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Program Manager - Santa Ana
About the Organization
Applied Aerospace & Defense (Applied) is a premier provider of advanced design, engineering, and vertically integrated manufacturing solutions for leading and next-generation space and defense technology companies. Applied builds complex hardware for extreme operating environments and is focused on three core markets: Space and Launch Systems, Defense Aviation and Airborne Systems, and C5ISR and Precision Strike Systems. With decades of space and defense manufacturing heritage, Applied combines deep material science and IP-enabled process expertise with the ability to enable rapid prototyping, enhance new product development, and responsively scale production. Across its nationwide infrastructure of advanced manufacturing facilities, Applied continuously supports a balanced mix of next-generation technology and platform development, large scale production programs, and aftermarket sustainment for enduring platforms.
EOE Statement
Applied Aerospace and Defense is an equal opportunity employer.
Description
Position Summary
The program manager is responsible for the execution of one or more simultaneous products according to their Product Life Cycle. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Expands the product line with the customer. Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees assigned to the program from technical, manufacturing and administrative areas. Responsible for the daily execution of projects in accordance with contract requirements and company policies, procedures and guidelines. Works closely with the business development team to enhance the business portfolio of the organization. Leads monthly program reviews
Additional Duties and Responsibilities
- Support and communicate the mission, values and culture of the Company.
- Travels to customers and potential customers' facilities providing them with information and support as required to secure business
- Ensure that the right product is developed to meet or exceed company's quality standard and is delivered at the right time.
- Lead program teams and facilitate the communication and interaction among the functional representatives.
- Develop and implement recovery plans for off-schedule and unanticipated eventualities.
- Coordinate with customers, through marketing and sales, to provide necessary program status and obtain customer feedback.
- Assist in the preparation of written quotes, RFP's, RFI's and RFQ responses and sales proposals & negotiations
- Handle all customer calls on timely basis
- Ensure new product information is communicated to appropriate personnel as required
Minimum Requirements and Experience
- Bachelor's degree in a technical, business or financial discipline.
- Five + years program management experience.
- Travel is primarily locally during the business day, although some out of the area travel and overnight may be expected.
Additional Desirable Qualifications Skills and Knowledge
- Aerospace Industry experience is a must
- Defense/military industry experience
- Highest degree of integrity and compliance in all activities
- Excellent verbal and writing skills and ability to present sales proposals in person, via phone, via the web to all levels of customers/prospects
- Proven success in prospecting, hunting and farming new customers
- Demonstrated use of fair negotiating tactics & methods to build long term customer partnership
- General knowledge of accounting, manufacturing procedures, supply chain capabilities, data processing, quality control procedures and engineering
- Understanding of pricing concepts as it relates to sales of products
- Proficient in Microsoft suite of Word, Power Point & Excel
- Ability to draft moderate to complex, contractual instruments
- Excellent knowledge of legal principles to enable identification of risk in business agreements, and negotiation of the same. FMS and international contracting experience a strong plus. Knowledge of U.S. export laws (ITAR/EAR) required. Ability to travel overseas if/as required.
Physical Requirements (Lifting, Walking, Bending, Stooping kneeling etc)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, walk, talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Integral Aerospace, Inc. is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, sex, sexual orientation, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening and applicants must meet INTEGRAL AEROSPACE security standards as imposed by DoD, including the issuance of any necessary security clearance by the U.S. Government within a reasonable time after commencement of employment. The Company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Integral Aerospace, Inc. is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, sex, sexual orientation, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: e-verify/employees
Position Requirements
Qualifications:
- Minimum 5 years production planning experience in aerospace or similar manufacturing industry
- A proactive team player with a background in production planning/scheduling and inventory control
- Knowledge and experience of MRP/ERP and SCM in a data-driven environment
- Proficient in MRP (Jobboss preferred but not required)
- Must possess excellent reasoning and communication skills, high level of energy, creating thinking and problem solving abilities
- Proficient in MS Office (Outlook, Excel, Word)
- APICS certification (CPIM or CFPIM) a plus.
Shift
-not applicable-
Full-Time/Part-Time
Full-Time
Location
Applied Aerospace & Defense, Santa Ana
Category
Program Management
Req Number
PRO-23-00013
Position
Program Manager - Boylston
Close Date
Post Internal Days
0
Number of Openings
1
Exempt/Non-Exempt
Exempt
Hiring Manager(s)
Jacqueline Cadena
This position is currently accepting applications.
Apply Now
USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.
Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.
Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Overtime Pay: Up to 25% Duty location impacts pay rates; All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Big Bend Sector Stations
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*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
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*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., and gathering evidence for criminal cases prosecuted through the court system.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
Make arrests and exercise sound judgment in the use of firearms; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Citizen to apply for this position.
S.
residency (including protectorates as declared under international law) for at least three of the last five years.
In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
Production Manager
About the Organization
Applied Aerospace & Defense (Applied) is a premier provider of advanced design, engineering, and vertically integrated manufacturing solutions for leading and next-generation space and defense technology companies. Applied builds complex hardware for extreme operating environments and is focused on three core markets: Space and Launch Systems, Defense Aviation and Airborne Systems, and C5ISR and Precision Strike Systems. With decades of space and defense manufacturing heritage, Applied combines deep material science and IP-enabled process expertise with the ability to enable rapid prototyping, enhance new product development, and responsively scale production. Across its nationwide infrastructure of advanced manufacturing facilities, Applied continuously supports a balanced mix of next-generation technology and platform development, large scale production programs, and aftermarket sustainment for enduring platforms.
EOE Statement
Applied Aerospace and Defense is an equal opportunity employer.
Description
Role Summary/Purpose
The Production Supervisor at PCX Aerosystems Santa Ana, CA will lead daily operations in one of several departments at the plant to ensure reliability and consistency on the production line. Assignments may include time in the machine shop, assembly, test, overhaul and fuel tank departments. This role will lead a team of hourly production employees to meet orProexceed production, safety, quality goals and delivery goals while maintaining positive employee relations.
Essential Responsibilities
- Oversight and management of front-line hourly manufacturing employees
- Develop operational plans for assigned areas/departments of responsibility including, but not limited to: asset utilization, manufacturing loss improvements, delivery, budgets and effective scheduling of manpower / resources
- Act as a focal point and monitor assigned areas to ensure hardware and subassemblies' delivery dates meet production needs
- Coordinate the efforts of cross-functional groups and across shifts to resolve bottlenecks
- Assure timely shipments to all customers
- Drive process/product improvement programs in areas of responsibility
- Enforce company policies
- Lead cell/group to achieving goals and improvement in quality, delivery and cost reduction
- Ensure communication of key business/customer issues to employees
- Provide total cell/group leadership to continuously improve manufacturing, test, assembly and process for all assigned products/processes/areas as assigned
- Advocate six sigma processes to all aspects of cell/group
- Provide ongoing support in the scheduling of resources, technical leadership and facilitating the production process and flow of hardware to meet customer requirements
- Proactively support and participate in plant wide activities and initiatives
Works with business leadership at all levels
Delivers products as part of a team.
Position Requirements
Qualifications/Requirements
* Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 5 years of experience in Manufacturing)
* Minimum 3 additional years of supervisory experience in operations/industrial environments
* Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Characteristics
* Bachelor's degree in Engineering preferred
* Ability to work non-traditional hours including weekends as needed
* Strong oral and written communication skills.
* Strong interpersonal and leadership skills.
* Ability to influence others and lead small teams.
* Lead and coordinate multiple initiatives of moderate scope and impact simultaneously
* Effective problem solving skills.
* Ability to effectively work across all functions (i.e., HR, finance, sourcing, production, materials, shipping/receiving, sales, contracts, EHS, etc.) within a matrix organization to achieve organizational goals/objectives
* Prior experience leading production teams within a manufacturing environment
* Prior experience in Machining and/or Fabrication/Assembly
* Experience as manufacturing process leader preferred
* Aerospace industry experience preferred
* Six Sigma / Green belt certified preferred
* Familiarity with Lean Manufacturing, working with VSM, Visual Management and DMAIC principals
* Ability to complete manpower planning and analysis including productivity, efficiency and overtime management
LANGUAGE SKILLS
Ability to effectively communicate with peers and supervisors and provide technical feedback as
required. Ability to read and comprehend simple instructions, company communications, and
memos. Ability to write reports and simple correspondence. Ability to effectively present information
in one-on-one and small group situations to customers, clients, and other employees of the
organization.
MATHEMATICAL SKILLS
Ability to apply concepts of basic math techniques.
COMPUTER SKILLS
To perform this job successfully, an individual must be proficient in basic computer skills.
REASONING ABILITY
Ability to define and solve practical problems. Ability to interpret a variety of technical instructions in
mathematical, diagram, written or verbal format. Ability to deal with problems involving several
abstract and concrete variables in standardized situations. Ability to apply common sense
understanding to carry out instructions furnished in written, oral, or diagram form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to stand at least 6 to 8 hours a day. Must be able to work with their hands, arms and be extremely accurate. Must be able to walk, sit, stoop, kneel, crouch, or crawl on a regular basis. Must be able to lift and/or move up to 10 pounds on a frequent basis. Must be able to lift and/or move up to 25 pounds on a regular basis. Specific vision abilities required by this job include close & color vision
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to moving high speed machinery and mechanical parts. The employee is occasionally exposed to wet and/or humid conditions. outside weather conditions, machine oils, metal fillings, acetone, paints, solvents, grease, cutting fluids, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock or vibration. The noise level in the work environment is usually loud.
Integral Aerospace, Inc dba PCX Aerosystems - Santa Ana is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, sex, sexual orientation, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.
Shift
Various Shifts
Full-Time/Part-Time
Full-Time
Location
Applied Aerospace & Defense, Santa Ana
Category
Manufacturing
Req Number
MAN-25-00008
Position
Production Supervisor
Close Date
Post Internal Days
0
Number of Openings
1
Exempt/Non-Exempt
Exempt
Hiring Manager(s)
Jacqueline Cadena
This position is currently accepting applications.
Apply Now
Who We Are
o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.
About the Role
We’re looking for a motivated Associate Designer with a passion for menswear and workwear to support the design team across the full product lifecycle—from tech packs and sample tracking to concept development and visual storytelling.
This role is ideal for an early-career designer who is excited to grow their technical skills while also contributing to impactful presentation decks, mood boards, and concept narratives that help bring product ideas to life. You’ll gain hands-on experience working in a fast-paced, collaborative environment while developing your design, communication, and product development skills.
We’re also excited about designers who are curious about new creative technologies—including AI tools—to help elevate visual storytelling, streamline workflows, and build compelling presentations.
How You’ll Contribute
- Support the design manager with data entry, reporting, and issue tracking.
- Prepare meeting recaps, updates, and presentation boards.
- Track development samples from concept through adoption; share updates with cross-functional partners.
- Assist with the pipeline calendar (due dates, milestone meetings, deliverables).
- Gain hands-on experience in:
- Tech packs
- Sketching (Adobe Illustrator / Photoshop)
- Lab dips & trim approvals
- Cutting color swatches
- Sample management & package coordination
- Mood/swatch/style boards & presentation decks
- Factory communication for samples & submits
- Ensure information shared with partners is timely, accurate, and aligned with design intent.
- Flag potential sample-tracking or timeline risks to keep projects on schedule.
What You Bring to the Team
- Associate Designer: 0–4 year of design/product development experience (internships count!).
- Bachelor’s degree in Fashion Design, Merchandising, or Product Development.
- Knowledge of fabrics, garment construction, and design aesthetics.
- Proficiency in Adobe Illustrator, Photoshop, plus Word, Excel, Outlook.
- Clear, concise written and verbal communication.
- Detail-oriented, organized, and curious—eager to learn line building, brand curation, and problem solving.
Why Join o5 group
- Health Benefits: Medical, Dental, and Vision coverage.
- 401(k) + company-paid life insurance.
- Paid Time Off (PTO) + company holidays.
- Commuter benefits.
- Hybrid/flexible schedule.
- Family-oriented culture.
- Responsibility & Sustainability — at o5 group this spans economic, social, and environmental impact.
Company Description
Position: Website Manager
Type: Full Time - Onsite in Costa Mesa, CA
Salary: TBD
Company Description:
WOLFpak is a family-owned backpack brand that started in a humble garage in Southern California in 2020. In just four years, we have grown into a globally recognized name, thanks to our founders’ relentless drive and vision. As a trendsetter in the market, WOLFpak offers innovative designs with a stylish twist and a variety of fresh colorways. Our signature personalized patches allow you to express your individuality, while our bags seamlessly blend cutting-edge design with functionality. For more information, visit .
Role Description:
This is a full-time, on-site role based in Costa Mesa, CA, for a Website Manager. The Website Manager will oversee all aspects of our website's performance, user experience, and functionality. Key responsibilities include ensuring the site is user-friendly and up-to-date, managing content updates, optimizing for SEO, and coordinating with the marketing team to align online presence with brand goals. The role requires strong analytical skills to track performance metrics and continuously improve the website's effectiveness.
Key Responsibilities:
- Maintain and update website content to ensure accuracy and freshness.
- Optimize website for search engines to improve visibility and ranking.
- Enhance user experience through strategic layout and navigation improvements.
- Collaborate with marketing and design teams to align website content with brand strategy.
- Monitor website performance and analytics, providing insights for improvements.
- Ensure website security and troubleshoot any issues that arise.
- Manage relationships with third-party vendors for hosting and development needs.
Qualifications:
- Extensive experience in website management and development.
- Strong understanding of SEO principles and tools.
- Proficiency with content management systems (CMS), HTML, CSS, and other web technologies.
- Excellent communication skills for working with cross-functional teams.
- Strong organizational and analytical skills with attention to detail.
- Previous experience with e-commerce platforms is a plus.
- Passion for the fitness and athletic industry is an advantage.
Skills:
- Website Management, SEO Optimization, Content Management Systems, User Experience Design, Web Analytics, HTML/CSS, Project Management, Digital Strategy, E-commerce Platforms, Vendor Coordination.
Sr. Product Manager
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.
RESPONSIBILITIES:
Portfolio Analysis & Market Assessment
- Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
- Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
- In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
- Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
- Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
- Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.
Industry Analysis
- Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
- Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
- Produce analytical and product-focused presentations for both internal and external audiences.
- Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
- Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
- 7+ years of health care-focused experience in new product development and/or health care data industry.
- 5+ years of demonstrated experience supporting strategic growth initiatives.
- Strong business acumen to develop and communicate recommendations to leadership.
- Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
- Familiarity with emerging technologies and solutions.
- Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
- Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
- Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
- Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
- Some travel involved.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.
This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.
RESPONSIBILITIES:
Customer Success Framework and Operations
- Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
- Align service models to account segments and growth opportunities to optimize customer engagement.
- Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
- Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
- Develop business cases to integrate or invest in technologies that support customer scale.
- Coordinate cross-functional collaboration to enhance the post-sale customer journey.
- Identify and monitor key ROI metrics internally and on behalf of subscribers.
Customer Engagement Oversight
- Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
- Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
- Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
- Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
- Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
- Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.
Staff Development & Management
- Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
- Analyze capacity and align resources to support team and individual goals.
- Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.
May include other responsibilities as assigned
REQUIREMENTS:
- Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
- Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
- 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
- 3+ years of people management experience required.
- Previous experience managing customers in a healthcare-related context preferred.
- Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
- Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
- Strong external presence to communicate with customers and stakeholders.
- Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
- Some travel is required.
This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
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Job Title: Software Trainer (Hybrid)
Location: North Wilkesboro, NC (50% Travel Required)
Job Type: Full-time
About the Role:
We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.
Key Responsibilities:
•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)
•Customize training plans based on practice needs, user roles, and software configuration
•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A
•Maintain a deep understanding of product functionality, updates, and best practices
•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets
•Troubleshoot common user errors and guide users to solutions during sessions
•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction
•Gather and relay customer feedback to help shape product enhancements and training improvements
Qualifications:
•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding
•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)
•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)
•Ability and willingness to travel up to 50%
•Experience delivering software training
•High attention to detail and customer-centric mindset
•Tech-savvy with the ability to quickly learn new tools and features
Additional Qualifications:
•Experience working with remote or hybrid teams
•Instructional design or adult learning content development
•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)
Remote working/work at home options are available for this role.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
IDEOlogy Health is a privately held medical media & education company in the United States and we're changing how medical education is delivered and received. We provide integrated communication products, services, education, and research to professionals within health care and industry sciences and we are quickly becoming the \"go-to\" resource for physicians. We are experiencing unprecedented growth as the value of our products are realized by all the stakeholders we interact with.
The ever-changing health care communications industry requires us to stay ahead of the curve to create new ways of improving quality of life through healthcare communications, live events and medical education. We offer our associates countless opportunities for on-the-job training and professional development, and the ability to make a difference in the healthcare industry. We strive to create a culture that values dedication, hard work, collaborative events and community involvement.
As a member of the Events Team, the Events Coordinator will assist with the planning and execution of the company's 300+ medical education events from conception to completion. The Events Coordinator will be responsible for sourcing, coordinating, and managing events within Texas and other assigned locations. A successful candidate will demonstrate excellent professional and interpersonal communication skills, strategic planning skills, and the ability to troubleshoot when things don't go according to plan. Our Event Coordinators \"run the show\", navigating each essential step in the event process alongside their team. This is an exciting opportunity with room for growth for someone who is a team player, has a high attention to detail, is extremely organized and has a passion for learning more about events.
Responsibilities:
- Manage the operational delivery of assigned in-person, virtual, and hybrid events to include pre-event planning, day-of event execution, and post-event communication.
- Oversee the entire event life cycle including site selection, contract negotiation, F&B planning, A/V coordination, onsite event execution, vendor management, budget and reconciliation, and creation of required event logistics documents.
- Under limited supervision, serve as primary onsite contact and coordinate setup and tear down of events.
- Greet all attendees in a professional and friendly manner to create a welcoming atmosphere.
- Seek feedback from attendees, clients, and faculty to ensure a quality, educational experience.
- Create reports to analyze data of events to determine return on investment.
- Create and update department documents and presentations for each event.
- Work cross-functionally with department leaders and teams routinely to ensure they are informed of event project status.
- Participate in on-going training and development of company goals and direction to communicate with attendees.
- Responsible for maintaining company branded inventory for events and placing orders when needed.
- Travel about 60-70% annually for events and other company functions to assist in production of events and supervise vendor related logistics.
- Other duties as assigned.
What We Offer:
We are a rapidly growing Health Media company who celebrates those that sing off key against the beat, who are unfamiliar with convention, and not satisfied with the status quo. If you're one who can see the million shades of green in a field of grass, one who doesn't sit back and do what has already been done, you are welcome here. If you are one who sees a challenge as an opportunity and jumps at the chance to be rewarded for your performance, we want to get to know you.
Everyone here is an innovator or an innovator-to-be. At IDEOlogy Health, you can share your ideas and watch them grow. That happens here because everyone of us strives for a common goal, working together to make people's ideas stronger. We recognize and value the impact each employee makes because ultimately, that impact is felt by physicians and the patients they treat.
If this sounds like a place you feel you can make an impact, then you should also know that we offer a competitive salary with a phenomenal incentive opportunity and, of course, a full suite of benefits.
Position Requirements:
- Bachelor's Degree or 2-3 years of relevant experience in a similar
- Ability to demonstrate exceptional time management skills, manage projects, and meet deadlines.
- Excellent written and verbal communication skills including the ability to communicate to Senior Level Leaders within our organization as well as within our client organizations.
- Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role and understands the impact this role has on other business functions within the organization.
- Must be able to use time efficiently by prioritizing and planning work activities and events.
- Ability to make independent and sound decisions in all situations with limited supervision.
- Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
- Ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
- Demonstrate effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
- Identifies and resolves issues timely and ability to act quickly to fix issues. Escalates potential issues/concerns to senior leadership as appropriate.
- Must be comfortable working with basic audio-visual equipment to include routine inspection, inventory control, and troubleshooting when needed.
- Willingness to learn new technologies and work in multiple software platforms and
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
- Familiarity with Zoom Meetings, Survicate, HubSpot, and Slido is preferred but not required.
Physical Demands & Work Environment:
- Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
- Walk and stand for extended periods of time especially at events
- Able to bend, twist, and reach especially during events
- Must be open to frequent travel and work occasional evenings and weekends as required.
- Hybrid work environment but candidate must be located in the Austin, TX area.
EOE Statement:
IDEOlogy Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of IDEOlogy Health are employed \"At Will.\" This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.
Remote working/work at home options are available for this role.
