Information Technology Jobs in Oradell, NJ

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

Job Overview:

The Security Project Manager is responsible for leading and overseeing large-scale security projects, including the deployment of integrated security systems, surveillance, access control, and cybersecurity solutions. This role demands a deep understanding of security technologies, excellent project management skills, and the ability to manage multiple high-stake projects simultaneously.

Responsibilities:

Project Planning and Execution:

• Lead the planning, execution, and delivery of security projects, ensuring they meet client requirements, budget, and timelines.
• Develop comprehensive project plans, including scope definition, resource allocation, scheduling, and risk management.

Client Relationship Management:

• Act as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of satisfaction.
• Communicate effectively with clients, providing regular updates and managing expectations throughout the project lifecycle.

Technical Oversight:

• Provide technical leadership and guidance on security system design, implementation, and integration.
• Ensure projects adhere to industry standards, best practices, and regulatory compliance.

Team Leadership and Development:

• Lead and mentor project teams, fostering a collaborative and productive environment.
• Oversee the work of project managers, coordinators, technicians, and subcontractors.

Financial Management:

• Manage project budgets, including tracking expenses, forecasting costs, and ensuring profitability.
• Approve purchase orders and invoices related to project materials and services.

Quality Assurance and Risk Management:

• Implement quality control procedures to ensure the highest standards of work.
• Identify and mitigate project risks, resolving issues as they arise.

Documentation and Reporting:

• Maintain accurate and comprehensive project documentation and records.
• Provide regular project reports and status updates to senior management and stakeholders.

• 
  
• Sorting, and receiving specimens in the department.
  
• Performs routine instrument maintenance on some equipment.
  
• Performs laboratory tasks of centrifuging specimens, printing extra labels, recording data (temperature charts) specimen storage and retrieval.
  
• Preparing reagents and or media in the department.
  
• Preparing specimens at workstations for testing. (Including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, slide preparation)
  
• Performs QA/QC duties as assigned.
  
• Resolves pending lists.
  
• Finds missing samples.
  
• Decontaminates work areas.
  
• Performs weekly radioactive wipe tests.
  
• Maintains files for department records.
  
• Changes gas cylinders.
  
• Follows all PPE requirements and all safety regulations.
  
• Uses the laboratory computer system as well as operates PCs.
  
• Disposes of biohazardous material.
  
• Completes training and competency checklists as appropriate.
  
• This is not an exhaustive list of all duties and responsibilities, but rather a general description of the work performed by this position.
  

• 
  
• High school diploma or equivalent.
  
• Medical assistant training helpful.
  
• Math and science courses preferred.
  

• 
  
• Must have the ability to establish work priorities and to handle several tasks for maximum workstation efficiency.
  
• Must be able to retain information once learned.
  
• Must interact with other coworkers, internal and external customers with courtesy and respect.
  
• Key Word Search: laboratory, medical
  

Job Title: Phlebotomist III - Floater

Duration- 3+ months

Location- Nanuet NY 10954

Summary

• 
  
• The Patient Services Representative III Floater PSR III represents the face of our company to patients who come in, both as part of their health routine or for insights into life defining health decisions.
  
• The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
  
• The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  
• Successful applicants may be assigned to a doctors office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info initials including patient signature post venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  

Job Requirements

• 
  
• Ability to provide quality, error free work in a fast paced environment. Ability to work independently with minimal onsite supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on call and overtime.
  
• Committed to all Policies Procedures including Company dress code, Employee Health Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service CenterInOffice Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high volume setting.
  
• Must demonstrate Superior Customer Focus ability to communicate openly and transparently with peers, supervisors and patients ability to accelerate and embrace change and knowledge of our business.
  
• Training locations may vary based on trainer availability.
  

Required Education

• 
  
• High school diploma or equivalent.
  
• Medical training: medical assistant or paramedic training preferred.
  
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  

Work Experience

• 
  
• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
  
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
  
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  

• 
  
• Ability to provide quality, error free work in a fast-paced environment.
  
• Ability to work independently with minimal on-site supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high-volume setting.
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  
• Training locations may vary based on trainer availability.
  

• 
  
• High school diploma or equivalent REQUIRED.
  
• Medical training: medical assistant or paramedic training preferred.
  
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  

• 
  
• THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
  
• Minimum 2 years in a Patient Service Center environment preferred.
  
• Customer service in a retail or service environment preferred.
  
• Keyboard/data entry experience.
  

**THIS IS NOT A ROLE WITH FORCEBRANDS**

About the Role

A growing organization in the food and logistics space is seeking a Business Analyst to support the development and delivery of technology-driven solutions that enhance business operations. This role partners closely with cross-functional teams to gather requirements, improve processes, and support projects from design through implementation.

This position works alongside program management and business technology leadership to analyze core workflows, support system enhancements, ensure data accuracy, and drive adoption of new tools across the business.

Key Responsibilities

• Partner with stakeholders to understand business needs, challenges, and existing processes

• Translate requirements into functional specifications for development and implementation

• Maintain process documentation, workflows, and technical guides

• Support the design, testing, and rollout of technology solutions aligned with business goals

• Assist with EDI onboarding, data mapping, and system integrations

• Build and maintain dashboards and reports using Excel and BI tools

• Ensure data accuracy through validation, cleaning, and organization

• Develop training materials and support user adoption of new systems

• Provide post-implementation support and monitor solution performance

What They’re Looking For

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Curious, proactive mindset with a willingness to learn new technologies

• Strong communication skills, both written and verbal

Qualifications

• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field

• 2+ years of relevant experience (internships included)

• Proficiency in Excel and familiarity with BI tools such as Power BI

• Experience with documentation tools and workflow mapping (flowcharts, swim lanes, etc.)

• Exposure to ERP systems and process improvement initiatives

• Familiarity with automation tools and emerging technologies such as AI is a plus

Additional Details

• Industry exposure to logistics, food, or technology is preferred

• Must be authorized to work in the U.S.

• Onsite role based in Northern New Jersey

WMS Pre-sales Consultant

Employment Type: Full Time, Salaried

Location: Hybrid; Teaneck, NJ 07666

Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.

Purpose of the Function:

This function plays a critical role in understanding customer needs, presenting tailored solutions, and ensuring a high level of customer satisfaction. By aligning sales strategies with organizational goals, the Sales Function contributes to market expansion, brand visibility, and long-term business sustainability.

At Made4net, we don’t just sell Warehouse Management Systems (WMS); we sell a vision of operational excellence. We are seeking a passionate storyteller who can stand in front of a prospect, empathize with the frustration of their aged legacy solutions, and build a compelling mental bridge to a better future with Made4net.

Purpose of the Job:

As a Pre-Sales Consultant you are expected to have strong understanding of supply chain challenges and opportunities, and how technology can enable companies to gain competitive advantage by addressing these challenges quickly and effectively. You will work closely with sales, professional services, and executive leadership to turn supply chain challenges into opportunities. Your goal is not just to demonstrate features, but to paint a picture of a future state where the customer’s pain points are resolved. This role is a trusted advisor to our clients, which means we maintain and offer our clients extensive knowledge in the industries we service, the workflows we can augment and deliver superior results that support our clients' strategic objectives.

Core Duties and Responsibilities:

• Become a Trusted Advisor to our existing customers and prospects.
• Collaborate with a cross-functional team to create an opportunity/account strategy, align the Made4net solution with pain points, assist/build ROI presentation(s), and present/demo the solution.
• Deep Discovery: Conduct discovery workshops not just to gather requirements, but to truly understand the nuance of the customer's business and the friction in their current processes.
• Behind the Scenes: While the presentation is art, the setup is engineering. You will configure demonstrations and engineer solutions using your technical proficiency.
• The Narrative Architect: Instead of simply clicking through features, you will craft and deliver demonstrations that follow a storyboard, guiding the customer through a journey from their current struggle to their future success.
• The "Aha!" Moment Creator: Use your presentation skills to create moments of realization for the client, helping them visualize exactly how Made4net integrates with or replaces their existing ERP, OMS, and automation technologies.
• Replay & Validate: "Replay" the customer's process back to them to prove you understand their reality, establishing yourself as a Trusted Advisor who "gets it" before you ever pitch a solution.
• Develop and maintain technical and business knowledge of industry directions and trends.
• The Bridge Builder: You will act as a translator, taking complex technical capabilities—like our private cloud/SaaS or on-premise models—and explaining them in a way that resonates with business goals and solves specific pain points.
• Assist in the development of pricing proposals and communicating to customers/prospects implementation requirements and timelines.
• Play a critical role in responding to RFI’s and RFPs in the functional, technical, and cloud/security areas.
• Collaborate with Director of Sales Engineering to develop Pre-Sales Consulting “playbook.”

Required toolkit:

• Experience: 5+ years of industry, consulting, or Pre-Sales experience (Warehouse/Transportation focus preferred). (Warehouse/Transportation) experience (Pre-Sales preferred)
• Methodology: Experience with Demo2Win is highly preferred. If you are a natural storyteller without the certification, we are willing to invest in your training.
• Communication: Outstanding ability to convey industry trends and support messaging with data. You must be comfortable presenting a broad vision to audiences of varying sizes.

Required Qualifications:

• Undergraduate degree in Logistics, STEM, or a comparable area of study.
• SQL Server: Basic skills (SQL statements, views, triggers) to manipulate data for demos.
• OS: Basic Windows Server Operating System skills.
• Apps: Proficiency in MS Office (Excel, PowerPoint, Word).

The Mindset:

• Collaborative: A team-oriented attitude, willing to jump in wherever needed to support the company and the customer.
• Adaptive: High energy and comfortable with ambiguity; you can adjust to shifting priorities in an entrepreneurial environment.
• Road Warrior: Willingness to travel up to 50% to meet our customers where they are.

Pay range: From $100,000.00 per year salary

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.

Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Physical Demands:

The employee must occasionally lift and/or move up to 15 pounds from a floor position to an over the head position. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.

We are committed to providing reasonable accommodations to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA). This job description outlines the essential functions of the position. Applicants who need reasonable accommodation to participate in the application or interview process should contact the Human Resources department.

We are seeking an experienced Data Engineer to design, develop, and maintain scalable data solutions that support business analytics and operational reporting. The ideal candidate will have strong expertise in SQL, data modeling, and cloud-based data platforms, with the ability to build efficient data pipelines and optimize database performance.

*The schedule is 4 days in the office in Montvale, NJ and 1 day remote.

Required Qualifications:

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Technical Skills

• Advanced SQL expertise with 5+ years of experience, including window functions, common table expressions (CTEs), and query optimization.
• Strong knowledge of relational database management systems (RDBMS) and data modeling principles.
• Experience working with cloud-based data platforms, particularly Azure Data Services and modern data warehouse technologies.
• Proficiency in Python for scripting, automation, and data manipulation.
• Experience developing and maintaining ETL processes using tools such as SSIS or Azure Data Factory.

Professional Skills

• Strong analytical and problem-solving abilities.
• Excellent communication skills with the ability to collaborate across technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with NoSQL databases such as Cosmos DB or MongoDB.
• Familiarity with big data frameworks including Apache Spark or Kafka.
• Relevant certifications such as Microsoft Certified: Azure Data Engineer Associate or Google Professional Data Engineer.

Tools & Technologies

• SQL development environments such as DBeaver and SSMS
• Cloud management consoles
• Git for version control
• Jira for project and workflow management
• SSIS and related ETL technologies

Industry

• Leasing

• Supervise and lead a team of warehouse associates responsible for outbound order fulfillment (picking, packing, shipping).
• Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders.
• Ensure compliance with company policies and standard operating procedures (SOPs) related to outbound operations.
• Provide hands-on support during peak periods and resolve issues related to inventory, order discrepancies, or shipping delays.
• Track team productivity and quality metrics, identifying areas for improvement and implementing corrective actions.
• Monitor KPIs such as order accuracy, units per hour (UPH), on-time shipment, and labor productivity
• Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
• Communicate effectively with cross-functional teams including Inventory Control, Inbound, Customer Service, and Transportation.
• Identify bottlenecks and implement process improvements to increase speed and accuracy
• Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed.
• Perform other general warehouse duties as needed

• Ensure work areas are safe to operate in
• Daily safety walks, callouts, and observations
• Coach on poor safety behaviors and encouraging good safety practices
• Maintain cleanliness and housekeeping of work areas
• Comply with all OSHA and warehouse safety rules and guidelines

• Communicate and engage with teammates, team leads, and managers daily
• Training, coaching and mentoring associates
• Maintain daily attendance of associates, including timeclock adherence
• Ensure associate compliance with all company rules, policies and guidelines
• Resolving and mediating conflicts or interpersonal issues within teams, and escalating complex issues to management as needed

• High school diploma or GED required; associate or bachelor's degree in supply chain, logistics, or a related field preferred.
• 2-5 years of warehouse or fulfillment center experience, with at least 1 year in a supervisory role
• Strong knowledge of outbound logistics, order fulfillment, and shipping processes
• Familiarity with warehouse management systems (WMS), RF scanners, handheld android devices
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment with a sense of urgency and attention to detail.
• Comfortable with physical demands including standing, walking, and lifting up to 50 lbs.
• Ability to work flexible hours, including weekends and holidays, as needed
• Proficient with technology and software, such as Google Suite, Microsoft Office, Slack
• Bilingual (English, Spanish), strongly preferred

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching
• and more!