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What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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POSITION SUMMARY
The Director of Information Technology is responsible for aligning technology, data, and systems with business strategy in a large-scale electrical construction environment. This role is highly operational and service-oriented, with a strong focus on execution and communication. The Director ensures technology supports growth, improves productivity, maintains strong internal controls, and enhances the day-to-day experience for all field and office employees.
POSITION FUNCTIONS
Leadership and Organization
- Provide strategic and operational leadership to the IT and Data Analytics functions, fostering a cohesive, collaborative, and service-driven culture.
- Lead and develop managers across multiple functions within the department, aligning priorities and breaking down silos.
- Continuously assess and strengthen talent, capabilities and structure through development, upskilling, and role evaluation to build a high-performing organization.
- Grow and organize the department to be scalable, disciplined, and aligned with business needs.
Communication and Collaboration
- Serve as a trusted business partner to executive leadership and functional leaders within Service Electric Company and Quanta Services.
- Communicate clearly and effectively with technical teams, non-technical stakeholders, and field leadership.
- Bring teams together around shared goals, priorities, and execution plans.
Technology and Operations
- Ensure reliable, secure, and efficient IT operations supporting a geographically dispersed workforce of 2,000+ field employees.
- Oversee infrastructure, applications, ERP, field systems, and end-user support.
- Coordinate with Quanta Services on cybersecurity.
- Partner with business leaders to identify opportunities where technology can streamline workflows, reduce friction, and improve productivity.
- Drive the mindset of technology as a growth enabler, not overhead.
Data and Analytics
- Oversee the Data Analytics function to ensure timely, accurate, and actionable reporting utilizing various platforms.
- Champion data governance, data quality, and standardized metrics across the organization.
- Enable company leaders with insights that support operational efficiency, financial performance, and strategic decision-making.
Project and Change Management
- Lead or oversee technology and data initiatives from concept through execution working closely with leaders within Service Electric Company and Quanta Services.
- Establish disciplined project management
Public Company Standards and Compliance
- Ensure IT systems and processes support SOX compliance and strong internal controls.
- Partner closely with Finance, Internal Audit, and external auditors.
- Document, test, and continuously improve IT controls and processes.
- Maintain appropriate security, access controls, and segregation of duties.
EDUCATION AND EXPERIENCE REQUIREMENTS
- 10+ years of progressive IT leadership experience, including managing supervisory employees, required.
- Experience in a public company environment, with direct exposure to SOX and internal controls, required.
- Proven ability to lead operationally focused IT organizations, required.
- Strong background overseeing enterprise systems, infrastructure, and analytics, required.
- Demonstrated success leading cross-functional projects and driving change, required.
- Experience in construction, engineering, or industrial services, preferred.
- Exposure to ERP systems and field workforce technologies, preferred.
- Formal project management experience or certification, preferred.
- Experience scaling IT organizations in growing companies, preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Exceptional verbal and written communication skills and ability to align executives, managers, and frontline employees
- Exceptional organization skills with a strong attention to detail.
- Excellent analytical and problem-solving skills.
- Exceptional interpersonal and customer service skills.
- Strong project management skills, capable of handling multiple projects concurrently with good time management.
- Ability to build and foster relationships with team members.
- Ability to maintain confidentiality.
- Ability to conducts self in an appropriate manner as a representative of SEC, working effectively in a diverse work environment.
DIRECT REPORTS: Yes
LICENSES AND CERTIFICATIONS: A valid driver’s license
TRAVEL REQUIRED: Minimum
WORKING ENVIRONMENT/PHYSICAL REQUIREMENT: This position will work in a normal office setting, but will be required to travel to and visit other SEC offices and work sites.
NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities may change or new ones many be assigned at any time with or without notice.
Service Electric Company provides Equal Employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Information Security Analyst (SOC / Security Operations)
Nashville, TN (Hybrid – 2–3 days onsite)
Long-Term Contract Opportunity
We are seeking an Information Security Analyst to join a high-performing cybersecurity team supporting a large enterprise environment. This role serves as a critical “front line” function—monitoring, investigating, and responding to security events while ensuring risks are addressed quickly and effectively.
This is an excellent opportunity for a junior-to-mid level security professional to gain hands-on experience across SIEM, endpoint security, and enterprise security operations within a highly visible environment.
Key Responsibilities
- Monitor and investigate alerts and indicators of compromise across multiple security platforms
- Triage, escalate, and document security incidents in accordance with response procedures
- Analyze logs and perform structured queries within SIEM tools to support investigations
- Assist with vulnerability analysis and remediation tracking
- Support reporting, documentation, and audit-related activities
- Monitor security tool health and escalate system issues as needed
- Collaborate with internal stakeholders on security-related requests and incident response
Required Qualifications
- 2+ year of experience in Information Security, Cybersecurity, or Security Operations
- Hands-on experience with security technologies such as:
- SIEM platforms (Splunk, QRadar, LogRhythm, or similar)
- Endpoint detection and response (EDR)
- Firewalls and intrusion detection/prevention systems
- Malware protection and vulnerability scanning tools
- Experience investigating and triaging security alerts
- Understanding of network security concepts and protocols (TCP/IP, OSI model, DNS, HTTP, etc.)
- Familiarity with Windows and Linux system logs
- Ability to clearly document investigations and communicate findings
Strong analytical and troubleshooting skills
Preferred Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Security, MIS, or related field
- Experience working in a SOC or security monitoring environment
- Familiarity with:
- Security incident response processes
- Log analysis and threat detection techniques
- Endpoint, network, cloud, and data security tools
- Basic scripting knowledge (Python, Bash, or PowerShell)
- Knowledge of compliance frameworks such as NIST, HIPAA, HITRUST, or PCI
- Security certifications such as CompTIA Security+, SANS, or Cisco security certifications
Work Environment
- Hybrid schedule (2–3 days onsite in downtown Nashville)
- Long-term contract engagement (potential for extension or conversion based on performance)
Duration: 6 Months (Possible Conversion FTE)
Location: Nashville, TN (100% Onsite)
Note: This roles require candidates to meet residency requirements (i.e., having lived in the U.S. for three out of the past five years)
Duties:
- Day To Day
- Defines customer needs in technical and business contexts.
- Ensure the proposed technical and business solutions meet the customers' objectives for the work effort.
- Provide guidance with planning and prioritization of business support-related activities.
- Defines customer needs in technical and business contexts.
- Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
- Provide guidance with planning and prioritization of business support-related activities.
- 30% Elicit and document user requirements to meet a business objective.
- Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
- 25% Guide both technical and customer departments in the development of the systems that support the business solution.
- 10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
- 10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
- 10% Provide input on the business direction for system changes.
- 10% Validate the business need for solutions to business problems and process improvements.
- 5% Assist in the development and documentation of training materials. Mentor or train less experienced staff.
Require Skills and Abilities:
- IT Business Analysis Healthcare experience.
- Proficiency in Visio and Excel.
- Agile and Waterfall methodology.
- Direct experience in Healthcare, Medicare/Medicaid in related BSA role
- Candidate should have one of the following certifications active from an accredited organization: CSPO, A-CSPO, PMI-ACP, CSP-PO.
- Candidate will need good job duration as the end goal is to convert the right candidate.
- Demonstrated understanding of concepts of the supported business unit.
- Basic knowledge of standard industry practices.
- Demonstrated knowledge of procedures for the business unit.
- Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
- Strong teamwork and interpersonal skills.
- Understands how IT affects an organization and is able to link it to business processes.
- Excellent analytical skills.
- Good conceptual skills.
- Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Required Software and Tools:
- Microsoft Office.
Highly Preferred Licenses and Certificates:
- SAFe Scaled Agile Certification.
- CBAP and/or demonstrated continuous learning in the Business Analysis profession.
Work Environment:
- Work Environment: Fast-paced, high demand environment.
- Work is frequently performed against mandated deadlines.
- Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer
Required Education: Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree.
Required Work Experience: 4 years of IT business analysis experience. BSAII is a critical role for a development / coding team whereby requirements analysis, design, and validation supporting integrated workflows are the primary responsibilities.
Required Skills and Abilities:
- Demonstrated understanding of concepts of the supported business unit.
- Basic knowledge of standard industry practices.
- Demonstrated knowledge of procedures for the business unit.
- Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
- Strong teamwork and interpersonal skills.
- Understands how IT affects an organization and is able to link it to business processes.
- Excellent analytical skills. Good conceptual skills.
- Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Preferred Skills and Abilities:
- Conceptual understanding of project management techniques.
- Able to influence and negotiate solutions to business problems.
Preferred Software and Other Tools:
- Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
Interview: 1 hour onsite
Founding Sales Leader / Account Executive (Full-Cycle)
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APPLY HERE: : In-Person Only, Chattanooga TN (with frequent travel to factories)
Compensation: $100,000+ base + Unlimited OTE
Equity: TBD
Company Website: ⸻
What We Do
AI Automation for Manufacturing.
We help factories eliminate paper, manual data entry, and disconnected systems, replacing them with intelligent workflows that learn directly from the factory floor.
Our software connects machines, ERPs, and people in real time, turning tribal knowledge, production data, and quality workflows into systems that run smoother, faster, and smarter.
Factories today still run on whiteboards, spreadsheets, and tribal knowledge. Harmony turns those processes into AI-powered workflows that actually execute the work.
Backed by the founders of HubSpot, Typeform, Apollo, Hustle Fund, Brickyard, and more.
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Our Mission
We are here to reindustrialize America.
That means bringing world-class technology back to the factory floor, empowering operators, restoring pride in American manufacturing, and helping people do their best work again.
We believe great companies are built by great people, together, in person.
We train together, eat together, and build products that move the needle for real industries and real people.
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About the Role
This is a Founding Account Executive role (full-cycle sales).
You will work directly with the founder every day to help build the sales engine for Harmony from the ground up.
This is not a traditional SaaS AE role.
Our sales process involves deep research, cold outreach, factory visits, relationship building with owners and operators, and closing complex deals that transform how factories run.
You will be responsible for the entire sales process, including:
• Building your own pipeline
• Prospecting and outreach
• Running demos
• Nurturing relationships
• Visiting factories in person
• Closing deals
We move fast and we do things that do not scale. We cold call. We show up at factories. We send custom gifts. We meet operators on the floor.
You will help define how Harmony sells to manufacturers and help build the company’s go-to-market playbook.
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Do Not Apply If You
1. Will not relocate to Chattanooga, TN
2. Are unwilling to work in person and put in long hours
3. Are not comfortable cold calling and building pipeline yourself
4. Are unwilling to travel to factories
5. Do not want to help rebuild American manufacturing
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What You’ll Do
Own the Full Sales Cycle
• Generate pipeline through cold outreach, referrals, events, and creative outbound
• Research and identify manufacturing companies that are strong fits for Harmony
• Use tools to source leads
• Run discovery calls and product demos
• Build relationships with operators, plant managers, and owners
• Travel to factories to understand operations and close deals in person
• Manage deals from first conversation through signed contract
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Build Pipeline from Scratch
This is a true founding sales role.
You will help build the pipeline engine for Harmony by:
• Cold calling manufacturing companies
• Sending thoughtful outbound emails and LinkedIn messages
• Creating personalized outreach campaigns
• Attending manufacturing events and trade shows
• Visiting factories and meeting owners directly
We believe the best deals are built through real relationships, not just Zoom calls.
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Work Directly With the Founders
You will work with the founder daily to:
• Refine messaging
• Improve the demo
• Identify ideal customers
• Close strategic deals
• Develop the sales playbook
This role will have a huge impact on how the company grows.
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Help Build Partner Channels
Manufacturing software is often sold through partners.
You will help establish relationships with:
• ERP providers
• Manufacturing consultants
• Systems integrators
• Industry advisors
These partnerships will become an important source of pipeline and distribution for Harmony.
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Preferred Qualifications
These are not strict requirements, but candidates with this background will ramp faster.
• Experience selling to manufacturers or industrial companies
• Full-cycle closing experience from prospecting through close
• Experience selling high-ticket B2B software or hardware
• Familiarity with manufacturing operations, supply chains, or factory environments
• Experience selling ERP, MES, production software, automation, or industrial technology
• Comfortable conducting on-site customer visits and factory walkthroughs
• Strong outbound experience including cold calling, cold email, and creative prospecting
• Experience using tools such as:
• LinkedIn Sales Navigator
• Wiza
• HubSpot
• Apollo
• Experience working in early-stage startups
• Experience working closely with founders on GTM strategy
• Entrepreneurial mindset and comfort operating in high-ownership environments
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Success Metrics
Success in this role will be measured by both revenue outcomes and foundational GTM progress.
Revenue and Pipeline
• Consistently build and manage a strong outbound pipeline
• Generate qualified opportunities with manufacturing companies
• Close high-value deals with factory operators, executives, and ownership teams
• Maintain a healthy pipeline that supports long-term revenue growth
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Customer Impact
• Build strong relationships with operators, plant managers, and manufacturing leaders
• Successfully run discovery calls, demos, and factory walkthroughs
• Help customers clearly understand the operational value of Harmony
• Contribute to customer wins that become referenceable success stories
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GTM Development
• Help refine Harmony’s sales messaging and positioning
• Identify patterns in successful deals and ideal customers
• Improve demos, discovery questions, and deal strategy
• Contribute to building repeatable outbound strategies for selling to factories
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Market Expansion
• Identify new opportunities across manufacturing verticals
• Help establish relationships with industry partners such as ERP providers, consultants, and systems integrators
• Contribute ideas that improve how Harmony reaches and sells to manufacturers
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Culture and Perks
• In-person only, full-time in Chattanooga TN with frequent travel to factories and customer sites
• Weekly team dinners to build connection and community
• Gym, sauna, and cold plunge access plus a personal trainer three times per week
• High-equity compensation
• Work directly with the founder every day with full ownership
• High-trust, high-intensity environment built on craft, speed, and impact
Clearance Requirement For This Role: Active TS/SCI
We are seeking a highly skilled Senior Full-Stack Software Engineer to support an AI-enabled classroom initiative for the U.S. Army Intelligence community at Fort Huachuca. This role is part of a cornerstone Phase 1 effort that is expected to scale into multiple contracts and support broader Army Intelligence training programs.
The engineer will work closely with the Prime and government stakeholders to integrate AI-driven capabilities into an on-premise training environment, validate system performance, and support operational sustainment.
Position Description:
Location: Primarily Remote (Work-from-Home) with Temporary Duty Travel (TDY) to Fort Huachuca, AZ
Travel: 1-2 weeks per sprint; approximately 3-4 total trips during installation phase
Target Start: ASAP
Contract Length: 12 months base with
* 6 months: Development & Delivery
* 6 months: Operational Support
Key Responsibilities:
* Design, develop, and integrate full-stack software solutions for an AI-enabled classroom environment
* Most likely technologies to be used: Java, Golang, React, Vert.X, Jblocks
* Participate in Agile/Scrum sprints, collaborating with other team members to include engineers, architects, and program leadership
* Support on-premise system installations and systems integration efforts
* Integrate custom development with Prime-provided software and testing environments
* Ensure robust testing and validation are built into the development lifecycle for mission-critical delivery
* Support validation of system capabilities through live classroom training events
* Provide operational support post-delivery, troubleshooting and optimizing system performance
* Work directly with end users and customers in a highly collaborative, on-site environment during TDY periods
Remote working/work at home options are available for this role.
In this role, you will assist customers by responding to inquiries through email, resolving issues, and providing helpful information about our products or services.
The ideal candidate has strong written communication skills and enjoys helping people.
Responsibilities: Respond to customer inquiries via email in a timely and professional manner Provide accurate information about products, services, and policies Resolve customer complaints and issues effectively Escalate complex issues to the appropriate department when necessary Maintain clear records of customer interactions Ensure high levels of customer satisfaction Requirements: Excellent written English communication skills Strong attention to detail Basic computer and typing skills Reliable internet connection and computer/laptop Ability to work independently and meet deadlines Previous customer support experience is a plus but not require Benefits: 100% Remote / Work From Home Flexible working schedule Competitive pay Training provided Supportive team environment
Remote working/work at home options are available for this role.
**The successful JD applicant will reside in the Albany/NYC/CT area**
Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
As a Solutions Consultant, you'll provide education and support, build preference, and drive usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory while building solid relationships within accounts. You will also understand customer needs, provide high-quality consultation, and generate leads.
Responsibilities
- Providing consultative services to legal customers and prospects ensuring maximized use and understanding of LexisNexis products
- Collaborating with sales partners on preference, driving strategy, and developing strategic account plans
- Identifying and sharing leads and opportunities with sales partners and/or Product Specialists
- Conducting competitor research, analyzing findings, and sharing information with Product, Segment and Marketing
- Communicating credibly with clients to understand their challenges and provide guidance, education, and consultation to help improvement
- Collecting feature and function requirements from customers and communicate to appropriate product team members
- Utilizing all required processes, tools and systems
Requirements
- Have a Juris Doctorate
- Display excellent verbal and written communication skills
- Have the ability to build solid relationships internally and externally
- Have proven training and/or sales experience
- Experience performing simple and complex research assignments
- Display impressive organizational skills
- Be able to travel up to 50% of the time
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Remote working/work at home options are available for this role.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Join Us as a Technical Support Advisor!
Location: Remote Call Center
Join Us as a Technical Support Advisor!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!
What You'll Be Doing:
Customer Service Excellence:
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting:
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
Adaptability in Communication:
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Team Collaboration:
- Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.
What We're Looking For:
Customer Service Focus:
- Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
Technical Enthusiasm:
- A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.
Resilience Under Pressure:
- Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Learning & Growth Mindset:
- Open to feedback and coaching, with a drive to continuously improve and excel.
What You Bring:
- Proven experience in customer support or technical assistance , ideally in a call center setting.
- Strong verbal and written communication skills.
- Problem-solving abilities with a flexible, adaptable approach to challenges.
- Confidence in navigating multiple software tools and systems to resolve issues.
- A self-motivated attitude with effective time management skills.
What You'll Get:
Competitive Pay:
- $17.31 per hour, with opportunities for performance-based incentives.
Comprehensive Benefits:
- Full health insurance package, including medical, dental, and vision coverage.
Cell Phone Perks:
- $25/month per line for unlimited phone, text, and data (restrictions may apply).
Training and Growth:
- Paid training to set you up for success.
- Career advancement opportunities with a globally renowned leader in technology innovation.
Referral Bonuses:
- Earn ongoing bonuses for referring new employees through our Referral for Life Program.
Supportive, Inclusive Environment:
- Thrive in a dynamic virtual work environment with a team that's dedicated to your success.
- Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Remote Work Requirements
- Private Workspace: A quiet, dedicated workspace with no distractions.
- Ergonomics: A comfortable desk setup with all necessary equipment.
- Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
- Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.
Why You'll Love Working Here:
At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.
Ready to Take the Next Step?
Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!
Remote working/work at home options are available for this role.
Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life.
We're looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Preferred Skills:
- Excellent communication skills, including active listening and problem-solving
- Ability to learn, adapt, and adjust on the go
- Works well with others and individually
- Possesses a strong work ethic and drive to succeed
What you can expect:
- Flexible Schedule with Weekly Pay
- 100% Remote Position
- Weekly Trainings lead by Top Leaders
- Life Insurance
- Health Insurance reimbursement
- Industry-leading resources and technology
- *In the interest of community wellness, AO has adjusted our business operations. As such, all interviews will be conducted via Zoom video conferencing.
Remote working/work at home options are available for this role.
