Information Technology Jobs in Orem Ut Flexible

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At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The PCAS department is seeking an embedded firmware engineer for algorithm development and implementation in a variety of electromechanical control assemblies.

What You Will Do

• You will help design, implement and verify motor control embedded firmware designs for current and future Control Actuation Systems.
• You will implement digital control algorithms in C/C++ in conjunction with the Controls and Algorithms team.
• Additionally, you will interact with mechanical and electrical design engineers and vendors to optimize hardware designs.

What You Will Learn

• You will have the opportunity to perform hands-on hardware and firmware integration and verification testing in a laboratory environment.
• Solid understanding of C/C++ development, experience with MATLAB/Simulink and the ability to work with electrical and mechanical hardware.
• You will have the opportunity to mentor early career engineers.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience.
• A minimum of 8 years of experience in embedded firmware design, development and/or verification.
• Experience with C/C++ development on any embedded hardware platforms.
• Experience with model development and data analysis in MATLAB/Simulink
• Ability to obtain and maintain a US security clearance prior to the start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Qualifications We Value

• Experience of developing firmware or software for safety significant environments including requirements development and traceability, design decomposition and documentation, static code analysis, design to safety critical coding standards such as MISRA-C, test case development, code coverage including modified decision/code coverage (MC/DC), code coverage analysis and formal qualification testing.
• A working understanding of configurable logic (FPGA firmware) and VHDL.
• Experience implementing digital control algorithms in hardware including embedded microcontrollers, digital signal processors, FPGAs and a working understanding of serial communication interfaces, analog to digital converters, and PWM generators.
• Experience working with and integrating hardware.
• Basic understanding of modeling and controls of electric motors and solid background in PMSM motor fundamentals
• Digital and analog signal electronics design, development and verification.
• Use of software/firmware configuration management tools such as GIT, Subversion or similar tools
• Strong verbal and written communication and ability to work hands-on in teams.
• Basic proficiency with model development and data analysis in MATLAB/Simulink

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• Relocation Eligibility

Learn More & Apply Now! (Optional)

• Please consider the following role type definition as you apply for this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Be part of something powerful!

Are you excited by innovative products to support Clean Energy, and want to work for a company that paves the way for an emission-free and carbon neutral future? If it’s a yes, then we have the perfect job for you.

SFC Energy LLC is a leading technology company specializing in cutting-edge DMFC (Direct Methanol Fuel Cell) and Hydrogen Fuel Cell solutions for stationary and mobile hybrid power solutions. Committed to sustainability and technological excellence, we are pioneers in providing clean energy solutions for diverse industries. SFC Energy is headquartered in Brunnthal/Munich, Germany and operates in the Netherlands, Romania, UK, Canada, Denmark and India. We are now further expanding our presence in the United States with Sales, Service and production in Utah.

We are looking for a Proposal and Inside Sales Representative (m/f) – Orem, Utah

In this role, you will be the first point of contact for our U.S. customers, providing accurate, high-quality proposals and quotations while ensuring a smooth and professional customer experience. You will collaborate closely with colleagues in the U.S., Canada, and Germany to support the full sales cycle — from initial inquiry through order processing and delivery — leveraging your SAP and CRM expertise to maintain accuracy and efficiency.

Why you should join us?

It’s an exciting time to be part of SFC Energy. Show us how much energy you’re holding and feel empowered to be your best, helping us to shape the future of sustainable energy generation. SFC Energy LLC is a fast growing company, part of SFC Energy AG, a German listed company (F3C) which is strongly driven by technological innovation. Here you will find an exciting environment to work in, challenging tasks and a fantastic team.

What We Expect?

• Completed commercial training, ideally with a focus on inside sales or a related qualification.
• Minimum of 3 years’ experience in inside sales, proposals, or customer solutions — preferably within a manufacturing or technical environment.
• A strong level of experience and knowledge of SAP is a must.
• Experience using Salesforce (CRM) or other CRM platforms.
• Strong skills in Microsoft Office (Word, Excel, PowerPoint).
• High attention to detail, with the ability to manage multiple priorities and meet tight deadlines.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a customer-service mindset.
• A self-motivated team player with an entrepreneurial approach to work.

Roles and Responsibilities:

• Serve as the first point of contact for customers, handling inquiries, recording, and processing orders.
• Maintain proactive communication with customers and the outside sales team regarding proposals, orders, and delivery timelines.
• Pre-qualify leads, enter them into the Salesforce, and assign them to the sales team.
• Keep our customer database up to date in both Salesforce and SAP systems.
• Process and manage customer orders, ensuring accuracy and compliance with internal procedures.
• Collaborate with cross-functional teams across the U.S. and globally to support both new and existing business opportunities.
• Respond to inquiries about product availability, delivery schedules, freight costs, and shipping status.
• Support process improvement initiatives, including developing templates and documentation to improve team efficiency.

For more power: Our benefits

• Our core values drives us every day; and what we call SFC Spirit:

– Technology leadership

– The Customer comes first

– Shaping the future together with new ideas

– Sustainability through innovation

• We encourage freedom/independency, personal and professional growth
• Multidisciplinary team in a varied workplace
• Open door policy, active and helpful colleagues
• Training opportunities based on performance management
• Company health care
• Workplace culture programs and initiatives
• Strong employee culture.
• Salary range: $80,000–$90,000/ year, depending on experience.

Apply now!

Equal Opportunity & Application Statement

SFC Energy LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome all applicants who are authorized to work in the United States. Please note that we are unable to provide visa sponsorship for this role.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

About Auris

Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive.

Job Summary

Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to ultimately close deals within a fast sales cycle. As a Payroll Client Advisor you will report to a Payroll Division Manager and receive coaching from a Territory Manager. Activities include explaining our value proposition to clients via Atlas CRM, upselling current clients on other Heartland products and services, and maintaining regular communication with the Payroll Territory (PTM) and/or Payroll Division Manager (PDM).

Your role as a Payroll Client Advisor is to close sales of our business solutions with merchants throughout the area. You will work closely with your local PDM or PTM to set appointments with business owners in person or face to face via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Auris solutions to close sales in small to mid-sized businesses.

During the training period, your PDM or PTM will accompany you on your initial appointments to train you on our short-cycle sales process using our tablet based CRM platform, Atlas, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. After training you will have the opportunity to set your own work schedule to maximize the upside of 100% commission and the residuals on the business you bring in.

Responsibilities

• Responsible for prospecting new clients
• Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas.
• Responsible for achieving minimum production requirements, including setting first time appointments, to secure a WIN
• Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date.
• Attend weekly team meeting and weekly one-on-one with leader
• Additional responsibilities may be assigned as needed

Minimum Qualifications

• 18 years of age or older
• Valid Driver’s License and valid automobile insurance
• Successful completion of pre-employment background check
• Must live in area relative to job posting location
• At least two years of relevant experience
• Excellent prospecting, communication, presentation, and networking skills
• Works well independently and as part of a team
• Incentive-driven sales “hunter”
• Professional demeanor and impeccable integrity
• High sense of urgency and innate sales talent
• Enjoys cold-calling and speaking with people face to face
• Accountable for measurable, high-quality, timely results
• Ability to be in the field, a minimum of 50% of the time

Preferred Qualifications

• High school diploma/GED
• Prior experience in a B2B Sales role
• Prior experience with a CRM tool, such as Salesforce or Hubspot

Competencies

• Awareness
• Driven
• Resilient
• Respectful
• Committedness

Compensation (pay transparency) and Benefits

• It's W2! Medical, Dental, Life, & Disability benefits to keep you healthy and happy.
• We're not messing around with compensation. A first-year professional may expect an average of $120,000 - $170,000+ if you are in the top 25% in the form of uncapped weekly commissions, lifetime residuals, and portfolio equity.
• We know you're thinking about the future, so we've got a 401(k) and matching program to help you save up for your retirement.

***State Specific***

Nevada and Colorado

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world.

The Software organization develops software applications, including integration and test on missiles, launchers, radars, naval systems, fire control and other complex systems.  Our precision software and firmware integrate operating systems, device drivers, networking, and control software to bring together sensor, guidance, and flight control processing features to complete the mission.  The Software org is made up of several Centers located across the country, responsible for all aspects of the software development lifecycle.  Our 4000+ software engineers design, develop, and build innovative solutions for our customers.  Join our fast-paced agile teams on the leading edge of technology. 

As part of the Software Engineering Directorate’s (SWE) Effectors Center (EC) team, you will be an integral part of helping Raytheon further our vision to be the global leader in core and next-generation weapon and security solutions.  By any measure, Raytheon is an exciting and rewarding place to work.  We pride ourselves on developing mission-driven, world-class talent. The result is a workforce that takes pride in the company and consistently delivers superior solutions.

Our Principal Embedded Real-Time Software Developer/Integrator is a technical position that works in an Integrated Product Team (IPT) environment to architect, design, implement, test, debug, and deploy Software for Firmware (FPGA) and Hardware solutions that meet current and next generation autonomous avionics systems’ needs. Working with a cross-discipline team, the candidate must have experience developing, testing, and integrating software for edge or embedded devices and/or subsystems (like telecom, medical, IoT, automotive, or robotics) where hardware operation, time critical function, functional reliability, mission assurance, and safety might be major concerns.

The successful candidate will work with Product Owners, Chief Engineers, Management and other IPT members using Lean and/or Agile practices to ensure that embedded software is designed and developed to reliably operate toward the intended functions.

This position is within the Effectors Center of the Software organization, and is an onsite role located in Tucson, AZ.

What You Will Do

• Architecting, designing, implementing, testing, and debugging integrated embedded real-time software within heterogenous systems composed of firmware and hardware.
• Working within a cross-discipline team to define, refine, and improve product concept, implementation, testability, and guaranteed, measurable quality.
• Teaching, coaching, and mentoring less experienced staff.
• Contributing to proposals as well as preliminary and critical design reviews.
• Ability to obtain program access.

What You Will Learn

• Working across a product line in collaboration with other teams.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience.
• Experience including at least two of the following: Embedded C++ Software, Embedded Software Security, Software Architecture Design and implementation.
• Experience using embedded Real Time Operating Systems (RTOS) (e.g., Green Hills, Integrity, Wind River VxWorks, Linux, etc.).
• Experience developing complex systems involving the integration of hardware, firmware, and software.
• Ability to obtain Interim Secret Level U.S. government issued security clearance is required prior to start date with the ability to obtain program access after start. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Familiarity with rate monotonic theory, practice, and limitations.
• Familiarity with layered architectural principles, and their limitations.
• Familiarity with reading electrical schematics and relating it to software function.
• Familiarity with reading firmware source like VHDL or Verilog.
• Familiarity with assembly language in at least one processor/controller family.
• Experience using lab instruments like power-supplies, digital multi-meters, oscilloscopes, and logic analyzers.
• Experience with developing device drivers for bare-metal and/or OS applications.
• Experience leading engineering teams in delivering systems (of various size) involving the integration of hardware and software.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation Offered Based On Eligibility

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

• Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  

• Location Information: This position is onsite at our campus in beautiful Tucson, AZ. Tucson has a friendly, caring, and laid-back atmosphere, combined with the innovation and energy of a metropolitan region, and recognized as one of America’s 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature’s best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson’s fantastic weather lets residents enjoy the outdoors year-round.

• Virtual Fly Over City of Tucson & Community, YouTube Video Links

• “Raytheon In Tucson”: ,-az-location
• “Tucson is Awesome”: “Winter in Tucson”: TucsonSoftware

  As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

  The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

  RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

  Privacy Policy and Terms:

  Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world.

The Mechanical Engineering group in the Shipboard Effectors Department is currently searching for an experienced Mechanical Design Engineer to work on a multi-discipline team to support design and upgrades of Shipboard Effectors products and subsystems.

This is an onsite role and located in Tucson, AZ.  

What You Will Do:

• Utilizing strong mechanical hardware design experience and knowledge with ruggedized structures, interconnects, cooling, and electronics integration

• Supporting all phases of programs from capture and concept development through production

• Developing technical solutions to a wide range of complex problems related to the entire product life cycle including proposal, design, manufacture, integration and test of electronics for multiple military programs

• Supervising the definitions of mechanical outline and construction details, component selection and specification, mechanical and assembly drawings, electrical/RF layout, and delivering the final technical data package

• Employing transition-to-production practices with the ability to lead a design release into production

• Tracking, reporting, and meeting cost, schedule, quality, and performance requirements for the finished product, including Earned Value (EV) management and Estimate at Complete (EAC) inputs

• Preparing proposal inputs on behalf of the product area

• Providing technical conscience, challenged with making sure the product and process meet appropriate standards and requirements while helping to remove roadblocks

• Working with minimal direction or supervision, while exercising considerable latitude in determining the technical objectives of the assignment while meeting cost, schedule, quality, and performance requirements for the finished product.

• Leading a small team of mechanical engineers when required

• Interacting frequently with senior personnel, occasionally including external customers, on significant technical matters often requiring coordination between organizations.

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience or An Advanced Degree in a related field and minimum 5 years experience.

• A minimum of eight (8) years of experience in the design of electronics packaging for military or aerospace or commercial applications

• Experience with GD&T (Geometric Dimensioning & Tolerances)

• The ability to obtain and maintain a US security clearance prior to the start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance 

Qualifications We Prefer:

• Experience with ANSI drawing standards and/or first order or structural analysis techniques.

• Experience with design to military standards

• Strong technical background with high technical aptitude

• Strong leadership skills and project management, sub contract management experience

• Experience with CREO (Pro/E) or similar 3D solid modeling software

• Cognizant of machine suppliers’ capabilities or have direct experience in a manufacturing and assembly support role for producibility

• Familiarity with the design and manufacturing processes of CCAs, mechanical/RF components, metal housings, structures, and electronics assemblies

• Must have a working knowledge of Microsoft Office (Word, Excel, PowerPoint)

• Very strong verbal and written communications and interpersonal skills when working with team members and customers

• Advanced degree in Mechanical, Electrical or Aerospace Engineering

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now!

• RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation.

• Please consider the following role type definition as you apply for this role.

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION