Information Technology Jobs in Miramar, FL

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Job Summary

This role involves coordinating and managing IT-related projects, including creating and maintaining project schedules, escalating risks, and collaborating with internal and external stakeholders. Responsibilities include vendor coordination, overseeing hardware/software installations, assigning project resources, and supervising both internal staff and outsourced teams. The role requires flexibility for night/weekend work and regular travel.

Essential Job Functions

• Builds and maintains project work plans and/or schedules

• Assists Corporate PM to build and maintain project work plans on Corporate-initiated projects

• Escalates project issues and/or risks to the business owner/IT Director

• Works with vendors on invoicing, moves, quotes, pricing etc.

• Coordinates with the NOS (New office setup) team on IT updates.

• Involvement and supervision of installations of new hardware and software

• Assists with identifying project resources needed and assigns individual responsibilities

• Partners with outsourced resources on all projects for effectiveness and efficiencies

• Partners with outsourced Resources to coordinate Technician weekly assignments

• Supervises, trains, and mentors the staff to maintain standards and ensure future development

• Compliance with all personnel policies and procedures.

• Compliance with HIPAA policies and procedures.

• Perform additional duties and related essential duties as assigned.

• Data Analysis - Analyzes and correlates network dataflow logs, web logs, computer and application user activity logs, and security incident logs for information relevant to a real or potential information security or privacy breach or to support decision making and risk mitigation.

• Project coordination - Support discovery and information gathering sessions. Perform alternatives analysis documenting pros and cons, cost, feasibility, risk and other information to support a decision to select the best solution. Assemble project participants to organize work to complete specific tasks on projects. Organize and facilitate meetings to identify and remove barriers, and to progress work. Follow-up with assignees on incomplete tasks and open issues.

• Collaborates with users to discuss computer data access needs, to identify security threats and violations, and to identify and recommend needed programming or process changes.

• Uses data encryption, firewalls, and other appropriate security tools and applications to conceal and protect transfers of confidential digital information.

• Develops and implements plans to safeguard digital data from accidental or unauthorized modification, destruction, or disclosure; adheres to emergency data processing needs.

• Reviews violations of security procedures; provides training to ensure violations do not recur.

• Monitors and restricts access to sensitive, confidential, or other high-security data.

• Assists with the implementation of AD groups, domain controllers, user management and GPO.

• Assists with MFA rollouts and audits.

• Assists with system build out and integration efforts.

• Works with IT vendors on project implementations.

• Safeguards system security and improves overall server and network efficiency.

• Work Weekends and nights when required.

• Travel required 30%-40%.

Other Essential Tasks/Responsibilities/Abilities

Specific knowledge and skill-based competencies required to satisfactorily perform the functions of the job include:

• Demonstrated problem-solving and analytical skills.

• Proficient, or able to gain proficiency with, a broad array of security software applications and tools.

• Thorough understanding of computer-related security systems including firewalls, encryption, password protection and authentication.

• Proficient in Microsoft Office Suite or related software. Strong documentation skills.

• Excellent verbal and written communication skills.

• Organized with attention to detail.

Education, Experience, Skills, and Requirements

• 2-year College Diploma or Bachelor’s degree in computer science, Programming, or a related field (or equivalent experience).

• 3-5 years internal or external experience with technology systems, hardware, and Healthcare applications

• 3-5 years IT support, installation, and repair experience

• A+ certification (plus, not required)

• Knowledge of HIPAA and healthcare preferred

• Windows Operating System (Windows 10, 11)

• Windows Server (2016, 2019, 2022)

• Basic Greenway Intergy Product Knowledge (optional)

• Knowledge of basic Networking, VPN and firewall

• Remote desktop connectivity

• Internet browsers (e.g. Edge, Chrome, Firefox, Safari)

• MS Office Suite /2013/2016/2019

• Office 365

• Microsoft Exchange

• Windows Active Directory, DUO

• Knowledge of ConnectWise, CrowdStrike, Sophos

• Demonstrated leadership abilities, with a focus on team dynamics and interpersonal skills

• Excellent understanding and strong customer focus

• Able to think strategically and conceptually while managing details

• Good organizational and technical skills

• Able to work independently and be strong team player

• Strong self-initiative

The Claims Analyst reports to the Claims Department Manager of the MWG-International Division. The position is a non-exempt, hourly role and is located at 75 Valencia Avenue, Suite801, Coral Gables, Florida 33134.

GENERAL JOB DUTIES AND RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Processing and adjudication.
• Analyzing the claims to properly adjudicate it according to the policy benefits and limitations.
• Responsible for all emails and phone calls with clients and agents regarding the assigned cases.
• Responsible for investigating any medical information needed to properly process a claim by requesting medical records or any other document needed to providers and/or insureds (USA, Latin American and/or the Caribbean) to make a determination on the claim submitted.
• Responsible for writing and submitting letters of denial to insureds, letters of
• exclusionary riders or cancellation of coverage to the Insured when necessary.
• Prepare medical evaluations for cases on excess of $1 or on any cases in which a
• retroactive exclusionary rider needs to be applied.
• Communicate to Insured on a formal letter of any Lloyd’s decision regarding an appeal of a
• claim.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Requires high school diploma or general education degree or equivalent or 1 year of related experience.
• Medical knowledge to be able to analyze a medical claim submitted to determine eligibility.
• Communication skills – verbal, written and listening skills
• Knowledge of Microsoft outlook, excel and word.
• Each employee must pass a drug screen.
• Reports must be received from criminal background investigation and review of work references.
• Must be capable of maintaining regular attendance.
• Must be capable of performing the essential job functions of the position, with or without reasonable accommodations

WORKING ENVIRONMENT:

• Must be able to perform in a very high paced environment and professionally handle interruptions.
• Must have the ability to work under minimal supervision.
• Must be able to prioritize projects, work multiple projects simultaneously, and meet project deadlines.
• Must possess excellent problem-solving skills and have keen attention to details.
• Must demonstrate strong written and verbal communication, interpersonal, and relationship building skills.
• Must be able to handle stressful situations appropriately.
• Must maintain confidentiality and privacy in every aspect of the job.

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• BILINGUAL REQUIRED: Must be able to read, write, and speak English and Spanish.
• Must have basic typing skills
• Must be able to work as scheduled.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday.
• Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20lbs.

REASONABLE ACCOMODATIONS:

Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.

EQUAL OPPORTUNITY EMPLOYER:

MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Overview

As a Principal Product Designer, you will shape the UX/UI strategy for Flex’s digital products, transforming the traditional, often fragmented $90B+ moving, storage and last-mile delivery industry into a customer-first service with a Wow experience online and offline. You will operate at the intersection of consumer-facing booking flow and apps, marketplace supply platform and internal tools to drive efficiency and user satisfaction. You will work at multiple levels from strategic to tactical - from helping to define the product vision, to rapidly sketching and testing prototypes, to working with engineering to refine features as they are being built.

This role is open to USA remote, with need-based travel to our offices. Regardless of location, you’ll be expected to work EST hours.

Core Responsibilities

• Strategy & Vision: Own the end-to-end design strategy for high-impact initiatives, ensuring alignment with long-term business goals.
• User-Centered Research: Lead generative and evaluative user research internally and externally to understand pain points and opportunities.
• Systems Thinking: Create, maintain and evolve the company’s design system and component library, ensuring consistency across web, mobile, and internal tools.
• Prototyping: Develop interactive prototypes to demonstrate UX flows and validate design functionality.
• Iterative UX/UI Design: Translate complex logistical workflows into intuitive, efficient, and user-friendly digital tools for consumers, Flexers, and internal users. Make sure the design is functional and feasible balancing user needs and time to market. Conduct usability research, monitor A/B test results, learn from those, and rapidly iterate.
• Design Handoff & Implementation Support: Partner closely with engineering teams to hand off high-fidelity designs, ensuring feasibility (backed by a fundamental understanding of coding principles), technical accuracy, and smooth implementation. Ready to assist during development and QA processes to ensure pixel perfect adherence to the design.
• Cross-Functional Partnership: Collaborate with Product, Engineering, and Operations leadership on key concepts and visuals. Work closely with the Marketing creative team to ensure all the designs are on-brand and contribute to high impact marketing designs if needed.

Key Requirements

• Experience: 10+ years in product design, with a strong portfolio showcasing complex, high-scale application design including mobile-first consumer facing products and custom-built internal tools (Marketplace and logistics experience highly preferred).
• Skills: Expertise in Figma, prototyping tools, and information architecture.
• Competencies: Exceptional ability to translate ambiguous problems into clear, actionable designs. Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping.
• Effective time management skills to balance multiple projects with rapid iterations.
• Leadership: Strong communication skills with the ability to influence stakeholders at all levels.

Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

Leads the day-to-day operations of the GGA Travel Assistance department, delivering seamless, high-quality assistance to travelers when they need it most. Oversees performance management, quality assurance, and knowledge management for a dynamic team of 30+ professionals operating in a fast-paced, customer-centric environment. Partners closely with Medical, Claims, and cross-functional internal and external stakeholders to ensure safe, timely, and compassionate support throughout the traveler journey. This role reports to the Director of Customer Service.

Chart Your Course:

• Lead day-to-day Travel Assistance operations, ensuring timely, high-quality service and positive customer outcomes
• Partner closely with Medical and global Travel/Medical Assistance teams to optimize processes, handoffs, and customer safety
• Oversee operational execution to meet service levels, quality standards, and case resolution targets
• Manage, assign, and prioritize team workloads; monitor performance across all Travel Assistance services
• Drive achievement of KPIs related to quality, customer satisfaction, productivity, timelines, and team performance
• Coach, develop, and engage staff through regular performance reviews, case/call calibrations, and targeted training
• Monitor individual and team performance metrics daily, weekly, and monthly; report on trends and outcomes
• Own performance measurement, reporting, and continuous improvement initiatives for the department
• Support Travel Assistance claims processing as needed
• Build and maintain strong vendor and partner relationships
• Serve as escalation point for sensitive or complex customer and partner issues, escalating to senior leadership when required
• Conduct regular quality assurance reviews on active and closed cases
• Prepare and present monthly operational, quality, and case management reports to senior leadership and clients
• Identify training needs and partner with Ops Development to support onboarding and ongoing skill development
• Conduct annual performance reviews for Supervisors and Assistance Coordinators
• Advise the Director, CSD on staffing, hiring, development, performance, and adherence to company values
• Foster a high-performance, customer-focused culture with a proactive, can-do mindset
• Maintain up-to-date knowledge of policies, procedures, and best practices
• Perform additional duties as assigned

Your Ticket to Success:

Required Qualifications:

• High School Diploma or Equivalent (GED) required.
• Prior knowledge and experience in healthcare, travel insurance and multi-lingual Assistance/Call Center environments.
• Professional and experienced Medical Network Management skills with deep local and cultural knowledge
• Minimum 5 years of prior experience
• Prior experience in ISO or other Quality Assurance Management programs is highly desired
• Excellent verbal and written communication skills and ability to manage and prioritize multiple tasks.
• Excellent interpersonal skills necessary to interact positively with partners, providers and professional staff. Must represent the organization in a professional and knowledgeable manner
• Has strong customer service focus, decision making, planning and organizing skills

Preferred Qualifications:

• Multilingual with excellent English language skills preferred
• Bachelor’s Degree in Management and Organizational Development or equivalent work experience

Position Coordinates:

This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.

Explore new horizons – apply today!

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

BASIC PURPOSE

Management support for all practices, procedures, and training related to existing and new restaurant concepts. Assist with management of shipboard projects in restaurant operations fleet-wide, while ensuring that service standards and revenues are achieved and maintained within the targets established by the company. Work in close cooperation with the ship's management teams in tandem with the Director of Restaurant Development and Operations.

POSITION RESPONSIBILITIES

• Research and development of all practices, procedures, and equipment specifications for new and existing restaurant concepts.
• Review and evaluate all aspects of onboard restaurant operations continuously, including development of strategic choices and analysis before determining appropriate courses of action to facilitate implementation.
• Follow-up consistently to ensure accountability to plans. Drive implementation of food and beverage programs by motivating and supporting the ship management teams in developing and implementing action plans that meet operational objectives.
• Liaise with the Inventory Controllers to ensure that food & beverage service related inventory levels are maintained in a cost-effective manner.
• Ensure dining revenues and expenses are properly recorded against appropriate budget, and variations from budgeted amounts, are properly documented.
• Analyze and evaluate detailed costs and consumption of onboard dining rooms, buffets, specialty restaurants against financial targets considering the best interests of the company.
• Analyze and review ship / shore generated reports in relation to restaurant service area costs and revenues, satisfaction ratings and material (consumable/durable) management on a continuous basis. Identify deficiencies within existing service delivery systems and initiate and develop efficient and effective alternative courses of action.
• Develop and maintain positive working relationships with all fleet operations departments to facilitate a team oriented and supportive approach to onboard restaurant service operations. Recognize and reinforce restaurant management ship accomplishments by using existing business indicators as well as by finding new, effective methods of recognition.
• Liaise with Sales and Reservations for special functions, service requests, group requests, dining room reservation and any other restaurant service related issues.
• Manage administration and operational functionality of all restaurant service related capital investment equipment onboard the vessels.
• Participate in the design and layout of buffets, restaurants and other food service related outlets and undertake special projects as needed.
• Prepare a Trip Report after each visit to a vessel with the main focus on general Food & Beverage.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for position. Ensure restaurant operations comply in accordance with U.S.P.H. standards.
• Perform other job related functions as assigned.

EDUCATION: Bachelor's Degree in Hotel Management, Business Administration or related field of study; or any equivalent combination of education and relevant work experience

EXPERIENCE: 10 years of experience in industry food and beverage management position. Extensive experience and knowledge in all aspects of hotel/cruise ship operations

KNOWLEDGE & SKILLS: Expert knowledge of restaurant operations including: service practices, purchasing systems, records procedures and UK/USPH sanitation standards. Fluent in overall beverage knowledge and an understanding of beverage operations in general. Certified Level 1 Court of Master Sommelier preferred in service practices. Working knowledge of Microsoft Office Suite, to include Excel, Word, PowerPoint and Outlook. Strategic planner with innovative and practical management approach to build and develop a successful team. Highly motivated self-starter with complete attention to detail. Ability to maintain confidential proprietary company and personnel related information. Detail-oriented in interpreting and implementing company and work rules, practices and procedures. Solid communication skills to work effectively with subordinates, peers and superiors. Excellent leadership and management skills with ability to develop, motivate, and train a smooth functioning team. Ability to organize and complete work in accordance within established timelines. Ability to work under pressure, manage multiple projects and shift priorities based on business demands. Ability to travel extensively. Ability to work nights, weekends, and occasional holidays.

We are looking for dedicated and guest-focused Baristas to join our Shipboard Beverage Department. This role is responsible for delivering high-quality coffee, specialty beverages, and excellent service in line with company standards.

Qualifications:

• At least 3–5 years of relevant experience in a 4 or 5 star hotel, lounge, restaurant, and cafe.
• Knowledge of coffee, tea, and specialty coffee drinks
• Ability to multi-task and remain organized and flexible in a fast-paced environment
• Strong communication and interpersonal skills
• Guest-oriented mindset with attention to detail
• Guest service focused and solution oriented
• Ability to analyze and interpret documents such as recipes and manuals
• Excellent communication and interpersonal skills, including the ability to interact effectively with guests and fellow employees

Key Responsibilities:

• Prepare and serve coffee, tea, and specialty beverages consistently
• Provide warm, professional, and solution-oriented guest service
• All areas are clean, USPH compliant and visually appealing at all times
• Ensures all operating standards and procedures are executed consistently
• Follow company standards, safety, and quality procedures
• Creates opportunities for the guest to interact with the product
• Follows standards for merchandising, stocking, rotating and storing products
• Support team members and contribute to overall F&B goals
• Takes initiative in learning all aspects of the Barista position

Interested candidates are encouraged to apply here or connect directly for more information.

Royal Caribbean Group is one of the world’s largest and most recognized cruise vacation companies. It serves as a global leader in the travel and hospitality industry, operating a diverse portfolio of cruise brands and experiences around the world.

We are working with a client in the Miami Lakes area that is looking for a Executive Administrator to join their team. This position is 100% onsite and Miami Lakes and this position will support the Sales team.

Executive Administrator Responsibilities:

• Serve as a key operational partner to the Sales team by maintaining expert-level knowledge of customer accounts and sales activity
• Develop, automate, and distribute actionable sales analytics, including performance by representative, customer, purchase order, and product
• Monitor inventory trends and proactively communicate availability, risks, and opportunities to support revenue goals
• Manage and track all product sample requests to ensure timely fulfillment and accurate system records
• Act as a central liaison between Sales, Accounting, Inventory, and Transportation to ensure seamless order execution
• Proactively communicate logistics delays, inventory constraints, and customer-impacting issues to support timely resolution
• Design and maintain organized process flows to improve accessibility and efficiency of internal documentation
• Maintain and update product specification sheets to ensure accuracy for both new and existing items
• Coordinate cross-functional product label development and photography requests to support sales and marketing initiatives
• Update and maintain product documentation during new product launches to ensure sales readiness
• Oversee distributor and retailer onboarding documentation, including W-9s, COIs, and legal agreements
• Manage and organize sales resources within SharePoint, ensuring version control and easy team access
• Coordinate executive signature requests and manage document approval workflows for the CEO and CFO
• Maintain organized records of executed agreements and key business documents
• Prepare and assemble professional materials for executive meetings, sales presentations, and customer engagements

Executive Administrator Qualifications:

• 8+ years of experience supporting executive leadership preferred
• Strong Excel skills preferred
• NetSuite experience preferred
• Excellent organizational and communication skills
• Ability to handle confidential information
• CPG or food industry experience preferred