Information Technology Jobs in Needham Massachusetts
503 positions found
IBOR Business Systems Analyst – Investment Management Technology (ETX)
(Hybrid, Boston)
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? MassMutual assists millions in achieving financial freedom, providing protection and future planning. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Opportunity
This position is required to provide subject matter expertise for implementation and support of IBOR and Quantitative Risk related applications and functions including Asset Liability Management.
Recognized as subject matter expert in business analysis field. Has responsibility for instructing, directing, and checking the work of other Business Analysts. Formulate and define business and/or systems scope and objectives based on both user needs and a thorough understanding of industry requirements. Devise or modify procedures to solve highly complex problems considering limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Consider the business implications of the application of technology to the current and future business environment. Act as a team leader for complex projects.
The Team
You will be joining MassMutual’s Investment Management Technology team. Our mission is to build reliable automation solutions for the Quant Research and Development business team. You will be part of a team that is technical, highly motivated and excels at working in a fast paced and always evolving environment with agility and resilience.
The Impact:
The Business Systems Analyst is responsible for the analysis, design, and testing of complex applications and system integration processes supporting MassMutual’s Investment Management Unit. This role supports strategic investment initiatives within these areas and ensures recommended solutions are aligned with business and MassMutual IT strategies while adhering to relevant technology standards.
This role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments.
This is a critical role in maintaining the cohesion between the business stakeholders and the technology delivery teams. It requires a deep and broad technology background conducive to that found in a “master application developer” but this is not a development position but will participate and guide technology decisions and best practices. It also requires a strong work ethic, the ability to work independently or in collaboration, exceptional communication skills, and knowledge of, or the aptitude to learn the investment management data domain.
- Perform analysis of business process, procedures, data and rules
- Experience with data-centric architectures, multi-dimensional time series, and techniques to guarantee robust data integrity
- Demonstrated ability to identify and understand critical business features that drive value, and translate those into solid technical solutions
- Excellent written and oral communication skills, ability to effectively and confidently interact with business and technical personnel, at all levels in the organization
- Proven technical leadership and mentoring skills
- Strong knowledge of the investment management industry, asset liability management, and risk management across multiple asset classes, public and private, including derivatives
- Candidates must combine an attention to detail with the ability to see the big picture
- Demonstrated ability to communicate effectively using verbal and written methods to all levels of an organization
- Proficient with standard documentation tools (Visio, Excel, Word)
- Capable of applying knowledge to handle all but the most complex problems independently
- Drives continuous improvement and efficiencies beyond own scope of responsibility
The Minimum Qualifications
- Bachelor’s degree
- 8+ years of experience with designing and implementing complex solutions
- 5+ years of investment data experience with an understanding of systems and data management
- 5+ years of experience with investment management systems (from front office to middle office, to back office)
- 5+ years of data analysis experience working with large data sets and multiple sources of data
The Ideal Qualifications
Technical Skills
- Expert user of excel and proficient with SQL/Oracle query tools
- Experience in BlackRock Aladdin Studio or Risk is a plus.
- Ability to apply technical and business knowledge across multiple business functions
- Ability to work in close collaboration with project/program managers, architects, developers, and testers to optimize the quality of the developed product
- Skilled in interacting between internal business partners, internal IT teams, and offshore partners
- Ability to effectively estimate time to complete design and development tasks
- Influence design & architecture inclusive of technical (non-functional) requirements
- Ability to communicate clearly and to simplify complex topics for a wide range of audiences (both written and verbal)
- Ability to work through complex issues, identify themes, and develop solutions, in time-critical situations.
- Ability to develop a strong understanding of business processes and functional requirements and skill to be able to translate business requirements into succinct functional / technical specifications, experience writing ETL requirements, and providing close oversight of specifications
- Ability to quickly learn new technologies and platforms
- Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities
Soft Skills
- Self-managed and motivated individual with strong leadership skills.
- Excellent written, oral and presentation skills.
- Works with minimal oversight and proactively communicates status and risks to project leadership.
- Ability to work well in a team environment.
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Leaders of Program Management at SharkNinja lead in owning the entire New Product Development (NPD) process from concept to shelf for our Brands. Program Managers deliver sustainable, best in class product development thinking, governance, and process to enable the organization to execute the program portfolio flawlessly. Program Managers lead via influence and are responsible for establishing and driving timelines and resources to develop, manufacture, and get products to market with a high degree of speed and efficiency ensuring a 5-star quality experience and high rate of sales.
A SharkNinja Program Manager thinks, acts and leads his/her programs like a global leader for every project or program they manage and owns the overall success of the program with a steady focus on Scope, Cost, and Schedule. Our Program Managers are seen as the glue that holds the team together by owning communication streams across all groups in order to ensure that risks are mitigated, and deliverables are completed on time. They operate with urgency, ensuring that scope creep, cost risks, and schedule slips are escalated to senior management in parallel to driving resolutions.
Program Managers lead the organization through our unique SharkNinja product development process. This role is best suited for a professional who thrives, and has demonstrated success in a dynamic, fast paced product development environment.
Drives and actively facilitate the interaction of cross-functional stakeholders to bring products to market, including managing risks, and schedule
Make use of KPI’s and data to help drive decision making across the cross-functional teams
Identify program risks, develop mitigation/contingency and track progress
Channel global information to local teams, act as conduit to support the business
Bachelor's Degree in technical/engineering or business management field highly desired
~Experience desired in some combination of engineering, new product development or program management (Consumer Goods Industry strongly preferred)
~ Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences
~ Intermediate/working level skills with MS Project (or similar), Excel, PPT and Visio
~ The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
(Full-Time, Location : Boston, Springfield, New York )
The AI Architect will evaluate and benchmark AI capabilities, define implementation patterns for AI services, and enable MassMutual to make impactful, long-term decisions around AI-enabled business capabilities. This includes developing strategies, reference architectures, roadmaps, and patterns to drive responsible AI Adoption, Research & Development. As an AI Architect, you will be part of MassMutual’s team focused on aligning AI technology strategy with business strategy and goals. You will guide the planning and design of AI capabilities to maximize their value in secure and responsible manner, using architecture strategies, blueprints, and roadmaps to standardize technology stacks and enhance AI engineering speed and agility.
The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is composed of Business, Application, Infrastructure, Data, and Security architecture domains. The AI Architect will join this team to drive digital innovation and create a competitive advantage for MassMutual.
The AI Architect will play a critical role in designing AI solutions that enhance MassMutual's digital capabilities and customer engagement. This role involves working closely with various domains of Enterprise Architecture (EA), Research & Development, business stakeholders, IT teams, Cyber, Governance and Privacy partners to design and implement AI solutions that align with business outcomes and architectural requirements
Build Enterprise AI Architecture strategy and roadmaps
Develop AI Reference Architectures and Guidance.
Update specification and publication of AI Standards and Patterns around AI technology, development, security, privacy and observability.
Build AI platform architecture and Integration Patterns, stay abreast of emerging AI technologies and integrate them into AI architecture as needed
Consult on AI capabilities for business and technology platforms and ensure alignment between AI architecture frameworks and standards and overall business strategy
Evaluate and lead AI architecture deliverables, perform capability assessments, and support technical evaluations for closing gaps
Actively publish deliverables and utilize multi-media to educate and engage with federated solution architecture community members
Partner with solution architect to document design decisions and solution architecture
Partner with technology leaders, business and governance partners to identify AI risks and process issues, then provide enterprise patterns to resolve the issues
Provide recommendations on problem solving, solution options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals, and processes
Partner with extended enterprise architecture, enterprise cyber security, compliance, governance, privacy, business, and IT support teams to communicate and collaborate on architecture strategies, standards, and guidance
Partner with AI Governance, Security and Privacy team for supporting Secure, Ethical and Responsible use of AI.
Stay abreast of current and emerging AI threats and design AI architecture to mitigate them. Design capabilities for AI Governance and Observability
Achieve AI architecture compliance on requirements, including, but not limited to, Colorado AI Act, global data privacy requirements, and state and federal regulations
Bachelor's degree in computer science, IT, system analysis, or a related technical field
~8+ years of IT design and implementation experience with a minimum of two of the following (or similar) technical disciplines: AI/ML frameworks, AI/ML development and coding environments, cloud platforms, and big data technologies
~5+ years involvement with solution architecture development and delivery.
~5+ years of experience developing and interpreting business architecture.
~5+ years of experience in building solutions on complex cloud-native products, applications, and platforms
~5+ years of experience in a technology advisory role, experience working directly with any of AI, machine learning technologies, statistical systems, or big data platforms
Experience working with AI Governance, Privacy requirements like Colorado Artificial Intelligence Act (CAIA).
Experience supporting agile teams by providing guidance on design, opportunities, impact, and risks, taking account of technical and architectural debt
Preferred experience designing GenAI solutions, with experience in MLOPS, LLM, Amazon Bedrock, Q, OpenAI, CoPilot Studio, Langchain, Data Foundry, Data Fabric.
Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams
Technology-neutral: remains unbiased toward any specific technology or vendor choice and is more interested in results than personal preferences
Ability to balance the long-term (big picture) and short-term implications of individual decisions
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents:
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Overview
The Chief Roadmap and Innovation Officer will lead the vision, strategy, and execution of our global product and innovation roadmap — unifying near-term priorities with long-term disruptive thinking. This leader will anticipate market trends, and bring to life innovations that define the future of consumer experience and product technology.
In this role, you will oversee the end-to-end product lifecycle, while fostering a culture of innovation, efficiency, fast and agile excellence. This role leads a global team ensuring consumer-centric, 5-star product development to include developing a product roadmap, building unstoppable teams, and being a thought leader.?
Here are some of the exciting things you'll be doing:
Lead Agile Product Development:
· Maximize revenue and gross margin for each subcategory to deliver at least 20% growth YoY.
· Delivers at least one new product in a new category every year that results in at least $50M in revenue in Year 1.
· Ensures the Product Roadmap delivers viral product performance AND viral product aesthetic by driving ID and CMF excitement from mass production through EOL.
· Oversee a global team with a “fail fast” approach, emphasizing rapid testing, and iteration as well as an insatiable impatience for action.
· Foster a culture of continuous improvement and agility to enhance product offerings.
· Ensure the right processes and practices are in place to support the agile approach.
· Inspire and Empower Teams by leading and managing a global team, coaching and developing them to deliver successful client solutions.
· Cultivate an environment of innovation, autonomy, and high performance.
Operational Excellence:
· Lead the optimization of end-to-end product development processes, from concept ideation through commercialization.
· Continuously assess and refine product development workflows, methodologies, and tools to drive efficiency and reduce time-to-market.
· Implement robust project management practices to ensure the timely and cost-effective delivery of products.
· Oversee the integration of new technologies and best practices in product development to maintain competitive advantage.
· The candidate will be capable to Identify and understand risk and opportunities for improvement through multiple workstreams.
Cross-Functional Collaboration:
· Provide support to the Engineering teams for the design, development and manufacture for products.
· Foster strong relationships with key departments including R&D, design, marketing, operations, supply chain, and quality control to ensure product development is aligned with customer needs, quality standards, and manufacturing capabilities.
· Act as a bridge between the product development team and other departments, ensuring clear communication and alignment on goals, deliverables, and timelines.
Innovation & Market Insight:
· Stay abreast of market trends, emerging technologies, and consumer behavior to drive product innovation and maintain the company's competitive edge.
· Identify and analyze consumer needs and market opportunities, ensuring the product portfolio aligns with evolving customer preferences.
· Build strategic partnerships with vendors, technology providers, and innovation hubs to stay ahead in the industry.
Financial & Resource Management:
· Ensure that the most cost-effective way is sought to achieve the relevant primary functions whilst ensuring quality / reliability
· Manage the product development budget, ensuring cost efficiency and high ROI.
· Optimize the product development processes, supply chain, and resource allocation for maximum efficiency.
· Drive P&L ownership of the product portfolio, ensuring profitability and sustainable growth.
· Manage talent development, and hiring to ensure the team has the required skills and capacity to execute the product strategy.
Risk Management & Compliance:
· Identify and mitigate risks associated with the product development process, including supply chain disruptions, manufacturing delays, and regulatory challenges.
· Ensure compliance with relevant industry regulations, safety standards, and environmental guidelines throughout the product lifecycle.
Performance Tracking & Reporting:
· Establish and monitor key performance indicators (KPIs) for product development operations, tracking progress against goals and providing regular updates to executive leadership.
· Leverage data analytics to identify areas for process improvement and decision-making.
Qualifications / Requirements
The successful candidate will have proven manufacturing / quality leadership experience and the ability to deliver results in larger matrix organizations.
· 15+ years of experience in product development within the consumer products industry (e.g., CPG, electronics, home goods, beauty, apparel, etc.).
· Proven track record of leading product innovation and successful launches at a large-scale company or high-growth brand.
· Strong background in R&D, design thinking, and market-driven product strategies.
· Experience managing large teams and complex product portfolios.
· Deep knowledge of consumer insights, supply chain, regulatory standards, and sustainability trends.
· Exceptional leadership, strategic thinking, and communication skills.
· Bachelor’s degree in Engineering, Industrial Design, Business, or related field (MBA preferred).?
Additional Requirements
· Fanatical drive for edge: The ability to remain vigilant, with a productive paranoia around where things might be off track but to be equally driven to get to a differentiated enough insight to create a competitive advantage.
· Genuine belief & commitment: Deeply bought into the OE approach to creating value. They don’t fight the system or try to bring just a “best practice” approach from somewhere else.
· Deep-seated confidence: Enormous confidence in your own ability to solve any problem that is put in front of you. These problems are not solved through creative genius or a brilliant insight, but by breaking them down into pieces, trying something, learning, and pivoting.
· Insatiable impatience for action: Ability to recognize that if they aren’t working on a problem, they are falling behind someone who is. Personally own the outcomes and take daily action, and learn from i
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range$325,000—$375,000 USD
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Overview
The Chief Roadmap and Innovation Officer will lead the vision, strategy, and execution of our global product and innovation roadmap — unifying near-term priorities with long-term disruptive thinking. This leader will anticipate market trends, and bring to life innovations that define the future of consumer experience and product technology.
In this role, you will oversee the end-to-end product lifecycle, while fostering a culture of innovation, efficiency, fast and agile excellence. This role leads a global team ensuring consumer-centric, 5-star product development to include developing a product roadmap, building unstoppable teams, and being a thought leader.?
Here are some of the exciting things you'll be doing:
Lead Agile Product Development:
· Maximize revenue and gross margin for each subcategory to deliver at least 20% growth YoY.
· Delivers at least one new product in a new category every year that results in at least $50M in revenue in Year 1.
· Ensures the Product Roadmap delivers viral product performance AND viral product aesthetic by driving ID and CMF excitement from mass production through EOL.
· Oversee a global team with a “fail fast” approach, emphasizing rapid testing, and iteration as well as an insatiable impatience for action.
· Foster a culture of continuous improvement and agility to enhance product offerings.
· Ensure the right processes and practices are in place to support the agile approach.
· Inspire and Empower Teams by leading and managing a global team, coaching and developing them to deliver successful client solutions.
· Cultivate an environment of innovation, autonomy, and high performance.
Operational Excellence:
· Lead the optimization of end-to-end product development processes, from concept ideation through commercialization.
· Continuously assess and refine product development workflows, methodologies, and tools to drive efficiency and reduce time-to-market.
· Implement robust project management practices to ensure the timely and cost-effective delivery of products.
· Oversee the integration of new technologies and best practices in product development to maintain competitive advantage.
· The candidate will be capable to Identify and understand risk and opportunities for improvement through multiple workstreams.
Cross-Functional Collaboration:
· Provide support to the Engineering teams for the design, development and manufacture for products.
· Foster strong relationships with key departments including R&D, design, marketing, operations, supply chain, and quality control to ensure product development is aligned with customer needs, quality standards, and manufacturing capabilities.
· Act as a bridge between the product development team and other departments, ensuring clear communication and alignment on goals, deliverables, and timelines.
Innovation & Market Insight:
· Stay abreast of market trends, emerging technologies, and consumer behavior to drive product innovation and maintain the company's competitive edge.
· Identify and analyze consumer needs and market opportunities, ensuring the product portfolio aligns with evolving customer preferences.
· Build strategic partnerships with vendors, technology providers, and innovation hubs to stay ahead in the industry.
Financial & Resource Management:
· Ensure that the most cost-effective way is sought to achieve the relevant primary functions whilst ensuring quality / reliability
· Manage the product development budget, ensuring cost efficiency and high ROI.
· Optimize the product development processes, supply chain, and resource allocation for maximum efficiency.
· Drive P&L ownership of the product portfolio, ensuring profitability and sustainable growth.
· Manage talent development, and hiring to ensure the team has the required skills and capacity to execute the product strategy.
Risk Management & Compliance:
· Identify and mitigate risks associated with the product development process, including supply chain disruptions, manufacturing delays, and regulatory challenges.
· Ensure compliance with relevant industry regulations, safety standards, and environmental guidelines throughout the product lifecycle.
Performance Tracking & Reporting:
· Establish and monitor key performance indicators (KPIs) for product development operations, tracking progress against goals and providing regular updates to executive leadership.
· Leverage data analytics to identify areas for process improvement and decision-making.
Qualifications / Requirements
The successful candidate will have proven manufacturing / quality leadership experience and the ability to deliver results in larger matrix organizations.
· 15+ years of experience in product development within the consumer products industry (e.g., CPG, electronics, home goods, beauty, apparel, etc.).
· Proven track record of leading product innovation and successful launches at a large-scale company or high-growth brand.
· Strong background in R&D, design thinking, and market-driven product strategies.
· Experience managing large teams and complex product portfolios.
· Deep knowledge of consumer insights, supply chain, regulatory standards, and sustainability trends.
· Exceptional leadership, strategic thinking, and communication skills.
· Bachelor’s degree in Engineering, Industrial Design, Business, or related field (MBA preferred).?
Additional Requirements
· Fanatical drive for edge: The ability to remain vigilant, with a productive paranoia around where things might be off track but to be equally driven to get to a differentiated enough insight to create a competitive advantage.
· Genuine belief & commitment: Deeply bought into the OE approach to creating value. They don’t fight the system or try to bring just a “best practice” approach from somewhere else.
· Deep-seated confidence: Enormous confidence in your own ability to solve any problem that is put in front of you. These problems are not solved through creative genius or a brilliant insight, but by breaking them down into pieces, trying something, learning, and pivoting.
· Insatiable impatience for action: Ability to recognize that if they aren’t working on a problem, they are falling behind someone who is. Personally own the outcomes and take daily action, and learn from i
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range$325,000—$375,000 USD
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Overview
The Chief Roadmap and Innovation Officer will lead the vision, strategy, and execution of our global product and innovation roadmap — unifying near-term priorities with long-term disruptive thinking. This leader will anticipate market trends, and bring to life innovations that define the future of consumer experience and product technology.
In this role, you will oversee the end-to-end product lifecycle, while fostering a culture of innovation, efficiency, fast and agile excellence. This role leads a global team ensuring consumer-centric, 5-star product development to include developing a product roadmap, building unstoppable teams, and being a thought leader.?
Here are some of the exciting things you'll be doing:
Lead Agile Product Development:
· Maximize revenue and gross margin for each subcategory to deliver at least 20% growth YoY.
· Delivers at least one new product in a new category every year that results in at least $50M in revenue in Year 1.
· Ensures the Product Roadmap delivers viral product performance AND viral product aesthetic by driving ID and CMF excitement from mass production through EOL.
· Oversee a global team with a “fail fast” approach, emphasizing rapid testing, and iteration as well as an insatiable impatience for action.
· Foster a culture of continuous improvement and agility to enhance product offerings.
· Ensure the right processes and practices are in place to support the agile approach.
· Inspire and Empower Teams by leading and managing a global team, coaching and developing them to deliver successful client solutions.
· Cultivate an environment of innovation, autonomy, and high performance.
Operational Excellence:
· Lead the optimization of end-to-end product development processes, from concept ideation through commercialization.
· Continuously assess and refine product development workflows, methodologies, and tools to drive efficiency and reduce time-to-market.
· Implement robust project management practices to ensure the timely and cost-effective delivery of products.
· Oversee the integration of new technologies and best practices in product development to maintain competitive advantage.
· The candidate will be capable to Identify and understand risk and opportunities for improvement through multiple workstreams.
Cross-Functional Collaboration:
· Provide support to the Engineering teams for the design, development and manufacture for products.
· Foster strong relationships with key departments including R&D, design, marketing, operations, supply chain, and quality control to ensure product development is aligned with customer needs, quality standards, and manufacturing capabilities.
· Act as a bridge between the product development team and other departments, ensuring clear communication and alignment on goals, deliverables, and timelines.
Innovation & Market Insight:
· Stay abreast of market trends, emerging technologies, and consumer behavior to drive product innovation and maintain the company's competitive edge.
· Identify and analyze consumer needs and market opportunities, ensuring the product portfolio aligns with evolving customer preferences.
· Build strategic partnerships with vendors, technology providers, and innovation hubs to stay ahead in the industry.
Financial & Resource Management:
· Ensure that the most cost-effective way is sought to achieve the relevant primary functions whilst ensuring quality / reliability
· Manage the product development budget, ensuring cost efficiency and high ROI.
· Optimize the product development processes, supply chain, and resource allocation for maximum efficiency.
· Drive P&L ownership of the product portfolio, ensuring profitability and sustainable growth.
· Manage talent development, and hiring to ensure the team has the required skills and capacity to execute the product strategy.
Risk Management & Compliance:
· Identify and mitigate risks associated with the product development process, including supply chain disruptions, manufacturing delays, and regulatory challenges.
· Ensure compliance with relevant industry regulations, safety standards, and environmental guidelines throughout the product lifecycle.
Performance Tracking & Reporting:
· Establish and monitor key performance indicators (KPIs) for product development operations, tracking progress against goals and providing regular updates to executive leadership.
· Leverage data analytics to identify areas for process improvement and decision-making.
Qualifications / Requirements
The successful candidate will have proven manufacturing / quality leadership experience and the ability to deliver results in larger matrix organizations.
· 15+ years of experience in product development within the consumer products industry (e.g., CPG, electronics, home goods, beauty, apparel, etc.).
· Proven track record of leading product innovation and successful launches at a large-scale company or high-growth brand.
· Strong background in R&D, design thinking, and market-driven product strategies.
· Experience managing large teams and complex product portfolios.
· Deep knowledge of consumer insights, supply chain, regulatory standards, and sustainability trends.
· Exceptional leadership, strategic thinking, and communication skills.
· Bachelor’s degree in Engineering, Industrial Design, Business, or related field (MBA preferred).?
Additional Requirements
· Fanatical drive for edge: The ability to remain vigilant, with a productive paranoia around where things might be off track but to be equally driven to get to a differentiated enough insight to create a competitive advantage.
· Genuine belief & commitment: Deeply bought into the OE approach to creating value. They don’t fight the system or try to bring just a “best practice” approach from somewhere else.
· Deep-seated confidence: Enormous confidence in your own ability to solve any problem that is put in front of you. These problems are not solved through creative genius or a brilliant insight, but by breaking them down into pieces, trying something, learning, and pivoting.
· Insatiable impatience for action: Ability to recognize that if they aren’t working on a problem, they are falling behind someone who is. Personally own the outcomes and take daily action, and learn from i
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range$325,000—$375,000 USD
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
The Product Development organization within SharkNinja drives our global product roadmap from concept to shelf through the constant lens of the consumer. We are the “product CEOs” and partner cross-functionally with almost every other team within the company to drive high satisfaction for our end user and to drive business results. We are comprised of individuals from a variety of professional and educational backgrounds, from product marketing managers to consumer-focused engineers – but we all have one thing in common: we’re consistently striving to deliver a 5-star experience for every customer on every product we bring to market.
Responsibilities:
- Support the SharkNinja business onsite in our Needham, MA headquarters with the development of successful and profitable programs for key products to ensure continued growth of the product portfolio – you will assist in leading new product development (creation and management) of assigned product(s) from brainstorm phase through mass production, as well as partner with leadership to define the over-arching category direction to a team of product developers. You are responsible AND accountable for progressing, reporting on, and actioning your and your team’s deliverables.
- Define, develop, and iterate product specifications, marrying consumer wants/needs, white space in the market, and product technologies as the primary consumer advocate.?
- Take ownership of your assigned categories’ sales performance – partnering with others in the company to identify what products are working/not working; and recommend new product opportunities to fill those gaps.?
- Lead competitive product analyses, giving your business partners insight into how Shark stacks up against the competition - and maintaining a clear lens on how we can constantly improve to make Shark the consumer’s top choice every time.?
- ?Be the voice of our legacy product lines: share insights and learnings from consumers and the market with Product Developers focused on NPD to ensure critical features and feedback are incorporated into next generation products.?
- Partner with SharkNinja Testing and Quality organizations to define, develop, and manage quality and performance testing procedures.?
- ?Act as the product “expert” for cross-functional team member questions and concerns.?
??
??
ATTRIBUTES & SKILLS:?
- 5-7+ years of experience in product development, product marketing, marketing, human factors engineering, or a related field – preferable at a consumer goods company.?
- Bachelor’s Degree (or equivalent experience) in Business, Marketing, Management, Engineering, or a combination of the above.?
- A “100% on” consumer-first perspective when it comes to introducing new products/processes or improving current products.?
- A mindset geared toward building relationships across multi-functional teams, coupled with excellent interpersonal skills.??
- COMMUNICATING FOR IMPACT, one of SharkNinja’s SUCCESS DRIVERS, is immensely critical in this role. Highly-effective communication skills – both written (presentation/email) and face-to-face (ability to host succinct, effective conversations that solve problems and ability to make effective presentations to all levels of management) – are required.?
- Strong project management skills, with the ability to prioritize effectively, manage multiple projects simultaneously, and stay organized in a fast-paced environment.?
- A desire to learn and grow in a passionate environment.?
- The ability to embrace transparency and shifting priorities while learning from each decision and focusing on the path forward.?
?
This is a general posting for future opportunities. We are seeking candidates with consumer product product development experience across all levels. Role level and fit will be commensurate with experience.
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range$86,300—$357,100 USD
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
The Product Development organization within SharkNinja drives our global product roadmap from concept to shelf through the constant lens of the consumer. We are the “product CEOs” and partner cross-functionally with almost every other team within the company to drive high satisfaction for our end user and to drive business results. We are comprised of individuals from a variety of professional and educational backgrounds, from product marketing managers to consumer-focused engineers – but we all have one thing in common: we’re consistently striving to deliver a 5-star experience for every customer on every product we bring to market.
Responsibilities:
- Support the business onsite in our Needham, MA headquarters with the development of successful and profitable programs for key products to ensure continued growth of the product portfolio – you will assist in leading new product development (creation and management) of assigned product(s) from brainstorm phase through mass production, as well as partner with leadership to define the over-arching category direction to a team of product developers. You are responsible AND accountable for progressing, reporting on, and actioning your and your team’s deliverables.
- Define, develop, and iterate product specifications, marrying consumer wants/needs, white space in the market, and product technologies as the primary consumer advocate.
- Take ownership of your assigned categories’ sales performance – partnering with others in the company to identify what products are working/not working; and recommend new product opportunities to fill those gaps.
- Lead competitive product analyses, giving your business partners insight into how Shark stacks up against the competition - and maintaining a clear lens on how we can constantly improve to make Shark the consumer’s top choice every time.
- ?Be the voice of our legacy product lines: share insights and learnings from consumers and the market with Product Developers focused on NPD to ensure critical features and feedback are incorporated into next generation products.
- Partner with SharkNinja Testing and Quality organizations to define, develop, and manage quality and performance testing procedures.
- ?Act as the product “expert” for cross-functional team member questions and concerns.
?
?
ATTRIBUTES & SKILLS:
- 4-5+ years of experience in product development, product marketing, marketing, human factors engineering, or a related field – preferable at a consumer goods company.
- Bachelor’s Degree (or equivalent experience) in Business, Marketing, Management, Engineering, or a combination of the above.
- A “100% on” consumer-first perspective when it comes to introducing new products/processes or improving current products.
- A mindset geared toward building relationships across multi-functional teams, coupled with excellent interpersonal skills.?
- COMMUNICATING FOR IMPACT, one of SharkNinja’s SUCCESS DRIVERS, is immensely critical in this role. Highly-effective communication skills – both written (presentation/email) and face-to-face (ability to host succinct, effective conversations that solve problems and ability to make effective presentations to all levels of management) – are required.
- Strong project management skills, with the ability to prioritize effectively, manage multiple projects simultaneously, and stay organized in a fast-paced environment.
- A desire to learn and grow in a passionate environment.
- The ability to embrace transparency and shifting priorities while learning from each decision and focusing on the path forward.
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range$72,300—$135,700 USD
Our Culture
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
The Opportunity
The Head of Enterprise Productivity & Collaboration Tools is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual’s core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility.
The Team
You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization.
The Impact:
- Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows
- Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics)
- Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies
- Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives
- Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian
- Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization
- Optimize licensing, usage, and cost efficiency through data-driven insights and automation
- Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities
- Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption
- Lead change management efforts to drive user engagement and maximize ROI from platform investments
- Manage, coach, and motivate a global team while building a strong, diverse talent pipeline
- Manage vendor relationships and external partnerships
- Execute operational strategy with latitude in day-to-day decision-making
- Implement short- to medium-term strategies (1–3 years); contribute to broader strategic planning
- Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees
The Minimum Qualifications
- Bachelor’s degree in Technology, Business, or related field
- 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles
- Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian)
- Deep understanding of AI technologies and their application in enterprise environments
- Experience leading platform modernization and AI transformation initiatives
- Strong financial acumen with experience managing large-scale budgets
- Exceptional communication, stakeholder management, and strategic planning skills
- Authorized to work in the U.S.
The Ideal Qualifications
- Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot)
- Familiarity with agile, DevOps, and product management methodologies
- MBA or advanced degree in a relevant field
- Excellent facilitation, collaboration, and change management skills
- Strong financial acumen and data-driven decision-making
- Ability to work across all organizational levels and in complex environments
- Global travel flexibility and self-driven work ethic
- Excellent written and communication skills
- Ability to multitask, solve problems resourcefully, and work well under pressure
- Experience with strategic planning, business development, or stakeholder management
#LI-MC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Staples is business to business. You’re what binds us together.
Our eCommerce team strives to showcase Staples’ value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. Our team also ensures that our mobile and desktop websites and apps are easy to use, delivering the digital experience that our customers expect. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.
The Emerging Accounts Specialist (EAS) serves as SMN’s account representative for longtail vendor and agency partners. You will own a portfolio of emerging accounts, prospect and qualify new opportunities at scale, and collaborate across media planning, account management, ad operations, and Merchandising to activate campaigns and drive incremental revenue. Success in this role requires strong client services, data-driven media planning, and the ability to balance vendor-funded programs with Staples-first business priorities to deliver an innovative, best-in-class customer experience
What you’ll be doing:
- Account portfolio management: Manage and grow a portfolio of longtail vendor and agency accounts; build trust, deliver value, and deepen multi-threaded relationships.
- Pipeline generation: Prospect, qualify, and nurture leads at scale; convert prospects to opportunities and move deals through defined SMN sales stages.
- Campaign activation: Partner with self-service tech/platform providers and Ad Ops to troubleshoot, activate, and monitor campaigns; ensure insertion order and trafficking readiness and on-time launches.
- Cross-functional coordination: Collaborate with Media Managers/Planners, Account Managers, eCommerce Product Management, Merchandising, and Marketing to align plans with assortment changes, promotions, and brand priorities.
- Performance analytics & optimization: Use site analytics, testing, and reporting to evaluate campaign health; recommend optimizations that improve ROAS, CTR, conversion, and customer experience.
- Financial rigor: Maintain a pulse on financial reporting for assigned accounts; forecast, track actuals, identify revenue/margin gaps, and escalate risks/opportunities to leadership.
- Program/process stewardship: Evangelize SMN’s self-service platforms and operating playbooks; document repeatable processes and contribute to continuous improvement.
- Communications: Develop clear, impactful updates (weekly pipeline summaries, monthly vendor/agency readouts, and quarterly business reviews) highlighting progress, insights, and next steps.
- Opportunity identification: Proactively surface incremental opportunities, pilots, and innovation themes that can scale SMN’s longtail business.
What you bring to the table:
- Structured strategic thinking, strong analytical problem solving, and a passion for new ideas.
- Executive ready interpersonal and presentation skills; ability to persuasively connect insights to recommendations.
- Proactive, self-motivated work style with broad collaboration skills and a flexible, positive attitude.
- Calm under changing priorities; disciplined follow through and strong execution.
What’s needed- Basic Qualifications:
- BA/BS degree or equivalent combination of training and experience in Business, Marketing, Communications, Analytics, or related field or equivalent work experience.
- 3+ years of progressively complex experience in one or more: ecommerce, digital advertising/retail media, media planning, account management, sales development/SDR, client services, or ad operations
- 3+ years managing client relationships and delivering against revenue or pipeline targets in ecommerce, digital advertising, or media sales.
- Demonstrated lead prospecting & qualification at scale (e.g., consistent weekly outreach cadence and conversion from MQL to SQL/opportunity).
- Familiarity with retail media networks, and firm grasp of current Adtech/Martech landscape.
- MS Office Suite proficiency; excellent Excel and PowerPoint skills.
- Proven ability to activate and monitor campaigns end to end in collaboration with Ad Ops/tech partners; experience troubleshooting to resolution.
- Data fluency: Ability to interpret site analytics and performance dashboards; translate insights into optimizations and next steps.
- Presentation excellence: Experience delivering structured performance readouts (monthly/quarterly) to clients and management.
- Project execution: Track record of managing multiple concurrent projects to on time delivery with documented outcomes.
- Business acumen: Understanding of merchandising sales and margin objectives and how media programs can support them.
- Tools: Proficiency with standard productivity, CRM, and analytics/reporting tools (e.g., spreadsheets with pivot tables; dashboards).
What’s needed- Preferred Qualifications:
- 3–5 years in retail media, digital media sales, or agency/vendor management with quantifiable growth outcomes.
- Hands on experience with self-service advertising platforms and campaign trafficking; familiarity with insertion orders and flighting.
- Experience collaborating across Product Management, Merchandising, and Marketing to align media plans with assortment/promotions and site experiences.
- Experience contributing to forecasting and financial reporting (pipeline, bookings, revenue, margin) for assigned accounts.
- Demonstrated history of test and learn optimization (A/B or multivariate testing) that improved customer experience or performance KPIs.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
