Information Technology Jobs in Orange County Ca Remote

1,861 positions found — Page 13

Order Management Representative
Salary not disclosed
Orange County, CA 3 days ago

Customer Operations Associate (Temp-to-Perm)

Location: Orange County, CA (Hybrid: Tues–Thurs in-office, Mon & Fri remote)

Pay: up to $28/hr (DOE) | Temp-to-Perm opportunity

Industry: Wholesale / Apparel / Footwear


About the Company

We are a global company specializing in sports, lifestyle, and footwear products. Our brands are sold in multiple countries through both direct and wholesale channels. We value innovation, collaboration, and creativity, and offer employees opportunities for growth, learning, and development in a dynamic, fast-paced environment.


Role Overview

The Customer Operations Associate is responsible for managing and nurturing customer relationships, supporting a portfolio of key accounts, and ensuring timely order fulfillment. This role focuses on delivering a high-quality customer experience while collaborating with internal teams such as Sales, Distribution, Credit, and Operations.


Primary Responsibilities

Order Management & EDI Coordination

  • Process EDI, manual, and B2B orders; provide confirmations/recaps and communicate any order impacts.
  • Manage day-to-day order execution for assigned accounts to ensure on-time, in-full delivery.
  • Handle cancellations, returns, credits, debits, and value-added service requests.
  • Work cross-functionally to ensure smooth order flow in line with business and customer requirements.
  • Validate EDI transactions and resolve discrepancies.
  • Generate and analyze daily order reports and proactively address issues.


Customer Service & Relationship Management

  • Build and maintain strong relationships with key customers and internal teams.
  • Serve as the primary point of contact for assigned key accounts, supporting escalations as needed.
  • Create and maintain account SOPs for assigned customers.
  • Assist with special projects or initiatives as assigned by management.


Process Optimization & Automation

  • Identify process inefficiencies and recommend improvements.
  • Assist in implementing tools, technologies, and best practices to improve operational efficiency and reduce manual work.


Qualifications & Experience

  • 2+ years in Key Account management, Wholesale Customer Service, or Customer Operations.
  • 2+ years of experience with end-to-end EDI order processing and troubleshooting.
  • Salesforce and SAP experience a plus.
  • Experience in Wholesale Customer Service or Operations in Apparel, Footwear, or similar industries preferred.
  • Proficient in Microsoft Office, especially Excel.
  • Strong analytical, problem-solving, and cross-functional collaboration skills.
  • Ability to thrive in a fast-paced, evolving environment with multiple priorities.
Not Specified
Associate Designer- Men's
Salary not disclosed
Irvine, CA 2 days ago

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.


About the Role

We’re looking for a motivated Associate Designer with a passion for menswear and workwear to support the design team across the full product lifecycle—from tech packs and sample tracking to concept development and visual storytelling.

This role is ideal for an early-career designer who is excited to grow their technical skills while also contributing to impactful presentation decks, mood boards, and concept narratives that help bring product ideas to life. You’ll gain hands-on experience working in a fast-paced, collaborative environment while developing your design, communication, and product development skills.

We’re also excited about designers who are curious about new creative technologies—including AI tools—to help elevate visual storytelling, streamline workflows, and build compelling presentations.


How You’ll Contribute

  • Support the design manager with data entry, reporting, and issue tracking.
  • Prepare meeting recaps, updates, and presentation boards.
  • Track development samples from concept through adoption; share updates with cross-functional partners.
  • Assist with the pipeline calendar (due dates, milestone meetings, deliverables).
  • Gain hands-on experience in:
  • Tech packs
  • Sketching (Adobe Illustrator / Photoshop)
  • Lab dips & trim approvals
  • Cutting color swatches
  • Sample management & package coordination
  • Mood/swatch/style boards & presentation decks
  • Factory communication for samples & submits
  • Ensure information shared with partners is timely, accurate, and aligned with design intent.
  • Flag potential sample-tracking or timeline risks to keep projects on schedule.


What You Bring to the Team

  • Associate Designer: 0–4 year of design/product development experience (internships count!).
  • Bachelor’s degree in Fashion Design, Merchandising, or Product Development.
  • Knowledge of fabrics, garment construction, and design aesthetics.
  • Proficiency in Adobe Illustrator, Photoshop, plus Word, Excel, Outlook.
  • Clear, concise written and verbal communication.
  • Detail-oriented, organized, and curious—eager to learn line building, brand curation, and problem solving.


Why Join o5 group

  • Health Benefits: Medical, Dental, and Vision coverage.
  • 401(k) + company-paid life insurance.
  • Paid Time Off (PTO) + company holidays.
  • Commuter benefits.
  • Hybrid/flexible schedule.
  • Family-oriented culture.
  • Responsibility & Sustainability — at o5 group this spans economic, social, and environmental impact.
Not Specified
Product Designer – Softgoods (Golf Bags, Travel Bags & Luggage)
Salary not disclosed
Irvine, CA 2 days ago

Senior Product Designer – Softgoods (Golf Bags & Luggage)

Ghost Golf | Irvine, California | Full-Time | On-Site


Ghost Golf is one of the fastest-growing premium brands in golf. We design high-performance golf bags, accessories, and apparel for golfers who demand exceptional quality, thoughtful functionality, and modern design.


As our brand continues to grow, we are making a significant investment in expanding our golf bag and travel product categories, including the development of a complete luggage ecosystem designed specifically for the modern golf traveler.


We are seeking an experienced Senior Product Designer – Softgoods to help lead the design and development of these products. This role will focus heavily on golf bags, travel bags, and luggage, and requires deep experience in softgoods design, materials, construction, and factory development.


The ideal candidate has experience designing and bringing complex bag products to market and understands the entire process from concept to manufacturing.


This position is based in Irvine, California and requires full-time, in-office work. Remote or hybrid arrangements are not available.


Role Overview

The Senior Product Designer will play a critical role in shaping the future of Ghost Golf’s golf bag and travel product lines.


This role involves improving existing products while designing entirely new categories of bags and travel gear. The position requires a strong balance of creative design, technical product development, and factory collaboration.


You will work closely with internal teams and manufacturing partners to ensure products are designed, developed, and produced at the highest level of quality and performance.


Essential Job Duties and Responsibilities

Design and develop premium golf bags, travel bags, and luggage systems that align with the Ghost Golf brand and product standards.


Responsibilities include:


  • Designing new golf bags and improving existing bag products
  • Leading the design and development of a complete luggage system for golf travel, including carry-on luggage, check-in luggage, duffels, backpacks, garment bags, and travel accessories
  • Translating product concepts into technical drawings and production-ready tech packs
  • Selecting and sourcing materials including fabrics, trims, hardware, zippers, and structural components
  • Working directly with factories to review samples, refine construction methods, and solve development challenges
  • Managing the sampling and prototype process through development and pre-production
  • Ensuring designs meet requirements for functionality, durability, quality, and manufacturability
  • Collaborating with product, sourcing, and leadership teams throughout the development process
  • Researching new materials, technologies, and manufacturing techniques relevant to softgoods design
  • Managing multiple product developments while maintaining development timelines


Minimum Requirements and Qualifications

A suitable background would include the following experience and qualifications:

  • Minimum 7+ years of experience designing softgoods products
  • Experience designing golf bags, travel bags, luggage, or similar technical bag products
  • Degree from a recognized design school (Industrial Design, Product Design, Fashion Design, or related field)
  • Proven ability to create detailed tech packs for manufacturing
  • Strong understanding of softgoods construction, materials, and bag engineering
  • Experience working directly with overseas factories and manufacturing partners
  • Strong knowledge of fabrics, trims, hardware, and bag construction techniques
  • Proficiency in Adobe Illustrator and standard product development tools
  • Ability to manage multiple product developments simultaneously
  • Strong communication and collaboration skills


Preferred Experience

  • Direct experience designing golf bags
  • Experience developing luggage systems or travel collections
  • Experience working with premium materials and high-end products
  • Experience working with Asian manufacturing partners


Candidates without golf industry experience may still be considered if they bring exceptional experience designing luggage or technical softgoods products.


To Be Successful in This Role

The ideal candidate demonstrates:

  • Deep understanding of bag design and softgoods construction
  • Strong attention to detail and product execution
  • Ability to balance design vision, functionality, and manufacturability
  • Comfort working directly with factories to refine designs
  • Passion for building exceptional products and pushing design forward


Location

This role is based in Irvine, California.

This is a full-time, in-office position.

Remote or hybrid work arrangements are not available.


How to Apply

To be considered for this role, candidates must email their application materials directly.

Please send the following to:

Include:

• Resume

• Portfolio link or PDF showcasing softgoods design work

• Examples of bags, luggage, travel gear, or similar products you have designed


Email Subject Line: Senior Softgoods Designer Application – [Your Name]

Applications submitted through LinkedIn or other job platforms without emailing the required materials will not be reviewed.

Not Specified
Website Manager
🏢 WOLFpak
Salary not disclosed
Costa Mesa, CA 2 days ago

Company Description

Position: Website Manager

Type: Full Time - Onsite in Costa Mesa, CA

Salary: TBD


Company Description:

WOLFpak is a family-owned backpack brand that started in a humble garage in Southern California in 2020. In just four years, we have grown into a globally recognized name, thanks to our founders’ relentless drive and vision. As a trendsetter in the market, WOLFpak offers innovative designs with a stylish twist and a variety of fresh colorways. Our signature personalized patches allow you to express your individuality, while our bags seamlessly blend cutting-edge design with functionality. For more information, visit .


Role Description:

This is a full-time, on-site role based in Costa Mesa, CA, for a Website Manager. The Website Manager will oversee all aspects of our website's performance, user experience, and functionality. Key responsibilities include ensuring the site is user-friendly and up-to-date, managing content updates, optimizing for SEO, and coordinating with the marketing team to align online presence with brand goals. The role requires strong analytical skills to track performance metrics and continuously improve the website's effectiveness.


Key Responsibilities:

  • Maintain and update website content to ensure accuracy and freshness.
  • Optimize website for search engines to improve visibility and ranking.
  • Enhance user experience through strategic layout and navigation improvements.
  • Collaborate with marketing and design teams to align website content with brand strategy.
  • Monitor website performance and analytics, providing insights for improvements.
  • Ensure website security and troubleshoot any issues that arise.
  • Manage relationships with third-party vendors for hosting and development needs.


Qualifications:

  • Extensive experience in website management and development.
  • Strong understanding of SEO principles and tools.
  • Proficiency with content management systems (CMS), HTML, CSS, and other web technologies.
  • Excellent communication skills for working with cross-functional teams.
  • Strong organizational and analytical skills with attention to detail.
  • Previous experience with e-commerce platforms is a plus.
  • Passion for the fitness and athletic industry is an advantage.


Skills:

  • Website Management, SEO Optimization, Content Management Systems, User Experience Design, Web Analytics, HTML/CSS, Project Management, Digital Strategy, E-commerce Platforms, Vendor Coordination.
Not Specified
Junk Removal Driver
✦ New
Salary not disclosed
Anaheim, CA 1 day ago

Are you ready to jump into the junk removal game? Vets Move Junk is one of California’s fastest-growing residential and commercial junk removal companies. We’re looking for a team of customer service-focused individuals ready to dive in and help us refine excellence in the junk removal industry. We don’t just take away the junk; we also provide an exceptional experience that keeps our customers coming back again and again.


We’re looking for performance-driven candidates who can communicate clearly, have a ready-to “roll up your sleeves and dive in” mentality, and the ability to lead your team efficiently while hitting your metric goals. Each team member plays an important role in our day-to-day operation, especially our drivers.


This is a leadership role in the field. You oversee team members, keeping them accountable, ensuring the fulfillment of all jobs on the schedule, and accommodating same-day bookings when needed. You are an ambassador of Vets Move Junk and the face of our business the moment you arrive at a job site. Creating a positive customer experience is the most important part of your day. We are hardworking, punctual, and efficient. We get the job done.


Earn up to $19-$24+/hour (rate inclusive of tips as well as performance-based bonuses)

Immediate Start Dates + Paid Training

Part Time & Full Time Shifts

Company Uniform Provided


Essential Duties:

  • Driving: Safely complete In-house training on our Isuzu NPR/NQR/NRR trucks
  • Customer Service: Provide top tier customer service while educating our customers on our product & services to gain business wherever possible
  • Safety: Commit to safe and professional navigation, driving, and efficient loading & unloading
  • Sales: Conduct in-depth assessments and clearly communicate service benefits


A Day in the Life:

  • We start the day with a vehicle inspection and a morning meeting
  • Our teams of two field techs (Driver + Navigator) will depart in our trucks to our customers' homes, businesses, and various properties, to remove unwanted items.
  • When our truck is full, we will dispose of the items at a waste management or recycling facility
  • You will maintain clear and constant communication throughout the day with our dispatch and operations team
  • Come back ready to do it again the next day!


Job Requirements:

  • 21+ years of age (required for insurance purposes)
  • Valid driver's license & CLEAN driving record (No points, suspensions, or violations) This is non-negotiable.
  • Working knowledge of truck operation, care, and general maintenance
  • Physically capable of lifting and loading 50+ lbs repeatedly.
  • Comfortable meeting & communicating with customers (bilingual is a plus!)
  • Load and unload items with and without dollies
  • Positive attitude, professional appearance, strong work ethic
  • Ability to pass a background check + maintain a drug-free workplace
  • Ability to work at least one weekend day
  • Have a working smartphone and be comfortable with technology (tablets, apps, GPS, etc.)
  • Must have reliable transportation to and from the truck yard


Apply today to be part of our great team! Successful applicants will hear from us within 2-3 business days. We look forward to working with you at Vets Move Junk.


Vets Move Junk is an At-Will employer.

Not Specified
Clinical Case Manager – Hybrid (Illinois)-167888
Salary not disclosed
Chicago, Hybrid 4 days ago
Job Title: Clinical Case Manager II (ICM CCM) – Hybrid-167888 Location: Illinois (Candidates may reside anywhere in Illinois; hybrid role with occasional local member visits as needed) Pay: $35.87 per hour Schedule: Monday – Friday | 8:00 AM – 5:00 PM CST Overview We are seeking a Clinical Case Manager II to join a leading healthcare organization supporting members enrolled in Medicare and Medicaid.

This hybrid role allows candidates to work primarily from home while completing occasional in-person member visits in their local area as needed.

As part of the Integrated Care Management (ICM) team, the Case Manager works with members who have complex health and social needs.

Through collaboration, the Case Manager helps coordinate services and advocate for appropriate care to improve health outcomes and promote cost-effective care solutions.

Key Responsibilities Conduct comprehensive assessments of members’ health, social, and care coordination needs.

Develop and implement individualized case management plans based on member needs, benefit plans, and available resources.

Collaborate with members, healthcare providers, and community organizations to coordinate services and support care plans.

Apply clinical guidelines, policies, and regulatory standards to ensure appropriate benefit utilization and care management.

Utilize clinical tools and data review to evaluate member eligibility and determine appropriate care strategies.

Advocate for members by identifying resources and coordinating services to address medical and social determinants of health.

Maintain accurate documentation while navigating multiple systems and case management platforms.

Participate in care management and quality management processes in compliance with regulatory and accreditation standards.

Caseload Information Telephonic/Hybrid Case Managers: Caseloads typically range from 250–500 members , depending on stratification and complexity of member needs.

Field-Based Case Managers: Caseloads typically range from 30–100 members , depending on market needs and complexity.

Required Skills & Qualifications Active, unrestricted Illinois license required: RN, LCSW, or LCPC.

Minimum 3–5 years of clinical experience required.

2–3 years of care management, discharge planning, or home health coordination experience preferred.

Experience working with case management processes and care coordination programs preferred.

Experience with Illinois waiver services preferred.

Ability to work independently in a remote/home-based environment while collaborating with teams virtually.

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to navigate multiple systems.

Education Active Illinois licensure required as one of the following: Registered Nurse (RN) Licensed Clinical Social Worker (LCSW) Licensed Clinical Professional Counselor (LCPC) Keywords: case management, care coordination, discharge planning, RN case manager, LCSW case manager, LCPC case manager, managed care, Medicare, Medicaid, integrated care management, telephonic case management, hybrid case manager, population health, healthcare coordination, care management
Remote working/work at home options are available for this role.
Not Specified
Financial Analyst - Hybrid
Salary not disclosed
Atlanta, Hybrid 2 days ago
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay at (63 Title: Financial Analyst
- Hybrid Duration: 2 Months Location: Hybrid at Northbrook, IL Schedule: 8:00 AM
- 5:00 PM Note: The position reports to the Manager of Corporate Accounting, based at our Northbrook Headquarters, with flexibility to work from our Chicago office.

This is a hybrid role, requiring on-site presence three days per week.

Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered.

Description: Position Purpose: We are seeking a highly motivated and detail-oriented Senior Accountant to support global accounting operations, strengthen internal controls, and drive process improvements.

This role will play a key part in month-end close, cross-functional initiatives, and special projects.

The ideal candidate is analytical, proactive, and capable of operating independently in a fast-paced, collaborative environment.

Duties and Responsibilities: Lead and execute month end, quarter end, and year end close activities, including journal entries and account reconciliations Perform variance analysis and investigate discrepancies Support internal and external audit requests Support maintenance of Oracle Account reconciliation portal Maintain supporting documentation and schedules in compliance with SOX requirements Support both internal and external audits by providing requested materials and actively participating in walkthroughs and testing with auditors and internal stakeholders Contribute to various accounting and finance initiatives, including system implementations, process improvements, and other special projects as assigned Education and Experience: Bachelor's degree in accounting required Minimum 5 years of total accounting experience Knowledge of ERP: Oracle preferred, Oracle ARCS and Kyriba Experience with improvement initiatives and enhancements Ability to have a collaborative style and work with cross-functional and international teams Strong GAAP knowledge, analytical, and problem-solving skills Excellent verbal and written communication skills CPA certification preferred About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

CPA, Oracle, GAAP, Oracle ARCS, Kyriba
Remote working/work at home options are available for this role.
Not Specified
Sr. Product Manager - Credentialing Strategy (Hybrid)
Salary not disclosed
Chicago, IL, Hybrid 2 days ago

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

  • Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
  • Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
  • In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
  • Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
  • Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
  • Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

  • Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
  • Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
  • Produce analytical and product-focused presentations for both internal and external audiences.
Product & Go-to-Market Implementation
  • Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
  • Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
  2. 7+ years of health care-focused experience in new product development and/or health care data industry.
  3. 5+ years of demonstrated experience supporting strategic growth initiatives.
  4. Strong business acumen to develop and communicate recommendations to leadership.
  5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
  6. Familiarity with emerging technologies and solutions.
  7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
  8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
  9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
  10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
  11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Apply NowShare Save Job
Remote working/work at home options are available for this role.
Not Specified
Sr Manager Customer Success (Hybrid)
🏢 American Medical Association
Salary not disclosed
Chicago, IL, Hybrid 2 days ago
Sr. Manager Customer Success

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

  • Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
  • Align service models to account segments and growth opportunities to optimize customer engagement.
  • Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
  • Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
  • Develop business cases to integrate or invest in technologies that support customer scale.
  • Coordinate cross-functional collaboration to enhance the post-sale customer journey.
  • Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

  • Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
  • Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
  • Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
  • Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
  • Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
  • Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

  • Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
  • Analyze capacity and align resources to support team and individual goals.
  • Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

  1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
  2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
  3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
  4. 3+ years of people management experience required.
  5. Previous experience managing customers in a healthcare-related context preferred.
  6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
  7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
  8. Strong external presence to communicate with customers and stakeholders.
  9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
  10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Apply NowShare Save Job
Remote working/work at home options are available for this role.
Not Specified
Professional Development Specialist RN - Hybrid
✦ New
Salary not disclosed
Description

Professional Development RN - Hybrid

Under the supervision of the Senior Director of Clinical Education, the RN Professional Development Specialist supports curriculum design and virtually facilitates experiential learning activities (ELA) within the Clinical Academy. This role primarily supports Critical Care and related Nurse Residency and Fellowship programs, as well as professional development offerings such as preceptor and charge nurse development. The specialist delivers learning experiences to a diverse group of nurse learners across the five states in the Central Division and is responsible for the assessment, design, implementation, evaluation, and continuous improvement of learning experiences using innovative, technology enabled approaches. Responsibilities include instructional design support, consultation on training strategies and skill based learning (skills labs), and delivery of virtual, case based client care experiences (simulation). This is a hybrid role with a strong emphasis on virtual class facilitation as a member of the Clinical Academy.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

- Bachelor's Degree from an accredited nursing program.
- Upon hire: Registered Nurse License
- 10 or more years Nursing or equivalent experience in related field.
- 5 years Clinical Nursing Education/Professional Development experience.

Preferred Qualifications:

- Master's Degree in Nursing or related professional development field.
- Within 90 days of hire: Nursing Professional Development Certification
- 1 year experience in virtual learning.
- Prior experience working in critical care

Salary Range by Location:

Montana: Except Great Falls: Min: $44.69, Max: $69.38

Oregon: Portland Service Area: Min: $55.51, Max: $86.18

Texas: Min: $42.34, Max: $65.73

Washington: Eastern: Min: $49.39, Max: $76.68

Washington: South Eastern: Min: $51.74, Max: $80.33

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 415564

Company: Providence Jobs

Job Category: Clinical Education

Job Function: Clinical Support

Job Schedule: Full time

Job Shift: Day

Career Track: Nursing

Department: 4007 SS CNTRL DIV EDU ADMIN

Address: OR Portland 4400 NE Halsey St

Work Location: Providence Health Plaza (HR) Bldg 1-Portland

Workplace Type: Hybrid

Pay Range: $see posting - $see posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

PandoLogic. Category:Human Resources, Keywords:Professional Development Specialist, Location:Lubbock, TX-79411
Remote working/work at home options are available for this role.
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