitor
• Create a welcoming environment that makes every client feel valued and at ease
• Offer hospitality services, including hanging coats and offering beverages (water, coffee, tea, soft drinks)
• Notify appropriate staff of client arrivals promptly and professionally

Telephone & Communication

• Answer incoming calls with a welcoming tone and voice inflection that conveys priority and care
• Maintain an upbeat, positive, and solution-oriented demeanor on every call
• Monitor and manage the general voicemail inbox and route messages appropriately

Office & Front Desk Operations

• Set the standard for professionalism and service excellence across the office
• Sort and distribute incoming U.S. mail
• Coordinate UPS shipments and operate shipping software
• Monitor, order, and restock office, facility, and equipment supplies
• Coordinate scheduling, setup, and upkeep of conference rooms
• Maintain cleanliness and organization of common areas and kitchen spaces

Administrative & Team Support

• Provide administrative support to staff and advisors as needed
• Assist with office-wide initiatives and special administrative projects
• Coordinate ordering and delivery of office services
• Support the planning and execution of client and internal office events

Professional Standards

• Consistently adhere to firm policies, legal and regulatory requirements, and ethical standards
• Interact with all clients, staff, associates, and advisors with professionalism, respect, and discretion
• Demonstrate initiative, attentiveness, and a proactive approach to anticipating needs

QUALIFICATIONS

• Strong verbal and written communication skills with attention to detail
• Warm, friendly, and professional attitude
• Excellent interpersonal, organizational, and customer service skills
• Ability to multitask and manage front-office responsibilities effectively
• Proficiency with Microsoft Word, Outlook, Excel, and OneDrive; comfortable using office technology
• High school diploma or equivalent; prior administrative or customer service experience preferred

JOB DESCRIPTION

Insight Global is seeking a Growth Specialist for our client, a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America’s fastest-growing community-based broadband network. The Growth Specialist will play a key role in expanding access to high-speed home internet across Cleveland by helping new customers subscribe to our client's internet service. This role will focus on high-volume outbound calling, community outreach, and lead follow-up to identify potential subscribers and guide them through the process of signing up for service. The Growth Specialist will work closely with the Customer Experience and Installation teams to ensure customers understand installation requirements and experience a smooth onboarding process. Success in this role will require strong communication skills, persistence, task orientation, and a genuine interest in helping connect Cleveland residents to superior internet service that supports work, education, and daily life.

Responsibilities:

- Contact potential customers from a provided list to introduce our home internet services and schedule installations.

- Conduct high-volume outbound calls to follow up on leads generated from marketing campaigns and community outreach.

- Utilize sales tools such as HubSpot with Serviceability Score (Serviceability Tool) to prioritize high-scoring leads and eliminate those not qualifying.

- Conduct basic market and competitor research to better understand customer needs and position our service as a strong solution.

- Build rapport with potential customers, explain service benefits, and address concerns or objections.

- Guide customers through the process of signing up for our internet service, ensuring they understand installation requirements and what to expect during the installation process.

- Proactively schedule installations and coordinate with internal teams to ensure timely service delivery.

- Address customer concerns to reduce last-minute cancellations and improve conversion rates. - Provide excellent customer service to maintain customer satisfaction and support long-term relationships.

- Meet outreach and subscriber growth targets through direct outreach and follow-up activities.

- Track sales activity, customer interactions, and outcomes in HubSpot and provide regular reports to leadership.

REQUIRED SKILLS AND EXPERIENCE

- Strong phone communication skills and comfort with high-volume outbound calling

- Experience in sales, customer engagement, community outreach, or a related role

- Familiarity with sales tools such as HubSpot or other CRM systems is preferred

- Ability to effectively manage customer relationships and address objections or concerns.

- Self-motivated with a goal-oriented mindset and the ability to work independently.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Global Controller

Location: United States; Remote, EST working hours (hybrid if near Cleveland, OH or Atlanta, GA office)

Experience: Director

Job Function: Accounting & Finance

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Global Controller is a leader and operator who will report directly to the Chief Accounting Officer (CAO). As the Global Controller for the consolidated company, the position will oversee & influence accounting operations and directly supports the CAO, CFO & other executive/leadership teams. This role is an integral part of our operations as it will oversee daily financial operations including accounting, treasury, and management reporting. The role requires proven industry experience as an accountant, preferably in a senior role, as well as management experience in order to delegate and grow the team. As a strong communicator and skilled financial analyst, the goal is to assist streamlining closing cycles, procurement, payroll, and financial reporting as well as produce thorough financial status reports for senior management to help drive strategy, improve our operational efficiency, and aid in our continued growth.

Applicants must hold U.S (United States) citizen or U.S. permanent resident status.

Job Responsibilities

• 
  
• Direct all aspects of consolidated global financial reporting, ensuring seamless integration of international subsidiaries while maintaining accuracy in financial statements
  
• Accountable for ensuring consistent compliance of corporate accounting principles and procedures in full compliance with US GAAP and coordinate with local accountants on local reporting requirements (e.g. IFRS)
  
• Act as a strategic partner to the CAO and exec team by analyzing financial performance, identifying trends/variances, and providing data-driven assumptions to inform budgeting and forecasting
  
• Lead the relationship with external auditors to ensure the timely and successful completion of annual audits and regulatory filings globally
  
• In partnership with tax department, manage global tax accounting and transfer pricing
  
• Manage and drive efficient monthly and quarterly close cycles by leveraging & evaluating existing tooling as well as support innovation by adopting AI, new advanced tooling, and automation to enhance speed and accuracy
  
• Design, monitor, and enforce an internal control environment to protect global assets and ensure organizational integrity
  
• Maintain organizational readiness for potential M&A and capital market events by maintaining an 'audit-ready' environment and leading the technical purchase accounting / operational integration of new entities
  
• Build and foster a strong team culture as we scale and delegate further functions & specialization as well as provide training, mentorship, feedback, and coaching to the accounting teams and direct reports
  
• Collaborate with cross-functional teams to support business initiatives and drive financial efficiency.
  

Minimum Qualifications, Education, and Skills

• 
  
• 10+ years of experience in senior accounting/finance leadership roles
  
• Bachelor's Degree in Finance, Accounting or Economics (CPA preferred)
  
• Proven track record managing multi-entity consolidations, timely close cycles, audits, transfer pricing, financial controls and international compliance across US GAAP, IFRS, and local GAAPs
  
• Familiarity with Software-as-a-Service (SaaS) or subscription-based revenue recognition and financial reporting
  
• Strong interpersonal skills for managing relationships with execs, auditors, banking partners, and external stakeholders
  
• Ability to manage, coach, and lead teams, ensuring alignment between accounting and the broader business
  
• A significant plus is proficiency with NetSuite, FloQast, and Salesforce and experience leveraging AI tooling for process automation and optimization
  

Travel Requirements
Up to 5% travel required

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Field & Channel Marketing Manager, West & APAC

Location: United States; Remote or Canada

Experience: Mid-Senior Level

Job Function: Marketing

Employment Type: Full-time

Industry: Computer & Network Security

The Field & Channel Marketing Manager, West/APAC is a key member of the global marketing team, reporting directly to the Manager, Field & Channel Marketing, Americas. You will be a key leader in driving the success of our field and channel marketing efforts. You will collaborate with cross-functional teams to develop and execute targeted and comprehensive marketing plans, build and maintain strong partner relationships, manage events, and drive demand generation and pipeline acceleration. Your role will be crucial in measuring the effectiveness of marketing efforts and ensuring alignment with company goals and partner objectives.

• 
  
• Work closely with Enterprise Sales and Channel Account Managers to deliver programs that contribute to opportunity creation and pipeline acceleration at a rep, team, and regional level.
  
• Work closely with other functions in marketing, e.g., Product Marketing, Brand, and Digital, to bring together exciting content for all campaigns and events.
  
• Strategic Planning: Develop and execute comprehensive field and channel marketing plans that align with company goals and partner objectives.
  
• Partner Relationship Management: Cultivate and maintain strong relationships with key partners to drive joint marketing initiatives and ensure partner enablement.
  
• Campaign Development: Working with the Campaign's team to execute marketing campaigns tailored to channel partners and local field markets.
  
• Content Creation: Oversee marketing collateral, sales enablement materials, and social assets to support partners and field marketing.
  
• Event Management: Lead planning, production, and execution of partner and field marketing events including events, dinners, meetups, tradeshow, etc. with the purpose of demand generation and pipeline acceleration.
  
• Track: Leverage Salesforce and Domo to manage marketing campaigns and to communicate outcomes.
  
• Report: Demonstrate program success, and quarterly goals, and compile performance reports.
  

• 
  
• 5+ years' experience in Field and Channel Marketing in B2B marketing roles and a track record of working directly with a sales organization, ideally software/SaaS, preferably in a scale-up/challenger environment.
  
• Experience delivering successful strategies for creating demand in the field, with and without partners.
  
• Strong collaboration & negotiation skills, showing the ability to influence without ownership, gaining support and trust across the organization to achieve agreed-upon business outcomes.
  
• Excellent and creative communicator with proven ability to convey complex ideas and data in written, presentation, and spoken formats to a variety of audiences, including sales, customers, prospects, and channel partners.
  
• Outstanding project management skills and the proven ability to manage multiple complex initiatives in parallel.
  
• Metrics-driven with demonstrated analytical skills and the ability to work strategically and tactically.
  
• Excels in a quickly changing environment and can prioritize projects and communicate priorities.
  
• Hands-on experience using Asana, HubSpot, Domo, Salesforce, BrightTALK, or equivalent tools.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Manager, Engineering

Location: United States or Canada; Remote

Experience: Senior/Manager

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Leads a team of engineers, managing day-to-day activities and project goals. Drives technical excellence, supports team development, and ensures successful execution of engineering tasks.

Applicants must hold U.S. citizenship.

Job Responsibilities

• 
  
• Lead and manage a team of engineers, focusing on project execution and team development.
  
• Ensure that engineering work aligns with technical and business requirements.
  
• Oversee project planning, execution, and delivery, managing timelines and resources.
  
• Collaborate with product managers and other teams to drive project success.
  
• Implement and maintain engineering processes and best practices.
  
• Monitor and ensure the quality of engineering deliverables.
  
• Provide guidance and support to team members, fostering their growth.
  
• Address and resolve technical and project-related issues.
  
• Manage resource needs and allocation for engineering projects.
  
• Track and report on project progress and team performance.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree in Computer Science, Engineering, or a related field
  
• 7+ years of experience in software engineering, with at least 3 years in a leadership role.
  
• Excellent managerial and organizational skills, strong decision-making, and resource allocation.
  
• Proficiency in team management, process improvement, and effective communication.
  
• Ability to manage multiple teams, ensure alignment with company goals, and drive performance improvements.
  
• Ability to oversee project execution, collaborate across departments, and ensure timely delivery of high-quality software products.
  
• Comprehensive knowledge of departmental operations, budget management, and strategic planning.
  
• Knowledge of software development life cycle, agile methodologies, and performance optimization.
  

Technical Skills and Experience

• 
  
• Hand-on experience with programming in C/C++ and Go.
  
• Strong background in building scalable software systems for multi-cloud (AWS, Azure) and on-premise environments.
  
• Experience with cryptographic libraries and frameworks.
  
• Experience integrating with external systems using APIs for push-based (webhooks, pub/sub, streaming) and pull-based (polling, REST/RPC/gRPC) data exchange.
  
• Strong knowledge of event-driven and message-oriented architectures, using tools such as Kafka, cloud-native pub/sub systems or similar.
  
• Familiarity with containerization (docker, podman) and orchestration (Kubernetes) for deployment and scaling in distributed environments.
  
• Experience with deep cryptographic object inspection, secure protocol implementation (TLS, PKI, key management), and certificate validation a big plus.
  
• Experience with static analysis tools and techniques, including parsing, bytecode analysis, and vulnerability detection a big plus.
  
• Exposure to endpoint agents, scanning tools, and security integrations a big plus.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee's in 1999.

Over the next two decades we grew by building new stores and acquiring other franchise operators to become the largest Applebee's franchisee in the world.

This strong foundation is what allowed Flynn Group to expand into other brands, countries, and industries.

We have over 460 Applebee's restaurants in 24 states.

Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world.

Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness.

Our primary mission is to be the premier operator within each of these brands.

We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Position Description As an Applebee's Assistant Manager, you will be engaged in all aspects of the day-to-day operations at the restaurant.

You are responsible for getting guests and staff passionate about their experience every day at Applebee's.

You will need to be team leader, excellent problem solver, handle stress and rise above.

You will work hard, but have an outstanding time doing it! Essential Duties and Responsibilities
- Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.

- Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.

- Ensures the immediate response and correction of all verbal guest complaints to self and staff.

- Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.

- Maintains departmental inventory levels.

- Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.

- Effectively schedules employees to meet sales demands.

- Maintains effective safety and security programs.

- Promotes and leads restaurant organization, cleanliness and sanitation.

- Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.

- Promotes quality recruitment and referrals of potential team member and management candidates.

- Promotes Flynn | Applebee's training procedures for new managers.

- Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.

- Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.

- Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.

- Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.

- Assures compliance with company policies, practices and procedures.

- Responsible for controlling cost in assigned department.

- Compliance with local, state and federal laws, regulations and guidelines.

- Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.

- Responsible for preparing and submitting accurate daily paperwork.

- Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.

- Provides a role model for managers and employees.

- Develops self on all store related technology.

- Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant.

This includes cooking on the line, expo, seating guests, bartending, etc.

- Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience
- At least 2-3 years restaurant management experience
- Serve Safe Food and Serve Safe Alcohol Certifications also a plus Physical Standards: Must have the ability to:
- Work various shifts ranging in hours, including weekends.

- Stand and exert well-paced mobility for up to ten (10) hours in length.

- Safely lift pots, pans, glassware, boxes, etc.

up to 50 pounds in weight.

- Read and write to facilitate communication.

Must possess finger and hand dexterity for using small tools and equipment.

For a copy of Flynn Group's Workplace Privacy Notice, please visit Flynn Group is an equal opportunity employer.

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.

If you require any accommodation or adjustments throughout the application process, please let us know.

We look forward to reviewing your application and potentially welcoming you to our premier team!

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee's in 1999.

Over the next two decades we grew by building new stores and acquiring other franchise operators to become the largest Applebee's franchisee in the world.

This strong foundation is what allowed Flynn Group to expand into other brands, countries, and industries.

We have over 460 Applebee's restaurants in 24 states.

Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world.

Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness.

Our primary mission is to be the premier operator within each of these brands.

We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Position Description As an Applebee's Assistant Manager, you will be engaged in all aspects of the day-to-day operations at the restaurant.

You are responsible for getting guests and staff passionate about their experience every day at Applebee's.

You will need to be team leader, excellent problem solver, handle stress and rise above.

You will work hard, but have an outstanding time doing it! Essential Duties and Responsibilities
- Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.

- Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.

- Ensures the immediate response and correction of all verbal guest complaints to self and staff.

- Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.

- Maintains departmental inventory levels.

- Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.

- Effectively schedules employees to meet sales demands.

- Maintains effective safety and security programs.

- Promotes and leads restaurant organization, cleanliness and sanitation.

- Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.

- Promotes quality recruitment and referrals of potential team member and management candidates.

- Promotes Flynn | Applebee's training procedures for new managers.

- Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.

- Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.

- Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.

- Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.

- Assures compliance with company policies, practices and procedures.

- Responsible for controlling cost in assigned department.

- Compliance with local, state and federal laws, regulations and guidelines.

- Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.

- Responsible for preparing and submitting accurate daily paperwork.

- Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.

- Provides a role model for managers and employees.

- Develops self on all store related technology.

- Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant.

This includes cooking on the line, expo, seating guests, bartending, etc.

- Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience
- At least 2-3 years restaurant management experience
- Serve Safe Food and Serve Safe Alcohol Certifications also a plus Physical Standards: Must have the ability to:
- Work various shifts ranging in hours, including weekends.

- Stand and exert well-paced mobility for up to ten (10) hours in length.

- Safely lift pots, pans, glassware, boxes, etc.

up to 50 pounds in weight.

- Read and write to facilitate communication.

Must possess finger and hand dexterity for using small tools and equipment.

For a copy of Flynn Group's Workplace Privacy Notice, please visit Flynn Group is an equal opportunity employer.

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.

If you require any accommodation or adjustments throughout the application process, please let us know.

We look forward to reviewing your application and potentially welcoming you to our premier team!

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee's in 1999.

Over the next two decades we grew by building new stores and acquiring other franchise operators to become the largest Applebee's franchisee in the world.

This strong foundation is what allowed Flynn Group to expand into other brands, countries, and industries.

We have over 460 Applebee's restaurants in 24 states.

Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world.

Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness.

Our primary mission is to be the premier operator within each of these brands.

We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Position Description As an Applebee's Assistant Manager, you will be engaged in all aspects of the day-to-day operations at the restaurant.

You are responsible for getting guests and staff passionate about their experience every day at Applebee's.

You will need to be team leader, excellent problem solver, handle stress and rise above.

You will work hard, but have an outstanding time doing it! Essential Duties and Responsibilities
- Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.

- Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.

- Ensures the immediate response and correction of all verbal guest complaints to self and staff.

- Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.

- Maintains departmental inventory levels.

- Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.

- Effectively schedules employees to meet sales demands.

- Maintains effective safety and security programs.

- Promotes and leads restaurant organization, cleanliness and sanitation.

- Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.

- Promotes quality recruitment and referrals of potential team member and management candidates.

- Promotes Flynn | Applebee's training procedures for new managers.

- Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.

- Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.

- Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.

- Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.

- Assures compliance with company policies, practices and procedures.

- Responsible for controlling cost in assigned department.

- Compliance with local, state and federal laws, regulations and guidelines.

- Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.

- Responsible for preparing and submitting accurate daily paperwork.

- Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.

- Provides a role model for managers and employees.

- Develops self on all store related technology.

- Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant.

This includes cooking on the line, expo, seating guests, bartending, etc.

- Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience
- At least 2-3 years restaurant management experience
- Serve Safe Food and Serve Safe Alcohol Certifications also a plus Physical Standards: Must have the ability to:
- Work various shifts ranging in hours, including weekends.

- Stand and exert well-paced mobility for up to ten (10) hours in length.

- Safely lift pots, pans, glassware, boxes, etc.

up to 50 pounds in weight.

- Read and write to facilitate communication.

Must possess finger and hand dexterity for using small tools and equipment.

For a copy of Flynn Group's Workplace Privacy Notice, please visit Flynn Group is an equal opportunity employer.

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.

If you require any accommodation or adjustments throughout the application process, please let us know.

We look forward to reviewing your application and potentially welcoming you to our premier team!

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee's in 1999.

Over the next two decades we grew by building new stores and acquiring other franchise operators to become the largest Applebee's franchisee in the world.

This strong foundation is what allowed Flynn Group to expand into other brands, countries, and industries.

We have over 460 Applebee's restaurants in 24 states.

Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world.

Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness.

Our primary mission is to be the premier operator within each of these brands.

We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Position Description As an Applebee's Assistant Manager, you will be engaged in all aspects of the day-to-day operations at the restaurant.

You are responsible for getting guests and staff passionate about their experience every day at Applebee's.

You will need to be team leader, excellent problem solver, handle stress and rise above.

You will work hard, but have an outstanding time doing it! Essential Duties and Responsibilities
- Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.

- Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.

- Ensures the immediate response and correction of all verbal guest complaints to self and staff.

- Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.

- Maintains departmental inventory levels.

- Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.

- Effectively schedules employees to meet sales demands.

- Maintains effective safety and security programs.

- Promotes and leads restaurant organization, cleanliness and sanitation.

- Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.

- Promotes quality recruitment and referrals of potential team member and management candidates.

- Promotes Flynn | Applebee's training procedures for new managers.

- Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.

- Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.

- Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.

- Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.

- Assures compliance with company policies, practices and procedures.

- Responsible for controlling cost in assigned department.

- Compliance with local, state and federal laws, regulations and guidelines.

- Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.

- Responsible for preparing and submitting accurate daily paperwork.

- Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.

- Provides a role model for managers and employees.

- Develops self on all store related technology.

- Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant.

This includes cooking on the line, expo, seating guests, bartending, etc.

- Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience
- At least 2-3 years restaurant management experience
- Serve Safe Food and Serve Safe Alcohol Certifications also a plus Physical Standards: Must have the ability to:
- Work various shifts ranging in hours, including weekends.

- Stand and exert well-paced mobility for up to ten (10) hours in length.

- Safely lift pots, pans, glassware, boxes, etc.

up to 50 pounds in weight.

- Read and write to facilitate communication.

Must possess finger and hand dexterity for using small tools and equipment.

For a copy of Flynn Group's Workplace Privacy Notice, please visit Flynn Group is an equal opportunity employer.

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.

If you require any accommodation or adjustments throughout the application process, please let us know.

We look forward to reviewing your application and potentially welcoming you to our premier team!

Title: Trademark Paralegal

FLSA Status: Non-Exempt

Department: Trademarks

Position Status: Full-Time

Manager (position): Executive Director

Salary Grade/Range: $75,000 - $90,000

Location: Cleveland, OH (hybrid, on-site required)

Last Updated: January 23, 2026

Position Description

Renner Otto is an intellectual property (IP) law firm located in Cleveland’s Playhouse Square. We’re committed to “Advancing Innovation” because we believe that a great idea can change the world.  Our highly skilled and professionally recognized attorneys have focused on protecting those ideas since 1880. We are committed to a world class work environment with very competitive compensation for outstanding work.

We are seeking a Trademark Paralegal who will be responsible for documents and processes relating to trademarks. Trademark Paralegals will be expected to perform all job duties with a commitment to providing outstanding value-added service to clients and maintaining an atmosphere of teamwork and continuous improvement. This position has time-keeper requirements of 1,400 billable hours annually.

Essential Functions and Duties

The Trademark Paralegal supports attorneys in the overall operations of the firm. Responsibilities include but are not limited to: 

• First cut at availability searches: run the reports and conduct internet searches for common law uses, identify conflicting uses to be included in report, and begin draft of search report.
• Review watch reports.
• Basic investigation for enforcement opinions like prior registrations, use, users, etc.
• Conduct research in TMEP, etc.
• Firm understanding of trademark concepts like filing bases, use in commerce, and specimens to support ability for handling correspondence with clients and foreign associates.
• Prepare Office Action report letters including first draft of substantive comments.
• Ability to draft first cut of more substantive documents like basic office action arguments.
• Assist attorneys in enforcement actions including TTAB proceedings and proceedings in state and federal courts.

Required Experience

• Maintain files and track docket deadlines.
• Answer emails and work with clients/foreign associates to get info we need for filings, etc.
• Prepare estimates, provide timelines, and explain basic procedures for clients.
• Work independently with foreign associates and clients to get materials we need, like POAs, other forms, etc.
• Conduct correspondence with clients and foreign associates regarding trademark prosecution and enforcement.
• Proficiency with use of the USPTO’s online filing system, includes Trademark Center, Trademark Electronic Application System (TEAS), the Assignment Branch, and the Trademark Trial and Appeal Board (TTAB)
• WIPO filings and/or renewals
• Prepare and file submissions at the USPTO, including new applications, assignments, office action responses, requests for extensions of time, statements of use, and maintenance filings.
• Gather specimens of use for submission to the USPTO.
• Strong ability to work independently, high attention to detail, and ability to figure out the status of matters by independent research.
• Timekeeping

Required Skills

• Communication – Ability to communicate clearly and accurately both verbally and in writing.
• Computer/Technical – Expertise in MS Office products, docketing systems, e-billing software, etc. Technology savvy with a preference for working digitally.
• Organization/Planning – must be able manage multiple priorities and accurately track extensive details.
• Legal knowledge – Knowledge of a variety of trademark documentation and process.

Critical Competencies

• Detail Oriented – Shows a high level of care for the quality of the work and the accuracy of detailed information. 
• Flexible – Able to manage multiple priorities and respond quickly/positively to shifting demands and opportunities; ability to work under tight deadlines.
• Learning Agile – Proactively learns new skills, willing/able to learn new technologies, open to feedback and willing to take direction.
• Team Oriented – Prefers working in a team environment. Establishes and maintains good working relationships. Willing to help others and share knowledge and expertise.
• Professional – Communicates and behaves in a way that reflects positively on the firm and creates a great client experience.
• Demonstrates discretion – Can be trusted to handle confidential information discreetly.
• Problem Solving – Takes initiative to find ways to assist attorneys and advance client matters efficiently and without being asked to. 

Basic Qualifications

• Bachelor’s degree and/or Paralegal certification (or equivalent experience) required.
• 3-5 years’ experience in trademarks required.
• Demonstrated experience and proficiency in using software technology including Microsoft Word, Outlook, Excel, and IP docket software, USPTO and WIPO filing systems.
• Preferred experience: Anaqua, Westlaw