Information Technology Jobs in Norco
185 positions found — Page 10
Border Patrol Agent (BPA) Entry Level NEW RECRUITMENT AND RETENTION INCENTIVES! IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.
U.S.
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW The U.S.
Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.
If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move.
U.S.
Border Patrol (USBP), within the U.S.
Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level , career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits Annual Base Salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $49,739
- $89,518 per year Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.
A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.
This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12.
You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.
Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
*Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Duties and Responsibilities As a BPA, you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.
Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include: Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband Performing farm checks, building checks, traffic checks, city patrols, and transportation checks Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications You qualify for the GL-5 grade level if you possess one of the following: Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of general work experience AND successfully completed college education.
This will be calculated using your resume and official or unofficial transcripts submitted with your application.
You qualify for the GL-7 grade level if you possess one of the following: Experience: One year of specialized work experience that shows you have the skills necessary to: Make sound judgments and decisions in the use of firearms.
Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.
The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.
Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership.
Or will receive a bachelor's degree with Superior Academic Achievement.
Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level.
Please refer to the BPA GL-9
- 11 announcement.
Other Requirements Citizenship : You must be a U.S.
Citizen to apply for this position.
Residency : You must have had primary U.S.
residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.
8336(c) or Title 5 U.S.C.
8412(d).
Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : After you are hired, you will be detailed to the U.S.
Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.
How to Apply: Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.
You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam .
If you have questions about the application process, contact a recruiter through the U.S.
Border Patrol page: /s/usbp .
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
Border Patrol Agent (BPA)
- Experienced (GL-9 GS-11) NEW RECRUITMENT AND RETENTION INCENTIVES! Check out these higher-salaried federal law enforcement opportunities with the U.S.
Customs and Border Protection.
Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.
You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience.
This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization.
Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.
DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.
U.S.
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
The U.S.
Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.
If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move.
U.S.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11 $63,148
- $120,145 per year Locality Pay: Varies by duty location.
Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.
A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.
This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12.
You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.
All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
*Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Duties and Responsibilities: As a BPA, you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.
Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Other Requirements: Citizenship : You must be a U.S.
Citizen to apply for this position.
Residency : You must have had primary U.S.
residency (including protectorates as declared under international law) for at least three of the last five years.
Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.
8336(c) or Title 5 U.S.C.
8412(d).
Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : After you are hired, you will be detailed to the U.S.
Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
How to Apply: Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.
You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.S.
Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
Border Patrol Agent (BPA)
- Experienced (GL-9 GS-11) NEW RECRUITMENT AND RETENTION INCENTIVES! Check out these higher-salaried federal law enforcement opportunities with the U.S.
Customs and Border Protection.
Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.
You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience.
This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization.
Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.
DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.
U.S.
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
The U.S.
Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.
If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move.
U.S.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11 $63,148
- $120,145 per year Locality Pay: Varies by duty location.
Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.
A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.
This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12.
You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.
All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
*Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Duties and Responsibilities: As a BPA, you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.
Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Other Requirements: Citizenship : You must be a U.S.
Citizen to apply for this position.
Residency : You must have had primary U.S.
residency (including protectorates as declared under international law) for at least three of the last five years.
Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.
8336(c) or Title 5 U.S.C.
8412(d).
Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : After you are hired, you will be detailed to the U.S.
Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
How to Apply: Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.
You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.S.
Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)
NEW RECRUITMENT AND RETENTION INCENTIVES!
Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.
You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience. This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization. Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.
>DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW
IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.
U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.
The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.
If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits:
Salary for newly appointed law enforcement Border Patrol Agents varies from:
Base Salary: GL-9/GS-11 $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%
Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.
All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Duties and Responsibilities:
As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
- Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
- Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
- Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
- Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
- Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications:
GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:
- Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
- Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
- Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:
- Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
- Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
- Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Other Requirements:
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
Border Patrol Agent (BPA) GL-5/7 grade levels
NEW RECRUITMENT AND RETENTION INCENTIVES!
IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.
U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.
DON'T FORGET TO CHECK OUT THE INCENTIVES - SEE SALARY SECTION BELOW
The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.
If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level , career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits
Annual Base Salary for newly appointed BPAs varies per grade, as follows:
* GL-5/GL-7 $49,739 - $89,518 per year
Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.
Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.
*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Duties and Responsibilities
As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include:
* Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
* Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
* Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
* Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
* Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications
You qualify for the GL-5 grade level if you possess one of the following:
Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR
Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR
Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.
You qualify for the GL-7 grade level if you possess one of the following:
Experience: One year of specialized work experience that shows you have the skills necessary to:
* Make sound judgments and decisions in the use of firearms.
* Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
* Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.
The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.
Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR
A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.
Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.
Other Requirements
Citizenship: You must be a U.S. Citizen to apply for this position.
Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.
Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.
How to Apply:
Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest , select Border Patrol Agent, then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
The LP Safety Specialist monitors surveillance camera systems, secures building, provides reception, administrative and informational services, creates reports and provides exceptional customer service in the process.
This role observes and reports conditions and incidents to the Regional Loss Prevention Representative with high standard of alertness, responsibility, and confidentiality, greets customers, prevents shoplifting by using strong customer service skills and provides direction and assists in emergencies.
Essential Duties & Responsibilities In a non-Security Officer role, provides alert, professional assistance to the Loss Prevention team in their role of protecting company facilities, company assets, Ambassadors and guest.
Provides excellent and professional customer service to all employees and guests.
Reacts effectively and professionally to needed and requested assistance.
Uses effective and professional written communication skills to prepare incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports.
Assists the Regional Loss Prevention Managers with special projects and assignments.
Daily operations duties: Front lobby reception, key assist, opening and closing gate assistance for deliveries and trucks, responsible for emergency company cell phone while on shift, answers emergency phone to assist Ambassadors, emergencies, evacuations, opening shift opens building, closing shift; secures building, Camera surveillance, patrols Campus inside and outside for safety of Ambassadors, trespassing, partner with Regional Loss Prevention Manager, reports incidents, call 911 when needed, de-escalate aggressive guests and Ambassadors, reports transient and dumping issues.
Promptly reports serious incidents such as medical emergencies, crimes of violence, disasters, fires, acts of vandalism, theft, illegal entry, burglaries, serious or unusual incidents or circumstances and any other such incidents to the appropriate parties.
Effectively deals with difficult or aggressive individuals in a professional manner.
Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors.
Assist Regional Loss Prevention Managers with projects and administrative duties as required.
Education & Experience 1 year or more of Loss Prevention and/or Security experience.
High school diploma or general education degree (GED) required.
Multi-tasking, able to communicate with Law Enforcement in a clear detailed manner.
Ability to write reports, emails and camera log effectively.
Must have basic knowledge of computer programs in a Windows environment, including Word, Excel, Teams and E-mail.
Knowledge of Camera surveillance systems: Verkada, Transcendent, Blue Iris, any other similar systems Ability to deal quickly with problems in a professional and courteous manner.
Possesses a valid driver's license and state-required auto insurance.
This position may require some travel.
Shift flexibility and overtime when needed.
Ability to handle confidential information.
Ability to work with minimal supervision.
Strong interpersonal communication skills shown by understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others.
Ability to relate well to people from diverse backgrounds and with disabilities.
High standards of integrity, honesty and ethical conduct.
High level of effort and commitment with a strong work ethic.
Flexibility: ability to adapt quickly to changes.
Comfortable in both directing others and taking orders.
Punctual and dependable attendance.
Background and drug screen required.
#LI-DNI
- $95,000 Assistant General Manager Ontario, CA Schedule: Monday
- Friday, 12:00 PM Start-Time Salary: $90,000
- $95,000 base with additional bonus potential Capstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers.
We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more.
Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
POSITION OVERVIEW: We are looking for an Assistant General Manager to
* join our team
* and be part of something great.
We have an outstanding career opportunity for a driven, successful leader with at least 4-6+ years of increasing management responsibility in the distribution/transportation fields.
In coordination with the General Manager, the Assistant General Manager will use his/her own judgment in planning, organizing, directing, coordinating, centralizing and administrating all warehouse activities in an assigned partner location including staffing, managing orders, and fulfilling sales and gross margin goals and growth objectives established by the Company.
DAILY RESPONSIBILITIES: Maximize operational efficiencies using defined metrics continuously improving operational performance while optimizing both company and partner measures.
Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators.
Ensure a culture of safety throughout the local site by adhering to all safety policies and procedures
- monitor warehouse safety, physical security and operational metrics on a daily, weekly and monthly basis Develop and maintain a culture of continuous process improvement that supports our pay for performance models.
Partner with General Manager, Operations to coordinate staffing and operational needs of all operations within assigned location, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
Conducts industrial truck, safety, hazard communication training and certification program and new-hire orientation training.
Schedules associates by analyzing the workload, delivery schedules, and partner expectations to estimate associate hours required.
Responsible for payment processing, including credit card payments and checks received.
Will reconcile, report and submit all payment transactions at the end of the workday, including executing and balancing daily deposits Maintains accurate customer account information and billing requirements to keep up-to-date files Analyzes and resolves work problems or assists Supervisors and associates in solving work problems.
Interprets Company policies and procedures for associates and enforces safety regulations.
Provides guidance, support, and direction to Supervisors in the performance of all duties Coach, train, and develops associates through training programs, providing both informal (e.g.
on-floor coaching) and formal (e.g.
written evaluation) job performance based feedback Investigates and reports all on-the-job accidents and injuries in a thorough and timely manner.
Complies with the Injury and Illness Prevention Program (IIPP).
Works as a team, with the General Manager, Site Operations to drive efficiency, effectiveness, and profitability of operations through P&L responsibility for the site, including revenue and profitability performance against budget.
QUALIFICATIONS: Must be very flexible with shift start times as well as days worked, including weekends and holidays.
4-6+ years of management and leadership experience in an industrial setting.
Ability to train, coach, and mentor warehouse associates.
Strong organization and prioritizing skills.
Ability to simultaneously perform multiple tasks.
The ability to make decisions, problem-solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
Ability to manage budgets; read and interpret P&L statements; and prepare related management reports.
Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking.
PHYSICAL REQUIREMENTS: Ability to walk and stand for extended periods of time Ability to lift up to 75 lbs.
EDUCATION and/or EXPERIENCE: Warehousing, Logistics, Supply Chain or Third-Party experience preferred BS/BA Degree or Associates Degree with Equivalent Experience is a plus but no required Excellent interpersonal communication, leadership, and customer service skills.
Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
Proven experience in providing high levels of customer service to internal and external customers.
College degree is a plus.
WHAT WE OFFER: Competitive Salary Quarterly incentive based on operational performance.
Benefits – on the 1st following 30 days of employment.
Career growth-our company looks to promote from within first.
Paid Training, Safety Incentives Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.
The job responsibilities and tasks described herein may be modified and expanded over time.
#LI-KM1 #CB Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment".
As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.
We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more.
Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
DAILY RESPONSIBILITIES: • Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals.
• Identifies associate, customer, and supplier concerns by listening and consulting with others when needed to determine corrective action to take or make recommendations in order to resolve concerns.
• Monitors and manages productivity of assigned area of responsibility by preparing, reviewing and analyzing business reports.
Writing and balancing daily bank deposits.
Assist in managing Site and Departmental budget.
• Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on logistics and company policies, standards, and procedures; monitoring associate compliance with logistics and company policies, standards, and procedures; distributing and maintaining procedures and supporting documentation.
• Supervises and develops associates and leaders in assigned area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
QUALIFICATIONS:
* Must be very flexible with shift start times as well as days worked, including weekends and holidays.
* 5 years of management and leadership experience in an industrial setting.
* Ability to train, coach, and mentor warehouse associates.
* Strong organization and prioritizing skills.
* Ability to simultaneously perform multiple tasks.
* The ability to make decisions, problem solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
* Ability to manage budgets; read and interpret P&L statements; and prepare related management reports.
* Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
* Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multitasking.
PHYSICAL REQUIREMENTS:
* Ability to walk and stand for extended periods of time
* Ability to lift up to 75 lbs EDUCATION and/or EXPERIENCE:
* Warehousing, Logistics, Supply Chain or Third Party experience preferred
* BS/BA Degree or Associates Degree with Equivalent Experience is a plus but no required
* Excellent interpersonal communication, leadership, and customer service skills.
* Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
* Proven experience in providing high levels of customer service to internal and external customers.
* College degree is a plus.
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.
The job responsibilities and tasks described herein may be modified and expanded overtime.
We will offer the successful candidate: • Salary commensurate with education, experience and skills • Quarterly incentive based on operational performance.
•Benefits after 30 days including major medical, dental, vision, life, STD, LTD, and 401 We are an Equal Opportunity Employer committed to quality through diversity.
We are a Drug Free #CB Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment".
As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.
The Assistant Executive Director of Library Operations serves as a Senior Leader for the Riverside County Library System and acts as a key partner to the Executive Director.
This role provides high-level operational leadership, staff mentorship, and strategic support to ensure vibrant, responsive libraries that inspire both staff and community members.
The Assistant Executive Director helps translate vision into action, strengthens organizational culture, and ensures consistent service excellence across the system. This position requires frequent travel (approximately 60–70%) to library locations, clients, and community partners.
Leadership & Strategic Support
· Partner with the Executive Director and stakeholders to support implementation of the long-range vision for RCLS aligned with community priorities
· Lead execution and ongoing evaluation of the Strategic Plan; integrate strategic goals into operations, budgeting, and staff work plans
· Support future strategic planning efforts and facilitate systemwide alignment
· Provide leadership and direction to senior and branch-level managers in delivering relevant, engaging services
· Stay current on library and leadership best practices and help implement innovative service models
Organizational Culture & Talent Development
· Support systemwide retention, engagement, succession planning, and leadership development
· Mentor managers and emerging leaders; help build leadership capacity at all levels
· Promote a culture of exceptional customer service, accountability, and continuous improvement
· Foster collaboration, transparency, and cross-departmental communication
· Serve as a visible, accessible leader who builds trust and rapport across the organization
Operational & Financial Leadership
· Oversee day-to-day operational performance across library locations in alignment with strategic priorities
· Partner in development and oversight of operating and collections budgets; monitor financial performance and resource utilization
· Support pursuit of grants, partnerships, and supplemental funding opportunities
· Build relationships with Friends of the Library groups and support the growth of the Library Foundation
Community & Partner Engagement
· Represent the Library at community meetings, partner events, and public forums as assigned
· Support relationship management with local officials, community leaders, and stakeholder organizations
· Promote the Library’s role in education, literacy, and lifelong learning
· Collaborate with marketing and communications teams to increase visibility and community engagement
Administration & System Performance
· Support operational management of RCLS to ensure alignment with mission, strategy, and contractual expectations
· Develop and monitor procedures, quality standards, and performance indicators
· Utilize LibraryIQ tools and data analytics to assess services, collections, and community impact
· Ensure collections remain responsive to community needs
· Support compliance with local, state, and federal regulations and library best practices
· Assist in preparation of annual reports and partner briefings
· Support internal communication strategies to keep staff informed, aligned, and engaged
· Provide leadership oversight for the Edward Dean Museum and Gardens as assigned
Partner Relationship Management
· Maintain strong working relationships with Riverside County partners and stakeholders
· Serve as a secondary point of escalation for partner and patron concerns
· Support preparation of reports and performance updates for County partners
· Help ensure RCLS meets contractual scope of work and service expectations
Qualifications
· Master’s degree in library science or library and information studies (MLS/MLIS required)
· 3+ years of senior management experience in library or related public service environments
· Demonstrated success leading managers, coaching teams, and driving organizational performance
· Experience working with government or contracted service environments preferred
· Strong interpersonal and communication skills with the ability to build trust and engagement
· Collaborative leader who fosters teamwork and alignment
· Strategic thinker with the ability to execute and drive results
· Customer-focused with a commitment to service excellence
· Skilled in financial and operational data analysis
· Proven ability to thrive in a complex, fast-paced environment
Requirements
· Frequent travel to library locations, community meetings, and partner sites
· Availability for evening and weekend meetings and community events
· On-call availability for urgent or emergency operational situations
· Strong written and verbal communication skills
· Excellent organizational and time management skills
· Ability to work both independently and collaboratively
· High level of reliability and professional accountability
· Must maintain a reliable source of personal transportation
· Must reside in Riverside County, CA, or within a 25-mile radius
Compensation: $135,000 - $150,000 annually
Position Overview
The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.
Key Responsibilities
1. Technical & After-Sales Support (Approx. 30%)
- Provide basic technical support to key customers via phone or video calls.
- Assist with preliminary troubleshooting and issue diagnosis.
- Document customer issues and follow up continuously until closure to ensure timely resolution.
2. Spare Parts & Order Support (Approx. 20%)
- Verify part information and inventory availability.
- Prepare and submit spare parts ordering requests.
- Track payment status and shipment progress.
- Coordinate with warehouse and logistics teams to ensure on-time delivery.
3. Retail Return Case Support (Approx. 20%)
- Track retail return batches and timelines from major retailers such as Home Depot, Lowe’s, and Costco.
- Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
- Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
- Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.
4. Repair & Replacement Case Follow-up (Approx. 15%)
- Monitor repair and replacement cases to ensure SLA compliance.
- Coordinate with technical and service teams to continuously improve customer satisfaction.
5. Failure Data Collection & Reporting (Approx. 10%)
- Collect and organize defective unit and failure data.
- Support basic trend analysis and report findings to regional FAE or related teams.
6. Other Support Tasks (Approx. 5%)
- Complete additional tasks assigned by the team to support overall operations.
Qualifications
- Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
- 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
- Basic knowledge of hardware or electronic system troubleshooting is a plus.
- Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
- Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
- Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
- Experience handling retail returns or reverse logistics is a plus.
- Strong English communication skills preferred.
