Information Technology Jobs in None Fl Wfh

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in our Tampa, FL locations only. Relocation assistance is not available for this position.

Start Date: June 15th

Hours: 9:00am – 5:30pm ET

As a dedicated Auto Adjuster you will manage file ownership including investigation, taking statements, reviewing policy and coverages, determination of liability, setting and managing services throughout life of the claim while providing excellent service.

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

• Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.

• Negotiates liability for comparative negligence (claimant or adverse carrier).

• Identifies coverage concerns, reviews prior loss history, determines, and builds Special Investigation Unit (SIU) referrals, when appropriate.

• Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).

• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.

• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.

• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through outstanding service.

• Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Applies intermediate knowledge of Auto Physical Damage to adjust claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• High School Diploma or General Equivalency Diploma.

• 1 year of customer service experience.

• Progressive experience handling low complexity auto non injury liability claims.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.

• Proven negotiation, investigation, communication, and conflict resolution skills.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• Successful completion of a job-related assessment may be required.

• One or more years of auto liability claims experience managing claims from initial contact through resolution.

• Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills.

• Proven experience with comparative negligence and shared liability determinations.

• At least two years of customer service experience, demonstrating strong communication and problem-solving.

• Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions.

• Proficiency with Guidewire or similar claims management systems.

• Bachelor’s degree or industry designation (e.g., AIC, CPCU).

• Military experience through service or as a military spouse.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: The salary range for this position is: $51,370 - $86,680.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in the following location: Tampa, FL. Relocation assistance is not available for this position.

For new hires starting, we are offering a signing bonus of $2,500. Bonus will be paid in one lump sum (minus applicable taxes) after 45 days of employment.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.

• Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees.

• Documents relevant information as it relates to building a retirement income portfolio.

• Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age.

• Develops and communicates appropriate retirement income strategies based on individual member needs.

• Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products.

• Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.

• Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s).

• Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.

• Integrate risk management tools, products, and strategies to create an effective retirement income plan.

• Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• Active Group 1 Life & Health license and required maintenance or ability to acquire within 90 days of hire.

• Required maintenance of FINRA Series 7 license.

• Required maintenance of FINRA Series 66 (or 63 and 65) license.

• Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions.

• 4 years of financial industry and/or sales experience.

• Experience delivering frequent written and oral communication.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Experience participating in or leading teams.

• Successful completion of a job-related assessment may be required

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• 3+ years of direct Annuity Sales Experience

• Experience working in an Inbound/Outbound Call Center

• Retirement Income Certified Professional Designation (RICP)

Compensation range: The salary range for this position is: $69,920.00 - $125,850.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company:

American Circular Solutions (ACS) is an AI-enabled IT asset disposition (ITAD) and electronics recycling startup launching in Tampa Bay. We combine computer vision sorting, robotic disassembly, and certified data destruction to serve enterprise clients who need compliant, auditable, and sustainable IT asset disposition. We are building the first AI-enabled, military-grade ITAD facility in the Tampa Bay region.

The Opportunity:

We’re looking for a VP of Operations who can build and run our recycling facility from day one. This is a founding-team-level hire — you’ll design the physical operation, lead the R2 certification process, manage the facility buildout, and oversee all processing, logistics, and compliance functions. The ideal candidate comes from the ITAD or electronics recycling industry, has hands-on experience with R2-certified facility operations, and can translate that expertise into building a next-generation AI-enabled processing facility.

You’ll be the operational backbone of the company — the person who ensures that when sales brings in enterprise clients, we deliver flawless execution on data destruction, material processing, chain-of-custody documentation, and regulatory compliance.

Key Responsibilities

Facility & Operations:

• Lead the buildout of ACS’s Tampa Bay processing facility, including site selection, layout design, equipment procurement, and operational workflow configuration
• Design and implement processing workflows for device intake, data destruction, disassembly, material sorting, and commodity output
• Manage the deployment and calibration of AI sorting systems (computer vision, conveyor, robotic disassembly) in coordination with technology vendors (AMP Robotics, EverestLabs, or similar)
• Oversee daily facility operations including receiving, processing throughput, quality control, inventory management, and shipping/logistics
• Hire, train, and manage the operations team: processing technicians, logistics coordinators, warehouse staff, and drivers
• Establish and manage relationships with downstream processors, refiners, and commodity buyers for recovered materials (copper, gold, silver, palladium, rare earths)

Certifications & Compliance:

• Lead the R2v3 certification process from application through audit, ensuring facility, processes, and documentation meet all R2 requirements
• Implement and maintain NIST 800-88 compliant data destruction processes with full digital chain-of-custody tracking
• Manage all environmental compliance (EPA, Florida DEP) including hazardous material handling, reporting, and permitting
• Develop and maintain standard operating procedures (SOPs) for all processing, safety, and compliance functions
• Prepare the facility and processes for future ITAR registration (Year 2 target) for defense/government contracts

Safety & Quality:

• Establish and enforce safety protocols for all facility operations, including hazardous material handling, equipment operation, and ergonomic standards
• Implement quality assurance processes to ensure enterprise SLAs for data destruction verification, processing turnaround, and documentation accuracy
• Manage relationships with insurance carriers, auditors, and regulatory agencies

Target Outcomes (First 12 Months):

• Month 1–3: Facility secured and buildout underway; R2 certification application submitted; initial team of 3–5 processing technicians hired; manual processing capability operational for early revenue
• Month 4–6: AI sorting cell deployed and calibrated; processing throughput ramping; NIST 800-88 compliant data destruction fully operational with digital chain-of-custody
• Month 7–9: R2v3 certification achieved; facility processing 100+ devices/day; downstream commodity relationships established and generating material recovery revenue
• Month 10–12: Facility operating at scale supporting 7–10 enterprise accounts; ITAR registration process initiated; operational costs optimized for profitability trajectory

Qualifications Required:

• 7+ years of operations management experience in ITAD, electronics recycling, e-waste processing, or a closely related environmental services industry
• Direct, hands-on experience with R2 (or e-Stewards) certification processes — ideally having led or significantly contributed to a facility achieving certification
• Deep working knowledge of NIST 800-88 data destruction standards and chain-of-custody documentation requirements
• Experience managing a processing facility: workflow design, throughput optimization, staffing, safety, and quality control
• Familiarity with EPA and state environmental regulations governing electronics recycling and hazardous material handling
• Proven ability to build and lead operations teams (10+ direct and indirect reports)
• Strong project management skills — comfortable managing facility buildout, equipment procurement, and vendor relationships simultaneously

Strongly Preferred:

• Prior experience at a recognized ITAD or recycling operation (Sims Lifecycle Services, ERI, All Green Electronics Recycling, Dynamic Lifecycle Innovations, Iron Mountain, or similar)
• R2 Lead Auditor qualification or direct audit preparation experience
• Experience with AI-enabled or automated sorting/processing systems (AMP Robotics, ZenRobotics, TOMRA, EverestLabs)
• ITAR compliance experience or familiarity with defense contractor requirements
• Florida-specific regulatory knowledge (FL DEP, local permitting)
• Experience at a startup or early-stage company where you built operations from scratch

Compensation:

Base salary competitive with market for VP-level operations leadership in Tampa Bay. Performance-based incentive compensation tied to operational milestones (R2 certification, throughput targets, cost optimization). Meaningful equity stake reflecting the founding-team nature of this role. Specific compensation package will be discussed with qualified candidates.

Why This Role:

• Build a next-generation recycling facility from the ground up — combining your industry expertise with cutting-edge AI sorting technology
• Equity participation in a high-growth venture in the $27.7B ITAD market
• Tampa Bay has no AI-enabled, R2-certified ITAD processor — you’ll be building the first
• Work alongside co-founders with deep industry experience (Iron Mountain background) and technical expertise (former AWS)
• Massive market timing: Windows 10 EOL, corporate AI hardware refresh, and Florida regulatory tailwinds all converging
• Direct line to co-CEOs with real decision-making authority and operational autonomy

• American Circular Solutions, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: IAM Architect – SailPoint Identity Security & Cloud Security

Location: Miami, FL, Onsite

Duration: Contract

Role Summary

We are seeking an experienced IAM Architect to lead the design and implementation of enterprise identity governance and cloud security solutions. The role will focus on architecting and deploying SailPoint Identity Security Cloud and other solutions from SailPoint Technologies to strengthen identity lifecycle management, access governance, and cloud security across enterprise environments.

Key Responsibilities

• Architect and implement enterprise Identity and Access Management and identity governance solutions.
• Lead the design and deployment of SailPoint Identity Security Cloud (ISC) and SailPoint IdentityIQ.
• Define architecture for identity lifecycle management, access certifications, role-based access control (RBAC), and policy enforcement.
• Design integrations between SailPoint and enterprise systems, directories, and SaaS applications.
• Architect IAM controls across cloud environments such as Amazon Web Services, Microsoft Azure, and Google Cloud.
• Establish identity governance frameworks to support least privilege, compliance, and security policies.
• Provide architectural guidance to engineering teams and stakeholders on IAM and cloud security best practices.

Required Skills

• 10+ years experience in IAM and identity governance architecture.
• Strong hands-on expertise with SailPoint Identity Security Cloud and/or SailPoint IdentityIQ.
• Experience designing scalable IAM architectures for enterprise and cloud environments.
• Strong understanding of identity lifecycle management, access reviews, RBAC, and compliance frameworks.
• Experience with API integrations, identity connectors, and enterprise directory services.

At Kyra Solutions, we implement business solutions for government workers with best-of-breed technology platforms. Our goal is to improve the effectiveness and quality of work life for state workers in capitals across the U.S. to help better the lives of citizens they serve. State agencies choose Kyra for our dedicated team of experts who ensure the success of every project through client empathy, expert knowledge, and a dedication to value-based outcomes. As Kyra continues to reach new heights nationally, our in-office and remote team members are growing with it. We believe we must and do put our people first to produce the quality our clients expect and deserve. Kyrians are provided a growth track for long-term career success and continuous professional development. If you are looking to make an impact in your community and create a career you can be proud of, we encourage you to apply!

Title: Project Manager/ Business Analyst (On-site & Full-Time)

Location: Tallahassee, FL | Duration: Full Time

Required Skills and Experience

* PMP and/or Prince 2 Certification

* Bachelor s degree in Information Systems, Business, or related field (Master s preferred).

* Exceptional communication, documentation, and stakeholder engagement skills.

* Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.

* Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.

Preferred Certifications

* Salesforce Certified Administrator or Salesforce Business Analyst Certification

* Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud)

* Certified ScrumMaster (CSM) or SAFe Agile

Roles and Responsibilities

* Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support.

* Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.

* Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.

* Implement effective change control and governance to ensure compliance with contracts and SOWs.

* Serve as the primary liaison between government clients, technical teams, and executive sponsors.

* Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.

* Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.

* Recommend improvements and assist in backlog grooming for Agile delivery.

* Ensure all documentation and requirements align with government compliance, audit, and reporting standards.

* Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.

* Maintain detailed documentation for system requirements, process flows, and future enhancements.

* Assist in developing training materials and user guides to support end-user adoption and change management efforts.

Why Kyra:

Founded in 1997, Kyra Solutions is a national leader in transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won a Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website for more information. Equal employment opportunity employer.

**Requires local to Fort Lauderdale area- on-site position

Job Summary: CareCloud is seeking a motivated and intellectually curious attorney to grow into a Senior Counsel role as a key member of the company’s Legal Department. This position covers a broad range of commercial, corporate, litigation, and regulatory matters for a publicly traded healthcare technology company. We do not expect candidates to arrive with deep expertise in every area — what matters most is a strong legal foundation, a business-minded approach, and a genuine willingness to learn and take on new challenges.

Required Knowledge, Skills and Abilities:

• Strong independent critical thinking skills and attention to detail
• High-level analytical and research skills, with the ability to distill complex issues into clear, practical guidance
• Genuine intellectual curiosity and a demonstrated willingness to learn new areas of law and business
• AI-first orientation: must be enthusiastic about using AI tools as a primary means of legal work product, research, and process improvement — not as an afterthought
• Ability to interact effectively with other employees, clients, management, and outside legal counsel
• Ability to prioritize workflow, meet demanding deadlines, and manage multiple projects in a fast-paced environment
• Business-minded orientation with an interest in understanding how legal issues affect company operations and strategy

Education and Experience:

• Juris Doctor degree from an accredited institution
• Admitted to practice in Florida, New Jersey, or New York required
• Minimum of 3 years of post-bar legal experience; in-house or commercial practice experience preferred
• Prior experience with public company securities law, SEC reporting, or corporate governance preferred but not required
• Prior experience with commercial litigation and/or regulatory compliance preferred
• Prior experience with healthcare technology law, HIPAA/HITECH compliance, or revenue cycle management a plus
• Exposure to M&A transactions or transactional work a plus
• Demonstrated proficiency with Claude or other AI tools required; candidates who have not yet integrated AI into their legal practice should be prepared to do so immediately upon joining

Work Location: In-office, 5 days per week – Care Cloud’s Office, Broward County, FL

Travel Requirements: up to 15%

Strategic Account Representative

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL.

Please note, candidates must be located within 60 miles of either office location.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

KNOWLEDGE, SKILLS, and/or ABILITIES

• Basic knowledge of computer hardware.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
• Professional verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

• Education
• College education preferred and/or equivalent combination of education/experience.
• Experience
• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certifications a plus.

• Assist in managing client accounts and maintaining relationships
• Communicate with clients regarding services, promotions, and updates
• Support account growth through upselling and customer engagement
• Maintain accurate records of client interactions and account activity
• Collaborate with sales and marketing teams
  
  

• Strong communication and interpersonal skills
• Customer-focused with an interest in sales and account management
• Organizational and multitasking abilities
• Basic computer proficiency
• Team-oriented mindset
  
  

• Competitive salary package ($48,000 – $52,000 per year)
• Opportunities for professional growth and career advancement
• Hands-on training and skill development
• Supportive and collaborative work environment
• Stable full-time position with long-term potential

• Manage and maintain customer accounts and relationships
• Communicate with clients regarding services, promotions, and updates
• Identify opportunities for account growth and upselling
• Resolve customer concerns and ensure satisfaction
• Maintain accurate records of account activity
• Collaborate with sales and marketing teams
  
  

• Strong communication and interpersonal skills
• Customer-focused with an interest in sales and account management
• Problem-solving abilities and attention to detail
• Organizational and multitasking skills
• Basic computer proficiency
• Team-oriented mindset
  
  

• Competitive salary package ($48,000 – $52,000 per year)
• Opportunities for professional growth and career advancement
• Hands-on training and skill development
• Supportive and collaborative work environment
• Stable full-time position with long-term potential

Location:

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Directs the department's activities and resources to ensure alignment with the mission, values, and objectives of the department and organization. Plays a pivotal role in aligning patient care coordination and organizational goals, regulatory compliance, and financial stewardship. This role promotes a holistic approach to patient management and requires strong leadership skills to inspire and guide both the social work and case management teams in achieving shared goals while fostering collaboration. The Director oversees case management operations, executes initiatives to manage length of stay, prevents readmissions while ensuring resource allocation aligns with fiscal objectives. Manages a team who works under conditions that require quick informed decision making.

Responsibilities:

Prepares and evaluates departmental budgets and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits.Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.Manages and evaluates department operations, including information technologies, service level determination and complaint management, to achieve performance and quality control objectives.Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.

Competencies:

Education and Certification Requirements:

Accredited Program: Nursing (Required)Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. This role demands an expert level understanding of case management, social work practices, and roles in discharge planning to ensure high quality efficient patient care. This role must be able to balance the needs of the patients and the system's objectives while maintaining regulatory standards. Requires knowledge of State and Federal regulations governing discharge planning conditions of participation, hospital information systems (e.g., logician and IDX), staff development techniques and performance improvements processes. Required Work Experience: Five (5) years of experience in a case management setting with, at least, two (2) years of leadership experience within case management. Other Information: Master's degree preferred.

Working Conditions and Physical Requirements:

• Bending and Stooping = 0%
• Climbing = 0%
• Keyboard Entry = 80%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 40%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 80%
• Running = 0%
• Sitting = 80%
• Squatting = 0%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguish Color = 80%
• Seeing - Far = 60%
• Seeing - Near = 80%
• Bio hazardous Waste = 60%
• Biological Hazards - Respiratory = 60%
• Biological Hazards - Skin or Ingestion = 60%
• Blood and/or Bodily Fluids = 60%
• Communicable Diseases and/or Pathogens = 60%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 60%
• Gas/Vapors/Fumes = 60%
• Hazardous Chemicals = 60%
• Hazardous Medication = 40%
• Latex = 60%
• Computer Monitor = 80%
• Domestic Animals = 60%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 60%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 60%

Shift:

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email